In your role as eCommerce Sales Specialist/ Asst Manager/ Manager, you will play a pivotal role in JDE eCommerce within the SEA region. You will be an active member of the SEA eCommerce Center of Excellence Team (CoE), and will actively participate into the new dynamic of our fast growing coffee business on the on-line channel. You will be reporting to Head of e- Commerce ,South East Asia.

Key Responsibilities

• Defines & develops strategic pillars to drive growth across the region
• Ensure perfect implementation of the basics of eCommerce in the region to build on solid foundation for future sustainable growth
• Win with the winner, with perfect activations for key Events in eCommerce platforms
• Build strong relationship and JBP with external stakeholders such as eRetailers, Marketplaces, 3rd parties and partners
• Lead a test & learn approach from this extremely dynamic region, that can be shared with the eCom Global community
• Accompany the fast moving retailers Lazada/AliBaba/ Shopee/ Redmart/ Amazon etc … in their tests and new services, to gain a 1st mover advantage in Coffee
• Collaborate closely with the local marketing team to develop a differentiated e-commerce channel marketing and sales activation plan to drive key metrics , quality ads content and traffic acquisition
• Define analysis tools and dashboards to test and learn fast and nurture the JDE eCommerce strategy in the region.
• Identify and support any new or additional business opportunities, to improve, step change or create a breakthrough for the eCommerce channel, for eg, channel development, product development to operational improvements, innovations etc.
• Identify and close performance gaps at country
• Deliver business KPIs: Nos, GP, MarketShares, Share of Search, Eventing
• Partnership collaborations with external partners to drive higher value to our brands and eCommerce platforms
• Any other ad-hoc matters

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

Join our elite team at Belmond and become an ambassador for luxury experiences that set us apart. We are in search of an exceptional sales professional to elevate our market presence in China and drive significant growth through strategic relationship management.

Role Overview:

In this pivotal role, you will be at the forefront of crafting exclusive travel narratives for high-end clientele. Your mission will be to cultivate existing partnerships while seeking out lucrative new accounts within trade and corporate sectors.

Primary Responsibilities Include:

- Implement proactive account management strategies to exceed challenging revenue targets.

- Collaborate with our distinguished sales leadership in China to tap into emerging market segments.

- Educate potential clients about our exquisite portfolio using all tools available, including Power BI Microsoft analytics and OSC database management.

- Align closely with property based sales teams to ensure cohesive strategy execution and lead conversion efforts.

- Carry out comprehensive market analysis, engage in luxury focused trade shows, and maintain up to date product knowledge enhancing your territory’s conversion ratios.

What You Bring:

- Bachelor’s degree is preferred; however, hands-on experience holds significant value.

- At least 5 years of solid B2B sales experience within luxury business practices.

- A proven track record demonstrating selling skills with a results-driven approach.

- Customer-centric mindset with deep familiarity with Belmond's properties and offerings.

- Knowledgeable about B2B distribution channels along with standard commercial strategies.

- Exceptional bilingual communication abilities in English and Mandarin are essential for success.

- Proficiency in utilizing Microsoft Office suite tools effectively.

What We Offer:

- Belmond takes pride in nurturing its talent pool as much as pampering its guests.

- As part of our full-time team:

• You will benefit from a comprehensive package aimed at promoting your well-being and professional growth.
• Enjoy competitive salaries complemented by a spectrum of benefits designed around your health and happiness.

At Belmond, each journey we craft is as remarkable as the individuals who compose our team.

We invite you to bring your passion for excellence to an environment where your talents can soar.

Embark on this exhilarating career path by submitting your resume alongside a compelling cover letter that echoes our pursuit of unparalleled service standards.

This is your moment.

Apply now — your adventure with Belmond awaits!

The Belmond & LVMH Family

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains, and river cruises, which create exceptional experiences worldwide. When you join Belmond, you join an international family of history-rich hotels and breathtaking destinations where our employees are at the heart of the Belmond experience.

What’s the Role?

We're looking for a SEO Content Specialist who’ll focus on English-speaking APAC markets to join our growing SEO Content team. You’ll have the opportunity to learn all about SEO, by taking ownership of blog content strategy for multiple markets in the Pacific and Southeast Asia region.

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links - but we do believe in great copy that inspires and helps readers to find answers.

We’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing helps  the end user.

This role is ideal for someone with junior level experience in SEO content marketing, who is passionate about blogging and content creation.

Your Mission

• Produce high quality SEO optimized content in English for multiple blog locales - most notably Wise’s AU, SG and NZ blog 

• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process

• Conduct keyword research using Ahrefs, SEMRush

• Target mainly personal customers and understand the wants, needs and pain points of our potential new customers

• Explain our products in an easy to understand way for the readers

• Edit copy - you’re not afraid to fix copy or make direct changes when necessary

• Make data-driven decisions using a range of SEO and analytics tools

• Optimize older articles to improve conversion rates and boost performance

• Communicate key insights and obstacles to the team and broader Marketing team

• Find, coordinate and manage a bunch of talented freelance writers

• Follow frameworks - you will ensure our content follows legal, brand and PR guidelines

• If you're experienced in SEO, you might help us identify a new way of working or initiative that helps bring growth to our channel as a whole, not just your locale

 This Role Will Give You The Opportunity To

• Own some of the most promising blog locales in Wise and directly see your impact i.e. how your articles bring new users

• Work autonomously with help from your lead and other team members

• If you’re already experienced in SEO, you may have a chance to identify a new way of working or initiative that helps bring growth to our channel as a whole

• Deepen your SEO and marketing skills by working with talented people in the team

• Work in the SEO content team, probably the most international team in Wise, which consists of 37 (and counting) people from 20 different countries

• Be flexible in how you work, we understand that everyone needs a little something different so we’ll do our best to make it happen

• All this in an exciting international environment full of smart people in cool offices

• Occasionally travel to Tallinn office to meet the rest of SEO content team

You will attend to passengers at arrival claims with mishandled and damaged baggage.
Raise reports of mishandled and damaged bags, in according to the various airline requirements.
Trace mishandled baggage and keep passengers informed of the tracing status
Assist passengers with odd size bags
Answer hotline calls on baggage matters

Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent
Professionalism, Patience and a "People-first" attitude
Comfortable with shift work

Joining bonus of $5000

Terms and Conditions apply

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Responsibilities:

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
• Assist with crew administration and support matters at the port

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes established by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Administrative Support

• Assist with various administrative station tasks such as SAP
• Support station training activities as required
• Any other reasonable task as requested

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Qualifications / Experience Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage

What you get to do in this role:

• Lead a team of Sales Executives to drive rapid new business sales growth in FSI accounts across the region
• Drive sales strategy for the region in alignment with the plan and in coordination with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business
• Achievement of annual sales goals on a quarterly and annual basis is required
• Engage and align effectively in C-level meetings in order to properly understand customer business requirements
• Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
• Collaborate with the broader, regional Senior Leadership team to drive culture and sales success – contribute to strategy, planning and business decisions.

• To assist the Director of Sales, Assistant Director of Sales, and Sales Manager/Executive in sales operations including reserving weddings, meetings, and conferences, coordinating groups, general administrative functions, and arranging Sales Blitzes and giveaways
• Excellent communication skills, experience in handling dissatisfied customers, and knowledge of managing effective sales leads
• To ensure the smooth running operation of the commercial section in consultation with the Director of Sales on all matters
• Providing sales and administrative support involving efficient handling of top and confidential agreements for DOS, ADOS & Sales Managers/Executive
• Preparing monthly, weekly, or daily sales analysis reports and taking minutes if necessary
• Preparing proposals, agreements, sales reports, and presentations.
• Coordinating and responding to all requests for internal meetings.
• To maintain and requisite inventory stocks for the Sales & Marketing Department (i.e. brochures, stationary, etc.)
• Assisting in the implementation of sales strategy as prepared by the DOS, ADOS & Sales Manager/Executive
• To maintain and keep the database of the Sales & Catering team constantly updated on routine basis, including pending sales queries, customer issues, and in-process sales leads, etc.
• Keeps himself/herself well informed about the operations, especially in key departments (Front Office, Housekeeping, Food & Beverage, etc.)
• Promotes the Hotel as often as possible through entertaining, conduction, site inspections, presentation, etc. of the Hotel

The Job:

As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities

· Develop and foster strong relationship with key account.

· Serve as the key liaison person between client and internal departments on request and issue resolution.

· Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

· Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

· Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

· Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

· Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

· Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

· Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

· Establish appropriate safety stock level meeting required service levels.

· Drives continuous improvement initiatives to meet inventory goals

· Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

· Effectively use ERP system to manage high number of material SKUs.

· Review work processes and initiate process improvement plans.

Requirements:

· Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

· Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

· Strong analytical, problem-solving, communication and process mapping skills.

· Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.

· Fresh graduates are welcome to apply.

Job Description

You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Responsibilities

• Maintaining and updating supplier, sales, and customer records.
• Keeping track of the sales team's communication with customers.
• Liaising with other departments on administrative matters of mutual importance.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Accurately cost and draw out customer quotations.
• Developing and monitoring performance indicators for sales and staff members, and compiling reports.

Requirements

• A GCE “O” Level, Higher Nitec or Diploma in business administration, business management, or a related field preferred.
• Experience in administration and high-volume office work may be advantageous.
• Strong analytical, organizational, and time management skills.
• The ability to multitask and quickly switch your focus.
• Excellent written and verbal communication skills, as well as customer service skills
• Exceptional interpersonal skills and a proactive approach toward problem-solving

Responsibilities

* Responsible for Online Business.

* Plan campaigns, price/stocks for online sales.

* Handle Day to Day Operations/Logistics for Ecommerce sites (Lazada, Shopee, Qoo10, Amazon)

* Arrange Logistics/Courier for Pickup of parcels

* Compile and Organise Orders for Accounting purposes

* Responsible for Inventory Management (Daily In/Out Stock Updates, Weekly, Monthly)

* Handle Customer Engagement on Ecommerce Platforms and Social Media

* Ability to liaise with Other Teams within organisation

* Opportunity to Handle Ecommerce Sites for Overseas Countries

What You Can Expect

· Work-Life Balance (5 day Work Week)

· Casual Attire

· Ability to Progress further

Requirements

· Preferably 2-3 Year working experience in Online/Ecommerce Business

· Customer Service Skills

· Creative/Strategic Thinker with good communication skills

· Required language(s): English, Another Language will be an added advantage.

· Independent, proactive and confident personality

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

About the Third Party Risk Management Specialist - APAC

Third Party Risk Management (TPRM) Specialist - APAC is the intermediate level role in Wise’s Third party Risk management. This individual is responsible for ensuring the outsourcing activities comply with relevant outsourcing regulations and laws, align with internal policies and procedures, and are effectively governed to minimise risk exposure in the regional level. The role involves coordinating TPRM efforts globally, supporting regional stakeholders teams, coordinating audit finding and other gaps, and facilitating reporting activities in the APAC region. 

The specialist will collaborate with local internal teams and other stakeholders to manage and report on outsourcing risks, ensuring effective third-party risk management across the company.

Third Party Risk Management (TPRM) Specialist - APAC duties and responsibilities:

1. Outsourcing risk communication and remediation support
   
   Facilitate the presentation of regional outsourcing risk profiles locally. Provide support for outsourcing-related remediation activities, ensuring that control measures are fit for purpose and meet country-specific requirements and align with global program. 
    
2. Support with risk appetites and KRIs
   
   The specialist assists in establishing and defining the risk appetite for entities, ensuring alignment with overall business objectives and risk management strategies. Role to perform KRIs mapping to identify and monitor key risk indicators.
    
3. Global-Regional coordination and oversight
   
   Lead global coordination efforts of TPRM program regionally, overseeing the alignment of policies and procedures with regulatory requirements, supporting regional teams in their TPRM activities, and providing oversight for policy adherence and procedure effectiveness.
    
4. Regional Compliance and Regulatory expertise
   
   Maintain up-to-date knowledge of relevant regional outsourcing regulations globally and related  laws  affecting third-party risk management. Ensure the TPRM program aligns with regional regulatory requirements and best practices, and design a strategic foundation for building processes and operationalizing relevant regulatory expectations.
    
5. Reporting and audits
   
   Support regulatory reporting requirements, Risk Committees and local Boards, ensuring that information regarding critical vendors are presented and with the updated risk status, maintaining local outsourcing registers in compliance with regulatory mandates is accurately and timely reported and communicated.
    
6. Support and collaboration with regional teams
   
   Coordinate with regional teams to identify and address regional issues and challenges in the TPRM area, ensuring that the Wise's third-party risk management efforts are cohesive and aligned across all operational areas and regions. 
    
7. Build third party risk awareness and trainings 
   
   Build and embed a culture of awareness about third-party processes, and deliver training and workshops to stakeholders involved in managing third-party relationships, continuously improving their understanding of processes and the TPRM program.
   
   The Specialist is reporting directly to the Third Party Risk Management Lead. 

You are the perfect fit if you have:

• Strategic oversight and a thorough understanding of outsourcing risks.

• Experience in outsourcing and third party risk management practices.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.

• Excellent coordination and project management skills to coordinate TPRM efforts globally and regionally.

• Possess compliance knowledge and understand how to apply various regulations effectively.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of local regulations, law and industry expectations, comfortable working in a fast-paced environment and being flexible with priorities changing.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of regulatory framework, comfortable working in a fast-paced environment and being flexible with priorities changing.

• Excellent analytical skills with the ability to analyse big amounts of data, laws and regulations. 

• Ability to build relationships and trust within various stakeholders globally. 

A bit about our team and how you’ll be fitting right

As seen above, this role can be quite diverse and gets a bit hectic, hence we’re looking for someone who would thrive in that environment, someone who is happy to jump into the next challenge every week, month or quarter. Great ownership attitude with time management skills is indeed needed. 

In return, we make sure that you’ll have a like-minded and supportive team around you, where you can be confident in working independently in a fast-paced environment. 

We’re looking for someone who never gets settled and keeps giving feedback to the team on the procedures we have built. If you have an idea on how to do things in a better way, we guarantee that you’ll be heard! Our team covers many areas all across the company, meaning that you will have a chance to explore and develop yourself in the directions you prefer.

What do we offer: 

• Starting salary: 6300 

• Company Restricted Stock Units

• Numerous great benefits in our Singapore office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

• Paid annual holiday, sick days, parental leave and other leave opportunities

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest 7th August 2024. Kindly attach your Cover letter and resume as ONE document. 

As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.  

Key responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

1.    To perform Data Analysis and Reporting
a.    Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
b.    Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL.
c.    Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level. 
d.    Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
•    Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
•    Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
•    Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
•    Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
•    Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
•    Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.

e.    Continuously optimize SQL queries for performance, scalability, and maintainability. 
f.    Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance scripts / dashboards to support Process Automation
a.    Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
b.    Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
c.    Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
d.    Develop Python scripts to streamline and automate manual data transformation processes. 
e.    Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
f.    Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration
a.    Collaborate and align with central departments / stakeholders to support in achieving sales targets.
b.    Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
c.    Collaborate with project stakeholders to define project scope, objectives, and deliverables.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

- Operational Oversight

• Oversee the day-to-day operations of the custody services, ensuring efficient and secure management of digital assets.
• Implement and maintain robust operational processes, including transaction monitoring, asset segregation, and reconciliation.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Coordinate with the technology team to ensure the reliability and scalability of custody systems and infrastructure.

- Risk Management

• Develop and implement a comprehensive risk management framework to identify, assess, and mitigate risks associated with digital asset custody.
• Conduct regular risk assessments, scenario analysis, and stress testing to evaluate the impact of potential adverse events.
• Monitor and analyze emerging risks in the cryptocurrency market, including regulatory changes, technological advancements, and market trends.
• Collaborate with the compliance team to ensure adherence to regulatory requirements and industry standards.

- Stakeholder Communication

• Communicate effectively with internal and external stakeholders, including  clients, regulators, and auditors.
• Prepare and present reports on risk and operational performance to senior management and the board of directors.

Job Description:

For our ReviewPro team we are looking for a profile that will reinforce the Sales Operations team to ensure the correct day-to-day running of the sales team and focus on process optimization and compliance.

This is an Entry level position for someone who is hardworking and ambitious to learn and develop within a global multi-cultural organization.

The role:

• Internal process compliance
• Reporting and forecasting
• Focus on increasing sales productivity: Process optimization, Process simplification, Implementations of automations
• Advise the sales management with data driven insights and on driving day-to-day execution
• Support the sales team to achieve both department and company targets
• Support sales enablement initiatives and execution
• Facilitate planning activities and meetings to keep the team aligned
• CRM administration

Job Outline:

1. Responsible for driving sales growth and achieving the targets of the assigned territory.

2. Responsible to build effective business relationship with internal & external customers.

Duties and Responsibilities:

1. Service existing accounts and expand the product portfolio penetration in each account.

2. Support the sales team by executing the trade plan displays, check and ensure promotions/discounts are executed accurately.

3. Support product penetration strategy, to ensure the increase stock holding of fast-moving products are in place in accordance to the Key Account Manager’s direction. Monitor results and provide feedback to the sales team when necessary.

4. Ensure adherence to customer coverage and frequency of the assigned accounts, defined by the organisation.

5. Ensure excellent customer service quality.

6. Keep up-to-date with new product knowledge and market intelligence.

7. Reports submission – frequency to be defined by BU as deem fit:

• Field activities reports
• Pre-call plan
• Monitor and report activities of competition. Competitive information that is expected to be reported includes price, product launches/refresh, delivery schedule, merchandising and promotion programs, etc.

Minimum Requirements:

1. Diploma in relevant field. A background in a scientific discipline or a combination of scientific knowledge and relevant experience would be advantageous.

2. Minimum 3 years of merchandising experience in key accounts management with focus in retail pharmacy industry & lower trade /wholesalers.

3. Possess a good attitude and interpersonal skills.

4. Conscientious worker and a team player

5. Ability to work independently and uphold private and confidential information.

6. Ability to identify challenges and present solutions to Key Account Manager.

7. Competent in English, Mandarin & dialects and good communication skills.

8. Proficient in MS Office: Microsoft Word, Excel.

Job Outline:

1. Responsible for driving sales growth and achieving the targets of the assigned territory.

3. Responsible to build effective business relationship with internal & external customers.

Duties and Responsibilities:

1. Service existing accounts and expand the product portfolio penetration in each account.

2. Develop plans to expand customer base in retail pharmacies and general/lower trade, including but not limited to medical halls, super/hypermarts, convenient stores, etc. Drive healthy sell in & increases off take of Xepa Souls’ products portfolio in the designated territories.

3. Propose, develop and execute sales expansion strategy, new accounts and product penetration strategy and trade terms, in consultation with Key Account Manager. Monitor results and adjust strategy when necessary.

4. Ensure adherence to customer coverage and frequency of the assigned territory, defined by the organisation.

5. Ensure excellent customer service quality.

6. Keep up-to-date with new product knowledge and market intelligence.

7. Reports submission – frequency to be defined by BU as deem fit:

• Field activities reports
• Sales Forecasts and Reports
• Customer analysis
• Monitor and report activities of competition. Competitive information that is expected to be reported includes price, product launches/refresh, delivery schedule, merchandising and promotion programs, etc.

Minimum Requirements:

1. Diploma/Degree in any relevant field. A background in a scientific discipline or a combination of scientific knowledge and sales experience would be advantageous.

2. Minimum 3 years of sales experience in key accounts management with focus in retail pharmacy industry & lower trade /wholesalers.

3. Possess a good attitude and interpersonal skills.

4. Strong business acumen, negotiation and analytical skills.

5. Ability to work independently and uphold private and confidential information.

6. Ability to identify challenges and present solutions to Key Account Manager.

7. Competent in English, Mandarin & dialects and good communication skills.

8. Proficient in MS Office: Microsoft Word, Excel and Power Point.

Your Career 

The Director of SASE Sales is responsible for creating, leading, and driving SASE sales strategy and execution to achieve revenue goals, uplift sales productivity, and accelerate customer participation.  This customer-facing role is chartered with prioritizing and activating SASE strategy and best practices to fuel growth and shift highly specialized SASE selling motion to Core Sales capacity with a collaborative, transparent culture of accountability.  This role reports to the Senior Director SASE Sales JAPAC. 

The Director of SASE Sales works cross-functionally with sales leadership, corporate and field marketing, product marketing and management, finance, HR, sales enablement and other company functions to identify areas for revenue growth with leverage. This role scales best practices and creates the framework and programmatic infrastructure to fuel sales initiatives through regular selling motion to engage customers, sales teams and opportunities to achieve strategic outcomes.  

Working in partnership with Sales Leadership including Theater VPs, the SVP of Channel and Sales Strategy, Speedboat Sales Leadership, and SE Leadership, this role identifies tops-down SASE growth initiatives and creates theater-wide continuity where possible, while enabling region-specific initiatives.  The Director of SASE Sales provides leadership and execution for inter-organizational initiatives to optimize execution between SASE Sales, Core Sales segments, ecosystems, and other GTM functions.  Initiatives may include:

• Sales performance
• Participation - portfolio selling strategies, product mix and diversification
• Sales model and resource allocation 
• Best practices, guidelines and standards
• Refresh and Renewal
• Identifying new paths to market and requirements for enablement
• Channel and Ecosystem leverage 

Your Impact

• Jump into a number of complex problems, identify the issues through superior business insight, build compelling business cases and move your ideas to execution
• Drive the significant organizational and process changes needed for implementation and adoption of large-scale programs to increase company efficiency and achieve growth objectives
• Structure and package analyses, strategies and recommendations into highly effective, compelling communication and presentations to various audiences, including senior executives and sales leadership
• Build strong relationships across the sales organization to drive initiatives, and receive continuous feedback from key contacts
• Ensure on-time delivery of initiatives, programs, and projects with high quality and clear communication

Success of this role is measured by:

• SASE Bookings attainment
• SASE Sales Productivity
• Successful completion of critical initiatives in a timely manner

Looking for an extroverted individual who love pets like us.

This is a sales job, you need to love to speak to pet shop owners, understanding their need and wants. If you are peoples person who love to improve yourself, not afraid of the sun and rain, join us!

Responsibilities:

• Going to pet stores around Singapore, serving existing clients and building relationship with new ones
• Prepare, present sales presentation to customer
• Provide regular reports on sales activities and performance to management
• Collaborate with other departments, such as marketing and customer service, to ensure customer satisfaction and retention
• Monitor customers' credit facilities to ensure prompt payments.
• Handle customers' complaints and quality issues as well as solving problems that arise from customers' orders.
• Assist in preparation of stock when order load gets heavy
• Inventory monitoring
• Prepare quarter promo
• Fast in reaction
• Detail oriented

Qualifications:

• At least a Diploma
• Ability to work independently and as part of a team
• Bilingual in English and Mandarin as this position requires to handle English and Mandarin speaking customers
• Strong customer service and relationship-building skills
• Proficiency in computer skills especially Microsoft Excel
• Must have a local Class 3/3A/3C Driving license
• Singaporean/PR Preferred

We are looking for a dynamic and self-motivated candidate to join the Asian team as Sales Manager Asia for the Infrastructure sector. The position offers a unique opportunity to work in a mission-driven, hyper-growth stage organization that is paving the way for a more sustainable real asset sector.

Your main responsibility is to co-develop and execute the GRESB Infrastructure business development plan for your assigned territory within the Asian region. This will require a specific focus on attracting new Infrastructure Members (asset owners, fund managers, asset operators) and building positive relationships with existing Members in the Infrastructure sector.

In this role, you will liaise with functional internal teams, including Member Relations, Member Success, Marketing & Communications, IT, and Product Development teams, to improve the entire Member experience.

This position will require travel across key Asian markets. Particular preference will be given to candidates located in Infrastructure heavy markets like Singapore and Hong Kong.

• 5-10 years’ experience in successful attainment of sales targets within the Infrastructure fund or asset sector. Experience with and knowledge of sustainability/ESG issues highly preferred
• Strong infrastructure industry network and the ability to develop this further
• University degree in a relevant field such as investment, real estate, infrastructure, business, economics or sustainable finance is required. Advanced degrees in any of the same areas is very attractive
• Self-motivated and able to thrive in a results-oriented and mission-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Extensive experience with CRM software (e.g., Salesforce), MS Office, and video conferencing
• Experience delivering client-focused solutions to meet customer needs
• Proven ability to juggle multiple opportunity pursuits at a time, while maintaining sharp attention to detail
• Strong verbal and written communication skills
• Excellent organizational, commercial and interpersonal skills
• Must possess the right to work in the chosen location
• Fluency - both verbal and written - in English is mandatory

• Involvement in a dynamic international organization that has become the leading sustainability benchmark for real assets
• Opportunity to work with a highly talented and committed team in a supportive environment with loads of camaraderie
• Variable compensation plan to reward high sales achievement
• Annual leave of 25 days per calendar year
• Annual personal development budget
• Ability to build an international profile in your field
• Highly flexible working environment, but also the ability to work with people across time zones
• Annual company retreat

GRESB is an equitable, diverse, and inclusive workplace, one at which all workers — regardless of their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability — feel valued and respected. We are committed to a non-discriminatory approach to hiring and provide equal opportunity for employment and advancement in all of our teams and programs. We respect and value diverse life experiences and heritages and work to ensure that all voices are valued and heard. 

About GRESB 

GRESB is a mission-driven and industry-led organization that provides actionable and transparent environmental, social and governance (ESG) data to financial markets. We collect, validate, score and benchmark ESG data to provide business intelligence, engagement tools and regulatory reporting solutions for investors, asset managers and the wider industry.

Our vision: An investment industry that plays a central role in creating a sustainable world 

Our mission: To provide financial markets with actionable insights, ESG data and benchmarks.

Our ESG data and benchmarks now cover over USD 8.8 trillion in real estate and infrastructure value and are used by more than 150 institutional investors to make decisions that lead to a more sustainable world. We have an engaged community of asset managers who are proud to participate in our annual benchmarking process and a group of inspirational industry partners and ESG service providers who amplify our reach.

The GRESB team comes from diverse backgrounds with experience spanning sustainability, data science, software development, real estate, infrastructure, and the capital markets. We’re passionate about tackling the sustainability challenge by providing the insights that will power the markets of the future and enable investors to allocate the world’s capital in a more responsible way.

GRESB is an energetic group of over 100 people, covering dozens of different nationalities located in Amsterdam, with satellite offices in London, Paris, Berlin, Boston, Singapore and Sydney. We care deeply about creating a positive and inclusive working environment where everyone feels comfortable contributing their ideas.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

ONLY SG/PR/Msian are welcome to apply.

Job Descriptions & Company Benefits

• Professional Consultation : Engage with clients to understand their needs, preferences, and budget. Provide expert advice on interior design and space planning.

• Work with our in-house draftsmen & designer : We (company) Provides our sales with the right tools such as draftsmen and 3d designer, as well as showroom(Changi) / in-house carpentry Factory(Changi), giving you an headstart with special prices & Under one block processing

• Proposal and Quotation Preparation: Prepare proposal with quotation for clients who assigned to you.

• Site Supervision and Coordination: Oversee the project's progress on-site & Update client, ensuring adherence to design specifications, quality standards, and timelines.

Our Ideal Candidate:

• Passionate about Interior Design & Providing quality service to our clients
• Basic experience with materials
• Possess work ethic and also positive & out-going attitude.
• Have basic experience in AutoCAD or SketchUp, or other relevant software.
• Have a minimum 3 years experience in Interior Design / Renovations.
• Able to speak & Write English.

Why Join Us?

• Attractive Remuneration: Full Commission based or Basic salary plus incentives (transport allowance , quarterly incentives and more) for qualified candidates.
• Incentive Trips & Annual Performance Bonus: Enjoy company incentive trips and annual performance bonus, and others allowances!
• Structured Interior Design Training: We provide intensive training and support to our team members at Reno bee pte ltd. We are committed to your professional development and offer opportunities for growth and learning, from beginner to advanced levels.
• Verified leads Provided: We provide high-quality, verified leads who are genuinely interested and serious about their interior design projects.
• Flexible Working Hours: We understand the importance of work-life balance. We offer flexible scheduling options and encourage open communication to ensure that you have the time and support needed to prioritize your family and personal life.
• Positive Company Culture: We are dedicated to building a positive company culture where you can thrive.

Join our team today and unleash your talent in a thriving and supportive environment. We are eagerly looking for individuals who are enthusiastic about interior design and would love to have you as part of our team!

We regret to inform that we have limited slots for this position, as well as a probation period before confirming.

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!