* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Required to work night shift and split shift, and accept work on weekend and public holidays

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Our client is an international leading Marine manufacturer and supplier of equipment and services searching for a Sales Executive for their business.

You will be responsible for setting up meetings with clients & addressing their issues alongside sales expansion - business development to find new customers. You will always create reports with sales data and review accordingly, coordinating with your team members to achieve sales targets and results and covering all sales administrative duties.

The ideal candidate would be someone who has relevant Sales experience in the Marine industry. Someone with a diploma and above would also be held in high regard. Location is in the WEST of Singapore.

If you are interested in this role please send your CV to : [email protected]

Job Description:

• Provide professional wealth management and investment services to HNW clients and family offices (funds, forex, futures, insurance etc.) based on their investment needs and objectives;
• Develop new business opportunities with new clients through personal and professional networks;
• Develop business partnerships with distribution channels on fund products;
• Formulate and execute sales and marketing strategies to achieve the sales targets;
• Formulate clients acquisition tactics through suitable sales strategy and execution of marketing event/sales activities to generate new business;
• Full compliance with internal guidelines and external regulatory bodies.

Requirements：

• Preferably Degree holder or equivalent;
• Minimum 5 years experiences in wealth management serving HNW individual clients, and Family offices
• Solid network of HNW clients and business development experience in Singapore and other markets
• Familiar with KYC and account documentation with solid knowledge of a wide range of products including funds, forex, futures, insurance etc.;
• Sales-oriented with good relationship building and customer service skills
• Result-oriented with the ability to work effectively under pressure
• Strong interpersonal, communication and presentation skills
• Self-motivated with the ability to work independently as well as teamwork
• Good command of written and spoken English and Chinese

Job Description:

• Take cash and card payments for fuel
• Sell products like food, drinks and newspapers
• Re-stock shelves and fridges
• Manage fuel and stock deliveries
• Make basic forecourt and pump safety checks
• Keep forecourt and shop areas clean and tidy

Requirements:

• Customer service skills
• To be thorough and pay attention
• To detail the ability to work well with others
• Excellent verbal communication skills
• Maths knowledge
• A desire to help people

EA License No: 19C9611
EA Personnel Reg No: R24121089 Woi Shin Loo

Continue to develop personal sales techniques and assist in the development of associate's sales teniques to maximize sales

Displays effective selling techniques and client development by leading by example

Displays business acumen by explaining key performance indicators (KPIs) to associates set forth by the Store Manager and contributing to the overall store sales goals

Maintains store presentation to ensure the selling environment is customer ready at all times

Is an ambassador for all company values and uses integrity at all times

Reflects the brands style, key looks, and dress code while encouraging others within their brand representation

Communicate presentation standards and replenishment needs to ensure the store is always customer ready

Supervise a commissioned, territory/account-based sales force to achieve goals set forth in all sales metric categories

Assist Sales manager by supervising all training initiatives within the sales team

Supervise sales personnel in the effective implementation of the Company’s pricing initiatives

Qualifications for sales supervisor

Effectively and creatively utilizes all resources (systems, people, ) to manage daily operations

Possesses advanced operations knowledge combined with the ability to teach

Able to understand and articulate personal lines operations in a way that drives and achieves team(s) results

Minimum 2 years of retail experience a plus

Must have flexible availability as per business need

Maintain an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs

Sales supervisors of retail sales employees may:

Greet and assist customers

Respond to customer inquiries and complaints

Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when necessary

Instruct staff on how to handle difficult or complicated sales

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

Formulate pricing policies and accuracy

Attend trade shows to identify new products and services

Coach, counsel, recruit, train and discipline employees

Approve contracts with vendors

Utilize information technology to record sales figures for data analysis

Job Description:

• Managing sales enquiry and understanding clients' needs and renovation requests
• Providing professional advice on space planning, design concept, materials selection and project scheduling
• Preparing quotation for clients
• Managing and coordinating projects, ensuring timely handover of unit to clients
• Developing strong relationships with clients while delivering service excellence
• Manage team of 5 salesman

Job Requirements:

• Sales experience; Preferable in Interior Design/Architecture industry
• Strong & effective communication skills; Fluent in both written and spoken English
• Possess strong networking and good connection to liaise with customers/agents/suppliers
• Passionate, energetic; Sales-oriented and self-driven

Job Type: Permanent

Salary: $3,500.00 - $6,000.00 per month, include Commission

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling, and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Bachelor’s degree in business or related field.

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sales team.Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling, and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Bachelor’s degree in business or related field.

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sales team.

Job Title: Media Production Specialist

Company: RAW IS WAR PTE. LTD.

Location: Singapore

Department: Media Production

As a Media Production Specialist at RAW IS WAR PTE. LTD., you will play a key role in creating high-quality advertisements, corporate videos, and event videos. Your responsibilities will include planning, filming, editing, and producing multimedia content that aligns with the company’s creative vision and clients' requirements. You will work closely with our creative team to deliver compelling visual stories that meet and exceed client expectations.

Job responsibilities

a) Issue quotations, prepare Bill of Quantities based on customers’ requirements

b) Support in preparing design presentations and sample/mood boards proposal based on customer requirements and other necessary project deliverables (layouts, shop drawings).

c) Support and assist Business Managers in the preparation and submission of tender/RFQ/ITQ/RFP and presentation materials.

d) Promote products in the space, greet and assist customers and manage phone, email and walk-in enquiries on all products

e) Respond quickly and efficiently to all incoming enquiries by phone, fax, email and walk-in customers.

f) Assist in resolving incoming customers’ issues relating to orders.

g) Coordinate projects with internal operation teams and manage projects to completion

Job requirements

1. Demonstrate effective interpersonal, presentation and negotiation skills

2. Possess strong problem- solving skills in devising solutions to meet customer requirements

3. Demonstrate excellent verbal and written professional communication skills

4. Possess organizational and time management skills to effectively prioritise work to meet established deadlines

5. Demonstrate high accuracy in work and strong attention to details

6. Ability to work independently and collectively as part of the sales team.

7. Experience in using ERP software eg Oracle/SAP

8. Minimum 2 years experience in sales coordinating

Responsibilities:

· Data entry of sales and purchase order

· Liaising with customers and suppliers for order and delivery

· Performing forecasting/planning of goods order/delivery

· Handle sales order processing and other sales-related support and administrative duties

· Generate quotation and follow up with customer

· Develop a new account to expand the client base

· Price negotiation with customers

· Prepare sales reports regularly

· Handle all sales-related activities and documentation (Stock order, Packing List, Delivery Order & Invoices)

Requirements:

· Candidate must possess at least a Diploma in Business Studies/ Administration or equivalent

· At least 2 years experience in preparing importing/exporting documentation

· Able to perform with minimal supervision and a team player

· Good verbal and written communication skills

· Proficient in using Microsoft Office

· Knowledge of ERP System

· Meticulous and responsible

This is a full-time sales consultant role at Vision Immigration Consultant Pte. Ltd located in Singapore. We seek a dynamic and results-driven immigration consultant sales representative to join our team.

• Engage with potential clients to understand their immigration needs and provide tailored solutions.
• Build and maintain strong client relationships to ensure customer satisfaction and retention
• Develop and implement sales strategies to attract and secure new clients. Follow up on leads generated through marketing campaigns. Conduct presentations and seminars
• Develop and implement sales strategies to meet and exceed sales targets.
• Ensure all client interactions and transactions comply with company policies and relevant legal and regulatory requirements. Maintain accurate and up-to-date records of client information and application statuses.
• Stay updated on changes in immigration laws and regulations to provide accurate information to clients.

Qualification:

• Bachelor’s degree in business marketing, International Relations, or related field
• Minimum 2 years of experience in sales or customer-facing roles preferably in immigration consulting or a related field
• Excellent communication and interpersonal skills. Ability to work independently and as part of a team.
• Results-oriented with a track record of meeting or exceeding sales targets.

**Benefits**

• Competitive salary and commission structure.
• Opportunities for career growth and advancement.

• Overseeing the sales team: Managing and guiding sales representatives to achieve sales targets and objectives.
• Developing sales strategies: Creating and implementing effective strategies to boost sales and increase revenue.
• Customer relationship management: Building and maintaining relationships with clients, addressing their needs, and ensuring customer satisfaction.
• Sales forecasting and analysis: Monitoring sales trends, analyzing data, and forecasting future sales to optimize performance.
• Training and development: Providing training and support to sales staff to enhance their skills and performance.
• Collaborating with other departments: Working closely with marketing, operations, and culinary teams to ensure seamless execution of catering services.
• Reporting: Generating sales reports, tracking progress, and providing regular updates to management.
• Budget management: Assisting in the development and management of sales budgets and expenses.
• Handling inquiries and negotiations: Responding to inquiries from potential clients, preparing proposals, and negotiating contracts.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

• Responsible for identifying and developing relationships with target companies’ decision makers including system architects, engineering and management to present value proposition and promote the differentiation and benefits of GDS products
• Follow up on Marketing-generated quality leads and nurture new opportunities through the buying decision process from interest to design win
• Engage in system-level technical discussions with architects and engineers to help customers envision how GDS products will help them improve their products’ power, performance and overall capabilities
• Coordinate and lead CxO level meetings between target customers and GDS team
• Responsible for account development to achieve new sales to existing customers over medium to longer term to maximize customer lifetime value
• Work with customer engineering, business units, and management to understand business challenges and identify the best GDS solution for the customer
• Manage channel partners including manufacturers reps, distributors and solution partner companies
• Work with GDS sales and marketing teams to coordinate activities for multi-location customers
• Monthly demand forecast for GDS products based on customers’ short-term and long-term requirements
• Reports and communicates regularly to GDS management and internal stakeholders on the status of new and in-process sales opportunities

Required Skills

• Strong Internet industry background ideally to include Data center, cloud and IT infra sales environment
• History of developing, executing and closing multi-million dollar strategic business
• Excellent interpersonal, presentation and communication skills
• Successes working inside a medium size, but fast-growing technology company or group
• Experience in complex, high-value technology selling in the internet and related industry
• Relationships at CxO level in major SEA prospects
• Proven advanced skills in customer relationship and account management
• Ability to work effectively in a cross-divisional, multinational environment
• Strong stakeholder manager with the ability to influence and impact partners and prospective customers
• A strong ‘upward’ manager comfortable operating at CEO, VP and Executive level, with excellent stakeholder management and communication skills
• A strong team worker able to optimize all internal resources to achieve the best outcome for the customer and GDS
• Strong and confident communicator with excellent relationship building skills
• Strong commercial understanding with outstanding selling and negotiation skills
• Confident self-starter that instinctively knows where to spend time to maximize business

Education and Experience

• BSEE, BEng or BSc degree

Qualifications & experience

• 1.Minimum 2 years of sales experience
• 2.Ability to display analytical and problem-solving skills.
• 3.Excellent Communication Skills
• 4.Independent self-motivator and determine to succeed in a challenging environment.
• 5.Team player
• 6.Culturally savvy
• 7.Willing to learn new things

Tasks & responsibilities

• 1.Maintain and expand dealers’ network and build strong customer relationships through excellent customer service.
• 2.To work in a fast-paced environment, dynamic & motivated personality, able to work independently.
• 3.Provide excellent customer service and experience to customers.
• 4.To exceed or achieve monthly sales target/ new business development served in the assigned area.
• 5.Follow up on payment matters.
• 6.Perform any other ad-hoc tasks assigned by Management.
• 7.Willing to take up responsibilities outside of JD.

Benefits

• 1.Paid annual leave/paid sick leave
• 2.Medical and dental benefits
• 3.Festival gifts

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Launch Your Teaching Career with Us!

Join as a Full-Time Kids Fitness Specialist at a Leading Children's Gym!

About Us:

First Konnection, a trusted employment agency specializing in the private education sector, is excited to partner with a prestigious children's fitness center to find enthusiastic graduates for the role of Full-Time Kids Fitness Specialist.

This gym is renowned for its innovative and fun classes that have been transforming young lives for decades.

Why Join Us?

• Career Growth: Benefit from top-notch professional development and training tailored for new graduates.
• Supportive Community: Be part of a lively, dynamic team that feels like family.
• Impactful Role: Help shape children's futures by fostering a love for fitness and healthy habits.

Position Details:

• Role: Full-Time Fitness Coach
• Commitment: 5½ days work week, including Saturdays and Sundays.

Key Responsibilities:

• Conduct lively and engaging fitness classes for children.
• Design and implement fun, age-appropriate fitness programs.
• Create a welcoming, inclusive environment where every child feels valued.

Requirements:

• Recent graduate with a passion for fitness and working with children.
• Excellent interpersonal and communication skills.
• Willingness to work on weekends.

If you're enthusiastic, energetic, and excited to work with kids, we want to hear from you! Apply now and start your teaching journey with us.

If you’re energetic, enthusiastic, and passionate about making a difference in children's lives, we want you on our team!

Apply now to join a leading children's gym and start your journey in the teaching profession.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Planning, allocate and executing cargo operations with supplier in a timely manner.
• Communicate with customers from other countries to avoid delay.
• Communicate effectively with the team members about the progression of the cargo matters.
• Follow up and manage the inventory by liaising externally to check inventory.
• Source the most profitable freight rate from forwarders & warehouses.
• Adhere to internal SOPs and contribute to implementing operational procedures.

JOB DESCRIPTION:

• Theft Prevention:Monitor and investigate suspicious activities to prevent shoplifting.
  Conduct regular store audits to ensure security measures are in place.
• Security Systems:Oversee the installation and maintenance of security systems like CCTV and alarms.
  Train staff on security protocols and the use of security equipment.
• Policy Implementation:Develop and enforce loss prevention policies and procedures.
  Conduct training sessions for employees on loss prevention practice
• Incident Management:Respond to and manage incidents of theft, fraud, or other security breaches.
  Collaborate with law enforcement as needed.
• Reporting and Analysis:Analyze data to identify trends in theft or loss.
  Prepare reports on security incidents and loss prevention activities.
• Inventory Control:Work with inventory management teams to reduce shrinkage.
  Ensure accurate inventory counts and resolve discrepancies.
• Safety Compliance:Ensure compliance with safety regulations and protocols.
  Conduct safety inspections and risk assessments.
  

JOB REQUIREMENT:

Qualifications:

1. Education:Bachelor’s degree in Criminal Justice, Security Management, or a related field preferred.
   Relevant certifications (e.g., LPC, CPP) are a plus.
2. Experience:Minimum of 2-3 years of experience in loss prevention, security, or a related field.
   Experience in retail environments is highly preferred.
3. Skills and Competencies:Strong observational and analytical skills.
   Excellent communication and interpersonal skills.
   Proficiency with security systems, CCTV, and other surveillance equipment.
   Ability to handle stressful situations and make quick decisions.
   Detail-oriented with strong organizational skills.
   Knowledge of retail operations and inventory control procedures.
4. Technical Skills:Familiarity with incident reporting software and data analysis tools.
   Basic computer skills, including MS Office Suite.
   

Responsibilities:

1. Monitor and investigate suspicious activities to prevent theft and fraud.
2. Oversee the installation and maintenance of security systems.
3. Develop and enforce loss prevention policies and procedures.
4. Conduct regular store audits and safety inspections.
5. Train staff on security protocols and loss prevention practices.
6. Respond to and manage incidents of theft, fraud, or security breaches.
7. Collaborate with law enforcement and internal teams as needed.
8. Analyze data to identify trends in theft or loss and prepare reports.
9. Work with inventory management teams to reduce shrinkage and resolve discrepancies.
10. Ensure compliance with safety regulations and conduct risk assessments.

Job Description & Requirements

We have an exciting opportunity on engagement with a leading financial institution customer.

Key Accountabilities:

• Market Data usage and contracts renewal review.
• Negotiation with vendors on contractual terms and fees
• Relationship management with vendors for contractual aspects and follow-up.
• Stakeholders and Vendor management.

Experience Qualificaitons:

• Ability to deal with business stakeholders.
• Data management experience and understanding of data management frameworks are strong added values.
• Demonstrated ability to show initiative and work collaboratively as part of a small team.
• Experience in large financial services institutions
• Knowledge of Market Data vendor services/ products and contractual aspects.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Alfa Agahari 542372

EA Registration No.: R22110376, Blassius Alfa Putra Agahari

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

About the job: As the E-Commerce Specialist for digital marketplaces, you are able to deliver results in local digital marketplaces and drive positive digital shopping experience. You understand digital marketplace trend, consumer shopping behaviour and understand the sales funnels stages. You will be working with the product and marketing team closely to ensure the day-to-day operations of ASUS eCommerce platform . You will also assist the Digital Business Manager to work towards the growth of ASUS Digital Business in Singapore.

Duties & Responsibilities:

• Assist in the planning and execution of the marketplace strategy to achieve business goals
• Ensure positive digital shopping experience with customised and accurate product content and information
• Identify industry and marketplace best practices and lead growth initiatives across marketplaces
• Engage with marketplaces to develop strategic initiatives that enhance growth of brand share and revenue
• Responsible for all performance metrics including store visits, page views, add-to-cart rate, followers acquisition, conversions, average order value, transactions and revenue
• Manage and develop relationships with our fulfilment partners, including influencing and educating them on ASUS’ products
• Work closely with cross-functional support team including product and marketing to ensure efficient and effective execution of promotional or product campaigns
• Analyse data, trends and performance to report on business figures internally and take ownership with the leader of your vertical, developing deep insights and providing actional recommendations
• Serve as a liaison with fulfilment partners, regarding new product launches, promotional campaigns, inventory management
• Providing support escalation and resolution for customer enquiries to ensure positive customer engagement and experience.

Skills & competencies:

• Deep knowledge in e-commerce across digital channels, marketplaces, traditional online retailers and social commerce
• High attention to digital commerce trends and strong understanding in selling in digital marketplaces
• Experience in working with resellers, distributors or fulfilment partners
• Deeply data-driven with proven analytical and numerical prowess; versed in store analytics and proficient in analysing data for decision making
• At least 3 years of experience in e-commerce and account management related roles

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Executing effective sales and marketing activities to achieve business objectives.
• Managing business development initiatives and strategically positioning products and services.
• Liaising with suppliers and customers in a satisfactory manner, addressing inquiries and opportunities.
• Conducting market analysis to identify opportunities and enhance product positioning.
• Undertaking any additional responsibilities as assigned

Requirements:

• Degree or Masters in Biotechnology or related disciplines
• 1 - 2 years experience in related field
• Entry level are welcome to apply. Training provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The App Review team is looking for an experienced technical customer relations or developer relations communicator adept at resolving complex business issues while supporting the global Apple Developer Program community.

Description

Represent Apple to support developers by enabling them to develop their life best’s work on the App Store and navigate App Store policies compliantly. You will interact with developers in the Asia Pacific region on the phone and in writing, but depending on your language skills, you may be focused on a certain market. Responsibilities include:

• Communicating, tracking, and managing issues from day-to-day operations with business partners.
• Developing strong relationships with App Review colleagues and peers.
• Collaborating with colleagues, providing support, listening and being open to others when they need you. Empathy is a key attribute to be successful in this role.
• Superb communication skills and attention to every detail is vital. Being accurate, thorough and complete is key to your success.

Minimum Qualifications

• Minimum 2 years of customer service experience.
• Language proficiency in English to work effectively with App Review colleagues and peers, and one of the listed languages to support developers in-market: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.

Preferred Qualifications

• Able to hold conversations clearly and fluently.
• Able to self-manage without guidance and supervision.
• Able to effectively resolve conflicts and exercise great negotiation skills.
• Able to summarize and explain complex issues in easy to understand terms while providing detailed reporting on issues and case summaries.
• Has a positive and upbeat attitude to help developers resolve issues with their apps, while maintaining composure and remaining resilient during challenging situations.
• Problem solving mindset and technical aptitude: Able to evaluate situations and problems and approach them in a methodical manner. Ability to be resourceful to research issues and provide potential solutions.
• Highly adaptable: Able to understand work related changes quickly and accurately while being able to effectively apply them to your work.
• Knowledge of the app development environment, key players, and business models, with a fundamental understanding of mobile technologies, mobile app ecosystems, app business models, and app development processes.
• Strong data analysis, time management, and reporting skills.
• Experience with Mac development platform a plus.

Meta is seeking an Escalations Specialist to join the Detection, Response, and Intelligence- Regulatory Escalations team. The team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site and delivers qualitative and quantitative insight into user behavior. This individual will work to improve the overall user escalations experience for Meta community and will be responsible for working cross-functionally across different internal and external teams to help us intelligently scale our escalations function. They will be part of a team that will communicate clearly to various stakeholders and provide key updates and findings as high priority escalations unfold. We are seeking a team-oriented strategic thinker who can optimize processes, go deep on investigations, solve challenging problems and most importantly, help prevent them in future. This position is full time and is based in Singapore.

RESPONSIBILITIES

• Serve as an expert on enforcing platform Community Standards and policies including regulatory policies
• Investigate reported escalations across multiple channels on Meta Family of Applications and respond to sensitive global partner inquiries
• Communicate results of technical analyses with non-technical partners
• Gather, analyze, and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
• Be comfortable dealing with high pressure escalations, gray areas, and pulling in cross functional experts when appropriate, to resolve issues swiftly
• The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Operations, and others to problem-solve and develop solutions
• Maintain expertise around key workflow changes, operational guidelines, policy updates and Community Standards
• Deliver projects involving quantitative analysis, functional expertise, and strategy development
• Utilize tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
• Please note that some weekend/holiday work will be required on a shift basis
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

MINIMUM QUALIFICATIONS

• 5+ years operations experience
• 3+ years of project management experience
• Broad understanding of Meta Community Standards
• Knowledge of trust & safety, content integrity, compliance landscape
• Experience multitasking different priorities in a rapidly changing environment
• Sound judgment and experience thriving under pressure
• Demonstrated collaboration skills
• Experience influencing across regional and functional boundaries
• Experience defining process and operational guidelines
• Proficiency in data analysis
• Ability to work with potentially graphic and objectionable content

PREFERRED QUALIFICATIONS

• experience in technology/social media industry

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.