In this position you will be involved in some or all of the following tasks at any given time:

1. Study related activities (Laboratory Support). Manages all laboratory related activities within a clinical study under supervision, including:

• Reviews study documents
• Provides expert advice to PSI and Sponsor study teams
• Contributes to the development of diagnostic strategies, including the development and review of assay validation plans and reports
• Documents and drives the Laboratory Strategy
• Presents laboratory strategy at kick-off meetings
• Supports the selection of central and regional laboratories for studies
• Performs qualification of off-site / on-site laboratories for a study
• Coordinates the contracting of central / regional / off-site laboratories
• Performs central / regional / off-site laboratory set up
• Contributes to Risk Management process
• Provides information to PSI Data Management (DM) to aid eCRF design
• Delivers training to the study team and/or clinical sites in laboratory related procedures
• Performs initiation and monitoring visits to laboratories as required
• Coordinates routine calls with central laboratories
• Attends study progress calls with the Sponsor
• Provides support / consultancy to Sponsor / PSI team for all laboratory related issues
• Investigates issues with laboratories / couriers / sites
• Coordinates the transfer of samples between laboratories
• Assists DM in on-going data reconciliation
• Coordinates any changes to the laboratory strategy
• Performs close out of central / regional off-site laboratories

2. Quality Control & Quality Assurance:

• Develops and/or implements operational (project specific and laboratory specific) quality control documents
• Participates in system audits and follows up on audit findings related to laboratories that provide testing for the assigned projects

3. Business Development:

• May be required to assist with consultancy in business development tasks

Sales Manager

Summary of Responsibilities:

• To manage and ensure timely response to assigned sales leads
• Strong conversion in corporate sales leads
• Achieve sales goals set by management
• Conduct sales activities such as follow up call and hotel site inspection
• Responsible for new bookings and managing existing business blocks in Opera
• Effective communication with conference & event services team to ensure smooth execution of events
• To handle any other duty/projects assigned by Director of Sales and/or Senior Director of Sales

Sales Manager, Proactive

Summary of Responsibilities:

• Establish lead generation & acquire new accounts to achieve group and FIT revenue goals based on market segmentation and budget
• Achieve performance goals set based on assigned portfolio.
• Ensure total account management of sales portfolio, plan sales activities and set sales priorities to achieve the revenue goals for all segments
• Adopt Collaborative approach with reactive sales team to achieve group & event conversion goal
• Develop account qualifications criteria and use market research to identify priority markets/ accounts and to assure proactive coverage to all major market segments
• Maximizing the use of resources to penetrate new accounts to achieve new business goals
• Weekly update of sales activities and other sales reports as needed
• Develop ongoing relationships with the clients to ensure business continuity
• Involvement in sales related projects and activities as assigned
• Understanding of Job Descriptions, Goals, SOP of Sales Department
• Adhere to established personnel policies and procedures of the hotels
• Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
• Participate in development of sales action plan to formulate measureable strategy and actions to achieve sales performance
• Monitor forecast & production of own group and FIT segments and identify valley periods of sales emphasis to drive revenue
• Maintain close and open communication with other departments
• Maintain timely communication with Accor Sales Offices, internal & external stake holders & ensure response in a timely & professional manner
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain timely and responsive communication with accounts and prospects
• Joint service key accounts with Assistant Director of Sales / Senior Director of Sales and ensure continuity in our communications with accounts & to maximize account productivity
• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel

The Visa Cross Border Solutions (VXBS) team is charged with leading the design, build, and commercialization of best-in-class flexible enterprise-wide FX, virtual accounts, and currency management solutions as we seek to meet the growing and increasingly diversified needs of clients moving funds around the world. In addition, VXBS includes the commercialization of Currencycloud, our recently acquired cloud-based embedded cross border money movement infrastructure solution and the integration of these capabilities into Visa platforms & solutions.

VXBS is a key enabler of Visa’s seamless cross-border commerce. Historically, VXBS has delivered the systems, processes and capabilities to support foreign exchange services for our Issuer and Acquirer Clients around the world, and managed and executed settlement of consumer purchases in 28 currencies every day. As our network and our business expands, including with the introduction of Commercial and Money Movement Solutions (Visa B2B Connect, Visa Direct, and Visa Government Services) and use-cases involving global money movement, rapidly evolving consumer expectations with fintech, wallets and neobanks, new distribution models like open banking demanding API based multicurrency solutions, and new settlement models leveraging crypto beginning to enter mainstream, our capabilities are adapting to meet clients’ needs and support our vision for Visa to be the embedded cross border payments facilitator across a range of use cases – Purchase Flows, New Payment Flows, and Off-Visa Flows.

What a Sales Consultant does at Visa:

• Research and identify potential clients, identify decision makers & qualify leads to build a strong pipeline of relevant opportunities and deliver against sales targets
• Call and meet with prospective clients to understand their challenges and the positive impact Currencycloud can have on their business so that you can outline the benefits and demonstrate the value of our platform (we advocate “Gap Selling”)
• Negotiate and close contracts with clients to meet revenue targets, setting clients off on a path to success, resulting in sustainable revenue streams
• Manage and report against activity, pipeline, and sales metrics
• Work with Compliance, Solutions, Customer Success and Account Management team members to provide a smooth onboarding and handover of accounts post sale
• Use insight from the Fintech and Payments market to help drive Currencycloud business strategy towards successfully expanding into your focus segment(s)
• Be seen as the Thought Leader and go-to expert for your segment(s) both internally and externally to industry participants.

Why this is important to Visa

You will be working closely with the Marketing, Demand Generation and the Strategy Team to lead and drive the development of Currencycloud market segments. Through using various tools and resources, the Sales Consultant will collaborate with other teams to validate the Product Market Fit (PMF) and help determine the Total Addressable Market of their specialist segment.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Compose

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

Senior Sales Manager, Reactive

Summary of Responsibilities:

• To manage and ensure timely response to assigned sales leads
• Strong conversion in corporate sales leads
• Achieve sales goals set by management
• Conduct sales activities such as follow up call and hotel site inspection
• Responsible for new bookings and managing existing business blocks in Opera
• Effective communication with conference & event services team to ensure smooth execution of events
• To handle any other duty/projects assigned by Director of Sales and/or Senior Director of Sales

GNOC Network Specialist/Associate – Global Operations

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.
• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   
• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Key Responsibilities:

Order Processing and Management:

• Receive and process customer orders accurately and in a timely manner.
• Verify order details, including pricing, quantities, and shipping information.
• Liaise with various departments to ensure orders are fulfilled correctly.
• Key sales orders and print collaterals for upcoming events.

Client Communication:

• Serve as a point of contact for clients, addressing inquiries and providing product/service information.
• Respond promptly to client emails, calls, and messages.
• Assist in resolving customer complaints or concerns in a professional and timely manner.

Sales Support:

• Assist the sales team in preparing sales quotations, proposals, and presentations.
• Coordinate sales meetings and appointments, including managing calendars and scheduling.

Qualifications:

• Proven experience in a sales support or coordination role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in technology

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Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume
We regret that only shortlisted candidates will be notified
Job Code: LIHT
EA License: R23113364
Registration No: 01C4394
More jobs available HERE!

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Human Resource Specialist - Talent Acquisition & Training who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage the entire talent acquisition function to support expansion of company
• In charge of onboarding/ off-boarding of employees
• Assist in talent retention and crafting out competitive strategies with regards to compensation and benefits
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Organise company events including festival celebrations, anniversary dinner and team-bonding events
• Handle work pass application, renewal and etc
• Ensure company’s compliance with local relevant regulations
• Assist in other HR operations and business functions
• Ensure that the company's objectives and sales targets are met
• Ad-hoc duties as assigned

Requirements:

• Diploma in relevant discipline
• Minimum 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Our client, a top-tier global investment bank, is looking for Application Support to work closely with front-office users to support commodity trading applications. They adopt the follow-the-sun model.

Responsibilities:

• Provide applications support across Front Office order management, market data, risk systems, etc.
• Work closely with front office users including traders and quants to provide technical and functional support and root cause analysis
• Manage Application and Infrastructure changes and upgrades.

Requirements:

• 5-10 years of application support experience in the finance industry, ideally in a front-office trading environment.
• Good knowledge of UNIX/ Linux, SQL/ Oracle, and Shell/ Perl. FIX protocol is a plus
• FICC business domain knowledge is a big bonus
• Excellent command of English, good communication, and interpersonal skills. Mandarin/ Japanese/ Indonesian is a plus because the role provides support for different users in the APAC region
• University Degree in Computer Science or equivalent

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Vince Natteri @ [email protected] (EA Registration number: R22104834)

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission is to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Specialist After Sales
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy for a Specialist After Sales. The successful candidate will be managing the After Sales administration and operations related matters pertaining to After Sales Warranty, Assistance, Maintenance and Vehicle Pick-up & Delivery Services from a dealer perspective, and collaborating closely with our stakeholders (i.e. importer and partner Porsche Service Centre).

• Handling After Sales administration and operations related matters, including services authentication by reviewing invoices and supporting documents (i.e. servicing records, vehicle Log Card) provided by our partner Porsche Service Centre, raising purchase requisitions, and processing invoices for Finance payment.
• Investigating and following up with stakeholders regarding any abnormal or exceptional billings of services provided, and ensuring prompt resolution of all cases.
• Managing vehicle pick-up and delivery services with our appointed operations team, ensuring strict adherence to standard procedures for the efficiency and safety of our customers’ vehicles.
• Collaborate with the appointed operations team to provide a positive customer interaction, upholding the Porsche standard of quality customer experience.
• Setting up the after sales module within the Dealer Management System (DMS) and ensuring the maintenance of customer and vehicle records in the system.

• Diploma in Business Administration, Finance, Engineering, or related fields
• 3 years of relevant working experience, preferably in the Automotive industry
• A team player with excellent communication, innovation, and analytical skills
• Self-driven, proactive and possess a learning attitude
• Proficient in Microsoft Excel

We are seeking a Legal Support Assistant to provide secretarial and administrative support in a timely and responsive manner to legal staff, with a consistent and high standard of quality to partners, lawyers and business services staff in the practice group to meet client requirements and deadlines to deliver an exceptional client experience.

KEY RESPONSIBILITIES

• Provide timely and accurate support to lawyers and business service managers, with administrative support needs.
• Deliver high quality, accurate work whilst managing deadlines, responding to change and the competing priorities of all work.
• Meet required deadlines and negotiate alternate timeframes when necessary.
• Scan, print or photocopy relevant documents as and when required by the relevant practice group support colleague or lawyer.
• Liaising with business services and other services to coordinate urgent mail and courier requests.
• Develop and maintain a robust file management system for all electronic and hard copy documents.
• Provide ad hoc support to the group or division such as dealing with incoming mail, answering the telephone, amending documents and any other administrative duties.
• Assist lawyers with petty cash requests, currency requests and expense claims in a timely manner.
• Assist with updating client information and relevant databases, following legal assistant or lawyer instructions in a timely manner (eg, InterAction).
• Prepare files for archiving and manage return and retrieval of files following firm guidelines.
• Assisting internal and external practice group events and functions.
• Adhere to firm, office and practice group policies and procedures, including those that are formal, informal, documented or verbal.
• Take all necessary steps to ensure you are aware of correct procedures. Maintaining inquisitive, collaborative and vigilant work habits, keeping abreast of changes and developing more efficient work processes.
• Demonstrate enthusiasm and proactivity in the workplace, including participating in and contributing to team meetings and activities, firm initiatives, learning and development sessions and other relevant activities.
• Take responsibility for your own learning, undertake recommended training, keep up to date and comply with firm policies, adopt new or improved firm and practice group recommended work practices, and share information with others about better ways of working.
• Comply with WHS obligations and responsibilities in accordance with the requirements for this role as set out on the intranet.

SKILLS, EXPERIENCE AND QUALIFICATIONS

• Typing speed minimum of 60wpm with 98% accuracy.
• Knowledge of the Microsoft suite (Outlook, Word, Excel and PowerPoint).
• Good written and verbal English communication skills with a demonstrated ability to building effective and trusting relationships with people internally and external to the firm.

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

Strategic sales is an initiative that brings the best of IBM and our ecosystem partners to our key clients to help them transform and deliver tangible business outcomes. These are long term and strategic engagements that require selling to the C-suite and the Board.

Strategic Sales Deal Makers/Client Solution Executives have the overall responsibility for successfully selling and negotiating multi-year complex business relationships to senior client executives. They lead strategic sales engagements from qualification to closure, selling solutions to meet complex IT and business requirements. Engagements are characterized by a complex combination of technical, business, financial and human resource issues related to the strategic and tactical direction of clients and driven by need for change.

Responsibilities

• Responsible for managing large and complex deals from qualification to closure
• Develop the sales strategy for winning the deal and prepare and manage the engagement plan and associated deliverables
• Lead a multidisciplinary sales and solution team to develop compelling value propositions and solutions for specific customer opportunities
• Manage key client stakeholders and maintain an effective partnership with them leveraging IBM and business partner relationships
• Navigate IBM internal procedures without exposing the customer or IBM to any delivery/quality issues
• Maintain alignment with customers business strategy, drivers, and goals
• Lead the preparation of the deal financial construct and pricing case and ensure that it is aligned to client’s business case and IBM’s strategic priorities
• Lead the development of key deliverables such as proposals, SoWs, contracts, presentation documents etc.
• Ensure that solutions have been quality assured for a successful implementation and in compliance with IBM's strategy
• Lead client negotiations
• Coordinate and manage ecosystem partnerships that are relevant to the deal
• Provides leadership in the transition to delivery
• Act as a sales coach for sales teams in markets and help strengthen our overall strategic sales capability

Skills, Leadership Competencies & Experience

• Top-notch seller with strong consulting sales experience in a prestigious consulting/IT services. Proven ability to close large and transformative deals (US$ 25M+)
• Strong influencing and leadership skills reflected by the ability to work effectively across a variety of internal and external stakeholders
• Strong project/program management competencies with ability to deliver project/engagement outcomes with speed and in complex and uncertain environments
• Demonstrated expertise in developing large scale technology-enabled business transformation program roadmaps with supporting business cases
• Expert level understanding of exponential technologies (such as Hybrid Cloud and AI) and associated practices, technology trends and their impacts to business and users
• Strong commercial acumen and expertise in constructing innovate and complex commercial constructs and pricing cases
• Highly developed verbal and written communication skills, including capability to develop and deliver high quality presentations
• Ability to effectively manage CXO and Board level relationships
• Strong and experienced complex deals negotiator
• Demonstrates resilience, perseverance, learning mindset, tolerance to ambiguity and a drive to win despite challenges
• Experience in large deal sales in Asia Pacific with proven ability to successfully work across different countries and cultures
• Prior consulting and IT Services Delivery experience, especially management of large and complex projects/programs and complex solutioning will be an advantage

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Career Advisor who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

JOB INFORMATION

Job Posting Title: Operation support

Job Description: Process Customer/ Account Maintenance requests for Individual Customers

Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement.

Job Description Summary

Administrative Support is responsible for providing administrative and secretarial support to management teams or product areas. Specializes in providing administrative and secretarial support for a department or group of individuals. Responsibilities may include meeting coordination, supplies and equipment ordering, assistant coordination, payroll for staff eligible for overtime, and overtime reports.

Job Description

1. Process Customer/ Account Maintenance requests for Individual Customers

2. Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement

3. Adhoc duties, as assigned

Job Description:

• This role involves collaborating with cross-functional teams to ensure alignment between EUC solutions and business objectives.
• The EUC Endpoint Specialist will play a vital role in implementing and managing endpoint solutions, maintaining a secure and efficient endpoint environment for the organization.

Requirements:

• Bachelor's Degree in IT, Computer Science or equivalent with min. 6 years of experience supporting.

Skills: Application Architecture, Microsoft Azure, Release management, endpoint protection , Javascript, Html5, Sharepoint, Capital Markets, Solution Architecture, Information Architecture, Itil, Endpoint Security, S3, Incident Management

This is one year renewable contract position

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

Service Reliability Specialist - Riot Operations Center

The Riot Operations Center (ROC) manages the 24x7 monitoring and response components of Riot's player-facing services. We are the first line of defense when things go wrong with any of our live services. We leverage technical familiarity with best-practice processes to rapidly remediate incidents. The team helps to create and mentor other Riot teams on best practice in alerting, monitoring, and operational processes.

As a Service Reliability Specialist, you will work closely with the Live Operations team and Riot globally to establish and maintain a high-performing and highly available game service for players. You will monitor and support all aspects of LIVE production environments, development environments, and general system needs. Your technical skills and grasp of system integration will help you diagnose and communicate potential issues to Rioters and the community, improving the quality of the player experience. You will be a craft master in operational and triaging skills. The team can look to you in tricky situations to lead the resolution as a proactive individual, focused on solving day to day problems that affect any aspect of running live games. You will also be involved in projects of moderate complexity that would help continuously improve overall service quality in the incident management and observability problem spaces.

Responsibilities:

• Triage and investigation of live incidents and leads the team around live incidents
• Execute technical return to service actions in a fast-paced, distributed systems environment specifically microservices to quickly restore service and protect player experience
• Monitor the health of Riot’s distributed services using observability tools, identify gaps with alerting, runbook steps, processes or tools
• Runbook development, audit and maintenance to keep documentation up to date
• Training material creation and onboarding new team members
• Onboard/ mentor team members in improving their crafts and be a tech point of escalation on a day to day basis
• Provide support, coordination during major launches, events and release deployments
• Build relationships with members from the wider Riot organizations to drive communication and strategic alignment
• Trained as an Incident commander and able to drive incidents to resolution
• Contribute to project work with little or no guidance to develop automation scripts, utilities and new processes to continuously improve the incident management process
• Document details of incident response, conduct incident retrospectives, quality checks as needed to identify problems and improve overall incident management/response
• Participate in post-incident RCA meetings as required

Required Qualifications:

• Computer Science/IT Systems/Information Technology diploma, associate degree or equivalent
• 4+ years of Service Reliability Administration or equivalent role (System Analyst, System Administrator/Engineer, Live Operations, Network Administrator, NOC Engineer etc)
• Speak with authority on incident management and have good understanding of ITIL processes
• Familiarity with the core concepts of operating systems, networking, SDLC and Agile methodologies
• Expert level troubleshooting skills with triaging incidents in a high-capacity, high-availability and highly distributed environment
• Experience with the following tools/platforms:
  • Monitoring solutions eg: Datadog, NewRelic, Nagios, Elastic Search, Grafana
  • Event management tools eg: BigPanda, Moogsoft
  • ITIL-based Ticketing systems eg: ServiceNow, JIRA

Desired Qualifications:

• Understand relational databases like MySQL, CI/CD pipelines, especially Jenkins
• Experience working on deployments in a live environment is a plus
• Experience working in container-based ecosystems like docker and with a container scheduler like Kubernetes, Amazon EKS/ECS or GKE
• AWS Cloud Services experience/certification/training or equivalent, Linux+ and Network+, or equivalents
• Experience building automation scripts/utilities/jobs using either Python, Powershell, JavaScript or Bash
• Familiarity with Site Reliability Engineering (SRE) principles and best practices

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Junior/Senior Talent Acquisition who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Uncapped, Attractive Sales Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts.

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading organisations in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

Due to rapid expansion and business needs, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

• Provide Level 1 and Level 2 support via email, IM and phone to existing clients
• Log all support issues in the company issue tracking system
• Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
• Perform ongoing configuration of support issues
• Work with new clients to ensure smooth transition from implementation to support
• Resolve or explain issues to client satisfaction
• Escalate issues to the development team when appropriate
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers on changes and enhancements
• Follow CoreTRM standards, procedures, and policies
• Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
• Other ad-hoc duties if needed

Requirements

• IT knowledge/skills is helpful but not a must
• Understanding of oil trading is helpful but not a must
• Excellent communication and analytical skills
• Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading.

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the sustainability and financial wellbeing of our customers.

The Associate Director, TBFI sales is critical to making this happen and will have accountability to maximise Transaction Banking opportunities and grow revenue for your assigned portfolio and leverage on market and bank networks to offer differentiating product propositions. Our customers operate globally and this role emphasises the critical importance of global co-ordination. Theportfolio comprises NBFI clients including Funds, Insurance, Brokers/Dealers and as part of the TBFI sales team, we are always at the forefront in the latest Transaction Banking developments. There will be ample opportunities to unlock and execute regional client solutions.

The main accountabilities of this role will be;

• Managing and growing a portfolio of clients with operations spanning multi-regions
• Define and implement tactical sales strategies and initiatives. The role has additional focus on PCM and Liquidity Management Solutions and Regional Sales activities
• Deepen client relationship, support or lead RFI and RFP’s responses, presentations and product demonstrations through good understanding of clients’ requirements
• Support and execute our set business objectives and collaborate with a diverse set of stakeholders across the globe from FIG Relationship Management, Product Partners in Payment and Cash Management (PCM) and Trade Finance (Trade), and Enablement teams to deliver positive outcomes and desired customer experience
• While achieving your set revenue and returns target, you will also be exercising strong discipline in well-managed agenda; through proactive escalation of risk and compliance issues to the appropriate business partners

To grow and be successful in this role, you will ideally bring the following:

• Bachelor's degree in Business, Finance, Economics, or a related field
• Strong experience in Transaction Banking (Treasury, Payments and Cash Management, Trade Finance), preferably with the Financial Institutions /Non-Bank Financial Institutions segment
• Ability to identify and develop sales strategies and portfolio growth plans
• Ability to manage competing agendas/priorities across the portfolio and with multiple stakeholders
• Result oriented with strong display of perseverance. Solutions driven mindset
• Autonomous self-starter and meticulous in work quality and standards, and also a collaborative team player
• Excellent communication skills, presentation and interpersonal skills
• Excellent skills in MS PowerPoint, Excel, Word and Analytics software.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com.

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers

Requirements

• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Shift schedule is 12 hours rotational (8am to 8pm)/ (8pm to 8am)| 3 days work 2 days off including weekends/public holidays.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.
We regret that only shortlisted candidates will be notified.

Job Code: EEST
EA License No.: 01C4394
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About the company

Our client, one of the reputable insurers with a strong footprint in the general insurance & commercial insurance space.

about the job

In this position as a Claims Specialist, you will be assisting the Manager and 2 other individual to process Workmen injury (WICA) claims. The ideal incumbent will play a pivotal role in managing and assessing WICA Claims and utilize deep knowledge and experience assessing, investigating and evaluating all claims. You will ensure compliance with company policies, local regulations, and industry standards while handling and processing claims and collaborate effectively with internal/external stakeholders.

Qualifications and skills

• 2+ years of experience in assessing and managing WICA claims (Broking or Insurer)
• Candidates with experience handling other lines of business but has exposure on WICA are welcome
• Possess ComGI and BCP certificate ideally
• Profound understanding of WICA processes, Singapore regulations and relevant legal frameworks
• Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely
• Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting
• Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively
• Good knowledge of MS Office software and any other technology applications

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Lockton Singapore is part of Lockton Companies Inc., the world's largest privately owned insurance brokerage / broking firm. We specialise in risk management, employee benefits and retirement consulting services.

With expertise that reaches around the globe, our team of industry-leading experts delivers the deep understanding needed to accomplish remarkable results and find creative solutions for your most pressing business concerns. Our family-owned organization is purposefully unconventional, insatiably curious and Uncommonly Independent.

What makes Lockton stand apart is also what makes us better: independence. We are free from quarterly demands of financial markets and dedicated to doing what’s right for you. Lockton's private ownership empowers its 9,500+ Associates doing business in over 125 countries to focus solely on clients' risk, insurance and people needs.

For 14 consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance." Lockton was named among the 2021 Best Managed Companies by Deloitte and the Wall Street Journal, a program that recognizes excellence and honours private companies for their strategy, execution, culture, and financials.

This will be an excellent opportunity to start on an exploration of career growth and advancement with us as Lockton Singapore is named "Top 10 Insurance Broking Companies from South East Asia" and award-winning “100 Best Large Companies to Work For List for 2022” by b-Heard. We are also given the 3 Star Accreditation, their highest honor, which is reserved for organizations with “world class” levels of engagement. This is an exciting time to be part of a fast-growing team – together we’ll produce great results.

Job Purpose:

Working as part of a close-knit team, supporting the CMNC Team by handling the day-to-day administrative work.

Job Description – Key Tasks and Responsibilities

• To support the Corporate Risks Team by handling routine administrative work including preparation of monthly renewal listing, renewal slips
• To raise Debit Notes/ Fee Invoices on timely and accurate manner
• To prepare covering letters for dispatch of policies/invoices/endorsements to clients.
• Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
• Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
• Preparation of reports and analysis as required by Head of Department or Team Lead
• Fully understand and assimilate into the culture of the Organisation and Department

Qualification and Experience

• 1-2 years’ experience in the insurance industry
• Insurance qualifications in CGI, PGI or BCP will be added advantage

Competencies

• Can-do attitude
• An eagerness to learn and excel
• IT know-how (Microsoft office suite, using the internet for research)
• Ability to work under pressure and deliver results
• Able to practise\perform ethically
• Demonstrates and adopt LCS core values
• Client Centric
• Accountability
• Collaborative
• Integrity
• Can do Spirit
• Resilience

An sucessful entity in aeronautics is seeking an experience leader to manage a global sales team and develop the go-to-market strategy across sales & marketing. Reporting to the Global Head of Sales, this senior leader will work closely with international teams to generate and execute core growth strategies and develop relationships with key regional clients.

Responsibilities:

• Lead development of sales opportunities and implement strategic sales initiatives within APAC region
• Day-to-day management of sales team, ensuring development of sales opportunities within the region and driving growth in organisation’s client portfolio
• Personal development of sales team members, ensuring healthy sales pipeline against performance KPIs
• Optimise business performance by prospecting, forecasting and strategic utilisation of organisation's resources
• Contract management and negotiation
• Develop sales incentive plans in partnership with relevant departments
• Provide support for additional strategic campaigns as assigned within the region

Requirements:

• Strong communication, negotiation and networking skills
• 6 years minimum experience with aviation operations documentation software
• 3 years minimum in leadership position or equivalent
• Able to travel internationally as required
• Proven understanding of Aviation market
• Prior experience with CRM tools

Reg No.R23118943

EA Licence No.21C0676

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Cyber Security, Information & Technology Risk Management
You will be a part of an independent risk management function to protect the firm’s information technology assets, including business data, from external threats and operational risks, and to facilitate the firm’s digitalisation journey in a secure manner.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Cybersecurity Platform Support Engineer?

• Provide technical support to cybersecurity platforms managed by CSITR, maintaining a wide variety of devices and systems for host security, network security, data protection, identity and access management, cloud security, application security, and security operations
• Monitor for vulnerabilities, and analyse impact of patches and updates on cybersecurity platforms
• Assist in the supervision of the platform support L2 team
• Manage escalations and troubleshoot issues when they arise, liaising with vendors as needed
• Generate incident and problem management reports, reviewing procedures, analyzing root cause, and proposing any necessary enhancements
• Develop integrated security operating models and documentation to ensure operational efficiency, cost effectiveness, scalability, and sustainability
• Identify and recommend process improvements in the support of existing cybersecurity platforms
• Participate in evaluations, proof-of-value/proof-of-concept, design, build and implementation of enterprise-class cybersecurity systems
• Act as a domain expert and trusted partner in CSITR, and work closely with stakeholders in Technology Group and Business Groups, on cybersecurity engineering related matters

What qualifications or skills should you possess in this role?

• Bachelor’s Degree in Information Technology, Computer Engineering or equivalent
• At least 10 years of relevant experience, preferably in financial services or asset management industries, with minimum 7 years in Cyber Security or Information Security
• Hands-on experience in supporting and maintaining cybersecurity platforms, including troubleshooting techniques and use of diagnostic tools
• Scripting and coding skills, with proficiency in Python or similar programming languages
• Good knowledge of Windows and Linux OS, networking concepts and protocols, principles of access rights and permissions
• Must be meticulous, versatile, and inquisitive, having strong attention to detail with an analytical mind and outstanding problem-solving skills
• Be a good team player and excellent communicator
• Professional qualification in information security, such as CISSP / CISM / CEH will be advantageous

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here:
https://gic.careers/group/technology-group/

To be considered for the role, apply directly via our careers page at:

https://careers.gic.com.sg/job-invite/15628/