Roles & Responsibilities

Job Description:

Plan, propose and implement marketing campaigns across online, offline and marketplace platforms

Assist the team in writing manuscripts, recording and editing videos and editing pictures. Conceptualise, design and provide copywriting for marketing collaterals

Manage various social media platforms and other marketing channels to build and enhance the company's brand awareness.

Maintain and improve the company's image, and promote the expansion of the company's sales market.

Able to take on ad hoc tasks and administrative work assigned by the company.

Perform other ad hoc duty as required

Job Requirements:

Familiar with the operation of major social media (Facebook, Instagram, tik tok

Familiar with office software, clear logic, good writing skills, good at copywriting and sharing on social media, and good language expression skills.

Proficient in using various photo editing software such as Photoshop, and have strong video shooting and editing and picture editing capabilities.

Good aesthetic design ability, have their own creativity and ideas.

Serious and responsible work, creative thinking, good teamwork spirit and communication skills.

Able to work independently, those with food photography experience are preferred

Job Description

• Industry/ Organization Type: Industrial Machinery Installation & Rental
• Position Title: Office Manager / Operations & Admin Manager
• Working Location: Tuas
• Working Hours: 5 Days, Mon (8 am – 5 pm) / Tue – Fri (8 am – 6 pm)
• Salary Package: Basic + Variable bonus
• Duration: Permanent

Key Responsibilities

• Oversee the admin and operations team, providing leadership and guidance.
• Learn, understand and support all administrative and operational tasks/procedures.
• Supervise daily operations and utilize resources effectively, including workforce planning.
• Establish and maintain effective communication channels within the department.
• Ensure all staff members are well-informed of new developments, procedures, and changes.
• Handle incoming phone calls when necessary and sort all office mail with utmost confidentiality and precision.
• Execute additional responsibilities as assigned by the General Manager.

APPLY NOW!!!

• Degree or Diploma in any relevant discipline.
• A minimum of 3-5 years' experience in operations administration or a comparable leadership role.
• Excellence in proactive problem-solving and strategic planning.
• Ability to work under pressure in a dynamic environment.
• High proficiency in Microsoft Office.
• Exceptional multitasking skills, able to manage multiple projects simultaneously.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66157 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Overview

Scent Senses is a wholesale distributor of internationally branded luxury products, As a company focused on ensuring the end-consumer has the best possible purchasing experience, we are seeking a General Manager of quality assurance, logistics and warehouse management, who can ensure all products that pass through our warehouses are rigorously checked for quality and authenticity, have appropriate goods-tracking mechanisms implemented upon them, and complete their logistic journey efficiently.

As a manager, your role will require deep technical expertise, and managerial experience.

Job Responsibilities

You will be expected to:

1. Design and implement the company’s goods tracking mechanism to ensure complete traceability from manufacturer to end consumer.

a. You will be expected to work with the ERP systems administrator to digitize this mechanism

2. Manage a team of quality assurance officers, whose functions include

a. Ensuring correct distributor codes are present on each product

b. Visually inspecting all merchandise to ensure there are no blemishes

c. Appropriately demarcating and returning merchandise which does not meet QC standards

3. Manage a team of warehouse operators, who carry out typical CG operations.

4. Ensure logistics process error rate of <0.05%, including customer complaints and internal QA checks.

Job Requirements

As a significant point of control for the essential functions of quality control and warehousing, you will be expected to have the following experience and/or knowledge in order to carry out your functions effectively:

1) Thorough knowledge of various industry standard packaging quality assurance checkpoints, including their methods of identification.

2) Experience managing a team of at least 25 in a quality assurance function.

3) Deep knowledge and experience of goods traceability mechanisms, especially with regards to implementation of these mechanisms downstream.

4) Knowledge and experience of warehouse operations with respect to CG, especially in handling, sanitation between QC and non-QC products, goods flow, product accounting, etc.

5) Knowledge and experience working with GS1 standards and matrix codes.

6) A minimum of 15 years of experience working directly in the quality assurance field within the luxury industry.

7) Qualifications in technical industries are highly preferred.

8) Knowledge and experience in Odoo 16 software usage, especially Inventory and Manufacturing module.

Misc.

1) You will be expected to work 5.5 days. Weekday working hours are 8:30am to 6pm, and Saturday working hours are 8:30am - 1pm.

2) Sick leave and Annual leave will be in line with MOM regulations.

As Senior Sales Manager, you’ll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of the sale team and monitor results to ensure they are achieved.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Interfaces with operations on a timely basis
• Maintain regular contact with IHG hotels in Singapore and regional reservation office
• Build rapport and strong relations with employees and potential clients
• Entertain clients and provide proper customer service
• Develop and maintain strong relationships with key clients, business generators, meeting and convention planners, corporate accounts and other producers closely allied to our hotel
• Plan and conduct familiarization tours and site inspections
• Assist superior in the preparation and management of department’s budget including monitoring of departmental costs and inputting into annual budget and sales and marketing plan
• Achieve sales targets and drive results positively to attain highest possible sales for hotel

What we need from you

• A minimum qualification in Diploma
• At least 3 years of experience in the a supervisory level, including management experience
• Strong knowledge of local businesses and business trends required

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Incident Management is part of the Response and Recovery whose aim is to respond to an incident in the manner that will reduce the impact and risk to the organization as much as possible. The Incident Manager will be required to take charge of Information Security events and incidents as they occur and co-ordinate and work collaboratively with colleagues across the business to resolution.

Responsibilities:

• Establish oversight of information security events and incidents and communicate analysis, containment and remediation efforts to all business partners.
• Incident response and recovery plans will be available to use and should be maintained by the team. Any issues that require management escalation will be expected to be completed in a timely manner including all appropriate information in relation to risk and action times.
• The Incident Manager will be expected to provide status updates and post-incident reports for executives and stakeholders in non-technical terms encompassing risk, impact, likelihood, containment and remediation activities and threat actors.
• Risk management including briefing and recommending actions to executive leadership within Global Information Security and other business partners on events and incidents
• The incident manager will be part of a global 24/7 rotation and there is a requirement to work 8-10 weekends per year on an on-call basis as a primary contact and 8-10 weekends as a secondary contact. There will also be a requirement to cover the majority of US holidays.
• Perform real-time analysis and trending of security log data from various security devices and systems.
• Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.
• Respond to user incident reports and evaluates the type and severity of security events.
• Execute initial triage of incidents to rule out false positives.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

Skills:

• Proven experience handling Information Security related events and incidents
• Experience in an operations focused role with an emphasis on incident response
• Demonstrable experience in the coordination of containment activities related to cyber security incidents
• Familiarity with security vulnerabilities exploits and APT tools, techniques and procedures
• Familiarity with network security vulnerabilities, exploits, malware and digital forensics desirable
• An excellent communicator who can adapt to their audience
• Decisive and can make difficult decisions in what can be a high pressure environment
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
• Able to handle multiple competing priorities in a fast-paced environment and take action without causing an undue delay
• Supportive and can work well as part of a team as well as independently
• Ability to remain calm under pressure
• Ability to work in a strong team-orientated environment with a sense of urgency and resilience
• Must be able to think outside the box and develop solutions to accomplish seemingly impossible tasks whilst remaining risk and objective focused

Responsibilities

• Develop and implement short-term and long-term business plans and objectives for marine travel services.
• Monitor and evaluate market trends, customer needs, competitor activities, and industry regulations.
• Identify and pursue new business opportunities and partnerships.
• Recruit, train, and mentor staff members and managers for marine travel services.
• Conduct regular performance appraisals and feedback sessions, and provide coaching and guidance.
• Foster a positive and collaborative work culture that values diversity and inclusion.
• Lead and motivate the sales team to achieve and exceed sales targets and revenue goals.
• Develop and execute effective marketing strategies and campaigns to promote the company’s brand, products, and services.
• Establish and maintain strong relationships with key clients and stakeholders.
• Oversee and manage the daily operations of marine travel services, including booking, ticketing, invoicing, and reporting.
• Ensure the quality and efficiency of service delivery, and resolve any issues or complaints promptly and professionally.
• Coordinate and liaise with suppliers, vendors, and service providers to ensure optimal

Requirements

• Minimum Bachelor’s degree in business, hospitality, or a related field.
• At least 5 years of senior management experience in Marine Travel
• Effective communication through speaking and writing
• Adept understanding of travel documents, insurance, import/export regulations, and travel agency operations.
• Strong negotiation abilities and sound business judgment

Nafisah

R2096014

Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.
• Ensure that the team is properly trained and equipped to deliver the service to customers.
• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.
• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.
• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.
• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.
• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.
• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.
• Managing spare parts and equipment required for the communication system.
• This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.
• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.

Requirements

• Technical/Engineering Diploma
• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.
• Supervisory experience in managing small teams
• Good communication and interpersonal skills
• Good planning and organisational skills
• Good computer skills and working knowledge in AutoCAD and/or Adobe
• Able to multi-task and meet deadlines
• Demonstrated strengths in managing customers and multiple projects across sites.
• Highly flexible and adaptable
• Preferably with a vehicle

Job Responsibilities:

• Developing and implementing purchasing strategies.

• Managing daily purchasing activities, supervising staff, and allocating tasks.

• Managing supplier relations and negotiating contracts, prices, timelines, etc.

• Maintaining the supplier database, purchase records, and related documentation.

• Coordinating with inventory control to determine and manage inventory needs.

• Managing the maintenance of office/manufacturing equipment and machinery.

• Ensuring that all procured items meet the required quality standards and specifications.

• Preparing cost estimates and managing budgets.

• Working to improve purchasing systems and processes.

• Training new employees in the purchasing process and how to use the purchasing system.

Requirements:

• Experience as a purchasing manager or in a similar position.

• Deep knowledge of inventory and supply chain management.

• Supervisory and management experience.

• Proficiency in Microsoft Office and purchasing software.

• Excellent communication skills, both written and verbal.

• Strong critical thinking and negotiation skills.

• Strong planning and organizational skills.

• Ability to work independently.

Key Account Manager

• Working Hours: Monday-Friday [9am - 6pm]
• Location: Harbourfront
• Salary: $7,000-$10,000 (Asking higher can send; with AWS only, no bonus)
• AWS, Minimum of 1 continuous year of service as at 31st December
• Other Benefit: AL, Medical & Dental Reimbursement, Mobile Reimbursement Cap at $100

Requirements:

• Diploma or equivalent qualification
• Minimum 5 years experience in ISO tanks with proven records

Jobs Scope:

• Building and nurturing strong relationships with key clients, understanding their needs, and providing excellent customer service
• Identify and target potential customers to generate new leads and sales opportunities
• Developing strategies to expand business opportunities within existing accounts, identifying upsell and cross-sell opportunities, and achieving revenue targets.
• Creating account plans to outline goals, objectives, and action steps for maximizing client satisfaction and driving business growth.
• Acting as the primary point of contact for key accounts, facilitating effective communication between clients and internal teams, and coordinating resources to deliver on client expectations.
• Addressing related concerns, resolving issues, and finding solutions to ensure client satisfaction and long-term partnership.
• Monitoring industry trends, competitor activities, and market conditions to identify potential risks and opportunities for key accounts.
• Other ad-hoc duties and initiatives assigned.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Purpose and Impact:

The Project Management Office Manager will drive the business group’s strategic initiatives, prioritization and development of a roadmap. In this role, you will propel our strategy forward, prioritize resources, measure progress, drive accountability and a sense of urgency in the business. You will lead and facilitate complex projects by effectively leveraging organizational resources and aligning teams towards shared objectives that deliver value for our customers and drive profitable business growth.

Key Accountabilities:

• Drive PMO strategies, goals and build up the PMO portfolio, financial revenues and key stakeholders management.
• Partner with internal and senior stakeholders
• Partner with the strategy team, business and functional leaders to create a strategy execution roadmap and ensure that the project portfolio aligns with the strategy.
• Develop a framework for key strategic priorities with clear milestones and responsibilities including sequencing of capability builds and short-term and long-term initiatives.
• Develop a robust framework including metrics to evaluate the overall project portfolio, measure progress and track the impact.
• Partner with the project teams to ensure projects have robust business cases, clear project plans, right resource and are being executed on schedule and on cost.
• Provide insights to the leadership to enable rigorous and objective decision making.
• Develop and deploy best practices for managing the overall portfolio and ensure we have clear processes and governance around projects.
• Build a high performing PMO organization across APAC including recruitment, performance and talent management including overseeing team members that monitor and report on the status of projects including cost, timing and staffing.
• Co-ordinate with CFB Enterprise PMO team and other global stakeholders as required and also for sharing of best practices.
• Identify and resolve obstacles to completing project on time and to budget.
• Ensure team adheres to internal and external quality standards.
• Lead project teams, assign individual responsibilities, develop project schedules and determine resource requirements.

Qualifications:

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of eight years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications:

• Experience in leading and facilitating complex cross-functional projects
• Background industries from Food Manufacturing / Food and Beverage Products / FMCG would be a huge advantage.
• Resourceful in activating and leveraging organizational resources to effectively develop and deliver portfolio projects.
• Strong critical reasoning and business acumen to build a balanced portfolio of short-term and long-term projects that systematically advance the business strategy.
• Proven ability to embed a culture of strategy execution and cross-functional alignment deeply into the organization.
• Capable of bringing clarity and focus to top priorities in a complex operating environment
• Three years of supervisory experience

Reg No: R1442448
BeathChapman Pte Ltd
Licence no. 16S8112

The Job:

• Responsible for the administrative activities, such as archiving documents and contracts, sending and collecting invoices, other financial administration, handling incoming/outgoing mail shipments, supporting recruitment and other HR-related activities
• You provide facility management for an up-to-date office, such ordering office supplies/equipment, identifying wishes and problems with regard to the office building, and acting as a point of contact for IT matters;
• You are the first point of contact for visitors where you provide general support, you also manage relationships with vendors and service providers
• You will help colleagues organize in-house or off-site activities, such as parties, celebrations, lunches and conferences, as well as planning and organizing business travel

The Requirements:

• Min Diploma/ Degree Holder with min 5 years of relevant working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Responsibilities:

* Coordinating daily management operations

* Delivering superior food service and maximizing customer satisfaction

* Responding efficiently and accurately to customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Strong leadership, motivational and people skills

* Acute financial management skills

• Supervising both back-of-house and front-of-house operations.
• Ensuring food and service quality for guests.
• Making sure health and safety regulations are complied with.
• Keeping track of operational costs.
• Logging and managing reservations.
• Addressing any customer concerns.
• Creating a positive environment for staff and customers.
• Hiring, training, and monitoring staff.
• Monitoring inventory and delivery schedules.
• Ensuring food quality.
• Communicating with vendors and suppliers.

• romoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Management duties and responsibilities

• Drive daily operations and service of all areas of business.
• Participate in the recruiting process.
• Assist with onboarding of new employees.
• Ensure proper documentation and training of employees.
• Ensure correct and timely reporting.
• Communicate effectively with all staff members.
• Develop and maintain positive working relationships with all key stakeholders.
• Provide support to the senior management team.

The Leasing Manager is responsible for formulating and implementing effective marketing strategies to maximize rental and occupancy for assigned properties, with a focus on self-storage spaces. The role involves sourcing and developing new clientele, establishing business and pricing models, conducting market research, securing new tenants, and maintaining positive relationships with existing tenants. The Leasing and Marketing Manager plays a key role in optimizing space take-up and ensuring revenue growth for the company.

• Formulate and implement effective marketing strategies to maximize rental and occupancy for assigned properties and self-storage spaces.
• Source, develop, and establish new clientele for self-storage through various channels, including business contacts from the parent group, networking with industry users, and engaging with local communities.
• Develop business, pricing, and engagement models for various clientele.
• Monitor self-storage space take-up, understand client requirements, and suggest product changes to enhance business lines.
• Conduct market research to understand industry needs and maintain up-to-date market benchmarks for industrial properties and self-storage spaces.
• Integrate findings into the Annual Marketing Plan, subject to regular review
• Source and manage leasing pipelines to improve lead conversion for industrial space.
• Increase property occupancy by collaborating with real estate professionals, local newspapers, and other media.
• Undertake any ad-hoc tasks assigned from time to time.

We are seeking a candidate with a bachelor's degree in Marketing, Business Administration, Real Estate, or a related field, coupled with proven experience in leasing and marketing, preferably within the real estate industry. The ideal candidate will have a successful track record in developing and implementing effective marketing strategies, clientele development for self-storage spaces, and creating business and pricing models. Strong market research skills, the ability to secure new tenants, and excellent interpersonal and communication skills are essential.

If you possess these qualifications, we encourage you to apply.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23699
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Responsibilities :

- Develop comprehensive project plans, including timelines, budgets, and resource allocation.

- Ensure projects are delivered on time, within scope, and budget.

- Act as the main point of contact for clients, maintaining strong relationships throughout all phases of project.

- Communicate project progress and address any client concerns promptly.

- Conduct regular site inspections and meetings, implement quality control measures on site team to ensure work quality meets client expectations.

- Lead, manage, and coordinate project teams. Ensure project team understand and carries out project requirements.

- Manage equipment rentals, material supply on-site to ensure smooth delivery and minimize wastage.

- Any other ad-hoc projects and duties as required by the management

Requirements :

- At least 2 years of relevant experience in construction projects as a project manager or coordinator/technician

- Experience in managing painting contracts are beneficial to the role.

- Minimum polytechnic diploma in construction-related field (eg. Civil Engineering, Structural Engineering, Architecture or related diplomas).

Working Location: Marine Parade

Working days: 6 days a week

Working time: 10am - 930pm

Responsibilities:

• Able to manage a team of beauticians and therapists
• Able to lead the team to achieve monthly sales target
• Able to provide professional facial / massage services
• Able to provide professional consultation and advice to customers on suitable beauty products and treatments
• Able to handle customer complaints, motivate staff morale and provide guidance to staff
• Able to assist in hiring and training beauticians as and when required
• Able to handle emergency issue, customers’ requests, and complaints with elegance
• Responsible for the monthly and quarterly plan
• Any others task assigned by company

Requirements:

• At least 5 years of proven relevant working experience in hands-on massage
• At least 3 year experience of manager role in the massage industry and familiar with industry practice. Eg: Shop Manager or Outlet Manager
• Bilingual. Fluent in English and mandarin in order to communicate with customers
• Exceptional leadership skills
• Strong sales and negotiation skills

EA License: 22C1153

We are looking for an (Assistant) F&B Outlet Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

As an Assistant Outlet Manager, your responsibilities includes maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

You are expected to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Job Responsibilities

• To coordinating daily restaurant management operations.
• To deliver superior food and beverage service and maximizing customer satisfaction.
• To respond efficiently and accurately to restaurant customer complaints.
• To coordinate daily Front of the House and Back of the House restaurant operations.
• To regularly review product quality and research new vendors.
• To organize, supervise shift and prepare rostering of employees.
• To appraise staff performance and provide feedback to improve productivity.
• To estimate future needs for goods, kitchen utensils and cleaning products.
• To ensure compliance with sanitation and safety regulations.
• To manage restaurant’s good image and suggest ways to improve it.
• To control operational costs and identify measures to reduce waste.
• To create detailed reports on weekly, monthly and annual revenues and expenses.
• To promote the brand in the local community through word-of-mouth and restaurant events.
• To recommend ways to reach a broader target market.
• To train new and current employees on proper customer service practices.
• To implement policies and protocols that will maintain future restaurant operations.
• Any other tasks assigned by the Outlet Manager.

Requirements and skills

• Prior experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Prior customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable, PeachWorks and Raptor
• Strong leadership, motivational and people skills
• Acute financial management skills
• Diploma in Business Administration; Hospitality Management
• Singaporeans/PRs preferred

Please note that we are an establishment that serves pork.

As a General Manager, you are responsible for leading a team to run the day-to-day operations and fulfill the following responsibilities:

Job responsibilities: -

• Creating and implementing strategies to grow the company’s business
• Planning and managing the manpower to ensure no disruption to the operations
• Ensuring that the team can deliver quality service to the customers
• Working closely with the sales team to retain customers
• Developing new solutions to meet customer’s needs
• Improving internal processes for better productivity
• Developing key performance goals and managing the performance of staff
• Managing the budget and monitoring the financial health of the company

Skills and Qualifications: -

• At least 8 years of relevant work experience as a senior manager or GM
• In-depth technical knowledge of the dry-cleaning industry
• Able to interpret financial reports and manage the company’s budget
• Excellent leadership skills and effective conflict-resolution and problem-solving skills

Meticulous and good communication skills. We offer a competitive remuneration package based on qualifications and experience. We regret that only short-listed candidates will be notified.

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Team Summary

A unique opportunity exists to join Visa and the Product and Solutions team in the geographic cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC). IPVMC, as the fastest growing cluster in the region, forms a significant opportunity for VISA. Strong economic growth, rapid social and demographic change, complex payments regulation, intense competition and rapid acceleration of digital commerce make these markets some of the most exciting in the world.

The Product and Solutions team in IPVMC is a critical function that drives the usage and expansion of Visa credentials, accelerates digital payments, promotes payment innovation, and grows the adoption of Value-Added Services (VAS).

What a Product Manager, Value-Added Services, IPVMC does at Visa:

The Product Manager, Value-Added Services will support the IPVMC Product VAS Lead in driving the growth of our Product VAS portfolio across all Product VAS categories such as Risk and Data Solutions, Processing Solutions, Digital Solutions, Consumer Solutions, and Innovation. The position will have significant interaction with IPVMC cluster and Regional Hub Product teams and collaborate with cross-functional teams within Visa such as Sales, Risk, Finance, Consulting and Analytics, and Client Services.

Important to the role are a deep understanding of the payments landscape, a customer-obsessed mindset to understand our clients’ needs, and a strong business acumen to achieve long-term growth. Key responsibilities include but are not limited to the following:

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,
• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,
• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,
• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,
• Support the launch of new product initiatives, product enhancements, and acceleration plans,
• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,
• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage
• Provide regular reporting and analysis to senior management.

Why this is important to Visa

Value-Added Services (VAS) are core in both Visa's revenue diversification strategy and our goal to deliver best-in-class solutions that will help our clients meet their business needs. With VAS now firmly established as one of our pillars of growth, it is important we build on this strong momentum into the years to come. This role is critical in growing the adoption of VAS by our clients and building a strong VAS function in the cluster
 

Projects you will be a part of:

In this capacity, the successful candidate will get an opportunity to have an in-depth knowledge of Visa’s value-added services across various functions, tied to different business areas, and thus, have a comprehensive understanding of Visa’s business. He/she will also be collaborating with cross-functional teams to meet business objectives. Projects include but not limited to:

• Conducting training or knowledge transfer sessions to the Product teams and other relevant stakeholders within the cluster (e.g., Sales team, Client Services, etc.),
• Developing and executing sales plans and strategies to drive higher penetration of VAS such as acceleration plans, product roadshows, and pricing strategies,
• Supporting end-to-end sales process from lead generation to implementation,
• Leading regular product trial engagements and performance reviews,
• Leading post-sales product optimization sessions and check-ins,
• Supporting the development and execution of the annual VAS strategy and associated revenue targets,
• Leading cluster-level go-to-market and commercialization plans for new products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Manages the overall store Leads financial growth of the store, year over year

Leads the sales floor and drives store results through the store team

Builds the brand by cultivating loyalty Role models, coaches and develops best-in-class selling behaviors

Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results

Ensures the operations of the store are executed with excellence Accountable for the development of associates’ product knowledge which in turn, enables high performance selling Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results

Owns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific compliance Accountable for the selection and development of top talent within the total store

Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning.