Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

We are looking for an ideal candidate who will contribute to a high-growth team in a rapidly growing business. With a proven track record of delivering results in a fast-paced environment, he/ she will demonstrate the ability to identify opportunities and take ownership to drive growth across the business.

What you will be doing:

• Develop, implement and own a business and sales strategy to meet the company objectives and deliver commercial targets.
• Sell AnyMind’s tech solution to the client by introducing the Company’s product based on client needs; including digital marketing and influencer marketing solutions
• Identify new business and partnership opportunities to further the growth of the business across the direct Brands and Media Agency ecosystems
• Build-on an existing strong network of contacts across brands and agencies in Singapore to drive business
• Consultative selling to clients across brands and agencies. Responsible for the full cycle of a sale, including generating leads, initiating conversations, pitching business opportunities, following up with action plans, to receiving briefs from clients.
• Lead initial project set up, working with colleagues in making overall decisions to deliver each project at the highest standard as well as with a healthy margin.
• Work with the Head of Sales on annual budgeting and regular reporting of sales pipelines and revenue forecasting.

Our ideal candidate:

• Experience in sales at Digital Marketing Agencies or AdTech companies for a minimum 4 years
• Experience in dealing with Agencies and direct brands and working with them on consultative selling is a must
• Entrepreneurial flair, excellent client relationship skills, and commercial savvy.
• Broad curiosity and passion for telling stories in new ways and pushing boundaries.
• Superior new business and client management skills.
• A genuine passion for sales and a desire to attract the best projects and clients to the business.
• Demonstrated ability to translate a strategic brief into a creative execution that delivers on client goals, high-quality standards, and advances our portfolio.
• Demonstrated excellent leadership skills across all levels, strong communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment whilst juggling multiple projects.
• Knowledgeable and rooted in the digital marketing industry and has concrete knowledge of the digital eco-system across social, programmatic, influencer marketing.
• Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
• Possess good command of English (both spoken & written)

Job Description:

• Focus on corporate, leisure, and group bookings in the domestic market
• Conduct proactive sales activities, maintaining close contacts with potential clients through visits, calls, and correspondence
• Ensure timely completion and communication of RFPs and consortia programs
• Organize FAM trips, site inspections, and on-property entertainment
• Maximize sales effectiveness through quality sales calls and follow-up
• Attend sales meetings and provide feedback on market intelligence
• Compile market information and assist with the annual sales plan
• Support reservations in yield management and revenue maximization
• Anticipate market trends and implement promotions
• Maintain confidentiality of property and company information
• Present revenue targets and ensure monthly assessment of accounts

Requirements:

• Minimum 3 – 5 years of experience in luxury hotel or luxury serviced apartment
• Experience in handling hotels and rooms will be preferred

See Min Huay Germain

Personal Reg No: R23112250

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Experience in advertisement tech/digital technology is a plus.

Senior Partnerships Manager

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. ​​The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are seeking an experienced Senior Partnerships Manager to lead the identification, establishment, and management of strategic partnerships with key influencers, organisations, and communities across the financial services and FinTech sectors.

This is an exciting opportunity for an individual ready to engage with top-tier industry players and drive significant impact through strategic collaborations. Your work will not only influence our current partnerships but will also set the direction for future alliances that fuel innovation and growth within the global FinTech ecosystem.

Job Description

● Lead in the identifying, establishing and managing of strategic partnerships with knowledge partners, media partners, community partners and ambassadors, in the FinTech industry.

● Cultivate and maintain strong partnerships locally and globally through effective collaboration and ongoing communication.

● Collaborate with the Customer Success Team to negotiate agreements and develop strategic alliances.

● Creatively, work to increase revenue streams through partnership initiatives, such as co-marketing efforts or joint initiatives.

● Ability in leading and developing a team as we expand.

● Collaborate with designers and content marketing to develop creative campaigns, collaterals and messaging that resonate with a partner’s community.

● Identify opportunities for content collaboration to create and curate high-value content for amplification across Elevandi’s and our partner’s platforms.

● Continually, stay up-to-date with industry trends and market dynamics to identify potential partnership opportunities.

● Optimise partnerships through the tracking and reporting of key performance metrics and partnership KPIs to enable data-driven decisions.

● Drive greater engagements in key markets through partnerships (e.g. China, India, UK, USA)

Our Ideal Candidate:

● Bachelor’s degree in business, finance, or a related field.

● In-depth knowledge of the FinTech industry and trends.

● 6-8 years of experience, and a proven track record in building and managing partnerships, strategic alliances, or business development in the FinTech or financial services sector.

● Strong communications, networkingand negotiation skills.

● Strong analytical and strategic thinking to identify synergistic opportunities with potential partners that align with the company's objectives.

● Ability to work collaboratively with cross-functional teams.

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

Responsibilities:

• Responsible for the design and implementation of our CI/CD toolsuite.
• Maintenance of the CI/CD toolsuite and patching schedule.
• Work closely with the software engineers to automate their deployments and improve productivity.
• Work closely with the enterprise architects and IT security team to ensure compliance to their requirements.
• Troubleshooting of deployment errors, perform root cause analysis and implement corrective action

Requirements:

• 1-3 years of working experience working as a DevOps Engineer or similar software engineering role.
• Experience working with at least one of the CI/CD tools such as Jenkins, Octopus, ArgoCD.
• Good understanding of CI/CD best practices (environmental variable replacement strategies etc)
• Good understanding of containerization tools (Docker) and usage of image repositories
• Knowledge of container orchestration tools will be a bonus (Kubernetes)

Interested applicants, please submit your updated resume to [email protected] or click "Apply now" function.

We regret to inform you that only shortlisted candidates will be notified.

Shirley Monisha

EA Personnel no:R22106767

Manpower Staffing Services (S) Pte Ltd

EA License No.: 02C3423

ABOUT WADZPAY

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments’ revolution.

If you want to find out more, visit us at www.wadzpay.com

WadzPay is looking for a Product Manager for Singapore & neighbouring countries. As a Product Manager Blockchain Payments, you will be responsible for leading the conceptualization, system specifications, MVP/roadmap definition, customer journey mapping, customer experience standards and launch of our company’s solutions along with marketing collaterals, digital marketing plans etc. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to identify customer needs and develop innovative solutions that meet those needs in the areas of issuance, acceptance, remittance and tokenization. You will also collaborate with external ecosystem partners like custody solutions, settlement banks and potential B2B customers such as merchants, payment processors, and financial institutions, to ensure that our solutions are evangelized and integrated in the right manner.

KEY RESPONSIBILITIES

• As a Product Manager, you will be responsible for managing the end-to-end product lifecycle of products related to virtual asset payments for our blockchain-based platform on the cloud.
• You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches and ongoing product success.
• Define and execute the product strategy for products like issuance, acceptance, remittance and tokenization; ensuring alignment with business goals and market needs.
• Conduct market research and competitive analysis to identify customer needs, opportunities and areas for product improvement related to all types of payments using virtual assets.
• · Develop product requirements, user stories, and use cases that effectively communicate product features and functionality to the engineering team. Create product roadmaps and define progressive MVPs that aligns with business objectives quarter-on-quarter
• Work closely with the engineering team to ensure successful product development, testing, and launch along with all functional and non-functional requirements as defined.
• Collaborate with design teams to develop user interfaces and experiences that are intuitive, efficient, and delightful for users.
• Partner with marketing and sales teams to develop go-to-market strategies, launch plans, and product positioning.
• Analyze product metrics and customer feedback to continuously improve product performance and user satisfaction.
• Manage product roadmap and prioritization for development, balancing customer needs, business objectives, and technical feasibility.
• Stay up-to-date with industry trends and emerging technologies in the area of virtual asset payments, Web3 enablement, closed-loop, gaming & loyalty tokens, asset-backed tokens etc. to identify potential opportunities for innovation and product differentiation on an ongoing basis.
• Communicate product development plans and progress to stakeholders, including senior management and cross-functional teams.
• Manage product launches and coordinate with marketing and sales teams to ensure successful product adoption.

KEY REQUIREMENTS

• Bachelor's degree in business, engineering, or related field; MBA preferred.
• 5+ years of experience in product management, with a focus on payments products and solutions preferably in a leading Fintech or NeoBanking or Virtual Asset firm.
• Strong understanding of payment processing, including wallet issuance, payment methods, payment gateways, merchant relationship, settlement and compliance. Good knowledge of cross-border remittance and tokenization is a definite plus.
• Technical architecture or development background and knowledge of blockchain will be a distinct advantage.
• Experience working with external partners and entities like merchants, payment processors, and financial institutions.
• Excellent project management skills, with the ability to prioritize and manage multiple workstreams simultaneously.
• Strong analytical skills, with the ability to use data to inform product development decisions.
• Excellent communication and interpersonal skills, good presentation creation skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to evangelize new products to external stakeholders, good exposure to customer experience strategies and ways to increase net promoter score
• Good writing skills to create blogs, assist in marketing collaterals etc.
• Proven ability to launch successful payment products and drive rapid adoption.
• Passion for building great products that solve customer needs and drive business growth.

Location: Singapore office

We are seeking a skilled and passionate nail technician to join our team. The ideal candidate should have a strong background in nail care techniques, including manicures, pedicures, and nail art. Experience with gel and acrylic applications is preferred. The candidate should possess excellent customer service skills and be able to create a welcoming and relaxing atmosphere for our clients.

Requirements:

* Proven experience as a nail technician or similar role.

* Knowledge of nail products and techniques.

* Excellent communication and interpersonal skills.

* Ability to work well in a team environment.

* Certification in nail technology.

* At least 5 years experiences in nail technology.

A global Oil & Gas trading company with a strong Asia presence is looking for a Senior Market Risk Analyst to join their team. The scope of the role will cover Singapore and UK trading books.

The role will be within a small team focused on providing daily risk reporting, developing and maintaining a solid understanding of the risks associated with the trading desks.

Key Responsibilities

• Daily position/exposure monitoring and reporting
• Monitoring various risk metrics, advising management of limits breach
• Preparing P&L and VaR computation and validation against market movements
• Developing and improving risk reporting tools, metrics and processes
• Providing investigations and explanations on P&L movements
• Proactively interacting with Traders, brokers and clearing agents and liaising with Finance/Operations teams on the trades
• Maintaining trading management system, managing trading and market data
• Supporting the CRO to ensure compliance with all policies and procedures

Key Requirements

• Minimum of 5 years of Market Risk experience in Oil Products or Gas
• Degree or equivalent qualification, ideally in a highly numerate subject, such as Mathematics, Financial Engineering, Statistics etc.
• Exposure to MRM framework & models, financial modeling, value at risk models will be an advantage
• Proficient at adapting quickly to changing situations.
• Proficient at working with individuals from diverse backgrounds and the ability to tailor communication style accordingly, acknowledging individual differences.
• The ability to communicate clearly and build a good working relationship with traders and senior management is a must.
• Meticulous, outstanding attention to detail and ability to multi-task

If you have the above skills and experience and are looking to take the next step in your career, apply today or email me at [email protected] to begin a conversation today.

As a Change Management Specialist, you will play a pivotal role in fostering effective change management on Empathy and Customer First culture within the organization. The successful candidate will be responsible for designing and executing internal change management strategies, managing bank wide change programs/events, training programs, driving engagement initiatives, and crafting compelling success stories and use cases. This role involves collaboration with the Change Management Leads in the various markets to ensure consistent change messaging and a positive customer first and empathetic culture.

Key Responsibilities:

Change Management:

• Develop and implement an internal change management strategy that aligns with bank’s Culture program and enhances employee engagement.
• Create compelling content for various internal change management channels, including newsletters, intranet, eDM, and announcements.
• Collaborate with teams to gather information and ensure accurate and timely communication of key updates, commercialization activities, and initiatives.

Event Management:

• Plan, coordinate, and execute internal staff events regionally, including thought leadership conferences, CX Day and recognition programs.
• Work closely with external vendors, when necessary, to ensure seamless execution of events.
• Evaluate the success of events and gather feedback for continuous improvement.
• Support the continuation of CX Champs program regionally

Training Programs:

• Promote and ensure attendance to training programs that enhance the empathy skills and knowledge of employees.
• Collaborate with subject matter experts to develop training materials and ensure alignment with business goals.
• Monitor and assess the effectiveness of training initiatives, adjusting as needed.
• Roll out these training programs regionally and ensure participation. Measure success by course ratings and attendance rate.

Contest Management:

• Develop and implement year long contest and incentive programs to drive employee engagement and achievement of key performance indicators (empathy, service excellence and customer first culture).
• Analyze contest results and provide insights in contest leaderboards to drive continuous engagement and participation across the region.
• Keep the engagement and excitement levels up throughout the year and showcase interim results.

Success Stories and Use Cases:

• Interview employees who have exhibited empathy and good customer service; and gather information to create compelling success stories highlighting empathy, and best customer experiences.
• Collaborate with regional CX leads, marketing and/or leadership teams to showcase success stories through various communication channels.
• Use storytelling techniques to make complex concepts accessible and relatable

Collaboration and Coordination:

• Closely collaborate with regional CX leads of all markets to ensure rollout of CX programs, consistent messaging and alignment with CX culture program values.
• Coordinate with the marketing team for design support for CX website and updates to Newsbyte and other market
• Work with vendors where need be to execute on all the above.

Qualifications:

• Bachelor's degree in Business, Change management, Communications, Marketing, or a related field.
• At least 5-7 years of experience in internal communications, change management, event management, or marketing within the corporate banking sector.
• Excellent project management and organizational abilities.
• Creative thinker with the ability to develop engaging content and initiatives.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

The Professional Services Senior Manager (Project/Program Management) will lead a team of Program Managers, Project Managers and Coordinators, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. This person will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. You will have direct responsibility on portfolio delivery efficiency, revenue targets and customer satisfaction.

Your Impact

Team management of more than 10 direct reports
Part of the regional leadership team and responsible for APAC’s portfolio of projects
Resourcing forecasting and Onboarding activities to meet demands
Project assignment and quality control
First-line support and escalation management for PS projects
Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
Determine project partners and team structure/organization partners will include technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Work with internal stakeholders like Sales, Customer Success and Support teams to ensure a successful outcome on projects
Ensure quality control on the right usage of project management tool
Performance evaluation and continuous growth of your team members
Staffing, coaching and upskilling your direct reports according to their career plans and ambitions
Drive high billable utilization of the team and having full control of the productivity of team members
Championing Business Like Disciplined Execution in every day project management activities

Your Experience

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
Masters in management discipline is a plus
Related work experience leading a high performing team delivering complex projects and programs desired
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Clarizen, Asana, Confluence, or JIRA
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

• Develop programme ideas that pushes new boundaries to address the future of learning.
• Develop and grow institutional knowledge and understanding in Education.
• Develop and advise on strategies, frameworks, initiatives, and road maps related to Education aligned with the company's charter and goals, while contribute to the continued development of the team’s strategic vision, in close partnership with the team leadership.
• Develop a pipeline of programmes that contribute to company's strategy for Education, aligned to the foundation’s charter and goals by:
• Identifying opportunities and gaps in the Education landscape.
• Co-creating solutions and co-designing programmes with partners such as Global organisations (e.g. UNESCO, UNICEF), Governments, Education Institutions and Civil Society Organisations to capture opportunities and meet said gaps, while complementing existing efforts.
• Managing the grants through close collaboration with partners to ensure funded programmes are on track, and achieve their intended impact through monitoring and evaluation.

Requirement

• Relevant experience working in education, education technology, artificial intelligence (AI) and data science is essential. Work in International or Philanthropic Organisations is useful, but not essential.
• Experience in the learning science of social-emotional functioning and learning is useful.
• Ability to use modern methods from neuroscience, artificial intelligence (AI) and data science to influence better learning outcomes.
• Ability to understand cognition for pedagogy and andragogy will be useful.
• Curate learning systems using artificial intelligence/ machine learning as a vehicle to address opportunities, identify gaps and seek solutions for learning across all ages.
• Extensive knowledge of education landscapes, policies, pedagogies, and practices, both regionally and globally. Preferably with direct experience in designing, implementing, and integrating education innovations (eg Web 3, GPT-4 etc) for scale.

Interested applicants please send your resume to [email protected]. Alternatively, you may drop me a whatsapp at wa.me/6598379297

Ariella Peh (02C3423 | R22107285)

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

Job Summary

Implement revenue management strategies and processes in the Hotel in order to optimize and maximize its revenue.

Responsibilities

• Oversee revenue management and distribution strategy of the hotel and manage the day to day field operations.
• Conduct daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain a 13-month rolling demand calendar.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Provide a weekly dynamic forecast of expected results, variances and budget comparisons.
• Manage and oversee strategy for all 3rd party distribution.
• Responsible for assessing, analysing and pricing group business strategies
• Analyze overall monthly hotel performance and provide the summary report with recommendations to improve long-term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity.
• Work in liaison with hotel sales and reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking, etc) points.
• Conduct quarterly property performance review and develop a strategic and tactical action plan.
• Responsible for best practice standards including competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
• Reduce the cost of distribution by finding new less expensive means of delivering business.
• Prepare an outline for and support the annual revenue budget process.
• Inspire Hotel’s HODs to further embed a revenue management culture.

Requirements

• Demonstrate a good working relationship with other departments with a high level of communication and co-operation in the interests of service and overall improvement in the working conditions at the Hotel.
• Strong communication and presentation skills required.
• Proficiency in MS Office applications and Hotel systems.
• Excellent Interpersonal skills.
• Highly analytical and commercial minded.
• 5 years of hands-on Hotel Revenue Management experience.

KEY ROLES AND RESPONSIBILITIES

• Ensure enhancement of Cyber Security Operations for cyber threats monitoring, detection, analysis and response through the use of threat intelligent and automation

• Project management and Vendors Management

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Synthesize multiple information sources and analysis reports into a holistic view of potential threats

• Conduct in-depth research into cyber security issues of industry- or nation-wide significance

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Develop a playbook for cyber incident management

• Perform the remediation and resolution of cyber incidents at the organizational level

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6-8 or more years of experience in running security operations including project management and implementation skill set.

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Advance Persistence Threat Solution

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001, 27002 and etc.

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

JOB PURPOSE

Manage the Structured Products platform and own the P/L. Drive the product strategy by targeting both Wealth Management and Corporate customers and providing executable product ideas to Relationship Managers and Investment Advisors. For the product platform, the focus is on robustness, control and compliance.

PRINCIPAL RESPONSIBILITIES

Product Advisory

· Package executable market ideas with inputs from Bank’s research, industry intelligence and market trends;

· Drive investment themes and product focus, giving color and depth to the frontline RM and IC with actionable focus to maneuver the markets;

· Educate RM and IC on structured products;

· Be a recognized authority within the Bank in structured products.

Sales

· Drive the structured products business and be responsible for the structured products revenue to contribute towards overall investment products revenue.

· Provide RM and IC with trading ideas, market information and sales tools in both English and Traditional Chinese;

· Develop marketing materials on structured products;

· Make timely actionable calls in relation to market development and books, to help frontline manage clients’ portfolios;

· Meet clients, together with RM and IC, in the role of structured products specialist.

Product Management

· Oversee all aspects of product life cycle management including market demands, technology trends, product development, launches, and marketing of structured products;

· Survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy roadmap and development to execution;

· Manage day-to-day product marketing for structured products such as product delivery, client experience, and client communication strategies;

· Define and launch new products, features, and capabilities including defining the product/feature and go-to-market strategy through both RM and digital channels

· Ensure end to end product readiness and robustness for product sales, and full compliance with regulatory requirements and the Bank’s internal policies;

· Manage internal and external investment partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements;

· Work with team members to ensure adequate dealing coverage at all times;

· Work together with sales team in meeting annual sales and financial targets.

REQUIREMENTS

· 5-8 years related experience in advisory sales and dealing of structured products, especially ELN and FCN, with solid understanding of end-to-end process;

· Degree in economics, investments or finance will be an added advantage.

· Detailed knowledge of markets analysis, with strong technical capabilities in analyzing structured products;

· Ability to pitch and convince Wealth Managementcustomers, with a good understanding of their needs, strategies in terms of asset allocation, portfolio construction and liability management;

· Strong presentational and communication skills, with relevant experience in conducting product training to RM and IC and marketing seminar to Wealth Management customers;

· Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Pro-active, self-starter and goal orientated. Possess teamwork skills such as listening, communication and conflict management;

· Effectively bilingual in English and Mandarin as the role requires written communication in Traditional Chinese with Mandarin-speaking colleagues in Taiwan and Wealth Management customers in Greater China..

Our client who is a global Chemical Manufacturer is seeking a Sales System and Operation Manager for the ASEAN market. The incumbent will be responsible for the sales system, including owning CRM (project, case management and retail) and managing commercial operations, implementing sales and process initiatives.

Key Responsibilities:

Sales Operations

• Drive operational excellence through process improvements
• Identify opportunities supporting the sales teams by effective use of systems and tools
• Assist teams to leverage new and existing technology solutions

Systems Management

• Integrate multiple sources of information – SAP, CRM, DERP for performance management
• Work on harmonization of data fields and structures
• Drive UAT and signoffs
• Evaluate and facilitate development and execution of country systems

CRM Operations

• CRM governance for region and countries
• Troubleshooting and management of CRM users
• Work alongside CRM team in conducting UAT, management Go Live and ensuring 100% usage for CRM for projects and case management
• Monitor pipeline, prospects and key accounts

COE Alignment

• Parter with global process owners and information management teams for strategic alignment of BU objectives
• Drive collaboration and communication across the ASEAN region
• Assess business needs and align training activities

Requirements:

• 10-15 years of experience in managing sales & distribution, commercial / sales operations, process management and analytics, project management
• Bachelors / Masters degree
• Strong understanding in process management, project management and sales application change management
• Prior experience in a sales position
• Prior experience across regions / in regional roles is an advantage
• Extensive Microsoft Office skills (PowerPoint, Word and Excel)
• Strong understanding of ERP (SAP), CRM and agile web/cloud-based programs
• Excellent communication, presentation and stakeholder management skills (written and verbal)
• Self-motivated, proactive, and able to work independently with minimal supervision

EA Personnel No R1980434
BeathChapman Pte Ltd
Licence No 16S8112

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

We are representing a private medical service company that advocates healthcare from diagnosis, treatment and maintenance of good health through a holistic and personalised approach. As a Nurse, you are responsible to provide care for cancer patients and those who are at risk for getting the disease. This position involves complex patient assessments, specialized interventions, patient education, leadership, and ensuring the highest quality of care within the unit.

Key Responsibilities:

1) Patient Assessment and Care:

• Conduct thorough assessments of patients within the specialized unit.
• Develop and implement individualized care plans based on patient assessments.
• Administer medications, treatments, and interventions as required by the specialized unit's focus.

2) Specialized Procedures:

• Perform complex clinical procedures relevant to the specialized unit's area of focus.
• Ensure strict adherence to infection control protocols and safety standards.

3) Patient Education:

• Educate patients and their families about their medical conditions, treatment plans, and self-care.
• Provide detailed guidance on medication management, lifestyle modifications, and preventive measures.

4) Leadership and Mentorship:

• Act as a mentor to junior nursing staff within the specialized unit.
• Assist in the orientation and ongoing training of new team members.

5) Collaboration and Communication:

• Collaborate closely with physicians, nurse practitioners and other healthcare professionals to ensure coordinated patient care.
• Maintain open and effective communication with patients, families and interdisciplinary team members.

6) Documentation:

• Maintain meticulous and comprehensive medical records, including assessments, interventions, and progress notes.
• Ensure compliance with regulatory and legal documentation standards.

7) Quality Improvement:

• Actively participate in quality improvement initiatives to enhance patient care and outcomes.
• Identify areas for improvement and contribute to the development of best practices.

8) Emergency Response:

• Be prepared to respond to medical emergencies within the specialized unit.
• Follow established protocols and procedures during crisis situations.

Qualifications:

• Bachelor of Science in Nursing preferred.
• Minimum of 2 years of nursing experience.
• Basic Cardiac Life Support (BCLS) and any additional specialty certifications required.
• Strong clinical assessment, critical thinking, and leadership skills.
• Proficiency in electronic health record (EHR) systems.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

• An opportunity to lead a team
• Financial Crime & Compliance space
• Attractive Remuneration Package

As a Technical Services Manager, you will lead a team of technical professionals, ensure the successful delivery of technical services, and actively participate in hands-on technical tasks. You will be key in managing projects, coordinating team activities, and providing technical expertise to solve complex challenges and form teams with other BU’s and peer groups.

Key Responsibilities:

• Align organizational IT strategy with customer experience strategy while continually helping improve operation policies, standards, and procedures.
• Responsible for application design and development from inception through the production of the portfolio of products, both hands-on and as an SME. Actively engage in hands-on technical tasks, leveraging your expertise to contribute to project success.
• Lead and manage geographically distributed teams of technical professionals, providing guidance, mentorship, and support. Constantly look for ways to improve technical skills within the team. Engage and facilitate periodic training for the technical team.
• Conduct code reviews to ensure code quality, maintainability, and security.
• Oversee the planning, execution, and delivery of projects within established timelines and budgets aligned with Actimize delivery methodology.
• Collaborate with cross-functional teams to ensure project goals align with overall business objectives.
• Stay current with industry trends and emerging technologies, applying relevant advancements to enhance technical solutions.
• Serve as a primary technical point of contact for clients, understanding their technical requirements and client concerns and proactively identifying opportunities for service improvement.
• Allocate resources effectively, balancing workloads and skillsets within the team.
• Collaborate with HR to recruit, onboard, and train new team members.
• Implement and enforce quality standards for technical deliverables, ensuring adherence to best practices.
• Strive to build efficiencies, repeatable processes, and best practices on implementations.
• Collaborate with product management on defining new product features.
• Support sales and pre-sales on new opportunities and leads. Consult prospects and clients on best practices and the technologies to adopt.
• Work with presales teams to design and present possible solutions to potential new customers and help with RFI/RFP responses.

Candidate Requirements:

• Previous experience in leading a technical team. Demonstrated ability to inspire and motivate a team toward achieving common goals.
• Financial Services experience is a must, preferably in the Financial Crime and Compliance domain.
• Strong experience designing and delivering Enterprise solutions to Tier 1 organizations with end-to-end experience and expertise.
• Experience in client-facing roles, with the ability to understand client needs, build strong relationships, and address concerns effectively in a Consulting or Professional Services capacity.
• Demonstrated ability to adapt to evolving technologies and industry trends, ensuring that the team stays current and leverages the latest advancements.
• BA degree in Computer Science or related field or relevant experience

Reg No. R1109395
BeathChapman Pte Ltd
Licence no. 16S8112

• Well-established leading shipping operator
• Dynamic and international working environment; collegial management team
• Newly created role in Singapore (head office)

The Role:

My client is a leading dry bulk shipping operator serving a good global client base. You will be part of the legal team based in Singapore. This team provides legal support on a wide variety of regional contracts (transhipment and shipping related litigation. The team is required to provide on the spot legal advice across all desks (Chartering and operations) and handle legal disputes subjected to English law.

Requirements:

• Top academic credentials (England & Wales trained and qualified solicitor) with at least 6-10 years of post qualification experience at a “top tier” law firm /multinational environment
• Sound Shipping Litigation Knowledge with experience predominantly gained InHouse in dry bulk marine transportation
• Team player with superior communication, interpersonal and language skills
• Experience handling charter party disputes and other dry marine issues
• Detail oriented, motivated individual with excellent analytical and project management skills

Take charge of your career to welcome a new career challenge. Excellent opportunity for Senior Associates in Big Law/Junior Partners in specialist maritime firms looking to transit inhouse or inhouse shipping lawyers looking to join a renowned brand in the maritime space. My client will be open to considering an international slate of candidates from across Singapore, London and Hong Kong.

EA Personnel No R1216328

BeathChapman Pte Ltd

Licence No 16S8112

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences. By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Technical Support Engineer, you will be a key member of our Global Customer Support team. You will act as the first line of communication for reported issues to help rectify customers’ support issues to ensure the software product quality at the utmost levels. The ideal candidate must have effective communication skills, strong analytical and good experience in problem-solving to understand and identify technical problems.

You need to be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects. You need to be comfortable operating within a start-up environment and can make high-quality decisions at pace.

What’s the role?

• Resolving problems on the product’s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other technical issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays.
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team’s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize.
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• Generate reports to support day-to-day customer requests.
• Develop and maintain strong collaboration with the Engineering team to ensure seamless escalation engagements.
• Partner with the product team to relay customer needs, pain points, and experiences to drive product strategy, roadmaps, and prioritization.
• Proactively identifying and action on improvements in support processes, productivity, and customer experience.
• Provide advice and information to customers regarding the company’s service offerings and best practices.
• Constantly strive to identify and implement improvements to technologies, processes, and methodologies used in the team.

Who are we looking for?

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Basic knowledge of programming languages or API integrations is a plus.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover off-duty hours, weekends and holidays as required.

What’s on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.