Key Responsibilities:

• Manage the overall workflow and performance of the accounting team
• Review and finalize financial statements, including profit and loss, balance sheet, and cash flow statements
• Ensure timely filing of taxes, regulatory submissions, and financial statements
• Act as a key point of contact for client communications, providing exceptional service and resolving any issues or inquiries
• Mentor and develop team members, ensuring high performance and growth
• Ensure compliance with all accounting standards and company policies
• Liaise with auditors, tax agents, and other external parties

Work Schedule:

• 9 am to 6 pm, Mondays to Fridays
• Flexi Work Arrangement: Work from home possible, subject to performance and efficiency

Incentives & Benefits:

• Up to 2 months variable bonus based on performance
• Company retreats and team-building activities
• Entertainment, pantry, transport, and meal allowance
• Medical and dental benefits
• 5 days’ work week in a collaborative and supportive environment

Please submit resumes to [email protected] with

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

My client is a leading provider of sensory technology experience solutions company, seeking for a Snr/Finance Manager to lead the financial oversight for the region, focusing on cost management, financial forecasting, and business partnering.

You will work closely with business unit leaders to monitor expenses and identify cost-saving opportunities, provide strategic financial insights, and guide finance teams toward continuous improvement. Responsibilities also include managing accounting, tax compliance, and statutory reporting, ensuring timely filings, and supporting finance integration in mergers and acquisitions. This is a high-impact role requiring proactive project management skills to drive regional financial stability and support business growth.

Requirements:

• Bachelor’s degree in Finance, Accounting, or equivalent. CPA or equivalent certification is highly preferred
• Minimum 10 years of experience in finance and accounting. At least 3-5 years of experience in a regional role within an MNC, preferably in the manufacturing industry.
• Proven experience in people management
• Proficiency in English and Chinese (to communicate effectively with stakeholders in China)

If you would like to be considered for this opportunity, please forward a copy of your full CV to [email protected] and attn it to Kristine Tan (R23116401)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R23116401

Data provided is for recruitment purposes only

Business Registration Number: 200611680D.

Licence Number: 10C5117

*LI-AF

We are seeking an experienced Finance Manager to join a dynamic, multinational manufacturing company to take on regional leadership role.

This individual will oversee cost management, financial reporting, tax compliance, and forecasting across multiple markets while partnering with subsidiary leaders to provide strategic financial insights.

Requirements:

• At least 10 years of experience , including 3-5 years in a regional capacity within an MNC environment within Manufacturing, Semicon or Engineering sector
• Strong leadership skills and the ability to manage and develop high-performing teams are essential.
• Proficiency in both English and Chinese is required to engage effectively with stakeholders in the region.

This is an exciting opportunity for a seasoned finance professional to drive continuous improvement and operational excellence in a fast-paced, growing organization.

Interested applicants please send your resume in MS Words format to [email protected] and attn it to Joey Chen (R1878026)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R1878026

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

#LI-JC1

Are you motivated by leading a team to success? Passionate about sales? Driven by growing revenue? Excited at the prospect of building and developing a successful sales team? We are looking for a Senior Sales Manager - Team Lead role who will join an industry leading sales representation company, representing one of the biggest travel online brands in the world.

Skills:

• Able to motivate and inspire a team to grow their accounts and produce revenue
• Work with the client and has the ability to build strong business relationships
• Work with the client to understand their needs and the activities expected to grow the business
• Proficient at reading data: Understanding what the data means for their market and using the data results to develop well thought out strategies.
• Meet the client’s expectations: Address the sales and marketing strategies that best utilise time for the market and successfully grow revenue.
• Inspire the local team to work proactively and efficiently on their portfolios

The ideal candidate will think outside the box and bring a fresh perspective to the team; Someone who will be excited to provide ideas and build strategies to support the team. It is expected that the Senior Sales Manager will lead the team by example, growing their own portfolio of accounts with mostly face to face interactions with sales visits, product demonstrations, partner events, tradeshows and exhibitions.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conduct Training and Updates:
  • Conduct training and updates for sourcing event templates {Invitation To Quote (ITQ) / Invitation To Tender (ITT)} to be used by Stakeholders
  • Develop training guides and conduct training sessions for users on procurement processes.
• Template Integration:
  • Integrate templates into the Ariba system for streamlined procurement processes.
  • Plan and manage process flow for templates to third party system (i.e. CDMS).
  • Develop evaluation report templates for ITQ/ITT to assess procurement events effectively.
• Stakeholder Management:
  • Collaborate with various stakeholders to standardize Terms and Conditions, Conditions of Contracts, and Letters of Acceptance.
  • Serve as a Single Point of Contact (SPOC) for all queries related to procurement processes, Ariba system, and policies.
• User Acceptance Testing (UAT):
  • Lead User Acceptance Testing (UAT) during the implementation of procurement systems.
• Data Migration:
  • Facilitate procurement data migration activities & strategy, including the fine-tuning of procurement taxonomy (commodity code).
• Strategic Procurement Leadership:
  • Deputize for the Project Director as needed, providing leadership and direction to the project team in his/her absence.
  • Develop and implement procurement policies and procedures to optimize procurement activities and achieve cost efficiencies.

• Bachelor's degree in a related field.
• Basic Requirements:
  • Minimum of 10 years of experience in procurement.
  • Proven experience in procurement processes and systems, particularly Ariba.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication and training skills.
  • Strong decision-making abilities and a proactive approach to problem solving and conflict resolution.
  • Detail-oriented with a commitment to accuracy in documentation.
• Preferred requirements but not mandatiory:
  • Certification in Ariba or related procurement software.
  • Proven experience in project management and stakeholder management.
  • Familiarity with data migration, especially commodity codes
  • Experience in data analytics tool such as Power BI etc would be advantageous.
  • Experienced in S2C and P2P processes.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Duty Manager supervises and coordinates the daily operations of the front office department to ensure the smooth delivery of guest service in accordance with the department's service standards and procedures.

He/She plans resources, allocates work assignments, maintains accurate room status information and handles operational irregularities.

Primary Responsibilities:

- Acts as Manager on duty for the hotel, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.

- Directs and oversees all hotel operations to ensure guest satisfaction and safety.

- Manages the front desk, ensuring all employees perform the tasks assigned to them and coordinate front desk activities with other departments.

- Ensures team members perform and accurately complete the daily night audit in a timely fashion.

- Prepares and distributes daily summary reports for Hospitality Services Division.

- Completes and records the Night Shift Checklist (before and after Night Audits) accurately, by Operational, Financial, and Administrative tasks listed in the checklists.

- Prepares incident report as and when required.

- Assists the Front Office Manager in implementing and enforcing financial controls throughout the department, helping control operating expenses, scheduling, and purchasing.

Intellimaticz Pte Ltd

Role: Application Tech Delivery Manager

Job Requisition Number: JR45538

Job Level: > 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

The Application Development Manager is responsible for leading a team of analyst and developers, managing the system development, implementation and support of Cards related applications on the mainframe platform with overall accountability.

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a team of Analyst and developers to implement solution that meet business requirements and are in alignment with organization's business objectives.

· Manage the application setup and deployment components.

· Manage development issues and escalations.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Hands on manager to guide team on functional and technical issues. Have the capability to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications.

· Write program specifications and documentation / flowcharts

· Perform unit and system integration testing

· Support user acceptance testing

· Ensure project documentation is done up in accordance to bank standards

· Upkeep of system to ensure compliant of payment associations’ mandates

Key Requirements:

Technical Skills & Experience

• At least 12 years of experience in application development and maintenance with full software development life cycle experience
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Strong delivery and project management experience in implementing large scale, highly available applications for the financial services/banking sector
• Good interpersonal and communication skills
• Proven results-oriented person with a focus on delivery
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Experience in leading Cards Compliance delivery

Competencies

• Fast Learner, enjoy analytical work with attention to details and proactive in providing solutions
• Works on short terms strategies, organizes and plans to achieve balanced outcomes through sound judgement and analysis of situations
• Focus on collective/ team work by utilizing diverse talents and personalities in a constructive manner
• Manages day to day risk and delivers quality work in an effective / optimal manner
• Able to identify the team and individual’s strengths and development areas and steer / enable their growth and development in the right direction

Education

• Degree in Computer Science or related discipline

Primary Contacts

• Group Function Users (Cards)
• Technology & Operations Partners
• Other Technology and Infrastructure Teams within Bank
• Product Vendors

· Development Team

Technical Skills

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

· Managing Skills

Please forward your resume in MS word format to [email protected]

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are seeking a highly organized and experienced Project Manager to join our team and oversee the implementation of digital infrastructure projects. In this role, you will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. Your duties will include coordinating efforts across various teams, ensuring resources are allocated efficiently, and managing stakeholder expectations.

Be Part of Our Success

• Develop comprehensive project plans, schedules, budget estimates, resource allocation, and risk management strategies for infrastructure projects.
• Collaborate and Coordinate with stakeholders to identify and establish projects goals and objectives.
• Ensure project requirements and deliverables are clearly defined, documented, and communicated to all stakeholders.
• Monitor project progress, identify deviations from plans and recommend timely corrective actions to keep projects on track.
• Manage on-site project/construction activities to ensure compliance with design specifications, safety standards, and quality requirements.
• Ensure all project activities comply with environmental regulations and industry standards.
• Supervise and coordinate the work of project crews, subcontractors, and other project team members.
• Provide guidance, training, and support to team members to enhance their performance and productivity.
• Monitor project expenditures and manage project budgets to avoid cost overruns.
• Identify and implement cost-saving measures without compromising quality or safety.
• Implement and enforce quality control measures to ensure high standards of workmanship and materials.
• Conduct regular quality audits and inspections to identify and rectify any defects or deficiencies.
• Ensure all project deliverables meet or exceed client expectations.
• Develop and enforce site-specific safety plans, ensuring compliance with health and safety regulations.
• Conduct regular safety meetings and training sessions for project personnel.
• Investigate and report any accidents or incidents, implementing corrective actions to prevent future occurrences.
• Coordinate with regulatory agencies, local authorities, and other stakeholders as necessary.
• Manage project risks and issues and take appropriate and timely risk mitigation measures.
• Maintain accurate and up-to-date project documentation, including contracts, change orders, schedules, and correspondence.
• Provide status reports to management and stakeholders on a regular basis.

Qualities We Value

• Knowledge in Civil or Architecture Engineering or related field
• Specialist Diploma in Construction Productivity (SDCP) certificate required.
• Basic Concept in Construction Productivity Enhancement (BCCPE) certificate required.
• At least 5 years of relevant experience in the civil construction industries
• Safety related certificate such as supervisor safety, risk management, is preferred.
• Strong knowledge of construction methodologies, building codes and safety regulations
• Possess good communication and interpersonal / management skills.
• Strong analytical skills
• Able to start work immediate or within short notice.
• Singaporean only
• Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Application Tech Delivery Manager

Job Requisition Number: JR45538

Job Level: > 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

The Application Development Manager is responsible for leading a team of analyst and developers, managing the system development, implementation and support of Cards related applications on the mainframe platform with overall accountability.

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a team of Analyst and developers to implement solution that meet business requirements and are in alignment with organization's business objectives.

· Manage the application setup and deployment components.

· Manage development issues and escalations.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Hands on manager to guide team on functional and technical issues. Have the capability to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications.

· Write program specifications and documentation / flowcharts

· Perform unit and system integration testing

· Support user acceptance testing

· Ensure project documentation is done up in accordance to bank standards

· Upkeep of system to ensure compliant of payment associations’ mandates

Key Requirements:

Technical Skills & Experience

• At least 12 years of experience in application development and maintenance with full software development life cycle experience
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Strong delivery and project management experience in implementing large scale, highly available applications for the financial services/banking sector
• Good interpersonal and communication skills
• Proven results-oriented person with a focus on delivery
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Experience in leading Cards Compliance delivery

Competencies

• Fast Learner, enjoy analytical work with attention to details and proactive in providing solutions
• Works on short terms strategies, organizes and plans to achieve balanced outcomes through sound judgement and analysis of situations
• Focus on collective/ team work by utilizing diverse talents and personalities in a constructive manner
• Manages day to day risk and delivers quality work in an effective / optimal manner
• Able to identify the team and individual’s strengths and development areas and steer / enable their growth and development in the right direction

Education

• Degree in Computer Science or related discipline

Primary Contacts

• Group Function Users (Cards)
• Technology & Operations Partners
• Other Technology and Infrastructure Teams within Bank
• Product Vendors

· Development Team

Technical Skills

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

· Managing Skills

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singaporeor follow us on www.instagram.com/FSSingaporeand www.facebook.com/FourSeasonsHotelSingapore

About the role

Assistant Restaurant Manager (Jiang-Nan Chun)

To support the seamless daily operations of the restaurant, which includes maintaining exceptional service standards among team members, inspiring and engaging team members, overseeing employee relations, facilitating communication across all levels of staff, promoting career growth opportunities, ensuring compliance with wage and hour regulations, conducting training sessions, and addressing other operational needs at Jiang-Nan Chun.

What you will do

Supporting the Restaurant Manager in leading our Jiang-Nan Chun team to deliver exceptional dining experiences. Ensure adherence to all policies, procedures/standards, and training programs while fostering a positive work environment to achieve company objectives. Maintain cleanliness and functionality of front-of-house equipment, oversee employment performance appraisals, and address guest issues promptly. Manage service manpower planning, stock control, and maximize sales opportunities with comprehensive menu knowledge. Facilitate communication within the front-of-house team, and oversee new hire onboarding and training. Manage cash handling procedures, implement health and safety regulations, and contribute to smooth restaurant operations while upholding unparalleled standards of presentation and service.

What you bring

• Minimum of 2 years of service experience in a luxury hotel or Michelin restaurant, including 1 year in a supervisory role.
• Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
• Excels in problem-solving and innovative thinking, fostering a team-oriented management style with an emphasis on open communication.
• Skilled in building and maintaining relationships across departments and with guests.
• Possesses administration knowledge in F&B operations and quality management, proficient in Microsoft Office programs.

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating split-shift basis, including weekends, and holidays

Job Description

We are looking for a Sales Manager to join our team at DeltaFrontier in Singapore. An innovative Singapore-based company, DeltaFrontier is a fast-growing value-added solution partner providing cutting-edge technologies in the AI and IoT industry. As a regional distributor, we strive to be a leading new technology solution and product supplier.

Why DeltaFrontier?

DeltaFrontier's success is attributed largely to the highly skilled staff we employ and the professional service we provide, allowing us to expand speedily in this region. Our team is the driving force of the company, forging ahead to accomplish its mission and vision. Consisting primarily of proactive, accountable and creative talents with hands-on experience, you can learn from our MNC-background team to support various pre-and post-sales projects.

• You want the primary responsibility of supporting sales growth initiatives across South East Asia.
• You are passionate about new technologies and high growth in the upcoming years.
• You love working in a startup environment and can take responsibility in critical projects.

Responsibilities

· Identify and target potential clients for smart workspace solutions, ranging from small businesses to large enterprises.

· Develop and execute effective sales strategies to penetrate the target market and expand the customer base.

· Stay updated on industry trends, competitor offerings, and emerging technologies in the smart workspace domain.

· Establish and nurture long-lasting relationships with key decision-makers and stakeholders.

· Conduct thorough needs assessments to understand client requirements and pain points.

· Provide exceptional customer service by promptly addressing inquiries, concerns, and requests.

· Conduct engaging product presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.

· Collaborate with clients to understand their unique needs and tailor solutions that align with their business objectives.

· Work closely with technical experts to design customized solutions that address client challenges.

· Lead the entire sales process, from lead generation to contract negotiation and deal closure.

· Develop persuasive sales proposals, contracts, and pricing agreements that meet client expectations.

· Coordinate with internal teams to ensure successful implementation and deployment of solutions.

· Set ambitious sales targets and objectives in alignment with company goals.

· Provide regular updates on sales activities, pipeline, forecasts, and performance metrics to senior management.

· Analyze sales data to identify trends, opportunities, and areas for improvement.

· Be a high-level individual contributor to achieving business objectives.

· Develop and execute an effective sales strategy to ensure a high-quality sales pipeline and closure rate.

Requirements

· Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

· Proven track record of at least 5 years in B2B sales, preferably in technology or smart solutions such as business intelligence, smart office, smart building, surveillance, physical security, locker solution

· Strong understanding of smart office technologies, IoT, and related trends.

· Excellent communication and interpersonal skills, with the ability to present to diverse audiences.

· Strategic thinker with the ability to identify market opportunities and drive revenue growth.

· Demonstrated ability to negotiate and close deals with a customer-centric approach.

· Proficiency in CRM software and sales tracking tools.

· Strong organizational skills and ability to manage multiple priorities effectively.

· Self-motivated and results-oriented, with a proactive attitude toward problem-solving.

· Willingness to travel for client meetings and industry events as required.

· Highly motivated, resourceful, and independent worker who is proactive and customer-focused.

· Proven sales track record.

What we offer

· A great team and culture with an MNC-background management team.

· Competitive salary and benefits.

· High growth opportunity for career development.

· Colleague recognition awards.

· Regional business travel expansion.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Assistant / Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understand the situation in other departments and its implication for your own department.
• Planning ahead and ensuring adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
• Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Be aware of potential highs and lows in the business.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Assist with forecasting potential revenues and costs.
• Follow company’s control procedures.
• Communicate relevant financial information to the team.
• Assist the Manager in maintaining leave plans for the department.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring that departmental orientation is carried out.
• Ensure that standards training, and assessments are carried out.
• Assist with regular reviews of individual and team performance against objectives, providing feedback.
• Assist with developing and implementing department training plans to meet business needs.
• Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About the Company:

Dbiz is a high-performing product & engineering company that partners up with organisations to help build out digital solutions with the right technology at the right time, whilst being innovative by using technology in different ways.

Job Description: Senior Outsystems Developer

We are seeking an experienced Outsystems Specialist with over 8 years of experience in .NET, SQL, and JavaScript to join our dynamic team. The ideal candidate will have a strong background in developing and implementing solutions using the Outsystems platform and will be responsible for designing, developing, and optimizing applications.

Key Responsibilities:

Design, develop, and maintain applications using Outsystems Platform.

Utilize .NET, SQL, and JavaScript to create robust and scalable solutions.

Collaborate with business stakeholders to understand requirements and translate them into technical solutions.

Implement best practices in coding and application development.

Troubleshoot and resolve application issues, ensuring optimal performance and user experience.

Perform code reviews and provide mentorship to junior developers.

Stay current with Outsystems updates and emerging technologies to continuously enhance skills and knowledge.

Ensure adherence to project timelines and deliver high-quality solutions within deadlines.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of professional experience in software development with a focus on Outsystems, .NET, SQL, and JavaScript.
• Proven experience in developing and deploying applications using the Outsystems platform.
• Strong proficiency in .NET framework and associated technologies.
• Extensive experience with SQL databases and writing complex queries.
• Advanced knowledge of JavaScript and its frameworks/libraries.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.
• Experience in agile development methodologies is a plus
• Preferred Skills:
• Certifications in Outsystems or related technologies.Experience with integration of Outsystems with other systems and APIs.
• Knowledge of cloud platforms and DevOps practices.

Life at Dbiz

• Competitive salary and attractive benefits.
• Dynamic and innovative work environment.
• Opportunities for personal growth and development.
• Engaging and collaborative company culture.

Full-Time Position!

Location: City Hall / Bugis / Bras Basah

Working hours: Monday to Friday, Flexi-reporting hours between 8.30am to 10am

Salary: $3,300 to $3,800 per month + AWS + VB

Job Description

• To acquire IP (intellectual property) rights from external companies to collaborate with our trading card games
• Source and identify new business opportunities from companies whose IP will fit into our games
• Negotiate and execute new/renewable license agreements to comply with contractual requirements for product titles and maximize revenue opportunities
• Negotiate royalty and minimum guarantees with companies for their IP
• Create and manage licensing business documents, processes and records in both Japanese and English, including, but not limited to, licensing agreements/contracts administration, rights management, product release calendars, tracking of payment and royalties, facilitating of additional copyright licenses as necessary
• Assist in the approval process of licensed products and marketing materials

Job Requirements

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field
• At least 2 years of work experience in a relevant field
• Excellent communication skills in English and Japanese, both written and oral, to liaise with Japanese speaking associates (Possesses JLPT N1, or experience with using Japanese language in business settings preferred)
• Sensitive to cultural and linguistic nuances
• Excellent at schedule management and multitasking
• Adept at working both independently and in a team
• Effective decision-making skills, strong negotiation and problem-solving skills
• Meticulous and attentive to detail
• Has basic knowledge of games and/or anime
• Open to work on some weekends/public holidays for Company events
• Open to travel overseas for business trips when required

Intereted Applicants click on "APPLY NOW" !

Job Description:

We are looking for a Senior Quantity Surveyor with experience in managing contracts, cost estimation, and claims processes. The ideal candidate will oversee contract administration, collaborate on site with construction teams, and ensure financial accuracy and compliance in project deliverables.

Key Responsibilities:

• Manage and administer building contracts on-site, ensuring all contractual obligations are met.
• Prepare, review, and verify progress claims with clients and subcontractors.
• Perform cost estimation analysis, measurement, and valuation for accurate budgeting and financial tracking.
• Work closely with on-site teams to monitor project progress, providing guidance and support as necessary.

Requirements:

• Experience in high-speed connector design for datacom segments is advantageous.
• Strong knowledge of contracts, cost estimation, and negotiation skills.
• Proficiency in Microsoft Office and familiarity with industry-standard analysis tools.
• Proven leadership abilities and attention to detail in a construction setting.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Descriptions

• Handle all aspects of clients’ company secretarial matters.
• Manage a portfolio of companies. Provide Corporate Secretarial advice to clients.
• Assist with company incorporation/ striking off.
• Attend to routine corporate secretarial matters such as Annual General Meeting, filing of annual return, change of officers, share transfer and allotment, updating registers and minute book etc.
• Customer due diligence (onboarding and ongoing monitoring).
• Ensure compliance with relevant statutory and regulatory requirements.
• Perform any other secretarial duties and support as and when assigned.

Job Requirements

• Diploma/Advanced Diploma/Degree in relevant field, Business Administration, Business Management or others
• Preferably with at least 4-5 years of corporate secretarial experience in established corporate secretarial firms
• Good command of written and spoken English
• Detailed oriented and able to work well under pressure
• Self-motivated, independent, and able to work with minimal supervision
• Proficiency in Mandarin would be an advantage as dealing with Chinese clients is required.
• Positive working attitude with strong initiative and a team player

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

**We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to CF Administration Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Job Descriptions

• Handle all aspects of clients’ company secretarial matters.
• Manage a portfolio of companies. Provide Corporate Secretarial advice to clients.
• Assist with company incorporation/ striking off
• Attend to routine corporate secretarial matters such as Annual General Meeting, filing of annual return, change of officers, share transfer and allotment, updating registers and minute book etc.
• Customer due diligence (onboarding and ongoing monitoring)
• Ensure compliance with relevant statutory and regulatory requirements.
• Perform any other secretarial duties and support as and when assigned.

Job Requirements

• Diploma/Advanced Diploma/Degree in relevant field, Business Administration, Business Management or others
• Preferably with at least 4-5 years of corporate secretarial experience in established corporate secretarial firms
• Good command of written and spoken English
• Detailed oriented and able to work well under pressure
• Self-motivated, independent, and able to work with minimal supervision
• Proficiency in Mandarin would be an advantage as dealing with Chinese clients is required.
• Positive working attitude with strong initiative and a team player

Benefits

· Professional Institutional Member

· Positive working environment

· Career advancement; Opportunities to learn with career progression

· Training Development

· Long Service Awards

**We regret to inform that only shortlisted candidates will be notified**

· By sending us your personal data and curriculum vitae (CV), you are deemed to consent to CORPORATE FINEDGE PTE LTD and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

As a Senior Business Analyst, you will work directly with Managers with extensive experience, assisting in day-to-day business issues from strategy to execution. Leveraging your expertise in project management, you will collaborate with stakeholders to understand their requirements, analyse processes, and recommend strategic solutions to drive business growth and efficiency. Your analytical skills, coupled with your ability to manage projects and communicate effectively, will be instrumental in facilitating successful project outcomes.

Specific Responsibilities include but are not limited to:

• Project Management Support: Assist in project planning, coordination, and execution activities. Monitor project progress, track milestones, and manage risks and issues to ensure timely and successful project completion.
• Analyse data from various sources to identify trends, patterns, and insights that inform decision-making and drive strategic initiatives.
• Evaluate existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Propose and implement solutions to optimize workflows, enhance operational efficiency, and achieve organizational goals.
• Work with cross-functional teams to translate business requirements into actionable plans and technical specifications.
• Create clear and comprehensive documentation, including business requirements documents, functional specifications, and process maps. Communicate findings, recommendations, and project updates to stakeholders through presentations, reports, and meetings.
• Stay abreast of industry trends, domestic and international business and economic issues best practices, and emerging technologies. Identify opportunities for innovation and process optimization within the organization.
• Anticipate and maintain up-to-date knowledge of current business laws to provide strategic advice.
• Preparation of legal documents/ contracts and correspondence including drafting, reviewing, and revising documentation.
• Working on any other tasks as assigned by the CEO from time to time.

Job Requirements:

• Bachelor Degree in Corporate Governance, Law, Finance, Accounting or other relevant disciplines.
• At least 3 years of similar working experience or with background in consulting or project implementation will be an advantage.
• Knowledge in international trade laws, e.g. antidumping duties, countervailing duties, anti-subsidies duties are preferred.
• Good understanding of company law requirements.
• Knowledge of company structure (preferred internationally).
• Basic knowledge of international sanction regimes will be an advantage.
• Well-versed in business process modelling and business workflow.
• Strong analytical and problem-solving skills with the ability to think strategically.
• Team player with strong organization, people handling skills and attention to detail.
• Able to work independently in a fast-paced and dynamic environment.

We regret that only shortlisted candidates will be notified.

AccAssurance LLP

About the Company

We are a fast growing and dynamic boutique public accounting firm providing accounting, assurance, corporate secretarial, tax and business advisory services. We are also approved training employers under the ACCA, ICAEW and SCA Schemes.

In AccAssurance, we believe in supporting and helping our staff to become competent and effective in their work. We also believe that it is possible to achieve work life balance through sufficient planning and tapping on technology to do things more efficiently.

You can look forward to a challenging, yet satisfying and practical experience in our public accounting practice as our staff get to take on and experience other job roles to build their professional skill-sets beyond those of a traditional accountant.

We are located at Rochor area. Visit www.accassurance.com.sg for more information about us.

Audit Senior

Job Description:

• Work in the role of a fieldwork team leader on audit and related assignments under the supervision of managers and partners, to ensure that these assignments are planned, executed, documented and concluded based on the relevant professional standards;
• Responsible for audit planning, system review and audit fieldwork for our client in various industries;
• Provide guidance and supervise the work of junior colleagues on the audit and related assignments;
• Assist in the preparation of reports and schedules that are to be delivered to the clients and other external parties
• Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis.
• Develop and maintain professional relationships with clients
• Assist audit managers and partners in the administrative functions of client portfolio management
• Assist in training and technical matters of the Firm; and
• Assist in the non-audit services of the public accounting practice, of the Firm that is part of, on a “need to” basis.

Job Requirements:

• Degree in Accountancy or a professional qualification under the ACCA, SCAQ and ICAEW schemes
• Proactive, committed and a team player
• Possess initiative and ability to work independently
• Strong analytical thinking skills
• Strong time management skills
• Minimum 2-3 years' experience as an external auditor

Benefits:

• Approved Training Organisation (ATO) by ACCA & SCAQ
• Flexible Working Arrangements (FWA)
• Training you to become a professional auditor/ accountant/ business advisors through on the Job trainings
• Challenging and fulfilling career growth
• Dynamic working practices and environment
• Unlimited pantry access (while stock last)

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected].

We regret that only short-listed candidates will be notified.

· Responsible for working closely with staff in day-to-day outlet operation

· Maintain good rapport with staff to ensure sales targets are achieve by individual and team performance

· Ability to drive sales and build a new customer base

· Promote brand awareness and the company’s service/ products to customers

· Handle customer’s feedback professionally

· Lead and motivate staff in providing excellent service

· Deliver professional nail services, including manicure/ pedicure, extension and gel nail services

· Good excellent cleanliness and hygiene practices

· Recommending various nail designs and nail art to clients

· Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments

· Sanitising all nail instruments and equipment before each use

· Ensuring that workstations are kept clean and orderly

· Ensuring that nail supplies are adequately stocked

· Advise clients on nail care and the use of products and colours

· Promote and sell nail care products

· schedule client appointments and accept payments

· Other duties as and when assigned

Requirements

· With or Without experience - Candidates with experience will be an advantage

· Able to work on weekends and PH

· Good communication skills and cheerful personality

Other Information:

· Good and comfortable working environment

· Annual leave and Medical benefits

· Basic Salary + Commission + Service point + Incentive

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Purpose of role: This role is to build and protect the reputation of IHG, as a business partner, in South East Asia & Korea and manage internal communications across EAPAC.

Key Accountabilities:

• Responsible for building and maintaining the reputation of IHG in South East Asia and Korea, specifically in Thailand and Malaysia.
• Manage corporate affairs activity in South East Asia across five key pillars (external, internal, owner, corporate responsibility, public affairs) to support the Division’s ambition.
• Deliver external trade/business media activity such as writing media releases and briefing books, and organizing events and interviews. Includes working with local market agencies, where relevant.
• Support the profiling of leadership and growth teams externally including interviews, owner communications, industry events.
• Provide counsel to leaders & functional teams on communications approach– supporting, managing expectations and education as necessary.
• Issues and crisis management support for our hotels and the business in Thailand and Malaysia.
• Develop and deliver EAPAC specific internal communications approach to support the BU priorities and aligns with the global Elevate strategy while aligning with Division specific internal communications activities. This includes ownership of EAPAC channels and content development for the BU.
• Supporting the Head of Corporate Affairs EAPAC with content creation, events, advocacy as required.
• Providing support to the GCA EAPAC team as appropriate.
• Work in partnership with the EMEAA team on specific projects or initiatives.
• Manage admin and processes within the SEAK GCA team including media coverage reports and ensure we use our budget to the greatest effect.

Education:

• At least 7 years’ experience in external/internal communications.

Experience:

• Experience of managing agencies and budgets.
• Experience of working within a complex business with a range of stakeholders with different needs and interfacing with senior people.
• Experience of the media landscape in South East Asia would be an advantage
• Experience working with international brands would be an advantage

Requirements and Knowledge:

• Is confident, credible and compelling when working with senior stakeholders.
• Able to engage and inspire with energy and belief in communications.
• Ability to stay calm in a crisis situation.
• Collaborative approach and partnership mind set - able to build strong relationships and be known as a trusted advisor
• A can-do attitude, with a track record of delivering complex programmes of work. Demonstrates an ability to prioritise and handle multiple tasks in a demanding, fast-paced work environment.
• Proven ability to work effectively across a matrix / virtual team.
• Ability to manage budgets.
• Clear and confident written and oral communication skills.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree