Shipping Coordinator, Customer Service & Billing (Team Leader)

- Managing and checking on daily order send via email or EDI by the customer.

- Manage and creating the order and generating the pick slip from WMS or perform system transaction in customer’s system. SAP, Oracle etc.

- Ensure all the orders are shipped on time and transaction are being done correctly to meet the KPI.

- Ensure all orders are handover to warehouse for pick and pack.

- Liaise with internal teams (e.g., warehouse and traffic teams) to ship the orders out on time.

- Liaise with external teams (e.g., Forwarders, couriers).

- Perform daily shipment booking with the forwarders and preparing the AWB in courier services’ system.

- Ensure the information printed on the AWBs are declared correctly. (Shipper, Ship to, Value, Bill to account, Inco term etc.)

- Ensure the permits are booked timely and correctly.

- Follow up on internal and external customer’s request promptly to ensure all the orders are shipping on time.

- Maintain a good relationship with the customer.

- Prepare the necessary reports (daily activity, receiving and shipping) to be submitted to customer as per requirement.

- Follow up on internal and external customer’s request promptly.

Customer Service Leadership:

- Handle customer inquiries, concerns, and escalations promptly and professionally.

- Implement and maintain customer service standards, policies, and procedures.

Billing Management:

- Supervise billing activities, including billing and GST reports.

- Ensure accurate and timely billing, resolving any discrepancies or issues.

- Collaborate with the finance team to reconcile billing records and financial transactions.

Team Leadership:

- Provide guidance, training, and mentorship to the shipping coordination team.

- Foster a positive and collaborative team culture, encouraging teamwork and open communication.

- Monitor team performance, set targets, and conduct regular performance reviews.

Process Improvement:

- Identify opportunities for process improvement within shipping, customer service, and billing functions.

- Implement streamlined processes to enhance efficiency and reduce errors.

- Stay updated on industry best practices and implement relevant improvements.

Cross-Functional Collaboration:

- Collaborate with other departments such as warehousing, procurement, and sales to optimize overall operations.

- Participate in cross-functional meetings and initiatives to enhance collaboration and communication.

Reporting and Analysis:

- Generate regular reports on shipping, customer service, and billing metrics.

- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.

- Present reports to senior management with actionable insights.

Compliance and Quality Assurance:

- Ensure compliance with shipping regulations, customer service standards, and billing accuracy.

- Implement quality assurance measures to maintain high service standards.

- Stay informed about changes in shipping laws, customer service trends, and billing regulations.

Problem Resolution:

- Handle escalated issues, resolve conflicts, and find solutions to challenges within the team or with customers.

- Implement preventive measures to address recurring problems and enhance overall service quality.

Training and Development:

- Conduct regular training sessions for the team to enhance their skills and knowledge.

- Support continuous learning and professional development opportunities for team members.

Performance Monitoring:

- Track and assess key performance indicators (KPIs) for shipping, customer service, and billing.

- Implement strategies to meet or exceed established performance targets.

REQUIREMENT:

- Candidate must possess a minimum Diploma and above.

- Required language(s): English – Read and written.

- At least 3 to 5 Years of working experience in the related field is required.

- Hardworking and independent.

- Team player and able to multi-task.

- With SAP experience.

- All times compliance to the safety and security protocol/SOP of Omni All In (Singapore) Pte. Ltd.

Optional:

- Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).

- Computer Literate – Proficiency in Microsoft Office e.g., Excel, etc.

- WMS, ORACLE (In-house Training provided)

Who we are

PIF Capital is a Small Medium Enterprise (SME) focused consultancy firm, which has a singular aim to help SMEs across every sectors and globally, to fast track their companies’ growth leveraging on the know-how and execution of Capital mechanism. We wanted to develop not only convectional but Capital Entrepreneurs. We are creating a vibrant Asia Capital Community with our membership program and via our curated events, whereby we openly and generously share to proliferate the ‘’power’’ of capital. Through our deep understanding of the pain points of SMEs, we tailor-make our consultancy program to hand hold aspiring SMEs to prepare them for their exciting corporatization journey toward public listing (IPO) and beyond. We are expanding rapidly and we look forward to having aspiring personnel to be part of our growing strong team.

Our Vision is be Asia’s Silicon Valley.

Our Mission is to develop A+ Companies & Capital Entrepreneurs.

Event and Community Manager

The Event and Community Manager will consistently deliver exceptional service to our client through excellent operational, community management and logistical facilities management. The role requires strong operational understanding and practical experience in event logistics and venue management. As the lead for event management, you will need to keep the new attendees and existing clients engaged weekly with content. You must be comfortable in the front line and strike a conversation with clients. An extroverted attitude is a must.

This role will report directly into the Head of Branding and Marketing.

Responsibilities:

• Involved in event planning, coordinating & management
• Responsible for ensuring smooth execution and operations on site during events
• Compile post event reports
• Assist in preparation of proposals, research and presentations with design team
• Manage logistics, resources, and suppliers for events.
• Involved in basic setup and dismantling of event
• Maintain relationship with existing customers and grow the community
• Build new business opportunities

Requirements:

• Good interpersonal, verbal and written communication skills (Chinese preferred for overseas event)
• Able to multi-task at work
• Strong team player
• Proficiency in Microsoft Office Tools - Word, Excel, PowerPoint, Adobe photoshop and illustrator would be advantageous.
• May be required to work beyond normal working hours / weekends.
• Minimum 3 years of relevant experience in event management or marketing communications
• Prior experience in an event or PR agency setting will be preferred

What Do We Offer

PIF Capital is a family-oriented company with a friendly, fun, exciting and entrepreneurial environment that offers you with the opportunity to growth your skills and talent effectively as we believe in investing in our talents.

We offer you a very comprehensive hands-on training on operational skills, leadership as well as entrepreneurship. We offer you the opportunity to learn and gain a valuable insights about the unique IPO industry. Immediate commencement will be a great advantage!

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

• Responsible for the management of facilities related services & operational readiness of SBST’s premises.
• Manage relationships with key stakeholders to ensure operational standards are maintained.
• Manage and guide bus infrastructure officer in providing efficient facilities and project management.
• Manage and execute M&E projects within the organization i.e. Retrofitting of existing premises, fitting out of spaces, implementation of sustainability related initiatives.
• Supervise and guide a team of term contractors on daily facilities management operations.
• Assess, plan and implement operational processes to enhance operational efficiency and effectiveness.
• Liaise with government agencies and statutory boards on regular audits, project management & development and other facilities related issues.
• Oversee the performance of outsourced maintenance team and ensure good maintenance standards rendered in accordance with KPIs set by relevant government agencies and statutory boards.
• Liaise with internal users on all facilities related issues.
• Co-ordination of project works such as upgrading of critical systems & equipment, renovation & retrofitting works, replacement of system infrastructure and improvement initiatives to existing premises.
• Provide technical advisory and support in relation to bus infrastructure issues.
• Good knowledge of government procurement procedures, building & statutory regulations and requirements.
• Ensure prompt service recovery for any breakdown of critical equipment and systems to minimize disruption to primary bus operations.
• Assist in emergency preparedness of activities in support of bus operation requirements.
• Management of technical & service contracts and tender documentations.
• Management of all lease & licence agreements with relevant parties.
• Plan, formulate and manage operating and capital budgets.
• Plan, formulate and execute ISO 55001 Asset Management plans for the organization.
• Compile, collate and analyze operational data and reports for regular operational meetings and updates.
• Put up recommendation and review of proposals for facilities related project works.
• Assist with any additional duties as required.

Requirements:

• Degree in Electrical Engineering with a minimum of 8 years relevant working experience.
• Good communication, interpersonal and organizational skills.
• Strong written and verbal communication skills. Able to conduct professional presentations.
• Sound knowledge of Building and M&E systems.
• SCEM, FSM & GMFM certification will be an added advantage.

(We regret that only shortlisted candidates will be notified.)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Responsibilities

• Lead and manage the day-to-day operations of Volvo After-Sales Bus Workshop.
• Monitor warranty campaigns and service bus workshop team at various bus depots.
• Ensure all returned-to-depot buses are repaired safely with minimum downtime and good quality workmanship.
• Point-of-contact with Volvo technical team to reduce downtime for buses & troubleshooting work.
• Manage all campaigns to ensure completion on time.
• Daily compilation of field visit reports and systematic documentation & collection of warranty used parts from bus workshop & bus depots.
• Responsible for P&L reporting, annual budgeting, planning and KPI tracking
• Prepare returned-to-depot buses daily and monthly reports
• Increase sales revenue by new business growth & profitable service contracts with external fleets
• Prepare quotations and sales invoices for customers
• Drive workshop business operations, materials and overall costs reductions
• Lead improvement works of workshop or special projects assigned
• Perform 6S and housekeeping of bus workshop & depots
• Ensure bus workshop & depot staff discipline and safety compliance.
• Uphold the work culture that promotes good work attitude and teamwork, and conduct regular performance review with staff to ensure company's objectives are met.
• Meeting with both external and internal stakeholders on workshop matters.

Requirements

• Recognized degree in Mechanical Engineering or its equivalent with 5 years of relevant working experience
• Good leadership, high integrity and interpersonal communication skills
• Data-integrity with analytical and problem solving skills
• Warranty and campaign administration experience
• Process-driven with good business acumen
• Able to work in a dynamic, lean organization and delight customers with Volvo service quality
• Strong written and presentation skills
• Team player, results oriented and self-driven

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

1. Role Description:

As a Business Development Manager, you will be responsible for driving business growth, identifying new opportunities, and fostering strong relationships with clients. You will play a pivotal role in developing and implementing strategic initiatives to expand the company's market presence and achieve revenue targets.

2. Specific Responsibilities:

• Comprehensive knowledge of the road freight transport industry, including its structure, trends, and challenges.

• Understanding the competitive landscape, key players, and market dynamics in the transportation sector.

• Analyzing market trends, customer demands, and geographical considerations influencing road transport.

• Identifying niche markets, untapped regions, or specific industries with high transportation needs.

• Recognizing regulatory changes, technological advancements, and their impact on the industry.

• Establishing and nurturing relationships with existing and potential clients in freight transport.

• Conducting market research to understand client needs, preferences, and pain points in logistics.

• Developing tailored sales strategies to attract and retain clients, focusing on value-added services.

• Collaborating with the sales team to generate leads, pitch services, and negotiate contracts.

• Customizing solutions to meet specific client requirements, emphasizing reliability and efficiency.

• Providing excellent customer service, addressing inquiries, and ensuring client satisfaction.

• Identifying and pursuing new business opportunities for expanding the client base in road transport.

• Creating innovative approaches for penetrating new markets or industries that require transportation services.

• Formulating strategies for entering unexplored geographical areas or targeting specific demographics.

• Leveraging networking opportunities, industry events, and trade shows to generate leads and partnerships.

• Conducting targeted marketing campaigns or promotional activities to attract potential clients.

• Analyzing data to prioritize potential prospects and allocate resources effectively.

• Establishing strategic partnerships with key stakeholders, suppliers, and complementary service providers in the transportation industry.

• Collaborating with logistics partners, carriers, or warehouses to offer comprehensive solutions.

• Negotiating mutually beneficial agreements, joint ventures, or collaborations to expand service offerings.

• Building alliances with industry associations, regulatory bodies, or governmental organizations.

• Developing long-term relationships and alliances to enhance the company's market position.

• Evaluating and fostering partnerships that add value to the business and improve service capabilities.

• Identifying opportunities for service innovation or differentiation in the road transport sector.

• Developing innovative solutions or service packages that cater to evolving customer needs.

• Integrating technology and digitization to streamline processes, enhance efficiency, and improve customer experience.

• Conducting feasibility studies for new service offerings or technological integrations.

• Staying updated with industry trends, emerging technologies, and best practices for service enhancements.

• Collaborating with internal teams to implement new solutions and align them with client requirements.

• Developing growth strategies aligned with business objectives to expand market share in road transport.

• Evaluating potential mergers, acquisitions, or strategic alliances for business expansion.

• Identifying investment opportunities in infrastructure, fleet expansion, or technology upgrades.

• Planning and executing geographical expansion strategies based on market analysis.

• Creating a roadmap for sustainable growth and scalability while maximizing profitability.

• Continuously reviewing and adapting strategies based on market shifts and business performance indicators.

3. Competencies:
1. Industry Understanding and Market Analysis

2. Client Relationship Management and Sales Strategies

3. New Business Development and Market Penetration

4. Strategic Partnerships and Alliances

5. Innovative Solutions and Service Development

6. Market Expansion and Growth Strategies

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3800

· To attend meeting and handle feedbacks from client, and report to the management;

· Required overtime as and when required;

· Possess at least class 3 driving license;

· Required to work on Sunday;

· To arrange logistic for site operations;

· Managing the workflow of employees, creating team schedules and delegating tasks;

· Assessing the work performance of their employees and identifying areas that need improvement;

· Ensuring that business goals, deadlines and performance standards are met;

· Setting goals for workers and making sure they comply with the company’s plans;

· Communicates with customer on operations and service issues;

· Highlight to Operations Manager for any irregularity;

· Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports;

· Supervises and monitors employees’ performance to ensure standard practices and proper care of using the equipment, materials and supplies;

· Provide training to staffs;

ROTEC SINGAPORE PTE LTD

Service professional who is looking to grow your career in Field Servicing. You will be based in Singapore and be responsible for commissioning, maintenance and troubleshooting of balancing & moment weighing equipment at our customers’ sites.

Responsibilities in this role:

· Perform on-site installation, calibration, repair, and preventative maintenance.

· Provide technical assistance and other duties assigned by supervisor/engineer.

· Complete required documentation for service activities such as field service, in house balancing, repairs, and calibration reports in a timely manner.

· Follow all company’s field/calibration procedures and protocols diligently.

· Communicate with relevant departments to resolve technical issues and take responsibility for completing all follow-up actions required.

· Carry out in-house demonstration and balancing jobs/samples for customers

· Ensure all in-field activities are carried out safely and following company Environmental Health & Safety (EHS) guidelines and procedures.

Requirements for this role:

· A proven track record of working in a Field Service position plus ability to troubleshoot, test, repair, and service industrial equipment.

· Able to interpret maintenance manuals, schematics, and wiring diagrams.

· Knowledge of PLC & automation will be an added advantage

· Competent in MS Office suite.

· Good written and verbal English skills.

· Ability to work and communicate with multicultural partners.

· Willing to travel within Asia, especially to Johor.

· Able to work independently, keen to learn new skills and be a team player.

· Must possess a valid class 2 and/or 3 driving licenses

We regret to inform that only shortlisted candidates would be notified.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

THE POSITION

We are seeking an exceptional individual for the exciting position of Project Manager, Fundraiser (six to eight month contract position). Reporting to the General Manager, you will work closely with the Relationship Manager and Business Development Manager to ensure the success of our annual fundraiser - PangsGiving.

KEY RESPONSIBILITIES

• Lead the planning phase of our annual fundraiser – PangsGiving.
• Provide strategy and negotiation guidance on donor and sponsor management, including attending meetings with sponsors, development of proposals and drafting of communication plans for donors.
• Conduct weekly work-in-progress meetings with the fundraising team ensuring that financial targets, marketing and operational timelines are met.
• Provide guidance on the marketing of the fundraiser to donors and internal database to ensure interest and participation in the event.
• Track the budget effectively to ensure financial viability for operational costs.
• Provide expert advice on charitable giving and fundraising policies and guidelines, staying abreast of sector standards and best practices.
• Lead in the seamless execution of the fundraiser on the event day.
• Provide inputs on creating a post event report and newsletter for donors and sponsors.

REQUIREMENTS

• The ideal candidate will have at least three (3) years of experience in fundraising, hospitality or project and events management.
• A track record of business development, partnership, sponsorship, and fundraising for events.
• Employment experience in the performing arts, charity, or not-for-profit environments is a plus.

CORE COMPETENCIES AND PERFORMANCE ATTRIBUTES

• Strong project management, multitasking, and decision-making skills
• Excellent interpersonal and networking skills
• Polished written and verbal communication skills
• Highly self-motivated, goal-oriented, dynamic, and accountable
• Creative and resourceful problem solver
• Persuasive communicator and negotiator

· Assist logistics process for the development of new products, inventory maintenance, manufacturing, shipment and delivery, and returns on products.

· Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.

· Build relationships within the company and with external parties, such as suppliers or distributors.

· Read and comprehend legal documents, such as contracts or import/export agreements.

· Understanding of principles of accounting and finance.

· Collaborate with others from diverse backgrounds in order to identify problems and find solutions.

· Train and mentor employees, including reinforcement of safety guidelines.

· Report accidents and injuries and ensure proper treatment protocols are met.

· Create supply chain management strategies that increase efficiency and speed.

· Collaborate with other departments to close operational gaps.

· Balance safety, cost management and business growth then prepare and submit reports.

· Optimize warehouse functions.

Handle communications and negotiations with suppliers

Job Highlights

· Excellent Exposure and career path in the AI Robotics industry

· Work with an ambitious team of professionals

· Attractive Remuneration Package

Job Responsibilities

· Build up and lead a local service and support team of SQD SG for providing after-sales support services for projects

· Manage logistics, demand planning and equipment procurement for after-sales support services

· Check and monitor all repair and maintenance works of robots are carried in good quality and compiled with standards and specifications required by authorities and clients

· Prepare defect lists of robotic repair and maintenance works and ensure the defect rectification is appropriately carried out by the service and support team

· Work closely with SQD HK Technical Team to provide efficiency, quality and timeliness of delivery

Requirements

· Bachelor’s degree in technical and engineering-related disciplines

· Minimum ten years of relevant experience in the construction or technical industry, in which 3-5 years are gained at supervisory level

· Proficiency in both written and spoken English and Chinese

· Strong analytical, customer-oriented, excellent communication skills

· Strong leadership skills with experience in leading and mentoring a team

· Organisational and multi-tasking ability when working in a fast-paced environment

Job Highlights

· Excellent Exposure and career path in the AI Robotics industry

· Work with an ambitious team of professionals

· Attractive Remuneration Package

Job Responsibilities

· Assist senior management in formulating and implementing business strategies that drive SQD SG’s growth and success.

· Identify and forge strategic partnerships with businesses, organisations and industry players in AI and robotic technology.

· Develop and execute sales strategies to achieve revenue targets and business objectives.

· Conduct market research and analysis to identify areas for AI and robotics development recommendations.

· Engage and liaise with stakeholders and relevant parties to executive business plans and ensure effective execution of initiatives.

· Prepare and deliver persuasive presentations and proposals to potential clients, showing the value proposition of SQD SG’s AI and robotic technology.

· Build and maintain a robust and long-lasting relationship with new and existing partners, clients and key stakeholders

Requirements

· Bachelor's degree in business administration, Sales, Marketing and Building /Engineering or related field

· With at least ten years of experience in a business managerial role; prior experience in Construction, Property Management or Engineering industry is preferred.

· Good understanding of Singapore’s economy, trade and business arena covering key industries and markets, as well as opportunities and challenges of SMEs

Proficiency in both written and spoken English and Chinese

Job Description

1. To support customer site for TP probe cards on the following:

- Card repairs

- Pin replacement if possible

- Advise customer on technical details for evaluations / improvements etc

2. Liaise with HQ Italy for any issues / technical documents / evaluations / follow up

3. Work with HQ vertical repair team for cards send back to Singapore

4. Report / trackers update for internal and customer

5. Support overseas sites if necessary

Requirements

Education: Diploma and above

Language: English

Working Experience: At least 2 years’ experience in Electrical Wafer Sort / Final Test Testing

Skills: 1. Troubleshooting & Isolation of problems

2. Able to read PCB schematics

Commencement Date: As soon as possible

· Create a safe working environment for employees by putting in place safety measures to prevent accident and complications that may arise during work. Also provide safety gear to employees for protection in the event of accidents

· Supervise activities of workers to ensure that they are hands-on in order to promote hard-work, which is needed for successful deliveries and completion of production tasks to meet clients’ demands and deadlines

· Inspect goods to be delivered to ensure that they are in the right quantity and quality. Supervise the loading of such goods into vehicles for delivery

· Liaise with transportation companies to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise

· Give vivid directions and guidelines to shipping agents about nature of goods and delivery locations, and maintain communication with them to ensure that goods are not damaged on transit

· Prepare invoice for orders and deliveries as part of record keeping measures and evidence of transaction

· Help in recruiting competent and hardworking workers to carryout daily operations at the organization and put them through in discharging their duties

· Ensure that workers adhere to industry standards in dealing with clients, to promote rule of law and avoid practices such as smuggling and overloading to avoid accidents which could lead to loss of lives and properties

· Assign different responsibilities to workers to fasten the job and promote specialization and accountability. This way, non hardworking workers can easily be identified

Keep records of all shipping activities, documenting procedures, guidelines, and changes in procedures for reference purposes

• Developing a project plan and managing the schedule, budget, and team members’ time sheets to ensure completion of the project within the specified time frame
• Communicating with clients and stakeholders to ensure they are aware of project status and any potential problems or delays
• Ensuring compliance with all laws, regulations, and best practices for safety and environmental concerns
• Managing procurement activities, including ordering raw materials and equipment, arranging for shipping and delivery schedules, and negotiating prices with vendors
• Conducting feasibility studies to assess business opportunities and make recommendations regarding strategy or implementation plans
• Coordinating with suppliers and subcontractors to ensure that materials are available when needed and that tasks are completed on time and within budget
• Managing the day-to-day operations of a project including hiring personnel, purchasing materials and supplies, monitoring budgets, and ensuring compliance with governmental regulations

Overseeing the project closeout process to ensure that all documentation is complete.

Job Highlights

· Excellent Exposure and career path in the AI Robotics industry

· Work with an ambitious team of professionals.

· Attractive Remuneration Package

Job Responsibilities

· Be responsible for all aspects of service delivery, from planning, budgeting, policy setting, execution, service level and quality.

· Build up and lead a team of robotic operators to provide services in construction or facility management sites.

· Coordinate clients, internal departments and third parties/ vendors for the flawless execution of projects.

· Identify and acquire the best available technical resources to resolve problems and issues, escalate as required, and promptly inform stakeholders.

· Develop and maintain technical documentation, including technical reports, system specifications, user manuals, technical support guides, and technical project deliverables!

· Plan and conduct regular checking, vetting, inspections, and training within SQD SG to maintain and improve project safety and quality.

· Review technical skills and standards of both SQD SG operators and technical teams for the required training of operators and technical staff to enhance service standards.

· Perform a periodical audit on quality-of-service delivery and make recommendations for improvement.

· Work closely with SQD HK Service Team to perform high-standard robotic services

Requirements

· Bachelor’s degree in building/construction management or related field

· Minimum ten years of relevant experience in the industry, in which 3-5 years are gained at the supervisory level.

· Project experiences at sizable high-end construction companies or commercial properties in Singapore are highly preferred.

· Well-versed with the latest relevant building regulations and ordinances, as well as the best technical practices in the construction and property industry

· Strong knowledge of learning principles, training design and adult learning methodologies

· Proven track record in developing and delivering engaging training programs.

· Proficiency in both written and spoken English and Chinese

· Relevant chartership in professional institutions is an advantage.

· Excellent project management and organisational skills, with the ability to prioritize and manage multiple initiatives simultaneously

Responsibities

• Support the activities of special needs students and/or child in the Centre.
• Support and supervise the student's activities in the Centre and engage them actively during the SCC operating hours.
• Assist to upkeep and maintain the SCC facility.
• Support and work with the Centre Supervisor for the smooth operations of the Centre
• Assist the Supervisor and management in meeting the student enrolment targets and profit goals.
• Support and help the children in their SPED academic, social, personal hygiene, music, art and motor skills to promote the students’ physical, mental and social development.
• Assist and work with the Supervisor to upkeep and maintain the facility.
• Conduct weekly inspection on the premise and ensure that that it is compliance with existing APSN/regulatory (MSF) requirements
• Assist and recommend instructional materials and teaching aids needed to facilitate the teaching of our students
• Ensure that food are administer to the students in accordance to proper food handling and hygiene practice in accordance to HACCP requirements.
• Work with the Centre Supervisor and ensure the safety and well-being of each individual child.
• Observe children to detect signs of ill health or emotional disturbance and to evaluate progress.
• Maintain an appropriate atmosphere of safety, learning, and fun.
• Assist the Centre Supervisor on student enrolment, expense, manpower, operations and etc.
• Engage the children under the Centre care and perform classroom-teaching duties in accordance to the curriculum developed by APSN
• Supervise the student’s activities in the Centre and engage them actively.
• Work with the Centre Supervisor and reporting to school leaders on SCC matters, according to the requirements of Ministry of Education.
• Work with parents/teaching staff regarding student behavioral or learning problems, and recommends methods of modifying inappropriate behaviour and encouraging learning experiences.

Requirements

• Min Diploma with 1-3 years of relevant working experience in the social service sector. Entry level candidates are welcome to apply.
• Preferably candidate with Diploma in community and social services (or any other equivalent or higher certification)
• Applicants with WSQ certification is of an added advantage (WSQ Introductory Student Care Centre)
• Certification in First Aid (CPR & AED) and WSQ Basic Food Hygiene is of an added advantage
• Good communication and interpersonal skills.
• An innovative team player that is dynamic, self-motivated, pro-active, and mature

COMPANY DESCRIPTION

Who we are

If youre passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapores largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India, Malaysia and Indonesia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What its like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. Were privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asias top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees were a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You dont need to have MICE experience to work with us. Were looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Responsible for the planning, development, and implementation of company owned sales online platform.
• Collaborate with internal and external stakeholders, partners and vendors for the operations of the E-Commerce platform web development, order fulfilment, pricing management.
• Working with fulfilment teams to ensure seamless customer experience and ensuring smooth operational flow.
• Management of marketing platforms such as Adobe Experience Manager and Salesforce Marketing Cloud.
• Collaborate with marketing team to create marketing strategy that increases sales by driving more traffic and conversion via online channels.
• Build personalisation strategies to enhance customer loyalty and retention.
• Working with marketing team and media agency to develop impactful campaigns, including tracking, monitoring, and evaluating campaign performance by using data-driven insights.

• At least 5 - 8 years of working experience in E-Commerce Channel Management, Marketing or other related experience.
• Hands-on experience with Adobe Experience Manager and Adobe Commerce (Magento).
• Preferable if familiar with Salesforce & Ungerboeck and/or other similar CRM and Event and Venue Management software.
• Strong MarTech and E-Commerce marketing capabilities such as proficiency in Adobe, SEO would be preferred.
• Strong analytical skills and data-driven mindset, ROI driven.
• Strong project management skills and ability to manage deadlines.
• Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required.
• Location: Expo

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

Job Description:

• Answering telephone inquiries and assisting clients.
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product.
• Using diagnostic tools to identify issues and evaluating the available information.
• Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts.
• Servicing of commercial washer and dryer
• Promoting the company's services
• Maintaining your technical and mechanical skills.

Requirements:

• An associate's degree or technical certification in the industry.
• The ability to work independently.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.

Francis Ong Guo Jun

EA Lic: 22C1279 / R23117963

• Developing a project plan and managing the schedule, budget, and team members’ time sheets to ensure completion of the project within the specified time frame
• Communicating with clients and stakeholders to ensure they are aware of project status and any potential problems or delays
• Ensuring compliance with all laws, regulations, and best practices for safety and environmental concerns
• Managing procurement activities, including ordering raw materials and equipment, arranging for shipping and delivery schedules, and negotiating prices with vendors
• Conducting feasibility studies to assess business opportunities and make recommendations regarding strategy or implementation plans
• Coordinating with suppliers and subcontractors to ensure that materials are available when needed and that tasks are completed on time and within budget
• Managing the day-to-day operations of a project including hiring personnel, purchasing materials and supplies, monitoring budgets, and ensuring compliance with governmental regulations

Overseeing the project closeout process to ensure that all documentation is complete.