• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Main Job Tasks & Responsibilities

1) Lead and spearhead the operation and execution of project from inception development Phase to manufacturing start up to site installation to completion of project.

2) Lead the project and facilitate coordination with client, architect, consultant and NSC.

3) Monitor the site progress with site manager/coordinator/supervisor

4) Develop project schedule

5) Attend site meeting or progress meeting with client/architect/designer/consultant together with site project team.

6) Handles all correspondences/documentation and prepare reports(emails, site progress report weekly update project schedule, etc.)

7) Monitor and manage approved project budget by management and provide value engineering to work scope and materials

8. Manage and resolve design and technical issues with site manager/coordinator/supervisor/Factory manager.

9) Plan and schedule project timelines

10) Implement and manage project changes and interventions to achieve project outputs

11) Provide direction and support to project team

12) Quality assurance

13) Constantly monitor and report on progress of the project to management

14) Present reports defining project progress, problems and solutions (submit weekly site progress report to management)

15) Monitor and manage rectification works.

16) To establish progressive and finalized final claim to clients for each completed projects

17) To participate in ad-hoc projects and other duties when required

18) To evaluate and approve sub-contractors/suppliers claim and recommend appropriate payments

19) Attend company's weekly and fortnightly meetings

Requirements:

1) Experience in ID projects
2) Knowledge of both theoretical and practical aspects of architectural, building and mechanical and electrical works
3) Proven experience in managing site work and managing a project team
4) Proven experience in people management and problem solving skills

5) Able to work with long hours, weekend and public holiday

Interior designers plan and organise the design of commercial and domestic interiors. Projects may take place in a range of settings, including:

• office spaces and industrial premises;
• retail locations,
• educational institutions and statutory boards,
• residential developments
• able to work on weekend and long hours

A. Overall Purpose Of The Job

The incumbent is responsible for developing and driving new businesses as well as account extension businesses of existing clients within the Assigned Segments, from lead generation through to close.

Main responsibility is to aggressively drive new and account extension businesses for the Singapore market through the development of sales strategies and tactical execution of action plans in order to meet the monthly, quarterly, and yearly allocated sales targets.

Incumbent will be part of the Singapore Sales & Marketing team and is required to ensure alignment of Sales strategies within the Singapore market. This is achieved through the direction of Managing Director Singapore & Middle East in conjunction with Sales activities, campaigns, and strategies in accordance with the International SOS Group Sales leadership team.

B. Key Responsibilities

a. Sales Targets and Strategies Execution

(i) Develop and execute activities that will enable the achievement of the assigned sales targets

· To achieve the assigned sales targets on a monthly, quarterly, and yearly basis.

· To prepare actions plans and schedules to identify specific targets and/or opportunities within the assigned sales verticals.

· To ensure the required number of sales calls/visits to prospects and existing clients are achieved.

· To work with Head of Marketing and Communications, Singapore to ensure consistent lead generation. To qualify and follow up on the leads and/or referrals resulting from field activities.

(ii) Plan strategies, jointly with Managing Director Singapore & Middle East and Head of Account Management & Partnerships, that support the achievement of assigned sales targets

· To identify business opportunities via prospect development and/or evaluating the changes within the market environment.

· To analyzedata of existing clients and determine the appropriate sales approaches to enable account extension and up-selling of additional services/solutions.

· To review and develop strategies with regards to the verticals and/or initiatives that has been assigned.

· To provide timely sales pipelines updates when required and with the ability to accurately project the estimated close won period of the identified opportunities.

b. Clients & Prospects Engagement

(i) Focus on client centricity

· To maintain and enhance client relationship by providing support, information, guidance and following up on required sales activities whenever is appropriate.

· To cultivate effective business relationships with identified economic buyers, influencers, technical buyers, and buyers to ensure buy-in of solutions.

· To ensure prompt response to clients and prospects queries, ensuring the correct expertise, knowledge and personnel are involved in the response.

(ii) Ability to develop opportunities

· To participate in relevant sales and/or marketing events as deemed required by Managing Director Singapore & Middle East.

· To identify and attend trade meetings, industry conventions and networking events hosted by business associations so as to network and obtain sales leads.

c. Sales Administration & Support

(i) Strong focus on administration

· To provide support to Client Services team to ensure client related documentation, invoicing and entries within relevant systems are being managed accordingly.

· To support Finance team to ensure working capital targets for the assigned clients are being well managed according to the assigned Finance targets.

· To ensure the accurate and timely updating of sales related details, information and sales calls/visits made within the existing systems (e.g. SalesForce.com).

· To adhere to the required sales processes, procedures, and protocols.

(ii) Collaborate with relevant teams

· To work with Commercial Services team to develop competitive pricing that will enable the winning of the opportunities that has been targeted.

· To work with other relevant teams whilst pursing opportunities with existing clients and/or prospects (e.g. Medical and Security team, Operations team, Assistance Centre team etc.).

· To liaise and work with Singapore team members as well as relevant Group and other countries functions on all sales related activities.

(iii) Pursue opportunities to improve

· Maintains professional and technical knowledge by attending internal and/or external education workshops, trainings, briefing sessions and/or external events as arranged by the Managing Director Singapore & Middle East.

· Display keen interest in participating in the scheduled Sales & Marketing meetings.

C. Job Profile

Required Skills, Knowledge and Competencies

· Strong consultative selling and/or value selling business knowledge, preferably within the Corporate, Government and/or Education verticals.

· Result oriented, displaying high passion, drive and motivation so as to achieve the assigned sales targets and Key Performance Indicators (KPIs). Ability to identify what to do when performance deviates from plan and execute corrective measures.

· Strong analytical, problem and decision making capabilities. Able to analyze the information in a given situation and recommend the best course of action.

· A self-starter who is able to work with minimum direction whilst possessing both the desire and ability to develop constructive ideas to react to the ever changing business environment.

· Exceptional written and verbal communication skills. Able to communicate and deliver client presentation with ease and flair.

· Persuasive, articulate and able to work with and influence people of different nationalities, personalities and across all levels.

· Display good cross functional skills, with the ability to collaborate and communicate effectively within a demanding and culturally diverse matrix organisation.

· Stress tolerance, able to do the job/task with minimal anxiety level.

· Hardworking, persistent and a dependable team player.

Required Work Experience

· At least 5 years in a sales representative role.

· Proven track record in business development and account management activities, selling complex B2B solutions to multinational companies in a fast moving and global 24/7 environment.

Required Qualifications

· Bachelor’s Degree, Business and Marketing majors preferred.

Travel / Rotation Requirements

· Singapore based, with occasional travels within Asia, depending on business requirements.

Responsibilities

• Support Production system of LifeAsia and Integral Group

• Program enhancements/developments related to Life Asia and/or group 400 system

• Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself

• Liaise with Web Application Team on Front-end applications on inter-related projects

• Perform system analysis, design and system unit/integration testing

• Prepare/update Technical Specifications and end user system job instructions documents

• Liaise with external parties pertaining to system collaboration and system testing

• Observe, maintain and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set

• Ensure quality deliverables, documentation and reporting for work assigned and performed

• Sound experience in Life Insurance industry

• At least 5 years hands-on coding experience in SMART 400 on AS400

• Knowledge of both Life-400 and Group-400 will be an added advantage

· Guiding the organization’s activities

· Identifying opportunities to improve a business’ policies or objectives

· Ensuring a company is operating securely and effectively

· Preparing and reviewing operational reports

· Leading and/or participating in meetings

· Assisting managers in compiling annual budget information and reports

· Maintaining all policies and procedures manuals

· Hiring and training administrative staff

· Delegating tasks to administrative assistants

· Creating personnel folders for new hires

· Monitoring and projecting staffing needs

· Overseeing department budget planning and development

· Managing and maintaining all department databases

· Performing clerical accounting and general office duties as needed

· Developing strong relationships with cross-functional teams and departments

· Able to work with long hours, weekend and public holiday

Responsibility:

• Build overall Release plan
• Coordinate releases with various stakeholder teams (e.g infra, security etc) for the release dates
• Approve Release plan
• Change access board (“CAB”) approval
• Go / No decision facilitation
• Coordinate deployment into production with AMS release management
• Coordinate with relevant teams to ensure release changes are merged into other in flight code branches
• Configuration and version management of the releases
• Coordinate handover of release to AMS and release closure

Required Exp:

• 10+ Years including 5+ years in Telecom BSS domain
• Release Management– especially with CPQ, OM, Catalog, CRM, Marketing Management, Channels - Lead to Order, Order to Activate etc.

Required Skills:

• Delivery/Release management experience,
• Knowledge of CD/CI
• Experience in working with DevOps and Agile methodologies
• Team management skills
• Good understanding of application infrastructure, system architecture, and operating system

Job Responsibilities

1. Responsible for the work and activities related to installation, service, and maintenance of all Connectivity/Satellite Systems (Starlink, VSAT, FBB, Iridium and etc), IT Network Hardware/software installation, Firewall configuration, Installation and Maintenance of CCTV in ship.

2. Complete network setup in vessel which includes network formation, identification and segregation of vessel network as per customer requirement.

3. Assist coordination team with work orders and vessel schedules, including liaising with vessel agents prior to attendance.

4. Creating detailed documentation from installations, services, and maintenances for tasks assigned.

5. Responsible for completion of tasks on time with respect to agreed scope of work.

6. Work individually in field with the correct tools and approved spares as required.

7. Cooperate with internal departments to solve technical and operational issues, coordinate closely with Support and project management team.

8. Testing and repairing of Satcom equipment’s, Configuration of IT equipment’s (i.e Computers, Servers, Firewall, WAP and Switches) in warehouse as per client’s requirement when there is no vessel attendance.

9. Provide remote support to solve vessel connectivity and IT related issues when there is no vessel attendance.

10. Adhere to all safety regulations and maintain required PPE in workplace.

Educational and skills

1. Education in IT & Telecommunications (Diploma, bachelor’s degree or similar)

2. CCNA and other network related courses is an advantage.

3. IT Knowledge is a must, minimum understanding on computer server, configuration, network infrastructure and administration.

4. Experience in the vessel IT, marine electronics and communication equipment’s installations on yachts, commercial vessels, or any offshore installation is an advantage.

5. Strong understanding of concepts and protocols, such as TCP/IP, DNS, VPN and DHCP

6. Good Knowledge of Firewall, Router and Switches configuration and maintenance.

7. Working knowledge of computer hardware and software.

8. Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.

9. Demonstrated technical knowledge and strong troubleshooting skills.

10. Physically fit to work in maritime environments. Must be able to lift heavy equipment, work in height and climb into confined antenna spaces.

11. Support and communicate with customers in a professional manner.

12. Team player with ability to work independently in solving tasks.

13. Actively seek and share knowledge within the organization.

14. Flexible to perform other tasks outside the scope of main role.

15. Flexible to work and travel outstations varying schedules, including evening and weekends in short notice.

• Minimum diploma /degree education
• Minimum 5+ years relevan working experience in singapore
• coordinating the order and delivery of materials to job sites
• tracking company resource usage
• identifying project risks and proposing solutions
• dispatching subcontractors and equipment
• measuring and managing client satisfaction
• facilitating weekly operations meetings
• coordinating equipment maintenance
• keeping track of vendor pricing
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts

Roles & Responsibilities

• Responsible on the overall planning, deployment and scheduling, coordination and supervision of department.
• Ensure overall operation, housekeeping and adequate resources to enhance efficient function of the department
• Ensure prompt service with enthusiastic working attitude.
• Exercise authority in planning, deployment and scheduling, coordinating and supervision of the department.
• Develop risk management contingency plan in the operation of the department
• Implementing display guideline and planogram
• Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Role

• Teach French language to adults and children in group and individual classes
• Contribute to the development of new educational programmes
• Administrative duties related to teaching

Requirements:

• Fluent in French, written or oral. Level C2 is minimum.
• Familiar with French culture
• Degree in education preferred but not mandatory
• 1st experience in teaching or tutoring preferred
• Available for work Sat or Sun and weekdays evening preferred but not mandatory

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

About the Role

As part of the Global Program team the Ops SME compliments the group by specifically being responsible for providing warehouse operational expertise for the contract logistics business, across the globe. Engages, communicates, advocates good warehouse operations and process practices to the wider team.

• Empowered to provide operational solution decisions for the to-be process based on team input and own experience within the team workshops
• Operational input to process design, automation, business architects and IT team members
• Management of assigned operational document reviews to time
• Lead optimization of co-designed operational processes
• Support overall operational and business solution activity including processes, layout, material flow, storage/inventory management, planning and reporting activities
• Support document creation of specific solution in conjunction with global, regional and site owners
• Contribute to and/or facilitate requirements workshops as needed
• Define and own the global template solution operationally in line with industry BKM (Best Known Methods)
• Identify and manage risk to program objectives from operational perspective
• Communicate and drive ops process work packages with country implementation teams, ensuring aligned outputs

Qualifications

• Operational management experience across FMCG operations both forward and reverse including various technologies and system
• Ops Subject Matter Expert
• Develop and build virtual teams
• Able to articulate operational principles to the team
• Knowledge of a wide variety of operation types
• An understanding of different routes to market e.g., Retail, e-commerce etc.
• Effective communication and presentation
• Work well under pressure, and able to handle internal and customer demands effectively
• Analytical and logical approach
• Good and positive attitude
• Team player
• Flexible to travel for business trips
• Computer savvy with good working knowledge of business tools

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

A) Overall Purpose Of The Job

The position of Contracts Manager (International Hub) will provide advice, support and direction to the ANZ, H3S Middle East, Northern Europe and Singapore sales organisations in two key areas:

1) Commercial Contract Management, and

2) Strategic Pricing Support.

You will be required to champion best practice ensuring procedures are of a high standard, as well as developing and maintaining positive relationships with internal and external contacts. Dedication to performance against KPI’s is critical for success in this role.

B) Key Responsibilities

Responsible for providing advice and support in relation to commercial contracts (for example professional services agreements, data processing agreements, and non-disclosure agreements).

Whilst primary focus will be on contract management, the candidate will be expected to support pricing on a day to day basis. Candidate should expect this pricing support to make up 15% of day to day role.

The key responsibilities will include, but not limited to:

End to end Contract Management

• Coordinate with multiple stakeholders to ensure mitigation of risk whilst maximizing opportunities, in compliance with internal escalation guidelines;

• Negotiate with clients on a range of commercial contracts, including services agreements, NDA’s and Data Processing Agreements;

• Take ownership of complex non-standard agreements or client agreements;

• Contractual support for tender responses, working closely with the Bid Management Team to deliver competitive and compliant bids;

• Management of regional templates, localise and translate standard contract templates where applicable, and maintain these templates;

• Triage and prioritise requests for contracts, including supporting other team members on contractual matters;

• Providing advice and support on a broad range of contractual matters including data privacy;

• Actively participate in identifying best practices and supporting process improvement initiatives

• Ensure the use of Contract Lifecycle Management (CLM) tool (DocuSign CLM), including acting as local escalation point for CLM sales support;

• Provide training to the sales community and ongoing contract guidance relating to terms and conditions;

• Act within the regional regulatory environment, understand and comply with local legislation and group policy;

• Understand product business rules and ensure deviations are managed in accordance with the escalation guidelines.

Pricing

• Provide support and advice in the acquisition of new business and renewals by reviewing product mix opportunities, pricing and gross margin assumptions, utilization rates and client specific requirements and then, in partnership with various functions, deliver standard or develop non-standard offers to meet client’s needs, whilst conforming to group guidelines;

• Support the sales community in acquiring approved pricing as per product matrix, including the capture of deviation;

• Support complex pricing models for tender responses.

Other Duties

• Work with and support Manager as and when required.

C) Job Profile

Required Skills and Knowledge

· Capable of drafting contract terms and conditions in English

· Attention to detail, reviewing contracts for conformity to policies and identifying and assessing risks.

· High degree of independence, initiative and decisiveness;

· Great business judgement and commercially focused;

· Ability to prioritize in a fast-moving environment;

· Exceptional interpersonal and relationship-building skills;

· Flexible and able to succeed in a rapidly changing, fast-paced, deadline-driven environment with multiple priorities;

· Previous experience using Contract Lifecycle Management tools is desirable;

· SalesForce.com is an advantage but not a requirement.

Required Competencies

· Relating & Networking. Establishes good relationships with internal customers and staff; Builds wide and effective networks inside and outside the organisation; Relates well to people at all levels; Manages conflict;

· Communication. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarises or asks questions, when needed, to clarify information;

· Delivering results & meeting customer expectations. Focuses on internal customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals;

· Adapting & responding to change. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.

Required Work Experience

· Solid experience independently drafting and negotiating a variety of commercial contracts;

· Experience with data privacy;

· Pricing, sales, or finance experience is preferred but not a requirement (openness to learn is critical);

· Demonstrable commercial experience working directly with sales teams and business managers.

Required Qualifications

· Educated to a degree level, such as BA/LLB or equivalent.

Required Languages

· Fluent verbal and written English

Travel / Rotation Requirements

· Limited regional travel as required by the business (twice a year)

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.
• Perform any other duties to be assigned from time to time by superiors.

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Duty Manager

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

*Only shortlisted candidates will be notified.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Key Responsibilities

Finance & Accounting

· Smooth running of the Finance department, including book-keeping, financial administration and procurement functions

· Maintenance of full and accurate set of accounts, preparation of management, statutory and other reports as required by the Board and Management, or pursuant to applicable regulations

· Ensure that accounts and financial reports are in compliance with applicable accounting standards and guidelines, and internal standards and operating procedures

· Maintenance of all financial records

· Ensure that material assets of the Company are accounted for and properly safeguarded

Working Capital and Cash-Flow Management

· Proper management of receivables, payables and inventories

· Proper recording of donations, grants and sponsorships

· Monitoring cash-flow and ensuring adequate cash for current operations and expenses

Planning, Budgeting & Forecasting

· Assisting the CEO in the formulation of the Company’s Annual Operating Budgets / Plans and Strategic Plans

· Preparation of P&L, Balance Sheet and Cash-Flow forecasts and estimates, and updating the same with the latest information / developments

· Presenting such plans, budgets, forecasts and estimates to the Board and Management for approval

· Reconciling significant variances vs budgets or plans, comparing vs previous years, and highlighting significant variances and critical issues to the Treasurer, Audit Subcommittee and Exco

Corporate Governance

· Ensuring compliance with the Charities Act, Charities (IPC) Regulations, Societies Act, Code of Governance for Charities & IPCs, Charities Transparency Framework and any other applicable laws, regulations, notices or guidelines

· Timely compliance with all filing and reporting obligations under applicable laws and regulations, including filing of its Annual Returns and Governance Evaluation Checklist

· Ensuring that the Company’s programmes and activities are in compliance with all applicable laws and regulations, including ensuring the validity of all applicable licenses and permits.

· Dealing and communicating effectively with governmental and other authorities, statutory bodies and sector administrators

· Assist the Company with compliance with Personal Data Protection Act as well as other policies introduced by Charities Council or other government authorities from time to time

· Preparation of Minutes for Board Meetings

· Administration of the Annual General Meeting, including preparing Minutes of Meeting, sending out the Notice of AGM and accounting for Quorum.

Internal Controls

· Assist t with compliance with Personal Data Protection Act as well as other policies introduced by Charities Council or other government authorities from time to timepolicies and procedures

· Reporting to the Audit Committee and liaising with the Company’s external auditors and other parties conducing any examinations, investigations and similar processes, in a prompt, transparent and professional manner

Insurance etc.

· Ensuring adequate insurance coverage (i.e. all-risks insurance) in respect of the Company’s premises, Board and staff

· Assisting the CEO in liaising with the Landlord or Head Lessor on lease-related matters

Counterparty Monitoring

· Provide Support with on review of contracts, agreements and MOUs entered into by the Company, having regard to all financial obligations owed by the Company or owing to the Company

Fundraising Monitoring

Provide support with respect to:

· Administering cash collection processes (e.g. cash-over-counter; donation boxes; pledge bags and street collections), including ensuring that the Company’s KYC and AML processes are complied with (where applicable)

· Ensuring donor information confidentiality and ensuring compliance with all donor requests with respect to specific use of funds (to the extent approved by the CEO and Board)

· Monitoring and following up on donation pledges or commitments, and collections from fundraising activities (including by way of maintaining a catalogue of fundraising MOUs)

· Monitoring compliance with Collection of donor information Maintaining a register of all contracts, agreements and MOUs entered into by the Company, and monitoring all obligations owed by the Company or owing to the Company, including monitoring and following up on donation pledges or commitments, and collections from fundraising activities

General Matters

· Support the CEO and colleagues, when called upon, to ensure success of the Company’s events and activities

· Perform any other duties tasked by the CEO for the benefit of the Company.

Qualification & Experience

- Accountancy degree with a minimum of 6 years experience in accounting for IPC/charity organisations

- Hands-on and good team player

- Ability to handle and manage the Board

Job Description:

· Possess extensive experience in Life Insurance, Healthcare, Banking & Financial Services.

· Work closely with Product Managers, Technical Architects, and developers to understand complex products in the Wealth management and securities domains.

· Act as the Single Point of Contact for TCOE for all test-related matters.

· Manage a team of 10 testers, assigning tasks, providing guidance, and conducting performance reviews.

· Work extensively in Agile methodologies, utilizing tools such as Jira, Jama, and HP ALM.

· Hands-on experience with Selenium for automation testing.

· Develop relevant frameworks in Automation, including BDD with Cucumber, TestNG, and Page Object Model.

· Extensive experience in testing mobile applications (IOS, Android) and web applications.

Qualifications:

· Bachelor’s degree in Computer Science/Engineering or related field.

· Proven 9+ years of experience in software testing with a focus on automation.

· Strong expertise in wealth management, securities, and financial services.

· Manage resource allocation and testing budget to meet testing deadlines.

· Work on Automation frameworks using Selenium for web applications, maintaining the test suite and adding test scripts for Mobile and Web applications in each sprint using BDD cucumber framework.

Job Description & Requirements

1. Ensure projects are completed in time and within cost budget and is in accordance to the main con given schedule.

2. Develop & maintain a detailed project plan.

3. Make key organisation/commercial decisions for the project.

4. Prioritise project goals with other ongoing project.

5. Maintain good relationship with project team. Communicating with other key organisation representatives.

6. Record, manage and resolve project issues where necessary, including any variation works that will incur addition cost and time implication.

7. Monitor project progress and performance.

8. Manage consultant input within the project budget.

9. Report to the Project Director monthly on the work progress, project budget & progress claims.

10. Submit monthly progress claims to client.

11. Any other duties as assigned by Management from time to time.

Responsibilities

• Project Leadership & Management: Oversee end-to-end project lifecycle, from planning to execution, ensuring timely delivery and adherence to quality standards.
• Process Re-engineering: Conduct comprehensive business analysis to identify opportunities for operational enhancements and process optimization, lead process re-engineering efforts, and implement changes to streamline workflows.
• System Improvements: Collaborate with cross-functional teams to assess, recommend, and implement system upgrades or replacements to optimize banking operations.
• Stakeholder Management: Manage stakeholder expectations and effectively communicate project goals, progress, and outcomes to key stakeholders, fostering strong relationships with internal and external partners.
• Risk Management: Proactively identify and mitigate project risks, ensuring successful project delivery within scope, budget and schedule.
• Team Collaboration: Work closely with cross-functional teams to gather requirements, fostering a collaborative environment, providing leadership to achieve project objectives while ensuring alignment with business goals and regulatory standards.

Requirements

• Proven experience as a Project Manager and/or Business Analyst in the banking industry.
• Strong understanding of banking operations, regulatory requirements, and industry best practices.
• Demonstrated success in process re-engineering and implementing system improvements.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience in managing projects involving offshoring or shared service centers is highly desirable.
• Project management certification (PMP, PRINCE2) and business analysis certification (CBAP, PMI-PBA) are a plus.
• Ability to work independently and drive initiatives with minimal supervision.
• Preferred experience in loan or trade products within banking sector.
• Proficiency in Microsoft Excel Power Query for data analysis.
• Experience with Microsoft PowerBI for reporting and visualization.

Responsibilities

· Support Production system of Life Asia and Integral Group

· Program enhancements/developments related to Life Asia and/or group 400 system.

· Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself.

· Liaise with Web Application Team on Front-end applications on inter-related projects.

· Perform system analysis, design, and system unit/integration testing.

· Prepare/update Technical Specifications and end user system job instructions documents.

· Liaise with external parties pertaining to system collaboration and system testing.

· Observe, maintain, and comply with the KPIs, work instructions, guidelines, security controls, audit controls and governance set.

· Ensure quality deliverables, documentation and reporting for work assigned and performed.

· Sound experience in Life Insurance industry.

. At least 5 years hands-on coding experience in SMART 400 on AS400.

. Knowledge of both Life-400 and Group-400 will be an added advantage.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This regional role is responsible for Logistics Operations and Engineering projects within global customer management team. This role will support Regions and Countries for key Account Apple as applicable. This will include but not limited to Operations turnaround solutions, metrics/productivity controlling, process mapping, Lay-out designs, resource determinations/validations and other industrial engineering based activities. You will work closely with key stakeholders both internal and external to attain the project results and objective within the agreed timeframe.

• Responsible for managing assigned Re-engineering solution projects for Schenker’s existing and potential Customers / Operations within the country
• Mentor key operations and Industrial Engineering resources into development of continuous improvement/engineering activities for the generation of business improvement, productivity, service and/or profit maximization
• Institute standards in regards to the measurement and improvement of engineering tools within the key account and the region
• Engage with internal and external stakeholders to understand the requirements, communicate data requirements and methodology
• Responsible for project deliverables and presentation of results and recommendations to stakeholders
• Work on strategic imperatives to drive innovation & automation in key operations
• Engage in new business/ expansion opportunities
• Provide leadership & guidance to country Industrial Engineering resources assigned to the key account

Continuous operations improvement and re-engineering

• Analyze and document processes, workflows, position responsibilities and system flows in conjunction with physical supply chain, identify tactical recommendations
• Identify innovative opportunities that generate efficiencies, design new processes and direct pilot tests. Assess impact of designed processes, impact to warehouse design, technologies needed, impact to customer etc.
• Analyze contractual commitments, specifications, performance and other data to plan and develop logistics activities by using knowledge of industrial engineering, ergonomics, business practices & requirement

Infrastructure Design, Capacity and Productivity

• Review the current lay-out and perform warehouse re-design as needed taking into consideration of net impact
• Review appropriate storage types and methodologies
• Use variety of tools like AutoCAD, 3D modeling designs in CLASS, predict and/or improve logistics operations, warehouse lay-out and processes
• Conduct Time studies and work measurement analysis to determine the current productivity and cycle times
• Review the usage of appropriate MHE in relation to product specification, operations requirement and Lay-out
• Identify potential improvement opportunities and setting the productivity standards for the operations for ramp-up/ramp down scenario

Analysis and Support

• Conduct Financial impact (cost benefit) analysis for proposed initiatives, quantify savings projection and together with intangible benefits
• Assess the impact of changes and project against commercial offers to assess areas of further substantiation or profit improvement
• Support Operational Excellence/FLEX/Lean corporate initiatives and programs
• Offer support and advice to the Innovations team in the development of standardized solutions/tools to support general Logistics/Industrial Engineering programs
• Apply, implement and train staff on the use and interpretation of such tools/methodologies

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Then please click the apply button above. You’ll be redirected to our Careers Portal where you’ll be able to submit your application.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

- Business development from hypothesis testing to actual business

- Build software service of battery analysis technology and analyze data collaborating with Japanese and Chinese technical teams

- Search and realize of business partnerships with local and Japanese companies

- Establish Business plan and manage projects

- Budget and allocate resources and expenses

- Research on macro and micro trends in mobility and EV market

- Coordination with external stakeholders such as national government, conglomerates, car OEMs, etc.

- Application for government subsidies and realization of demonstrations

- Enhance core technology, create requirements definition and deliver software service

- Local human resource recruitment, training and management

Job Requirement

- Candidate must possess at least Bachelor's Degree/ Post Graduate. MBA holder is preferred.

- Possesses knowledge of EV battery analysis technology

- Over 5 years of experience of new business development

- Experience in business planning, project management of 10 or more people, and management accounting

- Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English, and vice versa (Business level)

- Able to take initiative and work under minimal supervision in a fast-paces environment

- Possess good corporate network and relationship

- Team player

- Familiar with Japanese Firm operations

- Have experience in dealing with Japanese customer

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents involvement for in-house activities and update individual residents care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management
• Responsible for progress monitoring of achievement of residents care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend