Responsibilities:

• Lead a team of Call Consultants to deliver results of the highest level
• Train, coach and mentor Call Consultants by delivering weekly trainings
• Manage and coordinate the activities of the team to efficiently manage the output of assigned tasks
• Monitor the performance of team members by means of reports and observation
• Assist absent Call Consultants by calling to confirm their appointments
• Call and fix for more appointments when manpower is down
• Ensure every Call Consultant hits the monthly call target
• Accountable for team conduct and productivity
• Carrying out special duty

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing
• Preferably with financial services (banking or insurance) call centre background
• Proven track record of meeting or exceeding sales targets
• Strong persuasive and negotiation skills
• Excellent communication and interpersonal skills
• Self-motivated and target-driven with a passion for sales
• Ability to work in a fast-paced and competitive environment
• Proficiency in using CRM systems and other sales tools
• Working experience in Singapore market is highly desirable
• Availability to start immediately is preferred
• Chinese language fluency required in order to attend to Chinese clients

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

What you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ enquiries
• Assist in any ad hoc tasks assigned by supervisor and Customer Service Supervisor
• Be responsible for the recruiting, onboarding and offboarding of our partners, including training and potentially working with outsourced contractors
• Perform tasks related to acquiring new partners, ensuring partners are knowledgeable and well-trained

Who you are

• Equipped with 2 years of customer-facing experience/call-center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logistics would be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platforms
• Able to work on weekends/PHs/rotating shifts

What We Offer

• A multi-cultural team
• A company that provides casual and flexible working environment
• A company promotes learning, continuous improvement, and personal growth

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Job Scope as Follows:

• Responsible for sale targets set by the company and make sure the consistent sales growth
• Gain in depth understanding of technologies and devices
• identifying business opportunities in the market
• developing strategic planning and lead the team towards the target
• To ensure that customers are provided with high quality care and attention throughout
• To provide clinical support and troubleshooting of medical equipment to users
• Assist users to become familiarized with usage of the medical equipment
• Organize and execute a wide range of on-site training activities and liaise with multidisciplinary teams
• Conduct training sessions, perform product in service with the healthcare professionals in hospitals
• Maintaining Customer database
• Arrange and co-ordinate with the customers for the organisation of workshops, CME's training etc
• Work together with the other departments to ensure complete customer satisfaction
• Advise the company with the market needs & trend for launch of new products and Systems
• Update the management about competitors plans, strategies etc for timely action
• Case support to Surgeons and Nurses to ensure customer satisfaction at all levels
• Co-ordinate with sales and arrange in-service in all the hospitals for the OT Nurses periodically
• Maintain the Cases Statistics report and surgery report
• Take initiatives and responsibility on Local CME's , Demo's, in-services, courses and workshops
• Meet the customers during available time to listen to customer feedback and suggestions
• Fully in charge of Inventory, technical matters related to all products

5 min walk from Tai Seng MRT station

Job Responsibilities:

• Responsible for audit planning, system review and audit fieldwork for our client in various industries
• Prepare statutory financial statements in accordance with Singapore Financial Reporting Standards
• Develop and maintain long-term client relationship
• Provide quality assurance of audit file
• Assist audit partner in the administrative functions of client portfolio management
• Able to take up ad hoc assignments when required

Job Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• Professional membership preferred (CA Singapore, ACCA, CPA)
• At least 2 years of related work experience in a managerial role
• Pleasant personality, good communication and interpersonal skills
• Able to meet tight deadlines and work under pressure
• Possess initiative and ability to work independently
• Sound knowledge of Singapore Auditing and Financial Reporting Standards

1. In charge of the company entire Account department. overview of quarterly budget, monthly closing, monthly GST submission, monthly cash flow budget.

2. Training of account staff

3. report to CEO on monthly basis of all kinds of report

4. help in yearly accounts closing and probably Audit

5. in charge of company finance, including of Commutation with bank to facility of Loans.

Established in 1981, the School of Electrical and Electronic Engineering (EEE) https://www.ntu.edu.sg/eee is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 130 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Manager, Marketing Communications & Management. The incumbent shall manage all aspects of marketing, branding and outreach of the school by providing regular reports and updates to management for MSc programmes.

Key responsibilities include but are not limited to:

• Strategic Planning: To develop a comprehensive marketing strategy aligned with the overall school’s objectives.

• Branding and Positioning: To establish and strengthen the school’s brand identity in the market.

• Market Research and Analysis: To conduct thorough market research to understand customer needs, preferences, and market trends to identify areas for improvement, and optimize marketing strategies accordingly.

• Marketing Campaign: To implement marketing campaigns, including advertising, digital marketing, content creation, social media management, and public relations.

• Event Management: To organize and manage events, such as workshops or community initiatives by coordinating with vendors and speakers, promote the events, and ensure a successful outcome.

Requirements:

• At least a good bachelor’s degree in Marketing from a recognized Institute of Higher Learning

• Minimum of 8 years of relevant experience in marketing, branding and outreach.

• Possess strong analytic skills.

• Well verse with marketing strategies and tools.

• Possess a “can-do” attitude, ability to work fast and smart independently.

• A team player with strong interpersonal skills, able to work collaboratively.

We regret that only shortlisted candidates will be notified.

The University Scholars Programme (NTU-USP) leads a University-wide commitment to provide an intellectually stimulating and enriching academic environment for the best students of NTU. The programme focuses nurturing creative and reflective global citizens devoted to understanding our ever-changing world.

Responsibilities:

Reporting to the Assistant Director of NTU-University Scholars Programme, the staff is responsible for assisting in the following areas:

Overseas Learning

• Review and update standard operating procedure for overseas learning programme

• Organise information sessions and advise students on programme opportunities and requirements

• Advise students on personal and academic goals, partner university selection, health and safety concerns, intercultural competency, etc.

• Assist students with the study abroad application process, including advising on financial aid and scholarships, courses equivalency process, registration, transcripts, credits and other administrative tasks

• Process applications, and logistics and manage scholars’ placement in partner Universities

• Facilitate course matching process between scholars, home programmes and partner Universities

• Stay abreast of all travel alerts, travel warnings and events abroad that might affect students. 

• Manage study abroad funding

• Assist with the preparation of statistical reports required by the programme.

• Manage students’ placement to partner Universities

• Handle communication between NTU departments, partner Universities and students

Outreach

• Develop and implement communications strategies, campaigns and/ or initiatives to achieve the goals and objectives of the programme

• Manage publicity and communication tools and platforms, including but not limited to the website, e-newsletters, social media (Facebook, Instagram, Blog, Tik Tok), printed collaterals etc

• Produce collaterals such as videos, brochures, and posters etc

• Liaise and organise community outreach events/ roadshows

External/Alumni Relations

• Plan and organize visits from/to foreign universities, government ministries, schools (secondary and junior colleges) and corporations, etc.

• Maintain partnerships with universities for study abroad programme and alumni

Student Club

• Provide advice to Committee in activities proposal writing

• Work closely with NTU-USP Club to organise activities

• Track club budget

Alumni Relations

• Support Alumni Association of NTU-USP

• Manage the development of alumni relations

• Keep records and directories of alumni members

Others

• Manage NTU-USP website and intranet

• Any other duties that may be assigned

Requirements:

• A degree holder with a minimum of 2-3 years of working experience

• Takes initiative and with good organisational skills

• Proactive team player in reaching out to work and co-operate with peers and/or stakeholders in other departments to derive synergy in related work processes

• Able to multitask and ensure that many different tasks are being carried out effectively and efficiently

• Ability to effectively communicate changes and the impact of the changes to supervisors, peers and direct reports

• Enjoy working with undergraduate students

• Well-versed in Microsoft Office, presentation tools and social media platforms

Established in 1981, the School of Electrical and Electronic Engineering (EEE) https://www.ntu.edu.sg/eee is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 130 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Assistant Manager, Student Administration. The incumbent shall support admission as well as student life initiatives and activities to enhance student’s learning experience for MSc programmes.

Key responsibilities include but are not limited to:

• Admissions Management and support: Managing the admissions process, including receiving and reviewing applications, verifying documentation, and evaluating eligibility criteria.

• Student Support: Providing ongoing support to current students, addressing their concerns, answering questions, and connecting them with appropriate resources and support services.

• Student Orientation: Planning and organizing orientation programs to familiarize new students with the campus, facilities, academic policies, and support services available to them.

• Collaboration: Collaborating with other departments, such as academic affairs and student services, to ensure effective communication and support for students.

• Reporting: Generating reports and providing data analysis related to admissions and student support activities.

Requirements:

• At least a good bachelor’s degree from a recognized Institute of Higher Learning.

• Minimum of 3 years of relevant experience in student life and support.

• Possess strong communication skills and problem solving skills with good time management.

• Able to handle stress and passionate in assisting students.

• Detail-oriented.

• IT savvy and proficient in MS Office applications (mainly word, excel, PowerPoint).

• Data analytic skills and experience will be an advantage.

• Possess a “can-do” attitude, ability to work fast and smart independently.

• A team player with strong interpersonal skills, able to work collaboratively.

We regret that only shortlisted candidates will be notified.

Established in 1981, the School of Electrical and Electronic Engineering (EEE) https://www.ntu.edu.sg/eee is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 130 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Senior Assistant Manager, Student Development. The incumbent shall manage all aspects of student life and support for MSc programmes.

Key responsibilities include but are not limited to:

• Student Engagement and Support: To create programs and initiatives to enhance student engagement, involvement, and overall satisfaction.

• Student Development and Well-being: To support the personal and academic growth of students through workshops on various topics such as stress management, career development, time management, and mental health, ensuring students' holistic well-being.

• Student Leadership and Skill Development: To provide opportunities for student leadership and skill development as well as establish partnerships with local businesses, organizations, and community leaders to provide additional resources and opportunities for students.

• Crisis Management and Support: In times of crises or emergencies, to provide support and resources to students.

• Alumni Engagement: To establish direction and execution of alumni events and communications.

Requirements:

• At least a good bachelor’s degree from a recognized Institute of Higher Learning.

• Minimum of 5 years of relevant experience in student life and support.

• Possess strong communication skills and problem-solving skills with good time management.

• Able to handle stress and passionate in assisting students.

• Experience in counselling and pastoral care will be an advantage.

• Possess a “can-do” attitude, ability to work fast and independently.

• A team player with strong interpersonal skills.

We regret that only shortlisted candidates will be notified.

Job Descriptions

· Overseeing and managing financial operations.

· Prepare monthly management performance reports and business review packs, ensure compliance with international accounting standards and tax (GST/WHT/CIT) regulations.

· Analyse financial performance against budgets and forecasts and support with variance analysis and recommendations.

· Monitor and report on sales performance, identifying areas for improvement and cost saving opportunities.

· Control and manage operating cash flow.

· Assist in the preparation of budget and forecast to support decision-making.

· Handle all taxation matters including indirect tax and ensure compliance with timely filing.

· Identify financial and control risks and implement strategies for mitigation.

· Develop and maintain effective internal control procedures.

· Enforce policies and look into strengthening current internal control.

· Identify process improvement opportunities and implement the changes.

· Lead and develop the finance team, providing guidance and support for professional growth.

· Liase with external parties like external auditors, tax agents, banks, corporate secretarial agents, local tax, and government authorities.

· Lead in ERP system implementation related projects.

· Any ad hoc duty assigned.

Qualification / Experience Require

• Degree in Accounting, ACCA, CPA, CIMA or equivalent.
• Minimum 3-5 years working experience in similar role.
• Audit experience will be highly advantageous.
• MNC experience preferred.
• Highly proficient in Microsoft Office.
• Prior experience using Microsoft Dynamics NAV / JDE system is a plus.
• ERP Implementation experience is a plus.
• Singaporean is welcome.

Key Competencies

• Strong knowledge and understanding of Accounting, Taxation, Financial Standard Reports, and Transfer Pricing requirements.
• Ability to lead and develop team.
• Strong attention to details, possess good problem-solving skills, and interpersonal skills.
• Highly committed team player with ability to manage multiple priorities concurrently and tight deadlines on report submission.
• Language proficiency in both English and Mandarin to communicate with key stakeholders.
• Good communication skills with non-financial individuals.

OTHERS:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to our headquarter for review and consideration for the purpose of this job application.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

What are the advantages of working for us?

· Attractive Salary Package

· Medical Benefits, AWS

· 5-days work week

· Job Security

· Career / Development Opportunities

· Work-life balance

https://www.youtube.com/watch?v=uiJ1h9cVgNc

JOB ACCOUNTABILITIES

· Overseeing daily customer service operations, ensuring smooth and efficient processes.

· Training and providing support to less experienced team members.

· Enforce the Standard Operating Procedure (SOP) and implement process improvement system.

· Ensure efficient communication and escalation of cases across teams/departments/functional unit.

· Communicate regularly between Sales, Customers & factories to ensure timely preparation of sales quotations, processing of orders, invoicing and releasing of shipments.

· Review contracts, purchase orders, LCs, Terms and Conditions received from customer.

· Handle full LC negotiation process, activities include resolving discrepancy promptly to obtain payment from bank.

· Identify and respond to customers’ enquiries and provide recommendations to resolve problems including complaints.

· Manage back-orders and/or impact of supply interruptions on customer, providing timely updates and communications to customers by working together with internal and external stakeholders.

· Coordinate shipping efforts between various factories, logistics and third-party suppliers

· Ensure proper documentation and all order management processes are in accordance with corporate policies on revenue recognition, costing, and various import and export regulatory.

· Perform month closing activities, including AP/AR process and inventory stock take.

· Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.

· Preparing and presenting monthly, quarterly, and annual reports of operations.

· Ensure orders comply with local and international Export Control regulations.

· Perform any other duties assigned by superior.

· Provide support at sales-related marketing events.

EDUCATION AND EXPERIENCE

· Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma in Logistics, Supply Chain Management or equivalent.

· Minimum 3 years' working experience in similar role.

· Highly proficient in Microsoft Office.

· Experience in handling and drafting letter of credit.

· Strong knowledge of customer service, trade incoterms and customs procedures.

· Strong leadership and adaptable to changes in a highly dynamic work environment.

· Strong communication skills and negotiation skills.

· Language proficiency in both English and Mandarin to communicate with key stakeholders.

· Prior experience using Microsoft Dynamics NAV/ JDE system is a plus.

· ERP implementation experience is a plus.

· Singaporean is preferred.

KEY COMPETENCIES

Skills, attitudes, and behaviours necessary to be competent in the role include:

• Pleasant character with a positive working attitude.

· Ability to work under pressure in a fast changing and demanding environment.

• Ability to work on own initiative and with limited support and day-to-day supervision.

• Must be able to communicate with Mandarin speaking associates.

• Excellent communication skills, confident and able to multi-task.

• Preferably able to commence work immediately.

OTHERS:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to our headquarter for review and consideration for the purpose of this job application.

Morgan Advanced Materials is anEEO/AA/M/W/D/V Employer

What are the advantages of working for us?

· Attractive Salary Package

· Medical Benefits, AWS

· 5-days work week

· Job Security

· Career / Development Opportunities

· Work-life balance

https://www.youtube.com/watch?v=uiJ1h9cVgNc

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

The GTC team helps ensure Marvell’s worldwide activities are compliant with the export and import regulations of countries where we do business.

What You Can Expect

• Understand and apply the United States Export Administration Regulations (EAR), U.S. Department of Treasury’s Office of Foreign Assets Control sanctions (OFAC), Singapore’s Strategic Goods (Control) Act, and other applicable export and import control regulations by region.
• Act as primary liaison between Marvell Singapore, other APAC locations, and the Global Trade Compliance Team located in the United States.
• Oversee daily import/export transactions.
• Assist in the management and maintenance of the Global Export and Import Compliance Program implemented by Marvell and assist in the automation of key Trade Compliance processes.
• Support the Trade Compliance team with the domestic and foreign classification of products, software, and technologies, submittal of classification requests (“CCATS”), and export and import license applications.
• Assist in identifying opportunities for cost savings in export and import transactions.
• Assist in the monitoring of departmental metrics and perform other duties to help mitigate trade compliance risk.
• Monitor Marvell’s Global Trade Management (Oracle) system classification workbench to provide timely release of goods pending classification or other trade-related holds so the goods can be released and shipped on time.
• Review products for country-of-origin determination and support “subject to EAR” review analysis.

#LI-UN1

What We're Looking For

• Minimum 5 years or more of experience working in the Trade Compliance field within a fast-paced corporate environment.
• BA/BS degree preferred. U.S. Export Officer (CUSECO) or other Trade Compliance-related certification is a plus.
• Knowledge of the semiconductor industry, or encryption products (EAR Categories 3, 4, 5 Part 1 & 2, and 7) will be an advantage.
• Ability to interpret U.S. and other applicable trade regulations and apply the requirements to business operations and R&D activities.
• Experience with obtaining Government trade authorizations.
• Experience with Government systems, DECCS, SNAP-R a plus.
• The right candidate will have excellent research and problem-solving skills and be an organized self-starter with the ability to think strategically.

Additional Compensation and Benefit Elements

With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Operational planning

· Monitoring daily production of goods

· Managing and controlling your inventory

· Keeping tabs on team member performance and well being

· Production planning

Finance

· Creating budgets to meet production goals

· Finding investment opportunities

· Allocating budgets and managing resources

· Manage sales target

· Issue of invoice and payment collection

· Product design

· Consolidating market research into digestible results

· Communicating results to a product design team

· Product evaluation

· Quality control

· Performing risk analysis to identify potential problems

· Inspecting products to make sure they meet quality standards

· Creating tests to control your product quality

· Documenting any defects or deficiencies of products

· Monitor visual display and merchandising

· Supply chain management

· Manage delivery schedule

· Manage online delivery for pick up at pickup point

Durapower is 14 years in operations and is company identified by Enterprise Singapore to scale up for growth as well. We have projects in Netherlands, Singapore, Thailand and Southeast Asia regions, production is in China as a manufacturing plant. There is no manufacturing here but we have R&D team here liaising with China as well. Our expansion is also enhanced by the stakes and investment in us through Banpu Next (Banpu Group) which is listed on the Thailand Stock Exchange.

You may refer to the news here: https://en.prnasia.com/releases/apac/durapower-to-advance-global-expansion-plan-after-us-70-million-investment-from-banpu-next-394762.shtml

Video by Management on Durapower:

https://www.linkedin.com/posts/activity-6945009405591465984-ew1t?utm_source=linkedin_share&utm_medium=member_desktop_web

Keen in joining our team?

Project Manager (Electrical/Site)

Responsibilities

• Set project timeline and keep projects on track.
• Monitor project deliverables and update relevant stakeholders or team members on the project progress.
• Coach and support project team members with tasks you assign them.
• Schedule tasks and co-ordinate with various team members to accomplish project objectives.
• Manage project budget and resource allocation.
• Interact regularly with existing and potential clients to determine needs and develop plans for improving delivery.
• Work cross functionally to solve problems and implement changes where needed.
• Resolve and assist in the resolution of conflicts among different stakeholders.
• Ensure project documents are complete, current, and stored appropriately.
• Master's/Degree or Diploma in Engineering Disciplines with a strong background in site electrical work.
• Demonstrated expertise in Electrical System Interconnection and Technical References.
• Proven track record in project management, including experience in budget control, project scheduling, operation of a fabrication workshop, and conducting feasibility studies for project proposals.
• PMP certification is highly desirable.
• Experience leading and managing teams effectively.
• Excellent interpersonal and communication skills.
• Demonstrated ability to work collaboratively within a team and independently when required.
• Sound engineering background, with a focus on automotive and/or power engineering being a distinct advantage.

Competency Requirement:

• Master's/Degree or Diploma in Engineering Disciplines with a strong background in site electrical work.
• Demonstrated expertise in Electrical System Interconnection and Technical References.
• Proven track record in project management, including experience in budget control, project scheduling, operation of a fabrication workshop, and conducting feasibility studies for project proposals.
• PMP certification is preferred but not a must; in lieu a critical pathway centric approach to project management will take precedence.
• Experience leading and managing teams effectively and robustly.
• Excellent interpersonal and communication skills.
• Demonstrated ability to work collaboratively within a team and independently when required.
• Sound engineering background, with a focus on automotive and/or power engineering being a distinct advantage.

What you will be working on:

• Leverage insights and analytics tools to track, measure and optimise BCA’s digital channels to improve communication efforts and enhance the team’s strategies and reach.

• Generate digital performance reports with actionable insights.

• Strategising, conceptualising and implementing digital communications strategies and campaigns to achieve desired outcomes.

• Managing BCA’s digital platforms (including the BCA website, social media channels, EDM) to communicate relevant and useful information to audiences.

• Collaborating with different groups to understand their work and translating them into creative and engaging digital content for our audiences.

What we are looking for:

• Minimum 1-3 years of experience in digital communications and/or data science

• Tertiary qualifications from relevant field of communications and/or data science 

• Familiarity with the use of data analytics tools and social media management platforms

• Familiarity with website content management systems and HTML is a plus.

• A self-motivated individual who is reliable and make a good team player.

• Able to multi-task and enjoy working in a fast-paced, collaborative environment.

• Professional and positive attitude towards work and learning.

· Built strategic relationship and able to meet vendor given quota & achieve profit target

· Assist Channel Sales and BDMs to position product offerings and manage customers requirement/expectation

· Deliver Internal and External Channel Enablement i.e. Conduct regular Product Update/ Promo/Events/ Training etc

· Work with internal system team to ensure product pricing is up-to-date, latest vendor processes update.

· Assist Internal on issues with vendor, operation, pre/post and tools related matters

· Submit timely and accurate weekly report to vendors and superior

· Assist BDM/Channel to visit targeted focus partners or end users to enhance product mind share and development

· Plan with vendor and internal to come out with promo/training/event for each vendor

· Quarterly marketing planning and business review with vendors

· Plan on product growth on yearly or special project basis

· To work closely with internal team Channels, Marketing, Operation and Finance to ensure smooth process/operation

· Analyze QTD/YTD numbers, marketing/programs result against metric/MBO given by Management and Vendors

· Familiar and ability to utilize tools provided by internal and vendor

· Manage and work with operation team/purchaser on inventory stocking on a weekly basis for healthy inventory availability at all times

· Attend and undertake any other job duties as and when assigned by Superior from time to time

Requirements:

• Possess at least a tertiary qualification in Information Technology, Computer Science or any other related discipline from a recognized institution.
• Have at least 2 years of related working experience in the networking, security or unified communication solutions industry.
• Have effective communication skills both orally and written
• Possess good interpersonal skills to work well with all level of staff
• Be meticulous, attention to detail and follow-up
• Be self-motivated, willing to learn, result-oriented, independent with good attitude
• Possess go-getter attitude and enjoy working in a fast paced, dynamic industry

Duties and Responsibilities

• Meet goals and metrics.
• Reports for budgets and financial reports.
• Prepare financial statements for the branch.
• Manage employees and lead day-to-day responsibilities.
• Develop forecasts, financial objectives and business plans.
• Address customer and employee satisfaction issues promptly.
• Assist with customer service to ensure overall customer satisfaction.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

Skills and Qualifications

• Multitask and have excellent time management skills.
• Minimum 2-3 years related working experience.
• Mentor junior employees and lead a team.
• Show excitement for growing the business and acquiring new customers.
• Analyze financial records, plan and follow a budget.
• Show creative problem-solving.
• Analyze financial records.
• Focus on customer service and lead by example.
• Show strong attention to detail.

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities:

● Supports day to day enquiries or requests from our new and existing learners via email and calls.

● Ensure client satisfaction and delivery of service excellence by meeting set KPI’s

● Work with interdepartmental teams to ensure that an enquiry or request is addressed as soon as possible.

● Work with the team to plan, implement and monitor the service quality improvement activities

● Explore new customer experience touchpoint improvement ideas, and coordinate the execution of these touchpoint improvement projects and trials.

● Share and present insights on suitable alternatives and solutions on improving service workflow by working with the relevant departments on areas of improvement required

● Conduct outbound calls to gather feedback on their service and training experience and analyze performance and learner’s data to develop insights and identify new improvement initiatives.

● Track and monitor quality rating and success measures.

● Work with the production and marketing team to feature success stories.

● Document appreciation and commendation for staff who have done well.

● Provide course consultation to existing learners and assist them with enrolments to complete their professional certification - Each new sale to existing learner will be entitled to 6% comm upon completion

● Placement of corporate trainees where Corporate sales team will first close the total number of courses the company wish to complete and SEE will takeover and place their employees for the course. Each successful completion will have 1% comm

● Undertake any other duties or projects as and when assigned by the Service Excellence Manager

The Ideal Candidate

● Proven experience in a similar role, ideally within the service industry

● Customer-service oriented, strategic thinker, with innovative ideas and solutions for service excellence and exhibit excellent analytical skill to drive change.

● Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.

● Good analytical, planning and organizational skills and ability to work independently.

● Good communication and interpersonal skills with excellent command of written and spoken English and preferably Mandarin

● Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheets

• Brand building and awareness
• Create and execute marketing & communications across multiple online channels and platforms
• Responsible for managing and maintaining company Web portal
• Developing relevant marketing materials for company services and product.
• Ensuring consistency in our brand, messages and communications across all media
• To design, build and maintain a brand of services and product showcase in Singapore HQ (which can be usable in other markets as well)
• Managing media relations and coverage
• Conduct market research as and when necessary in support of services(s), product(s), market(s), industry, customer, competitors etc.

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Job Description

I- Basic Function/General Scope of Work

Provide level 1 technical support to corporate customer to resolve service issues.

Troubleshoot at level 1 troubleshoot and ensure the system operation in order, installing of Electronics secuity devices. Involvement in servicing of customer and recommending of new product and solutions to customer. Montior the project process and report back to management the project status.

II- Key Duties & Responsibilities

1. To perform preventive and corrective maintenance on Electronic Security System at clients premises.

2. To perform periodical inspection on Electronic Security Systems

3. Manage the project process such as ensuring all jobs are completed in accordance to the terms and conditions of the contract with the employers/customers.

4. To perform standby duty after office hours as and when required

5. Participate in the implementation of company wide programs and initiatives

III- Qualifications & Compentencies

The incumbent should possess:-

1. Minimum GCE ‘O’/’N’ level

2. A minimum of 2 years experience in electronics security system

3. Good communication and interpersonal skills

4. Ability to work independently and in a team

5.Class 3 driving license

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

• Brand building and awareness
• Create and execute marketing & communications across multiple online channels and platforms
• Conceptualize and create content and materials such as brochures, presentation, fact sheets, informative videos etc.
• Responsible for managing and maintaining company Web portal
• Developing relevant marketing materials for company services and product.
• Ensuring consistency in our brand, messages and communications across all media
• To design, build and maintain a brand of services and product showcase in Singapore HQ (which can be usable in other markets as well)
• Managing media relations and coverage.
• Conduct market research as and when necessary in support of services(s), product(s), market(s), industry, customer, competitors etc.