Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Acquire and grow a portfolio of new to bank MSME customers to introduce the bank’s facilities, including cold-calling potential clients and gathering referrals.
• Identify and establish working partnerships with industry players and service providers to provide loans.
• Deepen the wallet share of existing bank customers by cross-selling other bank products.
• Assess creditworthiness and risk, prepare regular and timely credit proposals, credit memos, and credit reviews for new loan applications while ensuring strict compliance to laws and regulations.
• Proactively manage, supervise, and monitor portfolio of client accounts to minimise non-performing loans and delinquency.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Understand customer needs and requirements and collaborate with internal stakeholders to provide constructive feedback to improve and propose new bank products.
• Actively participate in ad hoc projects such as developing new products, technical enhancements, alternative data lending, industry landscaping, etc.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 7 years of relevant experience in Wholesale/Commercial/Enterprise Banking or in Non-Bank FIs/Fintech lenders serving wholesale customers.
• Demonstrated records of overachieving sales target whilst balanced with risk awareness and management.
• Experience in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Comfortable in cold calling potential clients.
• Good understanding of MSME loan, trade, and cash products.
• Demonstrate high levels of initiative to grow own’s portfolio as well as participate in ad hoc projects to contribute to the bank’s success.
• Adaptable, analytical, problem-solver and decision maker.
• Highly self-motivated to deliver work of highest standard with strong sense of commitment and accountability.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills.
• Strong team player.

Manages HR polices and implementing relevant company polices. Assistance for proper adminstrative duties. Candidate will also be working closely with the Director to review and construct test plans along with basic accounting duties. Work towards continous improvement and on-going development of the company.

Individual to be involved in:

1. Account all finances using internal Excel.

2. Review and construct test plans along with analysing and assessing the requirements of the design. Suggest areas of improvement.

3. Help with current accountancy work in the company.

4. Brainstorming of creative ideas to provide a healthy working environment for all employees. Involve in employee orientation and training documents.

5. Office support activities. Duties may include answering telephone calls, receiving and attending to vistors.

6. Attending to employees concerns or queries.

Technical Skills and Competencies:

1. Active participation of daily duties in the accounts department such as issuing invoices, statement of accounts and follow up on payments.

2. Attaining knowledge of using e-filling with ACRA and IRAS.

3. Reviewing of payroll, calculations of CPF contribution. Manage and prepare distribution of cheques, and reimbursement claims.

4. Active participation in strategic planning process, including developing goals, objectives and processes.

5. Work closely with different departments and ensure employees concerns or queries are resolved.

6. Gain experience with people relations skills, Learning company's work flow and improvise.

Duration of programme: 6 Months

Roles and Responsibilities

• Provide financial and technical leadership in the development of an overall commercial finance & risk management strategy for new and existing engine and service contracts.
• Lead underwriting and annual reviews of customized service agreements and other products
• Work to identify key opportunities for the application of commercial finance assessment tools
• Develop financial & technical modeling processes for engine and service products, ensuring business objectives are met in the proposal process
• Work across internal organizations to instill core knowledge / competency on engine and service products and contract processes
• Provide expertise to Services, Marketing, and Sales organizations in the development of sales strategies and proposals
• Develop processes to support the extended Commercial Finance Management team, Contract Program Managers, Platform Leaders, Engineering staff, Sales and other GE organizations
• Lead efforts to automate modeling processes and analytical tools for more timely and accurate information sharing

Qualifications / Requirements

• Bachelor's degree from an accredited university or college or equivalent knowledge and experience.
• Experience in commercial finance / risk management position supporting a commercial function.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Proven analytical ability.
• Sound business acumen.
• Ability to coordinate several projects simultaneously.
• Demonstrated success in a project leadership role, with the ability to influence others in a highly matrixed environment.
• Knowledge of contract processes and proposals.

Roles and Responsibilities

• Ensures successful, end-to-end delivery of a project or a program through ongoing client engagement, partnering with technical teams internal and external to the initiative, and coordination of all required activities and milestones. Involved in projects prioritization and initiation, responsible for definition of and compliance with project management methodologies, performing regular tracking and reporting on progress, and accountable for initiative results verification.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• This role requires significant experience in the Digital Technology & Program Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Job Description

· Evaluate and revise the existing Group’s policies and procedures where necessary and assisting entities in implementation

· Following up on compliance issues that require investigation

· Identifying and monitoring possible emerging risks at a region and country-level

· Setting up regular internal training in Singapore and overseas subsidiaries, to provide coaching and update on the Group’s processes and procedures

· Continuously review, improve and optimize internal processes and standards

· Conducting regular SFRS analysis on new and updated controls and best practices in the industry

· Perform periodic training/consulting for management

· Develop and maintain clear / adequate Risk Control Matrices

· Examine and evaluate financial and information systems, management procedures, and internal controls to ensure records and controls are accurate

· Cooperate with internal auditors, IT to promote best practice, internal control automation and increased reliance on Test of Design and Test of Effectiveness to optimize external audit

· Prepare regular management reports and executive summaries to Audit Committee

· Develop and strengthen the Group’s risks management framework, methodologies, system, policies, procedures and processes

· Identify potential risks, evaluate the impact across the organization, and engage risk owners to develop appropriate controls and tracking metrics to mitigate and monitor the risks

· Work closely with the entities and functions to ensure timely preparation, analysis and reporting of risks to the stakeholders.

· Develop and implement initiatives to integrate risk management practices into operations

· Drive and promote a strong risk culture throughout the organisation.

· Identify, develop, design and deliver trainings in risk management to strengthen competencies

· Implement leading practices, systems, and technologies in risk management to drive continuous improvements

· Other adhoc tasks as assigned

Requirements

· Minimum degree in accounting

· Certified CA holder

· Minimum 5 years of relevant working experience (Advantageous if the candidate have internal audit experiences)

· Candidates on short notice advantageous

· Positive team player with good communication and interpersonal skills

· Meticulous and able to excel under pressure

· Designation shall commensurate based on candidates experience

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Job Role & Responsibilies

• Management and Expansion of existing and new outlets
• Improving and managing various sales revenue streams
• Developing business plans
• Developing a risk management framework, policy and process
• Developing and establishing a financial budget and plans
• Developing & maintaining business continuity strategies, policies and guidelines
• Developing high potential employees through organizational talent capability review
• Drive customer loyalty for service excellence
• Drive service quality and customer satisfaction
• Establish and maintain strategic business partner relationships
• Establish business continuity processes
• Establish business strategies for the business function
• Facilitate innovation process within the organization
• Manage compliance with food and beverage hygiene policies and procedures
• Oversee revenue and expenditure management
• Oversee and manage outlets' Profit and Loss by meeting monthly business targets
• Strategize service operations by improving productivity and efficiency
• Recruit , mentor and train newly employed staff to fulfill job scope requirements
• Manage marketing efforts across social media platforms and affiliations through content creation and marketing analyses
• Execute weekly stock control and management
• Reports directly to General Manager

Job Title: Assistant Strategic Partnerships & Key Accounts Manager

Function: Sales

Reports to: Business Development & Strategy Leader (Unilever Food Solutions, Singapore)

Scope: Local

Location: Singapore

Terms & Conditions: Full Time, Permanent | CD Incentive Inclusive | Transport reimbursement basis

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

UNILEVER FOOD SOLUTIONS

Unilever Food Solutions (UFS) is the €2.5bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators in 72 countries. At UFS, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants and Caterers to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr Professional & Best Foods— trusted and used by chefs and F&B operators every day.

JOB PURPOSE

We are searching for a strategic partnerships key account assistant manager with strong commercial acumen and entrepreneurial spirit to harvest growth from white spaces, while managing and developing strategic partnerships with key accounts. You will lead end-to-end the identification and capturing of growth from white spaces, including driving new business models, strategy, portfolio and partnerships. You will also manage key accounts, securing their partnerships towards win-win growth opportunities.

This is an exciting hybrid role of strategy, key account sales and business development that allows the individual to develop into holistic sales leadership. If you have strong business acumen, is results-driven, and want to co-create the future food scene with key leaders across the food industry, then this role is for you!

ROLE RESPONSIBILITIES

• Define, Implement and manage new source of growth white space segments
• Create business case to size opportunities, and make recommendations for investments using data; Drive data-driven analysis and decision-making
• Drive relevant pilots necessary to testbed new models and ideas for current and future-fit growth
• Innovate product solutions and value-added service propositions through industry partnerships and new business models
• Deeply understand key strategic customers to develop and deliver joint business growth plans and pipeline opportunities
• Identify and maximise key strategic customers’ product mix to deliver healthy and profitable growth
• Negotiate effectively (e.g. value proposition, marketing support, product offers) to maximise ROI
• Develop, deliver presentations, pitch decks for key customers interactions
• Build strong and sustainable customer relationships
• Conduct active engagement with relevant associations and new corporate relations, to land growth initiatives
• Manage industry relations and grow UFS network and presence
• Act as active ambassador of Unilever externally and internally

The roles of duties are not exhaustive and may change according to business requirements.

ROLE QUALIFICATIONS

• Proven track record in Business Development and/or Key Account Management
• Strategic Thinker with on-ground implementation experience
• Entrepreneurial and eager to develop new leads
• Proven ability to pitch and negotiate
• Strong communicator and people skills
• Strong in business acumen, business case development and data analysis
• Excited working in fast-paced, complex, multi-functional organization
• Self-driven and agile to adapt
• Knowledge of Singapore food service industry highly preferred

Skills

• Strategic thinking
• Customer relationship management and negotiation
• Powerful communicator
• Data-Driven
• Project management
• Strong business acumen
• Resourceful
• P&L Understanding
• Stakeholder influencing and management
• Resilient

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
  PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  AGILITY: Explores the world around them, continually learning and developing their skills.

Overview

You will support the NUHS Business Office Group Shared Services core functions with the aim to transform the existing processes to support the implementation of new billing system.

Responsibilities

You will work with cross-functional business operations team across public healthcare institutions (PHIs) within the NUHS cluster and shall be responsible to:

• Ensure patients bills and claims submission is processed timely and accurately
• Handle patient enquiries and track any bill dispute resolution
• Process financial assistance application for needy patients with various assistance schemes
• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Communicate any changes in workflow / processes that has impact to Operations
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 3 to 5 years’ experience in audit or compliance.
• Familiar with public healthcare operations and subsidy & financing framework.
• Proficient in process improvement and internal controls
• Organized, detail-oriented and able to work independently
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment

The Marketing & Student Recruitment Assistant Manager will shadow the Head of Student Recruitment and work closely to increase and achieve course (enrolment) targets per intake. The candidate will provide support to execute all marketing and student recruitment-related activities to promote the course.

The candidate will be trained and supervised focusing mainly in the areas of conversion [leads to application], marketing and lead generation, events, and admissions.

While under training, the Marketing & Student Recruitment Assistant Manager will be responsible specifically on first-level conversion (outbound and inbound calls, setting up Info Sessions and meetings, conversion of leads to applications) and will be given targets to mainly increase applications. At the same time, will contribute to leads generation from other platforms and initiatives; establish and maintain databases and leads management, but not limited to execution of marketing plan, digital marketing, events, and co-ordination with relevant departments such as: digital team, creative and communications team and admissions team and other ad-hoc which will bring value to the organization as well as to her growth and learning.

Key Responsibilities:

A. 60% - First-level prospect conversion (leads to applications)

· To directly communicate with prospects to promote courses, via calls (inbound and outbound), emails, SMS, and whichever form professionally acceptable, to establish interest of prospects for EMBA to qualify them as leads, converting them from leads to applications.

· To build and maintain strong pipeline of prospects for Head of Student Recruitment to convert to application and enrolment.

· To assist in pre and post student services and follow-up.

B. 30% - Marketing-related, Events-related and Collateral’s preparation

· To support and work closely with Head of Student Recruitment in planning, executing, and attending of marketing events, such as Info Sessions, course fairs, association engagements, road shows, student-recruitment and alumni related events.

· Along with the Head of Student Recruitment, you will be required to coordinate with the Creative team, and Digital team in preparation of required collaterals such as brochures, banners, EDMs, flyers, videos, websites, landing page, etc.

C. 10% - Admissions and others

· To provide support in gathering and collecting all documents from student

· To follow up with scheduled instalment plans

· To prepare reports and other related documents as required in relation to recruitment for TEQSA.

Requirements:

• Bachelor’s degree preferably marketing or sales-related course.
• At least min 2 years of experience in the education industry or relevant industry
• Strong oral & written communication skills, exposure to digital marketing (social media, blogs, websites, etc.), Microsoft Office, PPT.
• Results-driven, eye for details
• Strong passion for sales
• Positive and enthusiastic to learn new things.
• Mature and Professional in communication

Job Tittle: Program Manager, Navy Project management Asia

As Program Manager you are coordinating global projects across the Navy segment of the company. The projects may be executed from different global teams and different customers around the world. You are going to be a central player in forming a global Navy team. Further, you are following up on program goals while maintaining a high level of detail for each project you are overseeing within the program.

While having the role as program manager, you may at the same time also have the role as project manager for one or more projects. Other projects in your program may be led by another project manager.

You will have a close cooperation with other departments as sales, R&D, product management and service to align expectations to/from customer, product and service.

Responsibilities:

• Leading, managing and developing your assigned program and project team.

• Provide strategic guidance to teams and project managers in ways that promote the company’s goal & culture.

• Coordinating cross project activities

• Act as the point of contact for the customer and internal stakeholders in program related topics and of course for those projects, which you are handling yourself.

• Responsible for the budget of the projects within the program.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Develop, coordinate, execute, and maintain plan data as per contractual specification.

• Planning and leading the execution of assigned projects through all phases of the project lifecycle from start up to project closure.

• Accountable for the performance of the projects (deliverables)

• Facilitate technical solutions, including support for team members.

• Resolve projects’ higher scope issues.

• Responsible for overall internal project status /milestone reviews and reporting of same

• Responsible that the team follows on the (customer specific as well as internal) quality and security procedures.

• Support stakeholder management, of external and internal stakeholders.

• Keep the confidentiality especially related to Naval contracts.

• Ability to act as mentor for your team

Desired Skills:

• Fluent Danish & English (communicate effectively in writing and verbally)

• Bachelor of Science in a relevant specialisation, e.g. electrical, electronic or software engineering, focusing on OT systems.

• Good ERP system knowledge (SAP)

• Min 20 years of working experience in NACOS Platinum Products.

• Good Cyber security knowledge

• Very Good understanding of Platform equipment functionality (Valves, Pumps, switch gear etc.)

• Good interpersonal skills, teamwork, and organisational skills.

• Ability to travel and live overseas.

• Ability to work as part of a team and independently.

• Ability to act as mentor and facilitator for your team

Personality / Desired behaviour

• You have a high work ethics.

• You are an are ambitious team player - ready to make the effort for achieving team success.

• Your attitude and commitment may precede your experience.

• You are result-oriented.

• Business and Customer focus.

• Able to handle several projects simultaneously.

• Decisive and solution orientated.

• Planning and achievable target setting.

• Developing self and others.

• Situational and cultural sensitivity.

• PMP certified.

• Risk Management experience

• Good knowledge of the development processes of the product

Very good knowledge of the NACOS Platinum product and ability to do customizing / programming in the tools

The Sales Assistant Manager will assist to directs all markets including contracted,

directed or online in both corporate and retail segments. All sales activities shouldbe managed to maximise revenue for the

company. He/She is required to research and deliver strategic sales/business plans,monthly reports, annual targets, budgets, forecasts or other projects.

He/She has to analyse the competition, market trends, guest needs and

performance in order to be pro-active and adapt to a changing market landscape.

With the information, he/she is able to create new sales plans to improve eficciency of the current ones.

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job responsibilities:

· Design and oversee all aspects of the Company's digital marketing efforts including, but not limited to, our marketing database, email, and display advertising campaigns.

· Develop new and innovative marketing strategies to grow the digital marketing efforts.

· Plan and manage our social media platforms.

· Prepare accurate reports on our marketing campaign’s overall performance.

· Coordinate with advertising and media experts to improve marketing results.

· Identify the latest trends and technologies affecting our industry.

· Evaluate important metrics that affect our website traffic, service quotas, and target audience.

· Work with team to brainstorm new and innovative growth strategies.

Requirements:

· Bachelor’s degree in marketing or relevant field.

· A minimum of 5 years’ experience in a digital marketing position.

· Relevant experience in beauty industries preferred.

· In-depth knowledge of various social media platforms, best practices, and website analytics.

· Highly creative with excellent analytical abilities.

· Outstanding communication and interpersonal skills.

· Up-to-date on the latest trends and technologies in digital marketing.

Company & Business Area Description:

DNV is the world’s leading classification society and a recognized advisor for the maritime industry. We enhance the safety, quality, energy efficiency and environmental performance of the global shipping industry – across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

Position Description:

The successful candidate will own, lead and coordinate the customer relationship for assigned accounts, continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for DNV Maritime.

You will be a part of the business development unit in Singapore. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects. The position reports to the Area Business Development Manager SEA(S) & Indian Subcontinent.

You will be expected to perform to a high standard in direct client interactions, industry conferences and seminars as well as be able to fully leverage modern social media and other digital marketing channels.

• Identify and develop sales opportunities to capture new business and keep track of customer's existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.

About you:

• Bachelor's degree, preferably in Naval Architecture / Marine Engineering or related Maritime Business qualification.
• Approximately 7 years of experience within the maritime industry.
• Good knowledge and understanding of maritime classification, regulatory matters and maritime technical advisory.
• Strong commercial awareness and a customer-centric mindset.
• Strong networking experience within the maritime industry.
• Experience in managing technical queries from customers.
• Self-driven and highly engaged professional.
• Inspired by taking ownership and working in a global network.

Attributes for the role:

• Confident communicator verbal and written communicator.
• Good command English and Chinese / Mandarin.
• Strong Negotiating skills.
• IT literate, with experience, working with Excel, MS office including Power BI, CRM systems.
• Strong Team Player.
• Driven and goal orientate.
• Problem solver who is solution orientated.
• Ability to handle pressure.
• Empathetic towards customer and colleagues.

Muzart Beauty World Centre is looking for a Part Time art Teacher. The candidate should have a portfolio (personal/school) as well as enjoy engaging and connecting with children aged 4-10 years old. She should have a cheerful personality and must be able to speak and update parents well after class.

Curriculum and training will be provided.

Classes are 1.5h each and we will try to provide back-to-back classes to make your time worthwhile.

Requirements

- Weekend availability a must

- Some Weekday afternoons (optional)

- Art Students/Graduates from Art schools welcome

- Passionate art lovers without formal art education may also apply if portfolio meets requirements

Salary: $12/h

WhatsApp 96855952 with CV & portfolio.

About the job

Advancement Office is seeking an Asst Manager/ Manager who will be a strategic collaborator in identifying, cultivating, soliciting and stewarding lead donors, which include high-net-worth individuals, corporations and foundations.

The incumbent reports to the Director and will manage a portfolio of potential and current donors to the university. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, writing proposals, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in securing significant philanthropic support and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

​​​​​​​Key Responsibilities: ​​​​​​​

• Identify and cultivate major gift prospects, including developing ways to find new prospects and following up on inquiries regarding significant gifts to the university.
• Personally solicit assigned donor portfolio completely in its entirety through face-to-face visits, including preparation of personalised materials.
• Proactively identify, develop and deliver engagement opportunities to donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Serve as a primary contact point for prospective donors in the assigned portfolio and effectively manage them through personal visits, correspondence, and electronic and telephone communication.
• Be accountable for cultivating relationships of individual and organisational giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues in major gifts, annual giving, planned giving, corporate and foundation giving, donor relations, advancement communications, prospect research, and alumni engagement to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Develop a cultivation and solicitation strategy for each prospect under management and enter call reports for each completed action in a timely manner.
• Timely completion of gift agreements, or other forms of donor intents to document donor commitments.
• Assist in hosting various development and alumni events, such as homecoming, alumni weekend and donor cultivation and recognition events.

Job Requirements

• A Bachelor’s degree.
• Minimum 3 years experience in partnership, sales and marketing roles involving multiple stakeholder engagement; preference for individuals with direct fundraising experience.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Ability to manage a mixed portfolio of individual, corporate, and prospective donors involving considerable face-to-face meetings.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Excellent verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Apply now