Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Position

We are looking for Applications/Systems Programmer to join our Application Services department to help us implement DevOps. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support. We want someone with fresh and relevant ideas who is passionate about learning new things and wants to develop themselves further.

As we are covering the bank’s global operations, you will work in rotational shifts** and also be occasionally doing on-call support*** during non-business hours. This will be an opportunity to have a better perspective of what can be further improved in production!

**On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

***Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

• Morning: 7am-4pm
• Afternoon:2pm-11pm
• Evening: 5pm-2am

Main responsibilities

You will mainly be responsible for:

• Providing primary operational technical support and assist the functional support teams
• Improving complex operations (DRP, Migrations, Major maintenance etc.)
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Managing technical issues, escalations and ensuring good level of delivery
• Maintain, improve and standardize existing workflow processes and framework
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Bridging the gap between Dev and Ops
• Maintain programmable code outlined in technical instructions and specifications for operating systems.

Qualifications and Profile

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Functional

• Experience in a banking environment in a plus.

Technical

Preferred

• Minimum 3 years of experience with UNIX environments
• Minimum 3 years of experience in scripting languages such as Python, Powershell
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
• Experience with task schedulers such as Control-M
• Good understanding of IT ecosystems and application architectures
• Knowledge about

- CICD pipelines, ITIL practices, Agile practices, Lean

- Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

• Good analytical and problem solving skills
• Proactive and able to propose new ideas
• Positive attitude towards continuous learning and improvement
• Team player
• Curious about new technologies

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

• Collaborate with the game design and art teams to implement gameplay mechanics, features, and assets using Cocos Creator.
• Write clean, efficient, and maintainable code in JavaScript or TypeScript to ensure game functionality and performance.
• Debug and fix issues, including identifying and addressing bugs and optimizing game performance.
• Create and maintain technical documentation for code, tools, and processes.
• Work on cross-platform game development, ensuring compatibility with various devices and platforms.
• Stay up to date with the latest industry trends, technologies, and best practices in game development.
• Actively participate in team discussions and contribute ideas to enhance the overall game quality and player experience.

Qualifications:

• Background in Computer Science, Game Development, or a related field (or equivalent work experience).
• Strong proficiency in Cocos Creator and experience in JavaScript or TypeScript.
• Solid understanding of game development principles, including game mechanics, physics, and user interfaces.
• Excellent problem-solving and debugging skills.
• A passion for gaming and a strong desire to create engaging and immersive gaming experiences.
• Strong communication and teamwork skills.

We specialize in providing innovative solutions for the implementation, installation, commissioning and maintenance IoT, SCADA, Remote Monitoring, Security and Process Control Systems

Responsibilities

• Responsible for software prototyping, system/module design, coding deployment and recommending solutions for various SCADA projects
• Constantly review and improve on existing codes
• Design, build and maintain efficient codes
• Provide technical support to Project Teams and Customers
• Maintain and enhance software applications
• Perform on-site troubleshooting, testing and tuning of hardware, software, network and communication protocol problems
• Co-ordinate and participate in the testing and deployment of applications and systems
• Any ad-hoc task as assigned by manager

Prerequisites

• Minimal Bachelor Degree in Computer Science or related Engineering faculty
• Proficient in ASP.NET using C/C++, C#, HTML5, JSON, XML and other scripting languages
• Proficient in Web API, RESTful service
• Experience in Oracle, MS SQL, MySQL and other databases
• Possess strong problem solving and troubleshooting skillsets
• Knowledge in Cyber Security
• Eager and ready to pick up new skills
• Team player with good communication skills
• Good documentation skills
• Able to start work immediate is preferred

Job Duties & Responsibilities of Resident Engineer

1. Develop and maintain comprehensive technical and process documentation, ensuring clarity and conciseness.

2. Stay updated on new ServiceNow features and modules, to drive platform expansion and adoption.

3. Engage in custom development, configuration, and testing, including the creation of ServiceNow customizations to align with project objectives and business requirements.

4. Collaborate across IT functional teams to enhance assets Discovery functionality.

5. Support service operations and handle escalated support, contributing to the overall management of our ServiceNow service. This includes core configuration, user administration, and core application tasks.

6. Provide application support and operational activities, such as code migrations, replications, patching, and upgrades.

7. Investigate and resolve technical issues, ensuring effective and sustainable solutions.

8. Manage the availability and reliability of the ServiceNow MID server service.

9. Perform data entry tasks, transferring information from source documents into the ServiceNow database.

10. Utilize ServiceNow import templates for efficient data loading and extraction.

11. Collaborate proactively with team members to identify opportunities for continuous improvement in enterprise platform processes.

12. Provide visibility into the performance and issues related to Discovery, contributing to ongoing enhancements.

Qualifications of Resident Engineer

· Degree, Diploma, or ITE in Computer Science, Computer Engineering, IT or equivalent from an established Institution

· At least 2 years of relevant work experience in ServiceNow administration and management.

· ServiceNow System Administrator certification (admin or higher)

· ITIL 4 Foundation Certification

· Experience in ServiceNow ITOM, CMDB and GRC

· Strong analytical thinking and problem-solving skills.

· Strong written communication skills and interpersonal skills.

· Ability to work well as a member of a team and collaborate with colleagues at all levels.

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Descriptions:

1. Ensure stable and efficient operation of the company's database cluster,ability to quickly locate and eliminate database faults, and optimize database performance continuously,collaborate with business departments to ensure the availability of the database, and improve the database architecture according to requirements.

2. Responsible for providing technical support and training to the development team,subordinate to the company's business department ,responsible for database platform construction,and participate in the development of database operation,and maintenance products and related components,participate in research on new database technologies and new products.

3. Support business development,provide after-hours support as required and be part of 24x7 on-call rotation for database cluster production environments.

Job Requirements：

1. Bachelor's degree or above in computer or related technical disciplines, with more than 3 years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.

2. Familiar with other NoSQL database products, have certain research and operation and maintenance experience, such as MongoDB, Redis, Doris, etc.

3. Familiar with Linux operating system, good at doing service deployment, troubleshooting and tuning under Linux.

4. Familiar with at least one of the programming languages such as Shell, Python, Golang,etc., and be able to perform database operation and maintenance development proficiently.

5. Be able to use open source middle ware proficiently, and those who have used open source architecture or middle ware in large-scale businesses are preferred.

6. Good communication and coordination skills and able to work efficiently under pressure.

Position Summary:

The Network and Infrastructure Integration Engineeris responsible for the provision of the infrastructure platform: network equipment (switches, routers, firewalls) and compute equipment (servers and workstations), including the deployment of the SOE (Standard Operating Environment) for the respective project and/or bid activity.

The Engineer is a key member of the Hardware and Infrastructure discipline team that provides:

· Technical and resource supervisory input to network integration and infrastructure deployment engineering activities,

· skilled input to the network integration and deployment activities within the respective project engineering segment, and

· assistance to the Integration Group for bid response activities.

Responsibilities:

The Network and Infrastructure Integration Engineer provides effort and expertise in two areas: Projects and Bids.

For Projects:

· Revising solution architecture drawings and diagrams, cost templates (devis), the List of Supplies (LoS) / Bill of Materials (BoM), and interfaces at the start of the project.

· Create and/or update network integration engineer contributions to the Solution Specification and Design documentation, Network Acceptance Test Procedures, and other associated network integration documents.

· Reviewing definition documents, solution specifications, design documentation, acceptance test procedures and other associated documentation to align with project objectives, and participating in the product integration and verification phases

· Defining equipment configuration for the ATM solution(s) and coordinating with Hardware Deployment and Integration management for the assembly of the ATM system. Also interface with Tools Engineering, Customer Service and Site Services departments where necessary to accomplish this task.

· Load, configure, validate, and hand over equipment to Software Integration in the factory and on customer sites.

· Support configuration changes to system platforms in factory and customer sites.

· Attend Design Reviews with customers.

· Provide customer training.

· Identify risks at solution architecture level and propose where possible alternate validated solutions.

· Provide system and networking expertise useful in the design.

· Follow and contribute to the development and enhancement of engineering processes.

For Bids / Tenders:

· Creation and peer review of the system Architecture Diagrams.

· Creation and peer review of the List of Supplies (LoS) / Bill of Materials (BoM)

· Creation of Hardware Integration section in the engineering department quotes (devis)

· Definition of system interfaces.

Requirements (key knowledge and experience):

· Bachelor’s degree in Electronic Engineering or Computer Science discipline or any other relevant fields, with at least 5 years of relevant experience

· Good level of knowledge of, and experience with Linux Operating System (Red Hat Enterprise Linux distribution preferred)

· Experience in scripting and programming languages (Shell, Python)

· Experience in large and distributed networked computer systems is a highly desirable

· Familiarity with a wide range of compute (HP, HPE, Lenovo, Dell) and networking (Cisco, Juniper) hardware from major manufacturers

· Work experience in a mission-critical environment (ATC-related is highly desirable)

· Solid understanding of hardware integration and testing processes

· Practical experience of validation and integration of hardware components on large, complex, software-based systems

· Strong communication skills, with the ability to write clear and concise documents that clearly articulate complex technical detail

· Able to work on multiple activities concurrently and effectively self-manage (autonomy)

· Able to work under pressure

· Cisco formal certifications (CCNP, CCNA etc) is desirable

· Mandarin competency not required, but will be recognised as a definite plus

Key Responsibilities:

• Develop and deploy energy management applications on cloud infrastructure (e.g., AWS, GCP or Azure etc)
• Working with databases such as PostgreSQL, NoSQL databases, and search engines such as MongoDB, Cassandra, and Elasticsearch
• Integrating field devices working on different industrial protocols such as Modbus, OPCUA, IEC104
• Handling and integrating different components in cloud computing infrastructure and platforms.
• Benchmarking the developed solutions among different cloud platform tools.
• Development of necessary APIs for energy management applications
• Cloud Security development

Requirements:

• Experience of designing scalable solutions with proficiency in use of data structures and algorithms
• Capability to architect highly scalable edge implementation using open-sourced tools
• Min. 5 years of hands-on programming experience with Python, JavaScript, Golang, or equivalent
• Strong understanding of RESTful API design practices
• Strong understanding of SQL, NOSQL database modelling, and query optimization
• Experience in troubleshooting in a production environment
• Understanding of container-based deployment
• Experience in a cloud-based environment with PaaS & IaaS
• Familiar with IOT protocols and tools such as MQTT, KAFKA etc will be a plus.
• AWS, GCP, Azure IOT runtime experience
• Capability to architect highly scalable distributed data pipelines using open-sourced tools and big data technologies such as Hadoop, HBase, Spark, Storm, and ELK
• Desirable – Deployment practices on AWS, GCP, Azure
• Desirable – Knowledge in energy management systems, micro-grids
• A bachelor’s in computer science, computer engineering or equivalent

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Key Responsibilities:
• Responsible for developing data visualisation of Xiaomi international internet business to provide visibility of performance trends.

• Automate data quality monitoring and alerting processes and maintain data integrity and accuracy.

• Support key data platform and/or data scheduling jobs to delivery insights to business operation team.

• Assist in identifying business issues through data analysis, providing feasible solutions to improve future performance.

Job Qualifications:

• Maintain data processing pipeline.

• Deal with large, complex data sets to meet functional / non-functional business requirements.

• Good knowledge of SQL, MS Excel, Python or other analytical tools.

• Experience using a BI/visualisation tool and knowledge of visualization practices.

• At least 5 years of related work experience.

JOB DESCRIPTION

Increasing sales revenue by ceasing B2B sales opportunities.

JOB SCOPE

Sales Engineer shall be responsible for: -

• In charge creating sales pipeline from lead generation, sales engagement, negotiation to closing.
• Build and support our sales team in the implementation of strategic sales plans to meet corporate growth objectives.
• Conduct market research to exploring in lead generation and evaluate customer needs actively.
• Maintaining a collaborative and constructive exchange as an integral part of product & marketing team.
• Maintaining and improving leads records in CRM timely and accurately manner.
• Any other adhoc job assigned.

Key Responsibilities:

• Develop and deploy energy management applications on cloud infrastructure (e.g., AWS, GCP or Azure etc)
• Working with databases such as PostgreSQL, NoSQL databases, and search engines such as MongoDB, Cassandra, and Elasticsearch
• Integrating field devices working on different industrial protocols such as Modbus, OPCUA, IEC104
• Handling and integrating different components in cloud computing infrastructure and platforms.
• Benchmarking the developed solutions among different cloud platform tools.
• Development of necessary APIs for energy management applications
• Cloud Security development

Requirements:

• Experience of designing scalable solutions with proficiency in use of data structures and algorithms
• Capability to architect highly scalable edge implementation using open-sourced tools.
• Min. 3 years of hands-on programming experience with Python, JavaScript, Golang, or equivalent
• Strong understanding of RESTful API design practices
• Strong understanding of SQL, NOSQL database modelling, and query optimization
• Experience in troubleshooting in a production environment
• Understanding of container-based deployment
• Experience in a cloud-based environment with PaaS & IaaS
• Familiar with IOT protocols and tools such as MQTT, KAFKA etc will be a plus.
• AWS, GCP, Azure IOT runtime experience
• Capability to architect highly scalable distributed data pipelines using open-sourced tools and big data technologies such as Hadoop, HBase, Spark, Storm, and ELK
• Desirable – Deployment practices on AWS, GCP, Azure
• Desirable – Knowledge in energy management systems, micro-grids
• A bachelor’s in computer science, computer engineering or equivalent

Key Responsibilities:

• Develop and deploy energy management applications on cloud infrastructure (e.g., AWS, GCP or Azure etc)
• Working with databases such as PostgreSQL, NoSQL databases, and search engines such as MongoDB, Cassandra, and Elasticsearch
• Integrating field devices working on different industrial protocols such as Modbus, OPCUA, IEC104
• Handling and integrating different components in cloud computing infrastructure and platforms.
• Benchmarking the developed solutions among different cloud platform tools.
• Development of necessary APIs for energy management applications
• Cloud Security development

Requirements:

• Experience of designing scalable solutions with proficiency in use of data structures and algorithms
• Capability to architect highly scalable edge implementation using open-sourced tools.
• 8+ years of hands-on programming experience with Python, JavaScript, Golang, or equivalent
• Strong understanding of RESTful API design practices
• Strong understanding of SQL, NOSQL database modelling, and query optimization
• Experience in troubleshooting in a production environment
• Understanding of container-based deployment
• Experience in a cloud-based environment with PaaS & IaaS
• Familiar with IOT protocols and tools such as MQTT, KAFKA etc will be a plus.
• AWS, GCP, Azure IOT runtime experience
• Capability to architect highly scalable distributed data pipelines using open-sourced tools and big data technologies such as Hadoop, HBase, Spark, Storm, and ELK
• Desirable – Deployment practices on AWS, GCP, Azure
• Desirable – Knowledge in energy management systems, micro-grids
• A bachelor’s in computer science, computer engineering or equivalent

The candidate will lead and manage the development team forthe successful implementation of healthcare IT solution or software product development.

Role and Responsibilities:

· Support project manager or product owner on project or product planning

· Translate business requirements into technical architectures & detail solution

· Assess and validate solution and infrastructure feasibility in hybrid cloud environment and compliance to IT policy

· Design application architecture including the integration with external systems

· Develop the detail design of the core application components

· Ensure the application has robust design and security protection

· Hands-on coding and coach internal development team on design and coding

· Work with relevant DevOps engineer for Release management and deployment of application releases

Requirements:

· Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.

· 10+ years of relevant work experience in software product development and life cycle.

· Strongexperience in API design and implementation

· Experience inapplication architecture design and database design

· Hands-on development experience for Frontend & Backend application (C# .Net core & ReactJS)

· Experience in AWS or Azure

· Experience in Azure DevOps or equivalent CI/CD

· Experience in Microservices design and development will be advantageous

· Knowledge and experience in application design patterns

· Proactive and meticulous

· Value driven and versatile

· Approach design and development of solution with the mind set of software product development

· Experience with agile development methodologies

· Customer service executives are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.

· They answer any questions the customer may have and then redirect them to the appropriate team or department.

· Helping customers to schedule their appointment.

· Any other ad hoc duties assigned by supervisor or Management.

Job Summary

Responsible for the analysis and preparation of specifications and construction drawings, design documents for process and industrial plants in accordance with project specification schedule and customer requirements.

Duties & Responsibilities

• Responsible for field instrument and control system design work.
• Able to lead small/medium size project within budgeted MH, cost and project schedule.
• Prepare and review field instruments, Analyzer, Control Systems (DCS, ESD, F&G etc) specification, requisition, TBE, vendor document review.
• Prepare construction drawings such as Location layout, hook-up, cable routing, loop diagram etc. based on project specifications.
• Generate specification requisition for various process instruments, evaluate and select suitable instruments for required process control/monitoring application.
• Preparation of technical proposals (e.g. TBE) and cost estimation for tender projects.
• Preparation Vendor’s Document Review, BMBQ, Man-hour estimation and related.
• Engineering Support at site, attend Field Instrument & Control Inspection, FAT at vendor’s workshop and SAT & Loop Check at site.
• Perform other functions that may be assigned by superior.

Requirements

• Bachelor’s degree in Chemical Engineering, Electrical and Electronic Engineering or Instrument and Control Engineering.
• 15 years’ experience in instrument and control system design work.
• Knowledge and experience in Field Instrument Engineering as well as Control System, e.g. DCS, ESD, F&G.
• Able to work at construction site to support construction, pre-commissioning and commissioning activities.
• Good interpersonal and communication.

Interested parties, please send in your detailed resume.

Responsibilities Includes:

• Awareness of sensor technology and their specs
• Awareness and knowledge of our AV software stack
• Calibration and fusion of multi type sensors and its verification
• Sensor integration and noise modelling
• Supporting team lead with designing integration, calibration, and verification test plans
• Performing continues tests / data collection as per designed test plans and recording observations and issues.
• Working closely with a team of engineers and researchers within the group whose mission is to provide a rock-solid foundation for testing and exploitation of our robotics science.
• Supporting ambitious field trials and data collection exercises in outdoor settings. This involves travel to international test sites.
• Debugging sensor software and environmental noise and related issues.
• Reporting complex observations with easy-to-understand details with the team

Skill set required:Essential:BSc / Master level qualification in Robotics/ Computer Science or other related subject from a respected university
Knowledge and experience of ROS
Good programming skills in python / C++
Trouble shooting skills
Methodical approach to workDesirable:Knowledge and experience of Open CV and perception algorithms
Experience of point cloud, vision
Experience of working with industrial sensors such as LiDAR/Radar/Vision/IMU and GPS, ideally on autonomous vehicles.

- Perform production support for new tooling and trials

- Diagnose problems in the production line and provide recommendations and training.

- Supervise, perform and ensure production processes are executed with utmost efficiency and quality according to work instructions

- Work closely with team on new tool developments

- Maintain production machine and equipment maintenance procedures

- Perform tasks as assigned by Production manager

Responsibilities:

• Lead the design and delivery of change and improvement plans and projects which support the goals of Acclivis’ clients other key strategic initiatives
• Re-engineer digital workflows and improvements and lead the re-architecture/re-design of apps and services to materialise process improvements
• Prototype new solutions that leverage ServiceNow modules ITSM, CSM, Asset, SLM/SLA, Service Catalogue, Service Portal, Knowledge, Discovery, Performance Analytics, Service Mapping, Event Management Integration, Mobile UI, Chat/Connect
• Collaborate in cross-functional teams for better customer enablement
• Define project scopes, objectives and deliverables to achieve launch and implementation within timeline and budget
• Scope and implement tools to monitor application responsiveness, increase automation and reduced downtime to better achieve SLAs.
• Lead and/or perform third-party Management/Integration with other ITSM tools & 3rd Party tools

Requirements:

• ITIL Expert preferred
• Understanding of the IT infra and handled infra projects as Service Delivery Manager in past
• Knowledge of Server & Network management
• Working knowledge and experience with ServiceNow development/ customization/enhancements.
• Understanding of foundational concepts and able to navigate the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
• Excellent problem-solving and analytical skills
• Excellent interpersonal and leadership skills

- Perform production support for new tooling and trials

- Diagnose problems in the production line and provide recommendations and training.

- Supervise, perform and ensure production processes are executed with utmost efficiency and quality according to work instructions

- Work closely with team on new tool developments

- Maintain production machine and equipment maintenance procedures

- Perform tasks as assigned by Production manager

A Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open:

CUSTOMER SERVICE SPECIALIST

Reports to Sales Manager

Responsibilities:

A. Marketing

Making/Answering calls to/from potential clients and arrange for visit

B. Customer Service

Customer Support - Inhouse

Sales Support - liaise with customer

- Queries/quotations for Sales, Parts, or Consumables

- Prep sales invoice, packing and shipment

Service Support - liaise with customers

- service scheduling, quotations

- service job status to customers.

Requirements

Able to work with CRM systems & Google Suite

Self-motivated with good communication skills

ITE or Poly with IT background is an asset

Our Offer

Salary + Transport Allowance

Competitive Package

Training will be provided

As a Business Development Manager for an airport transport and limousine company, your scope of work would include the following responsibilities:

1. Market Research: Conduct market research to identify potential clients, competitors, and market trends in the airport transport and limousine industry. Analyze data and make recommendations for business growth opportunities.

2. Business Planning: Develop and implement strategic business plans to expand the company's market presence and increase revenue. Set achievable goals and objectives for the business development team.

3. Lead Generation: Identify and establish new business relationships with airlines, hotels, travel agencies, corporate clients, event planners, and other potential partners. Generate leads through networking, cold calling, and attending industry events.

4. Sales and Negotiation: Present the company's services to potential clients and negotiate contracts and pricing agreements. Develop and maintain strong relationships with key clients to ensure repeat business and customer satisfaction.

5. Marketing and Promotion: Collaborate with the marketing team to create effective promotional campaigns and marketing materials. Utilize various marketing channels, including digital marketing, social media, and advertising, to increase brand visibility and attract new customers.

6. Client Relationship Management: Provide exceptional customer service and ensure client satisfaction throughout the entire customer journey. Address any customer concerns or issues promptly and effectively.

7. Competitive Analysis: Monitor and analyze the activities of competitors within the airport transport and limousine industry. Stay updated on industry trends, pricing strategies, and new services to maintain a competitive edge.

8. Training and Development: Continuously enhance your knowledge of the industry and keep up-to-date with new industry regulations and requirements. Train and mentor junior team members, provide guidance, and support their professional growth.

9. Reporting and Analytics: Prepare regular reports on sales performance, market trends, and business development activities. Analyze data to identify areas for improvement and make data-driven decisions.

10. Collaboration: Collaborate with cross-functional teams such as operations, finance, and customer service to ensure smooth operations and seamless delivery of services.

It is important to note that as a fresh graduate, you will have the opportunity to learn and gain practical experience in the airport transport and limousine industry. This role requires a willingness to learn and adapt to the dynamic nature of the business. The standard workweek for this position is typically five days.

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

JOIN US, Team ToppingsKids!

The Role : Customer Service Representative

We are looking for someone who will be the first contact point of our customers. Customer’s satisfaction is our utmost priority and assisting their inquiries with in-dept knowledge about our products, clear understanding about their inquiries/needs, empathy, and friendly attitude within a timeline is a key for this position.

Company website: https://toppingskids.com/

Instagram: @toppingskids

Key Responsibilities

• Handle customer’s inquiries/ complaints via Email, Call, Direct Message (IG/FB), MarketPlace Chat (Shopee), or What’s app.
• Provide appropriate information about the product/service with in-depth knowledge of the products/service and up-to-date information about the event/ promotion/ deals/ marketing plans, etc.
• For customer’s complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution with understanding of the customer’s concerns and needs.
• Provide standardized quality service with a friendly and helping attitude.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Creating customer’s orders manually whenever needed and helping the payment process.
• Keep track of exchange cases with a customer and relevant team till it’s completely resolved and the customer is happy.
• Take responsibility in Shopee Chat Performance – Sending a simple reply might be required out of working hours

Requirements:

• An excellent command of English and intermediate level of Chinese
• A high attention to details
• A friendly and professional demeanor
• Critical thinking and problem-solving skills
• Great communication skills & interpersonal skills
• Ability to work quickly under pressure & Multi-task
• Flexible to be able to adapt to fast changing needs
• Able to handle stress to deal with a broad range of challenges
• Strong sense of commitment & urgency to meet tight deadlines
• Must be Singaporean, Singapore PR, or Korean

• Assist SRE to manage team of the site supervisors

• Site supervision/inspection of construction works

• Liaise with all parties involved in the project

• Monitor and ensure all works carried out as per specification/approved construction drawings

• Maintain & control site records as per BCA requirement

• minimum four (4) years of relevant experience as a civil engineer

Responsibilities:

• Play a key role in the design and execution of the next evolution of KABAM’s Co-Lab and Halo autonomous mobile robots, leveraging expertise in ROS, robot navigation, robot perception, and proficient programming in C++/Python. Prioritize innovation while ensuring the highest standards of reliability and robustness throughout the development process.
• Work closely with various teams, including mechatronics, electrical, and software engineers, to seamlessly incorporate new robot platforms or enhance existing ones within KABAM's Smart+ app, ensuring optimal performance and reliability.
• Integrate embedded systems into robotic platforms by utilizing protocols like serial, CAN bus or Modbus for seamless communication between embedded ATmega microcontrollers, sensors/actuators and the main robotic system.
• Provide expert support for remote robot deployments at customer sites worldwide.
• Maintain documentation of the design, development, and deployment processes for future reference and knowledge sharing within the team. Capture insights gained from projects in docs and present them in regular team sessions.

Requirements:

• Education – Bachelors in Computer Science/Electrical Engineering/Mechanical Engineering with a focus in robotics, mechatronics, or related fields
• Experience – Bachelors (Preferred 1 or more years of experience/ fresh grads are welcome)
• Industry – Previous Experience/Internship in a robotics company required.
• Language – English (required)
• Computing – C++/Python, Linux, git, ROS
• Coordinating the Work and Activities of Others — No
• Guiding, Directing, and Motivating — No
• Making Decisions and Solving Problems — Yes

Technical qualifications (REQUIRED):

• Track record of building ROS software on real robots
• Experience developing robot applications with C++/Python programming languages
• Good knowledge of microcontrollers with track records such as Arduino or Raspberry Pi projects.
• Familiar with the Linux platform, its configuration, and command-line operations
• Understanding of robotics principles, including kinematics, perception, and control
• Track record collaborating on software projects (Git)