The Field Service Technician position at Dingli will be based in Singapore, providing maintenance and repair services for our customers and business partners. As a Field Service Technician, you will be responsible for conducting field and workshop maintenance on our EWP's (Elevated Work Platforms) and Material Handling products. This includes performing inspections, repairs, and routine maintenance tasks. In addition, you will be involved in inventory management, as well as traveling to customer sites and entertaining clients.

Successful applicants for the Field Service Technician position will possess the following:

• Trade certified qualifications in either a mechanical or auto-electrical field
• Knowledge of maintenance, inspection, and repair procedures with construction or agricultural equipment
• At least 2 years of post-trade experience working on EWP equipment (experience is looked upon favorably)
• Excellent attention to detail and strong computer and communication skills
• Reliability, innovation, and a desire for career progression
• Current permanent work rights with no restriction in Singapore
• A valid Singaporean driver's license

The ideal candidate for the Field Service Technician position should meet the following requirements:

1. College degree in engineering or equivalent
2. At least 3 years of experience as a service technician in the mechanical or equivalent industry
3. Knowledge of equipment rental companies in Singapore will be a definite advantage
4. A valid driver's license and willingness to travel
5. Good understanding of customer dynamics
6. The ability to handle multiple requests without being overwhelmed
7. Fluent written and spoken English

Responsibility:

• Responsible for provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software.
• Responsible for evaluate, test, and troubleshoot technologies when new technologies are onboard
• Responsible for provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Responsible for IT Governance on Network Security with monitoring and control tasks to ensure processes and implementations are executed correctly
• Experience with firewall rules implementation and troubleshooting upon incidents.
• Involve in update/upgrade/migration of security tools used by the team
• Maintain clear and functional documentations on process guides, technical instructions, network details, etc.
• Manage cybersecurity projects & coordinate with customer to deliver security solutions and initiatives timely.
• Any other adhoc duties as assigned

Requirements:

• Bachelor Degree/Diploma in Information Security or related field;
• Applicants with at least 1-2 years of relevant experience
• Strong knowledge and understanding of IT infrastructure and security operations
• Knowledge and understanding of Endpoint security, IDPS, WAF, APT, FW, Cloud Security
• Highly advantageous with hands-on experience in implementing CyberArk, McAfee, Fortinet, Cisco Extreme, Aruba, or Sophos solutions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

• Act as a Focal person to interact with the customer on our product quality and to meet customers' expectations.
• Responsible in managing the integration of Dell ODMs & Factory Configuration centers and driving quality metrics to plan. And continue improving factory processes to achieve the WW best product quality
• Act as focal point in driving the quality metrics  in the qualification period, sustaining and after sales service
• Manages customer engagements or quality processes by driving with internal cross-functional teams eg R&D, Factory, Service etc
• Generation the reports in the monthly cadence to drive customer improvements plan in the field return
• Be the main liaison with the customers' project initiatives and in driving on the ongoing plan to closure

BACKEND ADMIN or FRONT END, let me know your preference !

BACKEND ADMIN or FRONT END, let me know your preference !

Responsibilities:

• Provide expert consultancy in equipment, process, facilities, and utilities qualification, GMP Compliance, process validation, Computer System Validation (CSV), and manufacturing operations management.
• Deliver Risk Management and Quality Management services for Pharmaceutical Manufacturing Operations Projects.
• Conduct sFAT and review vendor turnover package documents for Ultra-Diafiltration skid, chromatography columns, and supporting components.
• Manage change controls for continuous improvement projects and coordinate with cross-functional teams to implement changes.
• Author and execute test scripts for engineering changes.

Requirement:

• Bachelor's degree in Chemical Engineering, Pharmaceutical Sciences, or a related field.
• Proven experience in pharmaceutical downstream manufacturing experience who have done some CQ.
• Strong understanding of regulatory requirements, including FDA and EMA guidelines.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Job Description

• Understand, plan, customize unique travel proposals for our clients.
• Arrange tour transportation and accommodation.
• Reservation for hotel and create an itinerary and local attractions to our client's expectation.
• Interacts with local and overseas travel agents.
• Check-in of passengers going overland, Malaysia.
• Adhoc duties as assigned by superior.

Requirements

• Min. 3 years of related working experience.
• Customer service-oriented with good communication skills.
• Team player and able to work independently.
• Experience in the Travel Industry

Interested candidates, please write in with your full resume to

[email protected] or call 8186 5254

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Responsibilities:

• Conduct cleaning validation activities with a specific emphasis on CIP for pharmaceutical manufacturing equipment and processes.
• Develop and execute cleaning validation protocols, ensuring compliance with regulatory requirements and industry standards, especially in the context of procedures.
• Collaborate with cross-functional teams to establish and enhance protocols, ensuring optimal cleaning efficiency and validation outcomes.
• Perform risk assessments and gap analyses related to CIP processes and equipment.
• Provide technical support to manufacturing teams, addressing CIP-related challenges and optimizing cleaning procedures.

Requirement:

• Bachelor's degree in Chemical Engineering, Pharmaceutical Sciences, or a related field.
• Proven experience in cleaning validation, specifically with a focus on CIP, within the pharmaceutical industry.
• Strong understanding of regulatory requirements, including FDA and EMA guidelines, related to CIP processes.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

The eVTOL Research and Innovation Centre at School of Mechanical & Aerospace Engineering (MAE), Nanyang Technological University, Singapore, is looking for a Research Engineer II in the area of Electrical Engineering.

Key Responsibilities:

• Lead the design and development of both high voltage and low voltage power systems for eVTOL aircraft, ensuring compliance with industry standards and safety regulations.

• Identify and select appropriate high and low voltage components, such as circuit breakers, control panels, and converters, considering efficiency, reliability, and weight constraints.

• Develop detailed specifications for electrical system, working closely with harness and electrical component suppliers, provide technical guidance and support to ensure compliance with design requirements.

• Design the electrical schematic drawings for eVTOL.

• Guide the EWIS supplier to design high and low voltage harness drawings.

• Manage and ensure the product to fulfil industry standards and compliance.

• Plan and conduct harness ATS testing with elections.

• Plan and conduct lab test, ground test and flight test of the electrical system.

• Document the description, electrical load analysis, test plan and environment test report for electrical system.

Job Requirements:

• Bachelor’s or master’s degree in electrical engineering, aerospace Engineering, or related field.

• Proven experience in designing high voltage power systems for automobile or aircraft.

• In-depth knowledge of electrical system architecture and components, with a focus on high voltage applications.

• Familiar with AS50881H, AIR6127 standards.

• Experience with aviation certification processes is a plus.

• Excellent problem-solving and communication skills.

• Fluent English skill is a must.

We regret that only shortlisted candidates will be notified.
 

Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for Senior Software Engineer (Java)

Internal Code: AC008

What will you do?

• Take charge of technical projects and provide leadership in a fast-paced environment
• Responsible for the overall planning, execution, and success of complex technical projects
• Work closely with project management and experience design team to deliver project outcomes
• Contribute technically to projects
• Nurture a culture of high performance, continuous improvement, creative problem solving, and innovation within the team

What are we looking for?

• Strong experience with Java Technologies
• Software support and maintenance of deployed products and solutions
• At least 3 years of total software engineering experience with a thorough understanding of commercial software product development.
• Customer oriented and skilled in developing a strong understanding of customer needs and marrying those with optimal technology solutions
• Knowledge of Object Oriented Programming and SQL
• Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
• Understanding of front-end web technologies
• Experienced in developing on Unix/Linux environments
• Enjoy constant learning and working with new technologies
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer?

• Fun working environment
• Flexi benefits that cover medical, gym, sports and wellness
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities:

1. Possess good knowledge of data centre operation tasks and duties.
2. Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.
3. Strong ability to support activities in data centre and computer rooms
4. Ensure data centre physical security procedures are followed strictly.
5. Prompt escalation of incidents following the standard incident response procedure & track till closure
6. To generate reports to management

Requirements:
1. Minimum 5 years Data Centre facility experience preferable in a team.
2. Experience working in a high-pressured environment with 24x7 on-call responsibilities
3. Strong understanding of incident, problem and change management procedures based on ITIL best practices
4. Experienced in supporting Data Centre vendors, out-sourcing vendors.
5. Ability to multi-task and proficient in Microsoft Office applications; Excel & PowerPoint
6. Good written and verbal communication skills
7. Highly motivated and self-driven
8. An analytical and inquiring mind to derive innovative solutions.
9. Ability to work independently and in a team
10. Must have experience working in data centre operations in financial institutions.
11. Familiarity with equipment requirements in Data Centre such as storage, servers and networking equipment such as routers, switches is a plus.
12. Familiar with Structured Cabling system and its related components.

Susmita Sahu
Direct Line: 6697 7886
EA License No: 91C2918
Personnel Registration Number: R23114076

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Diploma / Degree graduate
• At least 2 years of experience in a call center / banking / customer service environment is advantageous

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The candidate will be responsible to support business owners, data scientists & technical manager for data engineering related services, enabling them to develop quick prototypes with specific data sets, test hypothesis and build data models across various internal & external data sources. He/she will be required to collaborate with the various divisions of the company to provide data engineering and embedded analytics solutions, Extract, Transform, Load (ETL) workflows; identify, analyse, and interpret trends or patterns in complex data sets and guide business owners to achieve their business objectives through data insights.

The candidate must have a wide data engineering, management, analysis & protection related knowledge & working experience. He/she should have the relevant expertise in data profiling and cleaning, data management & access control, data architecture design and data scanning.

He/she should also be proficient in performing data analytics, report writing and presenting findings. He/she should process strong analytical skills to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.

Key Responsibilities:

1. Support business owners, data scientists and technical manager in data driven experiments, testing hypothesis and use cases using varied data sources of the company.

1. Design and own Dashboards in Tableau, MicroStrategy and Grafana or other data analytics tools and develop/deploy embedded analytics solution by integrating real time BI dashboards on business applications.
2. Work with various divisions to understand key business problems and/or prioritise business and information needs by recommending improvement actions through data mining, statistical analysis, and data visualisation techniques.
3. Work on large-scale structured and unstructured data sets to solve a wide array of challenging problems, using analytical, statistical, machine learning approaches to build ML models.
4. Design and develop robust, scalable, and efficient data pipelines for collecting, processing, and storing large volumes of structured and unstructured data.
5. Implement Extract, transformation, and Load (ETL) solutions for new data sources for Data Platform.
6. Optimise data pipelines for performance, scalability, and cost-effectiveness, considering factors such as data volume, processing speed, and resource utilisation.
7. Stay up to date with the latest developments in data engineering and AI/ML technologies and contribute to the adoption of best practices within the team.

Qualifications:

1. Master’s degree in computer science engineering, or a related field with minimum 2 years working experience in the IT industry.

1. Proven experience as a Data Engineer, BI developer, or related role, with a focus on building data pipelines for data analytics and machine learning projects.
2. Strong proficiency in programming languages, such as Python, Java, XML as well as SQL for data analysis.

4. Familiarity with business intelligence visualization tools (MicroStrategy, Tableau, Grafana…etc.), databases (Redshift, Oracle, etc.)

1. Understanding of cloud platforms, such as AWS, GCP or Azure; and experience with cloud-based data services.
2. Understanding of database systems, data modelling and ETL principles.
3. Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.
4. Excellent communication skills and the ability to effectively communicate complex technical concepts to non-technical stakeholders.
5. Excellent presentation skills

Job Summary:
The Production Lead Engineer will be responsible for overseeing and managing the production process of chemical products within the organization. This role requires a strong background in chemical engineering, production management, and quality control, as well as the ability to lead and mentor a team. The incumbent will play a key role in ensuring the efficient and safe production of chemical products while adhering to industry standards and regulatory requirements.

Responsibilities:

• Oversee and manage the overall production process, including planning, scheduling, and coordination of resources to ensure timely and efficient production of chemical products.
• Implement and maintain quality control measures to ensure that all produced chemical products meet the required quality standards and specifications.
• Identify opportunities for process optimization and efficiency enhancement and lead the implementation of improvement initiatives to maximize production output and minimize waste.
• Provide leadership and guidance to the production team, including training, mentoring, and performance management, to ensure a skilled and motivated workforce.
• Ensure compliance with safety protocols and regulations to maintain a safe working environment for all production personnel and to prevent accidents or incidents.
• Oversee inventory levels and ensure that raw materials and finished products are efficiently managed to meet production demands and minimize excess inventory.
• Analyse and resolve any production-related issues or challenges, working collaboratively with cross-functional teams to implement effective solutions in a timely manner.
• Maintain accurate documentation of production processes, including standard operating procedures, production reports, and quality control records, to ensure compliance with regulatory standards and facilitate knowledge sharing.
• Monitor production costs and implement strategies to optimize production expenses while maintaining product quality and meeting production targets.
• Stay updated on industry trends, technological advancements, and best practices in production engineering, and integrate relevant knowledge to enhance production processes and overall efficiency.
• Develop detailed project plans for the implementation of cultural change initiatives, ensuring alignment with data-driven insights.
• Foster a culture of continuous improvement by collecting feedback, iterating on strategies, and adapting cultural change initiatives based on ongoing data analysis.

Requirement:

• Bachelor's or Master's Degree in Chemical Engineering or a related field.
• Minimum of 7 years of experience in production management within the chemical industry, with a strong understanding of production processes and quality control systems.
• Proven leadership experience, with excellent interpersonal and communication skills.
• Proficiency in production management software and tools.
• Thorough knowledge of safety and regulatory standards related to chemical production processes.
• Strong analytical and problem-solving skills, with a focus on process optimization and continuous improvement.
• Ability to work effectively in a fast-paced and dynamic production environment

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

• Cleaning of items
• Production inspection
• Data entry of product information
• Product photography and editing
• Product registration on the website
• Issuing price tags and labeling products
• Submission of items for repair
• Inquiry about products to manufacturers and others
• Packaging and shipping arrangements
• Management of reservation status
• Inventory management
• housekeeping responsibilities
• Responding to inquiries via phone; social media platforms
• Guiding and directing visitors during their visit

Requirements:

• Candidates without experience are welcome to apply
• Prior experience in E-Commerce or similar industry is an advantage

We regret that only shortlisted candidates will be notified. However, all applications will be updated into our resume bank for further opportunities

EA Personnel Name: Andy Teo
EA Personnel No: R1981765
EA License No: 15C745

•             Provide excellent customer service.

•             Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

•             Support on desktops, notebooks, printers, scanners hardware components.

•             Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

•             Installation of Apple IPad software’s.

•             Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

•             Printer Maintenance.

•             Take on and resolve complex calls or tasks the other engineers could not resolve.

•             Responsible for learning and working independently.

•             Responsible for providing excellent support and timely service

•             At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.

•             Good attitude.

•             Willing to learn and work in a team.

•             Strong problem-solving skills.

•             Excellent client-facing skills.

•             Professional presence and excellent communication skills.

•             Hardware Skill – Desktop, Laptop, Printer and Scanner

•             · Windows OS (Must know Windows 10)

• Replace floor mats & install air fresheners at customers' locations
• To exchange and collect sanitary bin
• Follow all directions given by the Service Supervisor
• Ensure that company equipment remains in good and functional condition
• Maintain a positive and professional attitude when interacting with customers

• No work experience required as training will be provided
• Service technician with installation experience are welcome to apply
• Class 3 Driving license is required
• Must be willing to do outdoor job
• Service-oriented
• Mature candidates are welcome to apply

• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

• Design, develop, and maintain scalable data pipelines using Spark and Scala to process, transform, and analyze large volumes of data.
• Collaborate with cross-functional teams to understand data requirements and implement solutions that meet business needs.
• Optimize and tune existing data pipelines for performance, reliability, and scalability.
• Ensure data quality and integrity through validation, testing, and troubleshooting of data processes.
• Stay updated with industry best practices and emerging technologies in big data and distributed computing.

• Bachelor's/Master’s degree in Computer Science, Engineering, or related field.
• Proven experience as a Data Engineer with expertise in Spark and Scala.
• Strong proficiency in building and optimizing big data pipelines and workflows.
• Hands-on experience with distributed computing frameworks (Spark, Hadoop, etc.) and related tools.
• Solid understanding of database technologies (SQL, NoSQL) and data warehousing concepts.
• Excellent problem-solving skills with a proactive attitude towards learning and adapting to new technologies.

• Customer Service
• Ordering food and beverages
• Understanding the items being served at the restaurant and to be able to recommend them
• Effective team work and communication skills
• Passionate in Japanese cuisine
• Adapting to cashier and booking system
• Managing customer's call and reservation system
• Working Hours: Tuesday to Friday: 12:00 – 23:00. Saturday to Sunday: 14:00 – 23:00
• Day offs: Every Monday and Sunday except the first Sunday of the month

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

Join HPCC as a DevOps Engineer and be part of our team that will help bridge development and operations. Your role will be pivotal in ensuring the efficient and reliable delivery of software and services to staff and students of NTU.

Responsibilities:

• Streamline manual tasks, repetitive procedures, and workflows by implementing automation solutions (such as Ansible, Chef, Puppet, or Terraform). This encompasses the automation of build, testing, and deployment pipelines, as well as infrastructure provisioning and configuration management.

• Manage and maintain the underlying infrastructure, with a primary focus on on-premises and cloud environments.

• Collaborate with security teams to integrate security best practices throughout the development and deployment lifecycle, ensuring a secure and robust end-to-end process.

• Implement robust monitoring and logging solutions (such as Grafana, ELK stack) to safeguard the health and performance of applications and infrastructure, promptly addressing and troubleshooting issues as they emerge.

• Optimize application and infrastructure performance through various techniques, ensuring that systems can handle varying workloads efficiently.

• Proficiently manage version control systems with GitHub, ensuring that all code changes are properly versioned, tracked, and documented.

• Work with container technologies like Singularity and container orchestration platforms like Kubernetes to enable scalable and reliable application deployments.

• Identify opportunities for process improvements and automation to enhance the overall efficiency and reliability of the software delivery pipeline.

Requirements:

• A degree in Computer Engineering, Science, or its equivalent.

• Minimum 6 years relevant experience, ideally in IT or higher education environment, with at least 3 years of hands-on experience in Software-Development, Linux and Open-Source Environment.

• Working Knowledge of using DevOps Tools and Experience in DevOps Environment is important.

• Strong teamwork and communication skills and is able to collaborate effectively with developers, operations personnel, and other stakeholders.

• Possess good analytical skill to efficiently identify and resolve issues and address the root causes of problems.

• Is passionate to learn and stay updated on emerging technologies and industry trends in the DevOps space

JOB DESCRIPTION:

• Strategize on maintenance, work instruction and methods to create plant equipment preventive maintenance procedures.
• Support in the planning of routine maintenance of production equipment.
• Analyze breakdowns, diagnose faults, and lead time critical equipment repairs. Implement preventive measures to improve machine reliability.
• Work with reliability engineers to improve equipment performance and extend equipment useful life cycle.
• Oversee and control maintenance costs. Manage budget for equipment upgrades and replacements.
• Train and mentor junior engineers and technicians in equipment operating concepts and maintenance techniques.
• Function as project development member to install or upgrade equipment. Schedule and obtain project material and manpower.
• Support Plant EHS and quality initiatives and targets.                                                          
• Responsible for developing budgets and long-range plans based on company growth and future maintenance needs.         

Responsibilities:

• Responsible for the maintenance (corrective, preventive, predictive) of plant equipment, wet process and dryer, dry blending and packaging, Clean In Place systems, warehouse in comply with the Site Safety and GMP procedures to ensure good uptime and good MTBF.
• Responsible for support the equipment qualification and validation, such as walkdown, punch list commissioning, IQ/ OQ/ PQ for any new project.
• Responsible for execution of work order and record job performed via MAXIMO system.
• Responsible for writing Job Aids and Maintenance SOP writing, CCA and ER investigation.
• Manage and lead contractor, vendors and service providers to perform maintenance or project works.
• Responsible for Maintenance budge for area of responsibilities
• Lead and Take part in continuous improvement efforts/ projects.
• May act as delegate to the Engineering Manager when required. 
• Any other duties as assigned by supervisor.

Requirements:

• Bachelor of Engineering in Mechanical, Mechatronic, Aerospace/aeronautical or related discipline
• Min 5 - 7 years of relevant experience, preferably in manufacturing plant
• Prior experience with packaging processes ideal
• Good communication and interpersonal skills
• Good team player and able to multi-tasks
• Able to react effectively to dynamic Manufacturing environment and able to work independently

*Kindly note this position is based in Tuas.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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