Job Description:

To plan, coordinate and execute pre-commissioning and commissioning activities, prepare mechanical completion checklists and coordinate with the related activities for entirety of mechanical completion and realization of commissioning.

• Reviews technical specifications, drawings, procurement and contract specifications and other relevant documents.
• Prepares mechanical completion checklists and assign to QA/QC Inspectors for completion.
• Liaises with Commercial Team and Vendor Coordinator for mechanical completion and commissioning supports from vendors and sub-contractors
• Monitors progress of mechanical completion for system readiness and assist mechanical completion work when necessary.
• Assist QA/QC Inspectors material verification check and incoming good receive when necessary.
• Liaises with Design Engineers for clarity of commissioning work scope.
• Under study system design and plan for commissioning.
• Assignment of System / Sub System Boundaries and checksheets for mechanical completion activities to facilitate site commissioning activities.
• Liaises with Design Engineers and vendors to develop commissioning procedures and submit for owner's approval.
• Liaises with owner, certifying authority, production and engineering departments on implementation and execution of commissioning procedures.
• Takes lead in commissioning preparation and work within discipline and support system commissioning of other disciplines.
• Provide commissioning assistance for vendors.
• Attend factory inspection, factory acceptance test and other related testing or compliance activities.
• Consolidates commissioning tests data and result for handover to owner.
• Ensure the safety of personnel through compliance with Occupational Safety and Health and Environmental Regulations.
• Ensure that Health, Safety & Environmental operating procedures are followed and counsel employees about compliance as necessary.
• Participate in the preparation of Safe work, Environmental control and Emergency procedures.
• Ensure that all Health, Safety, Environmental & Quality (HSEQ) plans are followed.
• Ensure that all Commissioning Permit To Work Procedure (CPTW) are followed.
• Any other associated tasks and responsibilities assigned from time to time.

Requirements:

• Degree in Mechanical, Marine and Naval Architecture Engineering with 5 years' experience in marine industry. Or diploma in Mechanical, Marine and Naval Architecture industry with at least 8 years' experience in marine industry.
• At least 5-8 years' experience in marine industry and familiar with various classification codes, regulations and be familiar with Mechanical Completion and Commissioning Procedures
• Be familiar with codes and standards such as IMO, ANSI/ASME/API, Norsok Class codes. Technical knowledge for working on mechanical/piping installation. Be familiar with marine piping system, mechanical structure and their operating principle. Practical experience on marine systems start-up and troubleshooting.
• Need to know about specifications, classification standards and computer literate. Able to utilize measuring instruments and understand measuring requirement and practice. Understand precedence and interfaces of vessel system.
• Be prepared to work on weekends, night shifts and go for sea trials, factory acceptance test and factory inspection.
• Initiative, analytical, responsible, leadership, spontaneous, good communication skills and result oriented.
• Must be physically fit.

Job scope:

• Oversee the design, installation, and maintenance of electrical systems in facilities
• Ensure compliance with electrical codes, safety standards, and regulations
• Manage projects related to electrical infrastructure upgrades and improvements
• Conduct regular inspections and audits of electrical systems and equipment
• Collaborate with cross-functional teams to optimize facility operations
• Develop and implement preventive maintenance programs for electrical systems
• Analyze and troubleshoot electrical issues, providing timely solutions
• Prepare and manage budgets for electrical projects and maintenance
• Train and mentor junior engineers and technical staff
• Maintain documentation related to electrical systems, including schematics and maintenance records

Requirements:

• Degree in Electrical Engineering or related fields with a minimum of 3 years of experience
• Experience in operation and maintenance of transformers, LV/MV switchboards, UPS, motors, frequency converters, and power distribution
• Experience in project installation of electrical distribution systems
• Ability to study protection circuits, single line drawings, and control circuits
• Knowledge of low voltage systems, including fire protection, CCTV, PA, and network systems
• Compulsory knowledge of HV, LV, transformers, switchboards, and breakers

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Production Engineer / Executive

Location: Tanjong Penjuru
Working hours: Mon to Fri from 7:30am to 5pm
Salary: $3,500 - $4,000

Responsibilities:

• Organize, monitor and ensure manufacturing processes operated with minimize manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.
• Initiates, implements, and manages the processes improvement program based on best practices in the metal drum making industry, with an emphasis on productivity and product quality.
• Ensure all manufacturing processes are adhering to all Regulatory and Statutory Requirement.
• Work with the HR Department and assure that employee grievances are addressed in a timely fashion.
• Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians and engineering staff.
• Maintain and ensure work safety and practice. Also continually improve safety records by addressing both physical safety issues and employee safety attitudes.
• Maintain and improve housekeeping in all areas
• Evaluate, train and maintain individual skills (including work performance) are keeping up to date with best engineering management concepts and practices.
• Ensure on time submission of overtime record to HR Dept for computation of monthly salary
• Establish and prepare process documentation such as work instruction, process specifications and assist on the quality plan.
• Prepares reports, analyzes data, and makes recommendations for improving plant operations and solving production-related problems.
• Ensures that subordinates are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.
• Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the staff.
• Communicate regularly with all production and maintenance teams, both individually and as a group, to ensure good two-way communication concerning production and maintenance issues.
• Assist in the hiring of production personnel.
• Maintain and update operating manuals for all the manufacturing equipment and facilities.
• Maintain and update operating training manuals for all manufacturing processes.
• Perform any other ad-hoc projects or tasks to be assigned by the HOD / Management from time to time.

Requirements:

• Min 5 years working experience in manufacturing environment.
• Able to supervise and lead the subordinates.
• Computer literate.
• Knowledge in ISO is an advantage.
• Diploma or Degree in Manufacturing / Electrical /Mechanical / Engineering discipline

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

We are seeking a Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

• Competitive remuneration package (up to $6,300 + AWS + VB).
• Hybrid working arrangement.
• Leadership Role: Take charge of support operations and lead a dedicated team.

Responsibilities:

• Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
• Participate in the recruitment and management of staff, including planning and organizing shift rotations.
• Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
• Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
• Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
• Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
• Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
• Handle escalations effectively and manage client expectations to ensure smooth operations.
• Debug and improve application code when necessary to resolve issues or enhance functionality.

Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Minimum of 3 years experience in relevant roles.
• Prior experience in supporting Web-based applications.
• Experience with some programming languages and willingness/ability to learn.
• Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Highlight:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• Great career progression
• Location: East / Central

Responsibilities:

• Install, configure, and manage end-user laptops, desktops, printers, and mobile devices.
• Handle onboarding and offboarding processes, ensuring security and policy compliance.
• Contribute to technical documentation and help improve internal processes.
• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
• Handle asset management, maintain inventory and liaise with vendors.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience.
• Experience in creating user's account and mailboxes on AD and Exchange.
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting.
• Good knowledge in diagnostic of hardware issues on PCs and notebooks.
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc.
• Able to work independently as well as in a group.
• Good organization, communication and interpersonal skills.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

• Conduct research on competitors' products, evaluate their detailed functions, and develop new products and services.
• Perform Market Research on products of Security System in ASEAN region.
• Undertake a survey on existing and future infrastructure, including electrical power and telecom networks, to ensure compatibility of security products and services.

Requirements:

• Diploma in Electronics or equivalent
• At least 2 years of security system testing experience in alarm systems, CCTV systems, and access control systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

About Active Ageing Centres (AAC):

Our AAC serve as a key point of contact for seniors under our care, where we proactively reach out to them, organize social activities, and provide opportunities for interaction with the community. Our aim is to enable seniors to adopt an active lifestyle, pre-empt social isolation, and refer them to assistance in a timely fashion. We hope to improve the health outcomes of seniors living in the community through providing a suite of programs to help them live healthier lives and support their aspirations to age in place.

Responsibilities:

• Assist in coordinating support services and organising activities for the seniors
• Assist in planning & coordinating programmes and activities for the seniors
• Assist in managing, supervising and supporting volunteers
• Conduct Community Screener and ensure buddying & befriending criteria are met
• Assist in conducting outreach
• Assist Programme Executive to prepare monthly report
• General admin duties

Requirements:

• Min. GCE ‘A’ Level, Diploma with Social Service
• Good communication & interpersonal skills
• Preferably with interest and passion for the elderly
• This position is on contract basis

Work Location: Buangkok Green/ Bukit Batok/ Fajar/ Choa Chu Kang/ Holland Close

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

As the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience. Your focus will need to include service delivery management, customer success, as well as internal and external relationship management ensuring client SLAs are met, satisfaction levels are high, opportunities for growth are realised and contract renewals are achieved

Role and Responsibilities

The Service Delivery and Manager main areas of focus are provided below as a guide:

Service Delivery Management:

· Build strong relationships across the business to maintain high levels of customer satisfaction.

· Owner of the escalation process the Service Delivery and Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

· Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

· Challenge and assist the Operations Team in pursuit of high quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated teams and systems.

· Arrange, drive and direct internal and customer service review meetings covering performance, service improvements, quality and processes.

· Manage the SIP process for all customers ensuring it is kept up to date and all parties understand their obligations.

· Champion service and support in projects and developing a strong understanding of all projects ensuring service impact is minimised and agreed across all teams.

· Responsible to understanding and ensuring all customer’s service management statements of work are fulfilled as per the contractual obligations.

· Ensure all contractual obligations are being met and keep appropriate records.

· Ensuring all customer manuals (OSMs etc) are kept up to date by the Operations team.

The Knowledge, Experience and Qualifications required

· ITIL qualified.

· Excellent customer facing/customer service skills.

· Excellent written and verbal communication skills.

· Customer Centric, experience of working with multiple customers.

· Chairing and reporting service reviews for clients.

· Delivering against Service Level Agreements, customer commitments and Service Improvement Programmes.

· Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

· Transitioning of projects in and out of service teams.

· Experience managing Service Delivery across the end user support services (Service Desk, Infrastructure, Networking etc).

· Experienced Service Management professional.

· Experience of managing 3rd parties and 3rd party delivered services.

· Able to work under pressure and meet deadlines.

· Able to demonstrate a high degree of flexibility including out of hours working.

· Excellent organisational skills.

· Able to manage sensitive and sometimes confidential information.

· Self-motivation and able to take responsibility.

· Able to manage and prioritise and tasks and time efficiently.

Customer Success Management:

· Work with the Service Design team to help define and implement customer success strategies, ensuring customer retention and satisfaction, and advocacy.

· Create and manage customer success plans tailored to individual client needs and goals.

· Monitor client health scores and proactively address potential issues working with the relevant teams to ensure speedy resolution.

Client Relationship Management:

· Be an ambassador for Panoptics, working across the client base to provide effective communication on IT matters and build relationships to ensure effective dialogue.

· Maintain regular client contact outside of formal reviews, managing escalations and expectations particularly when they are unrealistic and/or challenging.

· Identify and capitalise on opportunities for up-selling and cross-selling additional services bringing in the relevant teams and/or colleagues to assist or to handover to.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a FOOD SERVICES SERVICE CREW
• Hands-on experience with cash register and ordering information system
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Sales and Staff management.
• Maintain and improve the Service quality as a team

Job Requirements

• Preferred 1~2 year of service experience at the Fine Dinings or Hotels
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working as a Restaurant Supervisor is advantageous. *but not mandatory
• Experience working in Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in Englishd

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working Hours

• 5 day work week
• 11:00am to 10:30pm(1.5 hr break) daily
• OT Payable after 44 hours

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company

Job Descriptions

• Ensure daily operations run smoothly.
• Undertake day to day restaurant operational tasks which include cashiering & the taking of food & beverages orders.
• Greet and welcome restaurant diner in a warm and friendly manner.
• Create high standards of customer experience, be attentive towards the customers and their queries.
• Ensure prompt serving/clearing of plates & utensils.
• Maintain high standards of cleanliness within the restaurant.
• Any other duties by the in-line Reporting Manager

Job Requirements

• Passion for service in F&B industry
• Excellent Customer Services attitude
• Willing to go extra miles at work.
• Training Provided
• 6 days' work week, willing to work on weekends and public holidays.
• Work location at Little India Opp Mustafa Center

Benefits

• Travel Allowance + Medical Allowance -
• 7 Days Annual + 14 Days Medical

Working Hours

• 6 days work week
• 10:30 AM -3:30 PM, 6:30 PM to 11:30PM

Job Summary:

· 5 days’ work week (8.00am – 5.30pm)

· UP to S$2,800

· Location: East (Changi South)

Job Responsibilities:

· Responsible for generating and sending all customer quotes.

·  Assist Operation Manager with paperwork related to Orders from Customers.

· Handle customer enquiries / work orders via email/phone.

· Key in all the job requests into system.

· Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.

· Perform other related duties and responsibilities as and when assigned.

Job Requirement:

· Prior experience in Logistic Customer Service support or a related role is advantageous.

· Good interpersonal skills.

· Ability to work in a fast-paced environment to work independently and in team settings.

· MS Office proficient.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Nancsi Goh Pek Cheng
Registration Number: R24123939
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

• Singapore Based (Changi)
• 5 days - 8am - 5.45pm
• Salary: $2,300 - $ 2,800
• 1-2 years of experience in parts management within the music instrument industry; Proficient computing skills and familiarity with relevant software and systems.
• Career Progression Opportunities

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.
• Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
• Provide customer service to walk-in clients, and handle cashiering duties.
• Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
• Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
• Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
• Perform any other duties as assigned.

Requirements:

• 1-2 years of experience in parts management within the music instrument industry.
• Proficient computing skills and familiarity with relevant software and systems.
• Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working Hours

• 5 days 44 hours
• Sunday off

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Description:

• Set up new copier machine for installation
• Repair and maintain copier machine
• Provide technical support to customers
• Maintain, order and update inventory for toners and spare parts
• Monitor and improve stock handling and other procedures
• Provide training and advise to customers on basic machine maintenance
• Submit monthly meter reading to billing department
• Evaluate performance with key metrics (setup time, overhaul quantity etc.)
• Prepare reports for management
• Any other ad-hoc duties as assigned by the superior

Job Descriptions

• Welcome and assist guests with a friendly demeanor
• Take and process customer orders accurately
• Manage reservations and ensure smooth seating arrangements
• Provide excellent customer service and address inquiries or concerns
• Work collaboratively with the team to create a positive dining environment
• Maintain cleanliness and organization in the dining area
• Handle cash transactions and process payments accurately
• Adhere to restaurant policies and procedures

Job Requirements

• Good verbal communication skills
• Ability to work effectively in a team
• Reliability and maturity in approaching work tasks
• Prior experience in an Italian restaurant is a plus

Benefits

• Competitive salary
• Staff meals provided
• Opportunities for growth and advancement
• Positive and inclusive work environment

Working Hours

• 5.5 days per week
• 44 hours per week
• Split shifts
• Sundays to Thursdays, with the last order taken at 9 pm, facilitating an early end to work

Role:

This is a full-time, onsite, Customer Service Role which is located at either our Marina Square or Suntec City locations which are adjacent buildings and less than 5 minutes walk to each other. Although shifts will be allocated to a designated site, there will be an opportunity to man either site due to our flexible shifts policy. It is important to note that both the MBPSports Racket sports sites are within 5 minutes waliking and very easily accessed via public transport and situated in the heart of Singapore,s CBD.

If you are selected,

You will work closely with a tight supportive team inclusive of the CEO and Founder, Administrative Manager, Teacher - Coaches , clients and Co-workers in either Suntec or Marina Square (nearest MRT's - Esplanade, Prominade and City Hall) in the day-to-day activities.

Our company has serviced its CBD Marina Square (main office) site for 22 years as a racket sports site manager and is expanding its services to the adjacent Suntec City building from November 2024. We provide endless opportunities for career progression and better work - life balance.

Responsibilities:

The Personnel shall be competent to perform the following:

1. Attend to incoming phone calls, enquiries and deliveries promptly (mostly our bookings will be managed automatically via our online website and app presence).

2. Attend to walk-in students, teacher-coaches, visitors and site stakeholders with care and empathy.

3. Contact site users of cancellation / rescheduling of sessions and reasons changes are necessary.

4. Man the General Office reception counter and ensure it remains clean and tidy.

6. Manage simple office administrative tasks such as receiving and directing of incoming mails/packages, making trips to Post Office, managing and distributing notifications and letters to teacher - coaches and clients, trays, filing, collating and printing of documents.

7. Call & engage with clients for administrative matters e.g. GIRO forms, support in opening / registering and maintaining online accounts.

8. Perform administrative tasks using basic Microsoft Office e.g. data entry, preparing Word documents & Excel spreadsheets.

9. Assist with other ad-hoc tasks as assigned by the company e.g. assist in maintaining adequate stock levels by re ordering from our vendors as required.

Job Requirements:

Qualities of Personnel:

1. Good communication and interpersonal skills.

2. Able to read, write and converse in English.

3. Warm personality with good customer service skills and telephone etiquette skills.

4. Able to work independently.

5. Good team player with initiative.

Qualifications, Skills & Experience:

1. Preferably 2 years' experience in front desk reception duties (not essential as full training and guidance will be provided within our orientation that will allow those with no experience quickly gain confidence and in the role.

2. Relevant reception / management experience in a sports setting would be highly advantageous.

3. Experience with administrative work using basic MS Office (Word, Excel).

4. GCE “O” level certificate with at least 2 “O” level passes.

Summary:

Contract Period: From 1 Nov 2024 to 31 Oct 2025 (opportunities to extend and grow within the organisation will be made available and offered to suitable candidates)

Working Hours:

Personnel to be deployed at the following hours (a maximum of 44 hours per week):

Shift 1

• Mutually agreed fixed roster for days 7:00am to 4:15pm, inclusive of 45 min lunch break

Shift 2

• Mutually agreed fixed roster for days 1:45m to 10:00pm, inclusive of 45 min lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Location (Nearest MRT): Esplanade, Promenade, City Hall

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

Key Highlights

• Nearest MRT: Kent Ridge
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $2,500 per month
• Contract Duration: 8 months

Key Responsibilities

• Handle Admissions and Scholarships enquiries via email and telephone.
• Attend walk-in Admissions and Scholarships enquiries (if required).
• Any other ad-hoc duties.

Key Requirements:

• Min GCE A-Level / Diploma and above in any related field
• Proficient in MS Office (Outlook, Excel, IE) and Zoom will be a plus!

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.