Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

About M-DAQ

M-DAQ is a Singapore-headquartered financial technology company that empowers businesses and individuals in cross-border transactions by harnessing data to provide foreign exchange clarity and certainty. Our innovation of tomorrow further leverages data to provide embedded finance solutions to offer corporates and their employees more convenience and control.

Founded in 2010 with the belief that resources may be limited but aspirations are not, M-DAQ’s vision is to create a World without Currency Borders™ for all to participate and thrive in the global economy. We serve global e-commerce marketplaces, securities exchanges, financial technology companies, and corporates across 45 markets. M-DAQ Group processes S$14bn cross-border transactions annually and turned net profitable in 2018 for its core Aladdin+ business. We have offices across Singapore, Indonesia, China, Hong Kong, Japan, Korea, Sri Lanka and the United Kingdom, and we are backed by international institutions such as Affinity Equity Partners, Ant Group, EDBI, NTT Communications, and Samsung.

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits

Overview

M-DAQ is seeking an experienced and detail-oriented Compliance Manager who is well-versed with Capital Market Services (CMS) license operations, particularly in Foreign Exchange (FX) over the counter (OTC) and derivative products. The ideal candidate should possess a deep understanding of the Monetary Authority of Singapore (MAS) regulatory frameworks, industry best practices, and a track record in implementing and maintaining effective compliance programs within the financial service sector.

Key Responsibilities

• Stay abreast of MAS relevant regulations and guidelines pertaining to CMS
• Communicate regulatory changes to internal stakeholders while ensuring proactive adjustments to compliance frameworks, policies and procedures
• Develop, implement, and maintain compliance policies and procedures to ensure the CMS licensed entity is compliant with its regulatory obligations
• Conduct risk assessments specific to FX OTC derivatives business activities
• Collaborate with key control functions to mitigate compliance risks
• Implement training programs to enhance awareness and adherence to compliance policies
• Establish robust monitoring and surveillance systems to detect and prevent potential compliance breaches
• Investigate and resolve instances of non-compliance, working closely with internal stakeholders and external authorities, when necessary
• Coordinate and participate in internal and external audits
• Provide regular updates detailing compliance performance, issues, and recommended actions for Head of Compliance and Senior Management review.
• Foster strong collaboration with business units to ensure a thorough understanding of FX OTC derivatives operations
• Act as a liaison with regulatory bodies, responding to inquiries and requests promptly and accurately

Desired Skill Set and Attributes

• A recognised degree from a reputable institution
• At least 3-5 years working experience in a compliance role advising FI in Singapore with a focus on FX OTC derivatives
• Deep knowledge of relevant regulatory frameworks and industry standards
• Strong analytical and problem solving skills with a keen attention to detail
• Excellent communication and interpersonal skills
• Able to work independently with minimal supervision
• Professional certifications such as CAMS or CFE are a plus

Up to $3700 + comms

WORK 5 DAYS OFF 2 DAYS A WEEK!!!

A FAMOUS BRANDED STREET WEAR!!

Responsibilities:

• Manage daily store operations
• Lead, motivate and drive the sales team to achieve store targets and personal targets/KPIs
• Develop strategies to raise customers’ pool, expand store traffic and optimize profitability
• Ensure high-quality visual merchandising presentation are in accordance with Company guidelines

Requirement:

• 3 years of supervisory or managerial role in retail industry.
• hard working and able to provide good customer service.

Job Description & Requirements

1) Handle enquiries via online chat, email and telephone etc.

2) Handle customers’ requests on service amendment, addition and termination.

3) Handle billing enquiries.

4) Follow up with customers on unsuccessful payment.

5) Handle technical and connectivity issues.

6) Generate sales leads.

7) Assist customers with online application.

8) Schedule fibre broadband Installation.

9) Handle routine feedback / complaints.

• Well Established Company (Construction Machine Supplier)
• Working Location : Benoi
• Working hours: 5 Days (Mon - Fri 8.00am - 5.45pm)
• Salary: $5000 - $7000

Job Responsibilities:

• Evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency.
• Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time.
• Ensuring that all accounting processes align with current financial legislation.
• Analyzing financial data and creating reports for management, stakeholders, and external parties, such as vendors or lenders.
• Maintaining accurate and complete financial records and participating in audits or reconciliations, as needed.
• Assisting other departments as they develop strategies, establish objectives, and make decisions that could have a financial impact on the business.
• Keeping informed about the latest developments in the finance industry.

Requirements:

• Bachelor Degree in Finance, Accounting, ACCA equivalent

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Sit Gim Yeow, Clarence
Registration No: R21100636

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

* Able to lead team of workers and supervisor;

* Accountable for the profitability at designated site;

* Must have good management skill;

* Process good communication skills;

* preferably to possess driving licence;

* Knowledge of Auto-CAD for drafting purpose;

* Multi skill knowledge of various construction services;

* Attend to site meetings when required;

* Monitor site schedule to ensure that progress at site is in line;

* Hold facilitator meeting for different site supervisors;

* Ensure that strict safety at site in conformance to MOM regulations;

* Attend site show round when dedicated to do so.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Ensure team briefings are carried out before each service period
• Implement and ensure that Food Safety and Hygiene standards are met at all times
• Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
• Train and develop the team to deliver the food to a high standard
• Ensure readiness for service and that the pace is set for peak times
• Ensure that all food is presented for service in a timely manner and in correct sequence
• Deal with any customer returns of food in a timely manner
• Check and sign for all deliveries
• Ensure that outlet is stocked with adequate levels of inventory
• Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery
• Control wastage
• Handle guests’ special requests and complaints
• Ensure that the Kitchen Assistants and Kitchen Crew are able to handle their duties properly and well groomed, properly attired and efficient.
• Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and connected areas
• Assist your superior in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description:

Ensuring Company policies are followed. Optimizing prpofits by controlling costs. Hiring,training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews.

Job Requirement:

Able to work on weekends and public holidays. Have positive attitude. Working long hours under stress. Have a friendly and patient personality. They must make quick decisions and have great interpersonal skills. Attention to detail and excellent multitasking skills are important.

Responsibilities:

• Conduct client onboarding exercise and complete onboarding checklist, SWOT analysis and gap assessment during the project conception.
• Planning with the team, choosing, organizing, and motivating across different vendors.
• Overseeing and monitoring all the Campaign progress activities as per the timeline.
• Delivering and ensure client satisfaction within budget allocated.
• Engage senior stakeholders to discuss and address project issues and risks.
• Drive and manage project end to end delivery including requirement, design, testing, deployment.
• Taking minutes and ensure proper documentation of client requests to manage delays arising from client or vendor.
• Provide timely updates to internal and external stakeholders as per required.
• Meet up with clients and conduct presentations whenever there is a need to.
• Be on time and reply to clients enquiries whenever necessary.
• Ensure all the Digital Marketing Campaign timelines are properly managed.
• Works closely with the Digital Marketing team.
• Conduct meetings, delicate work and communicate across clients feedback periodically.

Requirements:

• Diploma or Degree in Business Management, Marketing or Marketing Communication.
• Pro-active, hardworking, good working attitude, meticulous and results oriented.
• Resourceful and problem solver.
• Candidates must be able to function in agile work environments.
• Excellent analytics skill with strong business acumen.
• Excellent interpersonal and communication skills with the ability to translate complex concepts into actionable data and presentation
• Excellent presentation skills that encompass clear, compelling communications tailored to different group of stakeholders.
• An advantage to have, Marketing / Digital Marketing background, website development experience.

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi

Responsibilities:

• Proactively explore and expand new/existing customer base.
• To build and maintain strong customer relationships.
• Handling of key accounts.
• To promote new products and increase sales of existing product lines.
• To conduct sales presentations, negotiate and prepare proposals and appropriate terms of sales.
• To follow up payment of an order with customer.
• Any other related projects/ duties which not indicated above will be assigned by the superior from time to time.

Requirements:

• Diploma / Degree in Electronics or Electrical Engineering.
• Relevant Sales experience in semiconductor industry or distribution field ( Active / Passive ) etc.
• Minimum 2-3 years of relevant working experience in product marketing industry.
• Proficient in MS Office.
• Good knowledge on the industry, good resources in terms of customers, manufacturers’ and competitors.
• Effective communication skills, interpersonal skills, and analytical skills.
• Able to travel.
• Possess driving license, preferably with car.

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

What you will be doing:

Hubble is looking for an experienced Enterprise Sales Manager (Individual Contributor- Hunter Role) who has the talent & ability to generate new business (new logo acquisition or expanding in existing client base). They should have a consultative sales approach and a successful track record of engaging and closing Enterprise segment/Large Enterprise clients with polished presentation & product demo skills. This person must demonstrate all the behaviors associated with a high-performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers. You’ll:

• Drive sales engagements to exceed activity, pipeline, and revenue goals every quarter.
• Build a Sales plan to maximize revenue and customer satisfaction within your accounts/ territory. Analyse sales/metrics data from your accounts/ territory to help evolve your strategy & execution.
• Become the resident expert on the Hubble platform and sell our cloud-based software suite to new or existing clients (new opportunities).
• Educate & wow customers by demonstrating Hubble’s software and prescribe relevant use cases that will deliver strong business impact.
• Demonstrate value to key stakeholders. Confidently engage different stakeholders, negotiate win-win agreements and close large deals.
• Align with inside stakeholders, including Customer Success, Marketing and Product Management teams.
• Develop long-term strategic relationships and ensure satisfaction with Key accounts.

What we need from you:

• Five (5) years or more in Enterprise B2B software sales with at least Three (3) years of experience selling SaaS products to C-Level, Senior Management, and Key Influencers of Large Enterprises.
• Proven track record of consistent sales/territory growth and quota achievement (hunting role) by closing 6-7-digit dollar contracts.
• New logo acquisitions & expansion with existing clients (new opportunities) using solution-selling techniques.
• Demonstrated ability to navigate complex multiple-stakeholder deal environment and track record of successful selling to Enterprise companies in Singapore/ASEAN.
• Strategic account planning and execution skills, and comfort with sales management tools, e.g. Salesforce, Hubspot, etc.
• Skilled in both virtual & in-person presentations with the ability to create strong impact through SaaS product demonstrations. Be able to construct and articulate strong business case to the clients/prospects.
• Vibrant and energetic attitude, with willingness to perform and get things done.
• Bachelor's degree with good academic results preferred.

About Hubble:

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and create wealth for our clients.

Today, we are proud to have automated over 300 construction sites worth over $50 billion worldwide. Our complete software solution suite includes document, workforce, safety, quality, material, payments, and building management, and is used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate through our offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a talented, driven, and ambitious team. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and want to bet on you. If your mindset is correct, we promise you the ride of your life.

Who will you be working with:

• Purpose-driven
• Hungry, ambitious, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart your own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is every one of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

You’ll make an impact by:

• Supervising and leading teams of technical specialists to execute fire alarm project installation works.
• Supervising all fire alarm project installation works, engineering works, field personnel, subcontractors, and site progress in accordance to site/work schedule or program with consultants.
• Being responsible for overall project quality, cost control and timely completion of assigned projects.
• Planning and executing project activities including cost re-estimates, work schedules, and material delivery schedules. Maximize cost saving in ensuring most reliable and lowest quote from selected suppliers, prudent manpower planning
• Directing and organizing the preparation of engineering submittals and timely delivery of materials to site.
• Maintaining and controlling all project documentation - drawings, site progress report, T&C reports and O&M.

Your Defining Qualities:

• Diploma/Degree in Electrical Engineering or similar qualifications (ie NTC)
• Prior experience in building and fire related projects are highly advantageous
• Proficient project management skills, demonstrating a strong ability to efficiently oversee and execute projects
• Proven experience in stakeholder management in a dynamic organizational setting, with strong problem-solving and conflict resolution abilities.
• Competent computer literacy and a solid understanding of product knowledge
• Excellent communication, interpersonal and multitasking skills.

Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

If you love coordinating and executing events, are hands-on, resourceful, and like to organize fun experiences, we want to hear from you!

Job Description:

• Great Working Environment With Family-like Culture
• Great Exposure and Learning
• Great Mentorship and Dynamic Team
• Events Facilitation and Client Interaction
• Events Set Up, Tear Down
• Manage Event Logistics and Operations
• Maintenance of Equipment and Logistics
• Customer Feedback
• Games Development

Requirements

• Minimum of 6 months commitment
• Strong verbal communication skills and love speaking to crowds
• Outgoing, people-oriented, positive attitude, and great customer service
• Comfortable with physically demanding job scope; sporty
• Proficient with basic digital tools (e.g. Google suites, Zoom, Google meets, etc)
• No prior experience required
• Class 3/3A driver’s license (not required but preferred)
• Students and Fresh Graduates are all welcome to apply

Benefits

• Competitive salary and benefits: SGD 800 to SGD 1200 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Snacks, coffee, drinks, in the office

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Job Summary:

Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization.

As the Customer Service Executive, you will assist Facility Management Team to drive customer success and operational excellence. Your primary goal will be to optimize customer experience, promote customer loyalty, and ensuring the renewal of the contract.

Scope of Works of Customer Service Executive

· Deliver excellent customer service to students and stakeholders by promptly addressing inquiries, concerns, and requests.

· Maintain accurate and up-to-date customer records, ensuring that all interactions are properly documented.

· Collaborate with the Customer Services team to identify areas for improvement and implement strategies to enhance service quality and satisfaction.

· Assist in the administration of contracts, including reviewing contract terms, maintaining contract files, and ensuring compliance with contractual obligations.

· Support contract negotiations and renewals by providing necessary documentation and liaising with relevant stakeholders.

· Assist in the tracking and monitoring of contract performance, highlighting any deviations or issues to the appropriate parties.

· Prepare and maintain accurate records, reports, and correspondence related to customer interactions, contracts, and service performance.

· Support the generation of regular reports on customer service metrics, contract status, and key performance indicators for management review.

· Assist in analysing data and identifying trends to provide insights for continuous improvement initiatives.

· Communicate effectively and professionally with students, parents, vendors, and internal stakeholders to address inquiries, provide information, and resolve issues.

· Collaborate closely with other departments, such as Operations, Finance, and Legal, to ensure smooth coordination and alignment of activities.

· Contribute to ongoing efforts to enhance customer service processes and contract management practices.

· Stay updated on industry trends and best practices in customer service and contract administration, sharing knowledge and suggesting innovative ideas.

· Collaborate with cross-functional teams to ensure effective communication and coordination in achieving customer excellence objectives.

· Engage in problem-solving activities, supporting root cause analysis, and implementing corrective and preventive actions.

· Foster a team-oriented approach, promoting collaboration, and knowledge sharing across different departments.

• Events on-site coordination and execution (both in-person and virtual events)
• Events management and operations
• Events logistics set-up, preparation, and tear-down
• Client management, event facilitation, and briefing
• Recruiting, training, and management of a team of facilitators
• Events logistics planning, inventory management, stock-check, and equipment maintenance
• Developing and testing new games, creative workshops, and experiences
• Administrative duties and other matters required

Job Requirements:

• Fresh graduates are welcome to apply
• At least 1 year of relevant event experience preferred
• Outgoing and Sporty personality (love interacting with clients, coordinating events, client briefings, and set up and tear-down activity equipment)
• Strong work ethic, responsible, meticulous, and a problem-solver
• Able to handle a hands-on working environment (involves physical work, conducting outdoor events under the sun, event set-up and tear-down, maintaining equipment, etc)
• Proficient in using software such as Microsoft Office, Google Docs, Google Slides, Google Sheets, Zoom, etc)
• REQUIRED: Class 3 Driver’s License (Auto or Manual) (You will be required to drive our company vans)

Why Join Us:

• Join our fun and dynamic team to build the brand with us!
• Great learning opportunities (everything from client management, event execution, operations, logistics planning and execution, facilitator training and management, etc)
• Great career progression (if you perform well, you might be heading a team of operations executives more quickly than usual)
• Great working environment with capable people, merit-based systems, and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Benefits:

• Salary Range: SGD 2500 to SGD 3500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental, and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real-world impact
• International and collaborative team
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, and drinks, in the office