The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Parameta Solutions

Parameta Solutions is a leading global provider of OTC market data. From pre to post trade, our solutions help clients manage complex markets more effectively.

Matching buyers and sellers, we create liquidity and price discovery in these markets and provide insight and context to our clients. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers as well as risk and compliance managers and academic institutions.

Role Overview:

Parameta Solutions is the Data & Analytics division of TP ICAP. We are a multi-cultural organisation that has set exciting objectives to grow the business and increase contribution to group revenues across a five-year period. Aligned to this strategy is the position of a Client Success Manager, APAC to be located in the TP ICAP Singapore office.

The Client Success Team is primarily a post-sale function focused on delivering value to our clients, building strategic relationships with external stakeholders, ensuring high satisfaction levels and high retention rates.

The Client Success Manager (CSM), APAC is reporting to the Head of Client Success based in London and requires a very high level of self-sufficiency and proactivity. The successful candidate will be responsible for all aspects of Client Success activities from the initial client engagement and scope, building strong relationships in order to understand our clients goals and objectives to the provisioning of services, solving issues, daily management and continued success.

Internally the CSM will work closely with the sales, data engineering, product, operations and marketing teams to cement and accelerate growth.

Role Responsibilities:

•Owning a portfolio of clients as a strategic business partner, the CSM will be developing and increasing engagement strategies and maximise retention of our client base; demonstrate ROI and ensure outstanding levels of client satisfaction

•Consulting with our clients to understand their business and goals, supporting Parameta Solutions clients strategy and delivering on agreed success outcomes

•Maximising the chance of contract renewal through sustained and valuable liaison with the key decision makers within each of our target accounts

•Referral and advocacy – curating client satisfaction feedback and referrals

•Upselling – Making the most of upsell opportunities and spotting opportunities for new propositions that can be packaged and sold

•Acting as the expert on our data, platform content, features and functionality; comfortably delivering training demonstrations and answering questions

•Help evolve a scalable Client Success model and feeding this back into our sales, operations and product approach

•Working with the Data Engineering, Product and Support teams to deliver and act on valuable insights and feedback from our end-users

•Regular travel to Japan or across the region as required

•To fulfil any additional / ad hoc duties as required to meet the needs of the business

Experience / Competences:

•Fluent English & Japanese

•Mandarin advantageous

•5 years of experience in a similar client facing function

•Experience of working with Financial Market Data ideally in the OTC space

•Ability to deal with ambiguity and high levels of change

•Self-starter and highly proactive

•Experience navigating through complex organisations and effectively communicate and establish credibility and rapport with multiple levels of a client's organization

•Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying client needs

•Confident in liaising with colleagues across departments and offices

•Thrives in a fast-paced environment

•Skilled in use of Salesforce.com and Microsoft applications (Word, Excel, PowerPoint)

•Understanding of any sales methodology preferred

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Duties & Responsibilities

• Manage assigned projects on NUS campuses (planning, design development, procurement, contracts administration, site supervision, liaison with various stakeholders, testing and commissioning, management of project account and defect liability issues.)
• Ensure that projects complete within schedule and approved budget and is properly handed back to the NUS user and over to the maintenance team at Asset Enhancement section, CAM.
• Work closely with the consultants and ensure that projects comply with NUS's policies and guidelines.
• Provide progress updates on assigned projects for routine/ ad-hoc management reporting.
• Assist in any other duties as assigned.

Qualifications

• A good bachelor’s degree or master’s Degree from a recognized University, preferably in area of Architecture/ Engineering/Construction Management/ Quantity Surveyor, and registrable with the Board of Architectures (BOA) Singapore; Professional Engineers Board (PEB) Singapore and/or Singapore Institute of Surveyor and Valuers respectively.
• Minimum of 8 years of relevant working experience in construction project coordination, design management, contract administration, project management and defects management.
• Experience in consultancy services will also be considered.
• Experience in handling new building development or Addition & Alteration (A&A) projects.
• Knowledge in local regulations; working knowledge of the authorities’ submission requirements.
• Resourceful with excellent communication skills
• A team player with a positive attitude and drive.

• Administer all direct sales channels and the procedures related to bidding which is essential for the operation.
• Engage with designated or agreed-upon clients or prospects to advertise business offerings in a particular region or industry.
• Focuses on reaching personal sales targets, developing new business prospects, building connections with customers, and effectively addressing specific customer issues.
• Create product and service solutions, along with customized contract conditions, that satisfy clients' mid- to long-term needs while taking into account the advice of relevant internal specialists.
• Present the proposed solution to client representatives, then negotiate a deal within predetermined commercial constraints.

Requirements:

• Diploma and above
• At least 5 years of Sales experience in Marine Sector.
• Excellent leadership, communication, and interpersonal skills.
• Proven experience in developing strategic sales plans.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is specialized in the production and distribution of disposable medical devices.

• Develop and implement sales strategy to achieve the company's goals and objectives in the Cardiology and Radiology product lines both in Singapore and Malaysia.
• Create and execute business plans and key account plans to meet sales targets.
• Identify key decision makers and influencers and leverage relationships to support the introduction of the assigned products.
• Manage new product launches in Singapore and Malaysia.
• Gain insights into competitor actions and devise strategies to proactively address them.

Requirements:

• Degree in Science or equivalent
• At least 5 years of medical device sales experience in Cardiology and Radiology Products.
• Strong connection with key leaders in both Singapore and Malaysia.
• Able to build and maintain effective business relationship.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Administer central register of Underwriting manuals, guideline, Risk Acceptance Authority, Underwriting breaches, work processes
• Monitor overall pricing adequacy
• Support the monitoring, analysis and review to improve results
• Optimize Underwriting productivity and efficiency through technology and enhanced workflow for referrals
• Represent the company to liaise with relevant authorities eg. MOM
• Administer Group Underwriting Policies and Guidelines, including liaising with MSIG Asia/Head Office, the establishment of procedures, control mechanisms, monitoring and reporting
• Conduct underwriting audit of Business Units, Underwriting and Reinsurance workshop, training sessions
• Support the development and implementation of Environmental Risk Management framework and strategy
• Support management of Service Providers through liaising with relevant Segment Profit Centres and Business Units
• Support compliance with Group and regulatory reporting requirements (PPF, IFRS17)
• Undertake any other duties as may be assigned

• Tertiary qualification and/or insurance professional qualifications

• At least 8 years of Underwriting experience in general insurance operations
• General insurance market and regulatory requirement
• Knowledge in commercial Insurance business and underwriting, pricing, audit, referrals, review of policy wordings and product enhancements
• Business transformation, Digitalisation savviness
• Business Analysis and portfolio management techniques
• Knowledge in insurance products
• Good interpersonal and communication skills, verbal and written

We are representing a Family Office in Search for a Personal Assistant

Responsibilities:

• Assist in managing communication between the family and international schools for children, ensuring accurate and timely information flow.
• Coordinate and organize the children’s extracurricular activities and tutoring sessions, ensuring all academic and activity schedules are well-arranged.
• Oversee and coordinate the household staff, including tutors, drivers, and other domestic workers, to ensure smooth daily operations within the household.
• Handle the daily personal matters for the employer and family, including travel arrangements, flight and hotel bookings, and meal reservations.
• Ensure all details for travel and daily arrangements are organized, with relevant documentation and information prepared in advance.

Requirements:

• Strong organizational and communication skills, detail-oriented, and able to manage multiple tasks flexibly.
• High sense of responsibility and efficiency, capable of handling a fast-paced environment.
• Proficiency in coordinating with international schools and liaising with staff.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Responsibilities and Duties:

· Welcome and orientate visitors/patients upon arrival at the lobby.

· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.

· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.

· Assist visitors/patients with way-finding around the hospital premises.

· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning

· Handling of enquiries or feedback from the visitors/patients

· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.

· Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements:

· Minimum GCE ‘N’ levels.

· Experienced in customer service with good interpersonal skills.

· Minimum 1-2 years of relevant experience especially in healthcare sector.

· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.

· Service-oriented and a good team player.

· Able to commit to shift work.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Assistant / Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understand the situation in other departments and its implication for your own department.
• Planning ahead and ensuring adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
• Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Be aware of potential highs and lows in the business.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Assist with forecasting potential revenues and costs.
• Follow company’s control procedures.
• Communicate relevant financial information to the team.
• Assist the Manager in maintaining leave plans for the department.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring that departmental orientation is carried out.
• Ensure that standards training, and assessments are carried out.
• Assist with regular reviews of individual and team performance against objectives, providing feedback.
• Assist with developing and implementing department training plans to meet business needs.
• Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Morgan McKinley is looking for a Network Operations Engineer to join our client’s dynamic network operations team. Our client, a leading multinational social media technology company, offers an opportunity to enhance the efficiency and reliability of one of the world’s most fast-paced networks.

This role is for a 12 month contract assignment with a possibility to extend or be converted to perm!

Job Description:

• Support operations for the company’s large-scale network infrastructure, including internet infrastructure (CDN or IAAS) or large IXSP internet network.
• Conduct in-depth analysis of complex technical issues across networks, addressing everything from automated tools to hardware failures and network problems.
• Identify potential operational risks and develop strategies to mitigate or minimize them.
• Enhance escalation and emergency response procedures, ensuring comprehensive postmortems to prevent future issues.
• Manage escalations to closure, leading investigations across various domains and functional teams.
• Collaborate with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to achieve outstanding operational results and oversee external vendor performance.
• Participate in the on-call rotation with the global operations team.

Requirements:

• BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience.
• With 4+ years of relevant experience in network operations, supporting large-scale network infrastructure.
• Extensive internetworking experience with a large ISP internet network, CDN/Edge network, and handling at least Tier 2 escalations.
• Expert knowledge of TCP/IP, IPv6, L3 Switching, BGP, packet capture and analysis, and protocol session communication (TCP/UDP/HTTP).
• Intermediate knowledge of Linux systems, DNS, HTTP, and server hardware.
• Understanding of power and cooling in large data centers.
• Proficiency in data-driven analysis on large-scale data sets to identify problems and root causes.
• Experience implementing and maintaining monitoring, alerting, and repair systems for production networks in a DevOps environment.
• Scripting and/or coding experience in languages such as Python or Go for monitoring, alerting, or provisioning.
• Relevant certifications (e.g., CCNA, CNIE, A+, Sec+) are a plus.
• Proven ability to work within a global team, collaborating with cross-functional teams in a fast-paced, dynamic environment with minimal supervision.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and cultural and language insights, beyond what our standard systems or scaled solutions can provide.

The successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for India and South Asia Region, as well as solve enforcement issues across a wide range of Meta markets.

The Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

This position is full time and is based in Singapore.

Responsibilities

• Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the India Marathi Market
• Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on India.
• Draw upon linguistic and cultural expertise in India's Marathi market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
• Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in India Marathi Market and the broader South Asia Region.
• Contribute to the development of scalable operational solutions aimed at improving user community support within the India Marathi market, while working collaboratively with other regions.
• Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials.
• Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
• Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events
• Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools.
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets.
• Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region.
• Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta.
• Fluency in written and conversational Marathi to support operations in the local language
• 1+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders
• Strategic thinker with strong analytical and creative problem-solving skills
• Strong interpersonal skills and ability to build relationships with internal and external partners
• Ability to work with graphic and/or objectionable content.
• Proven ability to work independently and manage multiple priorities in a dynamic environment
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Preferred Qualifications

• A background or understanding of the Trust & Safety Domain
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Language proficiency in additional Indian Languages is preferred as the candidate will be supporting operations for the South Asia region
• Excellent analytical, project management, and problem-solving skills, with an interest in innovation and technology

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the Team

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

About the Role

The Head of KYC Operations - Financial Services is responsible for overseeing the KYC program for financial services products, ensuring it meets both regulatory and company compliance standards. This role involves developing, implementing, and scaling effective KYC processes and selecting market-appropriate KYC solutions. The ideal candidate has expertise in Southeast Asia's KYC operations, with strong product management skills, a background in AML compliance, and experience in BNPL or lending. The role requires project management and compliance leadership to collaborate across teams, including business development, fraud, product, technology, and compliance. Reporting to the Head of Global Payment Compliance, this individual will build and deliver high-quality KYC operations to support customer needs.

Key responsibilities

1. Leading the end-to-end KYC program to ensure compliance with regulatory requirements and market practices for financial services (e.g., Buy Now Pay Later, Lending).
2. Building the KYC operations team and collaborating across functions to develop efficient processes that reduce user friction.
3. Collaborate with Risk, Product, User Experience, and Technology teams to define KYC solutions, including selecting vendors and establishing a BPO for compliance operations.
4. Partnering with Business Development to analyze the market, select suitable BPO providers, and manage resourcing and cost planning for compliance operations.
5. Training outsourced teams, monitoring effectiveness, and optimizing cost efficiency.
6. Expanding KYC operations to new markets with tailored solutions.
7. Implementing continuous monitoring, metrics, and benchmarking to ensure effective KYC operations.
8. Advising internal teams on KYC regulations and staying updated on global compliance trends.
9. Presenting compliance reports to senior leadership.

Minimum Qualifications:

• More than 5 years in a people management role, specialising in AML/KYC compliance within fintech or financial services, with experience building operation functions.
• Proven KYC operations and project management skills to prioritize and deliver compliance solutions that reduce user friction within financial services (e.g., Buy Now Pay Later, Lending).
• Strong communication skills for translating compliance requirements into actionable steps for cross-functional teams.
• Expertise in APAC AML/KYC regulations for Buy Now Pay Later and Lending products
• CAMS or equivalent compliance certification.

Preferred Qualifications:

• Buy Now Pay Later or lending-specific to KYC experience
• Knowledge of regulations in Europe/Americas is a plus
• Strong analytical skills and a track record of optimizing KYC processes
• Project management certification (e.g., PMP) or JD preferred

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Roles and Responsibilities:

• Excellent technical knowledge and proven ability to develop technical solutions and proposals, along with strong problem-solving skills to provide comprehensive solutions to align with customer requirements
• Able to conduct technical demonstrations and proof-of-concepts to showcase security features and benefits to potential customers
• Able to train customers and internal teams on various technologies and best practices
• Strong understanding of various AutoID products, features, and capabilities
• Work closely with sales team to identify sales opportunity while providing full presales assistance to close deals

Requirements:

• Diploma/Degree in Computer Science, Engineering, or related field
• Minimum 5 years of experience in presales engineering or technical sales, preferably within AutoID or security industry
• Familiar with industry standards, regulations, and best practices related to AutoID or security systems
• Programming experience in .Net Core, C# and Python
• Experienced in providing product demos and conduct technical presentations for prospective clients
• Able to support presales site activities, preliminary site visit, coordinating trial supports / preparations

Responsibilities:

• Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.
• Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.
• Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.
• Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.
• Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.
• Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.
• Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.
• Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.
• Strong understanding of user-centered design principles and the ability to translate user needs into product features.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Proficiency in using product management tools and software.
• Leadership qualities and the ability to motivate and inspire cross-functional teams.

Job Description

• Manages, coaches and motivates a team of territory/account managers to ensure achievement of sales targets within assigned territories
• Utilizing in-depth understanding of hemodynamic monitoring as well as cardiovascular anatomy, pathology and physiology relevant medical products as it relates to the business
• Promotes and sells product portfolio and solutions directly to current and new customers while building and utilizing the relationships with customers in assigned areas
• Supports sales activities of territory/account managers in complex selling situations while executing short-term plans for the assigned areas

Requirement:

• Bachelor's Degree in related field
• Progressive sales experience and profound medical devices industry experience
• Expertise of the assigned product portfolio, addressing customer needs and comparing to competitor offerings
• Understand BU direction, target and the competitive landscape of assigned areas
• In-depth understanding of hemodynamic monitoring as well as cardiovascular anatomy, pathology and physiology relevant medical products as it relates to the business
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
• Works independently without close supervision

The Cards and E-Payment Usage & Partnerships asssociate will be responsible for bringing onboard and managing partners for key merchant categories to create positive customer journeys to drive customer usage and engagement. He/she is also expected to work closely with internal and external stakeholders to deliver on the proposition to make the Cards and payment method the preferred payment methods and to deliver superior value to our customers

Manage both existing partners and develop new business opportunities in key merchant categories, projects & initiatives.
Support team lead in the assessment, development of proposals/presentations and negotiations for existing and new partners to create and nurture business opportunities and partnerships.
Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
Track performance, report metrics and leverage data and learnings for decision-making and identify opportunities to drive incremental growth
An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
Work with Line Manager to develop long-term strategic initiatives

Requirements:

Degree Holder

Minimum of 3 years of experience
Product and Usage Management in payments or mobile payments preferred
Experience in payments with both consumer and merchant preferred
Strong communication and presentation skills with ability to manage and influence internal stakeholders and external partners
Customer centric, able to understand and anticipate what customers need
Team player with good interpersonal skills to work effectively and collaborate widely with cross-functional teams

Internal ref: 9221

Regards,

Lini

Recruitment Consultant

R22108463

Job Title

SHOP MANAGER

Occupation

MANAGER

Job Description & Requirements

Industry

Beauty salons and spas (including slimming, skin care and hair care centres)

Job Title

Senior Shop Manager

Occupation

SHOP SALES MANAGER

Job Description & Requirements

Roles & Responsibilities

• Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively
• Duties include motivating sales teams, creating business strategies, developing promotional materials for shop
• Guide shop's supervisors
• Create shop's objectives
• Make critical decisions
• Manage shop's budgets
• Oversee shop’s performance

About FOMO Pay

Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.

As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:

• FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBank - Facilitate businesses’ everyday requirements for transactional banking needs
• FOMO Treasury - One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Responsible for full set of accounting processes and tasks (i.e. AP & AR process, GL, account reconciliation etc.) for a few entities and perform consolidated financial statements
• Review monthly management accounts, financial statements and resolve discrepancies
• Coordinate with internal and external parties including external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• In-charge of submission of all tax and regulatory filing, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required

Requirements:

• Diploma/Degree in Accounting or a related discipline
• Minimum 5 years relevant experience within Banking & Finance or Fintech industry is a Must
• Experience in leading a team
• Strong understanding/appreciation of excel, accounting softwares, automation tools using API
• Good knowledge of relevant technologies (e.g. RPA) or methodologies (e.g MACRO, VBA) to improve user experience and streamline work processes
• Detail-oriented, self-motivated, resourceful and proactive
• Willing to challenge status quo

Our Perks and Benefits:

• Competitive Compensation and Benefit Package
• Group Hospitalisation and Medical Insurance
• Fun and Dynamic Environment with plenty of learning and growth opportunities
• Career Advancement
• Professional Development Training Workshops
• Team Building Sessions

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

About Zenith
Zenith's mission is to deliver a holistic, world-class education to all learners in South East Asia. Today, Zenith is one of the leading education companies in Singapore and we provide the best-in-class educational experience in the pre-university segment. Our dedicated team strives to empower learners to reach their peak potential by cultivating integral values and skills that will set them up for success in life.

Most importantly, we believe in equal access to opportunity regardless of background, and that the future of education is a tech-driven experience that places the learner at its core. To deliver on both, we aim to combine our pedagogical expertise with cutting-edge technology and an unrelenting sense of customer centricity.

If you share our mission of making a positive change in the future of education in South East Asia, we want to speak to you!

Responsibilities

• Actively reach out to parents and students to provide updates on their child's progress
• Handle walk-in enquiries, customer queries over the phone and other possible communication channels
• Management of centre administration and internal CRM
• Provide administrative onboarding support by assisting with data entry of student registration details
• Facilitate timely payments of students
• Provide inputs on the development and implementation of customer success strategies (customer retention, growth, satisfaction)
• Manage daily administrative tasks and other duties as assigned to ensure smooth operations of the operations department
• Support student participation and attendance in centres events/courses

Requirements

• Diploma in Hospitality, Mass Communications or related field
• 1 to 2 years of customer-facing experience
• Experience with customer-facing role
• Ability to manage multiple stakeholders effectively
• Possess excellent verbal and written communication skills
• Possess strong coordination and organisation skills
• Good team player with excellent interpersonal and negotiation skills

For Sewage and Drainage Pipe Jacking Project：

1. work in SG, Indonesia, HK;

2. 5years above site supervision and overall management experiences ;

3. Able to plan, design concept, organize resources for these projects.

4. Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

The Westin Singapore is seeking a Revenue Manager to maintain the transient rooms inventory for the hotel and maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of the hotel. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.

Analyzing and Reporting Revenue Management Data

· Compiles information, analyzes and monitors actual sales against projected sales.

· Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

· Analyzes information and evaluates results to choose the best solution and solve problems.

· Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

· Generates and provides accurate and timely results in the form of reports, presentations, etc.

· Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

· Maintains accurate reservation system information.

· Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

· Generates updates on transient segment each period.

· Assists with account diagnostics process and validates conclusions.

Executing Revenue Management Projects and Strategy

· Updates market knowledge and aligns strategies and approaches accordingly.

· Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

· Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

· Establishes long-range objectives and specifying the strategies and actions to achieve them.

· Takes a predetermined strategy and drives the execution of that strategy.

· Demonstrates knowledge of job-relevant issues, products, systems, and processes.

· Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

· Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

· Provides revenue management functional expertise to leadership team

· Ensures hotel strategies conform to brand philosophies and initiatives.

· Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

· Prepares sales strategy meeting agenda, supporting documentation.

· Communicates proactively with properties regarding rate restrictions and strategy.

· Manages rooms inventory to maximize rooms revenue.

· Assists hotel with pricing and provides input on business evaluation recommendations.

· Leads efforts to coordinate strategies between group sales offices.

· Supports selling initiatives by working with all reservations team

· Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.

· Checks distribution channels for hotel positioning, information accuracy and competitor positioning.

· Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

· Initiates, implements and evaluates revenue tests.

· Provides recommendations to improve effectiveness of revenue management processes.

· Communicates brand initiatives, demand and market analysis to hotel

· Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.

· Promotes and protects brand equity.

Building Successful Relationships

· Develops and manages internal key stakeholder relationships in a proactive manner.

· Acts as a liaison, when necessary, between property and regional/corporate systems support.

Additional Responsibilities

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Attends staff/forecast/long range meetings as requested by properties

Ensuring that customers enjoy excellent quality service at the beauty

Managing of customers’ relationship and feedbacks

Taking care of customers’ reservation and verifying of payment

Explaining treatment and package details to customers

Managing recruitment of beauty staff

Preparing work schedules for beauty staff

Setting goals for each staff member and evaluate their performance

Ensuring that the business achieves projected sales target and profit

Monitoring and restocking of beauty supplies

Ensuring spa facilities and equipments are maintained to a high standard

Implementing of marketing campaign to attract new customers

Managing of social media platforms and website of the beauty

Ensuring that proper safety measures are put in place and adhere to

Requirements

Candidate must possess at least Diploma or equivalent

Minimum 8 Year(s) of working experience in Sales/Business management/beauty management

Very knowledgeable in spa products and treatments

Certification in spa services and massage services will be added advantage

Experience in managing multiple branches will be added advantage

Good communication skills and interpersonal skills

Able to work on weekends

No fix working hours

Good learning attitude

Only shortlisted candidates will be notified.

Job Responsibilities:

• Responsible to the project stakeholders for accomplishing the project objectives within the
  constraints such as project scope, time, cost and quality of the project.
• To study tender / construction drawings, specifications and contracts to understand project
  requirements.
• Assist the Project Manager to oversee all site projects operations, functions & requirements.
• Overseeing all technical matters, attending clients and consultants meetings and
  coordination of M&E and architectural works.
• Planning and sequencing of the construction works according to the master and detailed
  construction programs.
• Co-ordinate the site operations with sub-con and supplier.
• Liaise with client, consultants and authorities on resolving technical issues, monitor site
  progress against target.
• Plan, procure, monitor and control of resources, such as manpower, machineries and
  material to execute site works within time and cost
• Lead coordination meeting with Site Manager, Site Engineers & Sub contractors.
• Maintains safe, secure, and healthy work environment, aiming for zero accident and near
  miss.
• Making sure sites meet legal guidelines, and health and safety requirements.
• To perform Ad-Hoc duties as per assigned

Job Requirements:

• Candidate must possesses Bachelor Degree in Civil Engineering or equivalent
• At least 10 years of related experience

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Duty Manager, you will be tasked to:

Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Be well versed in Marriott Bonvoy Loyalty Program. Attend to and assist in emergency situations.

Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.