Key Responsibilities:-

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch).
• Uphold standards in customer service engagement at branch.
• Teachers’ management and administration (more than 50 teachers full and part-time).
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc.
• Studio and facilities management.

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store.
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department.
• Perform any adhoc duties or projects as assigned.

Requirements:-

• Diploma graduate preferred.
• Experience in similar or service related industry preferred (enrichment centers).
• Excellent interpersonal skills and collaborative, team-oriented attitude.
• Proficient computing skills and familiarity with relevant software and systems.

Overview
Our client is looking for a finance manager to assist the Head of Finance in overseeing the accounting and finance functions of the company. This includes AP, GL, FP&A, financial reporting, financial compliance, and people management.

This role plays a pivotal role in supporting decision-making of the company through long term strategic planning, business partnering and collaborating with key stakeholders.

Role

• The Finance Manager directly reports to the Head of Finance.
• Office is located in Sembawang.
• 5.5 days work week. Monday to Friday (work in office, 8.30am to 5.45pm), alternate Saturdays (flexible work arrangement).
• Friendly working environment.
• Salary range from $6,500 to S$7,500.

Key Responsibilities

Accounting Management:
- Oversee the accounting function, including AP, GL, and payroll posting.
- Ensure financial compliance with relevant accounting standards and regulations.

FP&A:
- Develop and manage the annual budgeting process.
- Conduct financial forecasting and variance analysis.
- Prepare detailed financial reports for stakeholders and management.
- Identify opportunities for cost optimization and efficiency improvements.

Cash Flow Management:
- Monitor cash flow and liquidity to ensure sufficient resources for operational needs of the company.
- Develop cash flow forecasts and manage working capital.

Financial Reporting:
- Prepare monthly, quarterly, and annual financial statements.
- Analyze financial performance and provide insights to management for business investments and resource allocation.

Strategic Planning:
- Collaborate with senior management to develop long-term financial strategies.
- Evaluate investment opportunities and financial risks.
- Drive continuous improvements in financial processes, systems, and reporting tools.
- Collaborate with cross-functional teams to support business initiatives and provide financial guidance.

Compliance and Controls:
- Ensure compliance with tax regulations and IFRS.
- Implement and maintain internal controls to safeguard company assets.
- Support audits and reviews as required.
- Pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
- Manage relationships with external auditors, tax advisors, and other financial stakeholders.

People Management:
- Lead and mentor the finance team, fostering a culture of continuous improvement.
- Provide training and development opportunities for staff.

Education and Experience

• Bachelor’s degree in Finance, Accounting, or a related field.
• CPA, CA, ACCA or related professional qualification is required.
• Minimum 5 years of relevant accounting/FP&A experience in leadership positions, experience gained in F&B or F&B Manufacturing industry is preferable.
• Strong background in Accounting and FP&A.
• Proficient in Microsoft Excel and financial modelling.
• Experience using SAP or related ERP system (e.g. Oracle) would be an added advantage.
• Good analytical and problem-solving skillset, with attention to detail.
• Excellent communication, presentation, and organizational skills.

How to Apply

Please send your most updated CV (in Microsoft Word format) to Felant Ho at [email protected] for a confidential discussion.

EA Registration No. R24121797 | EA License No. 23S1885

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Contract Logistics Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the West - easily assessible.

Jobs Scope:

• Oversee daily warehouse, receiving, distribution, and maintenance operations.
• Optimize warehouse layout and space utilization.
• Develop and implement effective operational policies and procedures.
• Ensure compliance with regulations related to warehousing, handling, and shipping.
• Manage stock control, ensuring data accuracy and reconciliation.
• Prepare and manage annual budgets, monitor spending, and address variances.
• Coordinate with clients, suppliers, and transport partners to ensure smooth operations.
• Lead the recruitment, training, and management of warehouse staff.

Requirement:

• Degree in related field
• Relevant experience in warehouse operations
• Prior experience in implement process improvement is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

• Basic $ 2,800- $3,200
• Working location: Raffles Place
• Working days: Monday to Friday
• Working hours: 8.30am to 6.00pm
• 6 months contract (Period: January 2025 - June 2025)

Key Responsibilities:

• Assist with administrative tasks for the department or office.
• Answer all internal and external calls professionally, directing them to the appropriate person.
• Manage daily reception duties, welcoming visitors and ensuring proper check-in/check-out procedures.
• Oversee visitor access and control access cards.
• Provide related service of staff on board & resign procedures on FM scope.
• Coordinate meeting room reservations, setup turnover and necessary support.
• Logistic support in relation to Event Management & Public Relations activities.
• Alternate rotation to assist in Mailroom duties when required.
• Handle daily orders for consumables and manage hotel reservations.
• Offer employee welfare support.
• Perform other ad hoc duties as assigned.

Requirements:

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

What You'll Do:

• Ensure Hygiene and Safety: Follow personal, food, and beverage hygiene standards. Adhere to workplace safety and health policies.
• Customer Assistance: Attend to customers for collection, walk-in purchases, or dine-in. Respond promptly to email and social media inquiries.
• Maintain Service Area: Keep the service area and retail stock organized and well-maintained.
• Order Packing and Coordination: Assist in packing orders and coordinating deliveries.
• Support Sales and Marketing: Stay updated on sales and marketing activities. Process stockist orders and coordinate fulfillment.
• Manage Inventory: Maintain records of inventory and supplies. Ensure the latest products are updated in the POS system.
• Handle Events: Assist with planning and executing internal and external events. Set up and clean event spaces.
• Café Operations: Prepare and serve food and drinks. Ensure the café is stocked and clean. Handle cash and financial paperwork.
• Retail: Assiting customers with queries and curating bespoke chocolate collections to suit their needs.

What We're Looking For:

• Passionate About Service: You love providing great customer service and making people happy.
• Organised: You keep things in order and manage your time well.
• Team Player: You work well with others and contribute to a positive team environment.
• Detail-Oriented: You notice the small details and ensure everything is just right.
• Adaptable: You can handle various tasks and adapt to changing situations.
• Hygiene and Safety Conscious: You strictly follow hygiene and safety standards.

Perks of the Job:
- Chocolate Heaven: Enjoy generous discounts on all our delectable products.
- Fun Work Environment: Join a youthful, energetic team that loves what they do.
- Growth Opportunities: We invest in your personal and professional development.

Job Purpose

Assist Front-of-House (FOH) management in providing customer service at any AHL venues and performing FOH services to all customers within corporate guidelines with the objective of providing high service standards.

Duties and responsibilities

• Provide high-quality front-of-house services at Arts House Limited venues.
• Function as Venue Officer (as scheduled), delivering excellent customer service to all patrons and visitors.
• Assist managers in maintaining venue standards and ensuring consistency in venue operations.
• Supervise the upkeep and presentation of public areas.
• Support the coordination of special events and gala performances when needed.
• Address and resolve issues or complaints.
• Ensure adherence to safety protocols and emergency evacuation procedures.
• Conduct public tours of the venues, as required.
• Provide hospitality services for partners, guests of honor (GOH), and VIPs.
• Maintain the Customer Service counter/front-of-house, including the display of posters, brochures, and other materials.
• Lead in-house tours at AHL venues.
• Manage and supervise casual staff during performances and events.
• Assist the Customer Service Manager with the training of casual staff, as needed.
• Carries out general customer service duties, including reception tasks at the Information Counter.

Qualifications

Educational qualifications

• Diploma with a good pass in English or equivalent work experiences

Experience

• 2 years' experience in customer service or event management

Specific Skills required

• Strong customer service skills, with the ability to interact with the public in a friendly and professional manner.
• Excellent interpersonal and communication abilities, proactive with the capacity to think quickly and solve problems effectively.
• Proficient in spoken English and a second language.
• Basic computer proficiency, including Microsoft Office.

Note: This is a 2-year contract position. Required to perform shift duties.

Service Crew Responsibilities:

- Greet and welcome customers in a friendly manner

- Be knowledgeable of the food & beverage menus

- Prepare outlet for service - table settings, top-up of condiments, and other preparatory tasks

- Provide customer service, take orders, and be able to give good recommendations

- Maintain cleanliness of the outlet

- Any other ad-hoc duties

Benefits:

- Sales incentives

- Attendance incentives

- Annual leave

- Medical expenses coverage

- Taxi claims when applicable

Non experienced candidates are welcome to apply!

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Performance Management: Take charge of overseeing and managing the call center’s performance to ensure consistent achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Validate and provide insights on call center reports to the management team.
• Quality Assurance: Supervise the quality of customer interactions by implementing and driving initiatives for quality improvement. Work closely with the vendor to maintain high service standards and enhance customer satisfaction.
• Operational Audits: Conduct thorough assessments of the call center’s operations to identify process and knowledge gaps. Collaborate with the vendor to develop and implement comprehensive action plans to address these gaps and promote continuous improvement.
• Process Enhancement: Lead the development, review, and optimization of work processes, Standard Operating Procedures (SOPs), and protocols to improve operational efficiency and service quality. Foster innovation and change management initiatives within the team.
• Customer Interaction Analysis: Analyze customer interactions in-depth to identify key drivers and trends. Use interaction analytics to gain insights into customer sentiments, enhance the customer experience, and optimize call center performance.
• Training and Communication: Lead the training and communication efforts for the call center team regarding new business initiatives, systems, policies, and procedures. Ensure the team is well-prepared to meet changing customer needs and organizational directives.
• Support for Management: Serve as a vital support to the Customer Service Manager in strategic decision-making. Assume leadership roles in special projects and initiatives that enhance the overall effectiveness of the customer service function.
• Additional Responsibilities: Perform other tasks and duties as assigned by the Customer Service Manager or senior management.

Requirements:

• Diploma or higher qualification with at least 4-5 years of experience in a call centre environment, including leadership or supervisory experience.
• Strong written and verbal communication skills, with the ability to influence and collaborate effectively
• Advanced proficiency in Microsoft Excel and data analysis. Experience with interaction analytics and customer experience management tools is a plus.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

• Full Time 44 hrs per week, 5 days/ Part-time max 35 hrs per week
• Staff meals provided
• Staff discount
• Training provided
• Immediate hiring

Responsibilities:

• Assist with restaurant's front of house daily operation
• Handle customer service, example, taking guests' orders, serving of food & beverages, providing table service etc
• Ensure guests' needs are met promptly
• Adhere to superiors' instructions
• Daily ordering
• Maintain overall cleanliness of the restaurant

Requirement:

• Good communication and interpersonal skills
• High initiative and energetic personality
• Possess good working attitude with a passion for service and strong team player
• Candidates with/ without working experience are welcome to apply.

JOB SCOPE:

The Customer Service Assistant/Associate (“CSA”), Retail, is responsible for delivering service and operations excellence. He/she also engages in innovation and productivity initiatives for the store. He/she handles customers’ enquiries (in-store, by email or phone) to drive customer experience across channels.

He/She operates in a fast-paced, diverse, and customer-centric store environment. As the first point-of-contact in the store, he/she serves as the ambassador of the organisation. Activities includes:

JOB DUTIES & RESPONSIBILITIES:

• In-person customer service, such as in-store greetings, customer service desk operations, attending to walk-in product returns.
• Remote/virtual customer service via phone, email or text.
• Providing pre- and post-sales support, including assisting customers with redemption, as well as supporting corporate redemptions.
• Maintain overall store operations.
• Any ad-hoc assignments assigned by the superior within reason.

REQUIREMENTS:

1. Retail experience is preferred.
2. Customer-oriented and able to communicate effectively.
3. Basic Microsoft Office skills and camera knowledge are required.
4. Must be able to stand for long hours at the retail front and must be committed to work on the weekends.

Job Description

As a Patient Service Associate, you will be expected to deliver friendly customer service as well as to create a warm and welcoming atmosphere for all the patients, with the main aim to excel in providing good patient care.

Duties and Responsibilities

· Reporting to Clinic Operations Manager

· Registering and scheduling appointments for patients

· Managing email, phone and upfront enquiries from patients

· Providing chaperone assistance to patients

· Assisting doctors with simple procedures

· Providing patient education and financial counselling

· Preparing and dispensing medications

· Performing cashiering duties and daily settlements

· Performing any other ad-hoc duties and responsibilities as assigned

Requirements

· Polytechnic Diploma, GCE A/O, Higher NITEC or NITEC qualification

· Team player with good interpersonal and communication skills

· Able to multi-task and work in a fast-paced environment

· Ability to speak other languages will be an added advantage as the role requires the candidate to communicate with international clients.

· Candidates with no prior experience are welcome to apply (training will be provided)

Regret that only shortlisted candidates will be notified

Office hours

Location: Changi

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.
2. Review customer existing home loan package and advice accordingly on the various option available
3. To protect home loan portfolio by managing customer expectation on loan repricing package offered
4. To respond and follow up on customers’ request promptly and accurately
5. Identify cross-sell opportunities during customer interaction and proactive calling.
6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

Regards,

Lini

Recruitment Consultant

R22108463

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

• Provide counselling, programme and case management services
• Conduct talks, workshops and training etc

Requirements:

• MUST possess minimum Degree in Social Work
• 3 to 5 years of experience in social work / counseling
• Preferably with specialist skills training in family violence, family and marital therapy
• Good communication & interpersonal skills

Work Location: Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Perform front desks duties such as attending to patients’ registration, crowd control, answering of phone-calls for appointments, questions and answer and assist doctor’s needs.
• Dispensary of medication
• Assist Clinic Manager in her responsibility towards the over-all performance of the clinic with support from the Operation Department.
• Provide excellent customer service.
• Oversee and establishes inventory standards for medications, supplies and equipment. Stock taking and ordering of stocks.
• Maintenance of clinic’s cleanliness and appearance.
• Other other duties assigned

Requirements:

• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• PC / computer literacy and ability to work in a fast-paced environment.
• Good interpersonal skills, Service oriented and a good team player
• 5.5 days week

• Join a leading Hair & Beauty brand!
• Non - sales role
• Attractive salary packages + allowances + Commission + perks & benefits (Up to $3,000 per month)
• Permanent role
• A supportive and collaborative working environment.
• Training and career development opportunities
• 6 off days per month (Weekdays + Weekends)
• Convenient work locations island wide

Responsibilities:

• Assist in daily outlet operations to ensure smooth service.
• Greet customers upon arrival, handle inquiries about services via phone, email, or in person, and process payment transactions.
• Register customer details in the system.
• Book and confirm appointments through phone and email.
• Maintain a clean and tidy reception area to create a welcoming environment.
• Manage stock levels by conducting stock-taking and placing orders as needed.
• Perform other ad hoc duties as assigned

Requirements:

• No experience required - training will be provided.
• Experience in a similar role is highly advantageous.
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Customer service-oriented and able to build strong client relationships.

Interested applicants please click on the APPLY NOW button or email your resume to ⁠[email protected]

Careerally Pte Ltd | EA Licence: 24C2215
EA Personnel Name: Hon Csia Fui (Han Jiahui)
EA Personnel No: R1875919

The A*STAR Institute for Human Development and Potential (A*STAR IHDP) focuses on research that aims to improve and impact the health and well-being of Singaporeans across the life course.

Job Summary:

We are seeking a motivated and detail-oriented Manager to join our dynamic team. This position is ideal for individuals looking to develop their skills in business development, contract management, strategic partnerships, and project management.

The successful candidate will assist in the administration of collaboration agreements and support various Project Management and Technical & Business Development initiatives.

Key Responsibilities:

Contract Management

• Draft, negotiate and finalise collaboration agreements, non-disclosure agreements, procurement agreements, material transfer agreement, data access agreement and service agreements.
• Maintain an organized system for tracking of contract status and renewal and provide reports to internal and external stakeholders.
• Facilitate customer account creation for new industry and collaboration partners
• Coordinate filing of technology disclosures and patents
• Assist in preparing materials and organizing events and workshops related to business development initiatives.
• Support and facilitate the training of scientific staff in using standard agreement templates

Project Management

• Ensure timely and proper project documentation in the Project Management System
• Work with project managers to track the progress of project deliverables
• Track contract agreement billings to ensure timely billing by project teams
• Facilitate project management operations, and develop and implement procedures to improve project lifecycle management.
• Any related administrative or ad hoc duties as assigned by the Reporting Officer(s)

Qualifications:

• Bachelor degree in Business Administration, Life Sciences, or a related field
• 2 to 3 years of working experience, preferably in a research or academic setting
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Detail-oriented with strong organizational abilities
• Positive learning attitude with good interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interest in business development and project management

• Oversee daily restaurant operations to ensure all activities run smoothly and efficiently, including opening and closing procedures.
• Manage and schedule staff shifts, considering peak times and special events, to maintain optimal service levels without overstaffing.
• Train new hires on restaurant policies, customer service standards, and operational procedures to ensure a consistent dining experience.
• Monitor inventory levels of food supplies and kitchen materials, placing orders as necessary to avoid shortages or excess.
• Resolve customer complaints regarding food quality or service to maintain a positive dining experience and uphold the restaurant’s reputation.
• Enforce health and safety regulations, conducting regular inspections to ensure the dining area and kitchen comply with local laws and standards.
• Coordinate with the kitchen staff to manage the timing of meal preparation, ensuring food comes out simultaneously and at the correct temperature.
• Implement marketing and promotional strategies, such as special events or discounts, to attract new customers and retain regulars.

Staff Scheduling: Allocating shifts efficiently to match the restaurant’s operational demands during busy periods requires a detailed approach. It involves considering each staff member’s availability and expertise to ensure smooth operations, directly influencing customer satisfaction and team morale. Adjustments may need to be made on the fly to tackle unforeseen challenges or capitalize on sudden opportunities.

Inventory Management: Keeping stock levels in perfect balance to meet customer demand without excess is critical. Conducting regular audits, employing precise forecasting, and maintaining open lines of communication with suppliers and kitchen staff are necessary to adjust orders, optimize costs, and reduce waste.

Customer Service Excellence: Handling guest complaints and inquiries with promptness, empathy, and effective solutions can transform negative experiences into positive outcomes. Anticipating customer needs and providing personalized service that goes beyond expectations helps build loyalty, enhances the dining experience, and encourages repeat visits.

Conflict Resolution: Addressing disputes among staff or with customers while remaining calm and professional ensures the dining atmosphere stays enjoyable for everyone. Quick and diplomatic resolution of issues keeps the operational flow uninterrupted.

Sales Forecasting: Predicting guest numbers and spending patterns enables optimization of staffing and inventory, balancing operational efficiency with customer satisfaction. Adjusting marketing strategies and menu offerings in anticipation of demand drives revenue growth and improves the dining experience.

A Restaurant Floor Manager operates in a dynamic, fast-paced environment, primarily within the dining area and kitchen of a restaurant. Their workspace is the restaurant itself, where they oversee staff, manage customer service, and ensure the dining experience meets the establishment’s standards. They utilize various tools, from reservation software to communication devices, to coordinate activities on the floor.

Work hours for a floor manager can be long and often include evenings, weekends, and holidays, reflecting the restaurant’s operating hours. The dress code tends to be formal or semi-formal, aligning with the restaurant’s ambiance.

The social environment is highly interactive, involving constant communication with both staff and customers. This role demands a high level of emotional intelligence to manage the diverse needs and sometimes high-stress situations that can arise. Opportunities for professional development are present, with the potential for advancement to higher management positions or specialized roles within larger restaurant chains. Technology plays a significant role in streamlining operations, from scheduling to inventory management.

Despite the demanding hours, many find the work rewarding due to the direct impact on customer satisfaction and the camaraderie developed within the team.

General Purpose of Position:

We are looking for a dedicated and compassionate individual to oversee the shelter’s facility's daily operations and resident management. The candidate should have a strong background in social services, excellent supervisory skills, good communication skills, and a deep commitment to helping those in need.

Summary of Responsibilities/Duties:

• Oversee daily operations of the shelter’s facilities.
• Ensure the safety and well-being of all residents.
• Manage and supervise the operation staff.
• Develop and implement shelter policies and procedures.
• Coordinate with external agencies and service providers.
• Manage shelter budgets and financial resources.
• Ensure compliance with all relevant regulations and standards.
• Provide staff training and development opportunities.
• Foster a positive and collaborative work environment.
• Manage resident intake and discharge processes.
• Address and resolve conflicts or issues within the shelter.
• Oversee the resident’s development programs.
• Maintain accurate records and documentation.
• Conduct regular staff meetings and briefings.
• Monitor and evaluate shelter vendor’s services.
• Develop and maintain community partnerships.
• Advocate for the needs of shelter residents.
• Ensure the cleanliness and maintenance of the facility.
• Prepare reports and presentations for stakeholders.
• Participate in fundraising and grant writing activities.
• Stay informed about best practices and trends in shelter management.
• Other duties as assigned by the Executive Director.

About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis
If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Roles & ResponsibilitiesJob Overview:
The Senior Manager will lead and oversee digital transformation initiatives across the organization, collaborating with cross-functional teams to drive process improvements, enhance operational efficiency, and implement innovative digital solutions. The role involves managing projects from conceptualization to execution, promoting awareness, and providing training to ensure seamless adoption of new technologies and processes.

Key Responsibilities:

• Lead the end-to-end management of digital transformation initiatives, from ideation to implementation.
  Collaborate with Operations, HR, and Quality Management teams to identify areas for digital improvement and innovation.
• Develop and manage project plans, timelines, deliverables and budgets to meet key milestones.
• Design, develop, and maintain int
• ractive dashboards using Power BI (or similar tools) to provide insights and enhance decision-making.
• Provide training and support to employees for navigating organizational changes associated with digital transformation efforts to optimize workflows and productivity.
• Conduct in-depth analysis using statistical methods to uncover trends and translate them into actionable recommendations.

Skills & Requirements

• Bachelor’s degree in Engineering, IT, or a related field.
• Minimum 5+ years of experience in digital transformation, project management, or process improvement across multiple departments.
• Proficiency in data analytics tools (Power BI or equivalent) and experience creating interactive dashboards.
• Experience with manpower rostering, workforce management, and process optimization.
  

Recognition & Award

What you can expect from us:Work on world-class security projects renowned for their safety, reliability and efficiency

• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Information:

1. Salary range: $2,600 - $3,500
2. Allowance: $50 Mobile
3. Working Hours: Mon - Fri, 8am - 5pm.; Sat, 8am - 12pm

Responsibilities:

• Servicing, installation, testing & troubleshoot of electrical & mechanical parts at clients' premises/ workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System/Gantry/Door is a plus.

Requirement:

• ITE/Certificate in Electrical / Electronic / Mechanical Engineering.
• Possess a Class 3 license.
• Have a CSOC is a plus.
• Entry level candidates are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are seeking a proactive Test Lead to ensure the quality and performance of our software products. This role involves spearheading comprehensive testing strategies, both manual and automated, while collaborating closely with cross-functional teams to deliver exceptional software solutions.

Requirements

• Min 7 - 8 years in software testing, with a strong emphasis on test management and leadership roles;
• Strong understanding in Testing processes, guidelines, frameworks, checklist, policies and Test case management as well as quality assurance principles;
• Hands-on experience in testing activities, such as integration, regression, performance, and sanity testing, to ensure that software components align with defined requirements and functional specifications;
• Good experience in business application testing and exposure in cross-system testing (integration testing);
• Proficiency in developing and executing detailed test scenarios and test cases;
• Experience with defect (bug) tracking systems and managing documentation of testing results and issues;
• Experience in automation testing using Tosca, Selenium, Cucumber, Karate, Postman, Jmeter or other open source automation tools;
• Strong leadership and mentoring skills to guide junior testers and promote best practices;
• Detail-oriented mindset with a keen ability to identify defects and inconsistencies;
• Excellent communication and interpersonal skills for effective collaboration with diverse teams.

Desired Skill-set

• Certification in software testing (e.g., ISTQB, CSTE, CSQA);
• TOSCA certified

Responsibilities

• Lead the development and review of comprehensive test scenarios and test cases, ensuring adherence to specifications and quality standards;
• Oversee a variety of testing types to verify that software components meet specified requirements;
• Document test results meticulously in a bug tracking system like JIRA, prioritize issues, and ensure timely resolution;
• Collaborate with developers to identify, troubleshoot, and resolve issues effectively;
• Audit and enforce testing milestones and standards throughout the Software Development Life Cycle (SDLC);
• Provide ongoing support during System Integration Testing (SIT) and User Acceptance Testing (UAT), delivering progress reports to stakeholders;
• Foster daily interactions with business, technical, and project teams to ensure clear communication regarding project requirements;
• Maintain a comprehensive understanding of our products, features, and customer usage to inform testing strategies;
• Be flexible in taking on additional testing responsibilities as needed to contribute to the overall success of the project

This is an exciting role for individual who are passionate about meeting people from different walks of life and has keen interest in selling our technology. If you have the aspiration to learn, we would be happy to have you onboard our team!

Responsibilities:

• Develop Business opportunities , pipelines leading to sales closure and to achieve monthly sales targets set.

• Identify and pursue prospects through various lead generated activities, including direct mailing, cold-calling and referral program.

• Meet with prospects to understand their purchase requirements, decision making process criteria and ultimately supporting them to enhance their business through the various solutions offerings.

• To provide value propositions, prepare quotations thus leading to the conclusion of sales.

• Continuous engagement of existing customers.

Requirements:

• Minimum Diploma or Degree in any discipline.

• Passionate in engaging customers and provide excellent sales and service.

• Good communication and presentation skills.

• Comfortable and committed for an up to 70% outdoor role.