Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles.
Workplace Experience (WX) is responsible for the design, build, and operations of all Snap workspace globally. The team includes Portfolio Management, Design & Construction Management, Data, Technology & Planning, Workplace Operations, and Hospitality. Our mission is simple: We help Snap get together and get to work”. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community.
We’re looking for a Regional Workplace Operations Manager to join the Workplace Experience (WX) Team at Snap Inc! You will play a key role in the management of our offices across APAC, namely Singapore, Sydney, Beijing, Shenzhen, Mumbai, and Tokyo. Based out of Singapore, you’ll support our team in ensuring our office portfolio is maintained to a high standard and in compliance with local, global and regional policies and guidelines. Working closely with a wide-array of internal teams as well as external partners, you will play a key role in supporting onsite events, construction projects and the overall employee workplace experience on a day to day basis.This role will partner closely with our third-party facilities/workplace team, as well as HR, Procurement, Finance, Security, IT, business leaders and other cross-functional partners to provide workplace services and programs that exemplify Snap’s values: Kind, Smart and Creative.
What you’ll do:
- Be an ambassador of the overall workplace experience for all employees, ensuring Snap’s values and inclusive culture is translated into a welcoming and engaging workplace
- Support the development of short and long-term tactical plans and programs for the innovation of workplace amenities and services.
- Partner with Workplace Operations peers to seamlessly deliver new office spaces, post occupancy modifications and move management.
- Oversight of all operations including onsite events, hospitality, repair and maintenance, warehouse management, mail operations, etc.
- Lead implementation of experience related programs, guidelines, best practices, and standards for employees and cross-functional service teams.
- Coordinate with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences
- Proactively identify business needs, gain alignment on objectives, scope, timing, and resources.
- Build relationships with key business leaders and stakeholders, soliciting feedback to continuously improve the employee experience
- Coordinate with internal Workplace Experience teams to deliver continuous, consistent communications to our offices and site leaders
- Works with various teams to develop creative solutions and programs to address ever-changing business, employee and customer needs.
- Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.
- Manage vendor performance ensuring services are delivered in accordance with contracts and to agreed standards.
- Manage outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard.
- Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.
- Partners with internal and external teams to ensure ongoing workplace compliance
- Oversee complex projects that drive improvements to the employee’s workplace experience
- Assist with the management and development of annual operating and capital budgets, financial variance tracking, and operations expenses.
- Support ongoing financial management responsibilities including, invoice review and approval, partnering with procurement and other internal teams to meet requirements for purchasing & projects.
Knowledge, Skills, and Abilities:
- Demonstrates a self-motivated work ethic and urgency in fast-paced settings, coupled with self-starting initiative, creative thinking, and strong decision-making skills.
- Exhibits a high level of attention to detail and exceptional organizational skills, showcasing an extremely detail-oriented approach
- Excellent in both written and verbal communication, possessing exceptional interpersonal skills and the ability to collaborate effectively with both internal and external stakeholders.
- Someone who can work effectively on large-scale projects while simultaneously tending to often minute details and tasks
- Ability to initiate and drive projects to completion with minimal guidance, and to work independently as well as collaboratively in a team environment
- Ability to build relationships at all levels of the organization
- A passion for Snapchat!
- Ability to sell ideas and concepts
- Experience utilizing workplace, facilities and space management systems preferred.
- Embody the Snap values of kind, smart, and creative
- Experience with managing a facilities operations team preferred with knowledge of building systems, standard operating procedures and employee services.
- Process driven individual with a proven track record of identifying gaps and implementing new processes
Minimum Qualifications:
- Bachelors or equivalent years of experience
- 4+ years of facilities management experience with an emphasis on facilities, office management, workplace services, customer service and event management
- The role requires regular onsite work at a Snap Office Location and travel to regional sites
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
