Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Overall responsible for tender submission for M&E works from interpretation of specifications, compliances, terms and conditions, drawings and any other relevant document.
• Handle tender clarifications, investigation of clarification response by communicating with relevant stakeholders.
• Support in preparation of presentation slide, technical write up for tender interview.
• Offer Value Engineering solution for MEP works.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 8 years of tender preparation experience in Building Construction Projects.
• Good technical knowledge in M&E works.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

OxPay SG Pte Limited is a Major Payment Institute licensed by Monetary Authority of Singapore. Together with OxPay’s licensed payment companies in Malaysia, Thailand and Indonesia, the group aims to become a payment powerhouse in Southeast Asia.

We have an opportunity to invite a Payment-talent to join our exciting growth journey as Sales Manager, Merchant Acquiring (Fintech Payment). The person will be based in Singapore and will assist the Sales Director to enhance the relationships with assigned or new accounts and partners to drive for greater fee income.

Responsibilities:

· Performing daily merchant acquiring for the range of products and solutions offering by the company with the objective to maximize profits.

· To be an ecommerce consultant and provide suitable solutions to merchants from sales to payment implementation

· Achieve pre-agreed volume and revenue targets

· Develop the assigned segment and win new merchants for the company

· Monitor merchant transaction and formulate appropriate merchant retention strategies to minimize attrition

· Ensure all documentation from Merchant meets Underwriting’s requirement

· Adhere and comply with all data privacy policies

· provide quality service to all merchants with respect to their merchant/gateway services

· Be familiar with processes related to merchant activities including ecommerce set-up, activation and integration

· Updating of merchant information on timely basis, handling/processing of acquirer charge backs etc.

· Possess working knowledge of the merchant acquiring business and implementation for all payment solutions offered by the company

· Ensure high standards of confidentiality to safeguard commercially sensitive information

Requirements:

· Minimum Diploma/Bachelor’s degree of relevant subject

· 2 or more years of professional experience in sales role and similar industry

· Good understanding and interest in credit/debit card, mobile and eCommerce payment processing preferred

· Good written and verbal communications skills in English & Chinese

· Results oriented attitude

· Excellent interpersonal and people management skills

· Working closely with cross-functional stakeholders and clients

· Ability to develop clear & insightful presentations to clients especially in sales pitching

· Singaporeans or PRs only

· 5 days' work week

Job Description

1-1. Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

1-2. Overall Operations Projects Supervision

- Delegate the respective tasks to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding. - Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

1-3. Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

1-4. Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

3. Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations.

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

Job Responsibilities

• Deliver good customer service to both internal and external customers
• Assist data, database, information management
• Support programs with department service delivery tasks
• Communicate, support and build good relationship with client on their request and requirements
• Actively carry out and follow up on task assigned / request from clients
• Provide suggestion of improvement and proactive in daily task
• Assist with any ad-hoc administrative duties as assigned

Job Requirements

• Higher Secondary or Diploma in any field
• Computer literacy
• Proficient in MS Office
• Good Communication Skills

Job Descriptions:

• Assist in pre-contract works to obtain the project in Southeast Asia.
• Focus on CSA works for the tender jobs
• Proceed with the post tender upon award of the project
• Monitor and review master construction programme and preparation of catch-up programme if applicable
• Monitor and supervise Engineers/foreman, ensure compliance of the qualify procedure & standard of workmanship. Checking on quality and quantity of work by subcontractors
• Preparation of detailed programme for site team to follow accordingly and complete on time
• Resolve drawing discrepancies and technical difficulties with technical team
• Preparation of detailed method statements and work instructions for construction
• Coordinate between Client (LTA) / sub-contractors /inter-departments and monitor site manpower and resources to meet schedules
• Liaise with the Design team on the submission of related M&E works and technical issues
• Plan all works on site, including programme schedules and construction methods, forecast equipment, material and manpower requirement usage etc
• Monitor progress against programme and cost against budget
• Promote and enforce a safe working environment
• Ensure works are compliant with the specifications and QA requirements

Job Requirements:

• Degree in Civil Engineering or equivalent
• 10 years of relevant expereince in project management i.e. RC works, Electrical works which includes experience in tunnelling projects with 5 years in Senior Project Engineer or M&E Manager roles and operational experience.

Job Scope :

1. Handling of import & export documents or any other necessary documents required for customs declaration;

2. Handling of sales queries;

4. Handling of sales order and invoicing;

5. Assist in material planning and purchase requistion ;

6. To assist in annual ISO & audit exercise;

7. To assist in managing daily operations and documents flows for both Singapore and Malaysia entities; and

7. To handle any ad-hoc queries & job requests

Job Requirements :

1. Bilingual Preference

2. Computer literacy - Sage 300, Microsoft office

3. Relevant working experience - 2-3 yrs

4. Willing to travel

• Able to keep track of project progress and identify possible delay events with mitigations such as re-sequencing of work etc
• Lead the construction team for all site activities
• Able to plan ahead and lead / coordinate all subcontractors
• Coordinate with Site Safety Team to ensure safe working conditions
• Review and comment subcontractor’s construction plans and programs
• Present to Client and Consultants for weekly report, site progress and planning
• Liaise with Clients, Consultants to resolve site issues
• Other duties as assigned

Job Requirements:

• Degree in Architecture or Civil / Structural Engineering
• At least 15 years of relevant site experience for building projects with structural steel and precast
• Familiar with Singapore Codes and Practices
• Experience in construction of:

- 50m lap pool of more than 1.2m depth

- local experience with deep excavation (6m or more)

- long span structural steel (30m or more)

- Pedestrian Overhead Bridge

• Experience with projects along water courses, including waterways or water bodies
• Experience in construction of Sport and Recreation Facilities and/or institution projects
• Location : Punggol (Near MRT)
• Project : Sports Centre

• Plan, organize, and execute the daily operations of the nightclub.
• Ensure adherence to licensing regulations, health and safety standards, and other relevant guidelines.
• Monitor and manage inventory levels, including ordering and restocking supplies as needed.
• Recruit, train, and supervise nightclub staff, including bartenders, waitstaff, security personnel, and other support staff.
• Foster a positive and high-energy work environment, motivating staff to deliver exceptional service.
• Conduct regular training sessions to enhance staff skills and knowledge.
• Implement and maintain high-quality customer service standards.
• Address customer concerns or complaints promptly and effectively.
• Foster a welcoming and inclusive atmosphere for patrons.
• Collaborate with the marketing team to develop and implement promotional strategies to attract a diverse clientele.
• Stay informed about industry trends and competitors to identify opportunities for growth.
• Monitor and manage the nightclub budget, ensuring financial targets are met.
• Implement cost control measures without compromising quality.
• Coordinate with security personnel to maintain a safe and secure environment.
• Implement and enforce security protocols to minimize incidents.
• Plan and execute special events, theme nights, and promotions to enhance the nightclub's appeal.
• Collaborate with event organizers and DJs to ensure a lively and entertaining atmosphere.

Requirements:

• Proven experience in a managerial role within the nightlife or entertainment industry.
• Strong understanding of nightclub operations, including sound and lighting systems.
• Excellent communication and interpersonal skills.
• Ability to work late-night hours and weekends.
• Familiarity with local licensing regulations and safety standards.

• Overseeing the recruiting and hiring process, improving productivity and efficiency and managing quality standards.
• Supervise overall warehouse operations including SG local transportation
• Establish and monitor the basic practice and implementation such as MHE pre- inspection, daily-walk-about in the respective work environment with the support from section leads
• Supervise and monitor WSH monthly reports and take a lead to close any negative findings.
• Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.
• Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.
• Complies with legal, customs & industry certifications/standards requirements on local, bonded & licensed warehousing, material handling, shipping requirements & all safety aspects.
• Ensures that receiving, warehousing, and distribution operations are well coordinated and progressed as planned.
• Delegate the respective tasks to the respective section leads by determining a schedule.
• Monitor the completion of respective project tasks.
• Receive any escalation from the section leads upon any potential delay or obstacles.
• Provide the respective section leads with the relevant advice and guidance for their clear understanding.
• Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.
• Properly and timely escalate the potential risks to the direct superior.
• Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.
• Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior.

Job Responsibilities

• Diploma/Degree in Supply Chain, Warehouse Management /Logistics Engineering or other related disciplines
• Minimum 3 to 5 years’ experience in a managerial position in 3PLWarehouse operations.
• Preferably with Operations background to be either spare parts or healthcare settings
• Ability to multi-task in a fast paced environments
• Mature, self-motivated, and able to work independently.
• Ability to motivate & manage a dynamic service-oriented organization.
• Ability to support change in a fast-moving environments & coach organization
• Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

Location : East – 5 days

Salary : $5,000.00 - $5,800.00

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please also forward your resume to [email protected]

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E

EA Reg. No. R1107631 Teresa Chan Poh Pin

Service Administrator

• Responsible for Processing Inbound/Outbound repair cases.

• Perform Quotation creation & follow-up.

• Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from Customer Care to service team). See notes in App A.

Warehouse (Spare parts)/ Inventory Management

• Perform general warehousing duties to ensure smooth operation flow.
• Enter the Inbound and Outbound stock movements (purchase delivery note & sales delivery note) into SAP: WM - GR (Goods Receipt), GI (Goods Issue) etc. basically the details of the stock, it is the extension of IM.
• Physical stock check & count upon receiving goods in the warehouse
• Carry out physical stock count on weekly, monthly, quarterly and yearly basis.
• Carry out physical stock check with auditor anually
• Ad-hoc tasks or projects as assigned

Skills and Qualifications:

• Well-developed communication skills. An experienced communicator. Good at writing emails. Good comprehension of English. Can engage in discussion to understand requirements and manage expectations.
• Able to collaborate across functional teams.
• Knowledge of SAP (IM Module) is a must.
• CRM & Excel preferred.
• Demonstrated analytical and problem-solving skills.
• Ability to prioritize task and meet deadlines.
• Able to multi-task, and work under stress, fast learner, independent, responsible, committed and team player.
• Must be physically fit (to lift at least 5-10kg each time)
• Preferred to have had experience in a multi-lingual environment.

APPENDIX A:

Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from CC to service org);

• Engage internally within service for advice on what parts are required

• Update customers regularly on backorder progression

• Owning the completion of spare part orders

o Availability – i.e. x in inventory.

 Engage with parts team to make sure that an order is placed

 Vendor is set up

 Extension, Pricing

 Stock Transport Order (STO) from another plant

 Change the target plant for the order

o Engage internally within service to identify for alternative parts

o Engage internally within service to understand if a repair workflow is possible

o Look for availability within customer inventory

• Act as the interface between the service team and the Customer Care team

o Receive incoming inquiries (as a redirection)

o Coordination of order changes (with Customer Care)

o Non-inventory credit return workflows

o Availability and coordinate fulfillment of spare part orders from the SG warehouse

Be part of a progressive Sales/Marketing Team B2B (Children's Books and Toys)

(Salary Range $2,500 to $3,500)

Who are we :-

https://www.elmtreebooks.com

We are a wholesaler and Retailer (including online) of Children's Books and Toys.

We distribute our products regionally and locally.

We are the exclusive distributors for Alligator, Hinkler, Kumon, Phidal, Letterland, besides many others

We distribute our products regionally and locally to major bookstores.

Normal Working Hours

Monday to Fridays :

8.30 am to 6.00 pm

Job Title:-

Sales Executive / Assistant Sales Manager

-Job Description & Requirements
- To service existing clients

Find New Opportunities / Customers
Respond to sales enquiries

Meeting up with customers.
Monitor Monthly Sales / Own Sales Targets

Monitor Customers' Payments
Need to plan for the occasional business trips.
- any other ad hoc duties.

Help to Set Up Fairs and arrange products (mostly night time)

Replenishments and arrange products at Customers Shops

Qualities:-

Comfortable with Computer.

Team player.

Independent

Interpersonal Skills.

Proactive

Minimum Diploma

Description:

Customer relationship management:

• Be the preferred interface between the business / affiliates of the region and various IS/IT teams (MS DSI, Global IT Services and External Providers).
• Build, regularly update and communicate the roadmap for the concerned information systems.
• Assess business requirements and propose solutions, assisting business lines with detailed business cases and opportunity studies.
• In conjunction with Compliance department, BPOs/BPMs and Architecture teams, ensure consistency with MS best practices (including localization of the solutions).
• Enforce mutualization, seek for synergies and standardized solutions.
• Ensure that Company and MS policies are respected, especially concerning Security (including Cybersecurity)
• Define and apply the adequate incident circuit –handles incident escalation and communicate to the affiliates and impacted stakeholders (acts as a Single Point of Contact for major issues).

Project management:

• Applies the MS standard methodology to rollout IS projects in the Asia Pacific and Middle East affiliates. Assist the business throughout systems implementation in all phases: gap analysis, testing phase, change management.
• Define with the business teams and the IT teams the scope, schedule and budget of the project and ensure they are met.
• Actively control work-in-progress, highlight and address any problems affecting a project or the completion dates of each stage of a project. This should include the non IS related tasks of the project such as training, change management, organisational changes.
• Liaise closely with Technical teams and affiliates.
• Ensure proper project reporting through steering committee and formal updates.
• If needed, supplier management (call for tender, RFP, contracts, negotiations, costs, follow-up & steering committees).
• Focus on cost control, propose appropriate analysis and actions to optimize the costs.
• On site (in affiliate) presence may be required during projects (e.g.: main milestones, project meetings…)

Qualifications:

• Ability to manage major IT/IS projects.
• Experience as an interface between business people and IT people.
• Good negotiation skills (ability to find consensus and convince)
• Rigorous work organization and excellent communication skills in English.
• Good documentation and analysis skills.
• 5 years minimum of experience in multicultural IS environment.
• SAP knowledge is a plus.
• Knowledge and understanding of Energy industry (Lubricants, Service Stations, Renewables) is a plus.

If you are interested to explore, kindly contact Mei at [email protected]

Local main contractor seeking for Accounts Manager:-

5 days work per week

Job Desciption

• Prepare monthly management accounts closing & journal.
• Prepare & update the audit schedule.
• Bank reconcilation (AP & AR)
• Monitor of cash flow, maintain and monitor cash book
• Check Accrual summary
• Submission of GST reports and return
• Liaise with auditors, tax agents and corporate secretary
• Prepare draft audit report for auditor
• Liaise with bank for loans and etc
• Projection of cash flow
• Able to handle Full set of account
• Other Ad Hoc duties from directors office

Requirement:-

• Degree In accountancy
• Able to work under minimum supervision
• Responsible character
• Able to work under fast paced environment

With experience in Construction industry is an advantage

Our Client is an established company in Singapore, who is seeking to recruit a DevOps Manager (Data Centre).

DevOps Manager (Data Centre)

In this role, you are responsible for the success of delivering an application working on a platform that delivers Operations centric functions for the business that is independent to the M&E technology deployed in the data centre. You will lead the team of DevOps Engineers in the implementation of these Operations applications and/or platforms. This role requires you to provide technical mentorship and team building leadership to your team members while ensuring timely delivery of these application to the business.

Responsibilities

• Manages all the activities of the software development team
• Hire and train new DevOps engineers
• Lead and mentor team members to encourage work productivity.
• Lead the team of developers to deliver the software platform based on product roadmap and schedules
• Sets attainable goals to team members for the project to be completed on time
• Evaluate new tools and technology to improve product speed, efficiency, and scalability.
• Taking full ownership of the DevOps disciplines
• Working with the engineers in the team and maintaining a proper communication with them.
• To be in touch with cloud computing systems
• Analyse automation requirements, implement design plans and review unit tests
• Responsible for writing and reviewing product requirements and specifications
• Ensure that timeline is adhered to deliver projects timely
• Ensure appropriate procedures and processes are adhered to for software development
• Exhibiting high-level end-to-end understanding of web application design, construction deployment, and delivery.
• Participate in workflow automation design and design control activities.
• Participate in other areas of the software development process.
• Operational Excellence – To monitor and operation of production services
• Creating and defining monitoring operational standards with configurations.
• Ensure proper documentation of automation.
• Monitor, evaluate and ensure the completion of tasks and projects.
• To plan, build and configure test solutions.
• Design and implement a proper DevOps development environment for the team
• Represent the DevOps team in project meetings
• Provide technical support to other company personnel related

Requirements

• ​Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
• Minimum of 5 years of experience in process automation
• 3 years of experience in a supervisory role to lead and mentor a team of developers
• Extensive technical background and hands-on experience in software development and web technologies
• Knowledge of CI/CD
• Proficient in the following technology: REST APIs, XML and JSON, responsive UI with JavaScript, jQuery, Bootstrap, HTML and CSS, Cloud Computing
• Ability to manage multiple projects
• Experience in the data centre industry is an added advantage

JJ Consulting Services

EA Licence No.: 12C6207

We thank all applicants in advance and regret that only short listed candidates will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Service Desk Specialist.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract.

Responsibilities

· Answering incoming calls and making outbound calls to customers or clients.

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

· Ensuring accurate and complete documentation of customer interactions and transactions in the system.

· Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements

· Minimally Nitec qualifications in IT related disciplines

· Minimum 1 year Customer Service Experience in technical or non-technical call center environment.

· Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

· Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.

· Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

· Basic computer skills and proficiency in typing are also important

· Location – NCS Hub AMK / NCS Bedok, Desk support hour 8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)

· Working Hour

o 42hr a week

o 4 Weekdays + 1 Saturday or Sunday

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Personal Wealth Manager.

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions for retail banking and general insurance products to meet customer's financial needs
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
• Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking, Phone Banking and Automated Teller Machines
• Respond to customers’ queries on home loan and other international banking needs and refer them to the right channels as appropriate
• Ensure data entry and operational transactions are executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Attend to the operational needs of the branch and business where required by line managers or Branch Director

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback

Business Processes

• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss

Qualifications

• Diploma/Degree qualification with relevant customer service experience
• New graduate and/or with proven sales experience is a plus
• Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn
• Highly driven to excel in both customer service and sales, thriving in a focused and fast paced environment

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPNZ

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Be involved in the organisation and operations of major strategic events undertaken by the unit, including front line responsibilities like hospitality during events, ushering of VIPs/guests.
• Be aware of the current general topical issues locally, regionally and globally, and be able to effectively connect these general issues to the overall SMU key strategic initiatives.
• Able to propose and write persuasively on relevant topics/synopsis and connect the relevant internal and external speakers for OCCM’s thought leadership platforms.
• Able to propose the use of the appropriate platforms and formats for thought leadership events; effectively and efficiently organise thought leadership events on virtual platforms and/or hybrid events (a combination of virtual and physical format). Able to propose and use, where appropriate and when applicable, multi-platforms for an effective marketing reach.
• Able to propose and use, where appropriate and when applicable, multi-platforms for an effective marketing reach.

• Diploma / Degree with at least 3 years of relevant working experience.
• Recent graduates may apply.
• Able to write persuasively, articulate confidently, and have mid to extensive events management experience.
• A team player with good inter-personal skills and IT savvy.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description:

· Assist with the management of cleaning operation duties as directed by the Operations Manager

· Managing resources, work procedures, service contracts, and work incidents.

· Maintain stock of supplies of materials and equipment

· Implement and recommend operation plans to improve work processes and service quality for the organization

· Coordinate with Supervisor and Client to ensure quality service delivery

· Ensure cleaning terms adhere to safety measures during the cleaning operation

· Compile and analyze relevant data for presentation

· Facilitate planning of work schedules and deployment of manpower

· Attend to multiple customers’ feedback promptly and amicably.

· Any other duties as assigned by management

Job Requirements:

· GCE “O” Level with minimum of 3 years of experience in the related field is required

· Supervisory experience & Customer oriented

· Computer literacy

· Good interpersonal and communication skills

· Responsible and reliable

· Proficient in Microsoft software

· Possess a good work attitude and ensure all tasks are performed efficiently in meeting Company’s objective.

· To ensure that all staff abide by the company’s or job site safety and health rules and regulations

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Premier Relationship Manager (Offshore).

Principal Responsibilities

• Maintain customer service excellence, greeting and serving our customers in line with Branch Service Protocol expectations
• Manage customer queries, issues, feedback and complaints with appropriate advice and in line with SLA expectations of Branch Service Protocol, Customer Complaints and other process SLAs as applicable
• Adopt a needs-based approach to provide recommended solutions/referral for retail banking and general insurance products to meet customer's financial needs
• Working closely with other members of the Wealth Management team, such as investment, insurance, treasury specialists to provide holistic solutions to our onshore banking premier clients
• Provide premier clients with regular market updates, endeavouring to understand our clients’ financial needs and recommending appropriate wealth management products accordingly
• Provide financial planning and advisory services aligning to clients’ needs and investment profile
• Embarking on a proactive relationship management to strengthen and deepen relationship with existing customers, hence building a strong foundation for customer growth
• Ensure coverage of all relationships through client’s engagement, risk profiling and financial planning
• Understand customers’ banking and financial needs and recommend suitable solutions to meet these needs
• Demonstrate strong ability to self-source, develop new business by actively prospecting for new clients and referrals, and leveraging your existing network to generate New to Bank leads
• Fulfilling clients necessitates while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics
• Deals with most problems independently and has some latitude to solve complex problems

Compliance, Risk & Control

• Ensure that KYC/AML and other compliance norms are strictly adhere to
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the bank, its clients and assets by driving compliance with applicable laws, rules & regulations adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Customers /Stakeholders

• Take ownership for the customer’s purpose of visit to HSBC and deliver an effective solution
• Maintain highest standard of excellence in client service in line with Branch Service Protocol expectations
• Meet SLAs for all processes where applicable
• Improve customer experience by collating customer feedback, identifying deficiencies in any area e.g. Operational, administrative, processes and competitiveness of products and services vis-à-vis the market
• Improve customer experience in processes, systems, operations and administration without comprising on business risks by giving suggestions and feedback
• Enhance competitiveness of products and services to relevant product teams by giving suggestions and feedback
• Business Processes
• Ensure that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
• Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimize loss

Qualifications

• The successful candidate has strong academic qualifications and over 3 years of work experience in Wealth Management with a proven track record of managing clients’ portfolio (Premier banking)
• Strong understanding of financial markets and investment products
• Strong interpersonal relationship skills to be able to work individually as well as to collaborate with stakeholders to meet the needs of these clients
• Highly driven and possess the ability to succeed within a challenging environment
• Outgoing disposition, well-equipped with good communication and interpersonal skills
• Down to earth and resilient individual with an entrepreneurial and collaborative mindset who is able to work independently and in a strong team environment
• Highly driven to excel and be able to thrive within a challenging environment by effectively recognizing customers' personal banking and wealth management needs

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JPLZ

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Roles & Responsibilities

ob Description & Requirements

The candidate is required to:-

1. Develop from Customer brief Food Product from concept to Finish Goods.

2. Concurrently must be knowledgeable about the appropriate food packaging that suits the Food Product as well as meets cost KPI, Food Safety Standards and the required Shelf Life criteria.

3. The candidate must be knowledgeable on the Food Trends, Technology in the industry immediately available or future trends and apply or adapt to current production methods.

4. Working knowledge of current local Food Standards criteria as well as International Food Standards like HACCP, IS22k, FSSC22000 etc are essential.

5. Multi-task different project timelines for various Food Projects occurring concurrently and be able to juxtapose limited production headcount and resources to achieve project completion.

6. Spearhead all customer and regulatory Food related Audits.

The candidate should posses

1. A relevant degree in Food Sciences or Food Technology, with modules in Business, Accounting or Product Marketing and Packaging Design, Visual Merchandising.

2. At least one year working experience in the Food Industry

3. A strong desire to learn and good work ethic with a never-say-die attitude. Must be resourceful and self initiated. Ability to learn on the job is essential for success in this role.

4. Able to speak Mandarin and English and be able to work and consume all type of Meat including Pork.

5. Be able to work under pressure and deliver in tight timelines.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Industry: FMCG
Location: Tuas
Working Hours: 8.30AM – 5.30PM (Mon-Fri) / 8.30AM – 12.30PM (Sat)
5.5 days / week – Saturday will be WFH arrangement unless deem necessary to come back to office. (Transport provided at Nex Mrt station & Jurong East Mrt station)
Basic Up to $2700 + Bonus

Job Responsibilities:

• SAP (Operation System) – Generating of sales order, purchase order and delivery order invoices
• Providing sales administrative support to the sales department
• Daily Order Entry / Taking orders from customers
• Coordinate with the logistics team to ensure order fulfilment and customer satisfaction
• Handling of inbound phone calls and emails from clients
• Generating reports
• Othe adhoc duties

Requirements:

• Min G.C.E. N level or NITEC in any discipline
• No experience is welcome to apply (Training provided)
• Proficient in MS Office applications
• Basic computer Skill

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified. Please send your updated CV to [email protected]

EA Personnel: Wong Kaili (Kylie)

EA Registration No.: R21100484

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9749

We are seeking a Data Centre Operations Team lead to oversee and manage the delivery of Data centre support services and ensure that operations and delivery is smooth and handle incident management.

Responsibilities

• To manage the delivery and quality of Data Center support services and its customers by ensuring proper execution and timely performance of all specified operational tasks and work deliverables required of the Support Team/Operators;
• To implement measures to monitor and maintain performance capabilities, readiness and stability of the Support Team;
• To plan for and ensure effective measures to work around any operational manpower resource contingencies;
• Collect, track and monitor Support Team workload data and to prepare workload report for operational review;
• Prepare and present monthly performance and operational review reports;
• Incident report which the problem is caused by the operation team to be provided within agreed time frame
• To ensure the maintenance, compliance of the Data Center policies procedures and processes;
• To recommend and implement Support Team policies, processes and procedural enhancements and improvement measures;
• Implement any new operational procedure and/or process, and to effectively communicate the changes to all members of the Support Team on a timely basis;
• Recommend operational or customer service improvement initiatives on an ongoing basis. These service improvements shall be monitored and tracked as part of the service delivered;
• To ensure the effective training and knowledge transfer to any new/replacement resource;
• To conduct regular technical skills assessments and organizational meetings for the Support Team.
• Prepare Monthly report related to Data Center Support
• Plan shift schedules

Requirements

• Minimum 3 years supervisory experienced in IT Support environment DC operation
• Able to manage the team well and give the appropriate instructions to team members.
• Able to communicate clearly in English.
• Good customer service and communication skills.
• Familiar with producing reports on a daily, weekly and monthly schedule.
• Ability to work with systematic approach.
• Ability to work independently
• Able to pick up technical skills while on the job.
• Experience in Presentation and Generation of Monthly Performance Reports.
• Able to analyze route cause of the incident and report
• Initiate to suggest improvement of operation to keep service quality up
• Incident/Problem isolation and escalation

Only Shortlisted candidates will be notified.