Contract: 12 months

Work Location: Raffles Place

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Be the main point of contact for clients and internal teams in relation to AML/KYC onboarding and lifecycle management, including guidance to the front office on documentation requirements.
• Perform client AML/KYC onboarding in accordance with Group FCC framework & internal policies and procedures.  
• Review and conduct source of funds & wealth corroboration of clients in line with regulatory requirements.
• Familiar with AML/KYC requirements for individuals and different types of entities e.g. Companies, Partnership, Financial Institutions, Trusts etc.
• Well-versed in Enhanced Due Diligence for high-risk cases including PEPs, Adverse Media, Sanctions, and other independent recommendations to mitigate identified risks.
• Ensure client database is up to date and accurate in relevant software and systems used for the onboarding and ongoing monitoring stages of the lifecycle.
• Monitoring of Key Risk Indicators (KRIs) across business segments for ongoing reporting and highlight potential risks to local management for review and consideration.
• Ensuring that applicable Compliance policies and procedures are kept up to date for changes in regulations and in regulatory expectations and that management and staff are kept apprised of such changes.
• Assist with internal initiatives from time to time which include but are not limited to quality assurance, audit and/or regulatory inspections.
• Provide guidance as subject matter expert and act as a resource for junior team members.
• Conduct training for and alongside internal team members and stakeholders as and when required.
• Contribute ideas and participate in transformation and change initiatives to drive continuous improvement to further enhance key deliverables.
• Contributing to Group and Local governance and oversight forums – e.g. Acceptance, Continuation and Exit Committee (ACE), Risk & Compliance Committee (RCC) etc.
• Stay up to date with new AML regulatory changes and developments to brief team members and clients on applicability
• Support the department as required within the confines of role.
• Undertake any additional reasonable duties as required the Firm.

Responsibilities:

• Patient Registration
• Appointment booking for patients
• Frontline counter duties
• Call centre scope
• Data Entry
• Other ad hoc duties as assigned

Requirements:

• Minimum Nitec/ Diploma in any field of study
• Entry level - no related exp needed, training provided
• Open to work 2 or 3 shift preferred

*We regret to inform that only shortlisted candidates will be contacted*

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Key Roles and Responsibilities

• Carry out operational tasks to upkeep plant such as gas check at site, data downloading, isolation, issue permit as per SOP etc.
• Perform SCADA data monitoring and logging in NABS system
• Perform system alarms monitoring for FM200, gas and flame detector on annunciator panel
• Conduct gas quantity nominations and reports checking/monitoring
• Supervise maintenance work activities for CM & PM works
• Field check and plant monitoring including End Users and Customers. Weekly routine check and the monthly visual inspection check at site
• Perform meter data download/collection for customers during billing submission
• Perform flow monitoring and control on flow control valve and meter
• Communication and coordination with Upstream supplier, End Users, EMA/PSO, Power Gas and KAM team.Be part of the emergency response team
• Any other job assigned by Shift Manager

Qualifications & Experience

• Minimum Diploma Engineering in Mechanical or Instrument with at least 3 years of experience in Oil and Petrochemical industry
• Class 3 driving license will be an advantage
• OPSOC, WAH, Confined space supervisor, CERT & first aider certificate will be an advantage

Preferred Skills & Characteristics

• Possess good attitude and willingness to learn
• Good Team player
• Able to communicate effectively
• Self-motivated

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

As the operational arm of Meta’s work in Trust and Safety, the Specialized Enforcement Operations (SEO) team is committed to tackling high-priority, complex, or regulatory enforcement challenges that necessitate specialized operational support, including local knowledge, policy comprehension, and cultural and language insights, beyond what our standard systems or scaled solutions can provide.

The successful candidate will work with stakeholders in Operations, Policy, legal, Process and Product teams to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for India and South Asia Region, as well as solve enforcement issues across a wide range of Meta markets.

The Market Specialist will be part of a data-driven analysis culture that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

This position is full time and is based in Singapore.

Responsibilities

• Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the India Marathi Market
• Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on India.
• Draw upon linguistic and cultural expertise in India's Marathi market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
• Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in India Marathi Market and the broader South Asia Region.
• Contribute to the development of scalable operational solutions aimed at improving user community support within the India Marathi market, while working collaboratively with other regions.
• Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials.
• Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
• Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events
• Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools.
• Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets.
• Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region.
• Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions.
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta.
• Fluency in written and conversational Marathi to support operations in the local language
• 1+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders
• Strategic thinker with strong analytical and creative problem-solving skills
• Strong interpersonal skills and ability to build relationships with internal and external partners
• Ability to work with graphic and/or objectionable content.
• Proven ability to work independently and manage multiple priorities in a dynamic environment
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances

Preferred Qualifications

• A background or understanding of the Trust & Safety Domain
• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Language proficiency in additional Indian Languages is preferred as the candidate will be supporting operations for the South Asia region
• Excellent analytical, project management, and problem-solving skills, with an interest in innovation and technology

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities

• Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
• This includes and are not limited to:
• Process and verify authentication checks &/or data entries
• Perform and verify accurate income computation
• Ensure accurate input/output to enable good customer service delivery
• Documentation of procedures to ensure compliance with group policies in procedures.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
• Handle administrative duties that include but are not limited to filing, printing, scanning, archiving

Skills/Requirement

Job Requirements

• Ability to think objectively and 'think outside the box' when analyzing issues
• Possess a strong analytical and problem-solving skills with excellent verbal/written communication and interpersonal skills
• Proficient in the use of Microsoft Excel, powerpoint and macro

Operations Executive | Import & Export | Up to $3k | Tanjong Pagar

Working Days: 5.5 Days Work Week
Working Timing: Monday – Friday (9am – 6pm / 9.30am – 6.30pm / 10am – 7pm)
Saturday (9am – 1pm)
Office: International Plaza Singapore
Salary: $ 2,500 - $ 3,000


Job Description:

• Administration of Office Operations
• Preparation of Export & Import Documents
• Maintaining a direct relationship with the Banks about all Export / Import procedures and documentation
• Coordination with the Buyers, Suppliers, Shipping line, Logistics / Trucking Companies etc. (Supply Chain Management)
• Preparation of MIS reports for Management and any other assistance asked by them
• Weekly / Monthly planning
• Any other responsibilities informed by the company

Requirement:

• Minimum Diploma in Logistics / Supply Chain
• At least 2 years of relevant working experiences
• Knowledge of International Trade (Buying, Selling, Banking, Accounting, Shipping & Logistics)
• Knowledge & Experience in MS Office – Outlook, Advanced Excel (including Macros), Word, PowerPoint etc

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Build six sigma and lean capability of colleagues through training and coaching (including IMEx orientation, IMEx elements, Innovation, process capability, M1 training and certification, etc.)
• Support site opex lead in goal setting, goals cascade and performance reviews
• Continuously deliver measured improvement in performance in all aspects of business for all the IMEx Ecosystem(s)
• Lead Six Sigma and Lean projects that are aligned with the site's short term and long-term goals
• Provide leadership & guidance to Green Belts and Yellow Belts
• Promote Good Practices and sharing knowledge across the site through community of practice and within the network
• Own the CI element and work with site leadership team to ensure a consistent and impactful application of CI loop site-wide
• Own, maintain and promote CI reporting and tracking portal Promote CI culture through reward and recognition
• Develop courses of action and drive implementation of solutions
• Play an active and impactful role to deliver flawless execution in the Business Excellence, Process Centric Team (PCT) by updating performance against metrics, highlighting & resolving issues, with appropriate escalations

Requirements

• Min Degree in Chemical Engineering, Pharmaceutical Engineering, Chemistry or any related course of studies
• Min 4 years of Operations excellence / manufacturing excellence in any related industries (Pharmaceutical, Biopharmaceutical, etc)

For interested candidates, please send your updated resume:

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Roles & Responsibilities:

• Receive storing orders and release orders from clients and update into in-house software Integrate Depot Management System (IDMS)
• Verification of tank number upon entry and generation of Equipment Interchange Receipt (EIR) from the IDMS
• Scan and fax of consolidated EIRs to all clients
• Sort and archive of all In gate graphics taken
• Generate of residue disposal estimate
• Liaise with Commercial Department for In / Out Gate related issues
• Liaise with Tank Stacker Operator for the Lift On and Lift On (LoLo) of the tank container
• Liaise with Cleaning Division Leader for the update of clean tank into IDMS
• Generate of release tank list of the next working day for the container lifter operator
• Any secondary task as assigned by Line Manager

Requirements:

• Candidate must possess at least 'N'/ 'O’ level/ ITE in any field
• At least 1 to 2 years of administrative working experience
• Good organization skills, focused and detailed mindset toward work excellence
• Positive attitude and able to perform work under pressure
• Computer literate with experience in Microsoft Office

Work Condition:

• Require to work for 5.5 working weeks. Monday - Friday: 08:30 - 17:30, Saturday: 08:30 - 12:30

JOB SUMMARY

• This role could be based in Singapore, India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The incumbent will be part of Wealth Solutions Operations team, driving projects and initiatives, addressing issues and participating actively in the delivery of core programmes as per the Operations and business roadmap as well as lead/support the achievement of Operations OKRs and benefits as required.
• Lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities, resourcing levels and time constraints across all typical project phases
• Work closed with cross-functional teams to clarify each project’s objectives, formulate the business case and define the business requirements, including setting and managing realistic expectations for successful delivery
• Build and manage relationships with key project stakeholders in Operations, Technology and Business
• Support and facilitate timely communication between key stakeholder groups in the project
• Coordinate and provide testing support to all relevant stakeholders
• Optimise value delivery through continuous improvement, gathering feedback from relevant stakeholders / Subject Matter Experts / clients and re-prioritise backlog accordingly
• Provide timely and accurate status reports to the relevant stakeholders and, Committees and Senior Management
• Track actions arising from various forums and/or committees to closure
• Lead and support new product, process or service initiative in a project coordination / capacity management in close collaboration with the appropriate functions or units
• Assist the teams in their process re-engineering efforts and contribute towards overall efficiency improvements
• Work with Operations units to assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
• Maintain a central repository of the list of initiatives impacting Operations or led by Operations with detailed timelines
• Monitor each project’s progress against schedule, identify and escalate any potential issues or risks

RESPONSIBILITIES

People & Talent

• Demonstrate and act as a role model of the Group’s values and culture
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
• Set effective metrics and standards, transparently communicating them to squads
• Ensure squad capacity is reviewed to enable delivery of client outcomes.

​​​​​​​Governance

• Maintain strong stakeholder engagement with WM Business, COO / Operations, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the deliverables
• Ensure appropriate representation across the stakeholder groups in delivery forums.
• Escalate appropriately to ensure key stakeholders are made aware and can timely intervene to right-course

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the WS Operations teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Key Stakeholders

• WM COO and WM Operations Head
• Country Operations and GBS Operations
• Product Owners
• Business Product teams
• Frontline teams
• Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

• 6+ years’ experience in Operations/change/transformation or business analysis role preferably in Wealth Management.
• Experience in working with technology project teams, experience representing business would be an advantage.
• Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget.
• Ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use of capability developed, etc.
• Demonstrated excellent people management skills and ability to influence key stakeholders outside their direct control.
• Be highly collaborative, team-oriented and strong consensus builder.
• Demonstrate excellent communication and interpersonal skills both written and oral.
• Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions.
• Demonstrate understanding of Operations processes and procedures and an ability to learn quickly – knowledge of processes related to Operations or the Financial Services industry would be an advantage.
• Proficient in Microsoft Word, Excel, Powerpoint, Project, Visio and Sharepoint.
• Hands-on attitude, able to juggle multiple projects and priorities, thrive under pressure and work to tight deadlines.
• Ability to work in a flexible manner in line with the organisation objectives and willingness to undertake other duties as reasonably requested.

Role Specific Technical Competencies

• Agile methodology
• Manage Change
• Business Facilitation
• Business Governance & Support
• Risk Management
• Service Delivery & Operations Management
• Operations process, e.g. Trade Settlement, Corporate Actions, Reference Data Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Location: Kallang Sector

1. Network security management (e.g. intrusion prevention system, virtual private network)
2. Web security management (e.g. URL filtering, web application firewall)
3. End point security management (e.g. anti-malware, device control, application control, data loss prevention or network access control)
4. Messaging security management (e.g. anti-malware, anti-spam, content filtering)
5. Security & vulnerability management (security information and event management, security device systems management, device and application vulnerability management)
6. Automation of management tasks

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Morgan McKinley is looking for a Network Operations Engineer to join our client’s dynamic network operations team. Our client, a leading multinational social media technology company, offers an opportunity to enhance the efficiency and reliability of one of the world’s most fast-paced networks.

This role is for a 12 month contract assignment with a possibility to extend or be converted to perm!

Job Description:

• Support operations for the company’s large-scale network infrastructure, including internet infrastructure (CDN or IAAS) or large IXSP internet network.
• Conduct in-depth analysis of complex technical issues across networks, addressing everything from automated tools to hardware failures and network problems.
• Identify potential operational risks and develop strategies to mitigate or minimize them.
• Enhance escalation and emergency response procedures, ensuring comprehensive postmortems to prevent future issues.
• Manage escalations to closure, leading investigations across various domains and functional teams.
• Collaborate with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to achieve outstanding operational results and oversee external vendor performance.
• Participate in the on-call rotation with the global operations team.

Requirements:

• BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience.
• With 4+ years of relevant experience in network operations, supporting large-scale network infrastructure.
• Extensive internetworking experience with a large ISP internet network, CDN/Edge network, and handling at least Tier 2 escalations.
• Expert knowledge of TCP/IP, IPv6, L3 Switching, BGP, packet capture and analysis, and protocol session communication (TCP/UDP/HTTP).
• Intermediate knowledge of Linux systems, DNS, HTTP, and server hardware.
• Understanding of power and cooling in large data centers.
• Proficiency in data-driven analysis on large-scale data sets to identify problems and root causes.
• Experience implementing and maintaining monitoring, alerting, and repair systems for production networks in a DevOps environment.
• Scripting and/or coding experience in languages such as Python or Go for monitoring, alerting, or provisioning.
• Relevant certifications (e.g., CCNA, CNIE, A+, Sec+) are a plus.
• Proven ability to work within a global team, collaborating with cross-functional teams in a fast-paced, dynamic environment with minimal supervision.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the Team

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

About the Role

The Head of KYC Operations - Financial Services is responsible for overseeing the KYC program for financial services products, ensuring it meets both regulatory and company compliance standards. This role involves developing, implementing, and scaling effective KYC processes and selecting market-appropriate KYC solutions. The ideal candidate has expertise in Southeast Asia's KYC operations, with strong product management skills, a background in AML compliance, and experience in BNPL or lending. The role requires project management and compliance leadership to collaborate across teams, including business development, fraud, product, technology, and compliance. Reporting to the Head of Global Payment Compliance, this individual will build and deliver high-quality KYC operations to support customer needs.

Key responsibilities

1. Leading the end-to-end KYC program to ensure compliance with regulatory requirements and market practices for financial services (e.g., Buy Now Pay Later, Lending).
2. Building the KYC operations team and collaborating across functions to develop efficient processes that reduce user friction.
3. Collaborate with Risk, Product, User Experience, and Technology teams to define KYC solutions, including selecting vendors and establishing a BPO for compliance operations.
4. Partnering with Business Development to analyze the market, select suitable BPO providers, and manage resourcing and cost planning for compliance operations.
5. Training outsourced teams, monitoring effectiveness, and optimizing cost efficiency.
6. Expanding KYC operations to new markets with tailored solutions.
7. Implementing continuous monitoring, metrics, and benchmarking to ensure effective KYC operations.
8. Advising internal teams on KYC regulations and staying updated on global compliance trends.
9. Presenting compliance reports to senior leadership.

Minimum Qualifications:

• More than 5 years in a people management role, specialising in AML/KYC compliance within fintech or financial services, with experience building operation functions.
• Proven KYC operations and project management skills to prioritize and deliver compliance solutions that reduce user friction within financial services (e.g., Buy Now Pay Later, Lending).
• Strong communication skills for translating compliance requirements into actionable steps for cross-functional teams.
• Expertise in APAC AML/KYC regulations for Buy Now Pay Later and Lending products
• CAMS or equivalent compliance certification.

Preferred Qualifications:

• Buy Now Pay Later or lending-specific to KYC experience
• Knowledge of regulations in Europe/Americas is a plus
• Strong analytical skills and a track record of optimizing KYC processes
• Project management certification (e.g., PMP) or JD preferred

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job description

Key Job Responsibilities:

• Develop Sales strategy that is in line with the organizational strategy and overall sales strategy.
• Prepare, monitor & revise the company’s budget to ensure the implementation of all activities.
• Ensure that the pricing of products and services is in line with the relevant Principal Brand pricing requirements.
• Conduct performance analytics and monitor company s’ services and product performance.
• Provide the required company inputs to the Marketing and Communications department to assist in their marketing research activities.
• Drive and monitor the performance of sales (volume, categorization etc.).
• Determine the inventory and purchase requirements from the insights and data analytics performed by the Marketing and Communications Department.
• Forecast demand for company s’ product and services categories.
• Prepare reports on the positioning and performance of products and services for both the commercial and the leisure sectors.
• Monitor and encourage the increase in product and service sales through upselling and cross selling.
• Monitor the inventory count regularly to ensure availability meets customer demand.
• Ensure strong business relationships are maintained with customers’ key accounts.
• Track the implementation and performance of company s’ sales activity and analyze current market trends and competitor activities.
• Ensure that the sales team is well informed and trained on company products and services.
• Collaborate with the Marketing and Communications department and support them in conducting consumer and market research, conducting analysis exercises, gathering relevant data on customers and competition to identify growth opportunities and ensure increased sales.
• Collaborate with the Customer Service and Training department to identify the required competencies and skills to enhance the teams’ knowledge.
• Liaise with the Purchase department to replenish stocks based on customer demand.
• Coordinate with the Logistics and Warehouse department to ensure timely and smooth dispatch and delivery of items.
• Generate sales related reports like sales forecast, sales performance, sales risk etc.
• Ensure compliance with health, safety & environment regulations.
• Other duties and responsibilities as assigned by the department.

Authorities

• Setting sales and performance target in collaboration with GM. Setting of competitive margins in collaboration with GM
• Deal negotiation and margin fixing as per set DOA limit.

Minimum Qualifications and Experience:

• Bachelor’s degree in any field; Master’s degree in Business Administration is a plus.
• Diploma/Engineering in Electrical, Electronics, Automation, or instrumentation will be an added advantage.
• 8-10 years of relevant experience in a similar role.
• Business-to-business (B2B) and business-to-consumer (B2C) experience is a plus.
• Excellent business communication required.
• Experience in leading a sales team.

Roles & Responsibilities

• Ensures to run a smooth, efficient, and productive shift
• Handles guest's queries and feedback
• Responsible for cash management of the POS
• Train, coach, mentor, and supervise a team of service crews in the delivery of excellent guest experience
• Ensures prompt, efficient, friendly, and accurate service
• Lead by example and providing timely feedback on areas of opportunities
• Promotes good teamwork to achieve set goals/targets
• Ensures adherence to food safety, sanitation, and hygiene requirements and practices
• Ensures equipment and stations’ maintenance schedules are executed accordingly
• Delegates and perform assigned tasks in an efficient and timely manner
• Follows up and adhere to Company policies and procedures accordingly
• Attends meetings as requested

• Develop and post job descriptions, manage job advertisements, and use recruitment platforms to attract candidates.
• Review resumes, conduct interviews, and coordinate with department heads to select suitable candidates.
• Facilitate the onboarding process for new hires, including orientation, training, and introduction to company policies.
• Address and mediate employee disputes and grievances to maintain a positive work environment.
• Implement programs and initiatives to enhance employee satisfaction, motivation, and retention.
• Provide guidance and support to employees on work-related issues, career development, and performance concerns.
• Develop and manage performance review processes, including setting performance goals, conducting evaluations, and providing feedback.
• Create and implement employee development plans and training programs to support career growth and skill enhancement.
• Ensure compliance with labor laws, regulations, and company policies, including wage and hour laws, equal employment opportunity, and health and safety standards.
• Manage employee benefits programs, including health insurance, retirement plans, and other perks. Handle benefits enrollment and inquiries.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

COMPANY DESCRIPTION

We are one of the largest one-stop Underground Utilities Infrastructure companies based in Singapore. We provide Underground Utilities Infrastructure construction and maintenance, sewer pipeline rehabilitation, road and airfield construction and maintenance as well as asphalt pre-mix production and construction waste recycling.

RESPONSIBILITIES

• Lead and manage frontend projects, ensuring all tasks and deliverables are completed as per schedule.
• Monitor and control project budgets, ensuring adherence to financial constraints while delivering quality results.
• Identify and communicate potential concerns or risks, implementing best practices for risk management.
• Organize and conduct project meetings, documenting minutes with action plans and deadlines.
• Maintain completeness, accuracy, and storage of project documents. Communicate project status, updates, and risks to stakeholders regularly. Stay up to date with frontend technologies, trends, and best practices.
• Monitor and control project budgets, ensuring adherence to financial constraints while delivering quality results.
• Identify and communicate potential concerns or risks, implementing best practices for risk management.
• Organize and conduct project meetings, documenting minutes with action plans and deadlines.
• Maintain completeness, accuracy, and storage of project documents.
• Communicate project status, updates, and risks to stakeholders regularly.
• Stay up to date with frontend technologies, trends, and best practices.
• Provide operational support and handle ad hoc tasks as assigned.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Perform other duties or tasks as assigned by immediate supervisor or HOD.

• Degree in Civil Engineering from a recognized University or equivalent
• Minimum 2 year of experience in constructions or civil engineering
• Those with experience in underground utilities especially Cable pipes will be advantageous
• Possess excellent interpersonal and communication skills
• Service-oriented client relationship and people
• Self-motivated and able to work independently

• 6 days work week
• Working location: Sungei Kadut (with company transportation provided at Woodlands and Kranji MRT Station)

Other Benefits

• Provided company lunch bus
• Annual leave entitlement start at 18 days
• Medical Teleconsult
• Portable Medical Benefit Scheme (PMBS) - additional monthly contribution direct to Medisave account
• Medical benefits (applicable for dental and company provider health screening)

Why Join Us

• Opportunity to work in a dynamic and fast-paced environment
• Engage in diverse tasks that keep each day unique and interesting
• Be part of a team that values communication, efficiency, and security
• Supportive work culture with opportunities for growth and development

Job Responsibilities:

· Manage and oversee all production activities to meet production schedule in Batam.

· Review the production processes and manage the budget to eliminate wastage and achieve cost effectiveness.

· Implement continuous improvement plan to improve operational efficiency.

· Ensure operations comply strictly with production procedure, safety and quality standard, and meet regulatory requirements.

· Work with other department in standardization and cost reduction.

· Manage ISO and customers audit.

· Train and improve the skills & abilities of production staff.

· Formulate annual budgetary and production plan.

· Other duties as assigned.

Requirements:

· Degree in Engineering or related discipline.

· At least 10 years of working experience in production department, with minimum 5 years in managerial capacity.

· Strong problem-solving skills.

· Possess good communication, interpersonal and analytical skill.

· Be culturally sensitive.

· Proficient in Japanese language (reading, writing, speaking).

· Knowledge of Six Sigma/LEAN concept is an added advantage.

· Past working experience in strong regulatory compliance organization is an added advantage.

· Able to be assigned or stationed in Indonesia Batam.

Job Description

• Manages, coaches and motivates a team of territory/account managers to ensure achievement of sales targets within assigned territories
• Utilizing in-depth understanding of hemodynamic monitoring as well as cardiovascular anatomy, pathology and physiology relevant medical products as it relates to the business
• Promotes and sells product portfolio and solutions directly to current and new customers while building and utilizing the relationships with customers in assigned areas
• Supports sales activities of territory/account managers in complex selling situations while executing short-term plans for the assigned areas

Requirement:

• Bachelor's Degree in related field
• Progressive sales experience and profound medical devices industry experience
• Expertise of the assigned product portfolio, addressing customer needs and comparing to competitor offerings
• Understand BU direction, target and the competitive landscape of assigned areas
• In-depth understanding of hemodynamic monitoring as well as cardiovascular anatomy, pathology and physiology relevant medical products as it relates to the business
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment
• Works independently without close supervision

Job Description

• Ensure the project’s Mechanical, Electrical, and Plumbing (MEP) and architectural systems comply with the Building and Construction Authority (BCA) Green Mark certification criteria.
• Work closely with design and engineering teams to incorporate sustainable practices that meet Green Mark standards, including energy efficiency, water conservation, and environmentally friendly materials.
• Monitor and assess MEP and architectural system installations to ensure they align with Green Mark requirements throughout the project lifecycle.
• Coordinate with project stakeholders, including consultants and regulatory bodies, to achieve sustainable design and compliance targets.
• Maintain accurate documentation of compliance efforts, prepare necessary reports, and facilitate project audits related to Green Mark criteria.

Job Requirements

• Minimum of 5 years of experience in MEP and architectural systems within the construction industry.
• Proven knowledge of Green Mark certification requirements and sustainable building practices.
• Strong understanding of MEP and architectural system integration to meet environmental and sustainability criteria.
• Excellent coordination skills, with the ability to work across multidisciplinary teams to meet sustainability goals.
• Attention to detail and ability to track and document compliance with regulatory standards and certification criteria.

The Cards and E-Payment Usage & Partnerships asssociate will be responsible for bringing onboard and managing partners for key merchant categories to create positive customer journeys to drive customer usage and engagement. He/she is also expected to work closely with internal and external stakeholders to deliver on the proposition to make the Cards and payment method the preferred payment methods and to deliver superior value to our customers

Manage both existing partners and develop new business opportunities in key merchant categories, projects & initiatives.
Support team lead in the assessment, development of proposals/presentations and negotiations for existing and new partners to create and nurture business opportunities and partnerships.
Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
Track performance, report metrics and leverage data and learnings for decision-making and identify opportunities to drive incremental growth
An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
Work with Line Manager to develop long-term strategic initiatives

Requirements:

Degree Holder

Minimum of 3 years of experience
Product and Usage Management in payments or mobile payments preferred
Experience in payments with both consumer and merchant preferred
Strong communication and presentation skills with ability to manage and influence internal stakeholders and external partners
Customer centric, able to understand and anticipate what customers need
Team player with good interpersonal skills to work effectively and collaborate widely with cross-functional teams

Internal ref: 9221

Regards,

Lini

Recruitment Consultant

R22108463

Budgeting and Forecasting:

• Develop and manage the organization's budgets, ensuring alignment with strategic goals.
• Conduct financial forecasting to provide insights into future financial performance.
• Financial Reporting:
  • Prepare accurate and timely financial statements and reports for internal and external stakeholders.
  • Ensure compliance with accounting standards and regulatory requirements.

Cash Flow Management:

• Monitor and manage the organization's cash flow to ensure liquidity and efficient use of funds.
• Implement strategies to optimize working capital and minimize financial risks.

Risk Management:

• Identify and assess financial risks, proposing and implementing strategies to mitigate them.
• Stay informed about economic trends, market conditions, and industry developments affecting the organization.
• Strategic Planning:
  • Collaborate with other departments to align financial strategies with overall business objectives.
  • Provide financial insights and recommendations to support strategic decision-making.

Financial Analysis:

• Analyze financial data and performance metrics to identify trends, opportunities, and areas for improvement.
• Present financial analysis to key stakeholders, helping them make informed decisions.

Compliance and Audit:

• Ensure compliance with financial regulations, accounting principles, and internal policies.
• Facilitate external audits and address any audit findings or recommendations.

Investment Analysis:

• Evaluate potential investments and financial projects, providing recommendations based on risk and return analysis.
  • Manage the organization's investment portfolio, if applicable.
• Financial Policies and Procedures:
  • Develop and update financial policies and procedures to maintain internal controls and governance.
  • Train and educate staff on financial policies and procedures.

Team Leadership:

• Lead and mentor finance teams, fostering a collaborative and high-performance work environment.
• Provide guidance and support for professional development within the finance department.

Job Responsibilities:

• Leads the technical team to support construction team for all design matters
• Reviews all technical documentation and drawings of the Project works
• Works closely with the appointed Consultants and construction team on designs and project deliverables to enhance site efficiency and constructability
• Leads on the design approval from the Authority/Agency including URA,BCA,LTA,PUB etc for the Project works
• Manages design approval process in a timely manner to resolve all technical issues
• Ensures strict compliance of the design in accordance with the contractual requirements
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties
• Leads the technical team to work closely with in-house BIM team and resolves all clarifications on technical requirements pertaining to the Project works
• Identifies and highlights to Management and project team of any potential risks or issues that will impact Project performance
• Prepares and presents design progress status and slides to Management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e Architectural, MEP, BIM etc.) on design to ensure delivery of high quality outcome
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned
• Attends Progress Meeting, Technical Meetings, Coordination Meetings, Site Meetings, etc.

Job Requirements:

• Candidate must possesses Bachelor's Degree in Civil Engineering recognized by the Profressional Engineering Board
• At least 8-12 years of design experience or design management experiece.

DUTIES & RESPONSIBILITIES

• Planning and overseeing the work of Buyers and Purchasing Agents
• Hiring and training new staff
• Developing an organization’s procurement rules and regulations
• Establishing guidelines on how often the company gets price quotes for items, the number of bids to accept and which vendors to consider
• Buying goods and services for the company
• Discussing contracts
• Tracks and reports operating metrics to identify areas that need improvement
• Schedules orders and consolidates monthly, quarterly, and annual purchases
• Prepares proposals and detailed documentation of purchases and inventories
• Locates suppliers, negotiates deals, and networks with vendors
• Evaluating quality, price, reliability, technical support and availability of goods and services

1. Driving Revenue Growth:

• Create and implement sales strategies to identify key target clients, industries, and partnerships to drive revenue growth ( SUPERMART PRODUCTS )
• Conduct research to identify new markets and customer needs SUPERMART PRODUCTS
• Drive revenue growth through non-retail channels to achieve sales target with company’s profitability in mind
• Engage potential clients and strategic brand partners to convert sales opportunities
• Manage the day-to-daysupport of sales enquiries and provide prompt response and feedback (within 1 business day)
• Ensure sales’ integrity and maintain price integrity in the market in accordance with company’s policies

2. Client Acquisition and Relationship Building:

• Establish sales network through regular contact with referral sources and generate sales lead
• Build and cultivate a long-term relationship with all clients with an emphasis on good after-sales service
• Build and nurture strong and sincere relationships with priority clients
• Listen to client’s requirements and collaborating with partners to offer personalised solution