Marketing Assistant Manager

• Assist in planning and execution of business units’ specific marketing plans to help met the objectives of the various business units

• Ensure timely briefing, production and execution of all advertisings and promotions, and all above and below the line campaigns including in-stores marketing collaterals, price changes, new products launch and etc.

• Conduct market research and analysis to identify target consumer segments, market trends, and competitor activities.

• Conduct regular store visits to evaluate product visibility, competitor activities, and gather insights from retail partners.

• Monitor and evaluate the effectiveness of trade promotions, analyze ROI, and recommend improvements for future marketing strategies.

• Work closely with creative and digital agencies on website and social media accounts content updates, in-store visual merchandising & renovations, ad-hoc projects and etc.

• Preparation of reports.

REQUIREMENTS

• Min Diploma, preferably in marketing with min 2 Years of working experience in the related field such as Consumer Electronics/Trade/Event industries etc

• Possess a positive attitude and willing to learn new things.

Salary: Up to $5500

Location: Walking distance from MRT

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

The Sales Manager is responsible to implement and execute all sales activities to maximize revenue opportunities for the Hotel in both the corporate segment in line with sales target. S/He should be able to conduct active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials with focus on building long-term, value-based customer relationships that enable achievement of property sales objectives

Responsibilities:

• Personally manage and actively supervise the management of key accounts. Closely monitor accounts' revenue and business production.
• Proactively seek in-depth knowledge of owned accounts to understand its total revenue impact on the hotel for better negotiation opportunities.
• Manage assigned account base to exceed targets for total revenue
• Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Conduct sales-related activities (such as sales calls, site inspections and in-house entertainments)
• Conduct sales blitzes and tele-sales to develop new businesses.
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Monitor competitor practices and accounts and diagnostic tools in order to understand competitor trends
• Involve in the day-to-day pricing discussion on key accounts under his/her portfolio in conjunction with the Director of Sales.
• Gain understanding of the property’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns to offer better business solution both prior to, and during the event.
• Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensure active management of individual GAPs and personal development plan.
• Other duties as assigned by Director of Sales or the management

Job Requirements:

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 2 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach, positive and adaptable to changes.

*We regret to inform that only shortlisted candidates will be notified

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Roles and Responsibilities:

• Identify and pursue new business opportunities to increase revenue and market share
• Develop and maintain relationships with customers to understand their needs and requirements
• Generate sales leads through networking, cold calling, and other channels
• Collaborate with operations teams to ensure excellent aftersales services
• Maintain accurate records of sales activity and customer interactions
• Meet or exceed sales targets and quotas
• Attend to customers’ enquiries promptly to ensure customer satisfaction and retention

Requirements:

• Minimum Diploma holder in Logistics / Business or related field
• 4 years’ sales experience in freight business
• Self-motivated and possess drive to meet sales target
• Good working network among customers
• Good communication and negotiation skills

Others:

· 5-day work week

· Company Transport: 2 ways from Jurong East

· Daily meal subsidy, medical, dental & insurance benefits

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Our General Assurance Practice works with organisations to navigate regulatory complexities by improving their corporate reporting, and supporting their compliance with regulatory requirements and contractual agreements. As one of the world's leading global network of audit firms, our clients include leading companies listed on the Singapore Exchange (SGX), MNCs and emerging companies in Singapore. As part of the firm’s largest line of service, we thrive in a dynamic and fast-paced working environment, helping clients across industries, interacting with every aspect of their activities, understanding their business to identify areas to add value and offer insightful audit advice.

About you

• A degree in Accounting or related field
• At least 5 year of experience in the audit field (preferably gained at a Big 4 firm)
• Excellent analytical skills
• Strong team working skills
• Excellent verbal and written communication skills
• An ability to work effectively in a fast paced and dynamic environment
• Good project management and interpersonal skills
• Keen business awareness

Thank you for your interest in developing a career with PwC Singapore.

Only shortlisted candidates will be notified due to the high number of applicants for this role.

The Wolfgang Violin Studio. A music studio in the Central District offers the position of

Associate Operations Manager (Front Desk and Customer Relations)

About

Founded by Program Director Min Lee in 2009, Wolfgang Violin is named as a tribute to the world's most iconic and revered violin prodigy, Wolfgang Amadeus Mozart. Conceived to redefine how classical music is taught to young minds, the lessons are specially designed to provide students with a holistic music education. To inspire a life-long love of music from 3 years of age, we are an established music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate who is looking for professional career development opportunities. Required attributes :

• Outgoing person who enjoys engaging with customers.
• Proficiency in spoken and written English
• Adaptability in a fast-paced environment
• Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send resume to [email protected]and complete details on http://tinyurl.com/Associate-Mgr

Fresh graduates are welcome to apply.

Job Description

The Intel Global Communications Group is an international team of communications professionals spanning media relations, reputation management, corporate communications, executive communications, analyst relations, thought leadership and employee communications. It’s a fast paced, dynamic, and exciting environment and we are looking for a smart, thoughtful and collaborative team member who thrives at the center of always-on communications.

The Southeast Asia Communications manager is a full-time position based in Singapore and reports to the Head of Communications for Asia Pacific and Japan.

Key Responsibilities:

As with all Global Comms employees you will be a champion of the corporate narrative and are expected apply it as well as promote its use with your stakeholders.

Act as a strategic advisor to senior leaders based in Southeast Asia in Sales and Marketing Group (SMG), Government Affairs and at the Intel Sites in Malaysia. Help the leadership team develop their messaging platform via media training and establish their media presence via opinion pieces, interview opportunities and external speaking engagements.

Use news moments, product launches and case studies as storytelling opportunities and how Intel technology is impacting human lives in a positive way.

Work collaboratively with the business teams to identify and consistently raise the bar on thought leadership stories that will further promote the Intel brand in region.

Collaborate cross functionally with local marketing, social media, employee comms and public affairs teams to work on a 360-degree communications approach for maximum impact.

Develop and maintain direct relationships with key reporters and influencers in SEA, while managing a network of agencies for broader outreach.

Manage local media and providing support to stakeholders during any issues/crises from a communications perspective.

Serve as a first line of defense as a company spokesperson.

Qualifications:

Minimum 10 years of experience in communications, ideally with a mix of work experience on the agency and client side.

Prior experience working in the tech industry.

Bachelor’s degree

Preferred Qualifications:

Background in Journalism

Oral or written communications in Bahasa, or Thai

Personal Qualities:

Being able to work well with a culturally diverse workforce.

Ability to manage challenging situations with difficult stakeholders.

Willingness to roll up your sleeves and get in the trenches.

Ability to work on multiple projects simultaneously.

Innovator and risk taker.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Working Day: 5-6-work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Account Sales Manager

The client is a Japanese development-oriented company for microelectronics testing, a worldwide leader, especially in the field of Semiconductor testing equipment (Probe card, Test socket). Their global subsidiaries are located in the United States, China, Taiwan, South Korea, Singapore, and Germany, with around 1,500 employees worldwide. Their target is to act closely with our customers, manufacturers for simplifying order receiving and maintenance system. Then, they are looking for an account sales manager who is able to develop and expand the business.

Your main tasks are particularly the following:

• Acquisition and having business negotiation with customers in the field of the Semiconductor industry
• Building up the new key account platform to expand the sales efforts
• Presentation of the company’s products to the customers
• Creating offers and have contract negotiations with business partners for general agreements
• Working with the technical support team to resolve technical questions or develop solutions for the customers
• Observing and analysis of the potential customers, markets and competitors companies
• Creating the sales plan and strategy
• Coordinating special marketing activities, such as fairs or trade shows, etc.
• Controlling and supporting the projects according to the customer’s needs
• Coordinating the customer’s orders

Requirements

• University degree or apprenticeship in economics, microelectronics engineering, electrical engineering, and industrial engineering are preferable
• At least 2 - 3 years of relevant working experience in Semiconductor industries.
• Very good English skills
• Good MS-Office- and PC-knowledge (Word, Excel, PowerPoint), Internet
• Sales-oriented thinking, strong attention to details, structured and efficient way of working
• Ability to work in a team, self-employed working style, fast learner, good skills, flexibility
• Very good communication skills
• Willingness to travel Preferable in addition
• Working experience with wafer test or final test related product for the semiconductor industry is preferable

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23938

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

You will be working in Nippon Sanso Holdings Singapore company, part of the Nippon Sanso Holdings parent company. You will be reporting to the regional SEA+I IT & IS Senior Manager.

You will be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services to our group companies.

You will be the technology champion who can provide the roadmap and drive digitization, digitalization, and digital transformation in support of our business operations.

You will foster strong relationships with all internal and external stakeholders to deliver, manage and support quality IT services around the region.

Key Responsibilities

• Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
• Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
• Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
• Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
• Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
• Point of contact between Regional and Local teams to implement key initiatives for the organisation.
• Implement and maintain a Problem and Incident Management process across the SEA+I region
• Develop and maintain documentation, operational IT procedures, and troubleshooting steps
• Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region

General Requirements

• Over 8 years experience in general IT and more than 3 years experience in regional IT client services management with global organizations
• Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
• Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
• Project Management and decentralized team coordination experience
• Well-rounded IT technical knowledge across end user computing environments and ITIL service management
• Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
• Fluent in English, both spoken and written (C1 English level)
• Experience with different cultures and languages in Asia would be a plus
• Bachelor or Master degree (Computer Science) or equivalent through experience
• Flexibility to travel (25-30% travel)

Supply Chain Manager

To manage the overall Supply Chain operations in the company:

- identifying and qualifying supplier, source and periodic price negotiation for direct and indirect supplies so as to expand supplier base and reduce company cost in production.

- ensure assurance of supplies with minimum inventory levels to ensure order fulfillment

- manage warehouse operations to achieve Inventory accuracy and orders fulfillment.

Requirements

Diploma or Degree in Mechanical Engineering with minimum 5 years of relevant experience

At least 5 years working experience and exposure in industrial related area

Location: West

Salary: Up to $7000

Interested candidates can email resume to [email protected] and CC to [email protected]

Attachment Description

For the purpose of producing long-term financial success, the trainees should be able to boost sales and establish trustworthy client relationships.

Specific Responsibilities

1. Develop a growth strategy that places equal emphasis on monetary gain and customer happiness.

2. By research, find new markets and customer needs.

3. Schedule business meetings with prospective customers.

4. Promote the company's products and services by assuming or meeting the needs of the clients.

5. Make sure sales contracts are prepared in compliance with all applicable laws and regulations.

6. Examine the records for sales, revenue, bills, etc.

7. Provide consistent feedback and post-purchase support.

8. Build long-lasting relationships with your clientele, both present and future.

9. Transforming fresh personnel into successful sales representatives.

Technical Skills and Competencies

1. Lead generation

2. Planning and Development

3. Outstanding communication ability

4. Customer support

5. Team leadership

6. Sales and Negotiation

7. Knowledge in Gamification Techniques

This position is open for mid career individuals (Mature, 40 years and above).

Mid career individuals from any qualification level can apply.

Service Egineer (Scientifc Equipment)

Location: Bukit Batok

5 Days (9am to 6pm)

Salary: S$2500 ~ S$3200

Job Description:

•  Perform evaluation, testing, calibration, troubleshooting and repair of equipment accordingto guidelines and approved methods
•  Provide installation, commissioning and after sales maintenance service to customers forgeneral scientific laboratory equipment
•  Ensure accuracy, reliability and confidentiality of test results
•  Co-ordinate closely with sales team to provide technical support & after sales service to customers
•  Conduct risks assessments to comply with safety work procedure

Requirements:

•  ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
•  Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
•  Relevant working experience in similar field would be an advantage
•  Sound ability to troubleshoot, test and conduct hands-on repairs
•  Good knowledge and understanding in Circuit Schematic Drawing
•  Possess Class 3 Driving License (but not essential)
•  Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a Business Solutions Manager to join their Credit and Services Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of Business Solutions Manager:

• Identify market trends, customer needs, and competitive offerings to inform product strategy
• Define target customer segments and value propositions for credit & services products
• Define product requirements, features, and user experiences
• Analyze customer feedback and data to iterate on product offerings
• Oversee the entire product development lifecycle, from conceptualization to launch, and continuous enhancements.

Requirements:

• Comfortable with retails hours and working on weekends occasionally
• At least 3 - 5 years relevant working experiences in credit solutions

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Role & responsibilities:

• Partner and work seamlessly with cross-functional stakeholders to develop and execute the integration project plan (Diaverum’s processes & systems) in a timely manner.
• Manage the clinics strategy plans & execution, in partnership with Country Management team.
• Ensure that the clinic management fully understands and follows Diaverum’s Policies, Procedures and Guidelines and develop skills to assure and teach future nurses as mentors.
• Being accountable for collaborating with members of the health care team to design, implement, and measure safe, cost-effective, evidence-based care strategies.
• Responsible for increasing the level of skills of the clinic staff by means of development and implementation of clinic based education programs.
• Planning and coordinating an effective orientation and in-service program.
• Practicing in a manner that conforms the Code of Conduct of Ethics for Nurses and the Diaverum’s Code of Conduct.

Job Requirement:

• Bachelor degree in nursing from an accredited university with at least 5 years in acute/outpatient care setting or related facility is necessary.
• Experience in putting together project roadmaps and planning.
• The ability to work independently in a face-paced environment.
• Excellent English communication skills with the ability to handle inevitable objections, inspire trust and generate project enthusiasm.
• Business travelling as and when required.

Responsibilities:

• Handle contracting filling & disseminate to respective departments
• Source suppliers and negotiate for the best rate for logistics and meal selection
• Prepare and arrange contract signing with suppliers for collaboration
• Plan & share relevant information on logistics and meal selection with respective departments
• Prepare marketing materials for meal selection
• Handle the invoices from suppliers and site inspection
• Prepare sales reports and handle complaints or feedback

Requirements:

• Min 3 years of relevant work experience in Tourism or Hospitality industry
• Diploma in Tourism or Hospitality
• Proficient in Microsoft office
• Ability to work under tight schedules

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771

Job Description:

• Responsible for the smooth and efficient operation of the Purchasing, receiving and beverage store.
• Consider first the interest of the company in all transactions and to carry out and believe in the company’s established policies.
• Buy without prejudice, seeking to obtain the maximum ultimate value of each dollar of expenditure.
• Subscribe to and work for honesty and truth in buying, and to denounce all forms of manifestation of commercial bribery.
• Have a complete understanding of the Hotel's policy relating to Fire, Safety and Health.
• Ensure that all ACCOR’s control procedures pertaining to Purchasing,
• Review and approve quotations and tenders in the system on a timely basis.
• Negotiate cost effective purchases, while maintaining quality and service, for all supplies and services.
• Preparation, review and processing of requisitions and purchase orders for supplies, operating equipment and food and beverage products.
• Train and enforce purchasing/ issuing procedures and planning to Hotel users.
• Store, Receiving and all their related areas are strictly complied with the standards at all time.
• Ensure that the purchase policy and procedures are strictly adhered to under supervision.
• Choose the best price not at the expense of maintaining our quality and standard.
• Compare the quotation of purchasing decisions and report to Director of Finance.
• Negotiate with selected suppliers and obtain competitive quotations.
• Process the Purchase Request and ultimately the Purchase Order.
• Prepare the required reports assigned by the Director of Finance.
• Ensure most economical purchase of goods and services for the hotel, ensuring that purchasing is committed on most competitive terms.
• Keep close contact with the suppliers for obtaining updated and relevant market information and report to Director of Finance.
• Develop and enforce purchasing standards, policies and procedures.
• Conduct monthly inventory of beverage store
• Identify and implement waste management programme.
• Co-operate with all organizations and persons engaged in activities designed to enhance the development and standing of purchasing.
• Keep records of a purchasing development such as Purchase record, Vendor Record, Blueprint and specification record, print forms record
• Consider and set-up the Economic Ordering Quantity (EOQ).
• Provide the General Manager and other key executives with a monthly, "Purchasing Report" based on market research/surveys, price fluctuations, comparative analysis of prices, etc.
• Conduct regular checks and audit of vendors for compliance to HACCP standards.
• Cultivate the sound supplier relationship.
• Review and authorize necessary vouchers (e.g. payment voucher, journal vouchers etc.)
• Prepare and analyze financial planning for both short-term and long-term.
• Prepare annual budget and compare actual results with the projected. In addition, also investigate discrepancies.
• Prepare cash and fund flow, including planning for cash management.
• Bids received must be based on a specified quality and quantity. All purchase requests must state vendors names in the appropriate spaces and bids received from each vendor on the appropriate lines.
• Order placed with suppliers must ensure the following considerations :

· That bids are for the specified merchandise. If yields differ, the lowest price may not be the best to buy.

· Promptness of service and past experiences with vendors should be considered in selecting the vendors. However, care should be taken to avoid reliance on a limited number of suppliers.

· In obtaining quotations, ensure that it includes freight and delivery to the Hotel.

· Frequently, in the course of ordering, the suppliers will offer "Bargains" for larger quantity purchases.

• In general, large quantity buying should be avoided. These "Bargains" must be brought to the General Manager's and Director of Finance’s attention for approval.

Job Requirements:

• Minimum of 3 years experience in purchasing, 5 star luxury environment preferred.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Initiates contact and establishes rapport easily.
• Appreciates and maintains an effective outlet for stress.
• Has the ability and willingness to undertake further development.
• Formal qualifications in purchasing or material management to at least Diploma level
• Exceptional people and communication skills
• The highest level of attention to detail
• Exceptional organisational and time management skills
• Microsoft Office expertise to Intermediate or Advanced level
• Creativity and imagination
• Experience in preparing, writing and proofing purchase specification
• An affinity with technology in relation to order processing

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Responsible for growing and maintaining sales revenue for assigned portfolio
• Learn products at a professional and technical level
• Create strategic relationship with partners and vendors

Requirements:

• Diploma in Information Security or equivalent
• At least 3 years of experience in managing Network Security / Electronic / IT products

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Responsibilities:

1. Develop and execute comprehensive global digital marketing strategies across paid, owned, and earned channels.

2. Lead digital marketing initiatives to achieve brand consistency and impact across all markets – US, Europe, Asia, etc.

3. Collaborate with regional marketers to ensure local execution of global digital strategies.

4. Oversee global management of social media accounts and localization of content.

5. Optimize global SEO and paid advertising campaigns while adapting tactics to local markets as needed.

6. Build global email marketing campaigns while coordinating with regional teams on localized content.

7. Manage global digital marketing budget allocation across regions and campaigns.

Requirements:

1. 8+ years of digital marketing experience, with 3+ years in a global marketing role.

2. Understanding of key differences in digital marketing strategies across geographic markets.

3. Knowledge of global marketing operations, budgets, and resource planning.

4. Cross-cultural sensitivity and ability to collaborate effectively across regions.

5. Fluent in English, other language skills are a plus.

6. Willingness to travel regularly to regional offices and marketing events.

7. Solid analytical skills and data-driven decision making.

8. Mastery of leading digital marketing technologies and analytics tools.

9. Bachelor’s degree or above in digital marketing or relevant areas.

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Sales Project Assistant Manager to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Sales Project Assistant Manager:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales in related industry
• Stong connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De