Job Descriptions:

• Prompt processing of Sales Quotations, Customer Purchase orders in ERP system;
• Preparation of commercial documentation for deliveries/collections and logistical arrangements with customers and transportation company;
• Supporting Sales team in co-ordination with customers with regards to queries, updates of repair status, checking on parts availability and complaints;
• Monitor and management of customers’ stock levels:

- Prompt request for parts/units from customers for our internal repair jobs queuing and planning;

- Requesting top-ups when stock levels are running low or fully depleted;

- Requesting purchase orders for stocks which have reached low levels but still pending for POs

• Monitoring of Purchase Orders availability in customers’ portals;
• Accurate and timely data input/update of internal records in ERP system;
• Customers site visits will be required during special occasions

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Involved in one or more teams in supporting and maintaining systems, up and running smoothly

• Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance with maintenance contractual agreement.
• Candidate with strong knowledge or skillset will be considered as Team Lead.
• Assist Team Lead/Service Delivery Manager to deliver contract obligation within budget.
• Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders.
• Liaison with procurement and equipment vendors.
• To perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures.
• To carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of software/equipment/module/component at sites and/or workshop.
• Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management.
• Provide solutions to technical problem associate with IT systems.
• Ability to install/configure/backup & recovery/manage/troubleshoot servers (MS Server, VMWare and Linux), clients, storages, SharePoint and network related issues with relevant IT security standards.
• Arrange and attend monthly meetings with customers.
• Perform 24/7 off-site standby for fault activation after office hours.
• Work location at Ang Mo Kio.
• Required to travel to sites for work.

Requirements:

• Bachelor's degree / Diploma in Computer Engineering/Computer Science, IT, Networking and/or equivalent (candidates with lesser academic qualifications may be considered for other positions)
• Minimum of 2-3-year experience in a similar engineering-related capacity. Fresh graduates may be also considered.
• Knowledge in managing and maintaining IT and networking equipment.
• System knowledge and technical skill with experience on the following:

1. System: Microsoft Windows 7/8/10, Windows Server 2003-2019, SharePoint, Microsoft Exchange 2007/2010, MS_SQL, Office, Active Directory, DNS, DHCP, File Services, FTP.
2. System: Red-Hat, Linux
3. Virtualization software: VMware
4. Networking Equipment: Firewall, Routers, Switches

• NAS Storage: SAN Storage, NetApp Storage
• Good diagnostic and fault solving skills
• Positive work ethics and team player.
• Takes ownership of responsibilities
• Thrive in multi-disciplinary and cross-functional environments
• Able to work effectively in an indoor/outdoor environments
• Knowledge on “know how” to perform clients and servers hardening, OS & software patching will be an added advantage.
• Knowledge in Networking, Microsoft System Administration, SharePoint, Red-Hat, Linux, VMware and Storage functions will be an added advantage.
• Preferably with experience in System-Level Maintenance in the following disciplines is highly preferred (Networking, computer/servers and Storage function). Other Engineering-related experience may be considered.
• Evident in written, verbal and interpersonal skills
• Proficient in MS Office (Words, Power-point & Excel)
• Preferably with Class 3 Driving License

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Key Responsibilities:

• Provide daily onsite IT support for hardware, networks, and software, including laptops, desktops, and mobile devices (Android/iOS) to customer's workplace.
• Ensure timely resolution of customer issues by troubleshooting and diagnosing problems.
• Document tasks and updates in the ticketing system or inform the team lead.
• Configure client equipment to connect to corporate networks and domains.
• Adhere to and enforce IT, security, and acceptable use policies.
• Deliver training to clients on the use of systems and applications when necessary.
• Offer technical support to users and other engineers in Singapore.
• Help maintain and keep track of IT assets, including assigning and disposal.
• Liaise with vendors for the repair and maintenance of IT-related equipment.
• Execute Windows deployment and migration projects.

Requirements:

• Min 2 year of FSS experience supporting a large customer base
• Proven experience in providing IT support, preferably in a field service capacity.
• Solid knowledge of hardware, networking, and software troubleshooting.
• Familiarity with IT asset management and vendor coordination.
• Experience with Windows deployment and migration.
• Excellent communication skills and a customer-centric approach.

About Grasshopper

Grasshopper is a prominent technology provider headquartered in Singapore. We uphold core values of honesty, integrity, and teamwork, guiding our future success. Our cutting-edge, in-house technology places us at the forefront of electronic trading advancements.

As a key member of the Production Support Team, you'll:

• Provide operational support for both the trading and tech teams
• Investigate infrastructure/application issues on a live production system
• Monitor applications and infrastructure alerts, reacting quickly
• Ability to troubleshoot and escalate application issues
• Build/deploy tools to improve our automation and monitor stack
• Take ownership and respond to open support tickets
• Prepare/update new or current technical documentation and troubleshooting guides
• Respond to queries and issues raised by users

We'd love for you to have:

• 1 to 3 years of strong experience with Linux (Bash)
• Python/Shell scripting
• Experience dealing with a global infrastructure setup with over 200 servers
• Experience developing automation scripts to improve procedures
• Self driven and motivated with a thirst for learning

It will be highly useful if you have prior experience in the following technologies:

• Knowledge of configuration management tools like Puppet/Ansible
• Familiar with monitoring tools like Nagios/Icinga
• Knowledge of database, influxDB, mysql
• Good knowledge of CentOS/RHEL/Fedora
• Good knowledge of Networking
• Good knowledge of CI tools like Jenkins, Gitlab CI, Terraform.
• Familiar with public cloud providers like Google cloud, AWS
• Familiar with confluence, JIRA
• Knowledge of exchange trading protocol ITCH/OUCH/FIX
• Good knowledge of exchange connectivity and onboarding process
• Hands-on experience on setting up workstation with multiple screens
• Active Directory knowledge would be a plus

What we offer:

• 21 days annual leave
• An opportunity to learn from experienced professionals, fostering mentorship opportunities and personal growth
• Comprehensive Insurance Package with extended coverage for dependents
• Well stocked pantry
• Annual Dental & Wellness budget
• Gym membership
• Employee bonus referrals

What you can expect working at Grasshopper:

At Grasshopper, you will be working in a diverse and dynamic environment. With more than 16 nationalities working in an open office, communication is essential to performance. We give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them. The sprint is on!

Grasshopper is an equal opportunity employee.

Job Description

• Monitor and maintain office network infrastructure, ensuring optimal performance and security through regular maintenance and updates.
• Manage incidents, change requests and support projects related to network and system operations where needed
• Act as an escalation, point for customer problems & contact for service issues, and commit to SLA requirements of our ticketing system, ensuring timely resolution of technical issues.
• Ensuring network systems are compliance to security policies, follow the standard operating process (SOP)
• Implement and maintain IT security measures, including firewalls, to safeguard company data and systems.

Job Requirements

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 2 years of relevant experience operating in a similar role.
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals.
• Understanding of incident, problem, and change management processes.
• Competent at documenting standard operating procedures and knowledge articles.
• In-depth knowledge of best practices, control, and monitoring of network infrastructure.
• Ability to cover after-office hours and weekend support when needed.
• Proactive, strong ownership mindset and willingness to learn in a fast-paced environment.
• Good problem-solving and analytical skills.
• Good interpersonal and communication skills to interact effectively at all levels.

Preferred Qualifications:

• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
• Professional Qualification - Microsoft Certified/CCNA is a plus.
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.

Potential candidates with limited experience are welcome to apply.

Job Overview:

The HR and Administrative Support Assistant plays a crucial role in delivering extensive HR and administrative assistance to facilitate the efficient functioning of the dental clinic. This position entails involvement in recruitment, onboarding, employee relations, office management, and the promotion of a positive and productive workplace atmosphere.

Core Responsibilities:

Human Resources:

Recruitment and Onboarding: Support the posting of job advertisements, resume screening, interview scheduling, and the coordination of the onboarding process for new employees.

Employee Records: Ensure the maintenance of precise and current employee records, encompassing personal details, contracts.

Training and Development: Assist in organizing training sessions, keeping training records, and confirming that all staff members have completed necessary training.

Payroll Support: Work in conjunction with the payroll department to facilitate accurate and timely payroll processing, including monitoring attendance, leave, and overtime.

Administrative Support:

Office Management: Oversee the smooth operation of the clinic's office, which includes managing office supplies, equipment upkeep, and vendor relations.

Scheduling and Coordination: Help in arranging meetings, managing calendars, and coordinating events or activities within the clinic.

Documentation and Filing: Maintain systematic filing systems for, employee documents, and other essential paperwork such as submission of medisave and insurances.

Communication: Serve as a liaison between clinic personnel and external entities, ensuring effective and clear communication.

Adhoc: Will be required to do front desk duties when required.

Qualifications:

Education: Diploma in Human Resources, Business Administration, or a related discipline is preferred.

Experience: A minimum of 1-2 years of experience in HR and/or administrative support is desirable. No experience is also welcome to apply.

Responsibilities

• Support operations of production networks in a hyper-scale and heterogeneous environment.
• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.
• Follow through escalations till closure, analyzing and leading investigation across domains and functional teams.
• Anticipate potential operational risks and develop strategies to mitigate/minimize.
• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.
• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.
• Participate in the oncall rotation with the global operations team.

Qualifications

• BS or MS in Computer Science, Computer Engineering, or a related technical discipline, or equivalent experience
• 5+ years solid internetworking experience in large ISP internet network, CDN/Edge network, handling at least Tier 2 escalations
• Expert knowledge of TCP/IP and IPv6, L3 Switching, BGP, packet capture and analysis, (TCP/UDP/HTTP) Protocol session communication.
• Intermediate knowledge on Linux system, DNS, HTTP, server hardware.
• Knowledge on power and cooling in a large data center
• Knowledge of data driven analysis on large scale data to find problems and root cause
• Experience in implementing/maintaining the monitoring, alerting and repairing systems for production network in a DevOps environment.
• Has done scripting and/or coding in languages such as Python or GO for monitoring and alerting or provisioning.

*Minimum qualifications*

• Network operations experience on supporting large-scale network infrastructure or internet infrastructure (CDN or IAAS or large IXSP internet network
• Engineering degree, or a related technical discipline or equivalent experience.
• Proficient in at more than one of the domains: IP network, caching appliance infrastructure, CDN/Edge network, DNS, HTTP/S including topology, protocol, hardware and architectures, linux system, network wide alerting and automation (with real hands-on), scripting and/or coding for automation. Preferred candidate to be multi skilled in multi domains.
• Experience working within a global team and collaborate with cross-functional teams in a fast-paced and dynamic environment with limited supervision.

Technical Support Officer

Working Schedule: Shift Hours (7am to 4.30pm / 2pm to 11pm)

Salary: up to SGD 2500 per month + AWS + VB

Responsibilities

• Coordinate with Maintenance Team and the staff to monitor performance of the kiosks
• Perform remote troubleshootingon the kiosks if required
• Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
• Assist in all systemwide software deployment activities to all kiosks
• Monitor performance of kiosks post software deployment for potential faults/issues.
• Generate backend reports of the kiosks for investigation purposes.
• Create Work Orders in System to record details of fault troubleshooting.
• Any ad-hoc additional duties as instructed if required.

Requirements:

• Minimum Nitec in Engineering or any other relevant field.
• Proficient in Microsoft Office (especially in Excel).

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Responsibilities:

• Spearhead outreach and partnership efforts by actively participating in the planning, execution, and monitoring of financial literacy programs and community-focused initiatives.
• Coordinate with diverse stakeholders, including local organizations, community groups, and financial institutions, to ensure project deliverables are met on time and within scope, fostering collaborative ties.
• Manage expenses, purchase orders/contracts, and gift premiums’ reports to ensure efficient use of resources and financial transparency.
• Consolidate reports, including tracking and monitoring volunteer team activities, internal outreach efforts, and other management reports to showcase the impact of financial literacy initiatives within the community.
• Conduct research on financial literacy outreach trends and advancements to provide insights that inform the development of impactful, community-oriented projects.
• Collaborate cross-functionally with finance, education, and social service teams to ensure successful, financially empowering project outcomes for the community.
• Provide general administrative support, including premium coordination, procurement, payment processing, and contract status updates to maintain efficient programme operations.
• Support staff engagement programmes, such as manager conferences, workshops, and team-building activities, to foster a culture of community-driven financial literacy initiatives.

Requirement:

• Bachelor’s degree in Business Administration, Banking or in any related majors
• At least 6 months to 1 year of experience in Project Management Office (PMO) or Business Support role.
• Proficient in Microsoft Office applications.
• Excellent stakeholder management skills.
• Good to have experience working in non-profit organisation (NGO).

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Location: Toa Payoh

Working hour: 5-day work week (4 weekdays + 1 weekend every week), 10am-7pm

Salary: $4,000 - $5,000

Duties

• Welcome customers by making their journey to ownership a delightful experience.
• Regularly update the internal system to ensure accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the delivery experience, as well as back-end processes and procedures.
• Demonstrate a mastery of all products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.

Requirements

• At least 5 years relevant experience in administrative and customer-facing role
• Comfortable working in a fast-paced environment
• Proven ability to work well with others in a team
• Self-starter who is goal-oriented and highly motivated
• Excellent communication skills and attention to detail
• Consistent record of customer service excellence
• Enthusiastic and passionate about the changes in the personal transportation industry
• Strong organization and time management skills
• Ability to work evenings, weekends, and holidays
• Ability to work across multiple systems
• Bachelor's degree or equivalent combination of education and experience
• Valid driver’s license, 2-year minimum driving record required with a clean driving histor

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Summary of Responsibilities

• Handle office and operation administration duties
• Ensure proper timely filing of all F&B and financial documents
• Perform daily store sales reconciliation
• Perform data entry for store sales
• Handle staff recruitments and interviews.
• Handle all MOM work pass related matters (permit applications, cancellations etc
• Register basic and refresher food course for all employees
• Maintain records on coaching and counselling, training, leave, work injuries etc
• Ensure that shifts and leaves are recorded accurately and timely.
• In-charge of collection of cash bags from stores and prepare checklist
• Comfortable in handling cash counting, sorting, and taking charge of cash floats.
• Assist to process monthly payroll.
• Handle and coordinate F&B promotions and events.
• Perform any other general admin duties as assigned.

Requirements

• Applicants must possess at least “O” Level or Diploma in any field.
• 1 year work experience in any industry.
• Team Player with strong ability to work independently
• Positive work and learning attitude
• Proficient in computer skills, especially Microsoft Word and Excel
• Bilingual in English and Mandarin.
• Singaporeans only.

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world through impactful innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are looking for a Marketing Support to help with various tasks within our marketing department.

(Full time temp role from immediate – 15 December 2024)

Key Responsibilities:

● Assist the team with website updates.

● Support the team on simple design changes such as resizing of images, banners.

● Support the team with other administrative tasks.

Qualifications:

● Open to students or recent graduates who are interested in the FinTech industry.

● Strong communication and organisational skills.

● Ability to multitask and prioritise effectively.

● Strong attention to detail.

● Marketing or communications major or related fields preferred, but we're open to considering anyone.

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

Job Description:

• Monitor and analyze user feedback on short video products, through deep understanding of product functionality label each feedback with speed and quality, annotate the feedback with the guideline provided.
• Collaborate with SME (Subject Matter Experts) to promptly report and resolve product bugs, ensuring high-quality user provided evidence and driving effective problem resolution with clear and effective communication with relevant teams.
• Identify user needs, provide optimization suggestions, and advocate for their implementation from the user's perspective.
• Enhance the richness and completeness of user feedback, offering valuable insights to improve the product and implement optimized features.
• Collaborate with cross-functional teams in optimizing workflows and tools, providing support for cross-departmental cooperation projects.

Minimum Qualifications:

• Bachelor's degree with at least 2 years of experience in the Internet industry, preferably in user or product operation or contact center environment.
• Able to manage speed and accuracy while adapting to a dynamic work environment.
• Passionate about social internet product-related work and demonstrates a keen interest in the field.
• Self-motivated with a positive attitude and a proactive approach to tasks.
• Flexible to work shifts.

About Grasshopper

Grasshopper is a prominent technology provider headquartered in Singapore. We uphold core values of honesty, integrity, and teamwork, guiding our future success. Our cutting-edge, in-house technology places us at the forefront of electronic trading advancements.

As a key member of the Production Support Team, you'll:

• Provide operational support for both the trading and tech teams
• Investigate infrastructure/application issues on a live production system
• Monitor applications and infrastructure alerts, reacting quickly
• Ability to troubleshoot and escalate application issues
• Build/deploy tools to improve our automation and monitor stack
• Take ownership and respond to open support tickets
• Prepare/update new or current technical documentation and troubleshooting guides
• Respond to queries and issues raised by users

We'd love for you to have:

• 1 to 3 years of strong experience with Linux (Bash)
• Python/Shell scripting
• Experience dealing with a global infrastructure setup with over 200 servers
• Experience developing automation scripts to improve procedures
• Self driven and motivated with a thirst for learning

It will be highly useful if you have prior experience in the following technologies:

• Knowledge of configuration management tools like Puppet/Ansible
• Familiar with monitoring tools like Nagios/Icinga
• Knowledge of database, influxDB, mysql
• Good knowledge of CentOS/RHEL/Fedora
• Good knowledge of Networking
• Good knowledge of CI tools like Jenkins, Gitlab CI, Terraform.
• Familiar with public cloud providers like Google cloud, AWS
• Familiar with confluence, JIRA
• Knowledge of exchange trading protocol ITCH/OUCH/FIX
• Good knowledge of exchange connectivity and onboarding process
• Hands-on experience on setting up workstation with multiple screens
• Active Directory knowledge would be a plus

What we offer:

• 21 days annual leave
• An opportunity to learn from experienced professionals, fostering mentorship opportunities and personal growth
• Comprehensive Insurance Package with extended coverage for dependents
• Well stocked pantry
• Annual Dental & Wellness budget
• Gym membership
• Employee bonus referrals

What you can expect working at Grasshopper:

At Grasshopper, you will be working in a diverse and dynamic environment. With more than 16 nationalities working in an open office, communication is essential to performance. We give employees a high level of autonomy and encourage them to get creative, take risks, make mistakes and learn from them. The sprint is on!

Grasshopper is an equal opportunity employee.

Key Responsibilities:

• Resolve application incidents and requests within agreed service level agreements (SLAs)
• Investigate and troubleshoot complex technical issues, identifying root causes and implementing fixes
• Collaborate with cross-functional teams to resolve issues, implement long-term solutions, and improve overall system reliability
• Document knowledge and solutions for future reference and share expertise with team members
• Provide 24/7 support, including on-call duties, to ensure minimal disruption to business operations

Technical Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of hands-on experience in:
• Java, J2EE/JEE, Oracle, SQL/PLSQL, Jasper report, APIs (RESTful and SOAP), and XML
• Linux, Windows, and Solaris operating systems
• Desirable skills:
• RHEL shell scripting and RedHat Ansible experience
• Knowledge of SpringBoot, SpringBatch, and AWS services (CloudWatch, S3, RDS, EKS, API GW, EC2)
• Familiarity with Financial Clearing and Payment Systems, ISO20022 standard

Ideal Candidate:

• Strong technical expertise and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work under pressure and meet SLAs
• Willingness to learn and adapt to new technologies and processes

• Monitor enterprise IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• At least 1 year of working experience in IT related functions.

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Role Overview:
A dedicated First Line Support Specialist to join our Fund Services team, focusing on the cloud based blockchain FundsDLT platform. This position is crucial in delivering exceptional support across APAC, ensuring adherence to the highest business standards. Overseeing platform monitoring, support operational tasks, and engage in testing activities.

Key Responsibilities:

Application Support

• Monitoring and Investigation: The role involves monitoring the FundsDLT platform and investigating issues, which are typical responsibilities of an application support specialist.
• Customer Service and Support: Providing customer services and support aligns with application support functions, focusing on resolving user issues and ensuring smooth platform operation.
• Testing Activities: Participation in testing activities to ensure the platform's functionality and reliability is a key aspect of application support.

Operational Support

• Operational Activities: Supporting operational activities, managing exceptions, and day-to-day operations are core operational support tasks.
• Platform Maintenance: Assisting in the design, implementation, and maintenance of the platform involves both application and operational support.
• Reporting and Training: Preparing reports and conducting training sessions for staff are operational support functions aimed at maintaining high service standards and operational efficiency.

Qualifications and Skills:

• Degree (Bachelor / Advanced degrees, eg. Masters +) in computer science, engineering or related disciplines
• Relevant experience in Singapore / Hong Kong at financial services / banks / FinTech / Financial Market Infrastructure Providers; preferably from a cloud environment
• Enthusiastic about technology with a work/academic foundation in latest solutions and tools:
  • Familiarity with DevOps tools and technologies such as Jenkins, Docker, and Kubernetes.
  • Proficiency in scripting languages like Python, Bash, or Ruby.
  • Knowledge of cloud platforms including Azure and Google Cloud.
  • Experience with Continuous Integration and Continuous Deployment processes.
  • Understanding of infrastructure as code tools like Terraform.
  • Proficiency with version control systems such as Gitlab.
  • Experience with system monitoring tools.
  • Knowledge of networking protocols and principles.
  • Competence in database management and SQL, Elasticsearch.
  • Understanding of Kubernetes architecture and its core components.
• Strong problem-solving abilities and a collaborative mindset.
• Capable of managing complex processes: understanding, documenting, resolving, and improving.
• Analytical and logical thinking with a good sense of judgment and curiosity.
• Team player who can work independently on complex projects.
• Will thrive working in an international and diverse team environment; Strong communication skills and independent working attitude

If you are interested in the above job, please send you updated CV to Shannagh Wu at [email protected]


Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts,to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.

Shift:

• Must be available to work in shifts, including night shifts, and provide 24/7 support as required.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

About the job

We’re looking for a Senior Solutions Advisor to provide advisory on all the aspects of the solution the delivery life cycle.

You will:

• Be part of the Global Risk & Finance Advisory - Insurance Initiative team , ensure successful delivery and implementation of insurance risk solutions, and provide domain expertise to customers in the following topics: IFRS 17 / LDTI / Actuarial Transformation topic and related solutions / Solvency II.
• Be a subject-matter expert to provide coaching and guidance to customers and peers on best practice on SAS offerings.
• Provide strategic impact on go-to-market plans for insurance industry.
• Build credibility and trusted advisor relationship with customers.
• Assist to manage relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements.

JOBSCOPE

Purchasing related

1. Keep track of raw material purchase at different stages

2. Any other follow up jobs which the management assign.

3. Need to communicate with suppliers and factory on the above follow ups.

4. Check documents from the factory on certification

Sales related

1. Coordinate with the factory in sending manufacturing instructions

2. Keep track of the factory’s shipment schedule to customers

3. Any other follow up jobs which the management assign

Responsibilities:

• Develop tools to improve data flows between internal/external systems and the data lake/warehouse.
• Work with stakeholders to understand needs for data structure, availability, scalability, and accessibility.
• Build robust and reproducible data ingest pipelines to collect, clean, harmonize, merge, and consolidate data sources.
• Understanding existing data applications and infrastructure architecture
• Build and support new data feeds for various Data Management layers and Data Lakes
• Support migration of existing data transformation jobs in Oracle, and MS-SQL to Snowflake.
• Lead the migration of the existing data transformation jobs in Oracle, Hive, Impala into Spark, Python on Glue etc.
• Develop and maintain datasets and improve data quality and efficiency.
• Lead Business requirements and deliver accordingly.
• Collaborate with Data Scientists, Architect and Team on several Data Analytics projects.
• Collaborate with DevOps Engineer to improve system deployment and monitoring
• process.

Required Qualifications:

• Bachelor’s Degree in Computer Science or in related majors.
• At least 5+ years of experience in data warehousing using RDBMS and Non-RDBMS databases
• At least 3+ years of experience in handling support & production issues.
• Professional experience working in an agile, dynamic and customer facing environment.
• Must understand distributed systems and cloud technologies (AWS).
• Good to have experience with large scale datasets, data lake and data warehouse technologies such as AWS Redshift, Google BigQuery, Snowflake etc.
• Must have experience in ETL (AWS Glue), Amazon S3, Amazon RDS, Amazon Kinesis, Amazon Lambda, Apache Airflows, Amazon Step Functions.
• Experience with full SDLC lifecycle and Lean or Agile development methodologies.
• Knowledge of CI/CD and GIT Deployments.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• Perm
• Must have at least 3 years of experience in application system support and able to develop and fix bugs in .NET, C#, Vue,js programming language
• Strong communication, root cause analysis and troubleshooting skills

Provide comprehensive support across all levels of application-related issues, manage change requests, and coordinate projects. You will work closely with business users to analyze and resolve application errors, ensure timely resolution of issues, and contribute to continuous improvement efforts.

Job Description

• Application Support: Provide all levels of application support, including handling change requests and project coordination.
• Issue Resolution: Analyze and troubleshoot application errors reported by business users, identifying root causes and proposing solutions to the Support Lead.
• Bug Fixing and Testing: Perform system bug fixing and testing under the supervision of the System Analyst, ensuring issues are resolved effectively.
• Case Follow-up: Follow up on unresolved cases with end users or escalate to the next level, ensuring timely and satisfactory resolution.
• Reporting Issues: Report significant and recurring issues to the Support Lead, contributing to future solutions and improvements.
• Knowledge Base Development: Collect feedback to identify patterns and recurring issues, aiding in the development of a knowledge base for common problems and solutions.
• User Assistance: Provide FAQs and other resources to end users to facilitate self-service troubleshooting.
• Critical Support: Be available to provide support for critical issues and during project implementations, including after-hours support if necessary.
• Documentation: Maintain accurate and detailed reports and documentation of support activities and resolutions.
  

Requirements

• Diploma or higher in Information Management / Technology
• Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
• Exceptional ability to identify application errors and root cause.
• Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
• Strong communicator and written skills.
• Good working attitude.
  Triton AI Pte Ltd
  Registration Number: R1980724
  EA: 21C0661

Role Summary

Your role is to support & manage in-house technology; learning & courseware systems/technologies, mission critical applications including related Learning and Development Management System (LMS).

IN-HOUSE TECHNOLOGY

· Plan, manage & maintain sustainable IT infrastructure, cloud & network systems

· Manage & liaise closely with vendors and service providers to effectively manage the such infrastructure, cloud & network systems, ensuring compliance with Service Level Agreements (SLAs) and validation of Statement Of Work (SOW)

· Plan, develop & ensure execution of IT security policies & procedures to prevent unauthorized access, risk and malicious attack

· Implement and maintain security measures including password & access controls, encryption, and vulnerability management for office & cloud environments

· Manage local network and plan downtime including version updates, testing and recovery

· Knowledge of cloud architecture

· Ensure all systems change requests are in compliance with IT policies.

· Document and maintain a comprehensive up to date IT Asset register and documentation.

· Ensure systems and data security to meet strict IT audit requirements.

· Manage company data backup, restore, and monitor backup jobs to ensure that all company backup jobs are completed and kept online and off site according to policy.

· Continue to track relevant emerging technologies, trends, and best practices

related to the company’s business, and propose and implement improvements accordingly.

· Provide technical guidance and support users members on infrastructure-related matters.

LEARNING & COURSEWARE SYSTEMS/TECHNOLOGIES

· Provide consultation and assistance on issues relating to training structures, deployment/registration of self-serve and in-person training for internal and external resources.

· Consult with instructional designers and trainers about course content and how they behave and access the LMS.

· Provide top-level escalation support (in person, by phone, and web-based remote support) for the LMS.

· Create, update, prioritize and track system issues using the established support ticket system.

· Assist in writing and developing procedures, documentation and communications required and ensure they are closely aligned with procedures for service delivery.

· Interface with external instructional technology and LMS vendors and agencies as they relate to sustaining and continually improving LMS capabilities for Instructional Designers, Trainers and information management needs.

· Continually research emerging technologies and assesses their usefulness in managing our quality standards for our user interface and information management needs.

· Perform all high-level system and user administration tasks on the LMS.

· Work directly with trainers, instructional designers and management to facilitate adoption of instructional technologies via the LMS and to provide assistance for problem resolution, testing and optimization.

· Extensive knowledge about SCORM and API requirements as related to LMS content management and accessibility of courses, publishing to production.

MISSION CRITICAL APPLICATIONS

· Systems owner & technical lead in maintaining environment & monitoring application systems

· Provide technical advice including architecture & systems requirements, as needed, in designing, maintaining & upgrading of application systems

Requirements

A Diploma Holder, with at least 5 years of working experience is preferred. Fresh Graduates are also welcome to apply.

Knowledge/Skills

• IT Skills – MS Office Suite of Applications
• Training administration experience is an advantage
• Project management experience, an advantage
• Understanding of Cloud, SCORM and API requirements as related to LMS

Attributes

• Hands-on and be able to multi-task
• Good interpersonal skills
• Team player, attention to detail interpersonal skills
• Good written and spoken communication skills
• Organized, ability to prioritize and have a sense of urgency
• Disciplined, self-motivated,
• Ability to work accurately to meet deadlines
• Ability to work in a flexible way that allows for changes in assignments and priorities
• Good organizational, time management and problem-solving skills

Job Descriptions:

· Update electronic client records and databases.

· Safeguard confidential digital information.

· Provide recommendations and feedback monthly.

· Implement office automation processes.

· Coordinate office activities and operations to ensure efficiency and compliance with company policies.

· Provide administrative support for in-house training.

· Manage digital marketing efforts and social media.

· Oversee and maintain the company’s website.

· Assist the IT manager in compiling technical support for servers, workstations, and networks.

· Handle the installation and updating of software.

· Assist in compiling technical documentation, guidelines, and procedures.

· Assist in the procurement of IT equipment.

· Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Requirements:

· Minimum Diploma in Computer Science, Information Technology, or equivalent.

· At least 2 year of relevant work experience.

· Good knowledge of IT processes and MS Office.

· Knowledge in email setup, settings, and server management.

· Possess good initiative, resourcefulness, and meticulousness.

· Independent team player with strong analytical and management skills.