Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require L3 support
• Work with the Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery or appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritise and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require L2 or Service Delivery Manager's support
• Work with Level 1 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, , Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Description

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

Roles and Responsibilites

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure the success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation and removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work through our Ticketing System
• Make sure that Client Documentation is well-maintained
• Split tickets that have several issues into their ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resources to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Service Delivery Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate, and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Service Delivery Manager or the appointed Service Coordinator
• Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
• Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively

Qualifications and Education Requirements

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

If you enjoy travelling, why not consider making a career out of it? People who working in the tourism industry are passionate about travelling, and are committed to help other travelers make the best out of their holiday.

A career in the travel agent industry is both highly rewarding and fulfilling, and the experience you can gain is something that you will not find anywhere else.

Travel Advisor

Job Description

• Create excellent memories for people by matching or suggest suitable travel options that best suite their needs and desires with holiday destination.
• Respond to email enquiries and perform sales transaction.
• Research fare and schedule information. Book accommodation and travel arrangements using industry-specific computer system.
• Describe trips to customers and give details on any documents required.
• Make alternative arrangements if changes arise before or during the trip.
• Follow up on Internet leads and convert these leads into actual sales.
• Work towards achieving both individual and team KPIs and goals

Job Requirements

• Enjoy interacting with people, outgoing, friendly and energetic personality with excellent customer service skills.
• Good selling, communication and listening skills.
• Have the ability to create a rapport with people of different ages and different cultures.
• Strong interest in countries histories, geographies, general customs and cultures.
• Willing to work on weekend and public holidays
• Those with a working knowledge of Tour & Travel Industry will have an advantage

Remuneration & benefits will commensurate with qualifications & experiences.

Apply now with detailed resume, including present & expected salaries to:

THE HUMAN RESOURCE DEPARTMENT

150 South Bridge Road, #07-01 Fook Hai Building

Singapore 058 727

Email: [email protected]

Alternately, please click APPLY NOW to submit your application. We regret that only shortlisted candidates will be notified.

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities:

• Develop knowledge on the suite of financial solutions to advise clients and prospects.
• Work directly with clients and prospects to achieve their financial goals.
• Prepare and submit recommendations to implement a plan for the client.
• Regular ongoing contact with the client to revise financial plans based on the review and modification of needs or changes in the market and industry.
• Develop and maintain long-term relationships with clients.
• Maintain the highest level of professionalism when interacting with clients and prospects.

Who we are looking for:

• Self-driven individual who has a passion to excel
• Good command of written and spoken English. Bilingual abilities are a plus.
• Desire to serve the local and offshore market.
• Good connections within South-east Asia a plus.
• Strong interpersonal skills with a passion for empowering others financially.

Job Purpose:

The Admin Support Executive is responsible for coordinating, processing, and administering training grants and subsidies to support the development and upskilling of adult leaders. They ensure compliance with grant guidelines and provide administrative support in a timely manner.

Key Responsibilities:

1. Grant Management:

· Identify and understand various government grants and subsidies available for upskilling of adult learners (Skillsfuture).

· Manage the application and submission process for training grants.

· Ensure compliance with grant requirements and guidelines.

· Keep updated with changes in grant policies and regulations.

2. Documentation and Reporting:

· Maintain accurate records of grant applications, approvals, and disbursements.

· Prepare and submit grant-related reports to relevant authorities.

· Ensure all necessary documentation is complete and submitted on time.

3. Communication and Liaison:

· Act as a liaison between the organization and grant-awarding agencies.

· Communicate grant requirements and eligibility criteria to relevant stakeholders within the organization.

· Respond to inquiries related to grants and subsidies.

4. Process Management:

· Develop and implement efficient processes for grant administration.

· Collaborate with internal teams to ensure training programs align with grant guidelines.

· Monitor the progress of training initiatives supported by grants.

5. Admin and Operations:

· Provide administrative support within the Training Centre

· Supports and contributes to the company's continuous improvement and training program

Job Requirements

· Possess a Diploma or Degree in any discipline

· Must possess a keen eye for detail, ensuring accuracy in all numerical data

· Ability to identify discrepancies and inconsistencies in documents being submitted

· Strong organizational skills to manage and maintain detailed records.

· Excellent problem-solving skills to address numerical errors and anomalies.

· Good analytical, planning and organizational skills and ability to work independently.

· Candidates with experience in accounting/finance will have an added advantage.

· Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet.

Job Descriptions

• Manage and regularly interacting with internal and external clients with through telephone calls, email communications, or face-to-face meetings;
• Manage calendars, meetings and appointments;
• Generate and prepare all correspondences, confidential documents and reports;
• Provide executive support to lawyers and senior conveyancing executives in all aspects of their works; and
• Other administrative tasks including but not limited to eLodgement, safekeeping, scanning, filing, etc.

Job Requirements

• Able to work independently;
• Conscientious worker with an eye for detail;
• Effective communication skills;
• Ability to maintain confidentiality;
• Applicants with no relevant or partial experience but are open to learning new skills and taking on challenges are invited to apply; and
• On the job training will be provided.

If you think you meet the above criteria and you are willing to rise to the challenge, please submit details of your educational background, career experience and also your personal aspirations to [email protected].

By doing so, you agree to CNPLaw collecting and using your personal data in accordance with its privacy policy, which can be accessed at https://www.cnplaw.com/privacypolicy.

Support the customers to install, diagnose and resolve Hardware, Software, Application issues on desktop PC/notebook and related peripherals.

Primary Responsibilities

• To assist in installation of hardware and software
• To ensure that hardware and software are maintained according to standards by performing upgrades, new installations and carry out routine updating procedures

Job Knowledge/Skills

• Diploma in Information Technology or Computer science or any computer related subject.
• Good knowledge in PC hardware, LAN and Windows OS
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and Interpersonal Skills
• Able to communicate effectively in English
• Well organized, proactive and self-directed
• Able to perform with minimal supervision and a team player
• Shift duty and weekend support are required when needed
• Candidateswith troubleshooting knowledge are welcome to apply
• Security Clearance is required

Additional Information

• Location: 50% at Jurong Island
• Once per week, morning shift duty ( 6 am to 2 pm).
• Weekend support for system upgrade / cutover is about once every 2 months.

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Role: Production Support Analyst

Job Requisition Number: JR26865

Job Level: 3 - 5 years of relevant experience (L2)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

l Responsible for availability, incident, problem and capacity management for the applications in scope

l Response and resolve incidents, problem and user queries through proper analysis

l Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

l Execute continuous service improvement plan, process improvement

l Ensures essential process / procedures are followed and contribute to defining standards.

l Communicate complex technical issues to business users in a language they understand

l Contribute in effective knowledge management best practices within team and organization

l Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements

Must have :-

l Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.

l Strong team player. Flexible and being able to manage time effectively.

l Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

l Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

l Solid understanding of ITIL methodology

Essential Technical Skill :-

l 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct

l 2+ years’ experience supporting native iOS / Android applications in large Production environments

l Support maintenance of OpenShift, container native applications and microservice design patterns

l Two years of experience managing or supporting OpenShift or Kubernetes infrastructures

l Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.

l Ability to manage the container platform ecosystem

l Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.

l Integrate multi-functional applications into container-based support services

l Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle

l Troubleshoot software code issues and report findings

l Review and provide feedback on project technical documentation

l Assist in the troubleshooting of incidents, timely follow up with development team for fixes

l Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy,Confluence, JIRA)

l Hands-On experience in writing / debugging scripts, code, database queries

l Software Engineering & Change Management

l Solid understanding of resiliency and redundancy designs

l Interfaces and Messaging systems

Personal Skill :-

l Ability to work in a team environment

l Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

l Excellent communication and interpersonal skills with the ability to communicate well at all levels

l Strong problem solving skills while being process orientated

l Self-motivating and delivery focused individual

l Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

l Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description

• Industry Type: Ship
• Mon to Fri , 9:00a.m. - 5:30p.m.
• Permanent Role & comprehensive benefits
• Working Location: Bukit Batok

Responsibilities

· Responsible for managing the incoming and outgoing orders

· Handle Import/Export permit declarations, custom clearance

· Attend to customer enquiries and follow up enquiry

· Follow up shipment movement with overseas agents and update customers closely

· Prepare full set of shipping documents

· Arrange and coordinate import/export shipments

· Coordinate sea/ air freight shipments and transport arrangement

· Liaise with air/sea freight forwarding, shipping lines, transporters to ensure timely delivery of shipment

· Process shipping operation and courier service

· Handling of all billing and invoices

· Ad-hoc duties as and when required

Requirements:

• Candidate must possess at least Diploma in any field.
• At least 1 Years in relevant experience
• Good team player with the ability to work independently
• Knowledge in Microsoft applications (Word, Excel and powerpoint)
• Preferably Junior Executive specialized in Customer Service or equivalent.

1.Have rich experience in the field of partial discharge diagnosis, proficient in various diagnostic techniques, types of partial discharge, and PD localization skills on electrical assets like Switchgear, Transformers, Power Cables, and GIS.

2. To review partial discharge diagnosis report and provide professional maintenance advice on power and electrical asset.

3. Able to install and maintain online Partial Discharge monitoring system.

4. To provide partial discharge training for customer （on-site/web training）

5. Able to work independently and to travel around the different countries (if needed) to perform services.

6. Technical support (pre & post-sales). Answering technical questions, demonstrating, and responding to the biddings on the technical portion, eg: prepare and provide bidding document to clients.

7. Review and revise product manuals, database, product Catalogue, Brochure, newsletter etc.

Responsibilities:

• Handle customer sales inquiries, generate quotations, and manage customer communication.
• Process orders, coordinate shipments with the Factory and customers, and track order fulfillment.
• Issue daily purchase orders, sales orders, and invoices through our ERP system.
• Prepare tax invoices, shipping documents, and packaging lists for customer shipments.
• Monitor and follow up on outstanding payments and customer orders.
• Assist with administrative tasks and support finance-related matters in the office.

Requirements:

• Must possess at least Diploma/Degree in electrical/mechanical engineering, any related field.
• With well electrical motors knowledge
• At least 5 years of working experience in the related field is required for this position.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Responsibilities:

Primary Responsibilities:

• Create sales quotations and proposals, negotiate, and follow up for wins.
• Manage business quotations and track them in a quotes register.
• Generate and qualify sales leads, handing them over to the Business Development team.
• Liaise with ocean carriers and airlines for competitive buying costs, supporting product procurement.
• Reconnect with inactive customers and collaborate with salespersons to regain support.
• Coordinate with product teams for the best market rates.
• Advocate for process compliance, including CRM Data Quality.
• Analyze and report on weekly/monthly sales data.
• Be a super-user for BD-related systems.

Secondary Responsibilities:

• Collaborate on sales initiatives with leadership and stakeholders.
• Train new BD personnel in Sales and CRM processes.
• Support Sales Team in tenders/RFQs/bids.
• Manage relationships with internal stakeholders.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Responsibilities:

• Provides excellent and consistent customer service.
• Ability to take orders, serve and engage with customers about the venue’s brand and menu offerings.
• Being attentive to customers’ needs at all times and ensure that they feel cared for.
• Communicates customer requests and orders to the kitchen team in a prompt and considered manner.
• Ensure that all bills are checked, accurately punched in and payments are collected.
• Maintaining and ensuring that service, retail & restrooms areas are clean and tidy at all times.
• Good knowledge of our offerings with the ability to make considered suggestions to customers.
• Preparation of selected food, alcoholic & non-alcoholic beverages according to brand’s quality and standards as assigned.
• Adhere to all food, health & safety regulations and procedures at all times.
• Supports management on pre-approved duties assigned when necessary.

Job Description

You will be responsible for the day-to-day IT Infrastructure Operations.

You will be required to provide support to the team and ensure that the IT infrastructure is running smoothly.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

• Provide technical support for IT infrastructure operations.

• Ensure that the IT infrastructure is running smoothly.

• Collaborate with the team to ensure that the project is completed successfully.

• Troubleshoot and resolve any issues that arise during the project.

• Ensure that all work is completed within the project timeline.

Mandatory skills

1. AWS Certified - minimum Developer Associate or 2 yrs of AWS working experience.

2. Terraform working experience - 1 - 2 years 3. Javascript (NodeJs or ReactJS), Python 1 - 2 years

Good to have.

DevOps fundamentals - Source Code Management, Scripting, CI/CD 2. GCC 2.0 experience (optional)

Our team is in the Education-Technology industry, focusing primarily on the B2B Adult Education market. We are developing a Learning Platform as a Service for both Adult Trainers and Learners. By integrating Learning Theory, Deep Tech, and Data Security, we will personalize the approach to training to optimize the efficiency and productivity of one's learning journey. We are searching for a support engineer to provide enterprise-level assistance to our customers. We welcome individuals who are proactive and want to further develop their skills in technical support and product development.

Job Description

• Setup production system for customers
• Providing pre-sales assistance, such as site surveys, client meetings, technical presentations, and system demonstrations.
• Verify the accuracy of system configurations and conduct UAT
• Conduct technical training sessions for the sales and customers
• Prepare materials for customer training and deliver professional training sessions.
• Assist project managers and engineers with technical support after sales.
• Respond promptly and efficiently to all service requests in accordance with company standards and policies.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain customers’ system
• Get feedback from, and build solutions for users and customers

Job Requirements:

• 3+ years of experience in software support environment.
• A good verbal and written communication skill is a must
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Working knowledge of HTML,CSS,Javascript,php,SQL and cloud computing
• Familiarity with LMS system is a plus.

Qualification

• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or relevant quantitative field is preferred
• Preferably, you have worked in a startup environment with large enterprise experience.

Working Arrangement

• This position is a 50% work-from-home arrangement until further notice. The candidate is required to have a good working laptop/desktop together with a working webcam and microphone for virtual meetings.

Straits Interactive delivers sustainable data governance solutions that help organisations create trust in today’s data-driven world. As trusted advisors to SMEs, MNCs and data protection authorities in the region, we provide comprehensive competency, consulting and capability roadmaps in data protection and governance. We enable these competencies by partnering top universities in the region and international certification bodies to provide advanced diplomas, degrees, and certification courses.

We are seeking an experienced IT Operations & App Support Specialist to join our team. In this role, you will be responsible for assisting in the testing of websites, new products, and apps, including quality assurance of these products, as well as managing and troubleshooting software bugs. You will work closely with the Business Tech solutions team and the IT department to ensure that our products are of the highest quality and meet our customers' needs.

KEY RESPONSIBILITIES:

• Test websites, new products, and apps to ensure that they are of high quality and meet our customers' needs.
• Test ecommerce website and app functionality, identify issues, and ensure the site meets our customers' needs.
• Collaborate with the Business Tech solutions team to identify, troubleshoot, and resolve software bugs.
• Assist in the development and execution of testing plans and scripts.
• Provide end-user support for our products and services, including troubleshooting technical issues and answering questions.
• Prepare reports detailing software bugs, testing results, and other relevant information to communicate findings to the team.
• Ensure that our products are compliant with industry standards and regulations.
• Stay up-to-date with the latest trends and technologies in software development and testing.

KEY REQUIREMENTS:

• Dip or Bachelor's degree in computer science, software engineering, or a related field preferred.
• 2+ years of experience in IT operations or app support.
• Experience with software testing and quality assurance.
• Experience with UI/UX design and testing.
• Proficiency in software testing tools and technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.

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Job Title: IDM L3 Support Analyst

Role: Production Support Analyst

Job Requisition Number: JR27924

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Key Skills: JAVA, Python, OIM ,Linux scripting

Key Responsibilities

l Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardized format.

l Developing custom BI reports

l Create and generate Linux scripts based on the client requirements

l Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

l Expected to drive improvements through influence and strong relationships with managers in other teams.

l Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

l Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

l Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

l Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

l Developing customer-facing support documentation, when appropriate, to summarize common support issues.

l Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Key Requirements

l 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.

l Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

l Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

l Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

l Excellent troubleshooting skills

l Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

l Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

l Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

l Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

l Demonstrable collaboration and teamwork skills

l Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Onsite Support Engineer

Requirements:

• Degree/Diploma in IT or Equivalent
• Min 2-3 years of hands-on support for IT Services
• Expert knowledge in Microsoft products (Office 365)
• Experience in creating, understanding, and following technical documentation, routines and processes
• Handle incidents and requests defined as per defined in processes and SLA
• Support & assist with setting up remote collaboration tools/systems
• Excellent communication and interpersonal skills

Interested Applicants please forward your updated profile to [email protected]