NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.
• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.
• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.
• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.
• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).
• Respond to all technical emergencies raised by NSS Service Desk.
• Provide face to face IT support by appointment at One Stop Tech Lounge.
• Facilitate processing and tracking of other administrative activities.
• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.
• Maintain technical documentation related to configuration of IT/AV equipment and components.
• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience
• Proficient in problem diagnostics and resolution, with the ability to work autonomously
• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications
• Working knowledge on other IT domains, including software, hardware, servers and network operations
• Working knowledge in handling/operations on audio/video equipment and its infrastructure
• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

Calling all university students and fresh grads in Singapore looking to kickstart a career in financial advisory or simply looking for a flexible yet meaningful role during your studies!

Responsibilities

• Client Relationship Management: Connect with people from all walks of life and build strong relationships with clients by understanding and assessing their financial aspirations and challenges.
• Financial Analysis: Analyze clients' financial situations, prepare and interpret financial summaries, investment reports, and income projections.
• Financial Planning: Develop personalised financial plans to suit each client's needs, goals, risk tolerance, and timeline.

What you can expect

• Training and mentorship: Obtain key skills and knowledge to become a CMFAS-certified financial advisor through structured courses and guidance from a team of dedicated consultants.
• Attractive rewards and incentives: Earn uncapped income through a multilayered incentive system, including commissions, performance incentives, annual bonuses, and exclusive incentive trips.
• Flexible working hours: Ideal for university students balancing studies and work.

Requirements

• At least 21 years old
• Minimum GCE 'A' Level certification or a diploma in any field
• Result-oriented and highly-motivated
• Approachable and strong interpersonal skills is a plus

Apply now!

Job Description:

• To receive and make inbound & outbound calls from/ to customers.
• To handle all calls in a professional and courteous manner.
• To attend to customers' complaints and escalate complaints to supervisor, if necessary.
• To undertake adhoc tasks as and when assigned.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

Job Description

• Industry/ Organization Type: Manufacturing - Aerospace
• Position Title: Admin Executive (Sales Support)/ Admin Executive (Customer Service)
• Working Location: Loyang Way (Transport provided from Tampines MRT)
• Working Hours: 5 days (Monday to Friday, 8 AM to 5.15 PM)
• Salary Package: Basic Salary + Bonus (1.75 months)
• Duration: Permanent

Key Responsibilities

• Manage sales enquiries and prepare quotations for customers.
• Follow up on quotations for customers.
• Process Pick List.
• Provide general administrative and operational support to Sales team.
• Any other duties as and when assigned.

APPLY NOW!!!

• Min GCE 'O' level.
• Computer literate.
• Candidates without relevant experience are welcome to apply. Training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #62241 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Provide IT technical support and troubleshooting of hardware, software, and networking issues for various users.
• To keep the software up to-date and responsive to the changing needs of each department.
• Establish, implement, and review IT policies, IT asset (hard and software) lifecycle policies, and standard and processes relating to the use, preservation and recovery of information assets to ensure proper usage, compliance and security
• Coordinate with vendors for provision of end-user support and escalate to vendor for desktop/laptop hardware repairs or software troubleshooting
• Develop and maintain installation and configuration procedures and system standards
• Set up AV/video conferencing prior to general meetings
• Perform inventory management and health check of software licenses, hardware, and other IT peripherals
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
• Design and conduct IT user training on systems under the IT Department's purview
• To ensure that all computer systems provide uninterrupted service especially to Operations user through timely IT support.
• To ensure that back-up data stored in an off-site location is regularly updated.

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

Core Key Responsibilities

•Investigate production issues, respond based on production defect severity SLAs

•Manage and respond to users on timely manner.

•Log incident ticket for production issues and user queries

•Follow up on defect and incident closure and meet incident closure KPI

•Make sure system availability as per respective agreed SLA

•Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

•Provide support for annual Disaster Recovery (DR) exercise for supported applications

•Provide support to System Engineers on server level patches / upgrade as and when applicable

•Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

•Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

•Ensure application incident & task documentation is properly updated for each production release

•Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

•Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

•Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

•Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

•Prior hands-on production support experience of OPEN Systems/AS4000

•Good support knowledge in either one of the retail or wholesale payment or customer information systems

•Willing to work in onsite shift-support model [24*7]

•Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

•Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

•Strong written, oral communication skills and able to manage user

•Ability to easily adopt to any technology / environment

•2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

•Be able to work in fast paced and high-pressure working environment

•Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Mon to Fri office hours

hybird work arrangement, 3 day office, 2 days WFH. 3k, max 3.2k + 1 month completion bonus

1) After-Sales Services

• · Correspond with clients by phone, email or facsimile for projects and other related matters.
• · Key contact window for client’s procurement group for spare parts and supervisor requirement.
• · Work as an overall account manager for the assigned client/s.
• · Review commercial contract terms & conditions
• · Prepare quotes and PO, both technical and commercial.
• · Responsible for following the rules assigned for determining margin and other considerations.
• · Be proactive in liaising with customers/vendors, procurement and engineering department to prepare quotations, etc. for after-sales services.
• · Arrange & attend meetings with in-house engineers, sales persons, etc.
• · Coordinating with client & accounts team for timely preparing and processing of invoices. Responsible for tacking invoices and timely payments.
• · Timely reporting of business activities and sales forecast to business group.

2) Data Management

• · Record keeping of all the technical communication, history of equipment, Changes & upgrades
• · Enter data and maintain project records and files
• (Mainly in electronic copy, including hard copy)

3) Administrative Support

• · Support group leaders for carrying out administrative jobs, such as record keeping, taking notes and providing MOM, arranging for travels etc.

Min Diploma and above

No experience needed as training will be provided.

Interested candidates, please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Address: Tuas West (P/U from Jurong East MRT & Choa Chu Kang MRT at 7am)

Working hours: 8:00am to 5:15pm (Mondays to Fridays)

Job Responsibilities

• Acquiring and developing product, Company and industry knowledge by self-tuition, and attending training courses that are identified.
• Assisting in developing sales opportunities and maintaining a high Company profile.
• Processing and managing sales orders.
• Generate sales order schedules from templates when required by customer.
• Maintaining regular and frequent contact with customers by Outside Sales.
• Promoting and providing continuous and effective after-sales support.
• Liaising with other departments with regard to pertinent day to day operations and orders in hand.
• This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders, shipping instructions, and invoicing.
• Generating request documentation for procedures and service manuals, and liaising with service department and customers to ensure correct and timely availability of manuals / procedures.
• Sourcing drawings, technical information, and data as required.
• Liaising with Aftermarket on customer requirements for customer property or rental tools.
• Participating in production meetings sales order review meetings.

Job Requirements

• Diploma in Business or Technical discipline
• Intermediate knowledge in reading and interpretation of drawings (technical and mechanical)
• Intermediate knowledge of offshore operation.
• General understanding of Core products including Subsea Wellhead Systems, Conductor and Casing Connectors Joints, Mudline Equipment and Rental Tooling.
• 3-5 years experience in the Manufacturing sector

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599

Responsibilities

• Assist team in IT planning and procurement
• Coordinate with equipment vendors and 3rd part suppliers
• Provide users with hardware/software support including network, Server and PC troubleshooting.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The
• infrastructure covers office equipment like personal computers, network, servers, printers.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Manages IT infrastructure related projects and services.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, network and voice services
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Other responsibilities / special projects will be assigned as required

Requirements

• Minimum Qualifications Higher Nitec in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 1 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools
• Excellent troubleshooting, problem-solving and analytical skills.
• Good communication skills
• Teamworking skills
• Willing to learn attitude
• 1 year contract (convertible to perm)

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace

The Opportunity

• Opportunity to work with an Established Hospital! Providing user support on new clinical systems for the medical staff, training will be provided
• 5 days office hour (On call support duty and shift hours support base on rostering)
• No experience is welcome to apply, strong passion in healthcare industry

Job Description:

• Provide clinical support for clinical systems
• Provide both on-site and off-site clinical support to the end-users
• Assist users through the problem-solving process
• Participate in testing clinical systems for implementation
• Gather feedbacks to improve the clinical systems
• Conduct and facilitate users training session
• Provide 24 x 7 on-call application support to users (Only during system implementation stage)

The Talent:

• Nitec or Diploma in a healthcare discipline (nursing, allied health, medicine)
• Min 1-year continuous clinical experience in any healthcare organization
• Customer service experience will be added advantage
• Candidate with prior experience in healthcare or hospital environment is a plus!

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Administrative & Operations Assistant | Import and Export Shipping | Logistic Support | Orchard

• Salary: $2000 - $2600
• Working Location: Ngee Ann City Tower, Orchard
• Working Hour: Monday - Friday (8.30am - 5.30pm)

Job Description:
General administrative duties

• General upkeep of the office.
• Requisition of office equipment and supplies.Manage and order office stationaries & pantry supplies.
  Liaise with suppliers on printing of name cards and letterheads, office equipment, office broadband, etc.
  
• Data-entry, general filing, scanning & photocopying.
• Run errands - banks, etc.
• Perform ad-hoc duties as and when required.

Operations duties

• Preparations of Import and Export shipping documents
• Coordinating between suppliers, vendors and customers.

Job Requirements:

• At least 1 year of relevant experience

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

KEY RESPONSIBILITIES

· Provide second-level technical support for datacenter and building networks, including WAN and LAN environments.

· Manage and maintain firewall systems, ensuring security policies and configurations are up to date.

· Troubleshoot and resolve issues related to various network devices, such as routers, switches, and load balancers.

· Collaborate with cross-functional teams to implement network changes and upgrades.

· Monitor network performance and security, identifying and addressing potential vulnerabilities and risks.

· Participate in the design and implementation of network solutions, ensuring scalability and reliability.

· Document network configurations, changes, and incidents according to standard procedures.

· Contribute to the continuous improvement of network support processes and best practices.

WHAT WE ARE LOOKING FOR:

· Proven experience in a network support role, with a strong focus on datacenter and building networks.

· In-depth knowledge of firewall management and experience with firewall technologies, including Checkpoint and Palo Alto.

· Proficiency in supporting a variety of network devices, including Cisco routers and switches.

· Familiarity with WAN and LAN technologies, including routing protocols and network segmentation.

· Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex network issues.

· Relevant certifications in network technologies, such as CCNA, CCNP, Check Point Certified Systems Administrator (CCSA), and Palo Alto Networks Certified Network Security Engineer (PCNSE), are advantageous.

EA License No. - 14C6941

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Embark on a Career That Impacts Lives

Are you a university student in Singapore looking to jumpstart your career path, or seeking a dynamic role in a fast-growing industry? The role as a Financial Advisor offers the perfect blend of flexibility, entrepreneurial spirit, and unlimited earning potential. Join us and explore a fulfilling career in financial consultancy.

Key Responsibilities:

· Financial Strategy Development: Assess clients’ financial situations to devise strategies that meet their financial goals.

· Insurance and Financial Advice: Provide guidance on insurance and financial planning in areas like retirement, education, and investments using our comprehensive product suite.

· Client Relationship Management: Regularly review and follow up with clients to adapt their financial plans to life changes.

· Financial Analysis: Prepare and interpret financial summaries, investment reports, and income projections for clients.

· Client Network Building: Establish and maintain strong relationships with a growing client base.

Benefits & Rewards:

1. Tailored Training: Gain essential certifications and skills through structured courses, with ongoing support from dedicated managers.

2. Funding Programme: Benefit from our corporate financing scheme, supporting you in the first 24 months of your career.

3. Attractive Rewards: Experience our 'work hard, play hard' ethos, with incentives for top performers.

4. Flexible Income Structure: Earn uncapped income through a multilayered incentive system, including commissions, performance incentives, annual bonuses, and exclusive incentive trips.

Qualifications:

· Obtained a poly diploma, JC cert or degree in any field.

· Driven by results and motivated by performance-based rewards.

· Strong interpersonal skills with a passion for empowering others financially.

Ideal for University Students / Fresh Entry / Mid-Career:

· Flexible Working Hours: Perfectly suitable for balancing studies and work.

· Entrepreneurial Experience: Learn how to manage and grow your own business even while studying.

· Mentorship from Success Stories: Be guided by mentors who began their successful careers as students, including one who earned S$90K/month during their days at NUS.

· Embark on this journey to not just build a career, but to make a meaningful impact. Apply now and shape your future while shaping others!

Roles & Responsibilities

• Single point of contact for all IT issues and escalations.
• Relationship Management able to engage and resolve IT infrastructure technical issues for senior executive VIP stakeholders with least turnaround time.
• Excellent troubleshooting skills on Windows 10, Azure, AD, SCCM, Ivanti and 0365.
• Experience of using elevated privileges.
• Extensive knowledge of Autopilot Intune Build.
• Hands on experience of SCCM Application Deployment.
• Hands on experience of managing Active Directory EUC GP Management.
• Hands on experience of Citrix Storefront and VDI provisioning.
• Prior experience of troubleshooting Zscaler VPN issues.
• Experience in modern EUC/services hosted on Azure.
• Good awareness of Ivanti Control App Controls.
• L1 support for Legal & General business applications (Bloomberg, Refinitiv Eikon, Lipper, Macrobond, Tradeweb).
• Experience of using GTA Remote Console and able to diagnose and resolve technical incidents remotely.
• Able to diagnose and resolve Dell Laptop Hardware faults.
• Able to resolve faults with all Microsoft Products such as Teams, MS Office and O365.
• Troubleshoot and resolve technical problems relating to facilities - wireless networks, peripheral device such as printers, scanners, and mobile/smart phones.
• Stakeholder and Vendor Management skills and able to work with global teams for resolution of incidents.

Must Have

• Excellent knowledge of Windows 10 O/S
• Excellent communication skills and able to converse with management at all levels.
• Troubleshooting skills and able to resolve problems independently.
• Good knowledge of AD and other EUC tools outlined above.
• Flexible working hours as per business requirements.
• ITIL Service Framework.

Good to Have

• Windows 10 Tech Support
• ITIL Certified
• Work Experience in Insurance Domain

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

Our client is an innovative payment solutions company. They are looking to hire production support engineer.

Responsibilities:

• Investigate the root causes and recommends the actions to be implemented.
• Ensurethe necessary developments to resolve the anomaly.
• Ensure the performance of unit tests and writes the documentation corresponding to the modifications made.
• Ensurecompliance with commitments in terms of deadlines and the quality of the work provided.
• Ensure compliance with standards specific to its activity.
• Contributeto the improvement of his team's indicators to improve the quality and image of the company.
• PerformOn-site support missions, provides first level support training.
• Ensurecompliance with the development standards chosen by company within the framework of its activity.
• Advocate development axes for specific maintenance procedures.

Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum 5 years of relevant support experience related to Payment / Finance Industries
• Strong analytical and problem-solving skills
• Proficiency in programming language (JAVA, PL/SQL, LANGUAGE C, ANGULAR, DEVOPS…) , framework, UI technology
• Proficiency in Incident Management, Problem Management, Change Review and Deployments.
• Working knowledge and troubleshooting ability of database engine
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

Interested candidates are requested to send their resume to [email protected]

• As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations. You will be required to provide support to the team and ensure that the IT infrastructure is running smoothly. Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.
• Provide technical support for IT infrastructure operations.
• Ensure that the IT infrastructure is running smoothly.
• Collaborate with the team to ensure that the project is completed successfully.
• Troubleshoot and resolve any issues that arise during the project.
• Ensure that all work is completed within the project timeline.

Top 3 Mandatory skills

1. IT Cloud Infrastructure Operations

2. Full Stack experience (NodeJS, ReactJS) 3. AWS Cloud administrative skills, AWS Developer associate or AWS Administrator SysOps certified

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management Skills which are good to have / optional

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management

Job Description:

1. Provide on-going application support and be involved in various stages of the SDLC with lead project teams.

2. Perform user requirement analysis for enhancements to existing systems.

3. Evaluate potential solutions and make recommendations to resolve business problems.

4. Involvement in the system integration testing phase prior to implementation.

5. Liaise closely with business users and build good rapport.

6. Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

7. Support the team in defining change requirements, tracking and documentation.

8. Provide application maintenance support (certain activities may occur after office hours).

9. Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

10. Assist team in Change Approval Board and Pre-commissioning preparations.

11. Front users in problem investigations and resolutions.

12. Review Vendor SLA reports.

13. Create/Update SOPs.

14. Support transition phases from project to operations.

Requirements / Qualifications:

1. Successful track record in service management, user and vendor management (good to have).

2. Experience in MS Windows environment & application support.

3. Strong analytical skills and ability to work independently.

4. Experience in healthcare industry is an added advantage.

5. Degree in Computer Science, Computer Engineering or equivalent.

6. Experience in SAP FICO is an added advantage.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store.  You always put our customers first and offer assistance and share your Product and Fashion knowledge.  You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care.  By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers.  You work in accordance with H&M standards, policies, procedures and legal requirements.

Direct customer service

• Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities

Store Operations

• Keep the fixtures full and tidy regularly throughout the day to maximise sales
• Ensure great garment care to sell the products in their best condition at the right time
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
• Ensure all areas of the sales floor and back of house are always clean and tidy
• Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction

Team

• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
• Give honest and constructive feedback to your colleagues to develop their skills 
• Work in accordance with H&M standards and local legislation with Health & Safety and security routines,  to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times