• Client Communication:Interacting with clients to understand their needs and address inquiries.
  Providing assistance and guidance to clients regarding products or services.
  
• Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
  Collaborating with other departments to address complex problems.
  
• Account Management:Managing and maintaining client accounts.
  Updating account information and ensuring accuracy.
  
• Product or Service Knowledge:Developing a deep understanding of the company's products or services.
  Staying informed about updates or changes to products/services.
  
• Training and Onboarding:Assisting clients in the onboarding process.
  Providing training and support to clients on using the company's products or services.
  
• Documentation:Maintaining accurate and up-to-date records of client interactions.
  Documenting issues and resolutions for future reference.
  
• Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
  Sharing client feedback and insights with relevant teams.
  
• Feedback Collection:Gathering feedback from clients to identify areas for improvement.
  Conveying client feedback to the appropriate departments.
  
• Policy Adherence:Ensuring that clients adhere to company policies and procedures.
  Addressing any non-compliance issues in a professional manner.
  
• Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
  
• Technology Proficiency:Using and understanding relevant software or tools for account management and support.
  
• Bilingual in Tamil and Bangladeshi

Human Resource Executive (Line Support) – Jurong – 5.5 day week -Singaporeans only

• Collaborate closely with HR team and related departments to deliver a full spectrum of HR services to the assigned departments.

• Provide guidance to Line Managers on performance management related matters, resolve ER issues and address grievances, training & development, payroll matter

• Participate in leadership meetings and proactively provide inputs to the development of business and operational plans/ initiatives.

• Work effectively and achieve synergies in various processes concerning performance appraisal exercises, mass salary reviews and bonus exercises, recognition and development award nominations, budget exercises etc.

• Monitor and report on manpower and succession planning.

• Develop a keen understanding of business/ function needs and objectives, analyse trends and metrics so as to provide effective HR solutions to the stakeholders.

• Proactively identify gaps in the existing processes, propose and drive changes necessary to establish good HR practices.

Requirements

· Candidate must possess at least a Diploma in Human Resource Management or equivalent.

· At least 2 year(s) of relevant working experience

Salary Range : $3,000 to $3,500

contact Grace 87952790

Admin | Customer Support | Training Provided | Bedok

Location: ESR BizPark @ Chai Chee (Bedok)
Working days & time: 44 hours a week
Salary: $2,000 - $3,000

Job Descriptions:

- Attend to enquiries via Phone Call, Email, WhatsApp and Walk In

- Checking and marking of class attendance

- Handle daily and monthly accounts

- Organizing Company Events

- Selling of Leotards/Handgrips – Monthly stocktake required

- Ensure tidiness of the front desk area

- Proficient in MS Office application, especially MS Word and MS Excel

- Support with invoices processing and purchase order

Requirements:

- No experience required, training will be provided

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Key Responsibilities

1. Support enquiries for Employment Terms and Conditions (and country specific provisions)
2. Point Mgrs./EE's to information on enquiry of HR Programs/Policies/Processes/Systems
3. Provide admin support on EE Separations
4. Admin role in ER documentation
5. Admin support for Mobility requirements
6. Admin support for Staffing needs
7. Provide information to Mgrs./Employees with enquiry on resources avail for development needs
8. Admin support on Payroll tasks
9. Admin support enquiries on Rewards programs

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Roles and Responsibilities:

The Technical Support Engineering II is responsible for supporting Field Service Engineers and Customers through the different communication channels adopted.

Strive to resolve difficult problems relating to product deficiencies or user errors within the shortest time.

This role is tasked with maintaining product knowledge within the Tech Support group to manage escalated technical support requests.

The person in this position may also conduct training on products.

• General expert on several Alcon products.
• Generate Knowledge Articles based on the review of trends on service requests.
• Monitor and respond to GTS Now (service hotline and email/ticket support) service requests for the products he/she is trained on.
• Participate in training classes as assisting trainer or trainer in development
• Support in planning, coordinating and defining the content of product-specific training in coordination with all training locations.
• Collaborate with the Training Team when creating or reviewing training content
• Requires occasional travel, 20%

Education:

• Bachelor’s Degree or equivalent years of directly related experience

Experience (Years):

• Minimum 3 Years of Relevant Experience in Ophthalmology / Medical Device Industry in Technical Services roles.
• Experience in installing, maintaining, and repairing medical device equipment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Experience:

• Bachelor's degree in engineering or a related field. A focus on biomedical engineering or medical device technology is preferred.
• Experience troubleshooting and resolving complex issues on medical devices.
• Experience in technical service training to Field Service Engineers.
• Electrical/Electronic, Mechanical, and Optical Systems level training.
• Experience with networked products and installing medical devices in networked environments.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

Job Description

The Production Support Lead is responsible for providing L1 and L2 support for Java applications covering 24 x 7 services. Required to provide technical support or guidance, troubleshoot and resolve technical issues, and with other departments to identify and resolve Application issues. (Splunk experience is mandatory.)

Required Technical Background:

• A high degree of analytical, troubleshooting and problem-solving abilities having experience with 8+ years of Java Production Support (In L1 and L2 Support).
• Knowledge of multi-tier application architecture.
• Experience with web technologies and internet-based applications.
• Experience working in an on-call and 24x7 Support Systems.
• Monitoring experience and working knowledge of log analysis tools like Splunk, NGINX, App dynamics, Grafana, Epic etc
• Knowledge of object-oriented languages (e.g. Java, J2EE, Spring or other MVC framework). SOAP and Restful are a plus.
• Working knowledge of Linux/unix
• Understanding of Oracle database servers. NoSQL database is a plus.
• Knowledge of Spinnaker, Jenkins, Ansible and Python is required.
• Knowledge of load-balanced environments such as BigIP F5, Cisco, or Citrix.
• Knowledge of any issue/problem tracking system, such as ServiceNow.
• Basic knowledge in diagnosing network-related technical issues.
• Work ticket to solve technical issues and troubleshooting skills
• Knowledge of Tomcat based applications.
• Assist the business in identifying the appropriate solution based on their needs
• Communicate with stakeholders in other departments when necessary to identify and resolve Application issues
• Participate in ongoing training sessions, including product knowledge, internal policies, and security practices.
• Monitor the health of the Applications and work on incidents and follow up on them until closure.
• Update knowledge base articles as needed. Confluence is a plus.
• Escalate unresolved incidents or open new ones as appropriate.
• Support team in resolving issues and cross training
• Good understanding of SLAs and KPIs for Production Support

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Front Desk Officer | Receptionist | Customer Support | Ubi

• Working Hours: Monday to Friday (7:45am – 5:15pm) + alternate Saturday (7:45am – 11:45am)
• Salary: $1800 - $2400
• Working Location: Ubi

Requirements:

• Preferably with receptionist or customer service experience.
• Candidates with hotel lobby or with flight attendant experience would be an added advantage.

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Roles and responsibilities

• Maintain the general cleanliness of school environment and upkeep of school facilities.
• Provide support for routine operational tasks and ad-hoc tasks such as logistical support for school events and activities (including transporting and arranging furniture and equipment).
• Assist in the school’s afety, security and crisis preparedness activities, e.g. arming and disarming of school alarm system, reporting faults in school premise in a timely manner.
• Assist in the printing of school materials.
• Any other assigned duties.

Requirements

• A team player.
• Preferably prior experience in cleaning, logistics or simple administrative duties.
• Physically fit.

Salary: $1700-$1800/month

Location: Yio Chu Kang Sec / AMK Ave 5

Contract Period: 1 March 2024 to 31 Dec 2024

Working hours:

Mon to Thur 7.30am to 5pm (includes 1 hour lunch break);

Fri 7.30am to 4.30pm (includes 1 hour lunch break)

• Reputable Technology Company
• Competitive Salary & Competitive Bonus
• Company Pick Up Available

What you will be doing:

• Provide on-going L1.5/ L2 maintenance support for systems/applications
• Attend to user queries; Analyze, investigate and resolve issues reported
• Support in regular server maintenance, systems monitoring, backups, patching and daily health checks

What you need to have:

• Diploma/Degree in computer science/IT with at least 4 years of relevant experience
• Experience in applications support or similar activities
• Ablility to provide standby support when required

Salary will commensurate according to Candidates’ Work Experience & Qualifications

To apply for this job opportunity, click on APPLY NOW. We regret that only short-listed candidates will be contacted shortly.

EA License No: 14C7092

EA Registration No: R2199193 (Frieda Chan)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description:

Provide operational support in various areas such as:

• Maintaining general cleanliness of equipment and workplace (Cleaning of toilet is not required.)

• Assisting in recess and dismissal duties

• Providing logistics support for school events and activities, including carrying and arranging furniture and equipment

• Any other duties assigned by the supervisor

Working Arrangement:

Contract Duration: 01/03/2024 - 31/12/2024

Location: Admiralty

Salary: $1750/Month

Working Hours:

• Mondays to Thursdays: 8:30am to 5:45pm, (inclusive of 45mins’ lunch break)

• Fridays: 8:30am to 5:15pm, (inclusive of 45 mins’ lunch break)

• Service not required on Saturdays, Sundays and gazetted public holidays

Role Requirement:

• Candidate should have minimum PSLE qualifications

• Candidates who have certifications in cleaning-related courses will be a bonus.

• Prior experience in cleaning work and familiarity with school environment are preferred

Job Description

• To perform exterior aircraft surface cleaning;
• To operate scissor lift operation to support the cleaning as & when required;
• Any other duties assigned by the superior.

Job Requirements:

• No experience needed
• Able to work at height
• Able to communicate in English
• Comfortable with afternoon shift (1645 - 0230) work arrangement
• Candidate with valid Scissor Lift license, CAG Airfield Driving Permit (ADP) will be added advantage

Job Descriptions:

Coordinate and responsible for the planning, execution and evaluation of programmes and ensure smooth running of daily operations of the department, which includes:

• Outreach and engagement of seniors within service boundary
• Active ageing programme
• Befriending and Buddying
• Care and support services

To liaise with external agencies, organisations, donors, volunteers etc. to tap on external resources and / or publicise programmes. You will need to provide information and referral services to clients.

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.

Description:

• Alert Procurement Team if mistakes are spotted.
•  Liaise with vendors and users for invoices, credit note, installation dates etc.
•  Obtain approval and signatures from users/managers.
•  Print, scan, re-index and save documents into Therefore system and S Drive before filing them up
•  Assist Procurement and Accounts Teams with month end and year end account closing.
•  Assist with quarterly common stock take.
•  Assist in other ad-hoc procurement related duties

Requirements:

• Min N / O level
• Min 1 to 2 year of experience in order processing / logistics / admin / supply chain

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Job Description

• Industry/ Organization Type: Heavy Machinery/ Equipment
• Position Title: Sales Support Coordinator
• Working Location: Penjuru Close
• Working Hours: 5.5 days (Alternate Sat), Mon to Fri (8 am – 5 pm), Sat (8 am – 12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Assist the sales department in performing day-to-day operational tasks.
• Handle customers' enquiries/requests via phone calls and emails.
• Process paperwork, issue Sales Quotations, P/Os, Contracts, D/Os or other sales-related documentation.
• Follow up with overseas sales.
• Prepare inventory records for reporting purposes.
• Provide support and coordinate with inter-department to ensure smooth operation.
• Other ad-hoc tasks and duties as assigned.

APPLY NOW!!!

• Competent with computer skills (Word, Excel, Email)
• Candidates without experience are welcome to apply, guidance will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Provide technical and commercial clarification of inquiries for service work.
• Assist Superintendents, prepare quotations for service work and related spare parts.
• Prepare technical documents for company products
• Support company initiatives to expand aftersales activities and execute special projects.
• Ensure service jobs and spare parts are invoice correctly and in time.
• Ensure spare parts orders are delivered in time, follow up with purchasing team.
• Assist re-engineering team with product development.
• Co-ordination of tools calibration

Requirement:

• Technical background preferred, diploma not a requirement but will be preferred.
• Good communication skill

Job Description:

• Responsible for IT Infrastructure setup, maintenance and operations
• Provide end user support on desktop/ laptop/ printers/ networking and software. Engaged with user by IT request form for the new/ replacement of IT hardware and software installation & configuration, troubleshooting and setup
• Ensure security of data, network access and backup systems
• Good knowledge in network and servers security and problem solving
• Develop, implement and coordinate systems, policies and procedures
• Handle IT projects and system implementation which involve gathering information, designing and planning. Conduct User acceptance test and provide user training
• Manage and liaise with external system vendors such as Sage ACCPAC, ParaDM and HR Payroll system
• Provide advice and recommendations to management on process and techniques for improved work operations
• Handling all the IT functions of the Company and its subsidiary, which are located in Singapore and Malaysia respectively

Requirements:

• NITEC/ Diploma in Information Technology or equivalent
• Strong technical and analytical skills
• Basic networking skill preferably able to setup and troubleshoot
• Able to plan and work independently with minimal supervision
• Positive attitude towards learning and performing hands-on technical work
• 2 to 3 years of support experience in manufacturing sector would be an advantage

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Roles and Responsibilities:

The Technical Support Engineering II is responsible for supporting Field Service Engineers and Customers through the different communication channels adopted.

Strive to resolve difficult problems relating to product deficiencies or user errors within the shortest time.

This role is tasked with maintaining product knowledge within the Tech Support group to manage escalated technical support requests.

The person in this position may also conduct training on products.

• General expert on several Alcon products.
• Generate Knowledge Articles based on the review of trends on service requests.
• Monitor and respond to GTS Now (service hotline and email/ticket support) service requests for the products he/she is trained on.
• Participate in training classes as assisting trainer or trainer in development
• Support in planning, coordinating and defining the content of product-specific training in coordination with all training locations.
• Collaborate with the Training Team when creating or reviewing training content
• Requires occasional travel, 20%

Education: 

• Bachelor’s Degree or equivalent years of directly related experience

Experience (Years):

• Minimum 3 Years of Relevant Experience in Ophthalmology / Medical Device Industry in Technical Services roles.
• Experience in installing, maintaining, and repairing medical device equipment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Experience:

• Bachelor's degree in engineering or a related field. A focus on biomedical engineering or medical device technology is preferred.
• Experience troubleshooting and resolving complex issues on medical devices.
• Experience in technical service training to Field Service Engineers.
• Electrical/Electronic, Mechanical, and Optical Systems level training.
• Experience with networked products and installing medical devices in networked environments.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

System Engineer / Technical Support

Our Esteemed and Reputable Client is looking for an System Engineer / Technical Support.

Requirements:

• Proficient in handling IT System, Server and Network Support.

• Good in managing MS Active Directory, Hyper- V, Virtualisation, Cisco Network and Windows.

• Good in handling VM Ware, Network Administration and System Support.

• Proficient in Virtualisation, VM Ware, System, Server and Network management..

• User’s support and handling supporting enquiries.

• Good in system troubleshooting, deployment and implementation.

• Experience in Enterprise Server Configuration, System Design and Troubleshooting.

• Experience in handling Project Activities.

• Min. 2 years IT System, Virtualisation, Server, Windows and Network experience.

• Min. Diploma/ Degree in any related discipline.

• Strong communication and persuasion skills

• Team player with strong organization and people management skills

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.
• Bachelor’s degree or equivalent and relevant work experience
• Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

• Minimum 2 years experience in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris / Linux is added advantage.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Excellent problem-solving and analytical skills.

We are seeking an experienced End User Computing (EUC) Desktop Support Consultant based in Singapore City. You will be part of a diverse and talented support team that provides IT support to a large user base organization.

• Minimum 2 years of experience in a full-time desktop support role.
• Deployment and troubleshooting of Multi-Function Devices (MFDs).
• Experience with mobile device deployment and troubleshooting.
• Strong technical skills with client software such as Windows 10, Office 2016, Outlook/Exchange, VPN, and roaming profiles.
• Experience with packaging and deploying applications via SCCM.
• Ability to assist with system administration tasks, including backups and restores.
• Experience with video conference and VOIP systems is desirable.
• Must have a proactive nature, enthusiastic attitude, and a genuine desire to help people.
• Excellent customer communication skills.
• Ability and willingness to mentor, assist, and guide Service Desk staff.
• Strong time management skills and ability to thrive under pressure.

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Primary Function : To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Main duties and responsibilities:

1. To handle inquiries and ensure quotations are furnished to customers on time.
2. Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
3. Liaise with customers for delivery timings and locations.
4. Filing of invoices and other related documents.
5. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Able to converse effectively both in English & Mandarin.
• Friendly & courteous disposition with a team player spirit.
• Ability and patience to handle high pressure environment.
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation).
• Preferably with a declarant license.