We are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders.

Responsibilities:

. Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organization.

· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.

· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.

· Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines (ISO 27001, EA, MTCS, etc).

· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.

· Proactively propose suggestions to improve IT systems and operations.

· Assist to drive digital transformation initiatives in line with strategic objectives of the organization.

· As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.

· Be willing to learn new technology (M365, Cloud, Biometric devices, etc)

. Actively learn to operate new equipment or software to support company functions.

. Research and test new software to support existing or new operational requirements.

· Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.

· Any ad-hoc tasks as assigned by the Management.

Job Requirements:

· Strong technical background in network systems.

· Knowledgeable of best practices in general IT and end user support.

· Self-motivated, proactive, meticulous and adaptable to fast changes.

· Good communication skills and a team player.

· Prioritize tasks effectively and able to work well under pressure.

· Able to explore new ideas and innovation; and, partner with key teams across the organization to deliver effective IT solutions.

· Able to work both as part of a team and independently with minimal supervision, with reasonably good analytical and problem solving skills.

· Resourceful, innovative and able to adapt in a changing environment.

· Able to work with external parties (stakeholders, external parties, vendors and service providers) to deliver results through collaboration, partnerships and services.

· Perform simple repair and faulty parts replacement as necessary.

Qualifications:

· Minimum Diploma or Bachelor Degree in IT discipline, computer engineering or related field.

· Minimum of 2 years of relevant work experience; ideally with project management experience.

Job Title

Business Support Executive

Job Description & Requirements

The successful candidate will provide internal business support to the General Managers/Directors and our diverse customers. The ideal candidate will be capable of delivering first-class customer service, and be solution orientated and ambitious. Your role will be instrumental in maintaining the human touch and building strong customer relationships in our growing e-commerce presence.

Key Responsibilities

· Customer Communication and Support.

· Respond promptly and professionally to customer/member inquiries during scheduled hours.

· Assist customers/ members with sales-related queries, providing product information, pricing details, and delivery schedules.

· Liaise with logistics teams to obtain real-time information on delivery routes and potential delays, Order Tracking, and Delivery Management

· Assist in Inventory checking, payment processing, and verification.

· Assist customers/ members with payment-related matters, including verifying receipt of non-credit card payments (e.g., pay now transfers, CDC vouchers) through customers' provided screenshots and processing refunds.

· Handle customer complaints and issues promptly (e.g., missing items or quality concerns)

· Providing appropriate solutions and escalating complex problems to the relevant teams when necessary.

· Execute other ad-hoc duties as assigned.

Job Requirement

· Diploma or GCE “O’ Level with relevant experience

· Basic computer proficiency

· At least 2-3 years of relevant working experience

· Knowledge & experience in HR regulations & recruitment would be advantageous.

· Proficient in MS Office

· Good interpersonal skills & friendly disposition

· Detailed-oriented & meticulous, able to multitask.

· Able to work independently as well as a team player.

· Experience in e-commerce platforms is an added advantage.

· Able to start work as soon as possible.

Other Information

· Working Days – 5 days

· Work location – Ubi

· Salary: $3,000.00 - $3,500.00

· Meal Allowance

· Group PA & Hospitalization Insurance provided

Interested applications please APPLY DIRECTLY or if you prefer, you may email a detailed resume in MS WORD Format and a recent photo to [email protected] for a confidential discussion.

We’re looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean Citizenship or Permanent Residency (please note we cannot support Visas for this role)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our Singapore office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
• Are flexible. While you’ll be able to plan your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard.
• You’ll ideally have worked in customer support before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise.

You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done.

At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer support job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

Please send in your application with your resume and cover letter.

Nature of Service:

1. Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
2. Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
3. Facilitation of stakeholder group discussions or workshops to gather requirements, seek concensus on proposed future state processes, etc.
4. Documentation of process models using the Authority’s preferred tool.

Required Role’s competencies, skills & knowledge

1. Relevant credentials and qualifications.
2. Minimum 3 years (or 5 years for Senior Deployed Staff) of relevant experience in performing the Role.
3. Excellent verbal and written communication skills are essential for conveying technical concepts to non-technical stakeholders and vice versa.
4. UIUX experience is most preferred for this position
5. UI wireframes
6. UI prototyping for users before implementation of solutions.
7. Ability to work collaboratively with cross-functional teams, including developers, designers, testers, and business stakeholders.
8. Strong problem-solving skills for identifying issues, evaluating alternative solutions, and recommending the best course of action to meet business objectives

Responsibilities
• Responsible for providing administrative support to the operations team.
• Receive, monitor, follow up with the Food Delivery vendors processes/reports.
• Handling customer feedback and enquiries via emails and calls.
• Follow-up on store licenses and liaise with the government authority with regard to food hygiene matters.
• Liaise with shopping mall management on operational issues of the F&B outlet.
• Liaise with various vendors related to operations (cleaning services & security system).
• Prepare management reports related to operations.
• Assist other departments in operations related matters.
• Report to the General Manager, Operations and Operations Manager.
• Other duties as assigned by the General Manager, Operations and Operations Manager.

Requirements
• Minimum 1 year experience in a business support or administrative role.
• Prior experience in the F&B or retail industry advantageous.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office Applications (Excel, Word, PowerPoint).
• Positive attitude and team player.
• Preferably bilingual in Mandarin and English to handle enquiries and request from Mandarin and English-speaking customers.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Infra Tech Support Practitioner. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

1-year renewable contract

RESPONSIBILITIES

• Setup Architecture and Design guidelines for the platforms across on-premise (GPC).
• Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation.
• Coach and train project team members on Technical architecture processes and best practices
• Analyze security vulnerability reports for Operating system, Middleware solutions.
• Plan operating system, middleware patching involving ATFM and Accenture
  Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments.
• Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Develops and maintains system documentation

Additional Job Details:

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud
2. Experience in setting up development, testing, and production environments at GPC and cloud
3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] .Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Senior IT Business System Analyst

(1 year renewable/convertible contract)

Working Location: Yio Chu Kang

Working Hours: Office Hours, Mon - Fri, 9 AM - 6 PM

Responsibilities

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Lead discussion with customers, drive requirement gathering session, including reviews/walkthroughs.
• Review project documentation such as Requirement Specifications/ Use Case Specifications to ensure that it meets customers requirement and conforms to quality management process standards and procedures to minimise rework.
• Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Review / develop technical design specification and translate technical design into process/program specification.
• Lead in preparation of test scenarios, conducting User Acceptance Test (UAT) and the activities in UAT phase.
• Prepare user manual and operations manual and plan & facilitate training of users and operators in using the system.
• Manage and escalate critical issues such as scope creep with the relevant managers.
• Maintain good rapport with customer to manage their expectation in terms of project scope & schedule.
• Provide consultancy and advice to the business solution. Anticipate, quantifies and resolves problems and issues related to requirements.
• Provide consultancy to the team on IT products and tools, including interconnectivity and relationships between the tools.
• Guide the team in understanding the system architecture design and information architecture design.
• Provide advice to clients in a specific domain to review the business process and propose improvements and ICT solutions to meet their needs.

Requirements

• Diploma/Degree in IT, Computer Science, Engineering or related discipline
• 7 years of IT experience in business analysis and technical integration and project management
• Experienced in Software Development Life Cycle (SDLC) / SCRUM
• Experienced in Salesforce and/or FinancialForce product implementation
• Good understanding of Product Implementation process and methodology
• Experience in supporting/developing Bespoke web applications.
• Familiarity with MSSQL, .NET, Salesforce and/or FinancialForce development tool
• Project Management tools and skills
• CITPM, PMI, PMP or PRINCE2

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Company Description

Our client is one of the world's largest sports equipment company, they are aggresively expanding within SEA region. Due to business needs, they are now recruiting a Senior Financial Analyst to be part of their regional team here in Singapore.

Role Description

As a Senior Financial Analyst, you are responsible for analyzing financial data, developing different types of store investment models, preparing capex forecast reports, validating each new store’s lease period financial forecast, and providing actionable insights to optimize store performance and support strategic initiatives. You will be working closely with the sales and operation team in the respective countries in the SEA region.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field
• At least 5 years of experience in Accounting, ideally with exposure in retail/FMCG/F&B
• Ability to work in fast pace environment and deal with ambiguities
• Excellent communication and interpersonal skills

Please note that only short-listed candidates will be contacted.

Executive Compass Pte Ltd. Co. Registration no.: 202400973R | EA Licence no.: 24S2107 | Reg No. R1766086

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Responsibilities:

• Perform project implementation, testing and documentation
• Ensure timely project delivery to customers
• Resolve complaints/feedback and escalate to various levels and functional groups
• Provide general administrative support where applicable
• Perform in-house proof of concept, research and testing
• Engineer would be required to travel to end-user site whenever required
• Well versed in Operating Systems such as Microsoft Windows (2012r2/2016/2019), Red Hat Enterprise Linux
• Virtualization platforms such as VMware ESX and Microsoft Hyper-V
• OS Clustering such as Windows, Red Hat
• Install, configure, troubleshoot and administration of Windows 2016 / 2019 servers; such as backup, disk space housekeeping, and creation/deletion of user accounts.Basic Server skillsets in Exchange, Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring, Basic Networking skills, LAN, Wifi, Security, DHCP, DNS, etc
• Security hardening of Windows and Redhat Servers is an advantage

Requirements:

• ITE, Diploma and above
• Good analytical and problem solving skills
• Good team player with positive learning attitude
• Has passion for IT and emerging technologies
• Able to communicate in a clear manner
• Able to work independently and under tight timeline

The Role and Responsibilities

· Ensure the fast and effective management of client workflows.

· Manage client integration projects, both small and large.

· The successful candidate will need to be comfortable working with clients, analyse regulatory requirements, and working with client development teams to implement solutions, answering regulatory queries.

· Regulatory remediation and enforcement response

· Regulatory compliance across the whole project lifecycle

· Cost transformation

· Legal Entity re-structure

· Operating model re-design and execution

· Operational resilience assessment and remediation

Requirements:

· Perform business analysis and gather requirements for trade and transaction reporting across major regulatory regimes, including, MAS, ASIC, HKMA and JFSA

· Perform gap analyses, new data fields interpretation for various Rewrites: MAS, ASIC, JFSA

· Translate regulatory requirements into business requirements and functional specifications; manage client data extraction, transformation, and loading

· Collaborate with technology, operations, sales, and business development to deliver regulatory reporting solutions

· Write tests scripts based on business use cases to cover relevant scenarios for Rewrite requirements

· Able to work with Development and QA during testing to ensure implementation meets design and requirements

· Oversee Sanity and Component testing of new features during the development phase & review of Test Plans

· Support the implementation of small or medium size projects

· Act as a liaison between the client and the delivery team to define and validate client requirements

· Partnering with developers and testers in designing and delivery solutions

· Maintain strong partnership with internal and external stakeholders

• Responsible for requirement study, analysis, design, development and implementation
• Identify and resolve issues for the online and batch process
• Document of technical and program specifications
• Design the work unit, code the program, compile and perform unit test
• Strong knowledge of the AS400 Programming Languages which includes RPGLE, CLLE. CBLLE, CBL.
• Development on the NDC/NDC+ DDC/DDC+ for ATM message communication for Host interface
• New EMV Specification in NDC/DDC for ATM host for ATM & SRM machine for MasterCard, VISA and UPI
• ISO 8583 related changes for CDM/2in1/SRM
• Silverlake system and the System Development Life Cycle

• Overall 10+ years of experience in IT End User Support domain.
• Previous experience of Team Lead / Tech Lead position for at least 5 Years.
• Deep understanding of End User Computing environment including Networking and Security.
• Critical thinking ability and solution minded.
• Provide technical and thoughtful leadership to End User On-Site Support team.
• Manage daily activity of On-Site Support Team to ensure the smooth functioning of IT Support operation.
• Provide mentoring, assistance and feedback to the team on all technical matters and team deliverables.
• Monitor and evaluate IT staff progress, assist with training, set goals, and ensure overall user satisfaction.
• Participate in discussions with customers to crystallize business requirements and change requests.
• Proven verbal and written professional communication in English.

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Senior / Lead Actuarial Analyst has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Senior / Lead Actuarial Analyst

1. Work with a multitude of internal and external stakeholders (consultants, industry workgroups, government ministries/agencies etc) on actuarial and insurance-related tasks and projects.

2. Setup and perform ongoing enhancement of the actuarial processes and workflow (covering modelling, valuation, experience studies, key risk monitoring, pricing analysis etc) to manage the CPFB insurance schemes.

3. Operationalise regulatory framework and industry best practices for CPFB insurance schemes.

4. Conduct research on actuarial approaches relevant for CPFB insurance schemes.

5. Leverage on data analytics to conduct actuarial analyses to support the Board’s initiatives to benefit CPF members.

What we are looking for:

1. At least 3 to 6 years of actuarial experience with robust technical, analytical, and problem-solving skills.

2. Good knowledge of actuarial principles, methods, and practices, with the ability to apply them effectively in a business context.

3. Proficiency in FIS insurance risk suite (Prophet) and expertise in data analytics/statistical programming (e.g., Python and Power BI) is advantageous.

4. Good understanding of the current regulatory framework and industry practices.

5. Effective communication and stakeholder management skills.

6. A strong passion for delivering high-quality work and devising solutions for challenging industry issues.

7. Good progress in professional actuarial qualifications is preferred.

Seniority of appointment will commensurate with relevant work experience

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

The Technical Support Consultant is a critical member of the Customer Success team. The Technical Support Consultant will need to interact with fellow Helpdesk team members, Release Managers, technical service consultants and other members such as business development manager, product specialist and development lead when needed.

The Technical Support Consultant shall be responsible for the following:

• On-site support for KRIS on-premise updates and patches including security updates;
• On-site support for Buildfolio on-premise updates and patches including security updates;
• To perform maintenance works as required by the company; and
• To perform works as required under Helpdesk as well as under Customer Success Team.

The Technical Support Consultant also proposes and carry out better support solutions using SQL View’s products to ensure customers successfully achieve their desired objectives.

Knowing that the primary objective is customer success, and teamwork is critical to serving our customer, the job will require the Technical Support Consultant to:

• Know the customers well, including understanding the customer's desired success results, challenges, and business environment.
• Build and maintain good and collaborative working relationships with customers, colleagues and partners.
• Be technically competent to provide our best solution and sincere advice.
• Self-motivated with a high capacity to continuously learn and update your competency according to the company’s needs.
• Able to communicate well with customers and colleagues.
• Creative and innovate to conceive your best solution and your best effort for our customers.
• Have fun.

Requirements

• Good understanding of computer systems
• Ability to diagnose and resolve basic technical issues
• Able to work as a contributing member of a team.
• Act with competency, honesty, and integrity.
• Proficiency in English and able to converse in Mandarin.
• Excellent communication skills
• Customer-oriented and cool-tempered
• Degree in IT, Computer Science or relevant field
• Experience in Java, SQL.
• Minimum 1 years related experience in the same field with relevant certifications.
• Software development or implementation skills such as SQL, Java and .NET would be an advantage.
• Business know-how in ECM or Property industry would be an advantage.

TOPPAN Next Tech is expanding its Security, Solutions & Services (SSS) division to enhance its business edge and pursue exciting opportunities in the market place for:

• Multi Modal Biometrics (face, fingerprint, iris)
• Key Installation Protection (military bases, protected buildings, secured facilities)
• Vehicle Access Control (2FA, biometric authentication, vehicle barrier boom, digital I/O, relays)
• Personal Access Control (autogates, turnstiles, registration kiosks, biometric authentication)
• Automated Border Clearance Management
• Industrial Automation and Robotics
• Mobile digital ID

The successful candidate is to help our dedicated team to grow our portfolio and customer base. This is a technical role and the candidate is expected to be strong in communication and documentation skills.

As a Business Analyst, you will take the role in:-

• Able to understand and manage business users, helping them articulate their needs and distilling into clear and accurate requirement specifications that engineers can use to design and build solutions
• Lead discussions with stakeholders (including external, internal, partners and vendors) to understand customer business needs and requirements (Project based)
• Document requirements, analyse and formulate various specifications, including the Requirements, Design and various Interface Specifications for projects
• Identifying potential issues of the proposed Design and Solutions, highlighting possible business and operational impacts
• Communicate Design and Requirements clearly to the development and delivery team
• Participate in the Testing and Evaluation of the various Solution Releases to ensure the requirements are met
• Analyse and identify ways to overcome any issues encountered in the Solution Releases during testing and evaluation
• Identify ways to improve performance and robustness of design and solution ensuring that customer requirements are met
• Provide regular and effective progress update to the Project Manager, including risks or issues identified
• Standardise the Terminology used in various projects, ensuring that they are used consistently across the Project Team for all documentation and discussions

Requirements:

• Bachelor Degree in Engineering, Computer Science or equivalent with good IT skills
• At least 3 years of experience as a Business Analyst, of which minimum 1 year in Project Requirements Gathering and Specifications
• Good communication skills in gathering Requirements and it is essential to be able to ask the right questions and correctly understand the information received
• Excellent documentation and writing skills (Requirements, Design and various Use-Cases document)
• Able to quickly grasp various customer processes and mapping them to the required Requirement Workflow
• Good aptitude in understanding and analysis of problems and finding the right fixes
• Capable of making decisions to scope, prioritise Requirements and assess the viability of solutions and workflow
• Reliable, flexible, dynamic and able to adapt to all situations
• Proficient in Biometrics Devices and Robotic Systems will be a plus

• Minimum 2 years’ experience with Desktop support.
• Experience in assemble and de-assemble Desktop and Laptop computer hardware.
• Troubleshoot desktop and laptop hardware.
• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
• Experience of various application installation and basic troubleshooting
• Hands-on experience on one or more Antivirus application support.
• Basic understanding of networking, hands on network cable crimping and basic troubleshooting.
• Printer troubleshooting, toner replacement.
• Incident and Change Request support to users.
• Fieldwork support.
• Working experience in MS Excel and PowerPoint.
• Experienced to communicate and manage vendor support.
• Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
• Professional verbal and written communication in English (and other local languages preferred).

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Responsibilities

As a team member of APS , your primary role will be to:

Provide L1/L2 Application support to Front Office users

Adhere to Service Level objective target

Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

Escalate timely to Head of APS on possible risks, escalation matters and management issues.

Review and create application Support knowledge articles.

Contribute to the continuous improvement plan

Technical & Behavioral Competencies

Qualification & Experience:

Total 5+ years of overall IT experience.

1+ year experience as L2 support

Mandatory Skills

Analytical and Problem-solving skills

Excellent communication skills along with a customer/user-centric mindset

Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

High level of persistence, can-do attitude & pro-activeness

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
• Provide fault resolution and escalation (Level 1, 2 and 3).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on of all process and escalation.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 3-8 years of experience in relevant MAC and System support.
• Managed Enterprise Customer with more than 100 MAC user environment.
• Well Trained in Microsoft M365 service with focus on Intune implementation.

Technical Competency:

• Technical scope (Back-end) with strong MAC setup and debugging.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Senior candidate that are looking for a new career role are welcome to apply.
• Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Description:

The Technical Specialist / Engineer role is to provide technical service to our enterprise customers. The ideal candidate will be deployed for onsite implementation work and will be on a 5-day work week schedule. He/She will also be required to work / standby on weekend, to help faciliated any migration or scheduled maintenance work.

Responsibilities:

• Basic understand of network and system methodology and know-how.
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and system.
• Prompt progress reporting and task update with proper testing.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.

Technical Competency

• Technical scope (Back-end) with strong network setup and debugging skillset.
• Basic Windows command line and CLI skills are advantages.
• Well Verse in Cisco Concept, iOS, Switching and Routing protocol.
• For Support Specialist, MacOS knowledge is a must.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh Graduate and Senior Candidate (that are looking for new career role) with good understanding of network and system are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, AWS, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills
• Location: TUAS

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.