TECHNICAL SUPPORT ENGINEER

Responsibilities:

• Provide external and internal computer system technical support includes hardware & software installation, system integrations, trouble shooting etc.
• Provide technical support to customers through phone, email and on-site in Singapore.
• Provide documentations, technical consultations and proposals as needed.
• Performing other duties as and when assigned.

Requirements:

• Computer/IT and relevant Diploma or Degree may apply.
• General Knowledge in Computer Hardware, Software and Networking.
• Familiar with AI/HPC/Deep Learning/GPU software or hardware is a big plus.
• Able to perform installation of computer hardware and software according to instruction.
• Able to trouble-shoot and repair computer hardware and software according to instruction.
• Able to work independently and effectively under pressure.
• Able to accommodate and adapt to different customer’s environments.
• Good communication skills, written and spoken
• Has valid Class 3 Driving License is a plus.

Please indicate your current salary, expected salary and date of availability in your detailed CV to [email protected]

We regret that only shortlisted candidates will be notified.

General Overview

We are seeking a skilled and detail-oriented Financial Analyst to join our finance team. As an Analyst, you will be

responsible for a full spectrum of the Financial Planning & Analysis role including budgeting, forecasting, management reporting, and analysis.

Roles and Responsibilities

The candidate shall be responsible for, but not limited to, the following:

Financial Planning & Analysis

• Data-mine and analyse monthly financial results against budget/forecast, establish trends, identify and analyse cost drivers, work with the business groups to understand and provide variance commentary
• Preparation of management reports (financial analysis and business reports) for Management, Board and Shareholders, and other internal stakeholders
• Business partnering role for cost management and other finance related matters
• Engage and influence cross-functional stakeholders

Budgeting & Forecasting

• Develop budgets and forecasts.
• Hands-on interfacing with Business Groups to establish assumptions and justifications.
• Analyse and review reasonableness of budget and forecasts submissions, consolidation and preparation of reports and presentations for review and approval

Others

• The candidate shall also participate in special projects and oversee other responsibilities as directed by the reporting manager from time to time

Work Experience

• At least 5 years of working experience with minimum 3 years in financial analyst / management reporting in a large organisation
• Experience in high-end ERP system is required (SAP S4 Hana preferred)
• Candidates from oil and gas industry or other complex utility infrastructure will be considered favourably

Education Requirements

• Degree in Accountancy / ACCA / CPA or equivalent.

Performance Criteria

• Analytical, quick-thinking, resourceful, and independent.
• Process oriented, with strong data-mining skills and a sharp eye for details. Able to deep dive into the data and be inquisitive and ask questions to fully understand the information.
• Advanced working knowledge of MS Office applications, particularly MS Excel and Powerpoint.
• Manages relationships with Business Owners at the working level well with clear and strong communication abilities.

A) Science & Laboratory Operations

1. Maintain resources and apparatus in 2 Science laboratories

2. Liaise with teachers on the coverage of syllabus for the preparation of the laboratories

3. Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts

4. Monitor the usage of the laboratories and report the usage to the HOD/LH

5. Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.

6. Assist in the setting up, clearing and cleaning of demonstration apparatus.

7. Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science

8. Keep a stock book and breakage record and to indicate necessary replacements

9. Check and replenish the first aid kits in the 2 laboratories

10. Prepare an inventory of stocks annually

11. Perform any other related duties as and when assigned by the HOD (Science)

12. Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.

13. Basic maintenance of Science garden

B) Office Administrative & Operations Support:

1. Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teachers or classes, etc.

Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager.

Position

In a challenging and multicultural environment, we seek a Business Analyst / QA to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of analyzing the requirements, writing specifications & test scenarios/cases, maintaining and building the payment system of the bank. The role will focus primarily on functional analysis and quality assurance of the build and delivery required for the evolutions of the in-house or vendor’s solution.

Main responsibilities

• Executing Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to refine/groom future stories & perform BA tests within the sprint time-box.
• Managing the requirements and provide design options for the solutions available and guide the team.
• Evaluation of alternative IT solutions and provide appropriate recommendations.
• Provide Payments domain expertise to help define a viable business solution, working with the key business sponsors.
• Ensuring that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project plans resulting from change requests, adhoc projects, or technology issues.
• Coordinating with various users groups and interface teams and getting them on board as interface services for various financial services.
• Managing stakeholders, risks, issues, quality, and project controls.
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Involve in QA activities when needed.
• Provide functional Guidance to the Team, working closely with developers/Tech Leads for assisting in resolution of queries

Professional Skills and Qualifications

The position requires a minimum of 5 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications)

Key Functional Skills

• Experience of working on Instant Payment-Europe region or any similar Real time payment processing system or Payment Engine. – Must Have
• End-to-End payments system knowledge with detailed insights on payment file format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping and validations. – Must Have
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels. – Must Have
• Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. – Must Have
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications. – Must have
• Break SFD & EPIC into developable stories for developers by creating linkage & traceability of requirements. – Must have
• Should have high experience in creating Cucumber test cases (gherkin) & working with developers in Behavior Driven Development (BDD). – Good to have
• Functional automation of Test cases using SOAP UI / Selenium and other automation tools – good to have
• Should be connect dots from bigger picture to smaller chunks and maintain Change requirements. – Good to have
• Experience on at least one of the payment engines like; Dovetail, GPP, Clear2Pay or in-house payment engines & workflows. – Must have

Other Professional Skills and Mind-set

• Should be experienced on Agile tools (Atlassian) & BA tools (MS Word, Excel, MS Visio).
• Ownership & requirements management: Create, Maintain & periodically update specifications documents.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development & delivery teams, should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Legal and Regulatory Responsibilities

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Summary:

We are seeking a motivated and detail-oriented IT Business Analyst to join our dynamic IT team. The successful candidate will play a crucial role in bridging the gap between our business needs and technological solutions. The IT Business Analyst will work closely with various stakeholders to gather, analyze, and document business requirements, and assist in the development and implementation of IT solutions.

Key Responsibilities:

1. Requirements Gathering: Collaborate with business stakeholders to understand and document their requirements. Engage in discussions and message testing to elicit and validate business needs.
2. Analysis and Documentation: Analyze and document detailed business processes, workflows (BPMN), prototyping, message mapping and create business acceptance criteria documentation.
3. Solution Design Support: Assist in the design and development of IT solutions that align with business requirements. Collaborate with software architects, developers and other IT professionals to ensure effective solution delivery.
4. User Acceptance Testing (UAT): Assist the QA team during User Acceptance Testing (UAT) to verify the alignment of the implemented features with the specifications outlined in the business acceptance criteria documentation.
5. Communication and Collaboration: Foster effective communication between business and IT teams. Collaborate with cross-functional teams to ensure alignment of IT solutions with business goals.
6. Continuous Improvement: Identify opportunities for process improvement and contribute to the development of best practices.

Qualifications:

• Bachelor degree in Information Technology, Business, or related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team and independently when required.
• Basic understanding of IT systems and applications.
• Familiarity with business analysis tools and methodologies is a plus.
• Eagerness to learn and adapt to new technologies and business domains.

Personal Attributes:

• Detail-oriented with a focus on accuracy.
• Strong interpersonal and teamwork skills.
• Proactive and self-motivated.
• Ability to handle multiple tasks and deadlines effectively.
• Strong sense of ownership and accountability.

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

We are looking for a Learning Support Executive that provides administrative and operational support to the Learning and Development (L&D) department. You will assist in the development and delivery of training programs, manage administrative tasks, and support collaboration with various departments.

Job Functions

• Assist in identifying training needs and gaps for staff across the organization
• Support the bi-monthly management briefing with updated information on L&D activities
• Maintain accurate records of training claims and ensure adherence to established procedures
• Contribute to the development of the annual training plan through research and data analysis
• Provide support in the delivery of in-house training programs, workshops, and sessions
• Maintain awareness of current training trends and resources to recommend relevant options
• Collaborate with the HR department to ensure accurate and updated employee training records
• Prepare informative reports summarizing training activities for management review.
• Attend relevant training-related meetings and briefings
• Assist team members with training-related tasks and provide basic guidance as needed
• Perform additional duties assigned by the supervisor or management

Job Requirements

• Degree in Human Resources, Training and Development, or a related field is preferred
• 1-2 years of experience in an administrative or training support role
• Strong organizational and administrative skills with attention to detail
• Accountable to ensure alignment on tasks assigned
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to learn quickly and adapt to new information
• Commitment to continuous learning and professional development
• Singaporeans/PRs only

Additional Information:

• Alignment with company core values, vision, and mission is essential.
• Compliance with established procedures and environmental policies is required.
• We encourage open communication and welcome feedback from employees

Why Join Us

1. We thrive in being dedicated to culture of EXCELLENCE
2. PASSIONATE in what we do
3. Growing to strong as a TEAM through collaboration

We apologize that only shortlisted candidates will be notified.

Summary of the Position

He/She will be a technical RUN expert for all Network Security services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network Security operations team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 20-member Network-Security team operates the RUN activities and delivers projects for its infrastructure scope.

An Expert has a wide spectrum of responsibilities and actions.

Main Duties

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required,
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Network and Security services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution
• Perform real-time analysis and trending of security systems
• Respond to user incident reports and evaluates the type and severity of security events.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

As an experienced professional in Network-Security Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assists in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• Define the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Qualifications and Profile

• 15+ years of Experience in managing network and security infra.
• 10+ years Experience in handling major network security projects (ex: SDWAN)
• 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
• At least a Bachelor’s degree in any of these faculties:
• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Working Hours:

• Primarily match Europe business hours
• On-call support will be expected on a rotational basis

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

The Repo and Secured Financing (RSF) IT division, works across the full value chain to sustain business activity and enable its acceleration.

This role aims to develop on the Calypso back office package, in project mode as well as maintenance, and to support the “run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Main responsibilities

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Application support, level 3 (expert).
• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.
• Coach more junior team members as required.

Qualifications and Profile

• Minimum 5 years experience as a Calypso business analyst on Calypso back office.
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Willing to do On-call rotation with team mates to cover night and week-end support.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in shift for ASIA or EMEA region : (9am – 6:30pm SGT) or (3pm – midnight SGT).
• On-call rotation with team mates to cover night and week-end support.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Highlights

• Job Stability. AWS + Variable Bonus + Flexible Staff Benefits
• Flexible Working Arrangements, Hybrid
• Positive working and learning culture

Job Description

We are seeking an experienced IT Analyst Specialist with a focus on Application Security to join our team. The ideal candidate will have a strong technical background and a passion for security.

The successful candidate will join the Team that is responsible in establishing and governing the software development and application support processes, ensuring compliant to the established policies and guidelines. The team must also consider areas of improvement in the IT Delivery Team.

JOB SCOPE

The successful candidate will have the opportunities to work on the follow function(s).

Primary Function:

(A) Responsible for Application Security, not limited to the following

· Conduct application security assessments to identify vulnerabilities and ensure that applications are secure

· Work with development teams to ensure that security requirements are incorporated into the development process

· Develop and enforce secure coding practices

· Develop and maintain security policies and procedures

· Work with infrastructure teams to ensure that security is integrated into the infrastructure design

· Develop and maintain security monitoring tools and systems

· Conduct penetration testing and vulnerability assessments with vendors

· Stay up-to-date with emerging trends and technologies in application security

Secondary Function:

The Team is also handling the following function and the successful candidate may be assign to assist these functions.

(B) Identify IT Delivery improvement opportunities and support request from other teams or departments who has identified process improvement opportunities.

(C) Support Audits

· This includes external compliance audit for area responsible by the IT Dept.; i.e. ISO22301, Finance Audit, ISO27001, etc.

(D) Internal System Support

· Support in the development, support and maintenance of the internal developed back office application solutions and governance enforcements system/tools. e.g. billing system, customer registration system, etc.

· Support back office system improvement initiatives.

TECHNICAL REQUIREMENTS:

§ Tertiary education with working experience/knowledge in the following area:

· Understanding of the SDLC and agile process

· Strong knowledge of web application security concepts such as OWASP Top 10, SAN25

· Knowledge with security assessment tools such as Burp Suite, Qualys, Nessus, etc.

· Knowledge of programming languages such as Java, C#, Python, or Ruby

· Knowledge of scripting languages such as Perl, Python, or Bash

· Excellent communication and collaboration skills

· Knowledge in Cloud technologies

· Knowledge with containerization tools and orchestration (Docker, Kubernetes, Helm)

OTHER REQUIREMENTS

§ Should have the following soft skills attributes

· Strong analytical and problem-solving skills

· Organised and able to handle multiple projects concurrently

· Collaboration with users, product owners and development teams to deliver solutions.

· Self-motivated to pick up skills required to support the project requirement.

· Must have good command of English written, verbal and presentation skills

· Proactive, out of the box thinker, detail oriented with strong organizational, analytical and problem-solving skills.

· Self-starter, both a team player yet able to work independently and adjust to changing priorities, critical and strategic thinker, negotiator and consensus builder.

· Software engineer who has interest in Application Security can also apply.

Position

The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).

Main responsibilities

As a Business Analyst:

• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In Country), Client Services, Implementation, Operations and Finance.
• Mapping the identified functional requirements and define a solution
• Identifying the scope of the requirements, validating the requirements.
• Working with Lead Business Analyst & Technology partner i.e., Solution Architects to agree on the solution.
• Working as a liaison between Business users, operations and Developers.
• Preparing various documents like BRD, FSD and reviewing SIT Test scenarios and Test Cases. Experience in Agile world is a plus.
• Working with different stakeholders for product collateral and training needs.
• Working with Integration partners and other vendors within bank
• Identify & resolve issues and manage project risks, supporting different teams, chairing & documenting meetings.

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management
• Manage planning, communicate with stakeholders
• Prepare regular reports on test results
• Supporting the business users for User Acceptance Testing
• Supporting Operations team / Business Users team to complete the testing
• Managing testing at times when required and found the issues / testing not closing or moving as expected
• Lead Defect Management related actives

Qualifications and Profile

The position requires a minimum of 7 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Climate change is the defining challenge of our time, shaping the health of populations for generations to come. The National University of Singapore is tackling this crisis through its Centre for Sustainable Medicine (CoSM), working to accelerate the transition to low-carbon, climate-resilient health systems.

We invite applications for a technical expert with specialist skills to work as the Centre’s Principal Net Zero Analyst. The incumbent will be responsible for leading and overseeing the Centre’s analytical outputs across all its functions and is expected to have a strong track record with carbon analytics at the national level, with specialist expertise within the healthcare sector.

Reporting to the Director of the Centre, the incumbent will be responsible for the following key responsibilities:

Analytical oversight:
- Leading on the development of analytical outputs to key stakeholders, including Singapore Ministry of Health, Ministry of Sustainability and Environment, the World Health Organization, and the Asian Development Bank;
- Creating core analytical competencies for the Centre’s academic and policy engagement staff through bespoke training and mentorship;
- Developing and maintaining standards and quality control procedures for the Centre’s analytical, research, and technical products.
Contribution to academic and teaching outputs:
- Working with academic and research staff to translate strategic projects in to academic publications;
- Contributing to analytical components of teaching, including technical components of any masterclasses, graduate certificates, and MSc offerings
Database and standards:
- Provide technical input and leadership in to the development of technical ISO standards for medical device and pharmaceutical products as well as WHO/ADB health system-level standards
- Lead the technical and strategic development and roll-out of healthcare-specific database of product footprints, using a combination of direct LCA and material flow analysis, machine learning, and crowd-sourced inputs.
- Coordinating a collaboration of international partners from across academia, industry, and UN agencies to deliver the crowd-sourced components of the above.

Qualifications

Masters-level degree in Environmental Engineering, Chemical Engineering, or Computational Science
• Minimum eight years’ experience working in carbon accounting and analytics in government ministries/agencies
• Experience leading analytical teams and extensive matrix management expertise
• Experience negotiating with complex UN and government stakeholders
• Experience developing international standards of healthcare carbon footprinting and decarbonization
• High degree of technical expertise relating to the Greenhouse Gas Protocol; National Emissions Inventory analysis and relationship to UNFCCC carbon budgets and international interoperability
• Product lifecycle assessment expertise with specialism in healthcare
• High degree of proficiency with MS SQL, Foundry, and R software packages

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

JOB DESCRIPTION

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Qualifications

JOB RESPONSIBILITIES

• Contribute to projects focusing on improving processes, governance structures, and performance management systems.
• Analyze data to support decision-making, identify trends, and provide solutions to issues faced within projects.
• Contribute to the creation of reports and presentations that communicate project updates, findings, and recommendations and present to executive audiences.
• Partner with team members and stakeholders, build relationships to achieve common goals.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Data Science, Economics, a related field, or equivalent practical experience.
• 2 years of experience in strategy consulting, corporate strategy, or a business operations and analytics environment.

PREFERRED QUALIFICATIONS

• Understanding of sales strategy, market dynamics, and the elements of organizational design.
• Ability to apply standard methodologies to execute project tasks.
• Ability to analyze data, extract insights, and support problem-solving through data-informed recommendations.
• Excellent people management skills, with the ability to collaborate effectively across teams.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6,800 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Cheil is expanding and we are inviting candidates to join our new and growing Data-Driven Marketing Solutions team. Reporting to the Digital strategy director, We are seeking a talented and experienced Data Analyst to join our team and play a pivotal role in analyzing and optimizing the performance of Samsung.com, one of our key clients. The ideal candidate will have a strong background in data analysis, with expertise in Adobe Analytics and a passion for leveraging data-driven insights to drive strategic decision-making:

Data Analyst

Responsibilities:

· Utilize Adobe Analytics to track, measure, and analyze key performance metrics for Website and Application, including but not limited to traffic, user behavior, conversion rates, and campaign performance.

· Use additional analytics tool like GA4 or Appsflyer to track the specific performance of Application

· Conduct an analytics tagging audit by using the relevant debugging solution to validate if all events and visits are properly tracked by Adobe Analytics

· Develop and maintain dashboards and reports to provide actionable insights and recommendations to internal stakeholders and the client.

· Conduct in-depth analysis to identify trends, patterns, and opportunities for optimization, with a focus on improving user experience, conversion rates, and overall site performance.

· Collaborate with cross-functional teams including digital marketing, web development, and client services to implement data-driven solutions and drive continuous improvement.

· Automate a manual analytics process by using the advanced excel formula, and programming languages like Python and SQL if possible

· Stay abreast of industry trends, best practices, and emerging technologies in web analytics and digital marketing to inform strategic recommendations and enhance performance

Requirements:

· Minimum 5+ years’ experience in a full set of Adobe Analytics and other web analytics tools.

· Proven experience in data analysis, preferably in a digital marketing or e-commerce environment.

· Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.

· Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

· Detail-oriented with a focus on accuracy and quality of work.

· Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

Preferred qualifications:

· Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.

· Leading experience for analytics teams before

· Experience with SQL, Python, or other programming languages for data analysis.

· Knowledge of digital marketing concepts and strategies.

· Experience working with e-commerce platforms such as Shopify, Magento, or WooCommerce.

· Certification in Adobe Analytics or related field.

Job Description

•  Resolve customer issues and queries promptly.
•  Communicate customer feedback to R&amp;D members and recommend adjustments and possible solutions to customer‘s comments
•  To oversee, monitor, and conduct internal application trails and applications products
•  Perform technical performance benchmarking and analysis to support engineering decisions.
•  Determine project specifications and project schedule by studying product requirements and specifications, calculating time requirements, and sequencing project elements
•  Provide on-site tech support, installation, troubleshooting of machine vision products
•  Assist in the installation and running of product demonstrations and events
•  Conduct training to customer or sales team
•  Willing to work with equipment and materials.

Job Requirement

•  Bachelor’s degree/Diploma in Mechanical Engineering, Mechatronics, Manufacturing, Materials, or related field.
•  The ability to solve the problem effectively
•  Excellent communication skills
•  Ability to provide technical support
•  Project Management Skill
•  Aggressive, persistent, proactive, and must be a good team player.
•  A person who is cheerful and has a high EQ.

About Up Devlabs

UP Devlabs deals with all forms of software development, maintenance and data analytics. The company also covers a wide spectrum of activities and specializations, catering to different clientele and venturing into different markets with emerging technological advances. Our clients are spread across the Asia Pacific regions, including China, Hong Kong, Taiwan, Indonesia, Malaysia, Singapore and Japan, and also in Europe, South America and Africa regions.

Job Descriptions:

· Understand business requirements and create software functional design spec

· Communicate and clarify the functional design spec within software project team

· Create and execute test cases and follow up the found bugs

· Other Project related ad-hoc duties assigned

Job Requirements:

· Minimum diploma in information technology or business related

· Able to understand and clarify detailed business requirements

· Able to communicate in Mandarin

· Good functional documentation skill is a plus

· Experience with web-based or business process software is a plus

· Good domain knowledge or interest in Sports industry is a plus

UP-SGDS-BA-20240227

About the job

Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Student Financials, Continuing Education and Training), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.

What you will be doing

Key Responsibilities:

Enhance Existing Application Systems

• Identify areas of improvement
• Gather, prioritize and document business requirements
• Estimate and negotiate man-effort with vendors
• Lead/oversee the enhancements of business application systems
• Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.

Business Operation & Support

• Provide on-going maintenance upgrade and support of the business application systems
• Manage service delivery of vendors
• Support operation of the Business Departments (e.g. Fee Setup, Biling and Payment, CET) in order to facilitate smooth and efficient running of the university processes and activities.

Planning & Implementation of New Application Systems

• Conduct market research and feasibility study
• Plan the project
• Procure the solution
• Project manage the implementation
• Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.

Job Requirements

• Degree or Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 4 years in IT industry.
• Strong business process and analytical skills.
• Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
• Experience in Application Systems support and maintenance.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Knowledge and experience of SDLC, RDBMS and SQL.
• Familiarity with Project Management Framework.
• Appreciation of cybersecurity best practices.
• Experience in Higher Education industry is a bonus.

This position calls for developing intelligent and data-rich applications to automate workflow and decision support for key business processes:-

• Undertake business process reengineering to develop and deploy digital automation solutions

• Ensure user requirements are accurately documented following established standards

• Drive best practices for digital automation with proper design and testing

• Develop RPA automation

• Develop dashboards and reports

• Deploy applications embedding Data Analytics solutions developed by Data Science team

• Deploy applications embedding pre-built AI solutions available from marketplace

• Manage the automation product life cycle with maintenance, enhancement, change request and user training

• Manage process change with users to minimize disruptions to operations

• Support digital training for in-house staff

There will be opportunities to develop Data and AI skills by working closely with a Data Analytics and AI/ML teams.

Requirements

• Possess a degree in Computing, Computer Science, IT or Engineering

• Hands-on coding experience in Python, VB or similar programming languages

• Able to engage the business process owners/subject matter experts to capture and document user requirements

• Strong analytical and problem-solving skills

• Able to multi-task and work independently in a fast-paced environment

• Knowledge of one or more of the following software tools: UI Path, Power BI, Power Automate, Excel Macros, .NET

Graduates with no prior experience in RPA (Robotic Process Automation) but with a strong desire to learn are encouraged to apply.

Only shortlisted candidates will be notified.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Logicalis - A Great Place to Work

The Role:

The role is part of our Global SOC team, tasked to deliver Managed Security Services (MSS) and help customers achieve its business goals & objectives by re-imagining cybersecurity as one of its business enabler. The role reports to SOC vertical based in Singapore.

It is great opportunity to put your past experiences in building a world class SOC and address cybersecurity challenges of organizations in the region. It provides exposure to wide variety of security technologies, and provides opportunity for the candidate to pioneer in developing SOC and build new MSS offerings.

Accountabilities:

· Work in 24x7 shift environment to handle security incidents and provide level two (L2) support during analysis & investigations to identify the root cause.

· Provide detailed remediation recommendation to customers for the incidents within agreed SLAs, and if required assist them during remediation implementation.

· Execute SOC playbooks, knowledge base to minimize the security incident impact and perform detailed investigation on the infected assets.

· Escalate critical incidents to 3rd level support team, for further analysis & investigations, and demonstrate excellent collaboration skills for timely resolution to minimize impact to customers.

· Review 3rd party threat intel feeds and integrate them into MSS platforms to provide value to our customers.

· Prepare SOC monthly reports, which includes customization based on business requirements and present them to customers during monthly meetings, highlighting risks and mitigation plans.

· Enable regional L1 Security Analysts to deliver seamless L1 support by developing SOC playbooks, relevant and sufficient knowledge base.

The Individual and their Experience:

· Candidate should have at least 3 years of experience working in SOC and MSS environments, with a Bachelor’s degree in Computer Science/IT/Information security.

· Excellent hands-on experience on incident analysis using SIEM platforms such as Microsoft Sentinel, IBM QRadar.

· Hands on experience on any Endpoint Protection (EPP) or Endpoint Detection Response (EDR) technologies. Preferred if Microsoft Defender, CrowdStrike.

· Exposure to firewall technologies such as Cisco, Palo Alto, Checkpoint, Fortinet.

· Good understanding of WIN, LINUX environments and well versed with basic LINUX commands and troubleshooting, with a proven Unix (Solaris, Linux, BSD) experience.

· Knowledge on any shell scripting language, and to apply them to automate mundane operations tasks.

· Candidate should have at least one cybersecurity industry certification such as CEH, CHFI.

· Good understanding of basic network concepts and advantage if exposure to cloud technologies.

· Lateral thinking combined with excellent troubleshooting skills, preferably with experience following ITIL standards.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

MODEC Offshore Production Systems (Singapore) Pte Ltd is a leading provider of solutions to the Floating Offshore Oil & Gas market for more than 50 years and we are currently looking for Business & Project Management Analysts to join us.

Being part of MODEC means being the protagonist of a challenging career and being in touch with the latest deep-water production systems, knowing that your career begins in Singapore, but your talent can take you anywhere in the world. If you want to be one of the greatest in the market, this is your opportunity!

Why Join Us?

• Be part of a start-up team within a large, stable multinational company, and experience the best of both worlds!
• We highly value communication and teamwork, ensuring everyone's voice is heard and considered.
• Our Singapore office is conveniently located near the Buona Vista MRT station, occupying the top floors of The Metropolis Tower building.
• We offer a wide range of benefits including a comprehensive healthcare package, with flexible coverage for wellness, gym, vision, traditional chinese medicine and more.

Job Responsibilities

Strategy Management

• Support company leadership in defining strategic goals.
• Analyze organizational and operational strengths and weaknesses, as well as external market factors.

Performance Management

• Support department performance management through KPI monitoring and improvement initiatives.
• Calculate KPIs and prepare online management dashboards.
• Schedule and facilitate performance reviews with Leads, Heads of Departments and VPs.
• Maintain an effective performance management-cycle, adhering to standard methodology, and ensure timely preparation and accuracy in reported metrics.

Project Management

• Facilitate department project planning and update of project statuses on Schedule, Cost, Quality, Scope, Communications, Risk, and Stakeholders.
• Partner with departments to drive projects and initiatives, support analysis and problem definition, provide suggestions and improve cross-functional collaboration.

Process Management

• Map Standards, Process Maps and Work Instructions with the departments, following standard notation. and looking for process improvements.
• Champion the implementation of the company’s Integrated Management System and ensure consistency and quality in deliverables.
• Identify process gaps or opportunities for improvement and work with relevant departments to develop and implement solutions.

Minimum Requirements

• Bachelor’s degree in Engineering, Administration, Economics, Statistics, or IT.
• For junior analyst - open to fresh graduates or 1-3 years of relevant experience in Business, Quality and/or Process Management.
• For senior analyst - open to 5 to 8 years of relevant experience in Business, Quality and/or Process Management.
• Strong stakeholder management and critical thinking.
• Good analytical, organizational, communication and presentation skills.

Other Desirable Attributes

• Advanced MS-Excel / PowerPoint skills / MS-Project / PowerBI / PowerApps.
• Master’s degree, MBA or other post-graduate degree in Business, Project Management, Finance, or similar.
• Prior experience in Project Management, Business Transformation, Process Improvement, Business Process Re-Engineering or Management Consultant is preferred.

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

JOB DESCRIPTION

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

Qualifications

JOB RESPONSIBILITIES

• Conduct market research, competitive analysis, and customer segmentation to inform product strategy, providing actionable insights to leadership.
• Own full components of product analytics (headroom, customer segmentation, key success metrics) with limited guidance, ensuring insights are delivered on time and meet defined goals. Be able to answer questions with a short turnaround time.
• Develop and deliver compelling reports and presentations that communicate progress, findings, and recommendations to stakeholders.
• Identify opportunities for improvement and proactively solve problems within a given scope. Demonstrate creative thinking and propose innovative solutions.
• Build partnerships across diverse teams (local, regional and global), embodying a One Google mindset to achieve shared objectives.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, Data Science, Economics, or a related field or equivalent practical experience.
• 3 years of experience in strategy consulting, business analysis, product strategy, or similar roles.

PREFERRED QUALIFICATIONS

• Proven ability to work independently, take initiative, manage projects effectively, and build strong cross-functional relationships.
• Knowledge of product development principles, market dynamics, and the key elements of effective organizations.
• Exceptional data analysis skills, proficiency with data visualization tools, and the ability to translate data into actionable business insights.

PRODUCT AREA

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

JOB DESCRIPTION

****Use this template only when existing Job Description options don't apply. For one-off use cases, not ongoing roles. If you need to create a NEW template for your team submit a request at go/jdreview.****

ADDITIONAL JOB DESCRIPTION

In this role, you will be part of the Sellside Global Scaled Solutions team, which supports the publishers and helps drive accelerated business growth for them through our publisher business generation and platform solutions. The Global Partnerships Sales Engine (GPSE) team is a critical part of driving operational efficiency and scale in support of our publisher business generation and platform solutions. The GPSE team centralizes work away from sales teams so that business leaders can concentrate their efforts on client-specific activities.

As a data analyst on the GPSE team, you will have the opportunity to work with an extensive range of cross-functional teams on the Global Partnerships side of the business, to further evolve and scale GPSE support. You will also be managing the contracting and billing functions for GPSE.

Qualifications

JOB RESPONSIBILITIES

• Support Sales users via optimization, reporting and troubleshooting support.
• Maintain high service levels through meeting or exceeding CSAT, timeliness and efficiency goals.
• Support implementation and optimization for Google’s Programmatic business generation and Platform solutions.
• Provide consult and technical support to a global vendor team.
• Contribute proactively to the analysis and optimization of processes, internal tools and product to drive efficiency and scale.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in analysis, operations, project management, or a similar role.
• Experience using SQL.

PREFERRED QUALIFICATIONS

• Experience using business generation or Ad serving solutions (e.g., Google Ad Manager, AdMob, DV360).
• Experience in streamlining operational processes (e.g., automation).
• Understanding of online advertising solutions (e.g., Ad serving, business generation) and key platforms and trends (e.g., desktop, mobile, video).
• Ability to operate in a changing industry and work well with a team.

Job Description:

We are seeking a skilled and proactive Data Analyst to join our team. In this role, you will play a crucial part in supporting our business development decisions through data analysis and insights. Your responsibilities will include monitoring key indicators, identifying potential issues, and collaborating with various business units to provide data analysis services.

Responsibilities:

• Understand the consumer finance business thoroughly and provide data analysis and insights to the team, aiding in decision-making for business development.
• Monitor and track key indicators of the consumer finance business consistently, analyzing any unusual fluctuations and identifying potential issues.
• Foster effective communication channels with business units and offer data analysis services.
• Contribute to the design and enhancement of risk control platforms, and actively participate in the establishment, deployment, and monitoring of credit models and anti-fraud rules.
• Engage in data mining and various modeling tasks, including feature extraction, integrated algorithms (e.g., GBDT, XGBoost), neural networks, and facilitate the implementation and application of data mining and modeling techniques in the consumer finance business.

Requirements:

• Bachelor's degree or higher in Mathematics, Physics, Statistics, Computer Science, or a related field in College of Science (COS).
• More than 1 year of experience in data analysis and the consumer finance industry, with a strong understanding of consumer finance risk control strategies.
• Solid foundation in mathematics and computer science, with a proactive attitude toward self-learning and research.
• Proficiency in data analysis, including strong analytical skills.
• Proficient in working with databases, such as MYSQL, Oracle, MongoDB, Hive, etc., including knowledge of database operations.
• Proficiency in at least one data analysis tool, such as SAS, R, SPSS, etc.
• Proficiency in one or several programming languages, such as Python.

Senior/ Assistant Manager, Service Transformation (MyChart Product Analyst)

As part of Group Service Transformation Office, the Senior/ Assistant Manager’s key role is to drive care transformation in NUHS by co-creating digital patient journeys and assessing the feasibility of leveraging MyChart for the shortlisted use cases. MyChart has been identified as a key tool for increasing patient engagement and activation. This supports a key thrust of the NUHS vision to deliver Incredible Care that is Digital as default. This role entails active user and stakeholder engagement to map out process workflows, participate in technical solutioning and lead change management efforts to drive MyChart adoption.

Reporting to the Head, Planning & Product Development Section, Group Service Transformation, you will:

Job Responsibilities

1. Support planning initiatives including, but not limited to preparing proposals, collating relevant technical info / statistics to guide decision making.
2. Perform independent research to identify new clinical features that bring value to app users and develop corresponding implementation plans.
3. Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training (e.g., department meetings, clinic roll-calls, orientation etc.)
4. Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints
5. Present concepts and designs to key stakeholders for review and iteration
6. Produce clear and comprehensive documentation on business requirements and ensure that the documents remain updated.
7. Harmonize development requirements and requests across public healthcare clusters.
8. Monitor the utilization and adoption of MyChart using Epic reports.
9. Collaborate with technical business analysts and system specialist teams to deliver digital solutions.
10. Coordinate and monitor roll-out of digital solutions across multiple touch-points.
11. Collate feedback directly from user feedback channels (app support email and app store reviews) to improve user interface design, product usability and operational workflows.
12. Manage internal stakeholder engagements and ensure that project plans are communicated timely.
13. Prioritize delivery of new/ existing features based on available app development resources and an understanding of the cluster strategic direction.
14. Support in ad-hoc/special projects assigned to Group Service Transformation.

Job Requirements

1. Degree in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent
2. At least 2 to 4 years of work experience, preferably in healthcare operations, nursing, or allied health..
3. Agile and innovative mind-set.
4. Excellent communication skills in presenting ideas and capable of leading stakeholder engagement sessions.
5. Proactive, with creative problem-solving skills.
6. Up to date on the latest user experience trends, techniques and technologies, preferably with experience in successfully integrating new techniques into solutions.
7. Passionate to be part of digital transformation in Healthcare.
8. Familiarity with NGEMR (Epic) is an advantage.
9. Exhibit the NUHS core values of Teamwork, Respect, Integrity, Compassion, and Patient Centeredness.