Contact Center Support (Contract)

Job Description & Requirements

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).

Responsibilities:

• Acquire up to 7 years of IT experience, including a minimum of 5 years focusing on Contact Center applications within the banking/financial services sector.
• Exhibit knowledge and familiarity with Avaya Contact Center solution, if possible.
• Demonstrate proficiency in 3-tier architecture applications to:
• Provide Level 2 support by comprehending application architecture and interfaces for effective troubleshooting.
• Support daily IT operations, resolving production issues by analyzing and proposing workaround solutions for service recovery.
• Specify monitoring requirements, anticipate system abnormalities, and proactively prevent potential issues.
• Perform application capacity planning and conduct performance tuning.
• Engage in regular disaster recovery simulations and exercises.
• Display strong interpersonal skills for effective communication with internal IT teams, business units/operations, and external vendors.
• Identify, troubleshoot, and mitigate batch issues, ensuring adherence to SLAs.
• Proactively identify opportunities for preventive measures.
• Execute administration and optimization tasks to achieve optimal system performance.
• Review technical and functional solutions from enhancement/project teams to ensure compliance with established standards.
• Propose design and operational optimizations.
• Provide timely responses to queries from various business units.
• Offer regular updates on status, progress, issues, and resolutions to business stakeholders.
• Collaborate with project/enhancement teams for the smooth transition of operations to the run team.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Junior Investment analyst

Location: RAFFLES PLACE

Working days: 5 days (Mon - Fri)
Working time: 9am to 6pm
Salary: $4000 - $6500

Job Responsible:

• Track changes in macroeconomic policies, economic conditions, regulatory policies, market liquidity, and other factors, analyze and uncover market trends and potential impacts.
• Able to deeply study the fundamentals of the covered industries through big data tools to assist in the construction of target industries worth investing in.
• Real-time tracking of industry development trends and business dynamics of leading companies, timely communication, and reporting
• Create financial models and use big data tools to conduct in-depth research on the fundamental aspects of the covered industries, assist in constructing investment-worthy sectors.
• Build extensive industry connections, exchange industry research findings with investment banks, securities firms, and other institutions, discuss hot topics, with the aim of forming investment recommendations.

Requirement:

• University degree or above in finance/ statistics/ economics or related fields.
• Minimum 2-3 years of relevant experience as a buy-side research analyst preferably with a verifiable documented track record of strong stock picking performance, capable of independently conducting industry research projects.

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

YOUR IMPACT

The Bank Relations team is seeking a professional who is looking to partner with teams across the firm as well as our bank relationships to maximize commercial and operational value for the firm.

OUR IMPACT

Bank Relations (BR) is a global team responsible for managing strategic relationships with the firm’s network of agent banks vendors. The team’s goals are to establish, enhance and maintain these relationships to derive the maximum commercial and operational value for the firm. BR leverages its agent bank network to develop creative industry solutions while ensuring the highest level of service quality and risk management. The team works closely with multiple divisions across the firm to accomplish its goals.

Daily tasks include but are not limited to the following:

• Support the global Bank Relations team in proactively managing external agent bank relationships for GS to achieve the firm’s commercial and strategic goals.
• Manage (including open/maintain/close) the firm’s cash and securities bank accounts, including client accounts in client-specific markets.
• Work with agent banks and internal teams to complete onboarding and periodic Know Your Customer (KYC) Due Diligence processes for Goldman Sachs Group, Inc., and its subsidiaries.
• Complete bank account dormancy reviews by partnering with agent banks and business units to determine eligibility.
• Collaborate with internal divisions to progress industry and regulatory initiatives.
• Evaluate new business proposals to assess impact to account management requirements with agent bank network.
• Escalate issues and challenges in the process and suggest procedural updates that can enhance processes / workflow.

SKILLS & EXPERIENCE WE’RE LOOKING FOR - BASIC QUALIFICATIONS

• 0-3 years of professional and relevant experience.
• Strong analytical and organizational skills.
• Highly detail oriented.
• Ability to operate independently and effectively drive multiple business initiatives.
• Excellent interpersonal and communication skills with the ability to interact with a wide range of stakeholders, both internally and externally.
• Strong written and verbal communication skills.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Knowledge of the securities industry/trade life cycles.
• Familiarity with industry guidelines and concepts (e.g. KYC).
• The role requires daily interactions with local vendors in China, reviewing legal documents and drafting official statements in Chinese, so proficient knowledge and comfort in the Chinese language will be required.

PREFERRED QUALIFICATIONS

• Candidate must be proactive, enthusiastic and team oriented.
• Experience and ability to review Chinese language legal documents.
• Ability to remain composed under pressure.
• Ability to prioritize work in a fast-paced environment.
• Ability to multi-task and re-prioritize at short notice.
• Adaptive to new changes and new challenges.
• Accuracy and attention to detail.
• Strong client service orientation.
• Well-developed organizational skills.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Location:OUE Bayfront

Contract Duration: 6-Months Contract

Working Hours: Mon – Fri, 9am – 6pm

Completion Bonus: Likely (Subject to Approval)

Job description:

• Perform Monthly management accounts closing and prepare appropriate financial statement at quarter and year end

• Prepare monthly Finance Trade book PnL and balance sheet schedules

• Prepare Inventory reconciliation

• Posting internal AR/AP Transactions

• Prepare government surveys and other ad hoc duties.

• Maintain accounting controls by preparing and recommending policies and procedures

• Prepare and coordinate financial schedules for Quarter and year end Audit

• Documentation of processes and review of existing processes for enhancement.

• Provide support to senior management on cost and revenue analysis, key performing indicators and trend analysis

• Liaise directly with HQ (ATC) on submission of key performance reports

• Ensure compliance with statutory and regulatory requirements

Requirements:

• Bachelor’s degree preferred in Accounting, Finance or related field

• Minimum 3 years’ of prior Accounting or Finance experience in a trading environment

• Prior audit experience in Big 4 is preferred

• Some tax knowledge is a plus

• Knowledge of generally accepted accounting principles GAAP

• Proficient in MS Excel, vlookup, SAP is a must

• Able to work under pressure to meet tight deadlines

• Need to commit to work on some weekends and after office hours

Interested applicants please send your resume to Eunice via whatsapp @97108810

What you'll do:

As an Asset Services Analyst, you will play a critical role in our dynamic team. Your primary responsibility will be handling Corporate Actions events related to Equity and Fixed Income products. You will ensure accurate processing of mandatory and voluntary corporate actions distributions while managing both internal and external stakeholders on Corporate Action issues. Your commitment to adhering to documented procedures, control guidelines, and compliance framework will be essential. You will also attend to reconciliation breaks in accounts daily, ensuring all queries are promptly attended to and investigated. Your support in change by assisting in devising and implementing improved processes will be invaluable. Additionally, you will participate in project initiatives and take up ad hoc tasks as required while managing operational risk associated with the processes.

• Process mandatory and voluntary corporate actions distributions accurately and on a timely basis (e.g. dividends, scrip/currency elections, REITs distributions, interest/redemption)
• Manage internal and external stakeholders on Corporate Action issues
• Adhere to documented procedures, control guidelines and compliance framework
• Attend to reconciliation breaks in accounts on a daily basis
• Ensure that all queries are attended to and investigated promptly
• Support change by assisting in devising and implementing improved processes
• Participate in project initiatives and take up ad hoc tasks as required
• Manage operational risk associated within the processes

What you bring:

The ideal Asset Services Analyst candidate brings proven experience in Corporate Actions. She possesses the ability to prioritise heavy workloads effectively, ensuring efficiency even in dynamic environments with tight deadlines. Her strong PC skills, particularly with Excel and PowerPoint, complement her excellent communication abilities. As a strategic thinker with good organisational skills, she can navigate complex situations with ease. Her commitment to her role and her ability to work cooperatively with senior business development teams and other internal stakeholders will be key to her success.

• Proven experience in Corporate Actions
• Ability to prioritise heavy workloads and work efficiently in dynamic environment to meet deadlines
• Strong PC skills, particularly Excel, Power point
• Excellent communication skills
• Strategic thinking ability
• Good organisational skills

What sets this company apart:

Our client is a leading global top-tier financial institution that is progressively expanding and growing its business on a global scale. They offer employees the opportunity to enhance their experience across the business function and across multiple business lines. If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Asset Services Analyst job.

What's next:

Ready to take the next step in your career? Apply today!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

• Day to day AML-related issues including reviewing and handling sanctions or transaction monitoring investigations or KYC approvals and assisting with overseeing monitoring of AML matters as set out in local regulations and HO policies
• Assisting in reviewing and keeping dept desk procedures and guides up to date
• Conducting AML reviews and advising on AML requirements (but excluding legal advice)
• On the job training of new joiners
• monitoring and supervising the AML framework of assigned APAC offices including working with AMLOs to understand the AML laws, policies and practices of the APAC office, keeping up to date with international developments in AML as well as changes to HO policies and recommend and monitor changes to the office’s policies, providing advice to AMLOs on AML matters (other than legal matters) and reviewing AML Procedure Manuals for assigned APAC offices
• Other tasks assigned by team lead or dept head

Requirements :

• Degree or Diploma
• At least 2 years + AML experience in a bank or financial institution. Candidates with lesser experience will be considered at entry level
• Must have an eye for detail and an analytical mind and willing to be hands on
• Understanding of MAS 626 and AML requirements
• Willing to be hands-on, team oriented and able to work under pressure
• Meticulous, with an eye for details
• Good communication skills (verbal and written)

Main Duties & Responsibilities

• Conduct thorough market research and analysis to identify and evaluate potential real estate investment opportunities.
• Perform complex financial modelling and analysis to evaluate the potential returns and risks of various investment opportunities.
• Prepare detailed investment memos and presentations to support investment decisions.
• Monitor the performance of existing investments and provide ongoing analysis and recommendations to optimize returns.
• Collaborate with other members of the investment team, including asset managers, property managers, and legal counsel, to evaluate potential investments and manage existing assets.
• Develop and maintain relationships with real estate brokers, owners, and other industry professionals to source potential investment opportunities.
• Assist in maintaining the portfolio model and conduct analysis on portfolio decisions to optimise financial performance.
• Prepare quarterly valuations and coordinate approvals from internal stakeholders and investors.
• Coordinate and prepare quarterly report and data packages to investors, as well as managing all investor queries in relation to the portfolio.

Job Requirements

• Bachelor's degree in finance, real estate, or a related field from a top tier university.
• 2 5 years of experience in real estate investment analysis or related fields.
• Strong analytical and financial modelling skills.
• In-depth knowledge of real estate investment analysis and valuation methodologies.
• Excellent communication, presentation, and interpersonal skills with experience presenting to senior management and investors.
• Ability to work effectively both independently and as part of a team.
• Excellent proficiency in Microsoft Office Suite (especially Microsoft Excel) and/ or financial analysis software.

Key Stakeholders (Internal and External):

• Senior Management
• Asset and Development Management, Property Management and Leasing
• Investors and Intermediary
• Real Estate brokers and other industry professionals

• Gather, collate, and analyse requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.

• Perform impact analysis of enhancement requests on existing processes.

• Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.

• Plan, schedule and execute to deliverable objectives from initiation till successful implementation within agreed timelines.

• Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.

• Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verification to ensure system deliveries meet requirements objectives.

• Formulate a Roadmap for ALM Risk Systems that continually address existing and potential business needs.

• Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

• Understanding and experience in the area of ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.

• Prior experience in implementing or managing an ALM Risk System would be an advantage.

• Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.

• Knowledge of machine learning and AI usage would be useful.

• Strong inter-personal, communication, presentation, analytical and problem-solving skills

• Proficient in SQL and Excel

Contact Center Support (Contract)

Job Description & Requirements

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My client is a renowned Bank in Singapore and am on the lookout for Contact Center Support (Contract).

Skillset & Roles/Responsibilities:

Up to 9 years of IT experience with a minimum of 5 years focused on Channels and Payment applications within the banking/financial services sector.

Prior knowledge of G3 and SWIFTalliance is preferred.

Proficient understanding of 3-tier architecture applications to effectively: Provide L2 support, demonstrating comprehension of application architecture and interfaces to upstream/downstream systems.

Facilitate day-to-day IT operations, including resolution of production issues by analyzing user-raised or system-reported issues. Conduct impact analysis and propose workaround solutions for service recovery.

Specify monitoring requirements and proactively identify system abnormalities to prevent potential issues.

Perform application capacity planning and execute performance tuning measures.

Participate in and conduct regular disaster recovery simulations/live exercises.

Demonstrate excellent interpersonal skills, capable of effective communication with various internal IT teams, Business Units/Operations, and external vendors.

Must-Have Primary Skills:

Technical Architecture: Operating Systems (Unix/Linux/Windows)

Application Support: Application Monitoring (L1/L2 Support)

5+ Years Experience

Core Skills:

Operating Systems: Unix/Linux/Windows

Databases: MS SQL, Oracle, PostgreSQL

Application Server: WebLogic, WebSphere

Middleware: MQ, Kafka, CD/SSH, JBOSS

Programming Languages: Java, C++, Shell Scripting, PL/SQL.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

POSITION OVERVIEW: Oracle HR Support Engineer (1-Year Contract - 12 Days Annual Leave)

As an Oracle HR Support Engineer, your responsibilities include the technical upkeep and support of the Oracle Human Resources Management System (HRMS). You will provide ongoing support for essential applications such as Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules, and other ERP financial modules. Your duties involve ensuring system availability, optimizing application performance, and contributing expertise to business requirement assessments. Additionally, you'll review technical and functional solutions, address queries from various business units, and provide regular updates on production status and issue resolutions.

Moreover, you'll support diverse jurisdictions spanning SG, MY, CN, and international locations, actively participate in Disaster Recovery and Business Continuity exercises, and offer on-call assistance as required, including weekends and after-hours. Your role emphasizes a commitment to quality and proactive measures to achieve error-free operations. You'll also play a pivotal role in supporting system deployments and upgrades across different environments.

Skillset:

• Proficiency in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management, and Compensation Modules.
• Strong command of Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, and Oracle SSO.
• Expertise in SQL, with hands-on experience supporting software/platform/database upgrades.
• Demonstrated experience in facilitating system deployments across various testing and production environments, encompassing SIT, UAT, PROD, and DR, with a solid understanding of DevOps methodologies.

Must-Have Primary Skill: Business Analysis-Data Analysis-Oracle

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

Roles & Responsibilities:

• Collaborate with Business Stakeholders to identify and suggest new systems and improvements to align with the strategic and operational objectives of the business units.
• Serve as a Finance business partner, closely engaging with Finance to address new business needs, requirements, and inquiries, and oversee the Finance project portfolio.
• Conduct thorough requirements gathering and analysis, documenting Business Requirements and engaging in configurations and setup tasks as necessary.
• Take ownership of project delivery, encompassing initiation, planning, execution, monitoring & controlling, and closing stages. This includes managing resources, stakeholders, timelines, costs, risks, scope, quality, and communications with project sponsors, business users, vendors, and team members.
• Strategize and coordinate end-user testing and training for system enhancements and implementations.
• Deliver status reports and provide project updates to Project Stakeholders, including Senior Management.
• Lead or participate in the data analytics journey, collaborating closely with the business to identify opportunities for leveraging data insights and foresights. Offer guidance and input on data extraction within various Finance systems and contribute to data governance and security discussions.
• Supervise the resolution of Finance-related issues by monitoring the performance of Level 2 support vendors.
• Facilitate access rights requests and reviews for Finance modules.
• Engage in Disaster Recovery exercises, Audits, and other Business As Usual activities as required.

REQUIREMENTS:

• Possession of a Computer Science/Information Technology degree or an Accountancy degree coupled with qualifications in Computer Science/Information Technology.
• Proficiency demonstrated through involvement in at least 3 complete SAP implementation cycles within SAP FICO modules, particularly in areas such as Controlling (e.g., Profitability Analysis and product costing), with understanding of integration with Sales & Distribution, Materials Management, and Production Planning modules. Alternatively, a minimum of 5 years' experience in supporting large Finance department IT systems or in Financial Planning and Analysis and Financial Consolidation systems.
• Exceptional organizational skills enabling management of multiple concurrent projects or tasks.
• Ability to effectively influence and lead diverse stakeholders and vendors.
• Established history of success in project management, as well as user and vendor management.
• Strong aptitude in business and requirements analysis, along with excellent verbal and written communication abilities, capable of articulating IT solutions to both technical and non-technical audiences.
• Proficient in working both independently and collaboratively within a team setting.
• Adaptability to changing circumstances and environments, particularly in fast-paced contexts.
• Open-mindedness and proficiency in configuration and setup tasks when necessary.

Please contact Devin Eng at [email protected] for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

Channel Payment Application Support

Skillset & Roles/Responsibilities

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email: [email protected]. Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones to resolve cases effectively.
• Partner with international counterparts, ensuring alignment and efficiency of global processes.
• Demonstrate strong analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 2+ years of customer support experience dealing with B2B account management
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Experience in billing support or order management in a B2B environment
• Experience with Oracle and Salesforce / Microsoft Dynamics
• Experience working in technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Customer Service
• Order Management
• Investigation
• Communication
• Time management

Senior Investment Analyst

Location: RAFFLES PLACE

Working days: 5 days (Mon - Fri)
Working time: 9am to 6pm
Salary: $8000 to $12000

Job Responsible:

• Analyze financial markets and industry trends, including macroeconomic environment, industry trends, and company performance.
• Conduct independent investment research, including evaluation of potential investment opportunities and modeling analysis.
• Assess the risk and return of investment portfolios and provide corresponding investment recommendations.
• Monitor the performance of investment portfolios and adjust investment strategies in response to market changes.
• Collaborate closely with other investment team members and management to develop and execute investment strategies.
• Participate in internal and external investment decision-making meetings and provide professional investment advice and reports to management

Requirement:

• Master's degree preferred in finance/ statistics/ economics or related fields.
• Minimum 4- 8 years of relevant experience as a buy-side research analyst preferably with a verifiable documented track record of strong stock picking performance, capable of independently conducting industry research projects.
• Holder of CFA and/or CPA highly preferred.

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Allegis Group is the global leader in talent solutions, focused on working harder and caring more than any other provider. We'll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That's the Allegis Group difference, and it's consistent across every Allegis Group brand. We exist to create significant opportunities for people – the employees and the leaders – that, day by day, shape our world.

The Human Resource (HR) Analyst will collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to recruitment, retention, and legal compliance. The HR Analyst plays a key role to leverage and optimize people data and reports to provide insights. This role is an analytical role that will enable the APAC HR Team to meet the requirements to conduct both internal, external and statutory reporting.

Responsibilities:

• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labour statistics, competitors’ practices, and other sources.
• The role will look at various data indicators and inputs such as employee relations, Work, Health and Safety, Visas and Immigration, Gender Reporting, People Data, Remuneration, Pay and Conditions, and ad-hoc requirements.
• Analyses data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Assist HR leads to prepares reports of data results, presenting and may be involved in explaining findings to senior leadership.
• Identifies and recommends reasonable short- and long-term goals, milestones, and benchmarks for key performance metrics.
• Based on metrics and analysis, makes recommendations for policies and activities to improve the organizational culture including suggestions to attract and hire qualified candidates, to motivate and retain employees, to address staffing issues, and to maintain legal compliance.
• Ensures compliance with data privacy regulations and best practices.
• May guide and/or assist with performance, benefit, and compensation review and evaluation processes.
• A key element of the role will be administration and expertise in ensuring HR Systems are being utilized at optimal levels and supporting the HR communication ecosystem.
• The role requires proactive approach to understanding business requirements and relationship building and partnering with the HR team to deliver on key priorities, projects and BAU elements.
• Performs other duties as assigned.

Requirements:

• Bachelor’s degree in human resources, business administration or statistics.
• Professional certification in data analytics will be an added advantage.
• Minimum 3 years of relevant experience
• Experience in People systems administration, data analysis, and reporting.
• Proficient in working with HR systems, such as PeopleSoft or similar platforms is highly desirable.
• Strong interpersonal skills as relationship building are key.
• Strong in MS excel and data visualization tools (e.g. Power BI).
• Familiarity with statistical analysis techniques and people analytics methodologies.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Strong critical thinking skills is essential.
• Ability to “connect the dots”.
• Understanding of People processes and practices, including talent acquisition, retention, performance management, compensation, and employee engagement.

• Recent experience in working with Java J2EE applications.
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus.
• Exposure to banking industry is a plus.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.
• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome.
• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment.

Working hours –

Kindly take note of the following details for shift work :

Transport allowance - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing:

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

Need to support including night shift, weekends, and public holidays

Job Description

• Assist to document the detailed requirements in line with bank standards
• Understand existing technology landscape with a view to delivering seamless integration
• Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.
• Work with various operational teams to establish new procedures as needful
• Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed
• Perform requirement traceability matrix against BRD and FSD
• Review and confirmed list of capabilities against BRD
• Manage the change process within the analysis phase
• Review and signoff functional specs prepared by various SAs
• Review test cases with SIT testers
• Provide support for SIT/UAT
• Provide support on product incident investigation and resolution

Requirements:

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work under the supervision of senior FBA and solution architect to derive final solution
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request.

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

The role focuses on SAP for Insurance application support, technical solution development, and documentation. The ideal candidate will analyze business requirements, develop system solutions, and ensure quality performance through comprehensive testing. They will also support users during User Acceptance Testing (UAT) and post-implementation, provide production support, and collaborate with stakeholders to address issues effectively.

• Provide application production support within the service level agreement established.
• Engage in the technical development of solutions, including the creation of technical documentation, application documentation, and user guides.
• Analyze business requirements to deliver suitable system solutions.
• Conduct System Integration and User Acceptance Testing, and document the test results.
• Perform root cause analysis for incidents and implement corrective actions.
• Execute functional analysis and code programs in accordance with SAP coding standards.
• Provide user support during UAT and post-implementation.

• A degree in Computer Science or a related field.
• General Insurance knowledge is preferred.

• A minimum of 5 years' experience in ABAP application development and a willingness to expand technical skills.
• Experience with the SAP for Insurance suite (e.g., FS-PM, FS-CM, FS-RI, FS-ICM, FS-CD, FS-BP).
• Proficiency in OOABAP, ABAP programming, Data Dictionary Objects, and RICEFW development, as well as Smart Forms, Scripts, BAPI, and BADI implementation.
• Experience with PI/PO, background services, portal integration, SAP Web services, and SQL databases.
• Understanding of IFBC configuration and PBT/BDT framework, TMF model, and FPP framework.
• Functional and technical knowledge of SAP for Insurance modules integration.
• Strong analytical and debugging skills with the ability to work independently.
• Excellent communication and interpersonal skills, proficiency in English, and a strong team player attitude.

• Coordinate with Company logistics activities and oversee business plans at the regional level.
• Lead the Logistics and Landing Storage and Delivery (LSD) function and participate in the strategic planning of logistics solutions.
• Promote Asia-Pacific standard process and strategy of Supply Chain within NSC/Factory
• Analyze logistics costs and (KPIs) for guiding to actions for achieving target.

Requirements:

• Diploma in Logistics or equivalent
• At least 3 years of experience in Freight Forwarding, Logistics or Shipping industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Key Responsibilities:

• Process mandatory and voluntary corporate actions distributions accurately and on a timely basis (e.g. dividends, scrip/currency elections, REITs distributions, interest/redemption
• Process corporate action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level
• Manage internal and external stakeholders on corporate action issues
• Adhere to documented procedures, control guidelines and compliance framework
• Attend to reconciliation breaks in accounts on a daily basis
• Ensure that all queries are attended to and investigated promptly
• Support change by assisting in devising and implementing improved processes
• Participate in project initiatives and taking up ad hoc tasks as required
• Manage operational risk associated within the processes

To succeed in this business control management environment, you will need to have the ability to work as a team player. The successful Corporate Actions Analyst (12 months contract) will need to have the ability to work effectively and co-operatively with senior business development teams and other internal stakeholders as well as communicate effectively with intermediaries when the need arises.

Key Requirements:

• Corporate actions experience
• Ability to prioritise heavy workloads and work efficiently in dynamic environment to meet deadlines
• Strong PC skills, particularly Excel, PowerPoint
• Strong communication skills
• Strategic thinker
• Good organisational skills

This is a leading global top-tier financial institution and is progressively expanding and growing its business on a global scale. This organisation offers employees the opportunity to enhance their experience across the business function and across multiple business lines.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Corporate Actions Analyst job.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Description Summary

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

• Working with the Sales team to clarify the support required
• Determining the most effective deployment of the Sales Support Analysts (prioritization)
• Supporting in the resolution of complex issues and direct the handling of client support interactions
• Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
• Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

Job Description

• Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines.
• Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects.
• Partake in global initiatives as part of the broader Global FIC ACO Team.

Your key responsibilities include but not limited to:

• Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
• Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
• Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
• Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
• Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
• Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
• Escalate any issues to Manager on a timely basis

Your skills and experience:

• Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
• 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
• Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
• Good data analytical and problem solving skills

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are looking for an Application Support Engineer to join a software solutioning company delivering FinTech Applications.

• Salary package up to $4,200 + AWS + VB (~2 months bonus)
• Gain exposure to the latest web technologies
• Central work location - Hybrid working arrangement

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions.
• Collaborate with Level 2 technical staff and project managers to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction.

Requirements:

• Qualification in Computer Science or equivalent.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• 12-hour shift arrangements are in 3-2-2-3 (Work - Rest - Work - Rest days) rotating manner.
• Mandarin is required for business communication needs.

Interested candidates may apply via email to [email protected] (indicating Job ID J44040 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781