Student Support

• Respond to all enquiries (email, telephone and walk in) providing advice when necessary to prospective parents, ensure that the school provides all applicants with the relevant and accurate information;
• Assist the Manager with all matters relating to student admissions, including student contract, student pass application, insurance coverage, etc;
• Keep prospective pupil files up-to-date;
• Work with internal departments to ensure the smooth transition of student transfer;
• Responsible for maintaining the admission database for the school management review;
• Work closely with Finance on all matters pertaining to the fee payment, such as student tuition fee, agent commission, etc and ensure the correct procedure is followed;
• Collaborate with the team to conduct student surveys, collate data and produce a report for trend analysis.
• Participate in the school committees and events as and when required;
• Any other duties commensurate with the nature of the job, as determined by the school.

Marketing

• Plan and organise all the school tours by prospective parents, including staff liaison and all related matters;
• Negotiate contracts with agent and to promote and market the school, establish distribution networks and develop distribution strategies;
• Produce slides and seminar materials for marketing events;
• Produce brochures and marketing materials for management approval;
• Organise, coordinate and participate in local/overseas promotional activities and open house, work with internal school departments, agents, parents to market products and services.

Requirements:

• 2-3 years of work experience in the educational industry;
• Bachelor’s degree or diploma in a relevant field;
• Team player with positive, cheerful, helpful work attitude and initiative;
• Capable of independent and committed effort, with good organisation & interpersonal skills;
• Proficiency with Microsoft Office is a must;
• Possess good written and spoken communication skills;
• Marketing knowledge will be an advantage.

Work Location: Bartley

Working Hours: Mondays to Fridays: 7.00am to 4.00pm, inclusive of half hour lunch break

Contract Period: From 1 January 2025 – 31 December 2025

Job Description

o Support basic administrative duties such as PRINTING, photocopying and faxing.

o Greet and welcome visitors

o Answer, screen and forward calls

o Attend to queries. (e.g. provide basic and relevant information) in person or via phone calls

o Handling mail and deliveries

o Attend to students who are sick and those seeking permission to leave school.

Job Requirement

• GCE N Level or equivalent (Qualification)

• Must be able to use a computer for basic administration work.

• Must be able to operate the high speed multifunction printer MFP.

• Preferably have one year of work experience in a government school environment

EA: 22C1322

EAP: R24124011

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Requirement:

• At least 2 years working in an L2 Application Support Environment.

Core technical competency required:

• Linux; Unix Shell Scripting
• SQL (MYSQL/MSSQL)
• OpenShift/Docker

Good to have:

• AngularJS
• ActiveMQ
• Elastic Search
• Application Monitoring Tools
• CI/CD (Continuous Integration & Continuous Deployment)
• Python
• Microservices concept
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.

Location: Jln Senyum (Near Kembangan mrt)
Working Days: 6 days (off weekday)
Working Hours: 8.30am – 4.30pm
Salary: $1,900 - $2,200

Roles & Responsibilities

• With Class 3 Driving Licence – to drive Volunteers for meetings and errands
• Assist in Temple's and Memorial Hall's daily operations
• Support events organized by the Temple (Vesak, Qing Ming & Ullambana Festival)
• Attend to customers’ enquiries
• Other general / ad-hoc duties as assigned

Requirements

• Basic Computer Knowledge
• Able to work 6-day’s week (including weekends and public holidays

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Preferred Skills

Intermediate knowledge and hands on experiences in SQL and Linux

Overview:

This position is for an experienced Engineer on the Desktop Support team responsible for partnering with both IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies standard operating environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities:

• Primary desktop support for Windows Operating System, Mobile Device Management.
• Infrastructure, Video Conferencing systems, and MS teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users locally.
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the Knowledge Base.
• Document in detail case status and tasks / work completed with end users in the ITSM system.
• Follow the company’s critical incident process.
• Perform basic staging tasks such as assembling computer components, imaging/copy hard drives, asset tagging, repackaging equipment.
• Work with Field Service/Project teams to ensure the proper equipment is allocated for work orders.
• Maintain inventory controls over tools.
• Provide reports supporting the asset inventory using excel and other tables as needed.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles.
• Good knowledge with supporting business applications is required.

Required Qualifications:

• Bachelor’s degree in IT or Computer Science preferred.

Preferred Qualifications:

• Support Certifications, desired:
• Microsoft Certified Professional.
• Microsoft Certified Technology Specialist.
• Technologies - Candidate must have minimum 5 years combined experience and be proficient in supporting the following technologies:
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
• General knowledge/troubleshooting for Macs.
• General knowledge/troubleshooting for Networking.
• General knowledge of Microsoft Intune.
• General knowledge/troubleshooting for MFDs.
• Mobile Device Management and Mobile Web Apps, iOS, etc.
• Active Directory Administration and Infrastructure Design.
• Office 365 and MS teams.
• Understand and troubleshoot Azure MFA.
• Desktop imaging.
• Strong customer service skills.

Job Description

Candidates must have 8+ years of experience in production Support in a banking environment.

Must have exposure to technical requirements, analysis and development.

Knowledge of ITIL Concepts.

Knowledge of SRE Methodology for Incident management.

Requirements

Manage L2 Support for day to day incidents / service request.

Ensure all SLA defined for Production support are met.

Support the system architect in the raising and maintenance of technical debts.

Adopt SRE principles to help build a more robust and stable production.

Align with the providers and Infrastructure in respect to lifecycle or IT services.

Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us.

The Customer Support Director is the prime interface and point of escalation for any major issues arising from the customers. Issues can be related to technical, spares, quality, commercial, safety, flight operations or any related subjects.

As Customer Support Director, your objective will include:

· Developing strong understanding of customer airline operations and creating support actions that can improve their business

· Anticipate issues arising that can be of impact to customers’ operations

· Developing and maintaining relationships with a portfolio of Airlines.

· Coordinate cross-functional support activities for your list of assigned customers.

· Lobbying and working with internal stakeholders and/or external vendor(s) for solutions to support customers

· Promoting the products and services developed by the ATR Customer Service Directorate.

ACTIVITIES

· Ensure daily contact with the Customers assigned to him/her on major support matters

· Monitoring of customers’ fleet utilization and anticipate any support requirements

· Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs

· Ensure the coordination of all support matters within AES as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.

· Actively support AES’s Aircraft Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs

· Monitor Customer satisfaction and ensure proper communication is made on the matter

· Assist the Credit Management team in the efforts to collect on-time payments from the Customers

· Other duties as assigned.

PROFILE

· University degree or equivalent either in engineering or business management

· At least 7 years of professional experience in the following fields:

o Experience in an airline organization or in a position of customer support role

o Experience of aircraft manufacturer Customer Services organization and activities

· Understanding of aircraft systems and structures.

· Good knowledge of aircraft maintenance and operations.

· Commercial experience is a plus

· Ability to understand and synthesize complex issues and co-ordinate the activity of different working teams towards their resolution.

· Project management skills and ability to coordinate activities on a transversal basis Customer-orientation, communication and soft skills product quality conscious and understanding of operator’s constraints

· Frequent travelling is required

· Ability to work under stress conditions and ability to travel under short notice

· Languages: Fluent English. Chinese and French language speaking skill would be a plus.

· IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Mission Description:

• Act as the primary subject matter expert for production processes and automation technologies.
• Collaborate with cross-functional teams to identify and implement process improvements and automation solutions.
• Provide guidance on best practices for manufacturing operations, ensuring compliance with industry standards and regulations.
• Support the design, implementation, and optimization of automated systems in the production environment.
• Conduct training sessions and workshops for staff on automation tools and production processes.
• Troubleshoot and resolve production-related issues, ensuring minimal downtime and optimal efficiency.

Profile Requirement

• Bachelor’s degree in Chemical Engineering / Bioengineering / Chemical & Biomolecular Engineering / Pharmaceutical Engineering or related field.
• Minimum 3 years of experience in pharmaceutical manufacturing, with a focus on automation.
• Strong understanding of regulatory requirements (e.g., cGMP, FDA).
• Proven experience in process optimization and automation system implementation.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and collaboration skills.

What you'll do:

In this role as an IT Support Specialist (Contract), you will be key in ensuring the smooth operation of IT systems within the organization. You will be responsible for managing Service Management ticket queues, troubleshooting hardware, software, and networking issues, and supporting various project initiatives. You will also assist with asset management, employee onboarding, and documentation creation, and help track and report on performance metrics to meet key project deadlines. Sensitivity and discretion will be necessary to handle confidential and sensitive information.

• Manage Service Management ticket queues based on priority
• Provide troubleshooting support for incidents and requests involving hardware, software, or networking
• Support or lead IT projects and initiatives
• Assist with asset management to ensure accuracy of the Asset Inventory Database
• Help with onboarding new employees by preparing IT equipment
• Create documentation, including policies, processes, training materials, and knowledge base articles
• Understand and report on performance metrics
• Manage project assignments to stay on track for critical goals

What you bring:

The ideal candidate for this role of an IT Support Specialist (Contract) has at least two years of experience in IT support and customer service roles within a mid to large-sized organization. You will have proven experience troubleshooting and providing technical support across various platforms, including both Windows and Apple operating systems. Your strong technical background will allow you to manage the lifecycle of IT equipment and execute tasks to completion. You are a team player with excellent customer service skills, able to work independently while following ITIL principles.

• Minimum 2 years' experience in IT support and customer service
• At least 2+ years' experience in a service and support technical role (700+ user environment)
• Strong customer service skills with the ability to work with a diverse range of individuals
• High proficiency in Windows and Apple operating systems, platform software, and hardware
• Strong technical skills with the ability to complete projects independently
• Experience managing the full lifecycle of IT equipment and systems
• Strong teamwork and the ability to work unsupervised
• Understanding of ITIL principles

What sets this company apart:

Our client is a global leader in life sciences, focused on delivering innovative solutions to advance human health. They emphasize collaboration, swift solution delivery, and maintaining the highest quality standards in their work.

What's next:

Ready to unlock your potential? Apply today!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Introduction to the Role:

Looking for a migration support engineer who will be part of an existing team. The overall objective is to assist with all technical support work related to project including infrastructure, application and user migrations.

Responsibilities:

• Assist in conducting quality assurance (QA) and UAT for applications to ensure they meet functional and performance requirements. Coordinate UAT efforts by engaging with testers and gathering feedback for further improvements.
• Support the packaging, promotion, and deployment of applications to the production environment. Facilitate application entitlements and revocations for end users as needed and troubleshoot any application-related issues.
• Perform cluster rebalancing and retrofitting tasks to optimize application infrastructure and ensure efficient resource allocation.
• Assist with image and infrastructure testing by troubleshooting issues, coordinating testing efforts, and collaborating with relevant teams to ensure smooth functionality.
• Manage and coordinate change requests (CRQs) related to project tasks. Ensure all stakeholders are informed of upcoming changes and that processes are followed.
• Provide support during user migration processes, including profile issue troubleshooting and remediation to ensure a seamless transition for users.
• Assist with device reclaim efforts and perform cluster rebalancing using VMware technology – vmotion via PowerShell scripts.
• Perform analysis on packaging priorities. Contribute to application rationalization to optimize the portfolio of applications.
• Organize and host bridge calls, ensuring clear communication between stakeholders, technical teams, and any other relevant parties to address project-related issues and updates.

Qualifications & Experience:

• Ability to execute pre-built PowerShell scripts effectively for various automation and system management tasks.
• Hands-on experience working with virtual desktops, virtual servers, and virtual infrastructure. Strong understanding of operating systems including Windows 10 and Windows 11, as well as enterprise applications.
• Demonstrated experience supporting a large group of users, particularly in an enterprise environment, with expertise in troubleshooting and resolving issues related to Windows 10, Windows 11, and enterprise applications.
• Strong written and verbal communication skills in English, with the ability to clearly convey technical information to both technical and non-technical stakeholders
• Solid technical foundation and working knowledge of a broad range of infrastructure teams, including engineering, storage, operations, support, and service desk. Ability to collaborate with teams across APAC and other regions.
• In-depth knowledge and experience working with VMware, including vCenter (VC), Horizon Cloud Service (HCS), vMotion is required.
• Previous experience working in a financial organisation environment is essential, with an understanding of industry-specific IT challenges and requirements.Willingness to perform system changes during weekends and weekday nights, as required for project needs or support functions.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference: Chloe 543426

EA Registration No.: R24122125, Yap Mei Zhen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Job Description:

• Plan and carry out meaningful and purposeful programmes and activities to enable residents to learn new things or continue to use their abilities
• Help residents experience autonomy by supporting them in their basic activities of daily living (e.g. dressing, meal, toileting, personal hygiene, mobility) through appropriate levels of prompt/cues
• Support therapy interventions in the ward to enable residents to optimise their functions in daily living
• Perform general housekeeping to maintain cleanliness of wards including equipment, furniture and tools, crockery
• Meal set up and assist in serving meals and drink to residents
• Collaborate with staff in the ward to deliver quality care services to residents (eg. Vital signs taking for residents)
• Maintain care excellence through proper documentation of the residents’ progress
• Assist Volunteer Coordinator in collaborating with volunteer and community in running volunteer-supported activities for residents

Job Requirements:

• Relevant experience would be an advantage
• Entry level is welcome as long as with compassion , caring and thoughtfulness
• Advantageous for candidates with WSQ Certificate in Healthcare Support (Nursing Care)
• Able to communicate with team members and maintain good teamwork
• Physical fit to handle the needs of care residents

Job Highlights

• Contract Duration: 6 Months.
• Nearest MRT Station: Outram Park MRT.
• 5 Working Days per Week.
• Hybrid working arrangement.

Responsibilities

User Acceptance Testing (UAT)

• Assist in preparing UAT test cases and scripts.
• Support UAT execution, log defects, and provide user feedback.
• Participate in basic system testing to ensure proper functionality.
• Coordinate with internal teams and vendors to address feedback.

Meeting Coordination

• Schedule and coordinate meetings with stakeholders.
• Prepare agendas and pre-meeting materials.
• Take meeting minutes and share follow-up notes with attendees.

Data Migration Support

• Assist with data cleaning for accurate migration.
• Support data mapping from old to new systems.
• Test and verify data migration integrity.
• Track and report data migration progress.

Financial Report Review

• Review financial reports for proper documentation.
• Verify data accuracy and highlight discrepancies.
• Ensure compliance with grant guidelines.
• Support internal audits and resolve any issues.

General Support

• Handle additional tasks as needed.

Requirements

• Singaporean only.
• Knowledge or experience in Finance/Accounting would be advantageous.
• Literacy in computer software (Microsoft Word, Excel, PowerPoint). Comfortable with reviewing e-documents.
• Minimum Degree.

Interested candidates please click “Apply Now”.

We regret to inform that only shortlisted candidates will be informed.

Angelle Patrick John

Fulfillment Team

BGC Group Pte Ltd

EA: 05C3053

We are looking for candidates that are looking for IT job.

Job scope as follow for the candidate:

• Provide technical support to ensure the smooth operation of PCs / NB/ Servers/Network switch/Router/Firewall/ printer through regular maintenance & housekeeping.
• Job also include diagnosing and resolving of hardware and software problems, installing software and new applications as well as providing advice and assistance to users.
• Cabling job

Willing to learn & responsible

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Competitive remuneration package (up to $4,000 + AWS + VB).
• Hybrid working arrangement.
• Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

• Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
• Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
• Prior experience in supporting mobile or web applications is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• Kaki Bukit, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

To provide L1, L2, L3 support for SAP HANA

Requirements:

• Database Incident management, Event Management, Outage Management & Service Request Management
• Root Cause Analysis
• Support standard/non-standard Build activities
• Provide Database support to RDBMS such as HANA Database
• Supporting Backup & Recovery
• Alert handling and optimization
• Decommissioning of system/server as needed

Job Scope

• Support the team of trust managers in the day-to-day administration.
• Assist in KYC process for bespoke team structures (e.g. periodic reviews, collation of documents).
• Assist with completion of documents and forms.
• Liaise with the operations team in reviewing, sending, and scanning of documents.
• Assist in any ad-hoc tasks or assignment.

Job Qualifications

• Diploma or Degree holder in any related field.
• At least 3 years’ administration experience in a banking environment.
• With excellent multi-tasking skills and present a high level of professionalism and good working attitude.
• Excellent written, verbal, and interpersonal communication skills.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong

technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

Manage the day-to-day running of application systems, for example:

• Oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• Manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• Work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• Manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• Plan, execute and support system implementation, software/hardware upgrades and security patches.
• Perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• Monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• Work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.
• Identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/ government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency writing Approval of Requirements, Tender Spec and Award Note for ICT system procurement

About the job

Company Overview

Taguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi® Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.

What We Offer

Taguchi are at the forefront of data driven marketing and you’ll be front and centre in working with clients and developers to deliver a broad range of exciting projects.

• You get to work with a growing number of blue-chip brands in across a variety of industries
• Very competitive salary
• Convenient Singapore CBD location
• Taguchi are in an exciting growth phase in terms of product development and client adoption.
• It’s a small and collaborative team where you will be exposed to and learn from leaders in their respective fields. On top of that, everyone is friendly and accommodating.
• We provide opportunities for career advancement within company.

Job Responsibilty

The Technical Support Engineer will be part of our Melbourne and Singapore based support team and will provide technical assistance and support to clients across Australia, Asia-Pacific, Europe and the United States.

The Technical Support Engineer will report primarily to the Operations Manager and other line managers as required and will work closely with our software development, product and account management teams to ensure client support tickets are answered and resolved appropriately.

Specific tasks include:

• Monitoring and processing client support tickets via a centralised ticketing system, within agreed time frames
• Troubleshooting, debugging, and implementing fixes for client raised issues
• Providing end-users with a series of actions or instructions to resolve issues or perform certain tasks
• Escalating and following up tickets with other teams where required
• Prioritization & management of tickets
• Reporting common and new issues to the product team
• Improvement of the support knowledge base and support documentation
• Frontend development tasks including updating, implementing and fixing Javascript/HTML emails
• Contributing to the improvements of the Taguchi software
• Work independently to complete development/bug fixes
• produce efficient and quality code and carry out testing
• Identify and implement ideas to improve processes, programs and software
• Help support other team members
• Perform other various tasks as required and in accordance with their skills and personal development

Key Results Areas

The ultimate success measurement for the Technical Support Engineer will be in the quality of the technical tasks and technical support tickets completed, and the level of resulting client satisfaction.

Job Requirement

You will be able to demonstrate proficiency in the following:

• Frontend web languages (HTML, CSS, Javascript)
• Customer service or technical support
• Exposure to ticketing software

Experience with some or all of the following would be an advantage:

• MacOS
• Jira, OneDesk
• JavaScript package management and build tools
• Vue.js
• React
• Versioning tools including GitHub
• Email template development
• Experience with the Taguchi® Marketing Automation Platform or another marketing automation platform
• Secure coding practices and knowledge of and/or familiarity with OWASP

Report To

Operations Manager (Melbourne, Australia based)

Quality traits we are looking for

We are seeking an individual that can provide technical assistance and support to our clients. The ideal candidate will have a technical background and excellent communications skills to effectively troubleshoot and resolve technical issues.

We are also looking for:

• A great team player
• A friendly and positive, can-do attitude
• Technical proficiency and enthusiasm to learn
• Ability to problem solve and excellent attention to detail
• Ability to collaborate and communicate with both technical and non-technical teams
• Capability to work proactively, both independently and within a team environment
• Excellent communication skills (both written and verbal) to articulate complex topics
• Superior organisational skills and strong work ethic
• Excellent customer service skills and ability to empathise with customers
• Willing to develop and extend themselves outside of their comfort zone and take the initiative
• Ability to adapt and have flexibility to varying working hours

Things about you

We want to know what makes you tick, what you enjoy – hobbies, achievements etc. So come prepared.

Qualifications

Polytechnic or University Graduate in IT, Software Development, Marketing or equivalent training or experience working with web technologies.

Years of Experience

1-2 years

Previous employment is not essential, therefore suitably qualified graduates are invited to apply. However, prior experience in a technical or system support role is advantageous.

Job Type

Entry level, full-time, hybrid

Based in Singapore CBD

To cater for our European and US clients, the hours of this role will be 12pm-9pm Monday to Wednesday and 9am-6pm Thursdays and Fridays (subject to change).

Important

Applicants must be legally entitled to work full time in Singapore. Proof of work eligibility and local references will be required. All Taguchi Marketing Pty Ltd appointments are conditional on the selected applicant passing a successful police background check.

Salary

For full time, the salary ranges between SGD $3,000-$3,500 per month, depending on experience.

Application

Contact details: Please email your resume and a cover letter addressing the above to [email protected].

Attention to: Operations Manager

Job Responsibilities:

• Oversee the storage, inventory, and distribution of parts, and kits for base maintenance activities.
• Coordinate with Base hangar Ops personnel to understand kitting requirements and prioritize stock availability.
• Ensure timely issuance and return of spare parts/kitting kit to avoid delays in aircraft maintenance schedules.
• Monitor inventory levels and initiate procurement requests to prevent shortages.
• Conduct regular inventory checks and audits to ensure accuracy and minimize discrepancies on the report.
• Implement and maintain efficient kitting management systems.
• Lead and supervise the kitting store team, ensuring proper training and adherence to company policies.
• Assign tasks, monitor performance, and provide feedback to improve efficiency and productivity.
• Manage shift schedules to always ensure adequate staffing.
• Ensure all activities comply with regulatory requirements and safety standards in the aviation industry.
• Maintain records of spares and equipment usage to meet audit and compliance requirements.
• Promote a culture of safety and adherence to hangar activities.
• Collaborate with warehousing, logistics team, and Base hangar Ops teams to streamline kitting processes.
• Provide daily reports on kitting inventory status, shortages, and operational issues.
• Act as the primary point of contact for kitting-related concerns in the hangar.
• Identify and implement process improvements to enhance kitting operations.
• Provide monthly kitting services report for customer to review.

Job Requirements:

• Diploma / Degree in Logistics, Supply Chain Management, Aviation Management, or a related field. with min. 3 years of experience in inventory or store management, preferably in aviation or a related industry.
• Knowledge of aviation regulations, safety standards, and compliance requirements.
• Experience with inventory management software(SAP) and systems.
• Strong leadership and team management skills.
• Proficient in data analysis and reporting.
• Effective communication and coordination skills.
• Detail-oriented with a commitment to accuracy and efficiency.
• May involve shift work to support 24/7 maintenance operations.
• Adherence to strict safety protocols and use of personal protective equipment (PPE).

Position Summary

We are seeking an experienced Functional Business Analyst with expertise in Actimize or similar transaction monitoring systems to join our team. This role will support a client project focused on upgrading and enhancing transaction monitoring capabilities. The ideal candidate will have strong business analysis and system expertise, complemented by excellent customer-facing skills. Success in this role means delivering value to the client by understanding their needs, collaborating on solutions, and ensuring timely and effective system implementations.

Key Responsibilities

Requirement Gathering: Collaborate with client stakeholders, including compliance, risk, and IT teams, to gather, document, and prioritize requirements for transaction monitoring upgrades and enhancements.

Solution Design: Translate business requirements into detailed functional specifications for Actimize or other transaction monitoring systems, including configurations, rule logic, and scenario development.

System Configuration and Testing: Oversee configuration changes and ensure thorough user acceptance testing (UAT) to verify that system enhancements align with client expectations.

Compliance Alignment: Work closely with client compliance teams to ensure system configurations align with regulatory requirements and industry standards.

Project Execution: Provide project management support, including tracking milestones, identifying risks, and collaborating on resolutions to maintain project timelines and deliverables.

Documentation and Knowledge Transfer: Develop comprehensive documentation for all system updates and processes, supporting both compliance audits and smooth knowledge transfer to client teams.

Qualifications

· Bachelor’s degree in Finance, Business, Information Technology, or related field.

· Minimum 5 years of experience as a Business Analyst, with a focus on transaction monitoring or compliance systems.

· Strong background in Actimize or similar platforms, preferably in financial or regulatory contexts.

· Proficiency in transaction monitoring system functions, including alert and case management.

· Familiarity with SQL for basic data analysis, along with experience in project management tools like JIRA and Confluence.

· Excellent communication skills with a proven ability to manage client relationships and convey complex information to diverse audiences.

· Strong problem-solving abilities and attention to detail.

· Customer-focused mindset with a proactive approach to meeting project goals.

Responsibilities:

• Conduct in-depth equity and financial research to support investment decisions.
• Analyse financial data and trends to produce forecasts and equity research reports.
• Evaluate investment opportunities in various markets with a focus on both short-term and long-term gains.
• Collaborate with portfolio managers to develop investment strategies and recommendations.
• Present research findings and investment proposals to senior management and clients.
• Stay abreast of market developments and financial news, especially in sectors of expertise.
• Mentor and guide junior analysts in research methodologies and financial analysis.

Requirements:

• Master of Science in Finance or Applied Finance.
• Minimum of 5 years of experience in investment research, equity research, or related financial research in China, Hongkong, Taiwan market
• Demonstrated expertise in financial modelling, analysis, and equity valuation techniques.
• Strong analytical skills with a detail-oriented approach.
• Excellent communication and interpersonal skills for effective collaboration and presentation.
• Advanced knowledge of financial databases and software.
• Ability to work in a fast-paced environment and make decisions based on sound analysis.

Interested candidate please begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - https://go.persolkelly.com/job/apply/10089

We regret to inform that only shortlisted candidates will be notified.