Responsibilities:

• You will be responsible for analyzing business requirements and translating them into technical solutions
• Work closely with stakeholders to identify business needs and provide recommendations for process improvements.
• Responsible for conducting business process analysis, design, and requirements analysis.
• Collaborate with stakeholders to identify business needs and provide recommendations for process improvements.
• Conduct business process analysis, design, and requirements analysis.
• Provide expert guidance and support to project teams throughout the implementation lifecycle.
• You shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the System.

Requirements:

• The Business Analyst shall have at least a Diploma, with at least three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.
• a Certified Scrum Product Owner or Certified Scrum Master or equivalent.
• Graduate from Business School, Computer Science, Information Technology, and other Engineering discipline.
• Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).

• Lead month-end financial reporting for Asia.
• Ensure timely, accurate monthly close processes.
• Track Opex, Capex spend, and headcount movements.
• Generate reports to inform regional management.
• Manage cost allocation across countries and entities.

Requirements:

• Minimum Degree holder in Banking/Business with at least 2-5 years of relevant working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Position Overview:

We are looking for a detail-oriented and highly analytical Financial Analyst to join our finance team. As a Financial Analyst, you will be responsible for conducting financial analysis, generating financial reports, and providing insights to support strategic decision-making. You will play a crucial role in assessing financial performance, identifying trends, and recommending actions to optimize business operations. The ideal candidate possesses strong quantitative skills, a solid understanding of financial principles, and the ability to effectively communicate complex financial information to stakeholders.

Responsibilities:

1. Budgeting and Forecasting:

• Collaborate with cross-functional teams to develop annual budgets and forecasts.
• Assist in the preparation of budget guidelines, assumptions, and templates.
• Review and analyse budget proposals, identifying risks and opportunities.
• Monitor budget performance, prepare variance reports, and provide explanations for budget deviations.

2. Financial Analysis and Reporting:

• Gather and analyse financial data to assess the company's financial performance and identify areas of improvement.
• Prepare financial reports, including budget vs. actuals analysis, variance analysis, and key performance indicators (KPIs).
• Monitor and track financial metrics, such as profitability, liquidity, and other ratios, and provide recommendations for improvement.
• Manage Capex process including budget, commitment and actual tracking with variance analysis.
• Support cashflow management.

3. Financial Modelling and Decision Support:

• Build financial models to support strategic initiatives, investment decisions, and scenario analysis.
• Evaluate the financial feasibility and potential return on investment (ROI) of new projects or business ventures.
• Provide financial insights and recommendations to stakeholders based on financial modelling and analysis.

4. Financial Systems and Process Improvement:

• Collaborate with stakeholders to improve financial systems and processes.
• Identify opportunities for automation and efficiency enhancements.
• Participate in the implementation and testing of financial systems and tools.

5. Other ad hoc duties as assigned.

Qualifications:

• Degree in finance, accounting, economics, or a related field.
• 3-5 years’ experience as a Financial Analyst or in a similar financial role.
• Solid understanding of financial principles, accounting standards, and financial statement analysis.
• Proficiency in financial modelling, forecasting, and analysis using spreadsheets and financial software (e.g., Excel, financial databases).
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills with the ability to present complex financial information in a clear and concise manner.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Strong business acumen and the ability to think strategically.
• Team player with positive attitude.

As a Senior Pricing Analyst here at Kape Technologies, you will play a pivotal role in enhancing our pricing strategies across all brands within the Privacy Division, contributing to revenue growth and market competitiveness. This role will report directly to the Head of Pricing within the Revenue Team.

Job Responsibilities

• You will be responsible for coordination, delivery and continuous improvement of our A/B testing, business case modeling and competitor benchmarking initiatives.
• You will be responsible for leading a variety of projects and driving change management within Pricing.
• You will be responsible for running a variety of promotional campaigns aimed at acquiring, upselling and retention of our customers.

Role Requirements

• Ideally 5+ years of professional experience, preferably in pricing or in a consulting role
• Problem solving mindset with a focus on delivering results
• Excellent analytical skills
• Strong business acumen

Nice to haves:

• Prior experience in subscription based businesses
• Understanding of the VPN industry

What we offer

• Challenging work in a fun and collaborative environment
• Ample career growth opportunities
• Attractive compensation and benefits with equity
• Hybrid work environment
• Multicultural teams represented by 30+ nationalities

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Reporting Analyst

Job Requisition Number: INGSSK001

Job Level: 9 years of relevant experience (L3/L4)

Location: Singapore

Job Objectives:

· Support monthly, quarterly, annual and adhoc status reporting, forecasting and associated deliverables aligned with the operational activities of the Reporting & Analytics function.

· Support Service Reporting & Analytics team for tasks required for definition, improvement and delivery to the organisations stakeholders

· Receive demand requests, prioritise and manage resource allocation to key activities along with the Reporting Lead in managing outputs required from the Reporting & Analytics team

· Support day-to-day operational activities associated within the Dept’s Service Catalogue for reporting

Key Responsibilities:

· Prepare reports using Qlik / other visualisation tools and provide trend analysis statistics to assist in management’s decision making.

· Lead in managing overall deliverable for key stakeholders with guidance from the Reporting & Analytics Lead

· Continuously bring in improvements and efficiency in the reporting deliverables using features of Qlik tool and other associated reporting tools

· Automate manual ways of generating periodical reports to gain efficiency and take forward data analysis capability to next level

· Ensure defined processes and best practices are followed by the unit and act as a single point of contact in clarifying the latest artefacts, documents and best practices related to reporting & analytics processes

· Ensure best practice, process improvements are held in a repository and are kept up to date.

· Assist the Reporting & Analytics team lead in resolving any department operational issues related to reporting and process activities and driving improvement initiatives.

Key Requirements:

· About 5 - 7 years of core experience in data handling, reporting using Qlik sense (and any other related reporting tools) and process related environment, preferably in the area of Banking and Finance.

· Exposed to dashboard building, reporting automation, user management, stakeholder management, reporting, process improvement, department level operational activities and assisting the leads in governance forums.

· Aspiration to excel in reporting and process streams and willingness to continuously learn new tools and techniques

· Strong attention to details, excellent data analytical and reporting skills.

· Strong people management and time management skills.

· Excellent client facing, internal communications, written and verbal communication skills.

· Hands on experience with any of the exporting tools, advanced excel skills and certification in any of the process frameworks is a plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

GENERAL DESCRIPTION

Candidate will a member of the Global IT Service Desk Team working in the Singapore Office. IT Service Desk Analyst provides support for day-to-day support for users in Singapore and Hong Kong. The candidate will provide basic incident resolution and service requests reported to the Global IT Service Desk.

KEY FEATURES OF THE POSITION

• Provides Level 1 Phone support. Logs all incidents and service requests in Bank’s ticketing system (HP Service Manager).
• Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
• Ensures end-to-end user experience and provides a single point-of-contact for the users.
• Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Escalate unresolved calls to the responsible support team.
• Engages other Service Desk resources or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility.
• Develop knowledge of organization specific systems (e.g. CRM and internet Banking systems) and services to increasing ability to resolve requests on first contact.
• Mobile phone data roaming activation.
• Shift work arrangement

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION Personal and Social

• Meticulous and accurate in executing work assigned with a strong risk control approach
• Able to multi-task and work under time sensitive environment
• Team player with the capability to work independently
• Excellent inter-personal skills
• Compose in handling calls from users
• Clear and Concise in communication
• Ability to work in shifts

Professional and Technical

• Diploma Holder or Higher
• Minimum 5 years of experience in a IT Service Desk and/or Call Centre
• Minimum 2 years of experience of working for a financial institute
• Good knowledge of Ticketing system like HP Service Manager or similar tools will be an advantage
• Good knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology
• Certification in ITIL v3 or v4 and have very good understanding of ITIL Framework and Service Desk process.

Regards,

Lini

Recruitment Consultant

R22108463

• Provide on-going application support and be involved in various stages of the SDLC.
• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Perform documentation of requirements and new process/workflows for the developed solutions.
• Perform functional analysis of new systems and enhancements to existing systems.
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution.
• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Experience in MS Windows environment & application support.
• Experience in Database management systems (SQL, Oracle).
• Strong analytical skills and ability to work independently.

Responsibilities

• Design Performance Test Scripts for enterprise applications based on Requirements.

• Participate in Performance bottleneck analysis and fixes.

• Perform Performance Engineering (for Senior Perf Testers) & Performance Improvement activities.

• Communicate progress and issues through regular Status Reports

• Collaborate with Business/ Application teams to improve system performance

Skills/Requirement

Requirements:

• Minimum 3+ Years of Relevant Experience in IT Performance Testing.

• Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.

• Expertise in Performance Testing tools: JMeter

• Execute Benchmark, load, stress, endurance, and other non-functional tests.

• Monitor application logs to determine system behaviour.

• Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.

• Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.

• Generate performance graphs, session reports and other related documentation required for validation and analysis.

• Publish results and receive appropriate sign off. Prepare detail status reports, and monitoring of all defects and issues.

• Identifying memory leakage, connection issues & Bottleneck problem in the application.

• Strong problem-solving skills and very good time management skills

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

Responsibilities

• Responsible for system monitoring and maintaining the general health of the IT System;
• Ensuring the systems are operating at optimal level without issues and manage the change requests, defects management as well as the business-as-usual activities;
• Involved in hands-on technical troubleshooting and support also coordinate projects when needed;
• Provide support in change management and document system handover to application support team;
• Suggest improvements by providing technical specifications for system / process enhancement;
• Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes deployment;
• Ensure IT systems are operating with high efficiency;
• Develop implementation, integration, documentation according to agreed standards
• Support Disaster recovery exercises
• Weekend support or holiday support for release activities and connectivity testing or emergency issues and adhoc requests
• Gather and process relevant information at point of incident and perform quick assessment of the impact
• Responsible to communicate on incidents and provide regular update to the higher management, stakeholders and users until incident closure
• Work closely with Incident Manager to ensure preventive and detective measures of the applications are identified and implemented.

Work or Professional Experience

• Application support experience of 4-6 years, preferably from a banking or Financial Institutions

Functional or Technical Competencies

• Able to be hands-on and perform sql queries for data retrieval and analysis using relational databases such as MSSQL, Oracle, ability to suggest SQL queries performance tuning a bonus
• Provide technical specifications for system/process enhancements;
• Knowledge of operating systems including Unix, LINUX and Windows
• Proficient in windows batch and Unix scripting
• Knowledge of Middleware applications such as IIB or Websphere, MQ is a must

To Apply:

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. <https://go.persolkelly.com/job/apply/1634>

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

We are looking for an experienced Senior Desktop Engineer to join our dynamic team.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $8800 (basic) + AWS

Job Responsibilities

• Provide essential enterprise level end user computing services to Public Service agencies.
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies to meet the needs of forward-looking Public Service agencies.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardisation of desktop services across Public Service agencies to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services across Public Service agencies and work with outsourced service providers to attend to issues, problems and request for changes.

Technical Capabilities Required

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative work environment with a strong focus on innovation.

If you are passionate about network engineering and have a track record of delivering results in a fast-paced environment, we encourage you to apply.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

The Opportunity

• Adecco is partnering our client, one of the biggest Tech MNCs
• We are looking for a Sales and Finance Support
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Background in Accounting will be an advantage
• 1 – 3 years of relevant experience
• Proficient in Excel and has knowledge of SAP system

Job Description

• Responsible for submission and tracking of all budgets (Marketing Expense / Sales Allowance) for the teams.
• Tight coordination with cross-functional teams to ensure timely and accurate accrual of all budgets (Marketing Expenses and Sales Allowance).
• Work closely with Internal teams members (Key Account Managers, Product Manager, Finance etc) and business partners to collate supporting documents for timely claims submission and payment settlement.
• Closely monitor monthly savings and exceeded budget to ensure accurate expenses tracking for month end closing.
• Coordinate with finance team on sales attainment updates and trading terms rebate (Accrual and Payment).
• Provide daily updates on sales progress by individual retailers.
• Weekly updating of channel inventory into system.
• Work with external and internal parties to manage interna system.
• Coordinate and liaise with External (vendors) and Internal (Supply Chain / Logistics) teams to ensure timely re-stocking of gifts to prevent disruption to consumer’s gift redemption process.
• Management of sample units. The go to person to arrange sample unit’s deployment and return.
• Administrative support to Head of Department.
• Any other ad hoc duties required by Sales and Marketing team.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Responsibilities

• Provide L1 Support to the IT Team
• Assist on L2 IT-related matters and work with vendor on issues
• Maintenance of IT peripherals including backup & recovery
• Set-up & installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Troubleshoot hardware & software issues
• Users profile administration
• Provides IT Support for onboarding and offboarding of staff
• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent
• At least 1-2 year(s) of working experience in IT field
• User support experience is preferred
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast paced environment

Others

• Working Hours: 9.00am - 05.30pm (Mon to Fri)

• Position: Sales Assistant
• Working location: Kallang Place
• Working hours: 830am to 6pm
• Working day: Mon-Fri
• Salary: $3000 - $3500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Roles & Responsibility

• Handle customer inquiries.
• Coordinate with the sales team to respond to customer requests and issues promptly.
• Prepares and deliver sales quotes, purchase orders, delivery orders.
• Follow up and track various metrics related to sales and projects.
• Support finance team with information needed for various invoicing matters.
• Assist in liaising with suppliers, follow ups, etc.
• Other ad hoc duties as assigned by management.

Requirement:

• At least 3 years working experience.
• Proficient in Office Productivity Tools such as Microsoft Office

Job Highlights:

• Up to $4,500 + AWS + Performance Bonus
• Hybrid Working Arrangement @ Haw Par Villa

Job Responsibilities:

• Serve as the main point of contact for customer inquiries, complaints, ensuring timely resolution and maintaining a high level of client satisfaction.
• Provide guidance to customers on service protocols, requirements, and product-related information.
• Redirect incoming customer calls/emails to the appropriate departments for a prompt response.
• Review and resolve customer issues to maintain accurate data and ensure timely processing.
• Notify customers of critical updates and service-specific requirements.
• Track and report recurring customer issues to relevant departments to facilitate continuous improvement.
• Evaluate customer requests for additional testing/sampling and inform superior of the results/reasons for any delays or limitations in fulfilling requests.
• Amend patient information in the site database as required.
• Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
• Attend cross-functional meetings to discuss service improvements, risk assessment, and customer satisfaction.
• Collaborate with internal teams to develop forms and resources that support seamless customer service interactions.

Job Requirements:

• Diploma or Degree in Life Science / Business Administration or any related discipline
• Minimum 1 year experience in Customer Service or similar functions
• Comfortable to work in a laboratory environment
• Proficiency in Japanese as this role requires you to liaise with Japanese customers
• Strong in communication and problem solving skills
• Ability to work in a fast-paced environment

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446
EA License No: 16C8261

To perform routine sampling and report the results according to the SOP’s.

Ad-hoc duties for office administration.

Responsibilities

1. for Laboratory Assistant

1. Perform routine/non routine Environmental monitoring for all required facilities, clean rooms and labs, inclusive of Particle monitoring (by Particle counter).

2. Perform water sampling as stipulated in the SOP’s

3. Documentation of test results in accordance with current Good Manufacturing Practices(cGMP)

2. For Office support

1. Liaise with the clients by providing support, information, recommending products

2. Making report, plan meeting and taking minutes of meeting

3. Act as point of contact for customer as well as vendors

4. Develop and carry out an efficient documentation and filing system

5. Be responsible for end to end order fulfilment process:

Create / Amend order / fulfilment / delivery until the completion of every order.

Requirements:

1. Bachelor in Science or Advanced Diploma/Diploma in Microbiology/Pharmaceutical Science/ Life science with 1 year relevant laboratory experience

2. Able to work independently

3. Good communication skills (oral & written)

4. Singaporean/ SPR only

5. Freshers welcome to apply, training will be provided

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Job Responsibilities

• Provide administrative support to the team in the management of global customers.
• Provide support to customers in terms of enquiries, quotations and reports.
• Assist in RFQ process.
• Maintenance of CRM records which includes client and prospect information.
• Responsible for statistics and data collation.
• Data analysis and reporting.
• Assist in the preparation of sales presentations and marketing materials.
• Perform other duties assigned by HOD.

Job Requirement

• Tertiary qualification.
• Proficient in Microsoft Excel, Word and Power Point.
• Strong analytical skills.
• Excellent communications skill, resourceful, creative and willing to learn.
• Strong sense of ownership and commitment in assigned tasks.
• Able to work independently in a dynamic environment and demonstrate good teamwork.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Experience: 1-3 Years

Role: IT Production Support Engineer

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description:

• Assist teachers in the printing of study materials.
• Other duties as assigned by supervisor.

Working Arrangement: 1 Jan 2025 - 31 Dec 2026

Working Hours:

· Mondays to Fridays: 8am to 5pm, inclusive of half hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Salary: $1980/Month

Location: Woodlands

Job Requirement:

• Prior administrative experience will be useful
• Proficiency in Microsft applications

EA License No.: 96C4864

Reg. No.: R22110485

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously.

Responsibilities

· Support Management in TSP’s Budgetary Planning and Costings.

o Support resource planning for short and long-term plans

o Tracking of revenues and expenditures

· Manage all administrative-related works for the Integrated Service & Asset Management (ISAM) System, TSP’s Shared Folders and TSP’s office.

· Coordinate with various teams to manage all TSP-related Assets’ information (e.g. consolidating of Asset Register, Standard Operating Procedure (SOP)s, Reports, etc.).

· Assist in developing various documentations (e.g. Service Level Agreement (SLA)s, SOPs, Reports, etc.) and monitor the validity & expiry of each documentations.

· Assist in the gathering of information related to TSP’s operations and activities for Audit-purposes.

· Assist in the planning and conducting of Internal Audits for TSP to ensure Operations & Maintenance (O&M) processes are in line with SOPs and Work Instruction (WI)s.

· Perform Physical Asset condition assessment in accordance to LTA requirements.

· Support in the planning and forecasting of TSP’s Asset Management (e.g. Asset’s Life Cycle).

· Support Management in driving towards the ISO 55001 requirements.

· Support Supply Chain Team in incoming/outgoing QC checks when required.

Requirements

· Diploma / ITE in Engineering / Computer Science or any other relevant field.

· Possess strong ability and accuracy in terms of receiving and processing instructions/information.

To apply, please visit to www.gmprecruit.comand search for Job Code:21190.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

Product Support & Services

• Product research and testing.
• Software training and support.
• Provide technical support to ensure users are using the software effectively.
• Work on finite element structural analysis and numerical modelling projects.

Business Development & Sales

• Generate sales leads and respond to opportunities with quotations to potential customers.
• Handle and manage the end-to-end customer sales process—from software demo to delivery; manage AR.
• Implement and manage marketing efforts like conducting engineering software workshops and seminars.

Qualification Requirements

• Minimum a Bachelor's Degree in Civil, Structural or Geotechnical Engineering.
• Individuals with a strong interest in numerical modelling and sales are encouraged to apply.
• Above 2 years of relevant experience in a similar capacity is an added advantage.
• Prefers experience in ETABS, SAFE, or SLOPE/W.
• Strong communication, presentation skills, teamwork and self-driven
• Customer-orientated and a team player

Please submit a comprehensive resume in your application. Thank you.

• Direct Contract (Renewable / Convertible)
• Reputable Trading House
• Comprehensive Benefits Package

We are seeking a highly motivated and detail-oriented individual to join the commodity trading industry as an Operations Executive. The ideal candidate should have at least 2 years of experience in handling L/C.

Key Responsibilities:

• Provide support to both the Freight and Trading sales team
• Manage end-to-end operations such as documentation, L/C, and logistics coordination
• Coordinate with stakeholders across various time zone on sales and shipments
• Update and reconcile profit & loss
• Manage credit positioning
• Occasional meetings with external parties

Key Requirements:

• Diploma in maritime, supply chain, or equivalent
• At least 2 years of experience handlings L/C, preferably within a physical trading house
• Strong communication and negotiation skills
• Independent and able to manage priorities

How to Apply:

Interested candidate, please submit your updated resume in MS WORD Format to: Email – [email protected] or call your Friendly Consultant, Jing Ying (Reg. No: R23115733), at 6590 9935 or WhatsApp 8482 1951 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!