Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

We are seeking a highly motivated and detail-oriented Marketing Intelligence and Data Analyst Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in data analysis, visualization, and interpretation within a dynamic and innovative Healthcare Diagnostics environment.

Key Responsibilities:

- Assist in collecting, cleaning, and organizing data from various sources.

- Perform data analysis to identify trends, patterns, and insights.

- Create visualizations and reports to communicate findings effectively.

- Support the team in developing and maintaining databases.

- Collaborate with team members to contribute to ongoing projects.

- Document control of marketing materials.

- Ad-hoc tasks as required by Managers.

Qualifications:

- Currently pursuing a degree in Biological Sciences, Biomedical Sciences, Pharmacy, or related field.

- Strong analytical skills with the ability to work with large datasets.

- Skilled in data analysis tools such as Excel, and preferably Power BI or SQL, Python, R.

- Excellent communication and teamwork skills.

- Ability to work independently and manage time effectively.

- Organized and meticulous individual.

Benefits:

- Hands-on experience in real-world data analysis projects.

- Mentorship from experienced professionals in the field.

- Opportunity to contribute to meaningful projects and make an impact.

- Networking opportunities within the company.

If you are passionate about data analysis and eager to learn in a fast-paced environment, we encourage you to apply for this internship.

Senior Executive/Assistant Manager, Data Analytics & Insights

Group Care Plan Operations

Data Analytics & Insights (DAI) team under Group Care Plan Ops will support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team will develop innovative analytics solutions and derive actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

Responsibilities

• Identify data and information needs required to enable the vision and key priorities of the organisation.
• Collaborate with stakeholders to identify available and relevant datasets and make strategic recommendations on such collection, integration and usage.
• Develop, maintain and refine interactive dashboards using data visualisation tools such as Tableau.
• To assist in developing the timeline that will enable DAI to progressively meet stakeholder needs.
• Establish and prioritise dashboard and scorecard of key stakeholders and working collaboratively with Group Clinical Ops and Group Service Ops, to refresh the Dashboard and Scorecards on an ongoing basis.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or related disciplines with strong statistical modelling and machine learning skills.
• At least 3 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Familiarity with healthcare setting is a plus.
• Fresh graduates with excellent data capabilities will be considered.
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions.
• Possess can-do attitude and work independently in ambiguous situations.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.

Summary:

Development of standard operating procedures and controls to manage the cluster’s development projects and provide support in long term planning of NUHS infra projects.

Plan and deliver NUHS renovation projects.

Key responsibilities:

• Develop and implement initiatives, systems and tools to enable consistency in delivery of infra projects in the cluster
• Develop project control tools to ensure projects are delivered within approved parameters and key project risks are monitored.
• Serve as a Project Manager to engage internal and external stakeholders to define scope, develop solutions, cost estimates and master schedule for assigned projects
• Responsible for procurement of consultants and contractors by drafting procurement strategies, procurement documents, evaluation matrix and managing the evaluation process of the vendors.
• Support planning of new facilities in NUHS by working with users to conduct feasibility studies, definition of user requirements, projection of resources required and setting up of project committees.
• Lead and execution of Special Projects or tasks as directed by RO in accordance to plan, timeline, budget and quality.

Requirements:

• Minimum a Bachelor Degree in Architectural, Building, Engineering, Project Management or related field of study.
• Minimum 10 of years of relevant experience, preferably in healthcare or public sector or large corporations
• Proficient in MS Office and proficiency in drafting software is preferred
• Ability to work in a fast pace environment with minimal supervision
• A team player with good communication skills

#LI-LL1

About Us

ENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally friendly solutions. It brings together the company, employees, clients and shareholders, and reconciles economic performance with a positive impact on People and our Planet.

Energy is our future, save it.

Responsibilities

• Program functional analysis based on Sequence of Operation (SOO) and develop application interfaces, alarms, and dashboard to monitor and control utility services such as, but not limited to, Chilled water, Air compressors, Glycol, Steam
• Perform quality assurance/quality control for the project deliverables.
• Development of control system schematics, panel layout drawings, control diagrams, control functions write up of systems, cable schedule and data point schedule.
• Conduct and/or supervise site systems testing and commissioning.
• Coordinate, track, and report documentation changes during project execution
• Update project progress in a timely manner
• Perform maintenance and troubleshooting of live applications and associated network.

Requirements

• Degree/Diploma in Electrical/Mechanical/Automation/Building Technology Engineering or equivalent.
• 2-3 years’ experience in HVAC and Building Management Systems (BMS) industries or relevant fields.
• Proficiency in Integrated Building Management Solutions such as ICONICS Genesis 64
• Proficiency in BACnet protocol including IP, ETH and MS/TP, Modbus protocol including TCP and RTU and Networking Services and Client Workstations
• Knowledge of HVAC control applications, BMS and electrical power management systems
• Experience with Direct Digital control (DDC) and Programmable Logic control (PLC) system design, development and management is preferred.
• Ability to build and install BMS system to monitor and regulate various building services, including chillers, heat exchangers, ACMV, lighting and power metering etc
• Familiar with BCA/NEA requirements
• Has a good safety mindset and displays good WSH behaviour.
• Excellent problem-solving, organizational, analytical, and critical thinking skills

When you join ENGIE, you will have access to:

• The opportunity to have a meaningful job where you can make a difference
• A career management plan with opportunities to grow in an international environment
• Attractive and competitive package
• Dynamic and inclusive work environment
• Continuously evolve as a professional, coupled with a variety of training opportunities

If you think you have the right profile for this opportunity, submit your application before 14 May 2024.

About this role

Patient Advocacy and Support Office functions to champion the fostering of a culture of patient and family-centred care and service excellence. It aims to improve patient and family experience and patient relations across the NUHS cluster. The main areas PASO are involved in include (but not limited to):

• Patient and Caregiver Advocacy
• Patient and Caregiver Support
• Patient Experience
• WE CARE Programme Implementation

The candidate is to provide administrative support to Group Chief Patient Officer (GCPO) and other members of the PASO team in the day-to-day operation and activities to achieve the Department goals.

Job Descriptions

Perform secretariat duties for Department and Committee meetings:

• Coordinate and organize meetings and events
• Manage schedules and logistical arrangements for meetings
• Prepare materials and supporting documents for meetings
• Provide timely and accurate meeting minutes
• Ensure an efficient organization and storage of paperwork, documents and computer-based information

Assist PASO team in department administration that includes but not limited to:

• Process IT, Finance and Procurement requests and claims
• Coordination of publicity & public engagement (e.g. update the dept’s website, produce EDMs for events)
• Data organisation and management (prepare report submissions, support regular updates of the Dept’s intranet site)

Support the implementation of projects with internal and external stakeholders related to Dept workplans:

• Provide support to Committees (PFAC, PASC, Patient Partners, WE CARE Committee, etc) and Departments (Patient Experience, Service Quality, etc) across NUHS to implement initiatives and programmes
• Work with external stakeholders, such as MOH, AIC, Community Partners on initiatives and events

Support ad-hoc assignments or projects when assigned

Job Requirements

• Degree in Business Administration or relevant fields
• Proficiency in the use of MS Office (Word, PowerPoint, Excel)
• Good verbal and written communication skills
• Able to work in a complex and fast changing organizational environment
• Prior administrative experience in a healthcare setting will be an asset
• Good interpersonal skills
• Strong planning and organization skills
• Good team player with strong collaborative skills
• Adaptive mindset
• Have a passion for patient and family-centred care and service excellence

About the Centre for Research in Health Systems Performance (CRiHSP)

Optimizing the performance of health systems is essential to ensuring the wellbeing and longevity of populations worldwide. Singapore is particularly well placed to lead research in this field as its health system has been consistently ranked as one of the best in the world based in independent evaluation with the Global Burden of Disease data. The new Centre for Research in Health Systems Performance (CRiHSP) aims to advance research in this area within National University Health System (NUHS) and Yong Loo Lin School of Medicine of the National University of Singapore (NUS) as the leading centre for research in halrth system in Asia with the core functions of research, health pòlicy intelligence, capacity building and evaluation.

The multidisciplinary team of researchers in health systems (health services and policy researchers, data scientists, social scientists, and others), and administrators working in CRiHSP will provide an exciting and dynamic place in which people of diverse backgrounds collaborate towards the common goal of achieving excellence in Health Systems Research.

About the role

This role is the lead administrator to support all CRiHSP’s activities to achieve its overarching mission. He/she will play a key role in strategising and supporting shaping the development of the admin structure of the Centre, including recruitment of the relevant administrative team, and contribute to leadership in both the strategic direction and daily operations of the Centre.

Job Description

• Provide administrative leadership andsupport academic team in strategic research matters. Draft and manage research projects' timelines to ensure it is on track to achieve its desired outcomes. Track the progress of the department's key research performance indicators.
• Conduct resource planning (budget, manpower, space etc) to support the various initiatives of the Centre. Manage resources throughout the implementation of the Centre's activities.
• Support Director in drafting papers and presentations to update senior leadership on progress of Centre's strategic plans.
• Provide administrative leadership and oversight towards Centre's research activities and initiatives. Support Director and PIs in preparing for grants application, budget planning, grants application, monitoring grants' utilisation rates, tracking timelines, drafting progress reports etc.
• Oversee the organising of Centre's teaching and research workshops to upskill the NUHS community on health services research and evaluation.
• Provides general support to the policy and evaluation functions in line with responsibilities for the research and education programmes.
• Support Director in strategising the creation of a pipeline of talent to build capacities and capabilities to support the Centre's Mission and workplans. Provide admin support for recruiting talents and appointing collaborators. In partnership with HR, develop creative ways to attract niche research talents.
• Develop and implement a communications strategy using various platforms (website, social media etc) to widen Centre's profile and outreach efforts.
• Oversee daily administrative and operations (including financial, procurement & HR) matters and ensured they are carried out with high quality and in compliance with NUHS and NUS policies.

Job Requirements

• Degree holder in relevant field
• At least 10 years of working experience (at least 4 years in a leadership role) in a research or academic organisation.
• Strong communication skills in English, both written and spoken
• Proven ability to lead a team
• Highly developed problem-solving skills and adept at managing complex problems
• Outcome-orientation with excellent organizational and project management skills, and attention to detail
• Ability to work with culturally diverse populations

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.

Skills & Requirements

• At least Diploma in IT-related discipline.
• 2-3 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Support Digital Transformation Development and Delivery
• Support digital solutions to improve business operations. The contracted staff are to use the EA methodology to systematically develop the future business models and processes for the business stakeholders.
• Develop EA Standards and Framework
• Modelling Standards and Frameworks Review and Enhancement. Explore improvement opportunity on the current EA modelling standards, frameworks/methodologies (e.g. Integrated Methodology for Business Transformation (iMBT), DRM, Business Reference Model (BRM)). This is to keep the MINDEF OSIT EA up-to-date with the Industry technologies and capabilities.
• Proliferate EA and Build Up EA Competency
• EA Operations and Outreach
• Upkeep and enhance the EA repository content (architectural views, templates and scripts). Ensure project architectural views are properly stored. Capability to generate EA reports to support decision-making on architectural views related to business processes, information exchange and system design. Ensure EA templates and filters are developed to support project modelling. Capability to develop scripts to extracts data from EA repository.
• Provide regular training sessions on EA concepts and familiarization on the use of EA software modelling tool (ARIS). The outcome of this task is to improve overall understanding of EA concepts and modelling processes. The contracted staff are to support such training activities, including conducting the training (including hands on segment), setting up the required training facilities at Authority’s specified premises, preparing training content and issuing Certificate of Attendance to participants.
• Render advice, guidance, briefings and refresher training to the Authority nominated parties in EA, including the use of EA repository, EA artefacts, and creating/updating/searching/printing models.
• Change Management and Digital Communication
• Update the Intranet site to promulgate and distribute information related to EA and digital strategy on business transformation. The outcome of this task leads to better stakeholders’ awareness, understanding and support of digital initiatives.
• Support the Authority in change management activities to promulgate the use of EA in digital transformation for MINDEF/SAF. This includes designing communication packages, conducting briefings/workshops and documentations.

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).
• Required Competencies
• a. Conversant in EA requirements and modelling standards.
• b. Familiar with EA Frameworks such as Department of Defence Architecture Framework (DoDAF) and/or The Open Group Architecture Framework (TOGAF).
• c. Possess some knowledge and technical skills on using EA tools, e.g. ARIS Business Architect and ARIS Publisher.
• d. Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.
• e. Possess good interpersonal skills, highly organised and effective, and a good team player.
• f. Responsible, conscientious, resourceful, independent, responsive and pro-active.
• g. Proficient in Office productivity suites such as Microsoft Office and Excel.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.
• Guide and mentor junior engineers
• Team Lead will be supervising a team of engineers, taking charge of their career growth and technical competencies.
• Review completed tasks to ensure adherence to standards

Skills & Requirements

• At least Diploma in IT-related discipline.
• At least 5 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

The primary focus of this role is to support the procurement function by conducting compliance analytics, performance management, spend analytics and procurement sustainability reporting.

We are seeking for a proactive candidate who is able to manage assigned tasks independently, work collaboratively with stakeholders, and communicate effectively with all levels of the organization. If you value initiative and teamwork, we welcome your application.

Responsibilities

Procurement Compliance Analytics

• Monitor and analyze procurement activities to identify potential anomalies / risks, monitoring and analyzing procurement processes to ensure data accuracy and compliance with company policies, procedures, and relevant regulations.
• Perform regular data validation / pre audit review to maintain high data quality.
• Collaborate with procurement teams, finance, operations, and other stakeholders to gather relevant data, and identify and rectify areas of non-compliance for corrective actions.

Procurement Performance Management

• Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of procurement operations.
• Analyze procurement performance data and suggest process improvements and innovative solutions to enhance procurement efficiency and effectiveness.

Spend Analytics

• Utilize data analysis tools to analyze and interpret procurement spend data.
• Identify cost-saving opportunities and collaborate with procurement teams to implement strategies for spending optimization.

Procurement Sustainability Reporting

• Drive initiatives to increase user awareness on green procurement practices.
• Facilitate the preparation of procurement data for sustainability reporting to Management and Temasek.

Any additional projects / tasks assigned

• Bachelor's degree in Business, Supply Chain Management, Analytics, or a related field.
• 3+ years of experience in procurement analytics
• Strong analytical skills with the ability to derive actionable insights from data.
• Excellent communication and presentation skills to convey complex data findings to non-technical stakeholders.
• Detail-oriented and able to manage multiple projects simultaneously.
• Knowledge of procurement regulations and compliance is a plus.
• Knowledge in data analysis and visualization tools (e.g. Power BI).
• Familiarity with sustainability practices and reporting framework will be advantageous

Job Duties

• Setup and maintain computer-networking system within the company.
• Diagnose, analyse and troubleshoot systems and networking issues.
• Perform regular back up of important data.
• Administer router, firewall, DNS, database, file, mail and web server.
• Gather requirements for IT equipment, perform IT purchasing, manage IT assets, liaise with vendors or technical support to provide quick solutions to end users as well as maintaining system documentation and assisting in ad-hoc duties.
• Ability to plan and deploy Microsoft suite of product (etc, OS, DB, SPS, Exchange, OCS) is essential
• Provide resolution and sound solution to business relate needs and enquiry
• Assist project team to plan, deploy and commission infrastructure system during their project phase
• Point of contact between customer/facilitate manager/system integrator for infra/system environment
• Plan, Support, Execute and Oversee PGP, System Warranty and Maintenance phase of all delivered project.
• Guide and mentor junior engineers

Skills & Requirements

• At least Diploma in IT-related discipline.
• At least 5 years related working experience in network and system support
• Good knowledge in areas of Linux and Window, MySQL servers, Apache or other web servers and Virtualised environments.
• Knowledge of homogenizes network environment will be advantageous.
• Candidate must possess strong diagnostic, analytic and troubleshoot skill.
• Have experiences in Inter/Intra/Extranet environment.
• Candidate with Microsoft Certified Systems Engineer (MCSE) certification will be an added advantage.
• Good team player, hardworking and highly initiative.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Conduct User Requirement Workshops
• Conduct User Training sessions

Qualifications and Skills

• Must possess at least a Bachelor’s Degree.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Duties

• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:

• Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
• Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
• Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
• Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
• Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
• Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following: 
  Functional Design (FD) specification 
  Technical Design (TD) specification

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
• Minimum 5 years of ASP .NET/ Java development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET or Java implementation of comparable scale and complexity in a large organization.
• Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
• Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
• Experience in database design and development in MSSQL and Oracle.
• Experience in coding using Visual Studio and integration with other .NET and SAP applications.
• Knowledge in secure programming standards and ASP .NET programming best practices.
• Knowledge of system testing methodology and analysis with experience in using testing tool.
• Ability to design, develop and articulate solutions based on strategic business or technical requirements.
• Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
• Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
• Possess excellent communication and soft skills.

To perform business applications to maintain functional and operational availability for the business. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development, and working proactively to improve the operational efficiency and reliability of the platform. This role is hands-on as well as requiring day-to-day operations of the application support and working closely with business users.

Job Description:

​Problem Resolution

• Reactive problem investigation, diagnosis & resolution
• Participate in post-mortem activities for any breaks in system availability
• Carry out root cause and trend analysis of problems and identify, and implement solutions to prevent repeat reoccurrence

Change Management

• Participate in change review meetings to review application development and infrastructure changes that impact applications

Application Management Standards

• Define and implement best practice operational standards (e.g. standardized monitoring, logging, escalation, scheduling).

Application Availability

• Work with the Infrastructure team to proactively improve application serviceability, reliability, and scalability

Product Evaluation & Implementation

• Work with the Infrastructure team to identify and implement new products that will increase operational robustness and efficiency

Product Evaluation & Implementation

• Review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date

Performance Monitoring & Enhancement

• Work with the Infrastructure team to ensure that all relevant metrics for server performance and capacity are available
• Use metrics to maintain and enhance system performance

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma.
• At least 3 years of Application Support experience
• Ability to pick up new information quickly and to work independently
• A consistent attitude and respect for high-quality standards and maintains this despite competing pressures
• Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
• Strong problem-solving background with a focus on ownership of issues and a commitment to resolving them
• Comfortable working in a fast-paced, customer-focused organization, undergoing changes. Flexible and able to adapt to new situations as the business demands
• Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support
• Innovative and able to create new ways of working, which are effective and easily accepted
• Occasional travel and on-call availability at all times
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Track record of effecting application management changes within a global, high-availability environment
• Required Skill(s): Business Central, Navision, SQL

Job Description:

• To plan & execute implementation of the agreed initiatives for MIS Section. This will require working with the team in terms of analyzing the requirements, studying the options available & working towards a standard solution, which meets the requirements in an effective & efficient manner.
• Fully understand the business requirements and translate these to effective and meaningful information.
• Build and modify operational database structures as identified based on business requirements
• Manage and maintain the Change Request for MIS
• Assist in data-mining, data cleansing and data extraction
• Ensure data integrity
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Documentation of Request for reports, SOP and business requirements.
• Responsible for CRM related activities and Analysis
• Produce reports using the BI tools
• Support general day to day MIS activities

Knowledge, Skills and Abilities:

• Working knowledge of business process design, and conceptualization skills is essential.
• Knowledge of MS SQL/ SSIS is a must.
• Knowledge in Crystal reports/Qlik View/Excel VBA/ Python is a big advantage.
• Experience with Navision is an advantage.
• Skills in Microsoft Office like Word, PowerPoint, and Excel are essential.
• Hands-on experience in ETL
• Excellent verbal and communication skills and ability to translate complex technical issues into plain English, easily digestible for customers and stakeholders
• A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines, and geographies
• Good analytical skills and ability to investigate the source of a problem across several different systems if required
• Comfortable working in a fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands

Job Description:

• Manage and support IT Infrastructure including Windows Servers, Wireless APs & switches / MFP Printers / Desktops & Laptops
• Basic knowledge in configuration and managing Firewall, VPN, Wi-Fi Access Points etc
• Create and maintain technical documentation related to Windows Servers / IT appliances
• Perform periodic preventive and corrective maintenance, updates to software / hardware
• Maintain inventory of IT assets using IT tools
• Monitor backup & restoration of databases
• Knowledge in Active Directory, DNS, GPO, Office 365, SQL Server, Veeam etc
• Provide installation, configuration, maintenance and support to users including branch office users
• Working knowledge on virtualisation technologies mainly Hyper V, VMware.
• Knowledge in Hyper Converge and Nutanix would be bonus
• Provide remote IT support during major campaigns / peak periods
• Any other duties as assigned

Requirement:

• Diploma or Bachelor’s degree in computer science, information technology, systems engineering or a related field required
• Experience working with VoIP systems preferred
• 2 to 4 years of relevant experience
• Knowledge in Dell SAN Storage is desirable
• Ability to work as part of a team and establish working relationships with co-workers, staff and external contacts, and work effectively and professionally in a team environment
• Available to work period weekends and off-hours for on-site support requirements
• Available for rotational on call support

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

Responsibilities:

• To provide on-site service of equipment sold
• To set up and install smart home devices
• To provide a weekly update on the jobs done to Manager
• On Site installation and commissioning co-ordination of smart home system, security system and autogate system
• Troubleshooting / maintain / servicing at clients’ premises
• Able to trace / rectify root cause
• Pro-actively support other tasks (including ad-hoc projects) as assigned
• Setup and install Smart Home Systems suchs as Google Home/Alexa systems
• Setup rules and logic for smart home system
• Install smart home devices such as BOSCH fridge, LG/Samsung TV, Sonos Sound system, Broadlink, Xiaomi, Mi Home etc.
• Setup Networking solutions within client's home
• Managing inventory and preperation for on site implementation
• Plan and solution for smart home solutions
• Plan and solution for networking solutions
• Plan and solution for CCTV solutions
• Engage & manage vendors for on site implementation

5.5 Days work week

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

IT Process Analyst provides support to the Executive Team (Head of IT, Team Leads) by analyzing business processes and workflows with the objective of evaluating, framing, documenting and improving through automation and digitalization.

Responsibilities

• Identify, document, analyse and improve business and system processes through automation/digitalization efforts. Evaluate the organization's business needs and develops long-term IT plans and solution to meet business requirement
• Discover, develop and maintain system and infrastructure documentation both in text and graphical format. Review information to highlight areas of improvement and identify risks and concerns, extract reports and provides framing of data for review
• Participate in solutioning, change management and problem resolution of existing system and processes
• Formulate and maintain IT policies and processes. Participate, contribute in corporate governance programs and deliver training and user guides for internal and external users
• Organize records and documents in relation to standard operating procedures, contracts, meeting minutes, non-disclosure agreements, and other important records
• Ensure IT System roles and responsibilities are assigned through proper access management controls and assisting with other administrative tasks in involving Procurement, Legal and Finance process

• Diploma or Degree in business, computer science, or relevant field with at least 1 to 2 years of experience in IT documentation skills and tools
• Highly proficient in Microsoft Office skills with ability to work in a collaborative environment, excellent organizational and customer service skills
• Outstanding communication and presentation skills, excellent writing skills with prior experience in crafting official documents for broad circulation internally and externally
• Experience in industrial engagement and organization

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

The Role

The Sustainable and Green Finance Institute (SGFIN) is a new university-level research institute in the National University of Singapore (NUS), jointly supported by the Monetary Authority of Singapore (MAS) and NUS. SGFIN aspires to develop deep research capabilities in sustainable and green finance, provide thought leadership in the sustainability space, and shape sustainability outcomes across the financial sector and the economy at large.

This role is ideally suited for those wishing to work in academic or industry research in the financial sector, particularly in the area of quantitative analysis. The responsibilities of the role will include designing and developing smart databases of various unstructured and non-traditional information related to corporate environmental and social impacts.

There are no teaching obligations for this position, and the candidate will have the opportunity to develop their research portfolio.

Duties and Responsibilities

The successful candidate will be expected to assume the following responsibilities:

• Design research projects in close collaboration with the Institute’s Directors (Prof. Sumit Agarwal / A.Prof Johan Sulaeman / A.Prof Zhang Weina) and Research Affiliates
• Take ownership and responsibility for the successful delivery of research projects, ensuring they are completed within the required deadline and allocated budget, and meeting/exceeding project specifications and targets
• Participate in pre-project activities such as identifying required resources to ensure project completion including staffing and organizational needs of the project team, and preparing high-level project plans with project timeline and resource requirements
• Development of data collection and storage framework
• Plan and perform the collection of information from various alternative, non-traditional data sources, along with commercial databases
• Plan and perform quantitative analyses of various corporate disclosure reports and regulatory frameworks, including textual and graphical analysis.
• Plan and perform the development of databases that can be used by researchers throughout the Institute, with accessible interface for external users
• Monitor progress of research projects and provide necessary interventions to ensure smooth completion of each project
• Manage and coordinate project deliverables, ensuring their quality
• Manage the collaborations with research and industry stakeholders, including providing periodic progress updates and deliverables for grant funding body or project sponsors
• Manage industry partners’ expectation by understanding their needs and providing realistic expectations and scope of each project
• Preparation of results for industry communications, presentations, and academic articles for journal publications
• For Research Fellow position: guide, mentor, and supervise research analysts and associates on the project team
• Work closely with the rest of the SGFIN team to support SGFIN’s activities and objectives

Requirements

• Academic background in the following subjects is preferred: computing, information systems, economics, business, finance, or related disciplines. A bachelor's degree is required, a master's degree in one of these subjects is preferred, with a PhD degree required for the Research Fellow position.
• Basic understanding of financial sector (banks and other financial institutions), financial markets, corporate financial statements, and credit risk analysis, is preferred.
• A thorough knowledge of the research field of quantitative analysis is highly preferred.
• Quantitative and programming skills, including knowledge of textual and graphical analyses, are highly desired.
• Database design and management experience is highly desired.
• Proactive in problem solving.
• Good time management and planning skills with a commitment to delivery.
• Strong project management skills, with ability to manage several projects concurrently.
• Strong delivery management experience, with proven track records in managing and steering projects towards smooth execution and on time delivery.
• Adaptive to change with a positive work attitude.
• Enthusiastic team player who is self-driven, committed, and willing to take initiative.
• Strong interpersonal and leadership skills, effective in coordinating stakeholders, fostering teamwork, and leading high performance project team.
• Strong verbal and interpersonal communication skills, along with written communication skills

• Position :Service Technician(CCTV/Security System)
• Location : Islandswide- Office in Outram
• Working hours : 5 days work week;(8.30am, -6.00pm)
• Salary (commensurate with experience) : Up to $4200 gross ($3500Basic +Transport allowance $400-$750) AWS + Overtime + Performance Bonus + $60 Mobile reimbursement + Birthday leave + Health insurance + allowance
• Duration : Permanent
• Industry : Security system

Main Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Email me at [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

This is a full-time position for an IT System Engineer at SPD Scientific. As an IT System Engineer, you will be responsible for daily tasks such as troubleshooting, technical support, system administration, and network administration. This is an on-site role located in Singapore. This IT System Engineer will work closely with IT Infrastructure Assistant Manager to maintain, implement infrastructure projects, and enhance the overall IT Infrastructure. This includes every aspect of the IT network, servers, infrastructure, and security. The position shall provide Level 2 and Level 3 IT support for the company’s users. The position offers great opportunity for learning and contribution to the IT infrastructure and security improvement, risk assessment and mitigation.

The successful candidate will require the following essential qualifications, experience, and attributes:

Responsibilities:

• Manage infrastructure services provided by vendor/s to ensure connectivity, availability of applications and services within the company both locally and regionally.
• Day-to-day support to the Group’s IT infrastructure (local and regional), including servers, desktops, IP phones, email, software updates, printers, backup systems and networking and WIFI equipment, on-boarding, off-boarding and training.
• Provide technical support for PC hardware, software, applications, and IT requests and tickets and close them timely.
• Responsible for the configuration, installation, and support of equipment.
• To participate, assist and support in new project implementations.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Configure, deploy, and maintain Fortinet, Dell, HPE managed Layer 2 Layer 3 switches.
• Manage Hybrid Windows Server Domain Controller, Windows server, VM Infrastructure, Office365, Firewall configurations, Endpoint protection.
• Periodically monitor servers, network devices and backups.
• Perform AD user/computer management and system administration on servers.
• Administer M365, MS Teams, SharePoint Online, Exchange Online, Azure AD, and TrendMicro.
• Plan and manage patch management process and follow up on the status and windows vulnerabilities identified.
• To assist and report to IT Infrastructure Team Lead in any other IT-related activities or projects as assigned from time to time.

Requirements

• Degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of IT network administration related experience, with prior experience in managing IT vendors (overseas and local) for technical issues resolution.
• Administration and management of servers, storage, networking and appliances, virtualization, mobility, and remote access services is an added advantage.
• Hands on experience in networking, routing, switching, and understand TCP/IP concept well.
• Excellent knowledge of best practices around asset management, control, and monitoring of server and network infrastructure is an added advantage.
• Any professional MCSA, CCNA, ITIL or other IT Professional certification will be an added advantage.
• Hands-on knowledge with FortiGate/Fortinet firewall products will be an added advantage.
• Experience in M365, Exchange Online, and SharePoint management is an added advantage.
• Experience in Microsoft Azure Cloud is an added advantage is an added advantage.
• Experience in security patch/fix management and Synology NAS management
• Experience in deployment and installation of Windows Server 2008 R2/2012 R2/2019 is a must
• Good problem-solving skills and ability to work independently when required.
• Strong sense of responsibility and commitment to providing IT support to end-users
• Knowledge in Veeam Backup, AD & File Server, SQL Server, TrendMicro Anti-Virus, Email Security, Fortinet Technologies is an added advantage.
• Good knowledge of Microsoft Windows, Active Directory, Hyper-V, Backup Solution, NAS is an added advantage.
• Good knowledge of network infrastructure that includes Dell command line, TCP/IP, DNS, DHCP, VPN remote access, WAN, LAN, VLAN, WiFi, VPN, Firewall, router, switches etc, is an added advantage.
• Good knowledge of system level monitoring, performance tuning and backup solutions is an added advantage.
• Highly motivated and hardworking, with a positive attitude, willing to learn and independently as required.

Job Description:

• Provide IT technical support
• Perform hardware troubleshooting and part replacement of IT equipment (servers, storage , desktops, laptop, etc.)
• IT relocation handling
• Win 10 deployment services
• PC and notebook deployment services,, imaging , cloning , on-site set up, etc.
• Internal IT support , to all internal users
• Able to do 24x7 standby on rotary basis

Qualification & General Requirement:

• 2 years related experience preferred
• Able to work with 24x7 standby on rotary basis
• Class 3 driving license preferred ( company van will be provided when need to travel to customers’ place), will be claimable if required to take public transport
• Handphone allowance to be provided
• Start work: preferably ASAP