• recruiting, training and supervising staff.
• managing budgets.
• maintaining statistical and financial records.
• planning and problem solving.
• promoting and marketing the business.
• ensuring compliance with health and safety legislation and licensing laws.
• serving customers.
• placing orders.

Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well. Hires, trains, promotes, and, when necessary, disciplines or fires staff. Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity.

Objectives of the Position

• Serve as the business partner for HR and Communications for the Agricultural Solutions, South East Asia sub-region; effectively support the business leader and leadership team in achieving business priorities and organization needs through people strategies, tactics and initiatives.

Main Tasks:

Communications Champion

• Maintain a framework for professional internal and external communication in the sub-region
• Working in collaboration with SEA marketing, facilitate the implementation of communication guidelines and best practice sharing, including brand management.
• Drive internal communications to keep the team informed, connected and engaged
• Provide strategic communication support to SEA Leadership Team to create and deliver effective communications on strategic topics for internal and external audiences

HR Business Partner and Inclusion Champion

• Act as an advisor and strategic partner to consult, coach and challenge leaders on people topics.
• Proactively identify organization needs and provide appropriate HR and Communications solutions to support the business strategy; Lead delivery of regional initiatives/projects in the sub-region, including change management and communication.
• Champion Diversity and Inclusion (D&I) across the organization, including developing the D&I strategy and driving implementation of inclusive practices.
• Steer and ensure effective, high-impact delivery of people processes in the sub-region including talent management, capability development, performance management, compensation management including incentives, recognition, resourcing strategy and manpower planning.
• Support the SEA Leader in hiring and selection of key positions; drive inclusive hiring practices across the sub-region.
• Manage maintenance of relevant HR data for the sub-region; provide data-driven insights for people and business decisions.
• Serve as part of the Regional HR Community, select Global HR Communities and support select regional HR initiatives.

Requirements:

• Minimum Degree in Business Administration, Human Resources Management or a related discipline
• 8 years of professional HR / Communications experience in a multinational company environment
• Preferably with experience in HR Business Partnering, Internal Communications and change management
• High organizational and cultural awareness
• Ability to operate and influence with impact in a matrix environment
• Entrepreneurial and customer focus with strong drive to successfully steer impactful solutions that are effective in country operating context

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Degree in Information Technology or equivalent with a minimum of 2 years experience in IT managerial role.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. In 2022, the TLF granted $700,000 to local causes alone. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to provide marketing and comms support to maximise the grants’ effectiveness.

Purpose of the role

The Account Manager works with both their clients and their team to ensure the efficient and effective running of their accounts. They clearly understand their clients’ objectives and requirements, the commercial terms of their retained accounts and projects and level of resource required to service the accounts. Client facing, Account Managers translate quick but creative thinking into decisive action; providing team management, delegation of tasks and exceptional media relations skills.

Key responsibilities and tasks

Client Management

• Builds and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services
• Manages all communication with the client and ensures deadlines and service agreements are met consistently by the team
• Works closely with the client and Account Director to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services
• Adds value to new business pitches by providing support with coordination, content generation and presentation preparation, in addition to attendance
• Schedules, organises and runs regular client meetings and calls, providing consultative advice on tactical communications activity

Media relations

• Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative
• Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects
• Builds, maintains and develops productive relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels
• Utilises networks to create and maximise client coverage, advising on long-form and short-term narratives
• Maintains and promotes a sound understanding of current affairs relevant to the industry and the wider news agenda
• Deploys rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles

Content

• Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material
• Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high-quality content
• Works with content experts to improve knowledge of techniques and writing styles across multiple channels and platforms

Digital / Social media

• Uses social media platforms to expand own network, develop media relationships and positively impact client results
• Pitches additional digital content including infographics, animations and video to support written content and client aims
• Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns
• Provides social media insight as well as execution and management of related digital activity
• Works collaboratively with the digital team to increase the utilisation of digital services wherever possible

Team working and development

• Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
• Line manages the account team, including coaching, supervision, assessment and review of junior team members
• Sets team objectives on a daily, weekly, monthly and quarterly basis
• Ensures the on-going achievement of all deliverable client objectives
• Monitors team activity levels against budget, increasing and decreasing individuals' allocation where necessary
• Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests
• Works with the Talent team to recruit high calibre junior level candidates into the team
• Works with the HR team to reward, retain and develop your team and resolve any performance related issues
• Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and analysis

• Ensures that all activity and results are reported back to the client, providing insight and analysis where possible
• Communicates account performance internally (account reviews) to relevant stakeholders
• Provides detailed reports to the Account Director or senior management team on request

General

• Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
• Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme
• Contributes and supports the continuous improvement of systems, practices and policies

About you

• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at a Senior Account Executive or Account Manager level
• Attention to detail
• Proven written ability in English and local languages
• Creative thinking
• Understanding of client business issues and requirements
• Highly developed presentation skills
• Thorough knowledge of media: print and broadcast
• Understanding of market research and analysis
• Ability to motivate and lead a team
• Ability to delegate effectively
• Calmness under pressure and ability to achieve tight deadlines
• Ability to interact with confidence at board-level with clients
• Proven ability to keep abreast of current affairs and relate them to client situations
• Polished and professional appearance

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Assist, Directs and maintains all aspects of the operations team/tasks across Club InterContinental, Quayside Lounge and Meetings by ensuring product quality and that optimum service is provided to all its guests in accordance with Brand standards, policies and guidelines established by IHG Hotels & Resorts.

Financial Returns

• Assist the Rooms Division Manager in preparing and maintaining all expenses for the department in line with the budget. At the same time, review monthly financial results and develop action plans to minimize wastage.
• Actively support the up selling initiatives of the Front Desk with relevant feedback.

Guest Experience

• Build and maintain positive relationships with all customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Champion hotel brand standards
• Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

People

• Actively participate in the selection of suitable new staff, their on-boarding, and continuous training to upkeep high levels of service presentation by them at all times.
• Prepare efficient work schedules for all staff assigned to the Club in order to optimize their productivity without negatively impacting guest service standards.
• Maintain professional standards of conduct, hygiene, uniforms and grooming of all employees assigned to the Club.
• Effectively manage operational routine by conducting daily shift briefings with assigned staff, highlighting all VIP arrivals, meetings, guest critique and relevant issues impacting guest service.

Responsible Business

• Supervise the entire operations of Club InterContinental; this includes its rooms, facilities and food & beverage operations.
• Ensure maximum guest satisfaction through high levels of personal recognition and prompt cordial attention to all guests from arrival through departure.
• Ensure an excellent quality of the product, food & beverage offerings and the facility are presented at all times by liaising with other departments/Heads such as Executive Chef, Food & Beverage Director and Executive Housekeeper.
• Ensure timely and high standards of display and presentation at the Club’s lounge for breakfast, afternoon tea and evening cocktails.
• Ensure that bookings for the Club’s meeting room are optimally managed and it is well maintained to meet guest requests.
• Maintain Back of House decorum in the Club lounge areas, in respect of its guests’ privacy and relaxation.
• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
• Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special attention and recognition
• Conduct regular department communication meeting and resolve any conflicts, problems existing in the department or with other departments.
• Actively seek employee feedback and give recognition to staff who excel, maintaining stability in the team and consistency in service provided by them.
• Develop and maintain courteous professional relationships with guests through personal introduction and attention.

Accountability

This Job requires for the communications and interactions with the Special VIP guest arriving and staying in an IHG brand of hotel all around the world. This includes all forms of service, from the escorting of the guest to the rooms, to the service at the Club InterContinental; this is all the job is being requested to achieve. As the manager of the Club InterContinental, it is their duty to supervise and solve all forms or trouble. This includes all the Club InterContinental Employees, from Assistant Managers, Executive to Operational Staff.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 4 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Bar Manager at Conrad Orchard Singapore plays a pivotal role in overseeing the efficient and professional service of food and beverages, ensuring guests receive optimal service in accordance with the standards, policies, and procedures of the Conrad hotel and Hilton Group. This individual will bring a wealth of experience from a successful bar, ideally one recognized among the World's Top 50 Best Bars.

What will I be doing?

As the Bar Manager, you will be responsible for performing the following tasks to the highest standards:

• To recruit, train, mentor and lead a highly motivated team of professionals
• To develop and manage a rigorous training program to ensure world-standard staff knowledge of spirits and cocktails, bar service, and hospitality
• To communicate with other departments to ensure a supporting team of professionals.
• The ability to communicate with the Chef and Directors to discuss menus, marketing strategies and guest comments and concerns.
• To deliver world-class service by actively leading the team delivering the guest experience, including bartending regularly and always being onsite during the peak periods.
• To actively engage with the local and global cocktail communities to raise the local and international profile of the Manhattan Bar
• To plan and organize resources needed for operation, and assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• To complete and conduct performance evaluations for all bar employees.
• To ensure guest needs and guest expectations are met by providing an efficient and professional service
• To attend and participate in all required meetings
• To run a meticulously executed bar program that is capable of securing nominations for local and international awards (I-S Magazine’s annual Reader’s Choice Awards, Drink International, World’s 50 Best Bars and the Spirited Awards at Tales of the Cocktail).
• To deliver world-class beverages by taking responsibility for beverage menu development, including the main beverage menu, rotating specials, and the cocktail trolley service
• To effectively manage the Manhattan Bar’s in-house barreling and house-made ingredients, ensuring a top-quality product and effective management of program inventory
• To actively manage the bartender team and liaise with the kitchen to ensure a consistently exceptional standard of drink and food quality, efficient profitability and creative presentation
• To actively manage bar service to ensure quick ticket times, seamless guest experience
• To actively study to stay on top of world cocktail trends and best practices in order to ensure the Manhattan Bar is respected as a world-class program
• Responsible for developing and managing exciting 12-month program of educational and other guest events
• To actively manage beverage inventory levels, procurement, and par stocks to conserve the hotel’s capital and to deliver an uninterrupted guest experience
• To work closely with, and follow the direction of, the hotel public relations team to develop the Conrad Bar’s local and international profile in traditional and social media
• To liaise with suppliers and vendors to get the best products at the best possible rate

What are we looking for?

A Bar Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Minimum of 3 years’ experience in similar position, preferably in a successful cocktail bar with strong beverage program focusing on cocktails
• Good English skills, both written and verbal to meet business needs.
• Strong leadership and training skills.
• Outgoing personality and willing to work for long hours.
• Thorough knowledge of beverages, bar trends, service, cost control in F&B, labour controls, menu writing, maintenance, merchandising and accounting.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

1. JOB DESCRIPTION

Job Title: Beauty salon manager

Occupation:BEAUTY CENTRE MANAGER

Job Description & Requirements
JOB ROLE SUMMERY As a beauty salon Manager, you’ll be the driving force behind our salon.You’ll ensure the smooth day-to-day operation to maximise treatments and retail sales, to exceed set financial targets, and to provide a high level of customer satisfaction with our salon product. As a beautician, you’ll be passionate about providing excellent treatments, ensuring that your clients leave feeling on top of the world and enthusiastic to perhaps book again.You’ll be working with products provided by the luxury brand. You’ll be given thorough product support/training to ensure that both you and your team are always able to deliver excellent treatments that complement your professional and personable approach.If you’re a brilliant beautician looking to take the next step on the ladder, or perhaps an experienced beauty salon manager looking for a fantastic change of scenery, there could be a place for you on our team!We’re always looking for friendly, enthusiastic, and approachable individuals to join our amazing team! People who can build rapport with ease, always giving our guests confidence in the fact that every element of their holiday is being delivered by people that care.Key Responsibilities and Tasks:
You must lead from the front with strong communication skills
You will be experienced in managing salon and know that it takes dedication and enthusiasm to ensure your team work closely together to deliver the ultimate, luxury salon experience
Service that sells – you will be focused on ensuring that our guests want to take their experience home with them by introducing our range of products to complement all our treatments
Confident and charismatic – You’ll ensure the team build positive and engaging rapport with all our guests to give our salon experience the WOW factor
Upsell treatments and retail to maximise sales
Ensure that all beauty bookings are made in the most effective and productive manner to maximise treatment opportunities
Lead the way by showing a willingness to perform all treatments to a high standard as set during training
To be well presented and proud to wear our salon uniform
Carry out our treatments and services to a high standard
Actively maintain a good knowledge of all services and products, attending training sessions and regular refreshment with manuals provided
To ensure that all agreed targets regarding Key Performance Indicators are achieved
To ensure that our beauty outlets are presented in excellent visual presentation, taking responsibility for all treatment areas
Ensure all standard operating procedures are followed accordingly
To always seek direct feedback from our guests and report feedback to director.
Display excellent customer service, support, and awareness at all times
Demonstrate an outstanding, overall knowledge of our products to advise our guests
To assist the management of stock levels by following all usage guidelines set during training
To ensure the correct handling and security of retail and professional stock
Ensure the proper use of the POS system
To build rapport and develop and maintain positive working relationships with the team, management, and all other team members
To assist with the recruitment, appointment, induction and relevant training of new employees to ensure that the salon service levels are met at all times
To motivate beautician and encourage teamwork
Personal Skills, Knowledge, experience & Qualities:
Essential:
To be approachable, confident, knowledgeable, with excellent appearance and personal grooming
Organised, hardworking, honest, flexible, energetic, self-motivated, target orientated and keen to display a consistently high standard of service
Technical Skills or Knowledge:
Essential:
Basic understanding of computer systems such as word, excel, email
Capable of learning new programs and procedures quickly and accurately
Computer literate with a basic knowledge of Word, Excel, Email
Qualifications & Training:
Work Experience – Practical: 2-4 Years

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Manager, Sales, we rely on you to:

• Implements sales action plans related to respective market(s) and account portfolio
• Works closely with the Business Development team in increasing share from existing accounts
• Supports and executes group wide sales initiatives
• Participates in development of the Area Sales Plan, budget and market audits, and implements corresponding sales action plans with the Business Conversion sales team.
• Supports the development and maintenance of the client database and all other sales systems. Establishes and maintains up-to-date client profiles in all relevant systems.
• Performs all duties and responsibilities as assigned by the management

We are looking for someone who:

• Minimum Dipoma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Managerial experience
• Good communication and people management skills
• Able to communicate priorities and drives departmental goals and results
• Strong negotiation and presentation skills
• Strong organizational skills with ability to multi-task
• Able to work well under pressure in a fast paced environment

If you are the right person, what are you waiting for? Click the APPLY button now!

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

1. Lead the new operating model called Dynamic Shared Ownership (DSO) rollout in APAC, contributing to the building and ensuring implementation and adoption by local organizations

2. Be a major agent of change for the organization by supporting the Phamarmaceutical Head in guaranteeing proper discipline and governance of the regional agenda and priorities

3. Identify gaps, barriers and opportunities within the current organization

4. Collaborate to build mid- and long-term missions and frame for the organization

5. Design the architecture for the desired organization by creating a network of self-managed cells and/or teams that work towards the desired purpose

6. Collaborate and communicate inside and outside the region to find the best practices and receive feedback around the local implementation

Job Position explanations:

We are sourcing for a RTO who is project management in orientation. The applicant is expected to have proven project management experience and must be prepare to perform the role of Residential Technical Officer.

Roles & Responsibilities

===================

1. To supervise the construction works in accordance to the project specifications, construction drawings, and Building Control Acts and Regulations

2. To monitor site works to ensure that work is carried out in accordance to the approved construction drawings

3. To keep proper site inspection records

Check drawings and specifications for discrepancies and highlight to QP and Contractor

4. Review contractor’s method statements, highlight discrepancies and inspect works on site to ensure contractor execute works in accordance to approved method statement

Enforce quality control on site and monitor site safety

5. Attend meeting with qualified persons and project consultants/clients

JOB REQUIREMENTS

Experience in M&E projects which include Pumping experience.

Degree / Diploma in Mechanical, Civil & Structural (C&S) Engineering

Be already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)

Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification

At least 4-5 years of experience as a Resident Technical Officer (RTO) with LTA project or similar site-based role (e.g. Site Engineer)

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Restaurant Manager (Basilico - Italian Cuisine) is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Restaurant Manager (Basilico - Italian Cuisine), you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage Restaurant operations
• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager (Basilico - Italian Cuisine) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Proficient with Italian Cuisine and Language
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Business Development Manager of Personal Lines, who reports directly to the Senior Business Development Manager is responsible for supporting the Personal Lines business in the execution of the below duties:

Risk and Compliance

• Review and ensure all external emails and reports do not contain any sensitive information or PII of our policyholders.
• Ensure all sales reports are encrypted with a password before sending to external parties.
• Ensure all email correspondent and sales results are send to the correct parties to avoid any potential data breaches.
• Maintain “clean-desk” policy and ensure there are no sensitive information lying around workstations.

Account Management and Business Development

• Support account channels on their queries relating to the Personal Lines products and programme (e.g. policy changes, policy coverage and claims)
• Prepare and provide monthly reports to share portfolio performance and prepare invoices for billing or raise procurement request for payment.
• Review weekly and monthly reports to ensure numbers are on tracked.
• Evaluate and analyse the overall portfolio performance, including claims experience and expenses to ensure profitability.
• Monitor and follow up on outstanding payments from partners.
• Perform analysis on the portfolio performance and engage partners regularly to share results.
• Conduct trainings and briefings to Govt channels.
• Prepare meeting minutes, identify actions points and follow up on the required actions.
• Work closely with partners to ensure service level standards and deliverables are met

Business Support

• Process improvement - Identify areas of improvements to streamline the existing processes for efficiency
• Liaise with internal stakeholders to ensure support is given to ensure we can meet the agreed SLA.
• Marketing support (co-creation of marketing materials with stakeholders and other sales activities i.e. roadshows and seminars)
• Conduct briefing and prepare FAQs for internal stakeholder (i.e. Contact centre, Telesales) if we require their support to handle any enquiries
• Work with internal stakeholders to map out all the processes and new codes creation for new partnerships.
• Responsible to work with Legal to draft all new and renewal contracts.
• Working with Legal and Compliance to clear new processes required to support partnership models
• Ad-hoc task or projects assigned by Supervisor/HOD.
• To cover other account managers during their absence.

Qualifications

• Proven track record in account management roles and working with multiple stakeholders (internal and external stakeholders)
• Proficient in presentations skills with strong command of English (written and spoken)
• Proficient in Excel (use of intermediate level functions like lookups, pivot tables and basic formulas)
• Strong analytical and problem-solving skills
• Strong understanding of operational processes (policy and service related)
• Knowledge/certification in general insurance is preferred

All psyched up about this new and exciting challenge?

Send your application to us at https://careers.designsingapore.org/en/listing/

Summary

As an Assistant Manager/Manager in the Industry Development Office (IDO), you play a vital role in helping Singapore design businesses innovate to remain competitive and internationalise for growth. You will be working closely with the industry and other government agencies to provide holistic support for designers.

About DesignSingapore Council

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. Dsg is a subsidiary of the Singapore Economic Development Board. www.designsingapore.org

About the Industry Development Office Unit

The IDO unit develops strategies and programmes to strengthen the business competitiveness of the Singapore design sector in the global market. We achieve this through supporting the building of unique value propositions with deep research, augmenting business capabilities, and profiling for internationalisation opportunities.

Responsibilities

This role reports to the Assistant Director or Deputy Director (interim) of IDO and your responsibilities include but are not limited to:

Internationalisation and Profiling:

• Support the development and implementation of strategies to support Singapore design businesses in internationalisation and be continually aware of global design and business trends to assess appropriate interventions in a rapidly changing business landscape.
• This may include organising a Singapore designers showcase at an international platform like the Milan Design Week or SXSW, along with the generation of international business leads and media coverage, as well as a return showcase in Singapore.

Good Design Research Programme:

• In our push for designers and design firms to experiment, innovate and create their own unique value propositions to remain competitive, IDO’s Good Design Research (GDR) programme awards selected design research projects with grants, mentorship and profiling opportunities.
• Assist in project evaluation, liaison with and manage designers with awarded projects, as well as assist in any subsequent strategic reviews and evolution of the programme.

Period Contract and Framework Agreement (PCFA):

• Assist in the maintenance as well as the development of new Period Contracts and Framework Agreement (PCFA) for whole-of-government (WOG) to procure design related services.

Engagement with Internal and External Stakeholders:

• Develop an in-depth understanding of the state of Singapore design and its evolving business needs and aspirations, across the disciplines of architecture, landscape architecture, interior design, urban design and town planning, fashion design, furniture design, visual communications, as well as multi-disciplinary design and emerging practices like service design and experience design.
• Work closely with key stakeholders to identify appropriate cross-collaborations in developing the industry and providing holistic support. Key stakeholders include other units within Dsg, government agencies, design trade associations, and any other leading industry players.

Requirements

To meet the challenges of this role, you must be/have:

• A recent graduate or possess 1 to 3 years of relevant experience in industry development or design management
• Have a background or degree preferably in business administration, design management or any design-related fields
• Experience in event and project management, client management and procurement
• Familiar with the design and creative ecosystem, especially in Singapore.
• Have strong written and oral communication skills to synthesise thoughts and properly convey ideas • Prepared to work under tight deadlines and pressure

In addition, we are looking for:

• A curious individual who delights in acquiring knowledge, with a keen interest to understand diverse design and business trends/needs, and finds great joy in joining dots
• Ability to zoom-out and zoom-in: zoom out to understand the broader strategy and goals of an organisation or initiative, and zoom in to help address potential roadblocks and challenges in implementation
• A great collaborator, with the ability to develop trusted working relationships with colleagues, stakeholders and clients, and co-create solutions
• A team player, supportive of colleagues when they need a hand to keep projects running smoothly
• A multi-tasker who is organised, detail-oriented and hands-on

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Provide Operational Support (O&S) services to Customer Ops Systems
• Provide procurement and project management services to support governance and cybersecurity activities
• Carry out system management and staff efforts to support O&S activities required to maintain the systems' Service Level Agreement
• Carry out project management staffing efforts required to support project execution and delivery
• Supply Support Management, includes provision of logistic support
• Modification & Configuration Management by conducting baseline review and management
• Provide and support technical queries or recommendation for project management scope
• Budget Management in supporting activities such as invoice verification and budget monitoring

• Bachelor's degree in Electronics/ Electrical Engineering/ Information Technology or equivalent
• Minimum 3 years of experience in IT system project installation and coordination work
• Proficient in AutoCAD, Microsoft Office, and Project Management Software
• Good understanding of IT Technologies and Cybersecurity
• Good communication skills and able to work independently
• Strong analytical and problem-solving skills

• Monitoring restaurant operations to ensure compliance with food safety standards and industry regulations
• Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the restaurant

The Tax Associate supports the Tax function in the provision of Income Tax, Goods and Services Tax and Transfer Pricing services to clients. Our services include both compliance as well as advisory services.

Job Description

I Transfer Pricing

· Support the Partner and Manager teams in servicing clients in relation to their tax needs in the area of transfer pricing. Our transfer pricing services include:

o Design of cross border supply chain models

o Implement pricing policies from a commercial perspective

o Perform industry specific economic analysis

o Support clients in handling their tax controversies

· Develop strong relationships with our clients and with our colleagues, both internally and across the Baker Tilly International Network.

· Work with colleagues internally and across the globe in relation to proposals and delivering on tax projects in transfer pricing.

· Provide support in relation to marketing activities such as seminars, webcasts and business development collaterals.

II GST

· Support the Partner and Manager teams in servicing clients in relation to their tax needs in the area of GST. Our GST services include:

o Advise clients on the GST implications and applicable treatment of their business transactions (e.g., new business arrangements, cross border transactions)

o Assist clients with the application of GST registration, exemption and GST schemes

o Assist clients with the review and e-filing of GST returns

o Conduct GST health check reviews, GST due diligence reviews, Assisted Self Help Kit (ASK) reviews, Assisted Compliance Assurance Programme (ACAP) reviews

o Assist clients in managing IRAS GST audits/investigations

o Assist clients in seeking GST rulings from IRAS

· Develop strong relationships with our clients and with our colleagues, both internally and across the Baker Tilly International Network.

· Work with colleagues internally and across the globe in relation to proposals and delivering on tax projects in GST.

· Provide support in relation to marketing activities such as seminars, webcasts and business development collaterals.

III Income Tax

· Support the Partner and Manager teams in servicing clients in relation to their tax needs in the area of income tax. Our income tax services include:

o Assist clients with the preparation, review and e-filing of their income tax returns (and organising the necessary information request flows, documentation and research needs)

o Assisting in fulfilment of clients’ income tax advisory needs in relation to their business transactions (e.g., new business arrangements, cross border transactions)

o Assist in fulfilment of clients’ income tax advisory needs on tax structuring matters and conducting income tax due diligence reviews (typically in M&A situations)

o Assist clients in managing IRAS queries/audits

o Assist clients in seeking income tax rulings/clarifications from IRAS

· Develop strong relationships with our clients and with our colleagues, both internally and across the Baker Tilly International Network.

· Work with colleagues internally and across the globe in relation to proposals and delivering on tax projects.

· Provide support in relation to marketing activities such as seminars, webcasts and business development collaterals.

Requirements:

· Bachelor's degree in Economics, Accounting, Finance or other business-related field

· Ability and desire to work in a fast-paced environment

· Proficient in Microsoft Excel and Powerpoint

· Strong written/ verbal communication and collaboration skills

· Strong analytical and problem-solving skills, with a high level of attention to details

· Integrity, maturity, dependability, a positive attitude, and a strong work ethic

• Supervise and provide guidance to a team supporting the AP, AR and GL functions
• Manage, coordinate and review work done by the team members to ensure accuracy and completeness
• Manage monthly closing activities and prepare management accounts for closing, ensuring completeness
• Prepare quarterly GST report for submission
• Prepare audited Financial Statements and Income Tax schedules
• Liaise with auditors, corporate secretary and tax agent
• Any other ad-hoc assignments

1. JOB DESCRIPTION

Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capability in handling daily tasks and upselling skills.

4) Able to train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5) Versatile in different job roles in order to cover manpower shortage.

6) Execution of promotion to the outlet team with clear targets (KPIs) on individual team member.

Outlet Admin Responsibilities :-

2) Responsible for monthly Sales of the outlet (Dining & Retail).

3) Propose monthly marketing and sales promotions in order to increase sales and ensure outlet profitability

4) Attend Monthly meeting to present to management on KPIs and proposal for monthly marketing and sales.

5) Manage outlet cleanliness and hygiene.

6) Plan weekly manpower rostering.

7) Able to control and manage a team of manpower

8) Execute action plans and submit monthly reports to management.

9) Accountable for outlet's KPIs, staff’s appraisal, inventory stocks, sales revenue for dine-in and retail.

Requirements :

1) Above 5 years of managerial experience in managing a team of people

2) Above 8 years of F&B operations experience and broad understanding of the industry.

3) Able to use Excels and Words to submit on monthly report and have basic understanding of Excels formulas and PowerPoint/Photoshop..

4) Account for monthly outlet inventory in details and accuracy. Able to explain and account on discrepancy

5) Able to do social media marketing, posting and maintain of Instagram and Facebook on marketing, stories & posting. Improve sales from soical media posting and marketing.

6) Friendly personality and hospitable to all guests, good PR skill. Must be a hands-on Manager

7) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

Working Hours:

1) Require to work 6-day week, Off day rostering on Mon~Thur. All Public Holidays will be scheduled as Off-in-lieu.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

WHAT'S THE JOB

Under the general direction of the Club InterContinental Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial role at a full-service hotel or at a regional extended-stay hotel. Reports to Club InterContinental Manager/Rooms Division Manager. Typically supervises operations under Club InterContinental Lounge, both Club reception tasks and Club InterContinental Dining Experience.

Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand.

YOUR DAY-TO-DAY

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the club reception desk.
• Supervise the Club InterContinental team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

People

• Assists in planning for future staffing needs and recruiting in line with company guidelines
• Prepares and administers detailed onboarding program for new staff
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Ensures training needs analysis of Club InterContinental staff carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal in line with company guidelines
• Maintain up to date staff record and approves leave requests etc

Guest Experience

• Builds, delivers and maintains a high level of Club InterContinental experience across the guest journey
• Knows and understands all Club InterContinental guests to deliver intuitive and At Your Side service
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards and ensure the team are delivering up to date service standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership
• Monitor the Club InterContinental team performance and ensure guests receive prompt, cordial attention
• All issues faced by guests should be promptly resolved, ensuring guest leaves the hotel satisfied.
• Works closely with Executive Chef and Director of Food & Beverage to refresh Club InterContinental food and beverage experiences to ensure a high standard of offerings for our most premium guests

Responsible Business

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
• Maintain interdepartmental relationships to ensure seamless customer service
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well-maintained.
• Schedule and regularly conducts routine inspections of area under his/her control
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
• Communicate to the General Manager of his/her guests and updates all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
• Maintain all procedures and adheres to them within IHG guidelines; in particular with emphasis on hotel credit policy
• In conjunction with the Emergency Response Team, prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings etc.
• Prepares efficient work schedule for Club InterContinental Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Checking billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel
• Perform other duties as assigned or when required to support operations
• May also serve as Manager on Duty

About the role:

We are looking for a Project Manager who will be assisting in strategic programs and goals of Fintech Alliance. This role will be reporting to the Senior Management in Fintech Alliance.

Responsibilities:

• Communicating with project team to develop strategic program and project goals.
• Managing the clients' project expectations and satisfaction.
• Monitoring program and project performance of both internal and external service providers.
• Monitoring performance metrics.
• Receiving and responding to approvals and notifications.

Requirements:

• Bachelor’s degree or equivalent in IT and Business
• Preferably with at least 2 - 5 years of working experience.
• Certifications/licenses – Project Management Certificates are preferred
• Possess strong traits of analytical mind and good communication skills to articulate ideas in a simplified and laymen manner to stakeholders.
• Meticulous & attention to details.
• Proactive, positive mindset and highly adaptable to changes.
• Creative and innovative thinking.
• Able to multitask and work well with tight timelines.