Responsibilities

• Broad experience in designing, programming & implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure, Security Architecture & non-functional aspects like Performance, Scalability, Reliability, Availability, etc.
• Translate functional requirements into design.
• Work with technical SMEs to understand their requirements & ensure they are met.
• Define best practices & standards for the microservice implementation.
• Identify & define implementation patterns.
• Lead activities to build accelerators & tools to increase the quality of deliverables.
• Evaluate industry technologies to shape the design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies & makes appropriate changes to technologies, integrated platforms & systems to meet customer & operational requirements.
• Continuously seeks to more efficiently manage & utilize technology, platforms & systems.
• Highlights design risks, provides alternative options & recommends quality solutions to specified problems.

Requirements

• Bachelor’s degree and 8+ years of technical experience in architecture development, integration of backend systems & development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture & Design on Microservices, REST Services & Soap Services Development.
• Experience in core Java fundamentals, Java 8+, Spring, Springboot, testing framework Junit & Cucumber.
• Strong hands-on with design patterns, and clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs & Soap Services.
• Experience in designing & coding scalable Microservices.
• Experience with middleware / messaging technologies such as MQ, JMS, and Kafka & exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in API Management using an API Gateway.
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Should be very strong in creating / defining Swagger specs for REST APIs & understand REST principles & guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI & Security Coding Standards.

GOOD to HAVE

• Experience with MSSQL, data modeling, query development & performance optimization.
• Experience in business rule management systems or rules engines such as JBoss, JRules, JPBM, iLog, Drools, etc.
• Working experience in modeling business logic and automating business processes using TIBCO Business Works and EMS messaging.
• Experience in migrating TIBCO services to spring boot microservices.
• Experience in the gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java / J2EE, SOA, REST
• Soap Services, Microservices, Kubernetes

Responsibilities:

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirement:

• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage relationships with key accounts and stakeholders.
• Strong problem-solving skills and a strategic mindset

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

· Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

· Working with business support providers to process transactions and deliver investors’ requirements in an efficient and responsible manner

· Making follow-up investor calls and ensure compliance with all regulatory requirements

· Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

· Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

· Assisting with preparation of marketing collaterals as part of the investor relations activities

· Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

· A highly developed and keen sense of teamwork

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Dynamic, detail-oriented person and able to work under pressure

· Strong analytical skills

· Proficiency in MS Office

· Excellent communication skills

· Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

Responsibilities

• Provide sales and administrative support to sales team.
• Handling of sales enquiries.
• Manages shipment and receipt of products, materials, and supplies.
• Asist in sourcing materials, goods, products, and services.
• Prepare sales quotations and service reports.
• Keep track of timelines for submission and completion of sales reports.
• Prepare power point slides for presentation.

Requirements

• Min ITE. Open for no experience candidates.
• Proficient in MS office
• Confident & self-motivated with good communication & interpersonal skills.
• Ability to work in a fast-paced environment, multitask and manage work priorities in a pro-active and flexible manner.
• Ability to meet tight deadlines.
• Prior shipping experience is added advantage.
• Prior sales experience is added advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

• Administrative matters, coordinating client orders to ensure timely processing.
• Organize and maintain Excel records, along with other administrative duties, as necessary.
• Handle the preparation and printing of materials needed for events and publishing.
• Maintain warehouse equipment and supplies in good working order and ensure all equipment and vehicles are clean and well-maintained.
• Work closely with suppliers, clients, and colleagues to ensure effective coordination.
• Tech savvy due to heavily relies on tech, Excel, Sheets, WhatsApp, Google Drive.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

Responsibilities:

• Prepare client presentation materials, including policy illustrations, summary quotes, and review packs.
• Assist Insurance Specialists with administrative duties such as printing documents/forms, binding documents, arranging local/overseas couriers, and submitting documents to insurers or internal stakeholders.
• Coordinate with internal teams and external partners to ensure timely delivery of required documents and materials.
• Maintain and update client records and databases accurately.
• Prepare and process necessary documentation for policy issuance and renewals.
• Provide support during client meetings, including taking notes and following up on action items.
• Handle client inquiries professionally and provide timely responses.
• Monitor and ensure compliance with internal and external regulations.
• Assist in organizing client events and seminars, including logistics and material preparation.
• Support the team with ad-hoc projects and tasks as required.

Requirements:

• Bachelor’s Degree in Finance, Business, or a related field.
• Minimum 3 years of relevant work experience in the insurance or banking industry.
• High attention to detail and accuracy.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work independently and as part of a team.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• MNC
• Location: Upper Thomson
• Monday - Friday: 8:30 AM - 5:30 PM
• 18month contract potential to convert to perm

Our client, a market-leading actuator manufacturer and flow control company. They have established manufacturing facilities and a global network of local offices and agents, providing worldwide service. They specialize in the Oil & Gas, Marine, Power Generation, Mining, and Water & Sewage industries.

Responsibilities:

• Provide exceptional levels of customer service.
• Respond swiftly and accurately to all customer queries within pre-agreed timescales.
• Produce sales quotations, pre-qualification documents, technical proposals, and any other required information for customers or potential customers.
• Deliver high levels of customer satisfaction at all times.
• Accurately record and timely manage quotations to maintain departmental KPIs.
• Ensure the accuracy of quotations, technical documentation, customer purchase orders, and related documents before issuing to Contracts for booking.
• Follow up on outstanding quotations within pre-agreed timescales and report accordingly.
• Maximize the potential of key accounts and develop new business with existing and new customers.
• Use existing procedures to solve routine or standard problems.
• Work under the supervision and direction of the Inside Sales Supervisor or Customer Service Team Leader.

Requirements:

• Degree in Engineering or a related technical qualification (or equivalent)
• Experience with ERP systems.
• Strong customer service experience, typically 2 years in a relevant role involving basic concepts and procedures.
• Basic engineering or technical knowledge.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Minimum Qualifications

• At least 4 years of technical support experience in the network security industry
• Experience with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Knowledge of Security services (IDS/IPS, Firewalls etc.)
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Ability to communicate fluently, both written and verbal, in Mandarin and English
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)

Preferred Qualifications

• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products
• Willing to work in flexible and varying shift times including weekends and evenings
• Ability to travel to customer sites in the event of a critical situation to expedite resolution as required (if needed)
  

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Reference #: 3126747

• Monday - Friday: 8.30AM - 6PM
• Working Location: Pioneer

Our client is a well-established Manufacturer of Hardware.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicate relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to customer complaints and provide after-sales support
• Store and sort financial and non-financial data in electronic form and present reports
• Process orders accurately and on time
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress
• Identify shortcomings and propose improvements

Requirements:

• Experience as a sales coordinator or in administrative positions is a plus.
• Knowledge of general hardware products such as bolts, nuts, washers, etc. is an added advantage.
• Good computer skills (MS Office).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

The Role:
My Client is a leading Technology and Healthcare firm, and we are looking for an Operational Risk Manager to join the team in Singapore. We are looking for Operational Risk candidates who are keen to build their career in a startup environment and to influence and spearhead new Operational Risk policies in the Firm.

Responsibilities:

• Develops and maintains Compliance and Operational Risk policies and provide oversight of all Regulatory and Operational Risk policies
• Ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Mitigate any gaps within the business and to ensure the business is in line with Compliance and Operational Risk guidelines
• Conduct annual risk and compliance assessments and reporting to the board of directors
• Create a robust Risk and Compliance culture in the business

Requirements:

• A bachelors degree in a reputable university
• 7 to 15 years of experience in an Operational Risk / Enterprise Risk role
• Ideally in a Financial Services / Technology / Healthcare related area
• Ability to work in a startup environment.
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

• Support implementation of new systems and system changes.
• Manage IT assets and IT systems in terms of supporting, troubleshooting and administration.
• Ensure new PCs are set up in accordance with Company’s policies.
• Support in Cybersecurity matters e.g. PC hardening.
• Work with different stakeholders including internal and external parties e.g. equipment suppliers for IT systems’ hardware and software matters.
• Involve in Disaster Recovery Exercises for various systems.
• Perform other related duties as assigned by management.
• Implement changes to systems after office hours including Sundays (when required).

Requirements

• Minimum Diploma in Computer Science/Engineering, Information Technology or related fields.
• Minimum of 2 years of hands-on experience in IT system support role.
• Proficient in Microsoft Office 365 and computer knowledge.
• Knowledge in AWS cloud, network setup and programming language will be an advantage.
• Possess good attitude, time management, and coordination skills, as well as strong communication and interpersonal skills and ability to learn new/latest technologies
• Able to work well independently or in a team environment.

Tempserv Pte Ltd

License No: 06C3745

Ivy Ng Siew Hoon I EA Reg. No : R1102590

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a part of the Enterprise Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience.

What you’ll do

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email
• Own and managed business critical escalations and incidents
• Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues
• Manage a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders
• Work with Engineering and other Operations teams to diagnose and solve technical user problems
• Develop relationships with users and identify opportunities to improve support and overall experience with Stripe
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations

Responsibilities

Casework

• Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email and occasionally by call
• Become the expert in all Stripe products & how our largest users use them with their unique integrations, in order to comprehensively resolve user issues with context-aware support

On-call

• Own & manage business critical escalations and incidents from start to finish
• Iterate & improve service delivery for business critical escalations in order to delight our largest users who value quick resolution and proactive communication to any outages

Support Partner/Projects

• Manage a small portfolio of 1-2 users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing contextual insight regarding users’ experience with support to account team stakeholders. These users are either new to Enterprise support or are a heavy user of support
• Analyze and optimize our support documentation and processes to improve our users’ experiences and help scale our operations
• Identify and lead initiatives across our 5 pillars (Prevention, Availability, Effectiveness, Satisfaction, Effortlessness) to enable the team to provide a best-in-class support experience to our largest users at scale

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Embodies an empathetic, user-first mindset and embodies Stripe’s operating principles
• Has exposure to or experience with managing relationships with large, exceptionally complex/senior level stakeholders
• Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
• Can demonstrate technical aptitude, having experience with data analysis or use of technical tools to troubleshoot user issues
• Has demonstrated ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written, verbal, and presentation-based communication skills and the ability to translate complex solutions to users simply and clearly
• Will work willingly at least two weekend days per quarter, and two holiday days per year - you’ll receive a weekday off of your choosing the week following a weekend shift

Preferred qualifications

• Prior experience with or exposure to SQL, Tableau, Hubble and APIs
• Some background experience in account management, customer experience, program management or project management
• Comfortability learning new functions and features of technical products
• Experience leveraging root-cause analyses to make data driven decisions

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.

In this role, you’ll get to:

• Develop deep knowledge of the HubSpot software
• Partner with our customers to effectively resolve issues through phone, email and chat.
• Answer how-to questions and help customers navigate a variety of tools within HubSpot
• Diagnose software issues and engage with our product and engineering teams using established processes
• Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who:

• Fluent in English and Japanese
• Find creative problem solving fulfilling & challenging
• Are self-motivated & eager to learn
• Thrive in a dynamic environment and are comfortable with ambiguity
• Adapt quickly to changing priorities and customer needs
• Passionate about working with customers and finding solutions that make their goals possible
• Outstanding communicator, articulate, fluid conversationalist
• Interested in building technical skills and learning about HTML, CSS, APIs and more

Responsibilities

· Ensure excellent customer service support in crypto trading via live chat or email;

· Be familiar with company's trading platform and be up-to-date on platform’s campaigns / events;

· Follow communication procedures, guidelines and policies;

· Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;

· Understand customer’s needs and convert it constructive feedback to management;

· Continuously seek improvement to enhance team’s performance and work efficiency;

· Go the extra mile to engage customers.

Requirements

· Diploma/Degree in any discipline;

· Min. 3 years of experience in a customer service role under banking or financial industry

· Newly Graduate are welcome

· Knowledge in Helpdesk management tools and reporting;

· Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus;

· Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;

· High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;

· Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.

Responsibilities:

• Work closely with managers to determine the organization's blockchain technology needs and envisaged functionalities.
• Create application features and interfaces using programming languages and wrtie multithreaded code.
• Utilize the latest cryptogy techniques to protect digital transaction data against cyberattacks and information hacks.
• Handle client and serverside applications, ensuring their smooth applications.
• Document blockchain development processes and comply with best practices in data protection. Keep up with current blockchain technologies and crypotography methods.

Requirements:

• Bachelor's degree in information security, computer science, or a related field.
• at least 2 years of experience as a blockchain developer.
• Advanced proficiency in programming languages such as c++, java
• Familiarity with blockchain protocals.

Job Responsibilities:

• Responsible for implement blockchain technology, smart contracts and decentralised features into applications. familiar with blockchain protocols, such as Etheruem or others.
• Conduct thorough testing and debugging of applications to identify and resolve issues.
• Design collaborate with cross-functional teams, blockchain products (Wallets and Exchange related), merchant management platform and backend administrative system.
• Work closely with business development, technical team, risk, regulatory compliance and management to ensure product is delivered.

Job Requirements:

• Experience with blockchain product and domain, building and determining blockchain product roadmap. knowledge of identifying gaps and risk to be mitigated through the system or processes.
• 3 to 5 years work experience on e-Payment product related experience.
• Have good understanding about the global payment ecosystem including but not limited to Cards, eWallets, Bank Transfer, Cash-based payment methods.
• Good knowledge about product development life cycle and have experience involved at various stages, UI/UX design, test case review, production support and operational process optimization.
• Has prior experience product design skill set including prototyping using wireframe and sequence diagram tools, good user story writing skill, data analytical skills.
• Able to design product performance dashboard and optimize the product using data driven approach.
• Good understanding of the risk and compliance risk/issue in blockchain related products.
• Good knowledge about payment reconciliation and settlement.
• Domain knowledge in trading field will be advantageous.

• Monday - Friday: 8.30AM - 6PM
• Working Location: Pioneer

Our client is a well-established Manufacturer of Hardware.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicate relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to customer complaints and provide after-sales support
• Store and sort financial and non-financial data in electronic form and present reports
• Process orders accurately and on time
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress
• Identify shortcomings and propose improvements

Requirements:

• Experience as a sales coordinator or in administrative positions is a plus.
• Knowledge of general hardware products such as bolts, nuts, washers, etc. is an added advantage.
• Good computer skills (MS Office).

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Must Have :

1. Ready to work in Production Support/L2 Support
2. Knowledge of Unix, shell script, SQL, Open shift/Kubernetes
3. Should be proficient in one of the technologies – Java / Python / Database / Hadoop
4. Strong knowledge of ITIL processes

Good to Have

1. SRE knowledge
2. Cloud concepts – preferably GCP

Must Have

1. Unix/Linux,
2. COBOL, DB2, VSAM, JCL,
3. Core Banking application
4. Payment processing
5. Local clearing
6. Regulatory requirements
7. Core Banking product experience. Domain experience in Payment

Good to Have

1. MQ connectivity and real time data transfer
2. Hands-on experience in database technologies like Oracle
3. Control-M knowledge
4. Knowledge on Jira, Agile, Sonar, Teamcity and uDeploy.
5. Knowledge of Core Banking domain

Responsibility of / Expectations from the Role

1. Providing 24x7 application L2 support at Client location (Bank Local IT team)
2. Coordination with Operations team for any issues encountered in the application or interfaces of the application
3. Working on complex tickets after analyzing the COBOL Code and providing updates on RCA/Fix to L3 team
4. Maintaining the customer KPIs as per contract, Monthly Governance meeting preparation and presentation
5. Participating and owning various events such as Disaster recovery, Certificate renewal, Infrastructural migration, regulatory reporting to customer etc.
6. Design & develop micro services-based application.
7. Write Unit Test suites and BDD.
8. Perform Code reviews, Debugging & troubleshooting