Key Responsibilities:

HR Management:

Overseeing recruitment, onboarding, and employee relations.

Managing employee records and ensuring compliance with HR policies.

Administering payroll, leave management, and benefits.

Office Administration:

Managing daily office operations and ensuring smooth workflows.

Handling office supply orders, facility management, and vendor coordination.

Assisting with scheduling, travel arrangements, and event coordination.

Support for Bookkeeping and Communication:

Providing support for basic bookkeeping tasks such as invoicing and payroll assistance.

Answering phone calls, managing emails, and ensuring timely communication between clients and staff.

Documentation & Filing:

Maintaining organized records and documentation related to company operations and HR matters.

With over 500 5-Star Reviews across all platforms, Pronto Arigato’s hiring!

We do all sorts of repairs for:

1. Laptops

2. MacBooks/iMacs

3. iPhone/Android Phones

Our mission at Pronto Arigato is to revolutionize the Apple/Windows repair industry here in Singapore! Unlike many of our competitors, we’ve built our business around providing our customers an especially personal and hassle-free customer service experience for their device repair/upgrade.

⚡️ Requirements

PT: Anyone who knows how to use a screwdriver is welcome to sign up.

RESPONSIBILITIES

• Assist customers with after-sales service issues (spare parts & repairs)
• Handle customer complaints & issues promptly and accurately
• Provide ideas to improve customer experience
• Ensure proper documentations to avoid delays
• Liaise closely with pertinent departments to resolve the issue
• Other ad-hoc duties as assigned

REQUIREMENTS

• Excellent customer service skills
• Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude
• "N" Level, “O” Level, “A” Level
• Proficient in MS Office applications (Word & Excel)
• Bilingual, preferred
• Ability to start work within short notice
• Entry level candidates are welcome to apply

Customer Service Specialist – Join Our Growing Team!

Fit Island is seeking a Customer Service Specialist to join our growing team! This is a fantastic entry-level opportunity for recent graduates who are passionate about customer service and possess excellent communication skills. Responsibilities include handling customer inquiries via phone, email, and chat, resolving issues, and providing exceptional service. Fluency in English and Mandarin Chinese is a must.

Key Responsibilities:

• Respond to customer inquiries promptly.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide excellent customer service and build strong customer relationships.
• Maintain accurate records of customer interactions.
• Contribute to a positive and productive team environment.

Requirements:

• Excellent communication and interpersonal skills (English and Mandarin).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• New graduates are encouraged to apply.

Are you passionate about AI development and innovation? Certis is seeking an exceptional AI Programme Manager to lead our AI initiatives. The ideal candidate will be a hands-on AI expert, driving the integration of AI capabilities into our existing systems and creating ground-breaking AI solutions. If you thrive in a dynamic environment and are committed to staying at the cutting edge of AI technology, we want you on our team.

Responsibilities we will trust you with:

• Perform hands-on development of AI-embedded or AI-native applications.
• Collaborate with other application owners to infuse AI capabilities into existing application workflows and functions.
• Create innovative and impactful AI solutions.
• Develop and implement AI algorithms and models.
• Optimize AI systems for performance and scalability.
• Stay current with the latest AI technologies and best practices.

Your areas of knowledge and expertise that matter most for this role:

• Bachelor's degree in Computer Science, Artificial Intelligence, or a related field.
• Passion for AI-related development and emerging technologies.
• Strong hands-on skills in Python programming.
• Experience with AWS services and cloud-based AI development.
• Proven ability to learn new technologies quickly.
• Progressive thinking and innovative problem-solving skills.
• Excellent teamwork and collaboration abilities.
• Strong communication skills to explain complex AI concepts to non-technical stakeholders.
• Knowledge of data processing, feature engineering, and model deployment is desirable.

Summary:

• 5 working days, Office Hours
• Island-wide hiring: North/ West/ Tekong island
• Company with great career culture
• 2 years contract

Job Scope:

• Manage the assets related to infrastructure and computing devices.
• Offer computer support services, including troubleshooting, patching, configuration, testing, and maintenance for both software and hardware.
• Collaborate with third-party vendors.
• Provide training, coaching, and orientation to users on computer device usage.
• Ensure assigned tasks are completed on time and meet user satisfaction.
• Handle helpdesk duties effectively.

Requirements:

• Candidate with related experiences will have advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Are you passionate about transforming industries with cutting-edge technology? We are seeking talented Software Developer Intern (Automation Software Development) to join our data science team on our journey toward smart factory automation for the semiconductor industry. If you have strong Python skills and an interest in AI, this role offers you the chance to be part of impactful projects and develop the next generation of intelligent systems.

About Innowave Tech Singapore

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Your Role and Impact

As a Software Developer (Automation Software Development), you will be at the forefront of developing AI-powered solutions to replace manual operations, helping our clients build smarter, more efficient factories. You will collaborate with industry experts and cross-functional teams, ensuring seamless deployment and optimization of automation software in customer environments. This role offers a unique opportunity to work with innovative technologies and make a meaningful impact in a fast-evolving industry.

What You’ll Do

• Take part in the design and development of automation programs, focusing on tools and machines in the semiconductor industry.
• Collaborate with clients and cross-functional teams to understand existing manual processes and devise automated solutions.
• Deploy and test automation software on-site, working closely with customer teams to ensure smooth operation.
• Be part of continuous innovation by integrating AI, RPA, and remote-control technologies into automation systems.

What We’re Looking For

* Educational Background:

• Minimum Poly, Bachelor’s, or Master’s degree in Computer Science, Data Science, Engineering, or related fields.

* Technical Expertise:

• Proficiency in Python with experience in RPA, remote control tools, and virtualization (KVM).
• Familiarity with Databases, Docker, Git, APIs, and message queues is essential.
• Experience in AI or machine learning is highly desirable.

* Soft Skills:

• Strong problem-solving mindset with the ability to see projects through to completion.
• Excellent communication skills for collaboration.
• Ability to mentor junior team members and work effectively within a team.

* Bonus Skills:

• Knowledge of semiconductor processes or experience in deploying automation in industrial environments.

Screening Questions

1. Do you have skillset in Python with experience in RPA, remote control tools, and virtualization (KVM)?
2. Do you have a strong Problem-solving mindset with the ability to see projects through to completion.?
3. Are you familiar with Databases, Docker, Git, APIs, and message queues?

Why Join Us?

• Work on pioneering AI projects transforming the semiconductor industry.
• Collaborate with and learn from industry experts in AI, automation, and data science.
• Enjoy a dynamic, innovative, and supportive work environment that encourages creativity.

Ready to Transform the Future?
Join us to lead innovation in automation and shape the future of smart manufacturing! We look forward to welcoming individuals who are passionate, proactive, and ready to make a difference. Apply today!

About Innowave Tech Singapore

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Why Join Us

As our clientele expands within the semiconductor and advanced manufacturing sectors, our team needs to expand accordingly. If you possess quick learning abilities and thrive in a rapidly evolving environment, this is the perfect opportunity to join us!

Roles and responsibilities

We are seeking a dynamic and motivated C# Software Developer Intern to join our team. As an intern, you will have the opportunity to contribute to the development and maintenance of software applications using C# programming language. You will work closely with our development team, gaining hands-on experience in database management, networking, and software design.

Key Responsibilities

• Assist in developing and maintaining software applications using C# programming language.

• Work with SQLite and SQL Server databases to manage and manipulate data.

• Gain knowledge and contribute to networking aspects of projects.

• Collaborate with the development team to design, implement, and test software features.

• Optional: Familiarity with SerialPort/TCP IP protocol for communication.

Job Requirements

• Students currently persuing in any Engineering disciplines at ITE/polytechnic/local university, preferrably in computer science or related field.

• Pro cient in C# programming and familiar with SQLite/SQL Server databases.

• Knowledge of networking concepts and protocols is preferred.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and in a team environment.

• Familiarity with SerialPort/TCP IP protocol is optional.

Screening questions:

• The intended internship period will be during your course of study?

• Are you students pursuing Engineering disciplines?

• Are you able to commit for more than 3 months?

Application Instruction

1. Please ensure that you attach a copy of your C.V. with your application.

2. Please indicate date range of internship (e.g. 22 Jul 2024 to 6 Dec 2024 or a later date range)

About Innowave Tech Singapore

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Why Join Us

As our clientele expands within the semiconductor and advanced manufacturing sectors, our team needs to expand accordingly. If you possess quick learning abilities and thrive in a rapidly evolving environment, this is the perfect opportunity to join us!

Roles and responsibilities

We are seeking a dynamic and motivated Php Software Developer Intern to join our team. As an intern, you will have the opportunity to contribute to the development and maintenance of software applications using Php programming language. You will work closely with our development team, gaining hands-on experience in database management, networking, and software design.

Key Responsibilities

• Assist in developing and maintaining web applications using PHP programming language.

• Work with MySQL and SQL Server databases to manage and manipulate data.

• Learn and contribute to projects using the Laravel framework (knowledge of Laravel is preferred).

• Collaborate with the development team to design, implement, and test software features.

• Explore and potentially work on frontend development using React (optional).

Job Requirements

• Students currently persuing in any Engineering disciplines at ITE/polytechnic/local university, preferrably in Computer Science or related field.

• Procient in PHP programming and familiar with MySQL/SQL Server databases.

• Knowledge of Laravel framework is a plus.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and in a team environment.

• Optional: Familiarity with React for frontend development.

Screening questions:

• The intended internship period will be during your course of study?

• Are you students pursuing Engineering disciplines?

• Are you able to commit for more than 3 months?

Application Instruction

1. Please ensure that you attach a copy of your C.V. with your application.

2. Please indicate date range of internship (e.g. 22 Jul 2024 to 6 Dec 2024 or a later date range)

Job Responsibilities:

• Setup, installation and deploying of computers.
• Cloning/Imaging of laptop/desktop
• Email and phone communication with customer
• Station at customer’s office for IT support if required (if stationed, reporting will be at customer location)
• Performing IT support (Ticketing System, Remote Support, Onsite Support)
• Active directory user account management
• Provide administrative support in checklists/reports.
• Perform computer hardware parts upgrades/replacement.
• Other adhoc duties/projects assigned.

Requirements

• Understands basic Windows OS commands and have adequate knowledge about Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system, SCCM and MDT system.
• Experience in ServiceNow ticketing system is preferable
• At least a IT Diploma.

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role in IT field.
• Diploma / Degree holder in related field (Sales or Information Technology).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy will be an added advantage.
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.

Job Description:

Telco background preferred.

This role involves developing and implementing solutions using the CloudSense B2B CPQ platform OOTB features to meet client needs and support business objectives.

BSS Transformation - E2E Solutioning

B2B Products Management   Order Management

Billing Develop solutions based on agreed business requirements while considering all factors such as performance, scalability, data security, operational effectiveness, cost and time to market. Analyze business requirements and translate them into technical specifications, utilizing CloudSense out-of-the-box features for optimal design and development.

Participate in and support system-related activities to ensure seamless integration and functionality within the telecommunications domain.

Responsibilities

· To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.

· Ensure and monitor work progress and maintain quality control and ensure that the works are carried out in accordance with the Contract Specifications, Drawings, all other contract documents, site instruction, relevant Building Control Acts and Regulations and requirements or regulations imposed by the relevant authorities.

· Prepare daily reports at regular basic and as required by clients.

· Supervise all construction activities and ensure compliance to all plans/drawings, risk assessment and specifications.

· Willing to work on rotation shifts.

· Ensure compliance to all health and safety policies.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent

• At least 1 year of experience in HDB/LTA/PUB projects

• Registered RTO with IES/ACES

Responsibilities

• Successful delivery of projects from difference service lines according to the quality plan and procedure;

• Assist the QP in planning, coordination and execution of Soil Investigation and Instrumentation projects;

• Provide quality and technical assistance to QP when required.

• Experience in LTA, PUB project will be an advantage.

• Experience in ISO17020 audit will be an advantage.

• Strong technical knowledge in soil investigation, instrumentation and monitoring service line.

• Ability to think strategically and follow through on the successful implementation of plans.

• Team player and strong problem-solving skills.

Requirements:

• Degree in Engineering ecognised by PE Board.

• Min 5 years of working experience in Leading a team on soil investigation and Geotechnical design.

• Accredited by IES/ACES and with valid RTO certification.

Are you passionate about making a positive impact in the lives of individuals with special needs?

We are looking for a strong, hands-on educator who enjoys working in an active, dynamic environment.

This role involves collaborating closely with students, families, and a multidisciplinary team to create inclusive, engaging learning experiences. Whether you’re a fresh graduate or an experienced professional, this is your chance to make a difference.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Location: Changi Road (Nearest MRT Station: Eunos)
Work Schedule: 9:00 AM - 6:00 PM, Mondays to Fridays

What You'll Do:

• Active Individualized Support: Help implement individualized education plans (IEPs) tailored to each student's unique needs. Engage with students in hands-on activities and personalized educational interventions.
• Engaged Classroom Instruction: Lead and manage students in a lively classroom environment, using adaptable strategies and technology to meet various learning styles and needs.
• Monitor Student Development: Actively assess and monitor students' progress academically, socially, and behaviorally. Be ready to adapt your approach based on real-time feedback.
• Holistic Support: Provide differentiated instruction, making adjustments in the classroom environment and teaching methods to ensure that each student’s needs are met.
• Collaborative Teamwork: Work closely with therapists and colleagues to integrate therapeutic goals into the learning experience, ensuring a well-rounded approach to each student’s development.
• Professional Growth: Take part in regular training sessions and mentorship programs to continue developing your expertise in special education.

What We're Looking For:

• Strong interpersonal and communication skills to work effectively with students, families, and a multidisciplinary team.
• A hands-on, energetic approach to learning and teaching, especially with students who have diverse needs.
• Physical stamina and resilience to actively engage with students throughout the day, including supporting their physical needs in learning environments.
• A growth mindset and willingness to adapt to each student’s learning journey.
• Commitment to ongoing professional development and continuous learning.

Make a Difference Today

Join our team and become part of a group dedicated to shaping the futures of individuals with diverse needs. Your strength, energy, and commitment can transform lives in powerful ways.

If you’re looking to make a meaningful impact, apply today and start your inspiring journey with us!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description & Requirements

• To design, plan and test for Network Infrastructure Projects implementation
• To install, configure and troubleshoot network from Internet routers, Layer2 to core switches, wireless APs to wireless controllers, and firewalls
• To carry out onsite and remote technical troubleshooting support for network infrastructures
• To carry out extensive internal solution testing and research for network infrastructures, as per customer requirements
• To be responsible for project management of Network Infrastructures from design to delivery and commissioning

D-Synergy group welcomes you not for how you look, where you come from, or differences you may have.

We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Job Requirements:

• Candidates must have more than 3 years networking experience.
• Candidates must be a disciplined and responsible team player with the ability to work effectively across teams within our group and with customers from various industry verticals.
• Candidates must have strong working knowledge of Internet routers, L2/3 switches, enterprise Wi-Fi solutions and prevailing UTM brands of firewalls and End-Point Security solutions

Job Title: Customer Support Executive (12 Month Contract))

Responsilbilites

• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
• Resolving customer issues efficiently and in a friendly manner
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries

Qualifications

• Previous experience working in a customer-facing role/ contact centre/ telemarketing
• Proficiency in using a computer, ability to quickly learn how to use different software
• Process-oriented and customer-oriented mindset
• Highly proficient in both written and verbal English to communicate effectively with our consumers

Responsibility

• Attend to walk in, phone call, and email enquiries
• Issue quotation and meet customer to get project briefing and give material samples
• Develop, manage and build relationships with major trade distributers
• Conduct cold calls and other marketing strategies to generate new accounts
• Attend mock up presentations
• Liaise with local and oversees suppliers
• Achieve sales targets
• Help with general sales support duties such as doing powerpoint presentations and house keeping of materials library.

Requirements:

• Team player and able to work independently

Purpose

As an Enterprise Domain Development Tech Lead , you will play a crucial role in leading, development, and implementation of enterprise-level solutions across the telecommunication domain. You will be responsible for driving technical strategy, overseeing end-to-end system architecture, and ensuring that the development and delivery of services align with the business goals and technological needs.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field with at least 10 years of experience in solution architecture, design, and implementation.

• Proven experience as a Technical Lead, Solution Architect, or similar role in telecommunications or related industry, with a strong focus on enterprise systems such as CRM, Billing, and Customer Experience platforms.

• Deep expertise in Salesforce and Cloudsense platforms, including configuration, integration, and customization.

• Strong knowledge of Billing and Rating systems, with experience in implementation and integration with CRM platforms.

• Experience in the telecommunications industry or related fields is preferred.

• Familiarity with Agile methodology and working in fast-paced, dynamic environments.

• Strong analytical, conceptual, and problem-solving skills.

• Excellent communication and collaboration skills, with the ability to work across teams and manage stakeholder expectations.

Preferred Qualifications

• Telecommunications industry experience working with large-scale enterprise systems, including CRM, billing, and service orchestration platforms.
• Experience leading enterprise digital transformation initiatives within Telecommunications environments.
• Agile project management experience, with a focus on delivering enterprise solutions in Scrum or Kanban frameworks.
• Familiarity with telecom regulatory frameworks and compliance requirements.

• Lead the development and implementation of enterprise-wide design strategies, process ensuring alignment with business goals and long-term technology vision.
• Drive the overall technical vision for projects, ensuring that solutions align with business needs and meet performance, scalability, and security standards.
• Oversee the development and implementation of cloud-native architectures for enterprise domain solutions, focusing on scalability, reliability, and automation.
• Design and architect scalable, reliable, configurations, integrations, customizations and efficient solutions across multiple domains, including CRM, Billing, and Rating systems, with a focus on Salesforce and Cloudsense platforms.
• Collaborate with business stakeholders to gather, prioritize, and translate requirements into detailed technical designs, action plans and roadmaps.
• Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards, best practices, and technical governance.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field with at least 10 years of experience in solution architecture, design, and implementation.
• Proven experience as a Technical Lead, Solution Architect, or similar role in telecommunications or related industry, with a strong focus on enterprise systems such as CRM, Billing, and Customer Experience platforms.
• Deep expertise in Salesforce and Cloudsense platforms, including configuration, integration, and customization.
• Strong knowledge of Billing and Rating systems, with experience in implementation and integration with CRM platforms.
• Experience in the telecommunications industry or related fields is preferred.
• Familiarity with Agile methodology and working in fast-paced, dynamic environments.
• Strong analytical, conceptual, and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work across teams and manage stakeholder expectations.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

Who We Are

The Institute for Adult Learning (IAL) is an autonomous institute of the Singapore University of Social Sciences (SUSS). Within IAL, the Innovation Centre (IC) division manages the innovation programmes and the grants for the Training and Adult Education (TAE) sector. The Centre’s mandate is to advance the proliferation and adoption of proven innovative learning solutions. IC is made up of 3 sub-divisions:

• Adoption and Acceleration (AA),
• Exploration and Development and (ED) and
• Innovation Support Services (ISS).

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

What You Will Be Doing

Reporting to the Principal Manager, Innovation Support Services (ISS), this position’s responsibilities are:

• Evaluate and review budgets submitted by grant applicants to ensure adherence with grants guidelines and participate in ‘clinic’ sessions to provide budget advisory to grants applicants working on the grant budgets.
• Process disbursement of approved grants, including but not limited to, checking all supporting documents are submitted and verify their authenticity and accuracy, preparing approval emails and raising purchase requisitions to facilitate fund transfer.
• Perform procurement activities such as preparing purchase requisitions, professional fee payments and goods receipts.
• Prepare reporting documents to management by coordinating and updating consolidated data into these documents and handle submissions to stakeholders.
• Support the organising of events such as equipment setup & venue management, invitation and guest management, VIP liaison officers, food catering arrangements, etc.
• General divisional financial and administrative duties.
• Any other duties, including cross divisional projects or events, that may be assigned by the management from time to time to meet the needs of the organization and changing environment.

Job Requirements

• Minimum diploma in finance and budget management.
• At least three years of working experience, preferably in finance, administration, and operations.
• Demonstrated ability in meeting deadlines and dealing with financial figures.
• Possess good problem-solving and critical thinking skills.
• Ability to work independently and as a member of a team.
• The successful appointee will be based at the IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Responsibilities / Duties

• Prepare drawings and detailed design documents for preliminary and as-bbuilt status by using BIM modelling, AutoCAD, Revit.
• Assist Project Engineers and Project Manager at all levels
• Remain constantly updated with the drafting technology to maintain technical competency.
• Plan all drawing request to meet the submission deadline.
• On time delivery of all drawings, correct and accurate drawings and maintain soft copy of archieve drawings
• Draft plans and detailed drawings for m&e installations and construction projects working from sketches or notes.
• Finish and duplicate drawings and documentation packages, according to required mediums and specifications for reproduction using blueprinting.
• Review rough sketches, drawings, specifications and other engineering data received from engineers to ensure that they confirm to design concepts.
• Explain drawings to production of m&e system with builders works and other trades in the project.
• Site inspection and co-ordination of m&e system with builders works and other trades in the project.
• Documentation and administration works related to the site installation and co-ordination works.