As the first contact point for internal customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with TĂśV SĂśD Standards.
Key Responsibilities:
· Provide support, troubleshoot and resolve IT problems encountered by users: network, PC Client, systems, applications, printers, hardware and other services as necessary
· Attend to helpdesk calls, voice mails and emails and provide onsite support to users located at various locations i.e. Tuas
· Assist to standardize and enforce Software & licenses, ensuing compliance with TÜV SÜD Standard software and Clients
· Establish and review computer operation processes and procedures. Perform computer operations that include access control, data backup, security patches, anti-virus, system upgrade
· Maintain and enforce corporate IT policies on access control, email, internet access, anti-virus and security
· Liaise with computer suppliers on the maintenance and the purchase of computer software and hardware and ensure that they comply with TÜV SÜD Standards
· Coordinate and manage servicing, repair and disposal of PCs
· Support Teams Meeting, WebEx, Video conferencing & Audio conferencing
· Other IT-related duties as assigned
Key Requirements:
· Minimum ITE / Diploma in Information Technology or other relevant fields with at least 2 years of experience in helpdesk support or related roles
· Possess knowledge and experience in the following areas:
- Microsoft Active Directory, DNS, DHCP
- Microsoft Window 11, Office 365 suite and SharePoint etc
- Anti-virus, Forticlient VPN, Remote access, Service Desk ticketing system
· Capable of providing VVIP support
· Good analytical, interpersonal, communication and problem solving skills
· A proactive team player but with the ability to work independently in challenging projects and timelines