Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

Job Description Summary

Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:

• Working with the Sales team to clarify the support required
• Determining the most effective deployment of the Sales Support Analysts (prioritization)
• Supporting in the resolution of complex issues and direct the handling of client support interactions
• Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
• Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries

Job Description

• Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines.
• Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects.
• Partake in global initiatives as part of the broader Global FIC ACO Team.

Your key responsibilities include but not limited to:

• Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
• Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
• Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
• Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
• Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
• Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
• Escalate any issues to Manager on a timely basis

Your skills and experience:

• Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
• 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
• Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
• Good data analytical and problem solving skills

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities

* Support the development and growth of personal lines of business to meet department’s plans

* Maintain and deepen relationships with existing clients and partners for business growth and retention

* Ensure a high level of customer satisfaction and customer experience

* Support and contribute to new product development, product innovations and market research

* Liaise and collaborate with internal stakeholders to ensure effective execution of plans with clients and partners

* Ensures business handled is in line with the Company’s underwriting guidelines, credit control and service standards

* Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role

* Undertake any other duties as may be assigned

QUALIFICATIONS:

* At least 3 years of relevant working experience in partnership development, marketing, or distribution of insurance, banking, financial services

* Experience in managing insurance programs, affinity products or service programs

* Tertiary / Diploma qualification

* Certificate in General Insurance (BCP/PGI/CGI) and Cert HI

* Advanced digital acumen / literacy

Job Summary

Looking for a Business Support Associate to contribute to enhancing the team's capacity as facilitators, carrying out the daily tasks of the business (insurance) processing function and process review.

Mandatory Skill-set

• Possess a Polytechnic diploma or a University Degree in Business, Banking and Finance, Information Technology;
• Demonstrate an unwavering commitment to precision and meticulous attention to details;
• Exhibit adept time management skills and the ability to excel within tight schedules;
• Detail-oriented and result oriented and a good team player;
• High level of integrity and good attitude over teamwork.
• Proficient in Microsoft Excel - Pivot table and Lookup functions;
• Maintain strong communication, interactions and has good time management skills.

Desired Skill-set

• Financial Services experience;
• Mathematically inclined.

Responsibilities

• Support the Business Processing and Operations Office in their daily task of business processing function and process review;
• Assist in the issuance of contracts and endorsements as well as contract adjustments;
• Responsible for contract premiums computation as well as contract refund;
• Liaise with direct clients/intermediaries on contract benefits related queries via phone calls or email;
• Ensure the accuracy of records entries & proper documentation;
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

If you desire to be part of something special, to be part of a successful and winning team, read on. We are looking forward to Software Support Engineer in Eaton Electrical based in Singapore.

Job Summary

The primary responsibilities of this position include providing technical escalation support and timely solutions to external and internal Customers for Eaton's Brightlayer software platform (DCIM, EPMS) .

This role will also provide onsite Field Service software technical support and deployment within EA Region.

This person is responsible to develop and build technical expertise among Field Service Engineers for our software offerings service business. He/She will take the lead, in consultation with Factory R&D team to build our field services teams with right competencies and improve our customer experience. Additionally, they will help in the planning, project management, deployment and installation of Eaton’s software portfolio, namely DCIM, EPMS and our Cybersecurity offerings.

Your essential responsibilities:

· Works closely with Software Sales Team and execution of escalation procedures via phone calls and emails, including after office hours in support of escalations; Escalations are primarily refer as “post-sales technical support” including, but not limited to, DCIM software, EPMS software, firmware (where applicable) and other Eaton related equipment where the software is a core component.

· Assists the Software Project Managers and takes the technical lead on software installation and deployments, documents all aspects as necessary and publishes on Share Point / Eaton Technical Web/ Service Bulletin for companywide reference.

· Identifies opportunities for improvement of field procedures, and feedback/correction on related service manual content.

· Assists all countries in EA Region to review service procedures include installation and deployment / rework preparedness, execution and knowledge transfer of all issues/resolutions that are encountered for a predetermined time production period.

· Assumes role as the point of escalation for Software support, EA Region via phone or e-mail on emergency call from Eaton Level 1 Software Support team

· Develops and coordinates site testing plans for issues escalated to identifying root cause of problems.

· Participates in troubleshooting, escalation and technical conference calls where data analysis and action plan development are required.

· Participates in the delivery of field services within EA Countries, approximately 20% the time in supporting and mentoring Customer Service Engineers

· Assumes the role of technical leader during field escalations of service calls in normal business hours and after office on call basis.

· Assumes the role of “Standby On Call” when alert or pre-warning for an immediate response on evening and weekend technical support escalation calls where technical service is required. This include responsibility to on-site field service support for critical installed base in Singapore and execute fast recovery for key account customers when complexity fault situation is reported.

· To be committed & responsible for Quality Management System

If you are:

· Associate degree in a technical field from an accredited school and/or 3 years of equivalent experience in an equivalent technical field.

· Minimum 4 years of software related experience

· Strong working knowledge of TCP/IP networks, basic programming languages

· Open to IT Infra experience.

· Experience with BMS related or data center operational software preferred, but not essential

· Experience with software and hardware security installations preferred, but not essential

· Experience with programing languages and Linux would be looked favourably upon

If you meet most of the criteria above, you’re the one we’re looking for. We hope to hear from you!

*We make what matters work.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day.

It’s where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Need more about Eaton? Come on in @ www.eaton.com.

We are looking for an innovative and dedicated technical manager to optimize the performance of our company's computer information systems. In this role, your duties will include collaborating with the technology development team and users to enhance system performance and completing projects on time.

To ensure success as a technical manager, you should demonstrate extensive experience in CIS development and maintenance. Outstanding technical managers keep up with advancements in the field and promote technological innovation at their companies.

Technical Manager Responsibilities:

• Performing analyses on CIS efficiency and integration.
• Reporting to management on CIS development, implementation, and progress.
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Ensuring CIS innovation and implementation.
• Managing support teams and evaluating performance metrics.
• Overseeing CIS user-testing and adjustments.
• Ensuring that products and services are delivered on time and within budget.
• Managing software and hardware installations and upgrades.
• Maintaining computer network infrastructure and ensuring network security.
• Hiring and training new IT staff.

Technical Manager Requirements:

• A bachelor's degree in computer information systems, management information systems, or similar.
• A master's degree in technology management or business management would be advantageous.
• Extensive experience in technical management, preferably in a related industry.
• Advanced knowledge of CIS innovation and integration.
• Ability to manage IT support teams, as well as hire and train new IT staff.
• Extensive experience in collaborating with CIS development teams and users.
• Ability to diagnose faults, oversee CIS user-testing, and implement required changes.
• Ensuring optimal hardware and software functionality, as well as network security.
• Ability to keep up with CIS advancements.
• Exceptional communication and interpersonal skills.

Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Key Responsibilities:

• Provide timely and effective level 1 technical support for application-related incidents and service requests.

• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.

• Research, resolve, respond to and document end user reported issues/inquiries.

• Monitor application performance, identify bottlenecks, and implement performance enhancements.

• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.

• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Requirements:

• Minimum 1 year relevant experience

• Strong technical knowledge and experience in supporting enterprise-level applications.

• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.

• Process good communications skillset

• Experience with databases and SQL query language.

• Familiarity with software development life cycle (SDLC) and ITIL principles.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration abilities.

• Ability to work under pressure and prioritize tasks in a fast-paced environment. Preferred Skillset

• Oracle Database - Basic

• MySQL Database - Basic

• Jira • Exce

Admin Executive & Back-end Support

$2,200 - $2,800 a month - Full-time

Location:

Work from home

Schedule:

40 working hours per week

Benefits:

Health insurance

Medical / Dental benefits

Professional development

Job Scope:

- General administration

- Handle enquiries through WhatsApp & email account

- Handle phone enquiries & do phone call follow up.

- Provide administrative and operational support such as generating of data using Google Sheet and creating forms via Google Form

Requirements:

- GCE 'A’ level or Diploma qualifications

- Meticulous and with strong administration, coordination and organizational skills

- Strong communication and interpersonal skills

- Bilingual in Mandarin & English both spoken & written

- Able to multi-task and work independently in a fast-paced and dynamic environment

- Proficient in Google Sheet / Google Form / Desktop WhatsApp

- Familiarity with any CRM system is a plus.

- Works well with other team members

- Willingness to learn new technologies and processes.

- Owns a computer less than 5 years old

Supplemental pay types:

Yearly bonus

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.

ICT Executive

• Working days/hours: Monday – Friday, 9am – 6.30pm
• Location: [Nearest MRT - Harbourfront]
• Salary: $2.5K - $3.5k

Job Description:

• Server Administration including running backups and trouble shooting
• Software/ Hardware/Network configuration and maintenance of various devices including security & privacy
• Technical support to users
• Website Maintenance

Requirements:

• Prior experience in ICT Support preferred
• Preferable to have knowledge in basic programming like HTML and C# code
• Willing to learn new aspects of ICT (eg Graphics software, Database, Content Management System, Programming, Google Analytics, Cloud Server)
• Resourceful to troubleshoot for different IT issues.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Perform installation, maintenance, and repair tasks for systems.
• Diagnose technical issues and implement solutions.
• Conduct inspections to ensure equipment functionality.
• Test equipment performance and troubleshoot malfunctions.
• Collaborate with engineers and other team members to resolve complex problems.
• Provide technical support to customers or end-users.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in technical support on-site is preferred.
• Experience with or a keen interest in smart home technology is preferred.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
• Ability to work effectively in a team-oriented environment.
• Positive attitude and eagerness to learn and adapt.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Flexibility to work during weekends and holidays if required.

Job Overview

This key position is responsible for the safe, reliable and profitable operations of the Container / Bulk Carrier fleet vessels assigned, leading and engaging senior ship staff, working collaboratively with other departments and divisions to ensure optimal fleet operations while upholding and driving the values, brand, procedures and practices of Wallem Group and our valued Clients.

Job Responsibilities

• Ensures vessels are operated in a safe, efficient, reliable and cost-effective manner, in compliance with Class and Statutory and Wallem’s Safety Management System requirements
• Sets goals and expectations, proactively putting in place performance outcomes, Wallem’s values and procedures for sea staff compliance
• Provides coaching and works to develop juniors, as well as Masters, Chief Engineers and officers with potential onboard
• Provides day to day technical and operational support and guidance to assigned vessels
• Monitors vessel performance and ensures timely, efficient and effective follow-up actions
• Prepares and manages vessel budgets and optimises operating expenditure while ensuring that the vessels are operated and maintained to the standards required by Wallem and our Clients
• Plans, monitors and manages dry-dockings and major repairs
• Carries out regular vessel visits, including sailing visits, to confirm condition and compliance with company standards

Job Requirements

• Minimum 2 years’ sailing experience as Chief Engineer in Container / Bulk Carrier with 2 years’ experience as Superintendent of Container / Bulk Carrier, or a post graduate Degree (MEng or MSc) or equivalent qualification in Naval Architecture / Mechanical Engineering or other related discipline with 5 years’ experience as Superintendent of Container / Bulk Carrier
• Effective communicator with a good command of English and Mandarin is preferred to liasie with Chinese customers
• Be ready for and capable of frequent travel globally without restriction

Job Description:

· Support Commodities and Forex Trading Team.

· Collate pricing for the assigned commodities.

· Create framework and live monitoring platform of trading summaries.

· Summarize the trading statements from London Metal Exchange, Shanghai Futures Exchange, Chicago Mercantile Exchange.

· Prepare relevant trading summary reports.

· Basic analysis on the reports and statements from the Exchanges.

· Any other duties assigned by the management team from time to time.

Job Requirements:

. Diploma/Degree in Mathematics, Statistics, Finance, Engineering, Computer Science or equivalent.

. Entry Level are welcome to apply.

. No experience required as training will be provided.

. Basic knowledge in statistics, currencies, derivatives and financial instruments.

. Possess and demonstrate interest in China, London and US markets.

. Basic Knowledge of Reuters or Bloomberg systems will be advantageous.

. Able to speak/write in English and Mandarin (as need to liaise with clients from China counterpart who speak/write in Mandarin).

. Proficient in Microsoft Office is essential.

. Self -motivated and adapt fast paced in dynamic environment.

Temp Processing Support Officer

12 months

Bendemeer Road

$2000-$2700

Monday to Thursday: 8.30 am to 6 pm

Friday: 8:30 am to 5:30 pm

• Assist in processing of entry approval housing verifications.

• Conduct verifications of documents including tenancy contracts.

• Attend to public enquiries via phone or email on processing related issues on entry approval for housing verification process

• Independently see through ad-hoc assignments which may include compilation of data sets or data reporting

• Conduct preliminary assessment for applications with unique circumstances and propose appropriate course of actions

• Proficient in Microsoft Office – Excel & Outlook

• Good writing and communication (verbal and written) skills

• Able to independently propose appropriate course of action in processing cases with unique circumstances

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the country or region

Required Skills

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• MUST be SINGAPORE CITIZEN

The Following Are Considered a Plus

• Experience with system management, cloud, or MW
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and MW
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Overview

Microsoft is looking for a Senior Technical Specialist to work with our Operator Partners in Asia to build solutions that encompass the best of Microsoft and telecom technologies, both for our packet core and voice core solutions. The Senior Technical Specialist is a highly technical and a strategic role; accountable for working with Microsoft’s Partners to help develop complex end-to-end Microsoft and telecom solutions, and to accelerate and expand technical enablement execution across our Telecom Partner ecosystem.

In this role, you will own technical enablement strategy and engagement; working directly with Microsoft’s Telecom Partners to identify, qualify, architect, and help develop telco grade solutions. The ideal candidate will have experience in customer/partner facing roles and have demonstrated success leading technical and economic value discussions with senior executives to drive key decisions and implementation. Candidates need to possess the ability to impact and influence customers/partners with a high degree of autonomy, energy, enthusiasm, flexibility, and the drive to help develop solutions that create real and measurable business results.

Responsibilities

• Provide technical assistance to the Sales Director assigned on a specific targeted region
• Articulate and present the Microsoft solution highlighting its benefits whilst addressing the specific customer requirements
• Participate in conferences, shows and exhibitions when appropriate and requested
• Identify and opportunistically pursue additional business development opportunities within the customers organization and ensure these opportunities are effectively covered and followed by the sales team
• Ensure that the relationship between Microsoft and the customer remains positive and strong with ongoing meetings, calls and electronic communication
• Conduct ongoing technical workshops to various organizations within the customer to uncover future opportunities and to strengthen the business relationship
• Assist in the development of product and applications slides for potential customers
• Answer and co-ordinate responses to RFI/ RFQ/ RFP from a technical perspective for the customers
• Proactively scope the technical solution required to address the customer’s requirements and recommend optimum solutions, ensuring appropriate support for the proposed architecture
• Follow and share market technological needs and evolution with Product Line Managers.
• Create high level design (HLD) and statement of works (SoW) for handover of projects to professional services for delivery
• Monitor R&D/ customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure
• Provide secondary and tertiary support for other technical individuals/ teams at Microsoft
• Build relationships with the wider Microsoft, communicating the benefits of our technology to their business and supporting their bids where they include our technology
• Agree task priorities with stakeholders and track tasks to ensure on time delivery

Qualifications

A thorough understanding of voice and data networking technologies is essential.

• 7 (or more) years’ experience in Telecoms Systems Engineering
• Voice solutions and products:

1. NGN, IMS, and VoLTE/VoNR architectures and protocols
2. Business Services and Unified Communications
3. Session Border Controllers and their role in NGN / IMS architectures

• Desirable but not essential:

1. SS7 / Intelligent Networks (INAP/CAMEL/WIN) architecture and protocols
2. Media Gateway and Media Server protocol interfaces in the NGN and IMS

• Packet Core solutions and products:

1. Thorough understanding of 3GPP Packet Core architectures and protocols (2G/3G/4G/5G NSA/SA), including technology approach and strategies for packet core evolution
2. Virtual Probes and Analytics
3. Mobile Gi-LAN services (DPI, Carrier-grade NAT, Content Filtering)
4. Policy and Charging Control, PCEF, Mediation, OSS/BSS

• Background in designing, scoping Telco Infrastructure and Platform products such as Azure, Red Hat OpenStack, VMWare ESXI, and KVM
• Understanding of cloud computing, including public, private and edge compute
• Understanding AI/ML/LLM/RAG/GPT concepts and application to telco workloads
• Thorough understanding of virtualization, cloud native concepts and the application of Hybrid cloud (public/private) into the telecom environment
• Web 2.0 technologies (XML, SOAP, REST, CLI, LUA, scripting etc).
• IP Networking Protocols such as TCP, DHCP, ARP, SMTP, SNMP, DNS, HTTP, FTP, TLS, IPsec etc.
• Network Management: SNMP & network management platforms such as OpenView, etc.
• Regulatory and national requirements with regard to Routing, Legal Intercept, Recording, Emergency Communications, Local Number Portability

The successful candidate will also have the following personal attributes:

• Solid communication skills
• Ability to work well in a team, and independently
• Ability to prioritise and track deliverables
• Solution selling experience into various Tier 1 to Tier 3 accounts in Asia
• The ability to interact with all levels of customer management
• A degree or equivalent qualification
• Ability to travel (moderate to extensive)
• Ability to coordinate multiple and simultaneous projects effectively
• Willingness to learn and adapt to new technologies

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568