Job Description

Summary
We’re looking for a technical business analyst to join our Middle Office Technology team in Hong Kong or Singapore to support development teams across trade processing, regulatory reporting, confirmation/affirmation and settlement, PnL calculation, and other areas of the firm.

A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

The Middle Office Technology Team supports trade processing, position keeping, and trade management systems. The team partners with middle office/regulatory reporting business users to customize and implement solutions to support trade processing scale and stability.

What you’ll do
• Define requirements for OTC derivatives reporting changes mandated by the Monetary Authority of Singapore
• Analyze business requirements and translate into implementation specifications, including enhancement requests, large-scale projects, and system redesigns
• Work with business users and development teams to define clear and testable acceptance criteria
• Document existing and proposed data and process flows
• Assist in the creation of quality assurance testing plans and serve as a business user surrogate in UAT testing efforts as needed
• Work with the team lead to organize, maintain, and track capacities, velocities, statuses, and deliverables
• Serve as scrum master for the development team

What’s required
• 5+ years of business analysis experience in the financial industry
• Knowledge of financial products including fixed income, credit, equities, and derivatives
• Familiarity with post-execution trade flows, settlement and confirmation workflows, profit and loss calculations, as well as systems supporting those processes
• Solid technical background and fluency in the software development life cycle and SDLC tools (JIRA)
• Experience creating data flow diagrams, business requirements documents, quality assurance plans, and data conversion / deployment plans
• Experience with SQL Server and other data warehouse technologies, as well as data analysis
• Commitment to the highest ethical standards
• Experience holding scrum meetings, tracking team capacity and velocity, and forecasting completion
• Knowledge of regulatory reporting regimes (e.g. MAS, MiFID II) including OTC Derivatives Reporting
• Basic programming experience/ability to read application code

Technical Sales Engineer/ Product Sales Engineer

Location: Bukit Batok

Working Days: 5 Days

Working hours : 9am - 6pm

Salary : SGD2,200-3,500 (not inclusive of transport allowance, bonus/commission)

Job Responsibilities:

• Develop a thorough understanding of our complete range of product
• Responsible for preparing quotations, proposal according to customers' requirements
• Plan sales visits, customer calls
• Service existing clients and proactively identify and develop new customers and markets
• Conduct product training and presentation to customers
• Follow up on sales lead, sales orders and deliveries
• Provide application/product support to customers and internal sales team
• Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
• Using technical skills to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
• Industry: Electrical & Electronics

Requirement:

• Diploma/ Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronic/
• Passion for automation, with creative and adaptive approaches

Skills

• PLC programmable logic controller programming, touch panel, Control And Automation

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

This will be 6 month contract based in Singapore

Job Description:

• Engage directly with the Customer to prepare, process and close Statements of Work (SOWs) and Work Orders (WO) associated with work on to be performed by company on behalf of the Customer
• Navigate company's pricing tool, budgeting tools
• Partner in-country sellers in Singapore and across the region when required
• Business segment: Unified supports, enterprise only

Candidate Requirements:

• At least 2 years of sales service (sales support or sales operations)

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are seeking a dedicated and detail-oriented Sales Support professional to join our Company. The ideal candidate will possess excellent organizational and communication skills, be proactive, and thrive in a fast-paced environment.

Respond promptly to customer inquiries via phone, email, or chat.

Assist in the preparation and submission of sales proposals and contracts.

Efficiently process sales orders, ensuring accuracy and timely billing.

Coordinate with internal departments to fulfill customer orders.

Education and Experience

High school diploma; Bachelor’s degree in Business Administration or related field is a plus.

Previous experience in sales support or customer service roles.

Job Responsibilities

• Providing 1st line support for the timely resolution of incidents and problems for a Data Center
• Engineers need to maintain Network Products
• Engineers need to provide 24/7 support when needed as well as required to participate in on-call duty.
• Monitor network performance and adhere to configuration policy and standards
• Must be able to read and understand Design, System Architecture Drawings, and technical deliverables

Job Requirements

• Singaporeans ONLY (Work Pass holders need not apply)
• Diploma qualification
• CCNA Certification
• Data Center experience is a MUST
• Must have hands-on experience working in Alcatel networking
• Very essential to have some hands-on maintenance experience on Network Products
• Experienced in Routing and Switching
• Must be capable of mounting switches and carrying weighted equipment
• Experience in tracing end users remotely as well as Network device power requirements
• Experience in structure cabling technologies and data center cabling methodologies
• Basic knowledge about servers (Wintel and Linux and virtualization)
• Exhibit excellent problem-solving/root-cause analysis skills

If you are keen in this role, you may also send us your updated CV in MS Words format to Christopher Wong at [email protected] for review and we will arrange for a convenient time to speak more.

We regret that only shortlisted candidates will be notified.

Overview

• Build and maintain strong relationships with key clients, understanding their business goals and technical requirements.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and providing proactive support.
• Manage level 2 advanced support help desk
• Possess a deep understanding of our enterprise software solutions and stay updated on new features and updates.
• Collaborate with clients to identify and understand their technical needs and challenges.
• Provide training and support to clients
• Serve as a troubleshooter for technical issues, coordinating with internal technical teams to resolve client challenges promptly.
• Proactively identify and address potential issues before they impact the client's operations
• Lead customer weekly calls and provide update on open issues and next steps
• Manage multiple client accounts simultaneously, ensuring timely delivery of projects and milestones.
• Work closely with cross-functional teams to coordinate project timelines and deliverable
• Proven track record of successfully engaging with high-profile customers, understanding their unique needs, and providing tailored solutions.
• Demonstrated experience working in a demanding customer environment, meeting tight deadlines, and delivering high-quality service under pressure.

Qualifications

• Bachelor's degree in a relevant technical field.
• Proven experience as a Technical Account Manager in the enterprise software industry.
• Strong understanding of enterprise software solutions and the ability to communicate technical concepts to non-technical stakeholders.
• Excellent project management and organizational skills.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: EEST

EA License No.: 01C4394

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JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

GESS is looking for a fully qualified special needs teacher with second state examination or equivalent qualification for our Secondary School (German Section).

Your work experience is much appreciated. Motivated fresh graduates are welcome to apply too. Start date 1st August 2024.

Tasks:

• Identification and monitoring of students with learning difficulties via standardized screenings and tests (e.g. German language, reading, spelling, writing, mathematics) in German language
• German language support (German as Foreign Language, German as Second Language, German as mother tongue)
• Learning Support Literacy and Numeracy in German Language
• General learning support (e.g. attention training, support of learning strategies) in German language
• Documentation of learning support, e.g. writing of individual educational plans and individual development reports
• Support of class and subject teachers in the implementation of personalized learning plans
• Counselling of teachers, teaching assistants, academic coaches, parents and students in all matters of education and learning
• Co-teaching and integrated support
• Close, interdisciplinary collaboration within the learning support department team
• Participating in school development processes

Requirements:

• Fully qualified learning support teacher with second state examination or equivalent qualification
• Humorous and resilient personality with pleasure in teaching and educating young learners
• Fluent English and open-minded to work in an international team
• Fluent spoken and written German, as you will need to support German speaking students that are attending our German speaking classes

Responsibilities

• Able to handle premium users (VVIP);
• Able to manage Site Operation;
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;
• Oversee the scheduling and coordinate of the Deskside Engineers ;
• Oversee the training and development of the onsite engineers;
• Oversee the support for premium users (VVIP);
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;
• Work with client to reach service level target;
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements
• Ensure that IMAC executed are updated by next business day to Asset Management Team
• Needs to report on a monthly basis the status of the IMAC operation Site supported.
• Ensure all operational procedures are current and adhered by the operation team
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators
• Provide suggestions to help improve operations on an ongoing basis.
• Monitor and Track Service Levels on a daily and weekly basis
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff
• Provide monthly security governance reporting
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement:

a) Minimum 2-3 years of relevant experience with team-leading experience.

b) ITIL Foundation certified- Good to have

c) Must be customer-oriented.

d) Good technical knowledge in all OS , Internet Browsers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skills.

e) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

f) Must have some basic communication skills.

g) Willing to take on extra tasks that are given

EA License No. - 14C6941

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

Job Duties:

- Responsible for Market research and establish strategy to develop newbuilding & conversion business opportunities worldwide and implement the same.

Projects will include the following characteristics.

- Newbuilding of LNG FSRU (Floating Storage Regasification Unit), LNG FSU (Floating Storage Unit).

- Conversion of LNG FSRU to fit the terminal requirements.

- Conversion of LNG FSRU to fuel the powerships (electric power generation ships) in emerging countries.

- Gather information of CCUS market and new technologies

- Newbuilding of LCO2 (Liquefied Carbon Dioxide) carriers for Asian regions

- Development of LCO2 carrier specification with new type of cargo tank

With above projects, candidates are expected to conduct below activities.

- Lead technical support as main PIC of customer interface for business opportunities of CCUS projects and for business execution of FSRU projects.

- Developing technical specifications.

- Technical/financial evaluation of contractors’ quotations.

- Establishing strategies & execution of ship building contract, ship conversion contract, engineering contract, procurement of equipment, project execution planning.

- Management of construction site office. Schedule, manpower distribution, technical/financial decision making.

- Control of contractors such as design company, shipyard, maker of equipment, service providers, class.

- Reporting of progress to Singapore office and head office.

Job Requirements:

- Degree of naval architecture and ocean engineering, bachelor and master course, top-tier university.

- 12 years or more experience in top-tier newbuilding shipyard, among which 8 years or more experience in dockyard office. 5 years or more experience in top-tier shipping company, in gas-ship-related department.

- Fluent or high proficiency in English.

- Experience at both newbuilding vessel (at least 30) and conversion vessel (at least 5) projects. Need to submit the list of such vessels.

- Experience as shipping company’s representative site manager at shipyard site office.

- Possess the experience of delivering vessel without delay under obstacles such as sanction, epidemic, shipyard merging.

- Full spectrum of knowledge on newbuilding specification and cost.

- Possess excellent negotiation skills and ability to influence shipyards including but not limited to logic of calculation of each cost component, vessel performance and scheme sheet.

- Hydrodynamic/hydrostatic knowledge of model test, dynamic positioning, stability, metocean analysis, relevant regulations.

- Capable of negotiating all sentences of terms and conditions in ship building contract.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

• Maintain vessels to the requirement of Classification Society, Flag state, Port State, Oil majors and state regulations that the vessels are plying.
• Execute planned maintenance system and ensure compliance.
• Approve and monitor repairs, prepare purchase order and works order.
• Prepare dry-docking / repair specifications and monitor work progress.
• Maintain vessel allocated budget and meet operational standard as required by Owners.
• Carry out internal audits, risk assessment, incident investigation and closing out report.
• Attend to all inspections by Class Society, Flag State, Port State, Underwriters and Oil Majors.
• Liaise with Terminal Representative, Charterers, Agents, Operators and Fujairah Freezone Official.
• At the Fujairah branch office, to be the first point of contact for vessel matters.
• Assist Crew Department in coordinating crew matters.

Requirements

• COC Class 1 or 2 holders with sailing experience on tanker vessels / foreign going vessels
• Minimum 3 to 5 years experience ashore as a Technical Superintendent in tanker companies
• Must be willing to travel abroad ( Fujairah ) on a rotational basis
• Possess good spoken and written communication skills in English language
• Familiar with Oil Majors vettings and inspections requirements
• Analytical, able to work independently, results oriented, resourceful and pro-active

• Responsible for the day-to-day maintenance of electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems.
• Handle electrical / electronic / electro-hydraulic/electro-pneumatic/ automation equipment failures and carry out fault diagnosis with the aim to resolve the issue.
• Evaluate the planned maintenance schedule for fleet electrical, electronic, electro-hydraulic, and electro-pneumatic automation systems, as well as power generation, backup power sources, and fire detection systems, and then submit the findings to the technical manager.
• Study areas for improvements and modifications on electro/automation system and create methodical recommendations for efficient operation of the vessel.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 2 years of onboard sea going vessels experience as an Electrical Technical Officer in oil/gas/chemical tankers or offshore support vessels.
• Hands on experience in troubleshooting and fault diagnosis skills encompassing various areas such as electrical, instrumentation, automation, control, as well as air conditioning and ventilation systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

MAIN PURPOSE

· Manage planning, organizing, and developing technical information for new products and existing products.

· Verify Product names, claims, marketing communications and advertisements from the regional regulation and science points of view, then substantiate all with efficacy test data and other technical information.

· Support regional & local marketing activities from technical aspects.

· Support regional & local RA team for claim substantiation.

· Conduct consumer research and competitor research in the cosmetics industry to propose and develop more attractive claims and technical information.

KEY RESPONSIBILITIES

Regional technical information development

· Create technical information according to new product concept.

· Check and verify product claims and plan how to substantiate them by ingredients and formula information or efficacy tests.

· Plan and execute efficacy tests in-house or with third parties, and review and analyse the test results.

· Finalize and confirm all claims with MKT.

· Communicate well with marketing, regulatory, and other R&D members to execute the above jobs.

Regional marketing activities support

· Support to create marketing materials such as mechanism diagram, educational contents, or demo movie to explain unique technology or ingredients formulated and the efficacy in the products.

· Check and verify marketing communications and advertisements from the regional regulation and science points of view and provide alternative suggestions if needed.

· Participate and present technical information in marketing events.

Regional regulatory activities support

· Answer local authority inquiries by creating the explanation letters or providing the supporting documents.

Consumer and Competitors research

· Conduct APAC area’s consumer research to understand APAC consumers deeply.

· Research and analyse competitors’ claims and activities to understand market trend and competitiveness.

REQUIREMENTS

· Have equivalent level of knowledge as the graduate from Science or Pharmaceutical department.

· Motivating and working well in team and independently.

· Able to learn quickly and apply knowledge in appropriate situations.

· Strong communication skill.

· Higher curiosity and Proactive attitude.

· Creative but Realistic.

· English Speaking skills.

This is a 2-month short term assignment from our Zurich office to Singapore branch to train the local team as part of the Global Control Centre setup to cover the night shift (Zurich time) to provide support services (e.g., for software, hardware, end user devices, networks) and monitoring capabilities to ensure continuous access to IT services and Live Cycle for End Users, with the following key areas of focus:

• Operational monitoring and support of the central and decentralized applications (IBM z/OS mainframe, Unix, Windows etc.) in the IT Control Center
• Execution and monitoring of requests for manual interaction in the different systems using OPC (z/OS) and AWA-Automic scheduling tools
• Perform day to day operational activities which included periodic system checks, IPLs, Start/End of day procedures, system health checks etc.
• Global coordination with Switzerland HUB to implement follow-the-sun model, participating in the shifts handover and keeping track of the main events of the shift in the team sharepoint
• Collaboration on releases, key date changes, disaster recovery tests, etc.
• Early escalation of Incidents to the responsible team and Incident Management organization, according to the applicable Incident Management process and available instructions
• Global collaboration with L2 and L3 responsible of the critical applications

Professional and Technical Requirements

• Mainframe z/OS experience as Operator
• Experience with OPC (z/OS scheduling tool)
• JCL, Batch Scheduling
• AWA scheduling tool experience is a plus
• ITIL basic knowledge
• Experience in a similar role (1st-Level, 2nd-Level and/or Onsite) and in troubleshooting general IT issues

Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

about the company

My client is the leading distributor of spare parts for diesel engine in Asia.

Key responsibilities

• On-board Inspection: Perform on-board inspection to report engine oil performance when necessary
• Building and establishing connections with OEMs and ship companies
• Maintain and grow close working relationships with ship owner/operators
• Steward new and existing field trial contracts with ship owner/operators
• Deliver marine field trial projects and technical collaborations with external partners

skills & experience required

You are welcome to apply if you meet the following requirements

• Degree / Diploma in marine engineering or equivalent
• Chief / second engineer licensed will be a plus
• Min 10 years as a seafarer or similar role
• Knowledge on engine component rating, measurement techniques and oil and fuel analytical techniques will be a plus
• Understand international shipping regulations and shipping industry trends
• Strong interaction with 2 stroke & 4 stroke engine OEMs of marine engineers

If you are interested in the position, kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 | R1325913

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

6+6 months (Must be able to commit 1 year)

Location: Enabling Village, Redhill

Work Hours: Monday – Thursday: 8.30am – 6.00pm, Friday, 8.30am – 5.30pm.

Job Description:

• Basic Research Support: Assist in conducting desktop scans and basic research activities (e.g. create online survey form) to gather relevant information and insights for operational planning and transformation initiatives;
• Data Analysis and Reporting: Using Microsoft or other tools to collect, analyze, and present data from basic research activities to support decision-making and identify areas for improvement;
• Project Support: Ensure progress coordination, documentation and tracking of key research and transformation initiatives. Ensure alignment with project requirements and timeline;
• Admin and Logistics Support: Prepare for meetings (e.g. assist in obtaining agenda materials), support collation of info/responses/inputs across teams, logistics support for workplan/engagement sessions (e.g. booking venues, coordinating refreshments, collating attendance/feedback, printing materials etc.); and
• Documentation and Knowledge Management (KM): Contribute to the development and maintenance of KM within OPT. This includes developing and maintaining an organized archive of operational planning materials.

Requirements:

• Singaporean
• Degree in relevant field
• Coordination or project management experience
• Research work experience in preferred
• Able to demonstrate critical thinking and analytical skills

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996