IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Role Summary

This impactful position collaborates with coachees (leaders and staff) to enhance performance, strengthen leadership capabilities, and support personal and professional growth. Through coaching sessions, customized development plans, and constructive feedback, the coach serves as a catalyst for individual and organizational development, fostering a desired culture.

RESPONSIBILITIES:

Culture

• Foster a culture of self-development by promoting open communication, feedback, and curiosity.
• Collaborate with coachees to understand and integrate the organizational culture into their daily activities.

Coaching

• Collaborate with coachees (business and functional leaders) to set clear performance goals, including objectives and key results (OKRs) and key performance indicators (KPIs), while providing coaching to facilitate desired outcomes and positive transformations.
• Shift mindsets and encourage awareness through coaching discussions that challenge limiting beliefs, harness resourcefulness, promote growth mindsets, and introduce mindfulness and self-reflection practices to unlock leadership potential.

Support Assessment & Development Programs

• Utilize coaching tools and assessments to gain insights into coachees’ strengths, improvement areas, and motivations.
• Monitor and measure the effectiveness of coaching interventions on both individual and organizational performance.
• Identify individual needs and recommend suitable programs from the Octave Institute.

REQUIREMENTS:

• Human Resources professional with over 10 years of progressive experience in HR/Organizational Development.
• Proven track record as a professional coach, preferably in an executive or performance management context.
• Strong interpersonal skills with the ability to build collaborative relationships in an empathetic manner.
• Capable of thriving in a fast-paced organization with a complex structure.

EA License Number: 23C1935 | EA Personnel Number: R1551292

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Responsibilities:

System and Records Integration

Under the direction of the RIM Regional Head:

• Track the progress of the archiving status and provide regular updates.
• Identify records owner for legacy records.
• Compile inventory list for handover from CS owner to UBS new owner. Track the handover status and provide updates.
• Work with stakeholders to ensure all physical records are archived in a timely manner.
• Ensure all records are entered into PRMS (Physical Records Management System).
• Process and ensure all outstanding invoices, prepayment invoice & removal fees are paid to vendor timely.
• Provide support for data migration to new integrated systems, such as assist IT team to identify and check on legacy records related to migration error.

RIM Coordinator Assistance

• Be the RIM Coordinator for APAC countries except HK, TW, AU and JP
• Provide support to RIM Coordinators so that they are enabled to execute all RIM Services related tasks locally.
• Provide PRMS training, such as how to process the requests.

End-User Assistance

• Respond to user requests for RIM-related training, such as how to arrange for new archive boxes for pickup, how to user the system, how to search for CAP ID (record type), how to properly label and send records boxes to off-site storage vendor, etc.
• Manage any change requests in PRMS end-to-end. Example, change of box custodian name, change of box details, etc.

Legal Holds

Assist in management of legal holds.

• Perform search to assist General Counsel to meet external regulatory requests for information and subpoenas for specific records.
• Put the records on hold in PRMS as per General Counsel's direction.
• Release the on hold records in PRMS as per General Counsel's direction.

Offsite Storage Inventory Administration

• Conduct periodic hardcopy box inventory reconciliations for each of the APAC locations.
• Investigate and resolve inventory discrepancies.
• Hold ad hoc and periodic communication sessions with local RIM Coordinators to resolve issues such as inventory and box/file transaction related issues.
• Compile inventory metrics as required (e.g. number of new box accessions, etc.).

Vendor Management

• Hold ad hoc and periodic communication sessions (Business Reviews) with the offsite service providers and local RIM Coordinators to resolve issues such as service and invoice discrepancies.
• Raise any vendor performance and quality issues
• Liaise with offsite storage vendor on metrics reporting.

Destruction of physical records

• Review and compile destruction eligible record list according to management requirements.
• Assist in the end-to-end process for destruction and obtain sign-offs from respective owners/division
• Update records status in PRMS

Permanent Withdrawals of physical records

• Managing permanent withdrawals for records involves removing files/documents from storage.
• Communicate with the vendor to process the perm-out request.
• Update record status in PRMS

Invoices Processing

• Maintain an accurate spend records.
• Verify invoices and ensure all details and charges are accurate.
• Address and resolved any discrepancies, disputes, or issue with vendor related to invoices and payment.
• Upload invoices into account system, allocate account code and cost centre
• Provide cost allocation/invoice breakdown for payment (for China & India)

Projects

• Participation in ad hoc projects that RIM may be expected to undertake from time to time.

Key Requirements:

• A good general education with a number of years of relevant post qualification experience.
• Incumbents must be able to demonstrate a career showing continuous personal development in administrative roles.
• PC Skills including proficiency in MS Word, Excel and creating presentations in PowerPoint
• Ability to analyse and evaluate complex data, prepare and present reports, and work effectively in teams
• Strong communication and interpersonal skills
• Ability to prioritize and execute multiple tasks independently.
• Excellent organization and time management skills
• Attention to detail
• Ability to act with discretion and treat confidential information appropriately

We are representing our client in Singapore to look for an experience Manager in Talent Management to join their dynamic team of professionals.

Responsibilities

• Design and Implement Talent Management Strategy: Develop and execute a comprehensive talent management strategy that strengthens the organization’s talent pipeline and aligns with business objectives.
• Talent Development Leadership: Oversee the talent development process, ensuring effective succession planning, performance management, and career pathing to enhance employee engagement and retention.
• Talent Management Framework: Review and refine the talent management framework to address current and future workforce capabilities, ensuring alignment with organizational goals.
• Workforce Skills Assessment: Identify and anticipate future workforce skills and capability needs, implementing targeted talent development solutions to meet these demands.
• Performance Metrics and Evaluation: Establish metrics to evaluate the effectiveness of talent management initiatives, driving continuous improvement and aligning with business outcomes.
• Stakeholder Engagement: Collaborate with senior management and key stakeholders to foster a culture of talent management, ensuring buy-in and alignment across the organization.

Requirements

• Educational Background: Degree in Human Resource Management, Business Psychology, or a related discipline.
• Experience: At least 10 years of relevant experience in talent management, workforce planning, and organizational development.
• Strategic Focus: Proven track record in developing and implementing talent management strategies that align with business objectives.
• Stakeholder Management Skills: Strong ability to engage and influence senior management and business representatives.
• Analytical Skills: Experience in conducting workforce skills gap analysis and developing tailored talent management programs.
• Tech Savvy:Familiarity with e-learning platforms and Learning Management Systems (LMS) is a plus.
• Certification:ACTA or ACLP certified is an advantage.

Benefits

· AWS

· Variable Bonus

· Structured Training Programs

We regret that only shortlisted candidates will be notified.

We are working with a tier 1 global banking client to hire a Project Management Analyst for their Private Banking KYC team.

This position wil be on a 6-month contract that can be extended.

Responsibilities

• Take on project management responsibilities to drive process enhancements and increased efficiency through automation or any such work
• Support the team in KYC BAU processes where necessary

Requirements

• 1-4 years of experience
• Strong advanced proficiency in excel (i.e., automation tools, VBA, power automate)
• Exposure or understanding of KYC will be an added advantage

Job Description:

Reporting to the Chief Corporate Development Officer & Head, Project Management Office, the Project Management Manager (Manager, Project Management Office) will have the following responsibilities:

• Set and reinforce the vision for our Project Management Office in HQ

• Build and maintain the Project Management Office’s South Korea processes. Manage, together with the South Korea-based team, projects in Korea using the Group’s framework – adapting it to make it work. Supporting at project inception, project planning, project execution, and project closure.

• Increase Gurin’s ability to safely deliver projects in South Korea with speed, and with a strong, data-driven emphasis on metrics that drive the organisation.

• Coordinate the company’s projects in South Korea with functional experts (e.g. Operations, ESG, Legal, Finance, Strategy), contractors, partners and other stakeholders.

• Proactively flag risks and potential blockers, and determine path to mitigation / resolution / escalation.

• Ensure project compliance with all Gurīn processes and policies, contract terms and local laws.

• Communicate project progress to management

• Promote a culture of continuous improvement within the PMO.

Job Requirements:

• Fluent in English and Korean.
• Strong presentation skills.
• Excellent communcation and interpersonal skills, with the ability to communicate concepts effectively to stakeholders.
• Experience in relevant project management leadership roles.
• Experience in developing and deploying Project Management processes and tools, and continuously improving them.
• At least 5 years experience working with Solar, Wind or BESS projects in South Korea.
• Master's in Business Administration or a similar/strong discipline

Job Mandate

The Project Manager Officer is primarily responsible for managing projects for Singapore Branch. He/She assists the Commercial Banking Head and Chief Executive to formulate the Business Recovery Plan and ensuring that projects and activities of the branch support business priorities.

Duties & Responsibilities

Project Management

· Responsible for a portfolio of process enhancement, product development, or process automation projects

· Prepare a detailed project plan outlining key milestone, workstreams, and activities; manage project delivery according to this plan

· Track project progress and provide regular reports on status to the project team and key stakeholders.

· Manage and adjust for changes in project priority, scope, schedule, and budget.

· Identify, escalate and mitigate potential risks throughout the project lifecycle.

· Oversee communication and relationships with project stakeholders

· Manage internal resources and/or external vendors to ensure successful project completion

· Coordinating diverse teams including internal and third-party members.

· Applies good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled

· Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed

· Applies lessons learned from recent projects to future projects

Business Management Support

· Act as contact point person accross all Business Units, especially in terms of business risk and control, operational matters, information dissemination, co-ordination on general queries and escalation, regulatory and compliance matters, and other business initiatives

· Perform Risk Management and Control tasks (e.g. KRI monitoring, incident reporting, audit point closures, RM scorecard monitoring, etc.)

· Support Center Heads with various business Initiatives; represent Front Office in regular process enhancement and new product working groups

· Support Center Heads Monitor Key Performance Indicators.

· Collaborate with MIS and Finance to support Center Heads in monitoring, tracking and analyzing individual and team important metrics.

· Facilitate discussions between RMs/ARMs and support partners in clarification/resolution of business issues (e.g. payment/AML queries).

· Facilitate readiness and participation in business contingency planning (BCP).

Job Mandate

The Project Manager Officer is primarily responsible for managing projects for Singapore Branch. He/She assists the Commercial Banking Head and Chief Executive to formulate the Business Recovery Plan and ensuring that projects and activities of the branch support business priorities.

Duties & Responsibilities

Project Management

· Responsible for a portfolio of process enhancement, product development, or process automation projects

· Prepare a detailed project plan outlining key milestone, workstreams, and activities; manage project delivery according to this plan

· Track project progress and provide regular reports on status to the project team and key stakeholders.

· Manage and adjust for changes in project priority, scope, schedule, and budget.

· Identify, escalate and mitigate potential risks throughout the project lifecycle.

· Oversee communication and relationships with project stakeholders

· Manage internal resources and/or external vendors to ensure successful project completion

· Coordinating diverse teams including internal and third-party members.

· Applies good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled

· Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed

· Applies lessons learned from recent projects to future projects

Business Management Support

· Act as contact point person accross all Business Units, especially in terms of business risk and control, operational matters, information dissemination, co-ordination on general queries and escalation, regulatory and compliance matters, and other business initiatives

· Perform Risk Management and Control tasks (e.g. KRI monitoring, incident reporting, audit point closures, RM scorecard monitoring, etc.)

· Support Center Heads with various business Initiatives; represent Front Office in regular process enhancement and new product working groups

· Support Center Heads Monitor Key Performance Indicators.

· Collaborate with MIS and Finance to support Center Heads in monitoring, tracking and analyzing individual and team important metrics.

· Facilitate discussions between RMs/ARMs and support partners in clarification/resolution of business issues (e.g. payment/AML queries).

· Facilitate readiness and participation in business contingency planning (BCP).

Responsibilities

• Developing and implementing security policies, procedures, and guidelines to ensure compliance with industry standards and regulations.
• Leading the design and implementation of security controls, including firewalls, intrusion detection systems, endpoint protection, and security information and event management (SIEM) systems.
• Conducting regular security assessments and vulnerability scans to identify potential risks and vulnerabilities.
• Responding to and investigating security incidents and breaches, and implementing measures to prevent future occurrences.
• Managing and monitoring security systems and tools to detect and respond to security events and threats.
• Collaborating with other IT teams to ensure security best practices are followed during system and software development.
• Providing guidance and support to junior security operations engineers and other team members.
• Staying up-to-date with the latest security trends, threats, and technologies, and making recommendations for improvement.
• Participating in incident response and disaster recovery planning and testing.
• Collaborating with external vendors and partners to ensure the security of third-party systems and services.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Strong technical knowledge and experience in security operations, network and systems administration, and incident response
• Experience with programming languages (Rust is a plus), Embedded Systems, Hardware peripherals.
• Familiarity with Operating System Security (e.g. Linux, Windows).
• Excellent problem-solving and analytical skills.
• 6+ years of professional experience in hardware and firmware security.
• Chinese speaking to liaise with Chinese counterparts

Benefits

• Up to 20 days Annual Leave
• Shift Allowance
• Festive Gifts
• Overtime Meal and Transport Benefits
• Employee Growth Fund
• Group Insurance
• Regular Employee Bonding Events
• Attractive Annual Variable Bonus AND Quarterly Performance Incentives

Culture

• We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
• Experience the energetic working environment with multicultural staff members with varied skills and experiences

We are looking for a self-driven and experienced Group Commercial & Agency Management, Assistant Manager for one of our shipping clients. This role involves driving sales targets, managing commercial operations, and maintaining strong client relationships in alignment with organizational goals for both Carrier Owned Container (COC) and Shipper Owned Container (SOC) services. The incumbent should have at least 5 years of relevant experience.

Key Responsibilities:

Reports:

• Prepare and deliver monthly reports for COC/SOC services, analyzing market trends, and providing updates to the Reporting Manager.

Daily Operations Management:

• Work closely with Customer Service and other internal stakeholders such as local operations, transshipment, documentation teams, and headquarters (Trades & Group Commercial and Agency Management - Agency Network Management).

Sales and Growth:

• Achieve sales targets and grow sales accounts throughout our networks.

• Assist in formulating marketing and pricing strategies, negotiating freight rates, maximizing vessel utilization, and managing cargo volumes.

• Stay up-to-date on industry trends and provide effective commercial recommendations based on market intelligence.

Client Relationship Management:

• Build and maintain strong relationships with clients, being a proactive and persuasive communicator.

• Identify potential new clients through networking, attending industry events, and leveraging referrals.

• Develop opportunities with current and new clients through strategic outreach and proposals.

Opportunity Development:

• Instead of cold-calling, identify potential clients and develop engagement strategies to grow business opportunities.

Ad-hoc Duties:

• Perform other duties as assigned by your supervisor.

Leadership Responsibilities:

• Regularly update the team on progress toward sales targets and key performance indicators (KPIs).

• Make informed and timely decisions to address issues and capitalize on business opportunities.

Qualifications:

• Bachelor’s degree or higher in Economics, Business, Accounting, or related disciplines.

• Minimum 5 years’ experience in Sales, Key Account or related roles, specifically within the container shipping industry.

• Excellent interpersonal and communication skills.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Nanyang Technological University (NTU) is an internationally renowned tertiary education institution. It boasts a strong engineering college and is ranked among the best globally. Committed to our mission of educating leaders and advancing knowledge for Singapore and beyond, we have built global programs and established strong links with leading institutions around the world.

The School of Civil and Environmental Engineering (CEE), which is under the College of Engineering, aspires to be a leading school for Sustainable Urban Systems. Currently, it has over 50 faculty members and more than 1,500 students, and is rapidly expanding its range of educational and research activities. Its faculty has led major university-wide strategic research thrusts in space creation, water research and sustainable built environment. Moving forward, CEE is addressing critical problems in urban systems such as building structures and energy systems, sustainability of urban cities, and resiliency to natural and unnatural risks.

To fuel further development, we invite applications for Assistant Professor (Tenure-Track) position in Construction Management.

Applicants should have at least a PhD in Civil or Construction Management. Suitable candidates must demonstrate strong and relevant research and teaching ability. In addition, strong interdisciplinary expertise is required in research areas such as construction automation, building information modelling, construction digitalisation, lean construction, built environment sustainability, systems modelling and risk management. Potential teaching areas include civil engineering management, building information modelling (BIM), engineering economics and project evaluation, information technology in civil engineering, construction technology and processes, and Design for Manufacturing and Assembly (DfMA).

Application Procedures

Applicants are invited to submit their applications (cover letter, detailed CV including publication list, research and teaching statements, citation report, and/or any other documents that demonstrate your qualifications and credentials) through the NTU Workday career portal.

Application remains open until the position is filled. Only short-listed candidates will be notified.

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

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Introduction

Are you looking for a role that’s both challenging and rewarding? Over here, we believe in the power of positivity, responsibility, and teamwork. We’re seeking driven and hardworking individuals who are ready to take their careers to the next level.