Main job scope of the team:

· Packaging assembly

· Order picking according to pick list requirement

· Putaway – includes material handling, location verification, and product placement

· Receipt of all materials coming into warehouse, providing assurance that the quantity and quality of such materials are as ordered

· Verify and ensure accuracy on out-going shipment.

· Maintains accurate inventory records through the use of a computerized inventory system (WMS System).

· Container stuffing / Unstuffing for inbound / outbound based on instruction

· Loading / unloading of goods for both internal / external trucks

· Others ad-hoc duties when assigned

Requirements:

· Ability to understand standard work procedures (English)

· Minimum 1 year store exposure is preferred

· Ability to operate forklift & reach truck is a must (With valid forklift license)

· Good team work and observe safety measures

Responsibilities

· Liaise with superior to make decisions for operational activities and set strategic goals

· Plan and monitor the day-to-day running of the business to ensure smooth progress

· Supervise staff from different departments and provide constructive feedback

· Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

· Manage procurement processes and coordinate material and resource allocation

· Oversee customer support processes and organize them to enhance customer satisfaction

· Review financial information and adjust operational budgets to promote profitability

· Revise and/or formulate policies and promote their implementation

· Manage relationships/agreements with external partners/vendors

· Evaluate overall performance by gathering, analysing and interpreting data and metrics

· Ensure that the company runs with legality and conformity to established regulations

Requirements and skills

· Excellent organizational and leadership abilities

· Outstanding communication and people skills

· Knowledge of the industry’s legal rules and guidelines

· In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)

· Working knowledge of data analysis and performance/operation metrics

· Familiarity with MS Office and various business software

Milkyway Chemicals Supply Service Co. Ltd, an integrated Chemicals Logistics service expert with its head office based in Shanghai, China, It is a public company listed on the Mainboard of the China stock market.

Hean Nerng Logistic Pte Ltd is a subsidiary of Milkyway Chemicals Supply Service Co. Ltd, incorporated in the year 1997, specializes in the provision of transportation services. Our Transportation Division owns and manages a fleet of well-maintained prime movers, trainers, oil tankers, ISO tankers and trucks. We specialize in transporting oil-related and petrol-chemical products as well as providing container trucking services.

Position Title: Billing Assistant

Location: 7 Gul Ave, Singapore, shuttle Bus will be provided at nearest MRT Station.

Job Description

We are looking for a Billing Assistant to assist with the daily account payables work of the Company. The incumbent will be responsible for various duties relating to maintaining accurate account payables.

Job Responsibilities:

· Prepare and mail invoices based on business job order billing.

· Scan invoices with necessary supporting documents into the company database

· Address billing queries

· Work closely with the operation team on day-to-day billing duties.

· Perform administrative tasks as required to meet the department’s needs.

· Assist in other ad-hoc assignments as required.

Job Requirements:

· Minimum Diploma (General)

· minimum 1-2 years of working experience

· Positive attitude and customer-oriented

· Team player with good communication and strong initiative.

· Proficient in MS Office

· Strong administration and organizing skills.

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

Duties & Responsibilities:

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the SAP.
• To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
• Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
• May require to prepare quotation when assigned.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

Requirements:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated logistics, warehousing and customer service experience
• Excellent written and oral communication skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently, and a team player
• Willing to work beyond office hours, such as answering calls

Interested applicant, please send complete resume to [email protected]

Responsibilities:

• Daily Picking, Packing, Loading, Unloading of cargo.
• Check, Tally, Scan Inbound & Outbound (FCL/LCL) goods.
• Perform value-added jobs such as pallet wrapping, removing labelling, re-labeling, decanting, housekeeping and other warehouse related work.
• Ensure compliances with security and safety rules and regulations when moving the materials in the warehouse.

Requirements:

• MUST Possess WSQ certified Forklift Operating License
• Knowledge of basic working English
• Independent, fast learner with positive attitude and able to multi-task

Responsibilities:

• Operate the Forklift
• Assist reporting Manager with the smooth operations of the warehouse operations

Requirements:

• Possess Forklift licence
• Perform overtime when required
• Willing to work 5.5 days' work week

Others:

• locations available: Jurong Island & 1 Buroh Crescent (company transport provided)
• Dental, Medical ,Meal Benefit

Key Tasks:

· Prepare storage area for incoming shipments

· Record and submit storage locations for system updating

· Receive stock accurately in accordance with receiving documents

· Document receipt of stock by recipients & file records for references

· Pick stock accurately based on pick lists

· Pack and tally stocks going into the storage area against received documents

· Issue stock to authorised recipients accurately

· Check and record condition & expiry dates (if any) of goods

· Maintain stock cleanliness & are in good conditions for staging

Skills & Competencies:

· 5.5 Working days

· Basic English literacy

· At least 1 year of relevant working experience

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Duties and Responsibilities

· Assist in managing the rollout of new software applications for business units.

· Collaborate with external software vendors on software application development and systems integration between internal and external applications.

· Prepare software applications’ documentations, including business requirements/scenarios, functional requirements, system integration test and/or user acceptance test plan, training materials and implementation plan.

· Review software applications design and implementation.

· Conduct functional, performance and user acceptance tests.

· Analyse and record arising application and technical issues.

· Provide maintenance support to end-users by investigating and reporting systems issues/shortcomings.

· Research and collate data/information to aid management decision-making.

· Execute project management related tasks including project scheduling and monitoring of milestones.

· Perform administrative tasks such as arrange meetings, record minutes and coordinate internal/external work processes.

Skills / Qualifications

Key Capabilities / Competencies

· Prior experience with one or more major ERP systems preferred. eg: Netsuite, Microsoft Dynamics, IFS, Oracle ERP, SAP.

· Prior experience with logistics software applications (eg: WMS, TMS) will be an advantage

· Proficient in business management and financial literacy

· Technical document writing skill

· Excellent in time management

· Good planning abilities

· Attention to details and people oriented

· Able to meet deadlines

· Good team player

Expected Educational Qualification

· Diploma/Professional Degree in Computer Science/Information Technology or equivalent.

Expected Year of Experience

· 5 years working experience required

Job Highlights

• Career Development Opportunities
• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme

Job Description:

Security Administration:

• Manage access control systems (keys, cards, security codes, etc)
• Coordinate visitor registration and badge issuance
• Check security cameras, and recorders and report any breakdown activity
• Assist with emergency preparedness procedures and evacuation drills

Administrative Support:

• Provide administrative support to the Facilities & Security team
• Oversee the Contracts, Licenses, and Calibration certificates to always ensure validity before expiration.
• Manage and maintain facility and security related documents and records
• Respond to employee inquiries and requests regarding facilities and security matters
• Coordinate servicing schedule and prepare purchase quotes for the Facilities and Security team

Minimum Qualification & Experience required

• Must be able to work independently and communicate well with various departments to support their purchases/upkeeping of equipment and tools
• Good communication skills and pro-active attitude in problem solving
• Experience in ISO documentation and good knowledge of Microsoft Excel will be an added advantage
• Possess good communication skills and good negotiation skills

Job Description

• Plan, coordinate and maintain daily site to ensure smooth operations.
• Coordinate on-site development by contractors.
• Coordinate for maintenance requests, repairs and inspections. (Such as toilets,lightnings, fire hose reel, roller shutters etc.)
• Assist to review in property-related assignments, updates or any changes in facility operations both owned or leased.
• Maintain purchase orders and approved works.
• Promote positive working relationships with vendors and contractors.
• Addressing feedbacks from client to management for improvements in quality and service standards.
• Assist in preparation of the report as and when required by client.
• Provide administrative support to the management or supervisors when required.
• Ensure facility adheres to safety regulations and compliance standards.

Job Requirements/Skills

• Possess diploma in Estate Management, Property and Facility Management or other related field with at least 2 years of experiences.
• Independent, initiative and good time management.
• High in adaptability and flexibility with positive growth mindset.
• Ability to perform supervising, preparing, organising, storing information in paper and digital.
• Good communication and presentation skills with management and clients.
• Basic computer skills are needed such as managing files, Microsoft words and Excel.
• Class 3 driving license will be an advantage.

Job purpose

To monitor and maintain the networks, application softwares and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

· Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

· Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

· Administration and management of physical and virtual servers (patching, updating etc.).

· Administration of user accounts (Active Directory, LDAP).

· Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

· Repairing equipment and replacing parts as required.

· Managing backup jobs.

· Providing support, including procedural documentation and relevant reports

· Supporting the roll-out of new applications.

· Maintaining records of software licenses.

· Managing IT Assets, inventory and other IT supplies.

· Source and co-ordinate with vendors for procurement, maintenance and support issues.

· Testing and evaluating new technology.

Requirements

· Proven 3 – 4 years of hands-on experience working in an end-user IT Support role or computer operations environment.

· Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

· Required technical troubleshooting skills for Windows 10, 11.

· Knowledge on Windows Server 2012, 2016 and 2021.

· Managing of Action Directory and User email accounts, Symantec Endpoint Protection and Veritas Backup Exec Virtualisation preferably VMware.

· Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

· Support for handheld smartphones and tablets.

· Monitor and ensures compliance with company’s IT Security policies.

· Patch management.

· Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

· Willingness to take ownership of task and express interests in learning new technologies and systems.

· Cyber-security background will be an added advantage.

Working conditions

· Singapore based.

· 5.5 work days / alternate Saturday

Location @ Penjuru Road

Work-Day/Week : 5.5 days

Class 3 Singapore driving license

Experience in driving 14ft box-truck

Assisgned route

Customers mainly F&B Industry

Attractive Salary + Incentives

Immediate Start / Short-Notice

Singaporean or Malaysian WP holders staying in Singapore

To Apply : Whatsapp / SMS to 8014-9283.

Job Highlights

• Good Working Environment
• Fast Pace and Dynamic Environment
• Career Development Opportunities

Job Descriptions

• Troubleshooting and perform corrective/ preventive maintenance for the building –including technical & mechanical issues via MaintainX (CMMS)
• Acquire quotation together with Procurement Team and raise purchase quote for R&M work, service, or parts necessary for repair and maintenance purposes.
• Provide troubleshooting and repair in all aspects of Electrical, Sanitary & Plumbing, Building Automation, and CCTVs, Painting & demarcation, etc,
• Liaise with equipment vendors, contractors, and material suppliers-including coordination and oversee the repair/maintenance work carried out.
• Managed keys, spare parts & tools
• Coordinate with Cleaners to carry out daily or urgent warehouse and perimeter cleaning.
• Practice and maintain good housekeeping.
• Work closely with Superior to keep all expenses within budget.
• Respond to calls for emergency repairs / ad-hoc complaints.
• Assist in carrying out hands-on repair works whenever required.
• Coordinate with internal and external parties for ad-hoc & A&A work.
• Report to the superior in charge and perform the task assigned and any other ad-hoc duties

Job Requirements:

• Minimum of 2 years in a related role, in particular within a facilities and client-facing environment.
• Must be able to demonstrate flexibility about the type of work carried out and prioritize the task by urgency.
• Experience in a hands-on role working in a fast-paced and dynamic facilities environment.
• Good communication skill and interpersonal skills.
• Advantage to have Class 3 Driving Lic.
• Possess Scissor Lift, Boom Lift, Managing Work-At-Heights Cert.

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Duties and Responsibilities

• To coordinate with clients on assigned projects
• To advise clients with suitable and feasible executing methods
• Execute and oversee projects on site
• Assist in managing and supervise Heavy Lift Specialists

Qualifications and Requirements

Min Diploma Holders

• Preferably with 1-2 years of experience in Logistics Industry.
• Self motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure to meet datelines and schedules.
• To be able to work in fast paced environment and a team player.
• Understand client’s requirement and act upon request with technical survey before activation
• Possess Singapore class 3 driving license.

Working Conditions

5.25 Working days per week

Be present at project site as and when required

Job Descriptions:

Warehouse Operation :

• Lead and drive the daily logistics operations at the Ambient and cold chain distribution centres (DC)
• Lead and coach the respective operations team to set directions towards effective and efficient management of the logistic operations and any related changes
• Ensure that all necessary stock management processes/tools and operation setups are in place to ensure no stock is lost in the DC, stock counts are accurate and any variances are fully investigated 
• Resolve business issues and challenges with operation, seeking best practices to achieve a solution without adding further complexity to processes or systems operation and escalate to management team when needed
• Coach, motivate and lead direct reports, provides feedback to enhance/develop skills, knowledge and work performance
• Guide and supervise operations related projects such as warehouse migration, automation implementation, etc
• Plan, organise and direct the respective operation team to assure operational effectiveness, adherence to WSH guidelines and statutory compliances, attain quality certifications and drive a culture of safety across the workplace
• Continuously review, identify opportunities and drive initiatives to improve operational processes, risk mitigation, enhance quality and to improve the overall productivity of the DC 
• To achieve cost, process efficiency, productivity and ensuring that perishable or temperature-sensitive products at the cold room meet the required quality standards 
• Manage the Profit & Loss, budgeting, cost controls and ensuring the operations is on track financially through the development and effective management of the distribution strategies, policies and processes to enhance productivity, optimizing warehouse capacity and minimizing cost
• Achieve cost efficiency through effective business negotiations with third party providers and/or contractors for the contractual rates and services
• Collaborate with cross functional teams to drive growth and continuous development of the DC
• To operate day to day fulfilment, last mile deliveries, and achieve the optimum productivity level and KPIs set for transport operations
• Oversee relationship management with our contractors ensuring there is service and quality alignment cross our businesses
• Manage commercial relationships with key vendors such as truck leasing companies and other service
• Others ad hoc duties as assigned

Qualifications:

• Bachelor’s Degree in Logistics, Supply Chain Management or related field
• Minimally 5 years of Logistics/Supply Chain experience food grade warehouse and/or cold chain environment
• Strong knowledge and proven experience in managing Distribution Center and Cold Chain operations and last-mile logistics
• Excellent understanding and experience in warehouse and product quality management / standards and audits
• Strong understanding and experience in lean management / six sigma, continuous improvement programs and tools 
• Result oriented, equally comfortable with strategic planning and execution
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively across business units and cross-functional teams
• Possess strong business acumen with demonstrated understanding of the financial aspects of operations and supply chain 
• Past proven achievements in people management and driving cost effectiveness for CAPEX & OPEX 
• Strong analytical and problem solving skills
• Ability to manage multiple projects and has effective change management skills

Accountabilities

• Manages all activities of month-end and year-end closing activities and prepare P&L, Balance sheet, Cash Flow statement and Bank reconciliation
• Lead month-end closing activities, review and post journals and prepare balance sheet schedule, AP/AR aging reports
• Prepare month-end closing journals for vendor cost, prepayment, corporate tax, forex, FDs, IFRS16 and ad-hoc JVs
• Review and sign-off monthly bank account and reconciliation statement.
• Responsible to lead statutory audit, tax audit and other audits as required and liaise with internal and external auditors
• GST return submission
• Responsible in fixed asset management and monitoring of lease contract and monitoring loan & hire purchase agreement
• Responsible for P&L forecast and 12 month rolling Cashflow projection
• Performance reporting: Responsible for preparing and submitting various financial reports
• Monitor customer revenue and vendor cost for pass through contracts
• Manage ad-hoc projects and process improvements
• Identify continuous improvement & automation initiatives: Collaborate with internal stakeholders (project managers & offshore team) as well as external stakeholders to improve processes.

Requirement

• Graduate holder in accounting or equivalent with 5+ years of relevant working experience
• Strong knowledge of IFRS accounting standards
• Good command over IFS solution financial systems and processes
• Proficiency in Microsoft Excel and Powerpoint is a must. Power BI is good to have.
• Conscientious, analytical and attention to details
• Ability to prioritize and manage expectations in a fast-paced environment.
• Can-do attitude and takes initiatives to improve processes.
• Ability to communicate articulately and efficiently with other people within the Company.

1. To plan trucking jobs to drivers and ensure execution of jobs meet customer’s requirements.

2. To assist the assistant controllers on all trucking matters.

3. To always maintain good customer service.

4. To assist drivers in resolving problems encountered during operations.

5. To manage drivers’ daily performance.

6. Attend to customer service feedbacks on trucking issues and deal accordingly to solve the issue

7. Liaise with Fleet Management team for equipment matters

8. Ensure maximized productivity and minimized costs

9. Provide timely feedback to management / executive regarding challenges or customer’s concerns

10. Follow up customer’s needs, feedbacks, and complaints; and ensure customers are attended promptly and accordingly

11. Diffuse a tense situation and do everything within reason to resolve the issue quickly and effectively between assistant controllers / drivers.

12. Able to use the available in-house system, TMS system, port & depot related systems.

Minimum Qualification

GCE ’N’ Level

Minimum Experience/ Requirement

2 years or equivalent

Job Description:

$1,600 - $2,200

• Excellent company benefits with 7-14 days Annual Leave

• Full CPF

• Working location – Island-wide

• Career progression

• Training provided

Responsibilities

Collect Goods from various outlets Island Wide

AdHoc Delivery from Time to Time

Requirements:

• 1-2 years of driving experience

• Possess Class 3 Driving License

Job Highlights

• Career Advancement
• Work Life Balance
• Friendly Working Culture
• Performance Bonus

Job Description

• Overall in charge of the all Fleet Operation.
• To execute fleet management and administration functions to optimise fleet usages and movements.
• To continuously drive for operational improvement and efficiency constantly looking for cost reduction / efficiency in all areas of fleet operations (lower R&M & Downtime).
• Capable of resolving escalated issues from operations and coordinating with the other departments.
• Manage company's fleet of trucks and delivery/operations personnel team.
• Manage company’s vehicle purchase, sales agreements and vehicles registration administrative processes.
• Ensure vehicles are constantly maintained in peak operating conditions.
• To conduct site inspection on vehicles & equipment used by the projects.
• To conduct corrective action on bad and poor operation practices.
• Handle incident management which includes investigation and reporting.
• Perform other duties or tasks as assigned by the Managing Director.

Qualifications

• Candidates possess at least a Degree in Logistics/Transportations or equivalent.
• At least 5 years of fleet management or transport industry experiences.
• Knowledge of transports management systems.
• Leadership skills and ability to manage staff.
• Strong decision making and problem solving skills.
• Ability to work in a fast-paced environment.
• Good Analytical Skill with a keen eye for details.
• Preferably possess a valid Class 3 and above license.

1. To plan trucking jobs to drivers and ensure execution of jobs meet customer’s requirements.

2. To always maintain good customer service.

3. To assist drivers in resolving problems encountered during operations

4. To give feedback to controllers on issues facing drivers.

5. Assist controllers in liaising with Fleet Management team for equipment matters

6. Ensure maximized productivity and minimized costs

7. Provide timely feedback to executive / controller regarding challenges or customer’s concerns

8. Diffuse a tense situation and do everything within reason to resolve the issue quickly and effectively between drivers.

9. Able to use the available in-house system, TMS system, port & depot related systems.

Minimum Qualification

1. GCE ’N’ Level

Minimum Experience/ Requirement

1. Preferably 1 year or equivalent

Halcon Primo Logistics (HPL) Pte Ltd is a one-stop logistics solutions provider. It offers and delivers Integrated, customer-driven supply chain and logistics solutions for the Mining, Oil & Gas, Heavy Machinery and Construction Industries in the Asia Pacific. Aspiring applicants can look forward to a dynamic sales career as HPL continues to expand throughout the world. We are looking for someone who enjoys closing sales, partaking in negotiations, meeting new people, and have a knack for establishing client networks. If that's you, then let's deliverer efficiency together!

Interested applicants can also view our social media channels such as LinkedIn, TikTok, Facebook and even Instagram to get a glimpse of what our Company is like!

Primary Objective(s) of Position

• Achieve sales targets and revenue growth
• Develop new customer bases and offer suitable logistics services or solutions in tandem with overall corporate directions and strategies
• Gather market intelligence and build strong working relationships with stakeholders to achieve high customer satisfaction

Duties & Responsibilities

• Participate in identifying corporate sales planning and strategies
• Identify and enlarge Targeted Customer Base and Industry
• Promote service offerings to customers and prospects
• Conduct sales calls and visits
• Conduct internal meetings or vendor meetings to formulate solutions
• Identify and develop service and solution offerings
• Develop pricing and business models based on customer needs
• Preparation and submission of proposals to customers
• Prepare and conduct corporate presentations and sales meeting
• Deal with and overcome objections raised by customers
• Respond and follow-up on customers’ enquiries and requests
• Provide timely and accurate information on industry or customers’ intelligence
• Collate and submit sales reports and analysis
• Collate and present performance to customers and/or management
• Ensure timely and accurate invoicing
• Responsible for AR collections and bad debts resolution

Skills and Qualifications

• Diploma in Logistics and Supply Chain Management, Business Administration or 3 years relevant experience to the logistics industry
• Meticulous with an eye for details
• Enjoys networking and engaging new clients

1. Capable of leading a group of operation staff

2. Monitor the daily operation fulfillment and making sure that everything goes smoothly

3. Responsible for team members' performance

4. Assist warehouse manager to achieve operation KPI

5. Responsible for stock accuracy

Logistics Operations Manager Job Description

Responsibilities:

• Pick-up Operations:Develop and implement efficient pick-up routes that consider factors like traffic patterns, merchant locations, and parcel volume.
  Negotiate pick-up schedules with merchants to ensure timely and efficient collection.
  Monitor driver performance using GPS tracking and ensure adherence to pick-up procedures and safety protocols.
  Manage communication between drivers, merchants, and the logistics team regarding pick-up schedules and any potential issues.
  
• Delivery Operations:Oversee last-mile delivery routes, considering factors like customer locations, delivery time windows, and parcel size/weight.
  Implement efficient delivery strategies, such as route optimization software, to minimize delivery times and fuel costs.
  Track delivery progress in real-time using GPS technology and address any delivery exceptions promptly.
  Manage proof-of-delivery processes to ensure accurate and secure delivery completion.
  
• Customer Service Management:Lead a team of customer service representatives who handle delivery inquiries and complaints.
  Develop and implement customer service protocols to ensure prompt and professional resolution of customer concerns.
  Analyze customer feedback to identify trends and areas for improvement in the logistics process.
  Escalate unresolved customer issues to the appropriate departments and ensure timely follow-up.
  
• Performance Management:Set clear performance goals for the logistics team, aligned with company objectives.
  Conduct regular performance reviews to provide feedback and coaching to team members.
  Implement training programs to improve the skills and knowledge of the logistics team.
  Track and analyze key performance indicators (KPIs) such as on-time delivery rates, first attempt delivery success rates, and customer satisfaction scores.
  Utilize data analysis to identify areas for improvement and implement process changes to increase efficiency and effectiveness.
  

Education & Qualifications:

• A bachelor's degree is preferred, but relevant experience in logistics operations management can be a strong substitute.
• Certifications in areas like warehouse management, transportation management, or Six Sigma can be beneficial.
• Experience with logistics management software is a plus, with familiarity with specific software programs used by the company being ideal.

Additional Considerations:

• The ability to handle pressure and work effectively in a fast-paced environment.
• Strong decision-making and problem-solving skills to address unexpected challenges in the logistics process.
• Excellent time management and organizational skills to prioritize tasks and meet deadlines.
• The ability to manage multiple tasks simultaneously and effectively delegate responsibilities to the logistics team.
• A strong understanding of safety regulations in the logistics industry and a commitment to creating a safe working environment.