JOB SCOPE
Responsible for enforcing internal controls and standard operating procedures. Complies with all regulatory reporting requirements and key controls. Duties and responsibilities include but not limited to:
- Supervise and train Cage Cashiers and Senior Cage Cashiers who process various financial transactions for casino guests.
- Check Cashier transactions as per Cage policies and procedures.
- Ensure compliance with gaming regulations, and company policies and procedures.
- Support the Cage Shift Manager in maintaining balanced banks within the Cage at the end of each shift, following departmental variance policies.
- Handle and resolve disputes.
- Recommend procedure changes for operational efficiency.
- Upkeep preventative maintenance on cage equipment and calls service as needed.
- Maintain confidentiality of all matters regarding guests, team members and the business operations.
- Ensure customer service standards are exceeded at all times and all departmental personnel are committed to excellence in the performance of their assigned duties.
- Foster a positive work environment that champions customer service, teamwork, mutual respect, and employee satisfaction.
- Evaluate and counsel direct reports to maintain and enhance operations of the Department.
- Serve as a role model to all team members at all times.
- Perform other duties as assigned.
JOB REQUIREMENTS
- Minimum secondary / high school education preferred
- Minimum three (3) years of previous cage experience with at least one (1) year of supervisory experience.
- Experienced in both management and casino cage operations, demonstrating leadership abilities and a flair for numbers.
- Skilled in handling all Casino Cage banking operations and window functions with precision and efficiency.
- Ability to stay calm under pressure and provide exceptional customer service.
- Willing to work various shifts, including mornings, afternoons, and overnight, as well as on weekends and public holidays
