Job Responsibilities:
Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
- Manage room control, monitor availability and efficient release of rooms for arrival guests.
- Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
- Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
- Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
- Identify guests for meet and greet from the arrival and departure reports.
- Handling cashiering duties.
- Monitor major group movement and coordinate with the various departments.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Attend scheduled meetings.
- Well-versed with Mandarin Oriental Hotel Group goals and information.
- Perform any other duties as assigned by Superior.
- Attends to guests with regards to general inquires, request and complaints.
- Meet and greet all the guests upon their arrival and /or departure.
- Extensively collect and gather all feedbacks from guests.
- Conduct Courtesy calls to guests during the course of their stays.
- Assist in VIP check in.
- Assist in major group movements.
Job Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
- Good communication and interpersonal skills
- Enjoys interacting with guests and working in a fast paced environment
- Candidate must be able to work rotationary shifts, weekends and holidays
