- Oversee daily operations of the sales department, including customer reception, coordinating work schedules for beauty therapists, liaising with suppliers, and resolving customer issues.
- Develop marketing strategies and sales plans, contributing to increased revenue and customer acquisition.
- Manage and mentor the sales team, providing training and guidance to ensure the highest level of service quality and customer satisfaction.
- Handle inventory management and purchasing, ensuring the availability and quality of salon products.
- Stay updated on industry trends and market competition, making necessary adjustments to business strategies to maintain a leading position in the market.
- Lead, motivate, and manage the salon team to achieve and exceed sales targets and operational goals.
- Ensure the highest level of customer service, maintaining a welcoming and relaxing environment for all clients.
- Develop and implement effective marketing strategies to attract new clients and retain existing ones.
- Oversee daily operations, including staff scheduling, inventory management, and financial reporting.
- Train and mentor staff to maintain high standards of service and performance.
- Address and resolve any customer complaints or issues promptly and professionally.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and growth.
- Stay updated on industry trends and innovations to keep the salon competitive and appealing.
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