Total 27 customer experience manager job vacancies in Administrative / Clerical category in SG OFFICE - ROBINSON ROAD

Job Description

Administrative Leadership:

• Lead the administrative team to ensure efficient and effective office operations, including office supplies management, facilities coordination, and overall office organization.
• Oversee and streamline day-to-day administrative tasks, ensuring compliance with company policies and legal/regulatory standards.
• Manage vendor relationships and oversee service contracts, ensuring quality service delivery and cost control.
• Supervise and guide administrative staff, providing training, support, and performance evaluations.
• Manage office safety, security, and housekeeping to maintain a professional, healthy work environment.
• Organize and oversee the planning and coordination of meetings, events, and travel arrangements.

Financial Management:

• Oversee and approve payment requests for overseas stationss in accordance with company policies and procedures, ensuring that payments are processed accurately and on time
• Ensure supplier costs are accurately tracked and recorded in the system, matching invoices against purchase orders and contracts to verify correctness.

Strategic Planning & Process Improvement:

• Identify areas for improvement in administrative and financial processes and implement best practices for greater efficiency and cost-effectiveness.
• Lead initiatives to automate administrative tasks, such as document management or expense tracking, and introduce new tools to streamline workflows.

Project Management & Process Improvement:

• Lead and participate in projects aimed at digitalizing administrative and financial processes to improve efficiency, reduce errors, and enhance overall operations.
• Oversee the implementation of new software, automation tools, or technologies designed to streamline workflow, financial tracking, and reporting.
• Collaborate with cross-functional teams to identify areas for process improvement and develop strategies to optimize workflows in administration, finance, and other business areas.
• Manage project timelines, budgets, and resources to ensure successful project execution and delivery within scope and on time

Requirements

• A diploma or degree in Business Administration, Finance, Accounting, or a related field.
• Proven experience in managing both administrative operations and financial processes, including ensuring proper invoice recording and supplier cost management.
• Experience in project management, particularly in digital transformation, process optimization, or technology integration.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and financial software (e.g., Xero, QuickBooks).
• Strong communication skills, both written and verbal, with the ability to collaborate effectively with teams across all levels.
• Ability to think strategically, prioritize tasks, and make decisions in a fast-paced environment.

Admin Assistant (Admin & Customer Service)

Manning of General Office counter;

• Attend to queries from students, parents or members of public (phonecalls & walk ins)
• Assist in general administrative and student related duties

- Follow up with absentees

- Checking of documents for Financial Assistance application

- Inform parents on Financial Assistance outcome

- Guide staff for incident report

- Preparing early dismissal slip for unwell students

- Updating of daily student attendance

• Assist in records management (incident report and late list)
• Assist in other office or admin duties assigned by the Authority

Qualifications, skills and experience:

• At least 1 years of working experience as a receptionist or doing admin in a secondary school environment.
• At least GCE ‘N’ level certification
• Able to communicate and write well in English and at least one other language.
• Possess good communication skills and able to work independently as well as a team player.
• Able to use Microsoft Office applications such as Word and Excel

Contract Period: From 1 Jan 2025 to 31 Dec 2025.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 mins lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30 mins lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Location: Bendemeer Secondary School, 1 St Wilfred Road, Singapore 327919

This role assists in the academic and student support aspects of the institution. You will work alongside with your colleagues to deliver and meet positive student outcomes. This includes Academic Administration, Students Support, Teaching Resource Coordination and Quality Assurance matters. Reporting to the Head of Sales and Operations, you will be part of a customer-fronting team within a private institution.

Key Responsibilities

• Assist in Student Services and Academic related matters, including timetabling, handling parents' enquiries, teacher deployment and academic resources planning.
• Liaise with teachers on student progress reports and follow up with parents.
• Assist in the development and review of operational policies and procedures.
• Maintain accurate and complete academic/student data and reports for review and submission purposes.
• Conduct student orientation and ensure timely response to students and participants.
• Liaise with finance department to ensure payments are made on time.
• Complete any service recovery and other customer related issues.
• Work with colleagues to enforce the implementation of institution and departmental policies and compliance with relevant regulatory authorities.
• General administration including programme coordination, evaluations and facilities improvements.

Requirements:

• Diploma education and above.
• Minimum 5 years of working experience within a service environment.
• Experience handling simple accounting processes.
• Effectively bilingual in English and Chinese in order to liaise with Chinese speaking parents and students.
• Team player, meticulous and organised.
• Working knowledge of Microsoft Office software.

• Manning of General Office counter;
• Attend to queries from students, parents or members of public (phonecalls & walk ins)
• Assist in general administrative and student related duties
• Follow up with absentees
• Checking of documents for Financial Assistance application
• Inform parents on Financial Assistance outcome
• Guide staff for incident report
• Preparing early dismissal slip for unwell students
• Updating of daily student attendance
• Assist in records management (incident report and late list)
• Assist in other office or admin duties assigned by the Authority

Working Hrs:

• Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 mins lunch break
• Fridays: 7:00am to 3:30pm, inclusive of 30 mins lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Qualification:

• At least 1 years of working experience as a receptionist or doing admin in a secondary school environment.
• At least GCE ‘N’ level certification
• Able to communicate and write well in English and at least one other language.
• Possess good communication skills and able to work independently as well as a team player.
• Able to use Microsoft Office applications such as Word and Excel

RAW Moves is looking for an Administrative & Marketing Executive/Assistant Manager (Part-time) to join our team.

As an Administrative & Marketing Executive/Assistant Manager, your role will include:

• Assist in day to day running of the Office, including registration, recruitment and operations for Studio classes
• Prepare and upkeep grant reports, annual budget information and maintain procedures manuals
• Manage clerical bookkeeping & financial administrative matters with the accounting personnel, keeping to required timelines.
• Oversee recruitment, hiring for part-time staff and freelancers and handle staff related administrative matters
• Manage ticketing and Front of House administrative matters for Productions
• Ad-hoc Marketing Duties assigned by the Company Manager (e.g. design of marketing collaterals using Canva, compilation of marketing list)

The ideal candidate should:

• Have good knowledge of arts administration, outreach event planning and management,
• Has at least 2-3 years of relevant working experience in a similar role, preferably in a performing arts, charity, or non-profit organisation
• Has a Diploma/Degree in Arts Management, Marketing, Mass Communications, Business or any other relevant field in the arts preferred
• Have initiative and can work independently as part of a small, lean team
• Good interpersonal skills and love to engage with people of all ages
• Detailed and have good communication and writing skills
• Digital proficiency in Microsoft Office, Google, social media software
• Passion for the Arts and a Dance background would be a plus
• No work sponsorship preferred
• Able to work a minimum 22 working hours per week
• Flexible working hours between 10am - 6pm, Mon - Thu
• Must be able to start immediately or at short notice
• Full-time position is available as well

Location & Working Hours:

• Goodman Arts Centre, 90 Goodman Road, Blk B #01-08, Singapore 439053
• Mondays – Thursdays, 9am - 6pm (4 day week)
• Office is closed on Fridays

Application:

• Email your most current curriculum vitae and expected renumeration to [email protected]
• Salary will be based on qualifications, working experience and working hours
• Only shortlisted candidates will be contacted via email or phone

FB: facebook.com/rawmoves.sg
IG: @rawmovessg

Administrative Manager for a Chinese tuition centre in Parkway Parade

Jobscope

i. pick up calls

ii. class scheduling

ii. arrange for replacement classes if the students miss a lesson

iii. take attendance

iv. send out invoices and update our database

v. chase for payment

vi. light cleaning duties twice a week

vii. Must be able to work on weekends

5 day work week

20 days company block leave (10 days in June, 10 days in December)

Our Company would like to hire Administration Clerk with the following citerior:

1) able to handle marine customer for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

Admin + Customer Service ( Work from Home/Overseas ) - $600 to 900 SGD per month

We need one person to help us do our admin stuff and handle customer enquries.

You can work from home / overseas.

Kindly whatsapp (JAY) 84386353 / WA.ME/6584386353

1. Name

2. Resume

3. Any past experience

Thank you so much

This position reports to the director of CHEVALIER CAPITAL PTE. LTD. He/she ensures smooth business operation by handling and administering office facilities, administer company policies relating to office maintenance and ensure adherence to company administrative procedures. Ensure procurement and utilization of company assets in a cost-effective way. Ensure the smooth and adequate flow of information within the company to facilitate business operations.

Individual to be involved in:
1. Administratively support the overall operations of the company
2. Manage services required for smooth running of office operations.
3. Maintaining updated records and document data ensuring documentations are accurate
4. Assist with budgeting and financial management tasks, such as expense tracking and invoice processing.
5.Any other administrative duties as assigned

Technical Skills and Competencies

1. Experience in Office Administration
2. Manage the coordination of finance and budget matters including budget planning and forecast
3. Good interpersonal and customer service skills
4. Ability to handle and devise ways to streamline administrative policies, processes or procedures

Duration of Attachment- 6Months

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Admin + Customer Service ( Work from Home/Overseas ) - $800 to 900 SGD per month

We need one lady to help us do our admin stuff and handle customer enquries.

You can work from home / overseas.

Kindly whatsapp only to +6588661958 (JAY) with

1. Name

2. Resume

3. Any past experience

Thank you so much

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Our Company would like to hire Administration Clerk with the following citerior:

1) able to handle marine customer for shipping.

2) knowledge of marine port procedure

3) take up phone call for marine customer

4) must be a team player

5) need to perform shift duties and standby duties

6) able to handle stress

Admin + Customer Service ( Work from Home/Overseas ) - $800 to 900 SGD per month

We need one lady to help us do our admin stuff and handle customer enquries.

You can work from home / overseas.

Kindly whatsapp only to 98894141 (JAY) with

1. Name

2. Resume

3. Any past experience

Thank you so much

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

YOUR ROLE:

As a Revenue Manager/ Analyst, you'll play a pivotal role in steering our revenue ship to success. Working closely with our Director of Revenue, you'll lead the charge in analyzing our performance across various revenue streams and crafting strategies to maximize our earnings.

WHAT YOU WILL DO:

Navigate the Numbers: Your day kicks off with diving deep into daily reports on revenue pace, pick-up, and forecasts. Armed with this data, you'll uncover insights that will guide our revenue strategy decisions.

Craft Revenue Strategies: Using historical reservation data and market intel, you'll be the architect behind our revenue strategies. Whether it's adjusting rates or managing inventory, your expertise will be instrumental in keeping us ahead of the competition.

Keep Us on Course: You'll be the guardian of our revenue management operations, ensuring everything runs like a well-oiled machine. From daily checklists to monthly audits, you'll keep us sailing smoothly.

Stay Ahead of the Curve: You won't just be crunching numbers—you'll also be keeping a keen eye on the competition. By staying abreast of market trends and best practices, you'll help us maintain our competitive edge.

Skills and Experience:

• Opera, TARS and IDeaS G3, and Excel is your playground.
• Previous experience in Revenue Management (Rooms or Food & Beverage) is a plus, but if you're a fresh graduate with a passion for numbers and hospitality, we want to hear from you too!
• Digital tools and analytics? You're all over it.

Who You Are:

• You're a communicator extraordinaire, with a knack for keeping everyone on the same page.
• Diversity and analytical thinking is your bread and butter—you thrive in multicultural environments and you can spot trends and insights like nobody's business.
• Self-motivated? Check. Energetic? Double-check.
• Got an idea? Bring it on! You're all about taking initiative and thinking outside the box.

Kindly note that only shortlisted candidates will be contacted.

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Part-time position

5 hours per day from Monday to Friday

Job scope:

- Admin duties

- Handle email communications

- Preparation of corporate documents

- City trips (government bodies, embassies, notary, banks)
- Sourcing for candidates for our Recruitment agency line

- Initial Interview with potential candidates

- ACRA filings

- Communications with goverment bodies of Singapore

The nearest public transport stations:

Bus station Marshall Lane - 450m (bus 16)

Bus station Before Joo Chiat Place - 140m (bus 33)

Paya Lebar MRT Station - 1500m (green and orange lines)

RAW Moves is looking for an Administrative & Outreach Assistant Manager to join our team.

As an Administrative & Outreach Assistant Manager, your roles will include:

· Day to day running of the Office, including registration and recruitment for Studio classes

· Organise and execute all administrative meetings with the Artistic Director

· Prepare and upkeep grant reports, annual budget information and maintain procedures manuals

· Manage clerical bookkeeping & financial administrative matters with the accounting personnel, keeping to required timelines.

· Oversee recruitment, hiring for part-time staff and freelancers and handle staff related administrative matters

· Plan, develop and execute engagement and outreach programmes through effective coordination with the Artistic team, freelancers and partners.

· Manage ticketing and Front of House administrative matters for Productions

· Promote company’s mission, performance platforms, classes and programmes

· Maintain and grow network and partnerships with a diverse group of stakeholders including government agencies, academic institutions and special interest groups

· Maintain company’s social media platform such as Facebook and Instagram and set up EDM campaigns for updates on outreach events and admin matters.

The ideal candidate should:

• Have good knowledge of arts administration, outreach event planning and management,

• Has at least 2-3 years of relevant working experience in a similar role, preferably in a performing arts, charity, or non-profit organisation

• Has a Diploma/Degree in Arts Management, Marketing, Mass Communications, Business or any other relevant field in the arts preferred

• Have initiative and can work independently as part of a small, lean team

• Good interpersonal skills and love to engage with people of all ages

• Detailed and have good communication and writing skills

• Digital proficiency in Microsoft Office, Google, social media software

• Passion for the Arts and a Dance background would be a plus

• Must be Singaporean or PRs

• Able to work a minimum 22 working hours per week, up to full time commitment

• Must be able to start immediately or at short notice.

Location & Working Hours:

- Goodman Arts Centre, 90 Goodman Road, Blk B #01-08, Singapore 439053

- Our office is open Mondays- Thursdays and Saturdays (for classes)

Application:

- Email your most current curriculum vitae to [email protected]

- Salary will be based on qualifications, working experience and working hours

- Only shortlisted candidates will be contacted via email or phone

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

Job scope:

- Admin duties

- Handle email communications

- Preparation of corporate documents

- City trips (government bodies, embassies, notary, banks)
- Sourcing for candidates for our Recruitment agency line

- Initial Interview with potential candidates

- ACRA filings

- Communications with goverment bodies of Singapore

6 hours per day from Monday to Friday

The nearest public transport stations:

Bus station Marshall Lane - 450m (bus 16)

Bus station Before Joo Chiat Place - 140m (bus 33)

Paya Lebar MRT Station - 1500m (green and orange lines)

Key Responsibilities:

• Provide extensive administrative support across diverse departments.
• Aid in the coordination and supervision of projects to ensure timely completion.
• Manage scheduling, including the organization of meetings and appointments.
• Prepare and oversee correspondence, reports, and documents.
• Arrange and maintain files and records for efficient retrieval.
• Contribute to the planning and execution of office events and initiatives.
• Assist the team with online research and tasks related to data analysis.
• Effectively utilize MS Office suites and AI applications for various administrative tasks.
• Coordinate with internal and external parties to facilitate seamless communication.
• Execute additional duties as needed, contributing to the overall functionality of the office.

Qualifications:

• Proficient in using MS Office suites with familiarity in AI applications.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to multitask and prioritize work in a dynamic environment.
• Attention to detail and strong problem-solving skills.
• Proactive and adaptable approach to work.
• Previous experience in an administrative role, preferably in a similar industry or corporate setting.
• Diploma or higher in Business Administration or a related field is preferred.

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Role & Responsibilities

• Act as first point of contact for visitors and managing the front desk area
• Meet and greet parents and students, attend to visitors and external vendors
• Perform general administrative duties and data entries to support the school operations
• Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
• Support inventory management, sale and purchase of school resources
• Assist in the management of student information and school information sharing
• Conduct health check for students and assist them to classrooms when they are late
• As and when required, assist with assigned tasks as required

Qualifications

• Minimum qualification of a Diploma with 2 years working experience
• Proficient in Microsoft Office and IT savvy
• Good communication and interpersonal skills
• Able to multi-task and work independently
• Cooperative, positive, resilient and respectful attitude towards all community members