Total 3,435 account officer job vacancies in Customer Service category in Singapore

Your Role

We are looking for an experienced Customer Service Officer to assist with the daily operations of shipping and freight forwarding services.

What Will You Do

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To process custom permit.
• Ensure all cargoes are in good condition and if any damage shall revert to customer.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To assist with billing and closing jobs.
• To support all aspects of sales and operational activities.
• To perform other ad-hoc duties as assigned by the supervisor.

What Do We Want

• At least a Diploma in Logistic or Transportation or equivalent.
• At least 2 years of relevant experience, preferably in Freight Forwarding or Shipping industry.
• Good knowledge in MS Office applications, Permit, Portnet.
• Have knowledge in shipping systems, eg. online booking, declaring custom permit.
• Good interpersonal and communication skills.

Job Summary:

- Salary: Basic $2,200 - $2,800 + meal allowance ($200 for 5 Days and $230 for 6 Days) + incentive (after probation)

- Time: 5 or 6 days working week, fixed Sunday off (11am to 8pm)

- Location: Jurong East

Job Responsibilities:

- To provide customer service at exemplary levels while upholding the professional image of the company.

- ⁠To be proactive and initiative to ensure a pleasant experience for the customers during their appointment.

- ⁠To provide clear and coherent explanation of loan contract terms, products and details to customers.

- ⁠To assist customers with their loan applications.

- ⁠To answer customers’ queries and to explain loan procedures over the phone.

- ⁠To assist with clients account management, along with accurate and careful data entry of customer details.

- ⁠To help in administrative duties such as photocopying and filing when necessary.

Requirements:

- 1 year of experience in loan background.

- ⁠Friendly and positive attitude.

- ⁠Excellent communication skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

[6 months contract]

Job Description

To perform the customer services duties such as:

• Manage and reply to the public or commuters' enquiries on taxi related matters.
• Follow communication procedures, guidelines and policies.
• Acknowledging and resolving public or commuters' enquiries/feedback.

Job Requirement

• GCE"O" Level
• Proficient in MS Office
• Team player
• Able to multitask.
• Able work with minimal supervision

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Ang Mo Kio)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

1. Arranging on daily schedule

2. Handle customer service hotline & provide first level of support over the phone or email

3. Follow-up on outstanding cases and perform call back to customers if necessary.

4. Liaise with customers on the site jobs and making arrangemenet with clients when required

5. Administrative duties where applicable to support operations.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodleigh)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

• Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties. - Attend to walk-in patients and answer phone enquiries.
• Perform chaperon activities and assist in explaining the procedures to patients.
• Support doctors in language translation when needed.
• Proper maintenance of patients’ records and keeping count of drug inventory.
• Ensure proper maintenance of clinic facility for cleanliness and positive image.
• Strict adherence to SOPs and perform routine checks/audits within the clinic.

Job Requirements:

• Min N/O level and above
• Willing to learn
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Handling incoming calls and emails
• Monitor all import/export shipments arrival time closely to avoid any unecessary penalty charges
• Liaise with customers and advise them solution when problems occur
• Maintain all shipping and tracking records of customers jobs and movement in in-house system
• Prepare all import/export documents
• Create job orders
• Permit declaration
• checking shipment status and update customers
• Support operation controllers in customer's requirements and deployments
• Generate accurate billing invoices and related reports as per the required deadline
• ESN processing and slot booking
• General filing and other administrative duties
• Adhere to all company rules and regulations including safety rules

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

This position will start off as 6 months contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
You will attend to phone enquiries from our policyholders and distribution representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Our client is in the aerospace and aviation industry. They are looking for a Customer Account Representative to assist their sales team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Prepare written quotations for stock and non-stock items according to guidelines.
• Resolve customer claims and support Accounts Receivable with cash collection.
• Maintain professional relationships with customers, focusing on service excellence and timely responses.
• Influence pricing, freight, and terms the comapnies' guidelines.
• Drive revenue through persuasive communication during inbound and outbound calls.
• Collaborate with Purchasing on inventory purchases for major customers.

Requirements:

• Minimum of 2-4 years of relevant work experience
• Diploma in business or any related field
• Proficient in using MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

• Support users encountering challenges with operating systems such as Windows 10 and 11, along with software applications like Microsoft 365.
• To ensure reliable performance, manage and monitor the utilization of both wired and wireless networks.

Requirements:

• Diploma in IT or equivalent
• At least 2 years of experience in using Windows 10 and Windows 11.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Raffles Place

Responsibilities:
You will be part of a team of Customer Service Executives in delivering product updates and information to our valued customers via making outbound calls. You will be responsible for meeting performance targets set by the Team Leader, whom you will be reporting to.

• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ

• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns

• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns

• Achieve individual and team performance KPIs and goals

• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers

• Gather customer feedback and sentiments and escalate to the Team Leader for further actions

• Maintains and improves service level quality by adhering to standards and guidelines

• Handle ad hoc duties as required

• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

• Highlight any potential concerns/ risks and proactively share best risk management practices

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

We are looking for motivated and affable individuals who can work in a challenging and fast paced environment.

o Attend to walk-in customers and incoming phone enquiries

o Provide course consultation and ensure proper follow-up

o Perform general administrative duties, such as data entry and filing

o Processing of new student registration and payment

o Provide administrative support to teachers, such as preparation of materials for classes

o Assist in ad-hoc matters when necessary

Requirements:

o Minimum O level graduate, A level student who waiting for result are welcome

o No experience required

o Able to work independently

o Meticulous and systematic with administrative procedures

o Bilingual in English & Mandarin (in order to liaise with English & Mandarin speaking associates)

o Proficient in MS Word and Excel

o Work location : Islandwide

Job Benefits:

o Sales Commission

We are looking for motivated and affable individuals who can work in a challenging and fast paced environment.

o Attend to walk-in customers and incoming phone enquiries

o Provide course consultation and ensure proper follow-up

o Perform general administrative duties, such as data entry and filing

o Processing of new student registration and payment

o Provide administrative support to teachers, such as preparation of materials for classes

o Assist in ad-hoc matters when necessary

Requirements:

o Minimum A level / Diploma

o No experience required

o Able to work independently

o Meticulous and systematic with administrative procedures

o Bilingual in English & Mandarin (in order to liaise with English & Mandarin speaking associates)

o Proficient in MS Word and Excel

o Able to work on weekends

o Work location : Islandwide

Job Benefits:

o Sales Commission

As a Customer Service Officer, you will provide:

• Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Handle email enquiries and live chats.
• Understand customers' needs and provide appropriate/ customized solutions.
• Identify cross-sell opportunities (ie. banking platforms) during customer interaction.
• Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.

Job Description:

• To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer’s requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms.
• Open to Shift rotations

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*5 days work week, Rotating shift, 1 weekday & 1 weekend off

Job Description:

•Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner

•Ability to understand customers’ needs and provide appropriate solutions and attention

•Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

•Solicit customers’ feedback and identify problem trends for improvement actions

Requirements:

•Min. O level holder and above

•Good written/verbal communication skills

•Call centre experience

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Our client, one of world’s largest financial services institutions is looking for:

Customer Service Officer

Responsibilities:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions
• Recent graduates will also be considered

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Officer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client is in the aerospace and aviation industry. They are looking for a Customer Account Representative to assist their sales team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Prepare written quotations for stock and non-stock items according to guidelines.
• Resolve customer claims and support Accounts Receivable with cash collection.
• Maintain professional relationships with customers, focusing on service excellence and timely responses.
• Influence pricing, freight, and terms the comapnies' guidelines.
• Drive revenue through persuasive communication during inbound and outbound calls.
• Collaborate with Purchasing on inventory purchases for major customers.

Requirements:

• Minimum of 2-4 years of relevant work experience
• Diploma in business or any related field
• Proficient in using MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang