Total 2,154 community manager job vacancies in Customer Service category in Singapore

This role reports to the Centre Director on administration matters. It is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with Champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre
• Implement quality standard for all programmes in centre
• Handle centre tour; operation portion
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc.)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc.
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc.
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc.
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Click on the "Apply Now" button with your comprehensive resume to kickstart your career with MindSpace!

For more information about MindSpace, please visit https://mindspace.mindchamps.org.

We regret that only short-listed candidates will be notified.

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

Job Description & Requirements

Overview:

We are seeking an experienced IT Support Manager to join our Desktop Support team. This role is crucial in ensuring the smooth operation of our IT infrastructure and desktop technologies. The IT Support Manager will work closely with IT design teams, Service Desk teams, and other departments to manage core infrastructure, support desktop environments, and oversee hardware asset management. The role also involves managing the IT stockroom inventory to maintain adequate stock for base operations.

Responsibilities:

• Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.
• On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.
• Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.
• Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.
• Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.
• Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.
• Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.
• Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.
• Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.
• Application Support: Provide support for business applications and ensure a smooth user experience.

Required Qualifications:

• Education: Bachelor’s degree in IT or Computer Science is preferred.

Preferred Qualifications:

• Certifications: Support certifications such as Microsoft Certified Professional or Microsoft Certified Technology Specialist are highly desired.

Technical Expertise:

• Operating Systems: Minimum of 5 years of experience in advanced troubleshooting of Windows 10 Operating System, including proficiency in using the Windows registry.
• Software Support: Advanced troubleshooting skills for Microsoft Office Suite (2010/2016).
• Hardware Troubleshooting: Ability to distinguish and troubleshoot hardware vs. software issues.
• Mac Support: General knowledge and troubleshooting experience with Mac systems.
• Networking: General knowledge and troubleshooting skills in networking.
• Mobile Management: Experience with Microsoft Intune, Mobile Device Management, and Mobile Web Apps (iOS, etc.).
• Active Directory: Experience with Active Directory Administration and Infrastructure Design.
• Cloud Services: Knowledge of Office 365, Microsoft Teams, and Azure Multi-Factor Authentication (MFA) troubleshooting.
• Desktop Imaging: Proficient in desktop imaging processes.
• Customer Service: Strong customer service skills with a focus on delivering exceptional support.

• Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

• 
  
  • Customer Service Oversight:
  • Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
  • Performance Metrics:
  • Establish and monitor key performance indicators (KPIs) for customer service activities.
  • Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.
  • Customer Relationship Management (CRM):
  • Manage the CRM system to track customer interactions, sales, and support activities.
  • Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.
  • Communication:
  • Act as a liaison between customers and other departments to resolve issues and improve overall service.
  • Develop and distribute regular customer service reports to senior management.
  • 
    
  • Logistics Systems Management:
  • Logistics Operations:
  • Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.
  • Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.
  • System Implementation and Management:
  • Implement and maintain logistics management systems (LMS) and other relevant technology solutions.
  • Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.
  • Supply Chain Coordination:
  • Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.
  • Negotiate contracts and agreements to secure the best terms and conditions for the company.
  • Continuous Improvement:
  • Identify opportunities for process improvements and implement best practices in logistics and supply chain management.
  • Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.
  • Reporting and Analysis:
  • Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.
  • Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

• Position : Customer Service Manager (Sea Freight)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours)
• Salary (commensurate with experience): Up to $7500 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Responsibilities

• Manage and facilitate sea export, sea import, warehousing, trucking activities, and resolve operational issues.
• Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
• Implement process improvements to enhance operational efficiency and service quality.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
• Monitor pre-alert documents from origin offices or sales support (sea import only).
• Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
• Track and monitor vessel arrivals/departures and update customers about any deviations.
• Participate in existing and new RFQ or any bidding projects as needed.
• Source rates from service providers as per sales/customer inquiries.
• Coordinate with business partners on sales leads from origin or destination.
• Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Support Ocean Business Development and Trade Lane Management.
• Prepare invoices for customers and verify subcontractor invoices.
• Ensure compliance with customer Standard Operating Procedures (SOP).
• Prepare and update SOPs for internal use.
• Prepare reports for customers and analyses on department performance for upper management.
• Execute all other ad-hoc instructions from the Managing Director.

Requirements:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 8 years experience in sea operations within the freight forwarding industry.
• Strong understanding of sea export, sea import, warehousing, and trucking operations.
• In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
• Proficiency in tracking and monitoring vessel movements.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Summary:

As a Regional Customer Marketing Manager for the Asia region, you will play a key role in conceptualizing, developing, prioritizing, and carrying out compelling marketing strategies and plans with regional commercial stakeholders, functional marketing teams and alliance partners to accelerate lead conversion and market share in existing customer base and net new accounts. You will be responsible for owning end to end marketing plans and budget, from prospect acquisition to engagement to conversion via tactical marketing mix including events, social media and digital platforms. In this role, you will identify, create, and scale cost-effective customer acquisition and lead generation campaigns across new and established target market audiences.

Success in this role relies on the ability to build collaborative relationships at multiple levels internally. A positive, upbeat approach and the ability to manage several simultaneous tasks and projects whilst remaining calm and focused are also key factors to successful performance.

Responsibilities:

• Develop and deploy strategic account-based marketing plans across multiple tactics including events, email, content syndication, display ads and social media channels.
• Collaborate across business teams, as well extended marketing teams to plan and deliver integrated marketing initiatives that generate demand, portfolio awareness, and overall market share
• Monitor success and budgets, and contribute to achieving business and revenue growth targets in shared ownership with the program managers
• Develop and implement inbound customer experiences focused on pipeline acceleration and demand generation, as well as related activities in online, social, telemarketing, engagement, and nurturing customer journeys
• Identify opportunities to improve campaign effectiveness through better audience segmentation, digital techniques, and processes; be aware of latest lead, audience, and content-led customer acquisition advancements
• Brief external agencies, including creative, digital, and media planning, to deliver campaign activity; ensure that brand standards and identity guidelines are adhered to, and stay focused on KPIs and metrics for each campaign
• Implement and continually test new creative messaging, landing pages, campaigns, and tools
• Drive rapid but well-structured campaign testing designed to validate the potential of digital channels and audiences

What We’re Looking For:

Basic requirements:

• Minimum of 3 years of B2B marketing experience with a focus on direct marketing
• Sales cycle and account based marketing knowledge including demand creation and pipeline contribution/acceleration
• Demonstrated ability to create and develop strategies through integrated inbound/outbound marketing campaigns including marketing tactical mix; physical and virtual events, social and digital marketing to meet identified objectives and outcomes
• Knowledge and experience using key business applications including Sharepoint, SalesForce, Marketo, and HTML
• Proven track record of successful online marketing campaigns and experiments -- owning campaign performance and adjusting tactics to meet goals and budgets.
• Excellent analytical and quantitative skills, ability to turn analysis into actionable programs and to use data to optimize day-to-day performance.
• Ability to bridge data analysis, research, competitive intelligence, and marketing savvy to build efficient and scalable customer acquisition programs.
• A customer-centric attitude and the motivation to work entrepreneurially on a regional marketing team.

Preferred Requirements:

• Experience with any of the large ad platforms: Facebook, Google, YouTube.
• Deeper knowledge and interest for social media and digital marketing platforms
• Experience in building and managing customer data (targeting, segmentation, campaign sizing, propensity modeling)
• Industry knowledge – Energy & Commodities markets.
• Ability to demonstrate track record of success in all key areas of responsibility.
• Experience in leading B2B events

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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Benefits Summary:

• 5 days, 8am-530pm
• Location : West
• Basic up to $3900
• Company with great career growth and benefits

Jobscope:

• Oversee all office administrative tasks to ensure smooth operations.
• Implement e-filing, manage records, and verify financial documents.
• Review monthly AP & AR reports, follow up on payments, and verify staff claims.
• Manage petty cash, business partner data, and contracts.
• Promote safety awareness and maintain ISO accreditation.
• Supervise, mentor, and conduct appraisals for staff.
• Handle office layouts, inventory management, and reporting.
• Act as a liaison between third-party providers, management, and employees.

Requirements:

• Candidates with Office Administration Operation or ANY related experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a efficient commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

2. Technical Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing, or technical account management, preferably within the payment services industry, eCommerce marketplaces, or technology sector.
• Demonstrated understanding of payment processing systems, online marketplaces, and related regulatory environments, with the ability to discuss technical aspects and integrations.
• Excellent organizational skills with the ability to manage multiple priorities, technical projects, and deadlines.

3. Performance and Results Orientation:

• Focus on achieving business targets and delivering measurable results through effective technical customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations, drive customer loyalty, and provide technical solutions that align with client needs.

4. Technical Communication and Relationship Building Skills:

• Excellent verbal and written communication abilities, with emphasis on translating technical concepts into clear, client-friendly manner..
• Proven ability to establish and nurture good rapport with clients, building trust and fostering long-term partnerships, particularly in technical engagements.
• Ability to collaboratively in a fast-paced, cross-functional environment, liaising between technical teams and customers.

5. Technical Adaptability and Learning Attitude:

• Demonstrated adaptability to evolving technologies and a keen willingness to learn new technical skills to stay ahead in a rapidly changing industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative, technically sound solutions.

Position : Service Manager SEA

Location : Singapore (On-site)

Reports to : Country Sales Manager, Singapore / Chief Operating Officer

JOB PURPOSES

To develop and maintain resources, procedures and working environment that enables the Service Department in Singapore, Malaysia and Indonesia to reliably achieve its primary goals. These goals include:

1. To provide SML clients with service support to ensure a positive image for SML that will encourage new and repeated sales.

2. To meet the expectation of our suppliers (CSI and DQP ratings) to place SML Service as the best service provider in the region.

3. To operate as efficiently and economically as possible while not neglecting customer service

4. To provide a safe and stable work place for all service staff through the creation and monitoring of Service SOPs.

KEY RESPONSIBILITIES

1. To manage the daily operations of the Service Department to ensure that required work is completed to a high standard, at a profit and in an efficient manner within pre-agreed financial budgets.

2. To monitor the running costs of the Department and implement plans and financial budgets as part of the ongoing management of the Department.

3. To oversee the operation of service teams across the region (Singapore, Malaysia and Indonesia) monitoring the progress of their service work to ensure the smooth and effective functioning of these teams.

4. To assess and evaluate our existing practices across the region. Identify deficiencies and implement plans to enhance the quality, efficiency and effectiveness of our service.

5. To establish, implement and review standard operating procedures to standardise practices in dealing with suppliers and agents and to define the various activities carried out by technical staff in the course of their duties.

6. To implement and maintain health and safety standards to ensure compliance with the laws and regulations of the region.

7. To establish and maintain a customer service index system to ensure that any faults reported by clients are recorded properly and resolved efficiently and effectively.

8. To work in close collaboration with shipyards in addressing warranty claims, assessing reported fault or defect and administering warranty for clients.

9. To undertake other tasks and activities related to the business of the company as shall be reasonably requested or directed from time to time.

JOB REQUIREMENTS

- Trade school training with certification in at least one of the following disciplines:

* Diesel Mechanics

* Electrics (AC & DC)

* Refrigeration / Air conditioning

* Shipyard engineer

- Experience in Sanlorenzo, Bluegame, Swan, Fairline and Axopar is an advantage.

- Broad understanding of the various systems on modern pleasure vessels, including mechanical and electrical systems, fresh, grey and black water systems, air conditioning and refrigeration systems, hydraulics etc.

- Goodcommand of written and spoken English, including the ability to read and understand service manuals and wiring diagrams, to work with technical and service documentation and to act on emailed instructions from shipyards, suppliers and relevant parties

- Proficient in MS Office applications with excellent computer and internet skills

- At least Five (5) years of experience in customer service, preferably in the marine industry

- At least three (3) years of experience in managerial position with exceptional organisational and supervisory ability

- Leadership ability to coach team members on technical issues on board and deliver appropriate testing/analytical data and reliable technical assessments of any problems arising

- Culturally sensitive to local conditions abiding by the customs and standards of local community and maintain good relationships with clients, fellow staff and contractors

- Engaging and confident interpersonal and communication skills with people at all levels

- A passion for customer-focused service and a drive to succeed and be the best

• Job Description :
• Lead and mentor Service Advisors, Parts Executives, and Mechanics.
• Oversee vehicle maintenance, repair, and warranty services.
• Ensure premium service and high customer satisfaction.
• Address customer concerns and implement experience-enhancing strategies.
• Monitor KPIs, manage budget, control costs, and develop pricing strategies.
• Maintain a safe working environment and prepare performance reports.
• Analyze trends for continuous improvement.

• Requirements :
• Minimum of 6 years of experience in after-sales service management, preferably in a luxury automotive brand.
• Strong leadership, customer service, and communication skills.
• Possess excellent interpersonal skills to connect with clients.
• Proficiency in automotive service software and management systems.

Job Description

Essential Responsibilities

• Continue to perform current role and responsibilities as required by existing position held. No relocation or modification to current role responsibilities will be introduced or entertained.
• Manage assigned field service representatives and contract employees as required
• Develop and execute Military Field Service priorities, goals, objectives, and budgets
• Administer personnel actions for assigned field service representatives to include salary planning, performance management and training plans
• Develop and execute required departmental budgets
• Coordinate field service input and activities with the Regional Business Leader
• Assist Program Leadership in the execution of the current TLS Program by providing a positive customer connection through face-to-face contact ensuring customer priorities and requirements are understood and communicated to the bigger GE team
• Apply business and analytic expertise to drive customer satisfaction and product performance to drive productivity outcomes and enhance business growth
• Apply Six Sigma analytical tools to assist the customer with troubleshooting and fault analysis
• Assist the factory with data collection and timely reporting to facilitate performance analysis, marketing intelligence and sales opportunities for programs, services, and support activities
• Liaise with customer (program, technical, production) and internal (customer support, projects, services, marketing, sales) organizations in support of business objectives
• Assist customer and internal teams in the management and logistic support of assigned programs to include work scope reviews, maintenance scheduling, spare parts ordering, issue resolution and provisioning
• Provide customer training as necessary for future support of the assigned product lines

Qualifications/Requirements

• Bachelor’s Degree from an accredited university in a technical or business management field of study.
• This role requires 5 years of experience in Field Services & Customer Contract Management in the Aerospace industry
• Possession of an Australian Defense Security Clearance or the ability to obtain such a clearance is a mandatory requirement for this role.
• Ability and willingness to travel as required

Desired Characteristics

• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills.
• Knowledge of aircraft engines or air vehicle systems and the servicing requirements of these systems
• Knowledge of Defense and aerospace contracting requirements, regulations, and operations.
• Ability and flexibility to work across multiple time zones both locally and the US. (Includes early morning and late evening teleconferences, etc.)
• Strong conflict resolution skills
• Detail oriented with strong oral and written communication skills
• Ability to communicate with all levels of internal and external organizations, including upper management
• Strong interpersonal, influence, and leadership skills
• Ability to lead multiple projects simultaneously
• Ability to work effectively in a cross-functional team
• Prior Military experience as officer or senior enlisted / rating. (Other Defense experience will be considered.)

Motorway is a leading pre-owned luxury cars dealer, and we are dedicated to providing exceptional service to our clientele. We are seeking an experienced After Sales Service Manager to oversee our after-sales operations at luxury cars sector, ensuring the highest standards of customer satisfaction and service excellence.

Key Responsibilities:

· Lead, mentor, and manage Service Advisors, Parts Executives, and Mechanics.

· Oversee vehicle maintenance, repair, and warranty services.

· Ensure the team delivers premium service that aligns with the brand’s standards.

· Maintain high customer satisfaction by addressing concerns promptly and professionally.

· Implement strategies to enhance the customer experience.

· Regularly review feedback and make improvements as needed.

· Ensure service processes are efficient and meet quality standards.

· Monitor KPIs to achieve service efficiency, profitability, and customer satisfaction.

· Manage the service department’s budget and control costs.

· Develop pricing strategies for service offerings.

· Monitor expenses to meet financial targets.

· Maintain a safe working environment according to health and safety guidelines.

· Prepare reports on service performance and financial results.

· Analyze trends and identify areas for improvement.

Requirements:

· Bachelor’s degree in Automotive Technology, Business Administration, or related field.

· Minimum of 5 years of experience in after-sales service management, preferably in a luxury automotive brand.

· Strong leadership, customer service, and communication skills.

· Possess excellent interpersonal skills to connect with clients.

· Proficiency in automotive service processes and management systems.

· Work location – Lower Delta

• Experienced in Managing a Security Command Centre outfit or establishment for at least 3 years.

• Manage and provide effective leadership to the operations team

• Direct and coordinate the overall activities in the operations center; planning, deployment, and tracking of security operations

• Oversee security operations and manage escalation processes according to respective SOPs

• Act as focal point for any incidents involving security; to prepare reports, take follow-up action and inform the management team

• Provide additional operational support to the management team as required

• Use data to provide analysis, highlight issues and recommendations for operations efficiency

• Train and supervise operations team and ensure that they adhere to established procedures and SOP

• Seek continuous improvement in operation and admin processes

• Contribute to short and long-term organizational planning and strategy as a member of the management team

• Build winning relationships with clients, regulators and other stakeholders

*only shortlisted applicants will be contacted

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

We are looking for a Customer Success Manager who is responsible for monitoring and managing the delivery of Managed Security Services. You shall establish and sustain close engagement with key stakeholders and follow through any issues and service improvement opportunities highlighted at service review meetings with internal cross functional teams.

Responsibilities:

• Build and maintain a trusted advisor status, in partnership with the SOC and other cross functional teams providing the Managed Security Services.
• Contribute to regular service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co-ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams through to resolution and attend any escalation meetings, if required.
• Ensure that appropriate Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Excellent team and relationship building skills.
• Strong presentation and communication skills.
• Experience in handing customer queries tactfully, ensure customer satisfaction, retentions and engagement.

Work location: Ang Mo Kio

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a solid commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Business Administration, Finance, or a related field

2. Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing or account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
• Solid organizational skills with the ability to manage multiple priorities and deadlines

3. Performance and Results Orientation:

• Deep focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

4. Exceptional Communication and Relationship Building Skills:

• Proven ability to establish and nurture rapport with clients, building trust and fostering long-term partnerships.
• Ability to work collaboratively in a fast-paced, cross functional environment.

5. Adaptability and Learning Attitude:

• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of Community Hospital, through befriending and building a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the HODs and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Requirements:

• Atleast 5 years of Patient Relation Service Management experience preferably in healthcare industry
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About the role:

• As a Regional Customer Marketing Manager for the Asia region, you will play a key role in conceptualizing, developing, prioritizing, and carrying out compelling marketing strategies and plans with regional commercial stakeholders, functional marketing teams and alliance partners to accelerate lead conversion and market share in existing customer base and net new accounts.
• You will be responsible for owning end to end marketing plans and budget, from prospect acquisition to engagement to conversion via tactical marketing mix including events, social media and digital platforms.
• In this role, you will identify, create, and scale cost-effective customer acquisition and lead generation campaigns across new and established target market audiences.
• Success in this role relies on the ability to build collaborative relationships at multiple levels internally.
• A positive, upbeat approach and the ability to manage several simultaneous tasks and projects whilst remaining calm and focused are also key factors to successful performance.

Your background:

• In this pioneering role, you'll be the architect of our inbound marketing strategy, leveraging inbound tactics and marketing technology to drive website performance, lead conversion, and market share growth.
• You'll collaborate with regional and global marketing teams to develop and execute data-driven campaigns that attract, engage, and convert high-value audiences.
• You will shape a data-driven strategy and drive execution for accelerating pipeline through inbound marketing tactics.
• You will connect the dots between innovative Mar Tech and traditional multi-channel marketing tactics, using technology to power personalization-at-scale and seamless engagement experiences to target audiences and for re-marketing.

Mandatory Skillset:

• Inbound Marketing Campaigns: Expertise in designing, executing, and optimizing inbound marketing campaigns to attract, engage, and convert target audiences.
• Analytics and Action from Insights: Proficiency in interpreting data from marketing campaigns and other sources, turning insights into actionable strategies to improve performance and ROI.
• MarTech Products: Hands-on experience with marketing technology platforms, tools, and solutions to automate, optimize, and measure marketing activities.
• Customer Analytics & Data Management: Skilled in analyzing customer data to derive meaningful insights and applying these insights to drive personalized marketing efforts and customer engagement.
• Chatbots and AI Assistants: Experience in integrating and managing AI-driven tools, such as chatbots and virtual assistants, to enhance customer interaction and support.
• B2B Marketing with Digital Focus: Demonstrated success in B2B marketing, particularly in utilizing digital marketing strategies to drive lead generation, brand awareness, and customer retention.

EA License Number : 11C4879

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients. Your goal will be to help clients achieve their business objectives and maximize the value of solutions.

Responsibilities:

• Serve as the main point of contact for clients, providing timely support through email, chat, and phone.
• Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and product adoption.
• Develop a deep understanding of software and communicate updates effectively.
• Troubleshoot and resolve client issues, escalating to internal teams when necessary.
• Collaborate with Sales, Product, and Support teams to ensure smooth implementation and onboarding.
• Advocate for clients internally, championing their needs for product improvements.

Requirements:

• 3 + years of experience in Customer Success, ideally in a B2B software environment.
• Strong problem-solving skills and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM software and related tools.

Benefits:

• Competitive salary and bonus
• Opportunities for career advancement
• Access to the latest technology and tools
• Supportive and innovative company culture

EA: 14S7084 | Registration No:R1981018