Total 2,073 corporate finance manager job vacancies in Customer Service category in Singapore

Enrichment Centre Manager -Woodlands / Up to $5000 [3770]

Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Woodlands
Salary: $3500 - $5000 + Performance bonus

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Lead and oversee the day-to-day operations.
• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Requirement:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Company Description:

PylonAI is a dynamic data analytics startup based in Singapore, providing integrated data services and IoT solutions for the Built Environment sector. Our mission is to create a unified analytics platform that delivers insights, enhances productivity, and ensures efficiency throughout the building lifecycle. Building lasting relationships is at the core of our commitment, and our tailored solutions aim to surpass customer expectations.

If you are seeking a workplace that values your skills, fosters your growth, and embraces challenges, PylonAI offers an exciting opportunity. Join us and be part of a team driving innovation and making a significant impact in the Built Environment sector.

Job Description:

We are hiring for a versatile team member who will take on a multifaceted role. This dynamic position involves being at the forefront of ensuring positive customer experiences, acting as a liaison between the company and clients, managing end-to-end project implementation at client sites, and playing a crucial role in advocating for client needs within the organization. The ideal candidate should possess excellent communication skills, project experience, and a customer-focused mindset.

· Act as the primary point of contact to monitor and communicate project progress, identify and mitigate risks, and ensure adherence to timelines.

· Collaborate with clients and internal stakeholders to formulate detailed project plans outlining tasks, timelines, and resource requirements.

· Manage the onboarding process for new clients, ensuring a smooth transition to our platform while updating user manuals and tailoring training to meet specific client needs.

· Support end-to-end implementation of our solutions at client sites.

· Proactively address potential issues, providing continuous assistance to clients throughout the rollout phase and subsequent operational period.

· Cultivate and maintain strong relationships with key client stakeholders, ensuring the achievement of desired outcomes with our product and service.

· Effectively communicate with clients to understand their evolving needs and challenges.

· Represent the voice of the customer within the company, conveying feedback to the product development team and advocating for new features or improvements based on client needs.

· Monitor client usage and engagement, identifying opportunities for upselling or cross-selling additional services.

· Develop strategies to enhance customer retention and reduce churn.

· Conduct reviews to gather feedback from clients and internal teams, identifying opportunities for process improvements and lessons learned.

· Facilitate training sessions for clients, ensuring a comprehensive understanding of our products and optimizing their utilization.

Requirements

· Dynamic and customer-centric individual

· Proven experience in a customer-facing role, as a Customer Success Manager, Account Manager, System Implementation or Project Manager

· Excellent communication and interpersonal skills.

· Detail oriented with strong problem-solving and analytical abilities.

· Familiarity with construction sector is a plus.

· Ability to work collaboratively in a fast-paced startup environment.

· Adept at project management and can collaborate effectively with cross-functional teams.

• Position : Centre Manager-(MUST have Supervisor Role /Enrichment Centre Experience) - ALL WELCOME
• Location : Woodlands Centre
• Working hours : 44 hours, 5 days work week, 4 weekdays: 12:30pm to 9:30pm; 1-weekend: 8:30am to 6:30pm
• Salary (commensurate with experience) : Up to $5300 + Performance Bonus + Medical/ Dental Benefit
• Duration : Perm
• Industry : English Enrichment Centre

Main Responsibilities:

• Provided exceptional customer service to clients, resulting in high customer satisfaction ratings
• Managed centre operations including teachers and front desk team
• Handled operations reports as well as meeting of centre KPIs
• Handled multiple service requests simultaneously with accuracy and courtesy
• Lead centre's team to achieving sales targets
• Ensure smooth operation of centres of exceptional quality according to SOP
• Build and manage customer relationships
• Accountable for managing the facilities, resources and equipment of the centre and ensure that safety protocols are adhered to
• Lead and manage the team

Requirements:

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred
• Strong sales and customer relationship management skills
• Demonstrated ability to lead and inspire a team to achieve common goals
• Able to work independently to resolve problems

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

EA No: 13C6684

Reg no.: R2197224

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Job Description & Requirements

· Greet and welcome guests as soon as they arrive at the office.

· Direct visitors to the appropriate person and meeting rooms.

· Serve beverages to guests as and when required.

· Answer, screen and forward incoming phone calls to appropriate person.

· Take and relay messages to the appropriate personnel.

· Provide information and answer queries from callers.

· Receive, sort and distribute daily incoming mail / deliveries.

· Sent outgoing mails and maintain postage record.

· To assist with purchasing of stamps and mailing of registered mail

· Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.

· Receive invoices and pass on to accounts department.

· Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.

· Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)

· Ensure pantry area, photocopying copy area,meeting room is tidy and neat at all times.

· Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)

· Provide assistance in general administrative support as and when needed.

· Any other appropriate duties and responsibilities as assigned.

Requirement

GCE 'O' Level

2 years’ experience

Benefits

· Annual leave

· Medical insurance

· Performance bonus

We regret that only shortlisted candidates will be contacted.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Our Client:

The organization has a global operation footprint, spanning from Asia to Americas. The business is headquartered in Asia, and it is a global leader in logistics solution specifically catered to the global energy market. Their focus is on offering secure, ocean transportation, and specialized petroleum services to major energy companies, refineries, and trading houses. With decades of global know-how experience, the business poised for growth with their award-winning team. The organization strive to ensure efficient operations across multiple regions to fulfil the world's energy demands.

The Responsibilities:

The range of responsibilities will include but are not limited to:

Organizational IT Services – Primary Representative:

• Champion the endorsed Group/Organization IT service culture
• Align IT Service Delivery and Support solutions with the business’ needs and IT requirements
• Assist in SLA negotiation efforts with the business departments/functions
• Provide oversight to the business’ IT Service Owners
• Direct and oversee the maintenance of IT Services Catalogue
• Ensure compliance with processes and controls, prioritizing procurement and cybersecurity
• Manage access rights for authorized users and prevent access from unauthorized users
• Verify defined criteria for solution transitioning to operations and ensure readiness for go-live
• Collaborate with Head of IT, Application Managers, and Group ICT on IT solution/service sourcing decisions
• Direct and oversee the maintenance of a single source repository for all IT Services delivered to the business
• Manage and convene CAB (Change Advisory Board) meetings for urgent RFCs (Requests For Change)

Organizational User/Customer Satisfaction:

• Direct and oversee the management of IT Service Accounts (User/Customer Needs and Relationships)
• Work with business users to identify and prioritize support needs, issues, and resolutions
• Champion and promote ongoing service improvements to enhance customer satisfaction
• Direct and oversee periodic user/customer satisfaction surveys

IT Service Delivery and Support Operations – Process Effectiveness and Assurance:

• Accountable for overall process effectiveness and assurance, covering core processes:
• IT Service Account Management (IT Services Catalogue, Business Use Cases, Strategic/Operations Planning, IT Service QA)
• IT Service Transition Management (Delivery, Support)
• Incident/Problem Management (Incident Classification and Prioritization Criteria, Management of L1-4 Resolution Points, Audits of Incident Tickets)
• Knowledge of Cybersecurity Control Standards and management of major cybersecurity breaches
• Change Management (IT Service Configurations)

IT Services Delivery and Support Operations – Performance Management:

• Maintain responsibility for the resolution of service management issues
• Monitor, measure, report, and review current performance of services in the enterprise IT environment
• Ensure SLAs and OLAs are met
• Review service metrics (KPIs) to support continuous improvements
• Set service performance management metrics and direct the preparation of period management reports

Other Responsibilities:

• Capable of executing Crisis Management Responsibilities as required
• Comply with Company’s policies and Code of Conduct and Business Ethics (CoBE)
• Other duties and projects may be assigned as needed

The Requirements

Education & Certificates:

• Bachelor’s Degree in Computer Science, Software Engineering or related fieldMicrosoft Certified Systems Engineer (MCSE) certification
  IT Service Management certification, e.g. ITIL
  Project Management certifications, e.g. PMP, Prince II
  

Experience:

• Minimum 7 years of experience in IT Service Delivery and Support operations in organizational level, with exposure to Cybersecurity Control Standards
• Experienced in leading cross-functional teams (i.e. business, IT) on projects and/or operational initiatives
• Experienced in managing service accounts (technical, customer relationships)
• At least 5 years of active involvement in projects and operations engagements with senior-level business and IT stakeholders and planning, design, implementation, and operation stages for IT service deployments
• Experience with third-party Vendors is an advantage

Specialized knowledge:

• People management and Team building/management
• IT Service Management (ITSM) KPIs and Processes e.g. ITIL
• Problem solving and decision making skills (e.g. Kepner-Tregoe method)

What’s in it For You?

• Competitive salary and benefit package
• Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
• Available avenues to contribute positively for the organization to grow and being recognized for it

RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference: JO-240209-344817

Position Objective

The Centre Manager, Outpatient Services is responsible for providing leadership and guidance to the clinical team, including Clinic Assistants and Nurses, and ensuring smooth clinical operations and patient care.

Job Responsibilities

• Responsible in overseeing the daily operations of nursing services and patient care
• Direct, supervise and evaluate the quality and appropriateness of all nursing and patient-care-related activities.
• Review, implement and evaluate procedures and policies according to established standards of nursing practices.
• Provide clinical supervision to the nurses and clinic assistants.
• Monitor and ensure cost-effectiveness in the usage and maintenance of clinical resources.
• Collaborate with the specialists and doctors to implement best practices and efficient processes, and with Management in the development of long-term business plans for the clinics.
• Ensure nursing services meet and adhere to licensing and regulatory requirements.
• Conduct staff performance appraisals and provide support and guidance to enhance the staff’s professional development based on individual training needs.
• Resolve public relations issues and provide service recovery when required.
• Liaise with the company’s stakeholders and corporate partners to ensure smooth clinical experiences for our patients.
• Collaborate with other departments to put in place best practices and ensure efficient processes for the clinics.
• Assist with all audits to be conducted on nursing practices and the clinics.
• Maintain a professional relationship with third parties, such as overseas agents and timely respond to their enquiries according to MOH regulations and company policies.
• Undertake such other duties as may be assigned.

Job Requirements

• Valid Singapore Nursing Board (SNB) Registered Nurse practising license
• Minimum of 5 years of nursing experience within clinical environments, coupled with supervisory expertise.
• Experience in performing e-filling for Medisave and Insurance claims
• Degree/Diploma in Nursing or equivalent (recognised by Singapore Nursing Board)
• Prior O&G and IVF experience will be advantageous
• Enjoy interaction with people

Job Competencies

• Problem-Solving Skills
• Time Management Skills
• Effective Communication
• Leadership Skills

If this opportunity resonates with you, we warmly invite you to take the next step by submitting your application through MyCareersFuture portal. Alternatively, you may submit your application via Google Forms (http://tinyurl.com/shg-application-form).

(Only shortlisted candidates will be notified.)

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

☑ AWS + Performance Bonus

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

• Assist in the development of strategies and implementation plans for new initiatives to strengthen community network for seniors.
• Guiding the Centre In Charge to ensure the overall smooth operation of the Centres and establish close partnerships with the healthcare cluster and community partners.
• Evaluate, identify gaps, and provide solutions for improvement in clusters' centres' operations and maximizing resources
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations

Requirements:

• Min Bachelor Degree in any relevant Discipline
• Prior Centre Management experience in the Healthcare Industry will be advantageous

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Operations Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This is a 12 months contract assigned to our client

Work Location: Suntec

Salary Range : $4,000-$6,000

Work Shift

1. Rotating Shift

2. 5.5 days per week (44 hours per week)

3. Mon-Sun (including public holiday)

Educational & Skills Requirements

1. Candidate shall possess a recognized Degree

2. Minimum 5 years of experience in managerial positions in a contact center industry.

Job Description

1. Provide leadership and regular coaching to Team Leaders and Agents.

2. Responsible for managing the day-to-day running of the contact centre, which includes effective resource

planning in ensuring KPIs are consistently achieved

3. Work closely with HR to ensure fast, effective, and quality staff recruitment

4. Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to

thrive. This could be in the form of daily huddle sessions, team building activities and monthly

coaching sessions.

6. Conduct consistent reviews of staff performance to identify training gaps and needs

7. Take ownership and resolve any urgent or critical issues escalated by the Client or team

8. Work closely with Client to support investigation and service recovery process

The Company

Our client, a leading maritime firm seeks a dynamic leader: the Manager, Service Delivery & Cybersecurity. You will manage a team of 3 and partner directly with the C-suite, playing a pivotal role in the company's success. They are searching for someone with proven experience in both direct service delivery and cybersecurity. You will leverage on your expertise in Microsoft Office 365 and excel at stakeholder management, ensuring seamless operations and robust security across the organization. If you're a driven individual passionate about maritime industry and possess these qualifications, this is your chance to make a significant impact!

The Role

As an IT Services Champion, you will oversee the IT service catalogue, ensuring alignment with business needs and compliance with procurement and cybersecurity standards. You will manage access rights and ensure smooth solution transitions. As a user satisfaction advocate, working with IT service accounts, actively engage with users to identify and resolve issues, and drive continuous service improvement through surveys and feedback. You must ensure the effectiveness of core IT service management processes, including service account management, incident/problem management, change management, and IT service transition. You must be well-versed in cybersecurity controls and manage breaches. You will monitor and report on service performance, ensuring SLAs and OLAs are met, and KPIs support continuous improvement. You will champion service enhancements and set performance metrics. Additionally, you will partner with the C-suite and IT colleagues to make strategic decisions and manage a team of 3, providing oversight and direction.

Your Profile

We seek a highly motivated individual with a Bachelor's degree in Software Engineering or Computer Science. Your ideal skillset includes certifications in MCSE, ITIL, and project management (PMP, Prince2). You must have at least 7 years of IT service delivery and support experience, demonstrably led cross-functional teams and managed service accounts. Additionally, you must possess 5+ years of active engagement with senior stakeholders at all stages of IT service deployments. Experience with third-party vendors is a plus. Rounding out your qualifications are solid people management, ITIL knowledge,

exceptional stakeholder engagement skills, ensuring effective collaboration and communication.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12903066, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | Nursuriani Norahim EA Registration No: R1109288

Reporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

A) Management Role

• Staff Management - Recruit, Manage, Deploy and Develop of Centre staff
• Management Reporting – Provide timely reports to Senior Management, including Management Committee members.

B) Strategic Planning

• Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme
• Relationship Management - Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
• Volunteer Management - Overseee, recruit, train and develop Volunteer Management Plan

C) Centre Operations

• Key Performance Indicators – Maintain close monitoring of the given KPIs, implement measures to manage volunteers and seniors recruitment, retention and participation data at stipulated timeframe.
• Serving Seniors – Formulate customized guidelines to serve the needs of the seniors; take lead in handling challenging service users
• Community Outreach – Guided by the Master Community Outreach Plan, take lead in the implementation, review and evaluation of the plan.
• Relationship Management - Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
• Programmes and Activities - Lead in regular reviews, planning, implementation and evaluation of programmes.
• Recruitment of Members - Plan promotion and advertisement of AAC programme to seniors in designate blocks on a regular basis
• Volunteer Management - Identify suitable volunteer roles to engage clients or from external individuals to contribute in
• Financial Reporting - Adherence to planned budget, checks and controls and prepare reports in a timely manner,

D) Other Duties

• Any other responsibilities as assigned by the Deputy Executive Director/HOD/SCM

Qualifications & Requirements:

• Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
• At least 2 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
• Knowledge in financial management – adherence to allocated budget and ensure cost-effectiveness
• Strong administrative skills – good documentation and report writing
• Proficient in Microsoft (Word, Excel and Powerpoint)
• Enjoy working with seniors
• Good problem-solving skills
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.
• Enthusiastic and self-motivated.

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

• Location: Town area
• Salary: Up to $6000
• Working Hours: 5.5 work days, 44 hours per week
• Do note that this is 12 months renewable contract

Job Description:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process

Requirements:

• Degree holders only
• At least 5 years of experience in managerial positions in the contact center industry.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively
• ServiceNow accreditations or certifications a plus
• Ability to speak in Korean is a must as this role needs to manage customers in Korea

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 5 years relevant experience as managerial role
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook

Check out Aber Care Website for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Account Management Scope

• Be the point of contact for existing clients, address any concerns, inquiries, or issues in a timely and professional manner
• Collaborate cross-functionally with other departments to ensure that new projects and requests are followed-up on and delivered in accordance to internal service levels
• Maintain and nurture relationships with key clients to ensure long-term partnerships and maximize revenue opportunities

Business Development Scope

• Identifying opportunities for new business development through following up on leads and conducting research on target clients
• Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions
• Managing the sales process to close new business opportunities
• Building strong relationships with the existing portfolio of clients
• Meeting and exceeding weekly and monthly activity and revenue targets

Marketing Scope

• Conceive and develop efficient and intuitive marketing strategies
• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
• Developing and executing sales and marketing strategies to grow business
• Maintaining and updating sales, marketing and business development documentation

Requirements

• Proficient in MS Office and marketing software (e.g. CRM)
• Excellent communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness

Our ideal candidate will have

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Busniess proficency in Vietnamese is essenstial as this role will focus on our clients in Vietnam and will need to present complex technology solutions in the Vietnamese langgauge

On a given day in this role you will:

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location: Northeast (To be confirm exact location)
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279