Total 10,302 customer experience manager job vacancies in Customer Service category in Singapore

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing/ Retail

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Info:

• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:30pm
• Location: West

Job Description:

• Initiate outbound calls and send emails to account holders to remind them of outstanding payments and secure payment commitment dates.
• Build and maintain strong customer relationships by addressing billing-related queries and issues.
• Monitor payment dates and follow up with account holders to ensure timely payments.
• Issue waivers or credit notes for customer disputes as needed.
• Maintain accurate and up-to-date records and track all billing cases.
• Assist in preparing reports and loading accounts.
• Send statements of account, reminder letters, and tax invoices to account holders.
• Perform other ad hoc administrative tasks as required.
  

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Responsibilities:

1. Register patients, make appointments, collect payments and attend to patient queries (either by phone, email or walk-in).

2. Other administrative duties includes preparation of patients’ case file, liaise with internal and external partners to arrange appointments (specialists, radiology, etc).

3. Provide patient care services such as measurement of height, weight, and blood pressure, eye tests, ECG, audiometry, etc.

4. Perform ad-hoc duties as assigned e.g. Tracing & filing of laboratory/ radiology/ other results, archive medical reports when completed.

5. Maintain cleanliness and hygiene of counter and common areas.

Key Accountabilities:

1. A team player with good interpersonal & communication skills

2. Ensure accurate registration and dispensing of health screening packages

Requirements:

1. Minimum O levels or equivalent.

2. Good communication and interpersonal skills.

3. Able to multi-task and work in a fast-paced environment.

4. Prior experience in healthcare industry will be advantageous.

5. 5.5 day work week.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts including night shift
• Able to work on weekend and public holiday

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BT

Job Info:

• Working Days: 5 days/week (4 weekdays + 1 weekend)
• Working Hours: 3pm - 10pm (weekdays), 9:30am - 6pm (weekends)
• Location: CBD

Job Description:

• Actively reach out to students and parents to provide updates on student progress
• Handle walk-in enquiries, customer queries over the phone and other possible communication channels
• Management of centre administration and internal CRM
• Provide administrative onboarding support by assisting with data entry of student registration details
• Facilitate timely payments of students
• Provide inputs on the development and implementation of customer success strategies (customer retention, growth, satisfaction)
• Manage daily administrative tasks and other duties as assigned to ensure smooth operations of the operations department
• Support student participation and attendance in centres events/courses

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Our client who is based in Singapore that offers a wide range of services including manpower outsourcing and logistics support for operations in both air and seaports.

We are looking for suitable Customer Service Agent working on rotational shifts to support their needs at Seletar Airport.

In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met efficiently.

Would this be the next career for you?

• Perform check-in procedures at the counter.
• Attend to customers' queries in person.
• Handle phone calls and respond to inquiries.
• Provide a top-notch customer experience.
• Assist with ushering duties as required.
• Support other tasks and responsibilities as assigned.

If you are someone with the following, lets chat!

• No prior experience necessary; candidates with a passion for customer service are encouraged to apply.
• Strong customer service orientation.
• Must be able to work on weekends and public holidays.

Additional Information

• Working Hour: 6.15am – 6.15pm / 7.30am – 7.30pm
• 5 days work week including weekend
• Location: Seletar Airport
• Inbound transportation provided
• Training provided
• Uniform top provided
• 2 rounds of interview

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

As a Customer Optimization and Acceleration Specialist II, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management. Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.

Key job responsibilities

• Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
• Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
• Educate and enable customers with tools to successfully manage cloud and IT spend
• Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
• Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
• Manage numerous requests concurrently & strategically
• Understand and communicate billing, forecasting, and budgeting best practices

Basic qualifications

• Bachelor's degree or equivalent
• 5+ years of experience in a customer-facing role, such as account management, business development, or customer success
• Proficient in the use of AWS services and tools, as well as other cloud financial management and IT spend optimization tools
• Proven track record of driving financial success for customers through cloud optimization initiatives
• Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders

Preferred qualifications

• Experience leading and managing multiple strategic projects and initiatives simultaneously
• Strong analytical and problem-solving skills, with the ability to interpret data, establish KPIs, and provide data-driven recommendations
• Bilingual - English plus one other APJ spoken language.

We are maid agency base in Far east plaza Orchard

we are looking for sales person who able to join us ASAP

* Job descriptions*

- Attend to customer

- attending to complaint

- prepare contracts

- dealing with overseas supplier

- counselling for our helper

- report etc

we are looking for someone who able to speak Bahasa/ Malay , no experience required we willing to train.

anyone interested pls WhatsApp to 91470227 or 90480337

Thank you

cheers

Job Purpose:

Within the Customer Service team, you will be responsible for a set of customer accounts where internally and externally you will manage the execution from factory to customer of sales made by the Sales function.

Key Responsibilities:

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Requirements and skills:

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have a minimum of 2 years of relevant experience.
• Must be proficient in SAP modules.

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Requirements

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

· Fluent in both English and Chinese to communicate with Chinese associate.

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

Bonus:

Employees can take Japanese classes for FREE after probation period.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Customer Service and Logistics Executive to support the growth. They are located in the West – easily accessible.

Duties of Customer Service and Logistics Executive:

• Track and report daily order flows for Channel Partners, Inter-companies, and end users.
• Consolidate and create outbound deliveries and transportation units in SAP (ECC and EWM).
• Handle order entries, batch allocations, and generate export documentation.
• Coordinate and schedule customer shipments, including special deliveries.
• Ensure timely follow-up on PODs and initiate action for missing documents.
• Report on KPIs related to shipments and address problem orders with CS.
• Manage purchase requisitions, monthly accruals, and supply chain exceptions.
• Analyze end-to-end performance and support reverse logistics for RMAs.
• Serve as a contact point for order status inquiries.
• Ensure accurate export/import documentation and track goods shipments.

Requirements

• Min Degree in relevant studies with 2 - 3 years experience in similar industry
• Proficient in SAP system and Microsoft Excel
• Basic knowledge in Temp logger process

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

0.5-month completion bonus

Working Hours: 9-6pm, 100% office

Details:

• Experience in full sets of shipping documentation, with LC experience prefer
• Immediate or short notice only
• 12-months contract, convertible or extendable subject to business need

Responsibilities:

• Manage a full set of Import/Export, Letter of Credit, and banking documents.
• Prepare an accurate and complete range of shipping documents, including Invoice, Packing List, Certificate of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc., in a timely manner.
• Coordinate with suppliers, customers, and forwarding agents to ensure smooth and timely cargo delivery.
• Communicate directly with shipping lines for draft Bill of Lading (BL), BL amendments, and master BL security printing.
• Calculate pricing for hedge contracts to ensure correct invoicing.
• Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
• Follow up on deposit/LC issuance to ensure required payments are received before shipment.
• Ensure the title of goods is transferred only as required based on payment terms.
• Interact with customers to provide and process information regarding inquiries, concerns, and requests about documentation and operational matters in a timely and accurate manner, ensuring excellent customer service.
• Collaborate with other teams, such as traders and fixation, to meet customer needs and promptly resolve any issues.
• Handle ad-hoc tasks assigned by the team leader.

Requirements:

• Minimum Diploma and above
• Preferrable with LC knowledge
• 3-5 years working experience in Customer Service and managing shipping documentation
• Able to work independently and work within tight deadline

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

You will be responsible for the administrative support and coordination for the Hotel Banquet team.

Benefits:

• 13th Month Bonus + Performance Bonus
• Meal Provided
• 14 Days AL
• Mon to Fri Office Hrs

The Challenges:

• Supporting the Banquet Teams in day-to-day documentation and administration.
• Collaborating with the Reservations Department to address customer needs, requirements, and changes to room preferences.
• Responding to all inquiries and confirming bookings for function rooms.
• Timely processing of all documents related to bookings/events, including proposals and contracts.
• Promoting banquet and meeting services.
• Assisting the sales team by engaging with guests on room arrangements, banquet services, site inspections, familiarization trips, and other telesales activities.
• Providing logistical support before, during, and after events.
• Coordinating and communicating sales-related information to internal departments.
• Assisting in the development of collateral and promotional materials.
• Creating and maintaining an organized filing system for the teams.
• Performing any additional duties assigned by management.

What It Takes:

• Team player with positive work attitude
• Excellent telephone etiquette
• Well organized and meticulous with the ability to multi-task in a fast-paced environment
• Good negotiation skills and techniques
• Good verbal and written skills
• Good working knowledge of Opera would be advantageous.
• Good Microsoft Office applications in Word and Excel

Submit your resume (Word format) to [email protected] or, Text wa.me/86474090

Talents@Work Pte Ltd (21C0501)

Lin Shu Shu (R22109227)

Our client is a Manufacturing Industry. Due to their current expansion plan, they are looking for a Customer Service Representative to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Requirements:

• Enter document data (e.g., order entry) into the system and type various forms, ensuring accuracy.
• Review customer purchase orders, assess requirements, and monitor active orders to meet deadlines.
• Collaborate with different functions to ensure order fulfillment and accuracy.
• Proofread documents for part numbers and correctness.
• Maintain records, operate office machines, and handle incoming calls professionally.

Basic Qualifications:

• 0-2 years of related work experience (2-4 years preferred)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Mon - Fri Office hours

Job Description:

- Assist in customer complaints and provide support

- Assist in billing matters and enquires

- Other administrative duties as assigned

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6596503173

Tele: @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

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