Total 10,124 customer experience manager job vacancies in Customer Service category in Singapore

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description:

• Attend to customer’s queries via phones / emails / walk-ins
• Processing/ Sales Orders/ Quotation
• Provide effective customer service and follow-up with sales quotation with customers
• Carry out sales administrative work
• Other ad-hoc duties as assigned

Job Requirements :

• Qualification: N-Level / O-Level & above
• Computer literate in Microsoft Office
• No Experience Required
• Must possess Class 3 Driving Licence
• *Company Vehicle provided
• 5 Days work week
• Understand English

- Understand Mandarin will be a bonus to converse with customers smoothly

We are seeking individuals with a taste for excellence to join our front-of-house team as a Customer Experience Specialist.

Be part of an environment that values attention to details, delivering an experience where every interaction is as carefully crafted as our artisanal products.

• Support the FOH with customer relationships and order management.
• Providing impeccable service and creating a welcoming atmosphere for walk-in customers.
• Maintain a pristine and aesthetically pleasing storefront
• Assist in managing orders from guests and corporate via email, Instagram, WhatsApp and telephone.
• Assist in preparation for deliveries.
• Schedule drivers for deliveries.
• Handle customer inquiries, feedback, and concerns with tact and efficiency.
• Assist on any ad-hoc tasks/projects.

Requirements:

Passionate about delivering exceptional customer service.

Exceptional interpersonal and communication skills.

Flexibility in scheduling, including weekends and special events.

Excellent team-player with the ability to work independently.

Organised and pays attention to details.

Great at problem-solving skills and a positive, customer-focused attitude.

Your Perks:

5-day work week with a team of diverse and energetic colleagues

Annual Leave
Annual performance bonus

Employee discount

Customer Service Officer (Paint and Chemical Company) - Tuas / Mon-Fri [3770]

Salary Range : $1,800 - $2,200
Working days: Monday to Friday, 8am – 5:30pm
Location: Tuas

Job Responsibilities

• Customer coordinator (receives and coordinates orders, requests, or complaints from all customers).
• Ensure that DO is pass to the logistics or transport team.
• Order processing in GeO system.
• Order confirmation or acknowledgment.
• Issuance of manufacturing order for blending.
• Any ad-hoc as assigned.

Job Requirements

• Must possess at least “N”/"O" Level or equivalent.
• At least 1 Year(s) of working experience in the related field
• With basic chemical knowledge

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Responsibilities:

• Handle and answering to customers’ enquiries (Via e-mails or phone) using the Best Practice guidelines.
• Communicate discrepancies/ issues to team lead when necessary, Resolve in a timely.
• Liaise with internal and external customers and resolve operational issue
• Provide information to relevant parties by telephone or email
• Compile monthly report for management analysis and review
• The person is responsible for communicating with the customers on their solution needs
• Preparation of documents for customer-related reports to management, for customers enquiry.
• Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.
• Follow up and correspond with customer’s enquiry regarding any feedback, complaint and etc.
• Provide information to relevant parties by telephone or email
• Provide administrative support duties.
• Provide Excellent Customer Service
• Any other ad hoc requests assigned by the management.

Working Days = 5 days per week (4 weekdays + 1 weekend)

Working Hours = 10 Hours per day (9am – 7pm or 10am – 8pm)

Working Location = Harbour Front Centre

Job Requirements and Qualification

• Min. GCE ‘O’/’N’ Level/Nitec/Higher Nitec/Diploma, Professional Certificate in Customer Service or etc.
• Min. 1 year & above related experience in Customer Service.
• Responsible and Polite
• Ability to work independently
• Positive learning and Go-getter attitude.

Job Purpose

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The job

- Attend to enquiries and requests from phone calls in a professional and prompt manner.

- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

- Ensure effective and timely follow-up as promised to customers.

- Alert management of issues and concerns that require escalation for complete resolution.

- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

- Work closely with stakeholders on the service request requirements.

- Deliver service requests within stipulated service standards.

- Undertake projects or other responsibilities as assigned.

Job Requirement:

- Min ’A’ Levels or Diploma holder with relevant working experience.

- Good interpersonal and communication skills.

- Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

- Possess a pleasant and cheerful disposition.

- Meticulous and detailed-oriented.

- High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.

Interested applicants, please email your resume to Alicia Fong Yee

Email: [email protected]

CEI Reg No: R1104594

EA Licence No: 99C4599

Job Description

We seek highly motivated individual who is keen to pursue a career in contact centre customer service to join our Customer Experience Team.

The Job

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Job Requirements

• Diploma with one year of customer service experience preferably in a call centre environment
• Good interpersonal and communication skills
• Able to converse in Mandarin with our Chinese speaking subscribers
• Able to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, Twitter, chat bots).
• Tech savvy, creative thinking and resilient
• Passionate about customer service

Working hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)

Kindly send applications / referrals to [email protected]

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

• 1-Year renewable contract

• Fun & Vibrant environment

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry.

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Customer Service Ambassador

Monthly Salary - $2,000 - $2,500

Working time – shift work; 7am - 3pm; 3pm – 11pm

6 days work (Inclusive of Sundays and Public holidays)

Roles & Responsibilities

• Check-in/out of guests, issuance of key cards and amenities
• Front desk cashiering duties, including sales collection of room deposits and payment
• Handle walk-ins, emails, phone inquiries, and Internet hotel room reservations
• Answer inquiries about hotel services, directions, local attractions, etc.
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Checking of rooms upon completion of Housekeeping
• Control stock of all linens, amenities and supplies
• Minor rectification of issues and other incidents
• Co-ordinate/liaise with other co-workers to ensure smooth operation of the apartment
• Perform any other duties as required and directed by the Management

Requirements

• Basic operation of Point-Of-Sale machine and Property Management System software
• Able to multitask and work independently
• Has initiative and enjoys problem-solving
• Independent and reliable with good conduct and health
• Positive attitude and warm personality
• Great guest relation skills
• Attention to detail
• Good teamwork

Education & Certification

• Minimum Higher Nitec
• Fluent in English and one other language
• Very good written and oral skills.
• Computer literacy
• Relevant hotel customer service experience would be an advantage.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Position title : Client Service Executive

Location: Tagore Industrial Ave

Working Days: 5 days (Mon-Fri)

Working hours :8:30am - 6:00pm (Lunch break 1230pm-130pm)

Salary : $3500 - $4300 (can go higher if have experience)

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

• Identifying and qualifying potential prospects, analysing their buying needs, doing market research and monitoring competitors' movements.
• Work with Engineer Specialists to jointly respond to clients’ enquiries
• Coordinate sales activities with accuracy and timeliness.
• Record sales activities for weekly sales report
• Attend weekly sales meeting
• Coordinate sales effort with sales team

2. Grow the business and achieve sales targets

• Establish and maintain strong and lasting relationships with clients by introducing innovative new products and solutions, and providing continuing pre-sales and post-sales support.
• Provide professional services by visiting current and new clients (if needed) for consultative selling, cross-selling or up-selling the company’s products and/or services.
• Assist in generating and qualifying new leads to arrange appointments to meet potential clients in person, to do an introduction and/or sales presentation.
• Provide reports of clients’ sales activities – trend of sales, trend of product sales and buying patterns.
• Think critically and suggest improvements that might lead to cost savings which will ultimately benefit the clients.
• Discuss and recommend plans and strategies relating to sales for improvement and implementation with Sales Manager.
• Contribute to team dynamism by sharing sales and competitors’ information.
• Grow business and achieve sales target
• Maintain High Quality Customer Service
• Coordinate sales efforts to support business

Requirements:

• Have a minimum 3 years experience in client servicing in engineering sales.
• Possess a Diploma preferably in Engineering
• Able to sell, up-sell and cross-sell

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Background/context:

Deliver a best-in-class client experience for our Commercial Bank with a focus on the following core responsibilities:

• Client Onboarding – Own the end-to-end onboarding
process for obligors and credit facility set-up from documentation to implementation.
• Account Maintenance - Ensure all client information is updated promptly in all systems for smooth operation of client accounts and facilities.
• Client Servicing - Make every service engagement a wow
experience for clients through ensuring sincere, timely and effective completion of client’s service requests.


Key Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
• Administer the paper documentations from client and handover/lodge with various operation teams to ensure
client’s data is most up-to-date.
• Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/
needs.
• Provides feedback to client related to their needs and ideas on process improvement.
• Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws,
rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Requirements
Cash and Trade Operation experience
MS word/Excel
Powerpoint

• Analytical and meticulous
• Self-motivated and good team player
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure
• Minimal supervision

Interested candidates please share you r resume to [email protected] with all details

Regards

Shashi (R23112213)

Just Recruit Singpaore Pte (EA12C6295)

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description

• Prepare airfreight and seafreight quotation to customer and overseas agent
• Prepare monthly Tariff LCL and FCL for customer
• Follow-up quotation with customer
• Prepare spot rate to key account customer
• Assist operations team on shipment follow-ups
• Work closely with operations team to offer effective logistics solution
• Involve with the yearly tender preparation
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Familiar with shipping documentation and carriers
• Good knowledge in Dangerous Goods & documentation
• Previously with Operations/Customer service experiences would be an advantages

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Job Description

• Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider
• Position Title: Customer Service Supervisor/Assistant CS Manager
• Working Location: Ubi
• Working Hours: 5.5 days (Monday – Friday 8.30am – 5.30pm, Saturday 8.30pm – 12pm)
• Salary Package: Up to $3,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Maintain customer service standards and protocols.
• Manage and assist a team of Customer Service Executives in handling customer inquiries and complaints.
• Identify opportunities to improve customer service levels.
• Assist in the development and implementation of new systems, procedures, or working practices to improve customer service efficiency.
• Train and mentor new and existing team members.
• Handle escalated customer complaints and issues.
• Prepare and analyze reports on customer service performance and metrics.
• Participate in customer service improvement and customer satisfaction meetings.
• Develop and maintain successful customer relationships.
• Co-ordinate with team in proposing product solutions to meet customer requirements through quotes, tender bid process and/or customer procurement process.
• Support orders confirmation and deliveries.
• Support implementation of new product launches.
• Support market strategies via social media/digital marketing.
• Prepare weekly/monthly sales and development reports on accounts and area covered.

APPLY NOW!!!

• At least GCE ‘N’/’O’ Levels or equivalent
• Minimum of 2 years of experience in Customer Service-related environment
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65607 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Customer Service Assistant
• Working Location: Ang Mo Kio
• Working Hours: 5 days (Mon – Fri, 8:30 am – 5:30 pm)
• Salary Package: Basic + OT
• Duration: Permanent Role

Key Responsibilities

• Receive Request for quote (RFQ) from customer.
• Prepare quotes for products based on customers' requirements.
• Prepare and generate invoices accurately and in a timely manner.
• Attend to customers' enquiries and complaints.
• Liaise with the production planner on delivery schedules.
• Work closely with sales, finance, and purchasing departments to ensure seamless communication and coordination in the invoicing, quoting and production planning process.
• Ad hoc task as assigned by superior.

APPLY NOW!!!

• Preferably with 1 year of working experience in a related field.
• Proficient with Microsoft Office.
• Good interpersonal and communication skills.
• Able to work under pressure and willing to learn.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66050 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: Customer Service Executive (Shipment)
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3100 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Strong in operations and customer service-related industry.
• Handling day-to-day operations independently.
• Data creation and entries.
• Daily interactions with customers and vendors on shipment status.
• Arrange Import/Export documentation & provide daily customer support.
• Interact with cross-functional departments to ensure compliance, and facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, and draft responses to Customs inquiries.
• Other duties as assigned.

APPLY NOW!!!

• Min. O level
• Min. 1 year of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Experience in inventory management with strong administrative skills is a plus
• Knowledge of SAP order processing is an added point

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65951 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

US MNC - Office location Woodlands. Company Bus at few locations

Mon to Fri office hours.

6 months contract, Completion Bonus 0.5 mths upon completion. Extension/Conversion potential.

Job Summary:

The Customer Program Administrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development or NPI transition through volume production, and supports day to day customer order fulfilment activities.

Duties and Responsibilities:

• GeneralPaperwork: pre-acceptance checklist, NOC, Documents downloading etc.;
  • Set up document filing system and file the sales orders, commercial documents and other paperwork copies;
• Order Management
  • Maintain sales orders: create, change or cancel sales orders in ERP system and notify the related personnel in a timely manner;
  • Notify Production Planning, Manufacturing, Purchasing of new orders or order changes; provide affirmatory delivery/ship dates to customers;
  • Shipment coordination: Print Sales Orders, shipment alert to customers, etc.
  • Handle sales order cancellation - accept or decline customer order cancellation request after materials and production status check;
  • Keep good and effective communication with Production Planner, Buyer, Manufacturing team to assure on time delivery to customers;
• Inventory Management
  • Work with Planner to validate ECO/ECR, cost/inventory incurred, and follow up with inventory Scrap/rework activities
  • Coordinate with QA to handle RMA (Return Materials Authorizations).
  • Support and participate in MRB meeting and follow up on disposition
  • Generate various reports (Inventory, consignment reports etc.)
  • Assist Customer Program Manager to track the excess/dead/slow materials inventory caused by customer ECO, order changes, order cancellations
• Commercial Assist Account Receivable to collect outstanding payment from customers.
  • Support and assist with Quotes/costing related requirements
  • Obtains missing quote information (drawings, specs., other) from Customer’s portal
• Work with Cost Accountant to validate costed BOM
• Receive and perform necessary analysis against the customer MRP forecast
• Notify the related personnel of the customer forecast demand information in a timely manner.
• Provide support to customers upon request or when needed;
• Mail the invoices to customers without delay;
• Collect and analyse the sales-related data;

Knowledge, Skills and Abilities:

• Ability to understand, track, drill-down, and analysis based upon sales data churn out.
• Attention to detail with exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong computer skills (MS Office suite, particularly Excel) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience

Experience Requirement:

Work Experience:

1-3 years’ experience in a semiconductor or similar industry

Good team player and able to perform in fast paced environment

Ability to work under pressure

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Details:

• Working Location: Tanjong Pagar
• Working Hours: Office Hour (must be willing to commit to weekends)
• Basic + transport allowance + AWS + VB

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to Concession related matters, Filing of claims for customer, Point to point enquiries from customer , Technical issue, Perform out bound calls to customers who leave callback, etc
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

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