Total 17,389 food beverage service job vacancies in Customer Service category in Singapore

Responsibilities:

• Manage and oversee the technical team responsible for the design, implementation, and maintenance of the company.
• Lead and supervise a team of technicians and engineers in the installation, configuration, and troubleshooting.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal security system installations.
• Design and develop security system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security solutions.
• Provide technical support and guidance to clients, team members, and internal stakeholders.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Degree or Nitec in Engineering or equivalent.
• Minimum of 5 years of experience in the security solutions industry.
• Prior experience managing and leading technical teams.
• Strong knowledge of security systems, including CCTV, access control, and intrusion detection systems.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

JOB DESCRIPTION

Job Title: Customer Service Executive

Occupation: Customer Service Executive

Job Description & Requirements

About Us:

We are a prominent brand known for our quality products and exceptional customer service for merchandizing. Our company is dedicated to providing reliable solutions and enhancing customer satisfaction. As we expand our operations, we are looking for a dynamic individual to join us as a Customer Service Executive.

Role Overview:

As a Customer Service Executive, you will play a crucial role in supporting sales, marketing, and merchandising efforts from our backend office. Your objective is to ensure seamless coordination and communication between departments to optimize customer experience and operational efficiency.

Key Responsibilities:

• Provide comprehensive support to the sales team by preparing sales materials, reports, and presentations.
• Assist in executing marketing campaigns and promotions in alignment with company standards.
• Collaborate closely with the merchandising team to manage product information and availability.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Utilize CRM systems to maintain customer records and track interactions.
• Conduct market research and analysis to identify trends and opportunities.
• Prepare regular sales and performance reports for management review.
• Support inventory management and logistics to ensure timely product delivery.
• Maintain accurate documentation and files related to sales and customer interactions.
• Contribute to improving processes and procedures to enhance overall efficiency and customer satisfaction.

Requirements:

• Fluency in Mandarin and English is required.
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Passion for delivering exceptional service and enhancing customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with teams and stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and MS Office Suite.
• Ability to prioritize tasks and work effectively under pressure.
• Flexibility to support various projects and initiatives as required.

Join Our Team:

If you are passionate about providing excellent service and excel in a role that supports sales, marketing, and merchandising efforts, we invite you to join our team. We offer a competitive salary, opportunities for growth, and a supportive work environment where your contributions will be valued.

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

BASIC FUNCTIONS

We are looking for Marine Senior Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSBILITIES

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS/REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 8 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)

Part Time Service Crew

Work Location: Chinatown Smith Street

Working hours: 3pm to 11pm

Benefits

• Learning communication skills

• Education on Japanese sake and liquor

• Education on Japanese cuisine and relevant knowledge

Job Responsibilities:

1. Restaurant Opening

2. Food service (Floor service required)

3. Ensure shop is clean & hygiene

4. Cashiering duties

5. Any other ad-hoc duties as and when required

Job Requirement:

1. Able to serve customer in a fast and friendly manner

2. The ability to do shift work, including over weekends and public holidays

3. Must be able to handle non-halal food

4. Singaporean/PR

Job Description:

• Carry out scheduled maintenance program (preventive, predictive, repair, corrective and replacement) and other work assignments as per Customer's approved SOPs and organization’s safety and quality requirements for the Process Equipment Engineering Project.
• Coordinate with External Third-Party (3P) vendors to support various services. (calibration, PM, Qualification, repairs)
• Provide 1st level service support limited to specified utilities related to Process Equipment Engineering Project, which include water systems, compressed air and vacuum, to maintain them within operating level and tolerance.
• Ensure accurate documentation creation, management, updates and tracking of services rendered in this program.
• Respond as per on-site service request guidelines to ad-hoc Service requests triggered by Laboratory End Users within agreed Service Level Agreement (SLA).

Requirements:

• Min. Diploma in Electrical / Electronic Engineering or related fields
• No exp needed, training provided

Working hours: Office hours, Mon to Fri

Location: Buona Vista

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Key Highlights

• Exposure in the government sector
• Location: Caldecott
• Working Hours: Mon- Fri (office hours)
• Duration: 12 months

Key Responsibilities

• Conduct phone calls and face-to-face interviews with family referees or respondents
• Prepare and send letters and upload documents and case notes into the system.
• Perform data entry, printing, photocopying, scanning and shredding of documents
• Manage walk-in clients’ enquiries, complaints, and requests

Requirements

• Min Diploma.
• Proficient in Microsoft Office.
• Fluent in Mandarin to liaise with Chinese stakeholders

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Our client is a reputable insurance provider and they're seeking a reliable individual to enhance their customer service team.

Key Responsibilities:

• Meet established KPIs as set by team management.
• Deliver exceptional service to guarantee high customer satisfaction and retention rates.
• Act as the primary point of contact for all customer interactions, utilizing phone, email, and live chat channels effectively.
• Handle incoming calls related to pre-sales inquiries, sales, and post-sale support needs.

Requirements:

• Diploma or GCE 'O' level; prior experience in call center is advantageous.
• Strong communication skills with a proactive and positive demeanor.
• General Insurance certification is a advantageous.

Apply now by submitting your updated resume.

(EA: 94C3609/ R23114633)

(WEST REGION) - Toh Guan Road

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• No experience required
• At least diploma in engineering
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

DUTIES AND RESPONSIBILITIES

WORSHIP SERVICES

• Coordinate with Worship Services Coordinator across all locations
• Implement new systems and processes as approved by Senior Pastor
• Train the Worship Services Coordinator, Production Manager and Service Team Captain of church locations with processes of organizing the service flow and communicating with volunteers involved on that Sunday
• Identify and equip potential Worship Service Coordinators
• Identify and implement improvements in Worship Services processes
• Oversee / Manage Worship Services Coordinator for all locations
• Monitor supplies and ensure ministry supplies are purchased and prepared before services

VOLUNTEER MANAGEMENT

ALL TEAMS:

• Oversee and train volunteers for the production, service, KIDS, and music teams.
• Develop a volunteer management system that tracks serving information of volunteers to prevent burnout
• Develop a volunteer development system that tracks training information and skillsets of volunteers
• Develop, maintain, review and improve volunteer processes and policies related to recruitment, orientation, training, serving, and withdrawal from ministry
• Maintenance, review and improvement of both volunteer management and volunteer development systems
• Plan and execute volunteer recruitment events
• Plan and execute volunteer appreciation events
• Budget for church-wide volunteer events and ensure that budget is not exceeded

EVENT MANAGEMENT

RECURRING EVENTS & AD HOC CHURCH-WIDE EVENTS

• Work together with event IC to determine requirements and to plan for the events
• Coordinate flow/order of event to all team members involved
• Delegate tasks and ensure team members have clarity on roles
• Budget for events and ensure budget is not exceeded
• Oversee execution of event

• Position : Service Technician (Electronics/Industrial Batteries) - Up to $3,500 + AWS
• Location : West - Pioneer
• Working hours : Monday to Friday | 8.15am to 5.30pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + 12 - 18 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Electronics Engineering

Main Responsibilities:

• Responsible for servicing, testing and troubleshooting of power supply equipment, battery chargers, UPS.
• Any other Ad-Hoc duties assigned by supervisor.

Requirements:

• Have Class 3 Driving License will be an advantage
• Minimum of Nitec in Electrical or Electronic background with at least 1 or 2 years working experience

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Duration: 1 yr contract
Salary: Up to $4.2K
Location: Central

Job Scope

• Acting as the helpdesk support for the users, solve the first level user problem, perform basic troubleshooting for users.
• Assists staff with the installation, configuration, troubleshooting and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Log and resolve all service desk calls along with keeping end users updated and informed.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software when required.
• Works with other countries IT support staff as appropriate to determine and resolve problems received from users.
• Interact with computer platforms in a multi-layered client-server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file, email, application servers, and other related systems.
• Manage ongoing PC re-image program – Intune
• Train and orient staff on use of hardware and software.
• Recommends and/ or performs upgrades on systems if necessary.
• Assist in the purchase, build and deployment of IT related hardware and software.
• Maintain all IT inventory by performing hardware and software audits.
• Reported customer/user satisfaction is paramount.
• Log 100% of all service requests received from end-users.
• Timely triage, resolution, or assignment of logged tickets
• Liaise with the Application Owner teams for any service requests outside support area.
• Software and hardware audits are performed and completed annually.
• Equipment and systems rolled out completely and successfully.

Job Requirements

• Min. Diploma/ Degree in any relevant field
• Min. 2 years relevant experience
• Experience with SCCM/Intune

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

Working Days: Monday to Friday (8:30am to 6pm / 9am to 6:30pm)

Job Summary:As a Marine Company Service Engineer specializing in navigation systems, you will play a crucial role in providing technical support, commissioning services, and maintaining strong client relationships across South-East Asia. Your expertise will ensure the reliable performance and operational readiness of our navigation products, supporting our mission to enhance maritime safety and efficiency.

Key Responsibilities:

• Customer Support and Service: Deliver high-quality customer support, focusing on commissioning, troubleshooting, and servicing our navigation product range in South-East Asia.
• Workshop Testing and Preparation: Conduct thorough workshop tests and technical preparations to ensure all systems meet performance standards before deployment.
• Documentation and Reporting: Generate detailed service reports, update drawings, maintain cable information databases, and manage relevant documentation to ensure accuracy and compliance.
• Remote and Backend Support: Provide remote guidance and technical support to customers, as well as backend support to the service team, ensuring prompt resolution of issues.
• Technical Assistance to Sales: Assist the sales department by addressing technical queries and handling pre- and post-work administrative tasks to support sales efforts effectively.
• Ad-hoc Duties: Undertake additional responsibilities and tasks as assigned to support operational efficiency and team objectives.

Qualifications and Experience:

• Minimum Diploma or Degree in Electronics, Instrumentation, Mechanical Engineering, or related fields.
• Proven experience with ship navigation systems, demonstrating strong technical knowledge and troubleshooting skills in maritime environments.
• Previous experience in the maritime industry is preferred, with familiarity of regulatory standards and operational challenges.
• Excellent communication skills, both verbal and written, to effectively interact with clients and internal teams.
• Ability to work independently with a proactive approach to problem-solving and a strong commitment to customer satisfaction.
• Flexibility to undertake occasional travel within South-East Asia and adapt to varying work environments as needed.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now".

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Goh JunHong | Reg No: R1872577

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Upper Thomson

Working hours: 8.30am - 6.00pm (Mon – Thurs), 8.30am - 5.30pm (Fri)

Salary: $2,390 per month - commensurate based on experience

Contract duration: 12 months

Job Description:

• Attend to walk-in Members of Public (MOPs).
• Processing of application, renewal, issuance, and printing of Vocational Licences (VL) using internal system.
• Handling of enquiries on VL related matters via phone calls and emails.
• To perform any ad hoc duties as assigned.

Job Requirements:

• Only Singaporean
• Minimum Higher Nitec and above

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham

Outsourcing Team

BGC Group Pte Ltd

EA License Number: 05C3053

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

Responsibilities

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

☑ $ 2800 - $3500 + Good Benefits & Attractive Bonuses !!

☑ Semiconductor Equipment Top 10 Supplier – MNC

☑ East Area - 4 mins walk from DTL

☑ 5 Days, 8.30am – 5 : 00pm.

☑ Cleanroom Experience + own transport highly advantageous !!

Main Duties

• Machine setup, installation, servicing, troubleshooting & repair.
• Handle Jigs and report writing.
• Provide training and support to customers fab on equipment usage.
• Perform standby and ad-hoc duties as required.

Job Requirement

• NITEC, Diploma in Electrical, Electronic or Mechatronics.
• Able to work irregular hours & standby duty.
• Semiconductor or automation background highly advantage !
• Candidates without experience are welcome to apply, training provided !!

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or email to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance of hydraulic and pneumatic systems.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma or Higher in Electrical Engineering, Mechanical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of hydraulics systems, electrical systems and pneumatics is preferred.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Objectives

• Attend to requests from customers for repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers

Job Description

• Handle customers for vehicle servicing and repairs
• Conduct check on vehicles both when vehicles check-in and check-out of the workshop to ensure job is done properly
• Communicate estimated job completion to customers and provide regular updates and follow ups through till job completion
• Provide professional advice to customers on vehicle servicing, repairs and maintenance matters
• Prepare and issue repair work order and invoices to customers
• Recommend suitable products and packages to customers
• Ensure overall customer satisfaction with aftersales service
• Shifting of vehicles
• Submit warranty claims and follow up on warranty claims submission on a timely basis.
• Other duties as and when assigned

Requirements

• Minimum 2 years in Automotive industry in similar capacity
• Computer literate and proficient in Microsoft Excel & Microsoft Word
• Team player, proactive and meticulous
• Good communication skills
• Good technical knowledge in automobiles
• Class 3 driving license

Join an amazing team at Pan Pacific Orchard, Singapore to grow your hospitality career!

The Guest Care & Service Quality Manager oversees the smooth operations, management, and overall performance of the Front Office Department. This role is pivotal in enhancing the overall guest stay experience by meeting guest needs and exceeding expectations.

Our Expectations:

• Maintain a professional appearance and uphold uniform and personal hygiene guidelines, serving as a role model to train and foster team culture aligned with company values.
• Attend all GHA Discovery meetings and webinars to stay updated on program enhancements, changes, and promotions.
• Lead and mentor team members on the Global Hotel Alliance (GHA) DISCOVERY Program.
• Monitor daily and monthly enrollment in the DISCOVERY Loyalty Program, manage guest benefits, points submissions (if required), and update tracking sheets.
• Deliver personalized service that exceeds guest expectations, distinguishing the serviced suites' service from competitors.
• Maintain comprehensive knowledge of hotel facilities, services, room types, special packages, dining promotions, and departmental policies and procedures.
• Review upcoming arrivals and VIP reservations three days in advance, assigning rooms, amenities, and handling special requests while coordinating with relevant departments to ensure guest preferences are met.
• Supervise, direct, and manage room inventory for the Front Office, ensuring preferred room types and accommodations are available upon guest arrival.
• Coordinate day-to-day operations to uphold service quality standards and meet member expectations, ensuring adherence to standard operating procedures by all Front Office associates.
• Develop and implement specific goals and plans to organize and prioritize work effectively.
• Gather and report feedback on services to management for continuous improvement, handling complaints, disputes, grievances, conflicts, and negotiations as needed.
• Participate in developing and implementing corrective action plans to enhance guest satisfaction.
• Ensure operational efficiency and maintain equipment and supplies for optimal readiness.
• Monitor 'Manual Hold' and 'Work Order' rooms, coordinating site inspections required by Sales related to room management.
• Verify Guest Service Ambassador cashiering and due-outs at the end of each shift, ensuring cash floats are balanced as per guidelines.
• Train and develop employees extensively in technical, hospitality, communication, management, and organizational skills, documenting all training activities.
• Lead orientation and training sessions for new hires.
• Adhere strictly to company credit policies to ensure anticipated revenue is received.
• Monitor overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.
• Plan, organize, and coordinate quarterly guest activities, proposing ideas to enhance the guest experience.
• Encourage guest feedback through TrustYou surveys and monitor objectives such as TripAdvisor and TrustYou for the Front Office.
• Possess food and beverage knowledge to facilitate operations in the Pacific Lounge during breakfast service.
• Conduct training sessions on Food and Beverage Safety and Hygiene policies and procedures, ensuring compliance with guidelines

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.