Total 3,871 front desk officer job vacancies in Customer Service category in Singapore

The Customer Care Officer plays a critical role in serving as an interface between our customers and the Company.  A five-day work week, officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction.

Job Responsibilities:

• Respond and follow up on customers’ queries and feedback professionally and promptly via telephone calls, email, letters and/or in person
• Man the hotline, which is in operation 365 days a year, when rostered
• Prepare reports for audit trails
• Work on some weekends when rostered
• Participate in incident response to extend care and concern to customers who are hurt
• Rostered weekly approximately once every two months for incident response duty on a standby basis

Requirements

• Minimum GCE’O’ Level with 1-2 years of relevant experience.
• Strong command of English with strong writing abilities
• Proficient in MS Word
• Customer oriented with good communication and interpersonal skills
• Able to work independently
• Work on weekends and/or PH when necessary
• Able to commit to rotating shift work (5-day rostered work week, 2 shifts - 7.30am to 5.00pm or 10.30am to 8.00pm. If working either on Sat or Sun (not both) or public holidays, working hours will be 7.30am to 8.00pm. Off days will be on weekdays if working on weekend.)

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Salary: Up to $2,800 (Officer) / $3,200 (Executive)
Location: Genting Road - Geylang
Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Salary: Up to $2,800 (Officer) / $3,200 (Executive)
Location: Genting Road - Geylang
Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Contract: 12 months

Work Location: Raffles Place / PLQ (Placed in One location only)

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Answer and address incoming queries promptly.
• Provide accurate product and service information.
• Resolve customer issues with empathy and skill.
• Document interactions and maintain accurate records.
• Adhere to policies and complete assigned duties.

Requirements:

• Minimum Dip/Deg holder with at least 2 years of relevant working experience.
• Comfortable with customer facing roles.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Working hours:

5.5 days (office hours)

Job Details:

•Assist in patient enquiries / pick up calls

•Process paperwork

•Use system to key data

Requirements:

• Nitec holder with prior healthcare customer service experience

•Training will be provided, no exp needed

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job Responsibilities:

• Coordinate with vessel's Agent for delivery to vessel and other local warehouse
• Preparation of delivery documents
• Handles data Entry to play the delivery
• Liaise with Warehouse for order picking and cargo readiness
• Assist and liaise with Customers on their Adhoc requirements
• Other ad-hoc duties/tasks assigned by superior
• Knowledge and Experience in Freight is an advantage

Job Requirements:

• Good team player with initiative and keen learning interest.
• Excellent follow-up and interpersonal skills with ability to interact well with internal and external customers.
• Versatile & detailed, self-motivated, pleasant personality with positive disposition
• Able to start within short notice/immediately.
• No Experienced candidates are welcome to apply

Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

• Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
• Prepare and submit quotations to customer promptly.
• Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
• Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
• Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Work according to the established guidelines and procedures to maintain consistent quality work.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job scope:

• Provides excellent customer service to all patients and doctors.
• Ensure that telephone curtesy and timeliness of picking up calls are compiled.
• Performs efficient and accurate patient registration.
• Ensures billing and cashiering processes are accurately performed.
• Work closely with other staff of the department to ensure total patient care is met.
• Performs proper documentation of forms.
• Assist with reports generation and checking.
• Other assignments as and when required.

Job requirements/ Qualifications:

• Minimum GCE 'N/O/A' levels or Diploma from any field
• Prior Customer service experience is preferred
• Strong English & Computer literacy is preferred

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Position: Social Service Personal Care Officer
• Location: Sembawang | Bukit Gombak | Buangkok
• Working hours: 4 or 5 day work week depending on roster, Monday to Sunday, 3 different day shift: 7.30am to 7.30pm, 7.00am to 7.00pm, 8.00am to 5.00pm, 4 different night shift: 7.30pm to 7.30am, 7.00pm to 7.00am, 10.00am to 7.00pm, 8.00pm to 8.00am
• Salary (commensurate with experience): Up to $3600 + Variable Bonus
• Duration: Permanent
• Industry: Social Service

Main Responsibilities:

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the various equipment
• Ensure the cleanliness of the premises
• Comply with the Standard Operating Procedure

Requirements:

• Minimum Degree/Diploma/A level
• Have relevant experience working with elderly or in social service sector
• Willing to work rotating shifts including night shift, weekends and public holidays

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Lun Xin Yi

Executive Consultant (APAC)

EA No: 13C6684

Reg no.: R24121086

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Call Centre Officer (Call Centre)
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday + 1 WEEKEND (5 days work week)

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Description:

• Deliver personalized service over the telephone to customers regarding banking products, accounts, and service inquiries effectively and efficiently.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interactions.
• Consistently deliver high-quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify trends in problems for improvement actions.

Requirements:

• Minimum Higher Nitec qualification.
• Call center experience is advantageous.
• Great interpersonal skills and a positive attitude.
• Proficiency in MS Office.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday + 1 WEEKEND (5 days work week)

Working Shift:

• AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM
• PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
  
  Job Description:
• Deliver personalized service over the telephone to customers regarding banking products, accounts, and service inquiries effectively and efficiently.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interactions.
• Consistently deliver high-quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify trends in problems for improvement actions.

Requirements:

• Minimum Higher Nitec qualification.
• Call center experience is advantageous.
• Great interpersonal skills and a positive attitude.
• Proficiency in MS Office.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Requirement:

• Min. NITEC in any discipline

• Expereince in call centre/ order processing

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Scopes:

1. Greet visitors and direct them to the correct person or department

2. Register all guests clearly and promptly. Guest must sign-in the register receipt upon check-in.

3. Answer enquiries in person or by phone

4. Provide or send out Singapore tourist attraction information.

5. Manage a booking system.

6. Assist to inform company of any shortage in office supplies.

7. Assist in other related clerical duties such as filing and arranging hotel rooms for booking.

8. Fully Understand Singapore Tourism Board Requirement

9. All daily collection must be handed over after every shift promptly.

10. No cheating or stealing of cash collection/ Company property. If found, employment will be terminated immediately and you will hand over to the authorities.

Requirement:

1. Minimum educational level is NiTec or equivalence

2. Minimum 1 to 2 years related workng industry experiences

3. Must has a pleasant personality, and williness to serve customers

4. Must prepare and willing to do rotational shift

Responsibilities

• Proficient knowledge of deployment of Software’s, OS and security Bulletins using the deployment tools like SCCM and Marimba. Using the application to best of its potentials to reduce the intraday work load.
• Providing day-to-day high end technical troubleshooting for in-house Singapore exchange employees. Providing 2nd Level support to Service Desk on any escalations.
• Working on outlook, Lotus Notes, VPN configuration, RDP issues and windows based error doing RCA and fixing issues within defined SLA period of the tickets.
• Creating technical documents/SOPs for IT helpdesk and providing regular training to the teams to make them aware of any new updates.
• Handling VVIP calls for new system setup/general troubleshooting and coordinating directly with high profile members and fixing their issues.
• Maintaining the asset list of all system inventories and ensuring all systems are up-to-date with all security patches, windows update and new application installation.

Essential Requirements (Skills Requirements)

• Diploma/Degree in Computing Science
• Years of Experience : 6 + years of experience

GOOD TO HAVE

• Understanding of Deployment of Security patch and Asset management.
• Skill to troubleshoot developer tools related issues like Node, Python, VSCode, etc

Technical / Professional Skills

• Windows9X, windows XP/2000 Windows NT Server, Windows Vista/7/10.
• MS Outlook & Exchange Configuration on client system.
• RDP, Terminal Services, HP Thin client Configuration & Outlook, Network Printers, Mcafee EPO, Desktop Security and Virus Removal & Optimization, Patching tools like SCCM and Marimba.
• ITSM Remedy, Service Now, BMC event management (BEM), CRM8.
• Portal like BizPortal for management of corporate devices.

Non-Technical / Soft Skills

• Result Oriented, Superior Analytical Skills, Consistent Performer in achieving set objectives.
• Global Team Player, working across Cultures and Time zones.
• Assessment for Security patches.
• Provide daily, weekly, and monthly Asset management, Software deployment and Security Patch management reports to the higher management.
• Provide timely feedback to management regarding issues affecting quality of service to the client.
• Manage and monitors performance of service line metrics.
• Managing over all delivery of the services according to the contract.

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Job Description & Requirements

• Receive and document user feedback through post service surveys.

• Investigate feedback thoroughly to understand the root cause and identify areas for improvement.

• Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable).

• Document all interactions and resolutions accurately (in customer relationship management, CRM).

• Analyse complaint trends and provide insights to management for continuous improvement of services and processes.

• Stay updated on company policies and services to provide accurate information to users.

• Diploma, ITE, or a related field is often preferred. However, candidates with relevant experience may also be considered.

• Proactive and dedicated individual with strong customer orientation.

• Exceptional interpersonal skills and the ability to remain calm and composed under pressure.

• Attention to detail and the ability to prioritize and manage multiple tasks effectively.

• Proficiency in using CRM software and other relevant computer applications.

• Experience in Government IT projects is a plus.

Requirements
1. Attend to walk-ins and calls, and refer to relevant officers when necessary
2. Assist customers with facility booking/programme registration (courses/events/etc)
3. Receive monies for mosque (fees/donations/etc)
4. Promote programmes and services to customers
5. Record all counter activities

Administrative Duties
6. Manage incoming/outgoing letters
7. Collection and display of newspapers

Other Duties
8. Perform any duties as assigned by Head of Department

Job Description:

As an IT Helpdesk Support Specialist, you will be the first point of contact for both internal and external users, providing essential technical support and troubleshooting assistance. Your primary responsibility will be to ensure smooth and efficient operation of IT services, resolving technical issues promptly and maintaining a high level of user satisfaction.

• Working hours : Monday- Friday 8.30am- 6pm
• Working location : Pasir Panjang
• Salary Package : Up to SGD3000 (basic) + AWS
• Be part of nation-wide projects that directly benefit millions of citizens.

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Prior experience in Government Technology agency will be an added advantage
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English to handle English speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Why Join Us:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Cutting-edge technology and resources to support your role.
• Chance to be a part of a company that values innovation and creativity.

How to Apply:

Interested candidates may apply via email to [email protected] (indicating Job ID J46955 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Customer Care Officer / Executive (Marketing & Sales Support)

Salary: Up to $2,800 (Officer) / $3,200 (Executive)
Location: Genting Road - Geylang
Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Customer Service Officer - Frontline (contract renewable) X4

• Working Locations: Islandwide MRT station
• Working Hours: Shift Works , Required to work on weekends
• Salary Range: up to $2000 + $120 Transport Allowance + Incentive Allowance + AWS + VB

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays