Total 2,543 it specialist job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Accounting / Inventory Software)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 4000 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Mandatory Skills

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills and the ability to work effectively in a team.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Shift:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Shift work is 8am – 8pm, 8pm – 8am

Job Description:

As an IT Helpdesk Support Specialist, you will be the first point of contact for both internal and external users, providing essential technical support and troubleshooting assistance. Your primary responsibility will be to ensure smooth and efficient operation of IT services, resolving technical issues promptly and maintaining a high level of user satisfaction.

• Working hours : Monday- Friday 8.30am- 6pm
• Working location : Pasir Panjang
• Salary Package : Up to SGD3000 (basic) + AWS
• Be part of nation-wide projects that directly benefit millions of citizens.

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Prior experience in Government Technology agency will be an added advantage
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English to handle English speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Why Join Us:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Cutting-edge technology and resources to support your role.
• Chance to be a part of a company that values innovation and creativity.

How to Apply:

Interested candidates may apply via email to [email protected] (indicating Job ID J46955 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Rakuten Group, Inc. is the largest e-commerce company in Japan, and the third-largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are looking for a Specialist, Customer Experience based in our Singapore office. This role offers the unique opportunity to shape the future of online video and social entertainment for Viki’s millions of fans around the world.

Key Responsibilities Include:

• Oversee customer service operations related to platform issues on apps and web (including but are not limited to feature issues, technical issues, and content issues)
• Oversee tier 1 agents and handle bug related escalations between agent tiers
• Work directly with the product team to ensure successful feature releases and report back on customer facing issues
• Able to file, triage, manage and follow up on bug reports independently
• Collate customer feedback and keep up-to-date with environment and market trends to inform service development
• Produce reports that combine relevant data to facilitate understanding of main issues
• Assist with the creation of new workflows and communication plans
• Create or update knowledge base materials when needed

Requirements:

• Minimum of 3 years experience handling customer tickets and complaints
• Good understanding and working knowledge of platforms like Zendesk, Asana etc.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Experience:

• Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills and the ability to work effectively in a team.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

EA License Number : 11C4879

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 20733

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Summary

• Basic up to $4000
• AWS + VB
• 5.5 Days alternate Saturday
• Mon – Fri 8.30am – 5.00pm / Sat 8.30am – 1.00pm
• Location: Tuas, 2-way transport provided from Boon Lay MRT

Job Responsibilities

• Technical support for user's desktops, software system, printers & related IT equipment.
• Troubleshooting of computer network issues
• Setup and administer Corporate Email
• Manage Hardware/Software inventory.

Job Requirements

• Min Diploma in IT with 2 years exprience in end-user support (hardware & software)
• Singaporeans only

<< To Apply >>

WhatsApp | 8421 1422

Email | [email protected]

EA Personnel Name: Kiew Wai Kang
EA Personnel No: R23112987
EA License No: 15C7752

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts,to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.
• Technical Skills:
  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  • Proficiency in generating reports and managing shift operations.

Shift:

• Must be available to work in shifts, including night shifts, and provide 24/7 support as required.

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Your new company

This is a renowned manufacturing company with a strong presence and branding.

Your new role

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Ability to support 4-5 global key accounts within APAC within B2B environment

What you'll need to succeed

• Exposed to 4-5 global key accounts within APAC is highly advantageous
• Having customer experience within manufacturing organisations is highly preferred

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Description

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management of our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mundane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Experience:

Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
Proven experience in managing change management processes and verifying change details.

• Technical Skills:Familiarity with CyberArk PAM (Privileged Access Management) solutions.
  Proficiency in generating reports and managing shift operations.
  
• Soft Skills: Strong problem-solving abilities and attention to detail.
  Excellent communication skills and the ability to work effectively in a team.
  Ability to work under pressure and handle multiple tasks simultaneously.
  

Shift:

• Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

Shift work is 8am – 8pm, 8pm – 8am.

EA Number: 11C4879

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Service Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Jurong East

2 years direct contract

Job Description:

• Engagement of residents and community partners to address enquiries about population health, services, initiatives and link up with the appropriate team.
• Proactively liaising with medical teams and community partners to facilitate coordination of community-based services for residents.
• Support the navigation and provision of community-based resources and services to support residents and caregivers to take charge of own health.
• Assisting residents with community appointment related requests.
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination.
• Proactive team player to contribute to service improvement initiatives and projects and be part of implementation.
• Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Job Requirements:

• Only Singaporean.
• Minimum Diploma and above in any discipline.
• Proficient in Microsoft Office Suites.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a IT Support Specialist to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Configure network and security devices to specified versions
• Conduct power and functionality tests
• Handle inbound and outbound devices for logistics
• Maintain inventory of spares and maintenance devices
• Ensure adherence to workplace processes and procedures
• Prepare necessary paperwork and documentation
• Communicate regularly with relevant teams
• Provide training and guidance to new engineers
• Perform other administrative tasks as needed

Requirements:

• Diploma in related field
• Relevant experience
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Responsibilities:

• Develop a deep understanding of the furniture products being offered for sale
• Stay informed about the features, benefits, and specifications of each product
• Be able to effectively communicate this knowledge to customers
• Provide exceptional customer service to all clients
• Assist customers in selecting furniture that meets their needs and preferences
• Address customer inquiries, concerns, and issues promptly and professionally
• Process sales transactions accurately and efficiently
• Keep accurate records of customer interactions, transactions, and inventory
• Collaborate with other departments, such as delivery and finance, to ensure a smooth sales process
• Set and achieve sales targets and goals
• Monitor individual and team performance against sales objectives
• Implement strategies to meet or exceed sales targets
• Report to the assistant store manager

Job Requirements:

• Experience in using Zendesk CRM is advantageous
• High End/Furniture industry experience regarded as a bonus

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Tan Li Yen

Registration Number: R23115268

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,500 - $3000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyze and maintain data records for service standards tracking, dashboard reporting, audit and governance'
• Manage IT assets including storage and accounting of laptops
• Coordinate with partners for stock take, maintenance and top up of centralized asset pool
• Manage IT hardware tokens such as IT cards including collection, destruction and distribution of cards to users
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disenabling, deletion in accordance to prevailing IT and security policies
• Manage IT provisioning and IT induction on new hires first day of work to issue them to necessary and orientate them on the usage based on IT policies
• Support rollout of IT projects/initiatives
• Facilitate authorization of IT configuration changes, account access rights based on prevailing IT security policies
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts
• Other ad-hoc duties assigned by supervisor

* 8-10 Weeks of lead time before starting work - Pre-Employment Administration

Requirements

• Min Higher Nitec in IT field with 1 year relevant experience
• Proficient in MS Office especially Excel (Expert in V lookup and pivot table) will be advantageous

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

We have partnered with a growing technology company to find an IT Support Engineer, who will be responsible for technical support of the existing clients in the space of networking. You'd be joining an international European company with great culture and dynamic yet supportive environment.

Responsibilities:

• Provide excellent customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations,
• Provide technical support to the clients troubleshooting technical issues predominantly through phone call and email,
• Monitoring smooth operation of company's solutions ensuring full utilization of the product,
• Help customers understand the best ways to utilise our products, based on their business needs
• Provide and manage feedback to various internal customer teams to improve customer experience

Requirements:

• Comprehensive understanding of networking technology related to routers, switches and firewall in client support capacity is necessary,
• Experience in technical support and network troubleshooting,
• Any professional certifications such as CCNA or equivalent would be a plus. Similarly any exposure to the maritime industry is nice to have, but not necessary.

If you'd like to hear more, please apply and/or contact us at:

www.holloberg.com

Business Registration No: 201805144D

EA Registration No: R1653145

License No: 18C9522

Our client is a well-established provider of general insurance in Singapore, known for almost two decades of excellence in the industry.

Key Responsibilities:

• Handle post-sales inbound and outbound calls, assisting customers with policy maintenance (e.g., endorsements, cancellations, payments, complaints).
• Understand customer needs and provide appropriate solutions.
• Manage inquiries and requests, striving for first-call resolutions.
• Resolve customer concerns and complaints to their satisfaction.
• Deliver excellent service to achieve total customer satisfaction.
• Encourage and document customer feedback.
• Participate in process improvement sessions.
• Work towards team objectives and personal goals.
• Assist with other assignments as needed.

Requirements:

• Diploma holder or GCE 'O' level; prior customer service experience is beneficial.
• General Insurance certification is advantageous.
• Excellent communication skills, with a proactive and positive attitude.

Apply now by submitting your updated CV.

(EA: 94C3609/ R23114633)

Job Info:

• Monday to Friday, 9am - 6pm
• Basic $2,600 - $2,800 + Sales Incentive + Mobile Allowance
• Kaki Bukit

Description:

• Ensure efficient sales administration and coordination for top customer satisfaction.
• Assist Account Managers with detailed sales quotations and follow-ups.
• Respond to customer inquiries about quotes and product information for new purchases or renewals.
• Verify prices before submitting Purchase Orders.
• Process confirmed Sales Orders.
• Address delivery requests and coordinate with Operations.
• Escalate customer-reported maintenance or support issues to Operations.
• Collaborate with Account Managers to achieve sales goals.
• Document relevant data systematically.
• Gather information and assist Account Managers with tender requirements, liaising with Suppliers and the Technical Solution Team.
• Follow up on tender progress.
• Build strong customer relationships to identify new opportunities and increase sales revenue.
• Perform other administrative duties as required by the Company.

Requirements:

• 1-2 years of experience in Customer service, prefably in IT.
• Min O Level

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: Felcia Ang
EA Personnel No: R22109905

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner.

Key Responsibilities:

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.

• Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.

Requirements:

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools, MS Operation Systems.

• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

Roles and Responsibilities:

• Provide Level 1 technical support to end-users for hardware, software, and network issues, ensuring timely resolution of support tickets
• Facilitate the full onboarding and offboarding process, including but not limited to preparing, issuing, and collecting all IT peripherals, setting up or removing user accounts and access rights, as well as configuring necessary software and email for employees
• Manage and maintain user accounts, permissions, and access rights in various systems
• Support the deployment and maintenance of Microsoft Office 365 applications
• Perform routine administrative tasks related to IT operations and document technical processes
• Maintain accurate IT inventory records and ensure compliance with IT policies
• Collaborate with other IT team members on various projects as needed
• Perform all other duties as assigned

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 1-2 years of experience in IT support (fresh graduates with relevant internships or projects will be considered)
• Proficient in Microsoft Office 365 and must hold relevant certifications such as Microsoft 365 Certified: Fundamentals and Microsoft 365 Certified: Modern Desktop Administrator Associate
• Experience with IT asset management and onboarding processes
• Excellent problem-solving and communication skills
• Proficiency in Chinese is advantageous to align with business requirements and collaborate with Chinese-speaking stakeholders

*We regret that only shortlisted candidates who applied through Linkedin and/or Jobsbank will be notified.